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All Secure Edge customers are eligible to participate.":1,"#Introducing Datto Secure Edge for iOS and iPadOS (Beta)":1,"#A SASE approach ensures traffic is inspected and secured regardless of location, while ZTNA enforces least-privilege access based on identity, posture and context. Together, they reduce attack surfaces and deliver reliable, secure connections for remote and hybrid users — without the complexity or lag of legacy solutions.":1,"#<strong ljsid-0=\"\">ZTNA </strong>is a security framework that says “never trust, always verify.” Instead of giving users full access to the network like a VPN, ZTNA only allows access to specific apps or services — and only after checking who the user is and whether their device is secure.":1,"#<strong ljsid-0=\"\">SASE </strong>is a modern, cloud-based solution that helps to secure and connect users to their network — no matter where they are working from. It combines networking and security into one platform, making it ideal for mobile and remote workforces. With SASE, your clients get fast, secure access to the resources they need, whether they’re in the office, at home, or on the go.":1,"#The mobile device has become the modern endpoint, and just like desktops and laptops, it needs protection that follows the user, not the network. This evolution calls for a new security approach.":1,"#Increased mobility brings increased risk. Traditional VPNs can't keep up, making modern SASE and ZTNA essential for protecting data and access.":1,"#Zero Trust Network Access | Datto":1,"#to get started with the iOS beta":1,"#Check out the KB article":1,"#to see Datto Secure Edge in action":1,"#Schedule a demo":1,"#Why mobile security needs SASE + ZTNA":1,"#Ready to secure your mobile workforce today<strong ljsid-1=\"\">?</strong>":1,"#We know your users are on more than just Apple devices. That’s why we’re already working on bringing Secure Edge to Android — <strong ljsid-1=\"\">coming soon to beta!</strong>":1,"#Android client coming soon":1,"#Datto Secure Edge is your ultimate cloud-managed secure access solution, crafted for the expanding remote and hybrid workforce. <a ljsid-1=\"\">Learn more about Datto Secure Edge today</a>.":1,"#Administrators can easily manage approvals and provisioning via the familiar Network Manager interface. Just install TestFlight, <a ljsid-1=\"\">use this Beta activation link</a> and enter the Secure Edge organization code. That’s it — your mobile workforce is now protected by the same cloud-delivered security that powers your desktop users.":1,"#Support for up to three concurrent sessions per user":1,"#Identity-based access controls":1,"#Always-on secure connectivity":1,"#With the iOS client, users get the same streamlined, secure experience as they do on Windows and macOS, including:":1,"#From airport lounges to coffee shops, employees work from virtually anywhere — and they expect secure, seamless access to business tools wherever they go. However, with increased mobility comes increased risk. Traditional VPNs can’t keep up with today’s fast-moving, cloud-first environments. Old-fashioned security perimeters are disappearing, and traditional methods of protecting data and access are no longer effective. That’s where a modern SASE (Secure Access Service Edge) solution and Zero Trust Network Access (ZTNA) framework comes in.":1,"#By Kaitlyn Tran":1,"#Save Time, Reduce IT Stress and Be More Secure With Datto RMM | Datto":1,"#Don’t just take it from us – hear what our customers are saying too in this eBook. Get your copy now!":1,"#What you need to keep your endpoints secure.":1,"#Why Datto RMM allows you to save time and eliminate manual work.":1,"#How you can boost productivity and reduce overtime.":1,"#But it doesn’t have to be that way. With Datto’s endpoint monitoring and management solution, Datto RMM, IT professionals can have everything you need in one place, supported by seamless automation and easy integrations to reduce IT stress and give you time back in your day. Downloaded to discover:":1,"#Did you know that according to Kaseya’s 2024 Future of IT Survey 69% of IT professionals regularly work weekends or holidays? At Datto, we know that between rising ransomware threats and hundreds of manual tickets to maintain IT professionals are on the verge of burnout.":1,"#Utiliser la matrice d'impact et d'urgence d'Autotask":1,"#<strong ljsid-0=\"\">Integrate with documentation:</strong> Seamlessly pull related SOPs from IT Glue to streamline resolutions.":1,"#<strong ljsid-0=\"\">Monitor performance with dashboards:</strong> Leverage Autotask’s real-time analytics to identify trends and bottlenecks.":1,"#<strong ljsid-0=\"\">Automate ticket management:</strong> Automate routing and prioritization to reduce response times.":1,"#<strong ljsid-0=\"\">Set clear priorities:</strong> Not all tickets are created equal. Define tasks based on priority and urgency to ensure you complete the most important tickets first.":1,"#How to improve it:":1,"#<strong ljsid-0=\"\">Why it matters:</strong> Your clients expect quick, efficient resolutions to their issues. If your average resolution time is too high, it could impact customer satisfaction and eat into your profitability.":1,"#Mastering Service Delivery With PSA: 5 Key KPIs Every MSP Should Track | Datto":1,"#Discover how Autotask helps you deliver faster, more reliable service to your clients. <a ljsid-1=\"\">Book your personalized demo today</a>.":1,"#If you’re using Autotask, many of these KPIs are already available out of the box. If not, now’s the time to explore how these tools can enhance efficiency, improve customer satisfaction and boost profitability.":1,"#Don’t get overwhelmed trying to overhaul your entire service desk overnight. Start by tracking just one or two KPIs, implement small improvements and build from there.":1,"#Final takeaway: Start small, scale fast":1,"#KPI No. 1: Average resolution time":1,"#<strong ljsid-0=\"\">Use AI tools for efficiency:</strong> Leverage <a ljsid-2=\"\">Cooper Copilot’s Smart Ticket Summaries</a> so that your techs can spend more time solving problems and less time sifting through long notes, emails and time entries.":1,"#<strong ljsid-0=\"\">Optimize resource allocation:</strong> Identify which tasks consume the most time and look for ways to streamline them.":1,"#<strong ljsid-0=\"\">Automate time tracking:</strong> Autotask’s time tracking and billing features ensure accurate utilization metrics.":1,"#<strong ljsid-0=\"\">Why it matters:</strong> Your technicians’ time is your most valuable asset. If they’re bogged down with non-billable work or low-priority tasks, your margins suffer.":1,"#KPI No. 5: Technician utilization rate":1,"#<strong ljsid-0=\"\">Take action on feedback:</strong> Connect CSAT data with service analytics to understand the full impact.":1,"#<strong ljsid-0=\"\">Analyze trends:</strong> Leverage PSA dashboards to identify recurring issues that could impact client satisfaction.":1,"#<strong ljsid-0=\"\">Send timely surveys:</strong> Automate post-ticket surveys directly from Autotask.":1,"#<strong ljsid-0=\"\">Why it matters:</strong> Even if you’re resolving tickets quickly, poor customer experiences can still cause churn. Measuring CSAT ensures you’re delivering real value.":1,"#KPI No. 4: Customer satisfaction (CSAT)":1,"#In a recent <a ljsid-1=\"\">IT Glue and Autotask webinar</a>, industry veterans Eric Simpson and Kevin Sequeira broke down the five most critical service delivery KPIs and, more importantly, how to improve them. If you missed it, don’t worry — we’ve covered the key insights here.":1,"#<strong ljsid-0=\"\">Stay proactive:</strong> Autotask alerts you when an SLA is at risk so you can act before it’s too late.":1,"#<a ljsid-0=\"\"><strong ljsid-0-0=\"\">Use Autotask’s impact and urgency matrix</strong></a><strong ljsid-1=\"\">:</strong> Autotask PSA automatically routes tickets based on contract type and urgency, allowing your techs to get to the most important work first.":1,"#<strong ljsid-0=\"\">Define realistic SLAs:</strong> Customize SLAs based on service tiers (e.g., “Good, Better, Best”) to set the right expectations.":1,"#<strong ljsid-0=\"\">Why it matters:</strong> Your ability to meet service level agreements (SLAs) directly impacts customer retention and profitability. Consistently missing SLAs is a red flag.":1,"#KPI No. 3: SLA compliance rate":1,"#<strong ljsid-0=\"\">Leverage AI-powered summaries:</strong> <a ljsid-2=\"\">Cooper Copilot’s Smart Writing Assistant</a> in Autotask perfectly converts jot notes, tech jargon and shorthand into professional, friendly communication designed to promote end-user understanding and satisfaction.":1,"#<strong ljsid-0=\"\">Take advantage of automatically documented resolutions: </strong>Cooper Copilot automatically generates step-by-step resolution notes for completed tickets, building a comprehensive documentation repository for future use. This helps improve the first contact resolution rate of similar future tickets.":1,"#<strong ljsid-0=\"\">Provide easy access to knowledge:</strong> Integrate Autotask with IT Glue to surface relevant documentation right within the ticket.":1,"#<strong ljsid-0=\"\">Why it matters:</strong> Resolving tickets during the first interaction saves time and boosts client satisfaction. Frequent escalations indicate inefficiency.":1,"#KPI No. 2: First contact resolution rate (FCRR)":1,"#If you’re an MSP struggling with time constraints, unpredictable workloads or inefficiencies in operations, you’re not alone. A well-optimized PSA keeps your team productive, boosts profitability and keeps clients happy. When everything runs smoothly, your business grows faster.":1,"#Failed to download file":1,"#Getting file...":1,"#Fetching file...":1,"#Exclusief: cashback tijdelijk verhoogd naar 6% op alles":1,"#Exclusief: cashback tijdelijk verhoogd naar 13% (nieuw) en 8% (bestaand)":1,"#Koop gloednieuwe sets op LEGO.com":1,"#Exclusief: cashback tijdelijk verhoogd naar 5,1%":1,"#5,1% cashback":1,"#You searched for Datto RMM  | Datto":1,"#You searched for Datto RMM | Datto":1,"#10% korting op alles!":1,"#t/m 21-04-2025":1,"#code: <span ljsid-1=\"\">PAASEI</span>":1,"#Paasbon van 12%":1,"#20% korting op geselecteerde kinderschoenen":1,"#Tot €100 cashback op Reinigers":1,"#Tot €50 cashback op geselecteerde Rowenta stofzuigers met en zonder zak":1,"#Tot €100 cashback op geselecteerde Rowenta robotstofzuigers":1,"#20% korting op jeans & broeken":1,"#t/m 18-04-2025":1,"#code: <span ljsid-1=\"\">PRIZE25</span>":1,"#Bespaar tot 35% korting op je verblijf bij Prize Radisson":1,"#1% cashback":1,"#code: <span ljsid-1=\"\">TNFAPP20</span>":1,"#Extra 20% korting in de app - The North Face":1,"#t/m 16-04-2025":1,"#Geniet van lentese comfort":1,"#€30 korting op Ergonomische bureaustoel BS7":1,"#Bij een 2 -jarig abonnement een Samsung TV t.w.v. € 599,-":1,"#code: <span ljsid-1=\"\">EASTER20</span>":1,"#Formule 1 Deal - VPN Nederland":1,"#Simyo Scherpe Deals | Nu 10GB voor maar €8":1,"#Samsung WW80CGC04ATEEN wasmachine voor €529":1,"#code: <span ljsid-1=\"\">SPANJE50</span>":1,"#Krijg €50 korting op alle vluchten Spanje":1,"#code: <span ljsid-1=\"\">GRIEK50</span>":1,"#Nu met €50 korting op alle vluchten Griekenland":1,"#Tot 50% korting op jurken":1,"#code: <span ljsid-1=\"\">AFFHUIS60</span>":1,"#t/m 13-04-2025":1,"#Tot 35% korting bij besteding van €60":1,"#Gratis Google TV streamer bij Pixel 9a":1,"#code: <span ljsid-1=\"\">SPRNG17</span>":1,"#17% korting op alles":1,"#code: <span ljsid-1=\"\">BBAFF15OFF</span>":1,"#15% korting op geselecteerde stijlen":1,"#code: <span 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Poten":1,"#€70 korting op Elektrisch zit sta bureau onderstel E1 Pro":1,"#€30 korting op verstelbare barkruk BH05":1,"#€30 korting op In hoogte verstelbare bijzettafel H3 met bekerhouder":1,"#€30 korting op ergonomische kinderstoel SC03":1,"#t/m 05-08-2025":1,"#€220 korting op kinderbureau met opbergruimte SD8":1,"#Tot 30% korting op geselecteerde producten":1,"#Exclusief: cashback tijdelijk verhoogd naar 9% op alles":1,"#code: <span ljsid-1=\"\">NLCAB5</span>":1,"#Exclusief: cashback tijdelijk verhoogd naar 6% op alle boekingen":1,"#code: <span ljsid-1=\"\">SC20</span>":1,"#Lente Specials tot 60% korting":1,"#code: <span ljsid-1=\"\">VHAF2Q16</span>":1,"#€16 korting bij besteding van €150":1,"#code: <span ljsid-1=\"\">VHAF2Q25</span>":1,"#€25 korting bij besteding van €220":1,"#code: <span ljsid-1=\"\">VHAF2Q35</span>":1,"#€35 korting bij besteding van €300":1,"#t/m 05-06-2025":1,"#30% korting op de Classic Cozzzy Slipper":1,"#t/m 18-05-2025":1,"#t/m 14-05-2025":1,"#Bugaboo Donkey 5 Duo & Twin: €370 korting":1,"#t/m 13-05-2025":1,"#code: <span ljsid-1=\"\">FELIX25</span>":1,"#50% korting op HP garantieuitbreidingen bij aankoop van een PC of Printer":1,"#t/m 08-05-2025":1,"#€30 korting op kast met lades CB10-D":1,"#Exclusief: cashback tijdelijk verhoogd naar 20% op alles":1,"#code: <span ljsid-1=\"\">CECILNL604</span>":1,"#25% korting op Felix producten voor nieuwe klanten":1,"#6% korting op bijna alle artikelen":1,"#code: <span ljsid-1=\"\">STREETNL504</span>":1,"#€5 korting op bijna alles":1,"#Opruiming van het magazijn: tot 74% korting":1,"#t/m 04-05-2025":1,"#50% korting op een Carepack bij aanschaf van een Zbook":1,"#t/m 02-05-2025":1,"#code: <span ljsid-1=\"\">BHM60AFILL</span>":1,"#60% korting op alles":1,"#Flash Deals +20% korting":1,"#Tot 50% korting op Body&Fit en topmerken":1,"#6,2% cashback":1,"#Paas Aanbiedingen: tot 35% korting op honderden producten":1,"#code: <span ljsid-1=\"\">MAMA</span>":1,"#Tot 25% korting":1,"#code: <span ljsid-1=\"\">PARADISE</span>":1,"#code: <span ljsid-1=\"\">INDO100</span>":1,"#Nu met €100 korting op alle vluchten naar Indonesië":1,"#Tot 35% korting op verblijven":1,"#code: <span ljsid-1=\"\">SPRINGDEAL</span>":1,"#Tot 20% korting op verbiljven":1,"#code: <span ljsid-1=\"\">WS10</span>":1,"#Frisse lentedeals voor een schoon huis":1,"#DELTA Glasvezel Internet: 12 maanden korting":1,"#Nog meer voordeel met DELTA Mobiel":1,"#The Progress Capsule: de samenwerking tussen Jessie Jazz en Björn Borg":1,"#code: <span ljsid-1=\"\">EMP15NC425</span>":1,"#15% korting voor nieuwe klanten":1,"#code: <span ljsid-1=\"\">EMP10EC425</span>":1,"#10% klanten voor bestaande klanten":1,"#code: <span ljsid-1=\"\">5APR2025</span>":1,"#Veel aanbiedingen in New Balance Sale/Outlet":1,"#code: <span ljsid-1=\"\">74L849</span>":1,"#20% korting op je favoriete artikel":1,"#AEG TR7BOCHUM: Warmtepompdroger voor €623,20":1,"#Matrassenpromotie: 20% voordeel op matrassen":1,"#t/m 28-04-2025":1,"#Paasaactie":1,"#t/m 27-04-2025":1,"#Paasdeals: tot 30% korting":1,"#t/m 25-04-2025":1,"#3 voor 2 of 2e voor 50% korting op geselecteerde bh's en slips":1,"#Tot 50% Korting":1,"#t/m 23-04-2025":1,"#Gratis Galaxy Tab A9+ (€249) + tot €100 inruilvoordeel bij aankoop van Bespoke AI producten":1,"#code: <span ljsid-1=\"\">XXL2025PAASACTIE</span>":1,"#Paasactie; 50% korting op alle fotoproducten":1,"#code: <span ljsid-1=\"\">2025PASEN50</span>":1,"#Paasactie: 50% korting vanaf 40 foto's":1,"#code: <span ljsid-1=\"\">2025PASEN40</span>":1,"#Paasactie: 40% korting vanaf 25 foto's":1,"#code: <span ljsid-1=\"\">2025PASEN30</span>":1,"#Paasactie: 30% korting vanaf 10 foto's":1,"#code: <span ljsid-1=\"\">2025PASEN20</span>":1,"#Paasactie: 20% korting":1,"#code: <span ljsid-1=\"\">CAMPER100</span>":1,"#Vrolijk Pasen: bespaar €100 op je reis vanaf €999":1,"#t/m 22-04-2025":1,"#code: <span ljsid-1=\"\">EASTER10</span>":1,"#Exclusief: cashback tijdelijk verhoogd naar 12% op alles":1,"#Tussenseizoen uitverkoop: 30% korting op geselecteerde artikelen":1,"#code: <span ljsid-1=\"\">EGG10</span>":1,"#PRIME C":1,"#PRIME":1,"#Page des paramètres":1,"#Free Transition Periods. Unless otherwise set forth on an Order, a transition period where Kaseya Services (other than Professional Services) are provided without charge does not count toward the length of the Committed Service Term, and in such case the first Committed Service Term will begin on the first of the month following the end of the transition period.":1,"#Initial Transition Periods. Certain Orders may allow for a transition period at the beginning of the initial Committed Service Term to account for various circumstances such as, for example, implementation periods or phased adoption of Licenses. Any such transition period is considered part of the Subscription and subject to these Terms. Such transition periods are not trial or evaluation periods. Only the first Committed Service Term is affected by a transition period, and thereafter the Committed Service Term shall have the standard term period.":1,"#TRANSITION PERIODS":1,"#Kaseya may require that you purchase Professional Services (such as implementation packages) as part of your Order of a Product. For example, the purchase of Autotask PSA typically requires such Professional Services. Where Professional Services are ordered, the Professional Services Terms of Use, available <a ljsid-1=\"\">at the link here</a>, shall apply to such Services.":1,"#Additional Licenses. Any additional Licenses, add-on features or other usage added to a Subscription after initial Order, either by you, a Client or any authorized administrator of the Product, either manually or through an enabled automatic add feature, will be provisioned and will be deemed to modify your Order. You acknowledge that you are responsible for any features you enable, or that you allow your Client to enable, either upon initial registration or thereafter, including but not limited to, automatic add License features.":1,"#Agent Software. If your use of the Product involves the use of Agent Software, you hereby agree to the terms of all applicable Agent Software licenses, and we grant you the non-exclusive, non-assignable, limited right to download, install and use the Agent Software solely to facilitate your access to, operation of, and/or use of the Products as specified in the applicable Order. Your right to use such Agent Software will terminate upon the termination of the Service Subscription associated with the Product.":1,"#PSA, Datto RMM and Kaseya Quote Manager Terms of Use | Datto":1,"#Feedback Regarding Products on the Marketplace.Any product ratings, product recommendations or similar information that you or your Client voluntarily chooses to provide to Kaseya through the KQM platform is a form of Feedback, as that term is defined in the Kaseya Master Agreement.":1,"#Choosing KQM Suppliers. While you may choose which KQM Suppliers you wish to do business with, Kaseya has the right to determine which suppliers are provided access to KQM and Kaseya may remove or suspend a KQM Supplier in Kaseya’s discretion at any time, with or without notice to you.":1,"#Providing all forms of customer, product, warranty and RMA support for the products and services purchased from the KQM Supplier.":1,"#Processing payments for KQM Transactions. Payments for KQM Transactions do not flow through Kaseya, but are made directly with the KQM Supplier;":1,"#Packaging, labeling, shipping and delivering products and services in accordance with Applicable Law and the KQM Transaction terms;":1,"#Fulfilling orders placed with KQM Suppliers;":1,"#KQM Transactions or any terms negotiated or agreed upon between you or any KQM Supplier or KQM Client regarding KQM Transactions;":1,"#Your Obligations. You are responsible for the creation and operation of Your Marketplace, including all offers, advertisements, prices, policies and content. For clarity, Kaseya is not responsible for:":1},"version":32646}]