[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7959},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7959},{"_id":"outdated","outdated":{"#Some users reported seeing the following message when attempting to place a call (after validating Edges and trunks operational):":1,"#Error rates have subsided and services are now healthy. Monitoring for stability.":1,"#Elevated error rates have been identified in the Japan region. The development teams are engaged for investigation. Next status 15 minutes or sooner as information becomes available.":1,"#Work around is not resolving for all users. Devs are continuing to review.":1,"#Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.":1,"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#Monitoring to ensure provided fix actions resolve customer issues.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#Root cause has been identified and mitigation steps have been implemented.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Apr <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#Teams are investigating elevated error rates in the APAC regions (Tokyo and Sydney). Customers may experience issues where agents are unable to accept interactions as they have been removed from queues.":1,"#Teams have identified root cause and are beginning mitigation steps. Next update 06:30 Eastern.":1,"#Teams are continuing to investigate the root cause, next update at the top of the hour.":1,"#\"No primary or secondary Edges are assigned. Only in-service Edges associated with the Site will be assigned. Verify the 'Sites with Edges' configuration for the Phone's site.\"":1,"#While the issue appears to have affected only a small number of orgs, fix actions have been implemented to reduce further impact. If users should receive this message, the mitigation step is to change the site associated to the phones from \"use this site\" to \"uses these sites\" selecting the site. If additional assistance is needed, please contact product support.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Apr <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Teams are investigating Admin ability to set toggle to allow agent to auto answer calls.":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Resolving incident.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#EDT":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Posted":1,"#Elevated Error Rates: Japan Region":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Mitigation steps have been applied. Backlogged events are completing processing at this time.":1,"#We are continuing to investigate this issue.":1,"#Customers in the APAC (Osaka) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#<var num=\"\"></var> minutes ago.":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Post Incident Stuck Interactions":1,"#All":1,"#No incidents reported for this month.":1,"#<var num=\"\"></var> hours ago.":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#Subscribing...":1,"#Filter Components":1,"#The incident has been resolved.":1,"#架電":1,"#受電":1,"#We are continuing to monitor for any further issues.":1,"#Incident History":1,"#US East Region - Analytics Delays":1,"#Conversation Detail Data Exports: America's Region (US East)":1,"#Elevated Error Rates: EMEA (London)":1,"#Apr <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Nov <var date=\"\"></var>, <var year=\"\"></var>":1,"#Elevated Error Rates: Americas (US East)":1,"#Mar <var date=\"\"></var>, <var year=\"\"></var>":1,"#Dec <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Messaging Delays - America's (US East)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#VIA EMAIL:":1,"#Oct <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Oct <var date=\"\"></var>, <var year=\"\"></var>":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Powered by Atlassian Statuspage":1,"#Scheduled Maintenance":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#(Frankfurt)":1,"#Liechtenstein (+423)":1,"#Madagascar (+261)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#Seychelles (+248)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Guatemala (+502)":1,"#All Systems Operational":1,"#Subscribe via SMS":1,"#Uruguay (+598)":1,"#Hong Kong (+852)":1,"#Armenia (+374)":1,"#Montenegro (+382)":1,"#Sweden (+46)":1,"#Latvia (+371)":1,"#Aruba (+297)":1,"#United Kingdom (+44)":1,"#Spain (+34)":1,"#Netherlands (+31)":1,"#Mozambique (+258)":1,"#French Polynesia (+689)":1,"#Libya (+218)":1,"#Suriname (+597)":1,"#(Tokyo)":1,"#New Zealand (+64)":1,"#United Arab Emirates (+971)":1,"#Canada (+1)":1,"#Equatorial Guinea (+240)":1,"#Nicaragua (+505)":1,"#Degraded Performance":1,"#Indonesia (+62)":1,"#Mauritania (+222)":1,"#Korea, Republic of (+82)":1,"#Iraq (+964)":1,"#Greece (+30)":1,"#France (+33)":1,"#Germany (+49)":1,"#Croatia (+385)":1,"#Egypt (+20)":1,"#Albania (+355)":1,"#Tanzania (+255)":1,"#French Guiana (+594)":1,"#Malaysia (+60)":1,"#United States (+1)":1,"#Serbia (+381)":1,"#Gabon (+241)":1,"#Major Outage":1,"#Ukraine (+380)":1,"#Vietnam (+84)":1,"#Swaziland (+268)":1,"#Past Incidents":1,"#Denmark (+45)":1,"#Philippines (+63)":1,"#Saudi Arabia (+966)":1,"#Macedonia (+389)":1,"#(US East)":1,"#Australia/Cocos/Christmas Island (+61)":1,"#Degraded Operations":1,"#Paraguay (+595)":1,"#<span ljsid-0=\"\">←</span> Incident History":1,"#Singapore (+65)":1,"#Comoros (+269)":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Grenada (+1)":1,"#Anguilla (+1)":1,"#Samoa (+685)":1,"#Yemen (+967)":1,"#Tonga (+676)":1,"#Taiwan (+886)":1,"#Uganda (+256)":1,"#Qatar (+974)":1,"#Kenya (+254)":1,"#Israel (+972)":1,"#Benin (+229)":1,"#Haiti (+509)":1,"#Belarus (+375)":1,"#Nepal (+977)":1,"#Malta (+356)":1,"#Mali (+223)":1,"#China (+86)":1,"#Angola (+244)":1,"#Gambia (+220)":1,"#Monaco (+377)":1,"#Bahrain (+973)":1,"#Lebanon (+961)":1,"#Jordan (+962)":1,"#Belize (+501)":1,"#Ghana (+233)":1,"#Georgia (+995)":1,"#Bahamas (+1)":1,"#Malawi (+265)":1,"#Andorra (+376)":1,"#Fiji (+679)":1,"#Congo (+242)":1,"#Kuwait (+965)":1,"#Change number":1,"#Didn't receive the OTP? <a ljsid-1=\"\">Resend OTP </a>":1,"#Resend OTP in: <span ljsid-1=\"\">30</span> seconds":1,"#Enter OTP:":1,"#Message and data rates may apply. By subscribing you agree to the Atlassian <a ljsid-1=\"\">Terms of Service</a>, and the Atlassian <a ljsid-3=\"\">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a ljsid-5=\"\">Privacy Policy</a> and <a ljsid-7=\"\">Terms of Service</a> apply.":1,"#(Sao Paulo)":1,"#Americas (Sao Paulo)":1,"#Kosovo (+383)":1,"#Email address:":1,"#Country code:":1,"#Webhook URL:":1,"#Phone number:":1,"#Asia Pacific (Mumbai)":1,"#GenesysCloud Soft Phone":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#EMEA (London)":1,"#Americas (Canada)":1,"#Subscribe via Text Message":1,"#Asia Pacific (Sydney)":1,"#Asia Pacific (Seoul)":1,"#Close subscribe form":1,"#Get email notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong>, <strong ljsid-3=\"\">updates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Asia Pacific (Tokyo)":1,"#Get text message notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> or <strong ljsid-3=\"\">resolves</strong> an incident.":1,"#Get webhook notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> an incident, <strong ljsid-3=\"\">updates</strong> an incident, <strong ljsid-5=\"\">resolves</strong> an incident or <strong ljsid-7=\"\">changes</strong> a component status.":1,"#Americas (US East)":1,"#Americas (US West)":1,"#This site is protected by reCAPTCHA and the Google <a ljsid-1=\"\">Privacy Policy</a> and <a ljsid-3=\"\">Terms of Service</a> apply.":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1},"version":7959}]