[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":8106},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":8106},{"_id":"outdated","outdated":{"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#PureCloud Incident: Global":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jul <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Elevated Error Rates Impacting Agent-UI":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#PureCloud Email Routing":1,"#Resolving incident.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#PureCloud Intermittent Login Issues":1,"#Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.":1,"#Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Elevated Error Rates: Japan Region":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Elevated Error Rates - (Global)":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#Offline Edges: Japan":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#We are continuing to work on a fix for this issue.":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#Post Incident Stuck Interactions":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#All":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#PureCloud: Scheduled Reports":1,"#The incident has been resolved.":1,"#We are continuing to monitor for any further issues.":1,"#Incident History":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Elevated Error Rates: Americas (US West)":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates: Americas (US East)":1,"#We will be undergoing scheduled maintenance during this time.":1,"#Messaging Delays - America's (US East)":1,"#Jun <var date=\"\"></var>, <var year=\"\"></var>":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#May <var date=\"\"></var>, <var year=\"\"></var>":1,"#PureCloud Incident: US":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#VIA EMAIL:":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Powered by Atlassian Statuspage":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Scheduled Maintenance":1,"#(Frankfurt)":1,"#Liechtenstein (+423)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Scheduled":1,"#All Systems Operational":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Grenada (+1)":1,"#Anguilla (+1)":1,"#Samoa (+685)":1,"#Yemen (+967)":1,"#Tonga (+676)":1,"#Taiwan (+886)":1,"#Uganda (+256)":1,"#Qatar (+974)":1,"#Kenya (+254)":1,"#Israel (+972)":1,"#Benin (+229)":1,"#Haiti (+509)":1,"#Belarus (+375)":1,"#Nepal (+977)":1,"#Malta (+356)":1,"#Mali (+223)":1,"#China (+86)":1,"#Angola (+244)":1,"#Gambia (+220)":1,"#Monaco (+377)":1,"#Bahrain (+973)":1,"#Lebanon (+961)":1,"#Jordan (+962)":1,"#Belize (+501)":1,"#Ghana (+233)":1,"#Georgia (+995)":1,"#Bahamas (+1)":1,"#Malawi (+265)":1,"#Andorra (+376)":1,"#Fiji (+679)":1,"#Congo (+242)":1,"#Kuwait (+965)":1,"#(Sao Paulo)":1,"#Kosovo (+383)":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1},"version":8106}]