[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":8006},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":8006},{"_id":"outdated","outdated":{"#Subscribe to updates for <strong ljsid-1=\"\">Post Incident Stuck Interactions</strong> via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Genesys Cloud <strong ljsid-3=\"\">creates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>May <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Interactions that were affected by this issue are not able to load from the Performance->Workspace Interactions List. Users will see a UI error. Only specific interactions are impacted and teams are still working to determine exact scenario that causes the error. We are testing to determine that the previous mitigation steps have resolved issues with new interactions. Calls do not appear to be impacted at this time, only a mismatch in analytics data on interactions.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#We are investigating an issue where items on the interactions list page are failing to load. Mitigation steps have been implemented and we are monitoring for improvement. Next update 06:30 or sooner as information becomes available.":1,"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#The only interactions affected were organizations using the do not disturb parameter. Any conversations with mismatched data will be backfilled after hours.":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#SMS Messaging Delays - Global":1,"#We are seeing improvement. Mitigation steps have resolved issues with any new interactions. Conversations initiated prior to mitigation steps will still see issues with mismatched analytics data and would not load properly in the UI. Any conversations with mismatched data will be backfilled after hours":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#Reminder: Upcoming CIDR IP Address Range for Cloud Media Services Change March 24, 2021":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#Genesys Cloud - Degraded Performance":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.":1,"#Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.":1,"#This issue has been resolved.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Elevated Error Rates - (Global)":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Elevated Error Rates - APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#https://help.mypurecloud.com/articles/disconnect-interactions/":1,"#Some customers reported \"stuck\" interactions after the incident earlier today. To clear the interactions, please follow the instructions on":1,"#Any remaining interactions that need to be cleared after following the provided steps please contact Product Support for assistance in removal.":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#June <var year=\"\"></var>":1,"#May <var date=\"\"></var>, <var time=\"\"></var> - <var time=\"\"></var> EDT":1,"#All":1,"#Analytics Delays - Americas (US-West)":1,"#US East Region - Analytics Delays":1,"#Incident Report for <a ljsid-1=\"\">Genesys Cloud</a>":1,"#Elevated Error Rates: Americas (US West)":1,"#<span ljsid-0=\"\">←</span> Current Status":1,"#Apr <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Dec <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#VIA EMAIL:":1,"#Scheduled maintenance is currently in progress. We will provide updates as necessary.":1,"#Scheduled Maintenance":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Completed":1,"#In progress":1,"#Scheduled":1,"#Status":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Resend OTP in: <span ljsid-1=\"\"></span> seconds":1},"version":8006}]