[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7951},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7951},{"_id":"outdated","outdated":{"#Some users reported seeing the following message when attempting to place a call (after validating Edges and trunks operational):":1,"#Error rates have subsided and services are now healthy. Monitoring for stability.":1,"#Elevated error rates have been identified in the Japan region. The development teams are engaged for investigation. Next status 15 minutes or sooner as information becomes available.":1,"#Work around is not resolving for all users. Devs are continuing to review.":1,"#Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.":1,"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#Monitoring to ensure provided fix actions resolve customer issues.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#Root cause has been identified and mitigation steps have been implemented.":1,"#On March 1, 01:30 AM [Tokyo], Genesys Cloud will perform improvements to the batch and stream processing framework responsible for real-time analytics data. During this maintenance, customers should expect a brief interruption of real-time analytics data ingestion while the service restarts. Real-time analytics will resume automatically after the restart, and historical data will remain unaffected.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#Teams are investigating elevated error rates in the APAC regions (Tokyo and Sydney). Customers may experience issues where agents are unable to accept interactions as they have been removed from queues.":1,"#\"No primary or secondary Edges are assigned. Only in-service Edges associated with the Site will be assigned. Verify the 'Sites with Edges' configuration for the Phone's site.\"":1,"#While the issue appears to have affected only a small number of orgs, fix actions have been implemented to reduce further impact. If users should receive this message, the mitigation step is to change the site associated to the phones from \"use this site\" to \"uses these sites\" selecting the site. If additional assistance is needed, please contact product support.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Resolving incident.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#We are investigating reports of real time analytics delays in the APAC (Tokyo) region. Mitigation steps have been applied. Next update bottom of the hour.":1,"#Improvement observed; monitoring until all clear.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Elevated Error Rates: Japan Region":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#We are continuing to investigate this issue.":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#The incident has been resolved.":1,"#US East Region - Analytics Delays":1,"#Conversation Detail Data Exports: America's Region (US East)":1,"#Elevated Error Rates: EMEA (London)":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Genesys Cloud Maintenance - Realtime Analytics (Tokyo)":1,"#We will be undergoing scheduled maintenance during this time.":1,"#Elevated Error Rates: Americas (US East)":1,"#Dec <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Messaging Delays - America's (US East)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Powered by Atlassian Statuspage":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#(Frankfurt)":1,"#Region":1,"#Liechtenstein (+423)":1,"#Madagascar (+261)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#Seychelles (+248)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Guatemala (+502)":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Grenada (+1)":1,"#Anguilla (+1)":1,"#Samoa (+685)":1,"#Yemen (+967)":1,"#Tonga (+676)":1,"#Taiwan (+886)":1,"#Uganda (+256)":1,"#Qatar (+974)":1,"#Kenya (+254)":1,"#Israel (+972)":1,"#Benin (+229)":1,"#Haiti (+509)":1,"#Belarus (+375)":1,"#Nepal (+977)":1,"#Malta (+356)":1,"#Mali (+223)":1,"#China (+86)":1,"#Angola (+244)":1,"#Gambia (+220)":1,"#Monaco (+377)":1,"#Bahrain (+973)":1,"#Lebanon (+961)":1,"#Jordan (+962)":1,"#Belize (+501)":1,"#Ghana (+233)":1,"#Georgia (+995)":1,"#Bahamas (+1)":1,"#Malawi (+265)":1,"#Andorra (+376)":1,"#Fiji (+679)":1,"#Congo (+242)":1,"#Kuwait (+965)":1,"#Kosovo (+383)":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1},"version":7951}]