[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7808},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7808},{"_id":"outdated","outdated":{"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#Realtime Analytics - Realtime Data Delays":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Genesys Cloud - Degraded Performance":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#This incident affected: Platform (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP, EMEA (Zurich), EMEA (UAE), Asia Pacific (Osaka)).":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Elevated Error Rates - (Global)":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#We are continuing to investigate this issue.":1,"#Elevated Error Rates (Global)":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Post Incident Stuck Interactions":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#June <var year=\"\"></var>":1,"#May <var date=\"\"></var>, <var time=\"\"></var> - <var time=\"\"></var> EDT":1,"#April <var year=\"\"></var>":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#May <var year=\"\"></var>":1,"#No incidents reported for this month.":1,"#Maintenance Mode Spikes (Global)":1,"#We are continuing to monitor for any further issues.":1,"#Analytics Delays - Americas (US-West)":1,"#Elevated Error Rates America's (US-East) Impacting External Contacts":1,"#Filter Components":1,"#The incident has been resolved.":1,"#Between 08:04 and 08:28 Eastern, Genesys Cloud customers in the America's (US-East) region may have experienced delays with real time Analytics. Root cause was identified and system has fully recovered at this time.":1,"#Analytics Delays - America's (US East)":1,"#Mitigation steps have taken effect. External Contacts is now operating normally.":1,"#Incident History":1,"#Elevated Error Rates: Americas (US West)":1,"#Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.":1,"#Elevated Error Rates: Americas (US East)":1,"#Messaging Delays - America's (US East)":1,"#The scheduled maintenance has been completed.":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#VIA EMAIL:":1,"#Oct <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Oct <var date=\"\"></var>, <var year=\"\"></var>":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#This incident has been resolved.":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Monitoring":1,"#Investigating":1,"#Current Status":1},"version":7808}]