[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7648},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7648},{"_id":"outdated","outdated":{"#This incident affected: Chat (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP, EMEA (Zurich), EMEA (UAE), Asia Pacific (Osaka)).":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var>分前 </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Genesys Cloud engineers remain engaged with the third-party vendor as the vendor continues to investigate root cause of the messaging issue within their platform. Next update 14:00 Eastern or sooner as information becomes available.":1,"#The vendor has isolated root cause and implemented mitigation steps to resolve. Customers should begin to see improvement.":1,"#Teams are engaged with the vendor to isolate a third-party incident impacting inbound and outbound messaging on Facebook and WhatsApp. Customers may see errors such as “Message not allowed - account has been locked.\" Customers may need to contact Meta as Genesys does not manage customer accounts. Next update 11:00 Eastern or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Incident resolved.":1,"#The vendor has resolved the issue.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minute ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#We have successfully resolved the issue that was impacting real-time Analytics in the US-West region. The system is now operating normally; however, users may experience some lag in real-time reports for the next 25 minutes as the system fully stabilizes.":1,"#Issue has been escalated with the vendor. Vendor continues to investigate with the help of Genesys Cloud engineers. Next update 12:00 Eastern or sooner as information becomes available.":1,"#As previously announced on May 27, 2024, Genesys Cloud’s commercial region media services will undergo scheduled maintenance to:":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Wave 1 – May 3, 2025:":1,"#These changes will be implemented beginning off-peak hours for each region across two scheduled maintenance windows:":1,"#· APAC: Hong Kong, Seoul, Singapore, Mumbai":1,"#· MEA: UAE":1,"#· EMEA: Paris, London, Ireland, Zurich, Frankfurt":1,"#Updates will be provided to this notification at 9am ET on Sunday, May 4.":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jul <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#EDT":1,"#Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.":1,"#Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.":1,"#<var num=\"\"></var> minutes ago.":1,"#We are continuing to work on a fix for this issue.":1,"#No incidents reported for this month.":1,"#Genesys Cloud will be performing maintenance Sunday, April 27th in the Americas (FedRAMP) region. During this maintenance speech and text analytics, sentiment feedback, and dictionary feedback submission functionality will be temporarily unavailable. Customers will still be able to access read-only operations for the service. The maintenance is for the admin interface only. The maintenance window is 3 hours and unavailability of speech and text analytics, sentiment, and dictionary feedback is expected to be 90 minutes or less during the window.":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Genesys Cloud will be performing maintenance in the Asia Pacific (Tokyo) region at 02:00 local time December 16th. Approximately twenty minutes into the maintenance window, customers may experience delayed conversation routing for up to two minutes, after which service will return to normal operation.":1,"#Genesys Cloud Maintenance: FedRAMP":1,"#Mar <var date=\"\"></var>, <var year=\"\"></var>":1,"#May <var date=\"\"></var>, <var year=\"\"></var>":1,"#VIA EMAIL:":1,"#Powered by Atlassian Statuspage":1,"#(Frankfurt)":1,"#Liechtenstein (+423)":1,"#Madagascar (+261)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#Seychelles (+248)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Guatemala (+502)":1,"#Login":1,"#Screen Share":1,"#Workforce Optimization":1,"#May <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Current Status":1,"#Grenada (+1)":1,"#Anguilla (+1)":1,"#Samoa (+685)":1,"#Yemen (+967)":1,"#Tonga (+676)":1,"#Taiwan (+886)":1,"#Uganda (+256)":1,"#Qatar (+974)":1,"#Kenya (+254)":1,"#Israel (+972)":1,"#Benin (+229)":1,"#Haiti (+509)":1,"#Belarus (+375)":1,"#Nepal (+977)":1,"#Malta (+356)":1,"#Mali (+223)":1,"#China (+86)":1,"#Angola (+244)":1,"#Gambia (+220)":1,"#Monaco (+377)":1,"#Bahrain (+973)":1,"#Lebanon (+961)":1,"#Jordan (+962)":1,"#Belize (+501)":1,"#Ghana (+233)":1,"#Georgia (+995)":1,"#Bahamas (+1)":1,"#Malawi (+265)":1,"#Andorra (+376)":1,"#Fiji (+679)":1,"#Congo (+242)":1,"#Kuwait (+965)":1,"#Apr <var date=\"\"></var>, <var year=\"\"></var>":1,"#(Sao Paulo)":1,"#Kosovo (+383)":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#Scripts":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1,"#Social":1},"version":7648}]