[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7833},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7833},{"_id":"outdated","outdated":{"#[Scheduled] PureCloud Maintenance Notification":1,"#The development teams launched new instances to restore service. The issue has been resolved.":1,"#PureCloud users in the US may have experienced issues with soft phones, station associations, web hook, and screen share functions between 2:55pm EDT and 3:07pm EDT. The issue has been resolved. Customers requesting a formal incident summary report should open a case where it will be attached.":1,"#No additional problems have been observed -- login issues have been resolved.":1,"#Dialer Latency: US":1,"#PureCloud Login Issues in EMEA Region":1,"#The maintenance was completed successfully with the cluster replaced. Resolving incident. Root cause analysis will be available early next week upon customer request.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#PureCloud Incident: Global":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Resolving incident.":1,"#PureCloud Email Routing":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#PureCloud Intermittent Login Issues":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Elevated Error Rates: Japan Region":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#PureCloud: Japan":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#Offline Edges: Japan":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Post Incident Stuck Interactions":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#PureCloud: Scheduled Reports":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#The incident has been resolved.":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Nov <var date=\"\"></var>, <var year=\"\"></var>":1,"#We will be undergoing scheduled maintenance during this time.":1,"#Elevated Error Rates: Americas (US East)":1,"#Messaging Delays - America's (US East)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#PureCloud Incident: US":1,"#Oct <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Oct <var date=\"\"></var>, <var year=\"\"></var>":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Scheduled Maintenance":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#and":1,"#Nov <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Current Status":1,"#Normal Operations":1},"version":7833}]