[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7986},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7986},{"_id":"outdated","outdated":{"#Subscribe to updates for <strong ljsid-1=\"\">Post Incident Stuck Interactions</strong> via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Genesys Cloud <strong ljsid-3=\"\">creates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>May <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Interactions that were affected by this issue are not able to load from the Performance->Workspace Interactions List. Users will see a UI error. Only specific interactions are impacted and teams are still working to determine exact scenario that causes the error. We are testing to determine that the previous mitigation steps have resolved issues with new interactions. Calls do not appear to be impacted at this time, only a mismatch in analytics data on interactions.":1,"#We are investigating an issue where items on the interactions list page are failing to load. Mitigation steps have been implemented and we are monitoring for improvement. Next update 06:30 or sooner as information becomes available.":1,"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#On March 1, 01:30 AM [Tokyo], Genesys Cloud will perform improvements to the batch and stream processing framework responsible for real-time analytics data. During this maintenance, customers should expect a brief interruption of real-time analytics data ingestion while the service restarts. Real-time analytics will resume automatically after the restart, and historical data will remain unaffected.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#As previously announced on May 27, 2024, Genesys Cloud’s commercial region media services will undergo scheduled maintenance to:":1,"#Wave 1 – May 3, 2025:":1,"#These changes will be implemented beginning off-peak hours for each region across two scheduled maintenance windows:":1,"#· APAC: Hong Kong, Seoul, Singapore, Mumbai":1,"#The only interactions affected were organizations using the do not disturb parameter. Any conversations with mismatched data will be backfilled after hours.":1,"#· MEA: UAE":1,"#· EMEA: Paris, London, Ireland, Zurich, Frankfurt":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#SMS Messaging Delays - Global":1,"#We are seeing improvement. Mitigation steps have resolved issues with any new interactions. Conversations initiated prior to mitigation steps will still see issues with mismatched analytics data and would not load properly in the UI. Any conversations with mismatched data will be backfilled after hours":1,"#Updates will be provided to this notification at 9am ET on Sunday, May 4.":1,"#Reminder: Upcoming CIDR IP Address Range for Cloud Media Services Change March 24, 2021":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.":1,"#Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.":1,"#EDT":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Posted":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#https://help.mypurecloud.com/articles/disconnect-interactions/":1,"#Some customers reported \"stuck\" interactions after the incident earlier today. To clear the interactions, please follow the instructions on":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> days ago. </span>Apr <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Elevated Error Rates (Global)":1,"#Any remaining interactions that need to be cleared after following the provided steps please contact Product Support for assistance in removal.":1,"#· Expand the RTP port range":1,"#· Migrate AFS1 (Cape Town) and APSE3 (Jakarta) to the Genesys CIDR":1,"#Genesys Cloud CIDR Update – Commercial Region Rollout Schedule":1,"#· Transition Force TURN services from AWS-owned addresses to TURN services hosted on Genesys CIDR addresses":1,"#· APAC: Tokyo, Osaka, Sydney":1,"#Regions:":1,"#· AMER: Canada, Sao Paulo, US East, US West":1,"#Wave 2 – May 10, 2025:":1,"#· APSE: Jakarta*":1,"#· AFS: Cape Town*":1,"#*Note: Cape Town and Jakarta will receive updates in both windows to complete the full transition.":1,"#Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.":1,"#For more information, visit":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Post Incident Stuck Interactions":1,"#No incidents reported for this month.":1,"#· Add new IP ranges to the Genesys CIDR blocks":1,"#<var num=\"\"></var> hours ago.":1,"#Between 08:04 and 08:28 Eastern, Genesys Cloud customers in the America's (US-East) region may have experienced delays with real time Analytics. Root cause was identified and system has fully recovered at this time.":1,"#架電":1,"#Analytics Delays - America's (US East)":1,"#受電":1,"#US East Region - Analytics Delays":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.":1,"#Genesys Cloud Maintenance - Realtime Analytics (Tokyo)":1,"#Apr <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates: Americas (US East)":1,"#Mar <var date=\"\"></var>, <var year=\"\"></var>":1,"#Dec <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#VIA EMAIL:":1,"#Scheduled Maintenance":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Apr <var date=\"\"></var>, <var year=\"\"></var>":1},"version":7986}]