[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":8121},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":8121},{"_id":"outdated","outdated":{"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#PureCloud Incident: Global":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jul <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Genesys Cloud - Degraded Performance":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#PureCloud Email Routing":1,"#Resolving incident.":1,"#PureCloud Intermittent Login Issues":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Elevated Error Rates: Japan Region":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#The issue has been resolved.":1,"#Offline Edges: Japan":1,"#We are continuing to work on a fix for this issue.":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#May <var year=\"\"></var>":1,"#Maintenance Mode Spikes (Global)":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#PureCloud: Scheduled Reports":1,"#Subscribing...":1,"#Filter Components":1,"#Incident History":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Jul <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Elevated Error Rates: Americas (US East)":1,"#Apr <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Messaging Delays - America's (US East)":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#The scheduled maintenance has been completed.":1,"#PureCloud Incident: US":1,"#VIA EMAIL:":1,"#* Platform availability may not reflect customer availability.":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#and":1,"#This incident has been resolved.":1,"#Investigating":1,"#Identified":1,"#May <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#All Systems Operational":1,"#Current Status":1,"#Resolved":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Under Maintenance":1,"#(Zurich)":1,"#Resend OTP in: <span ljsid-1=\"\"></span> seconds":1,"#We'll send you email if your endpoint fails":1,"#The URL we should send the webhooks to":1,"#Maintenance":1,"#Change number":1,"#Didn't receive the OTP? <a ljsid-1=\"\">Resend OTP </a>":1,"#Resend OTP in: <span ljsid-1=\"\">30</span> seconds":1,"#Enter OTP:":1,"#Message and data rates may apply. By subscribing you agree to the Atlassian <a ljsid-1=\"\">Terms of Service</a>, and the Atlassian <a ljsid-3=\"\">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a ljsid-5=\"\">Privacy Policy</a> and <a ljsid-7=\"\">Terms of Service</a> apply.":1,"#Americas (Sao Paulo)":1,"#Email address:":1,"#Country code:":1,"#Webhook URL:":1,"#Phone number:":1,"#Asia Pacific (Mumbai)":1,"#GenesysCloud Soft Phone":1,"#EMEA (London)":1,"#Americas (Canada)":1,"#Subscribe via Text Message":1,"#Asia Pacific (Sydney)":1,"#Asia Pacific (Seoul)":1,"#Close subscribe form":1,"#Asia Pacific (Tokyo)":1,"#Get email notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong>, <strong ljsid-3=\"\">updates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Get text message notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> or <strong ljsid-3=\"\">resolves</strong> an incident.":1,"#Get webhook notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> an incident, <strong ljsid-3=\"\">updates</strong> an incident, <strong ljsid-5=\"\">resolves</strong> an incident or <strong ljsid-7=\"\">changes</strong> a component status.":1,"#Americas (US West)":1,"#Americas (US East)":1,"#This site is protected by reCAPTCHA and the Google <a ljsid-1=\"\">Privacy Policy</a> and <a ljsid-3=\"\">Terms of Service</a> apply.":1},"version":8121}]