[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeImagesLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"blockedComplexSelectors":[]},"version":7310},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7310},{"_id":"outdated","outdated":{"#Subscribe to updates for <strong ljsid-1=\"\">Post Incident Stuck Interactions</strong> via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Genesys Cloud <strong ljsid-3=\"\">creates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#EST":1,"#Work around is not resolving for all users. Devs are continuing to review.":1,"#Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.":1,"#This incident affected: Platform (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP, EMEA (Zurich), EMEA (UAE), Asia Pacific (Osaka)).":1,"#Monitoring to ensure provided fix actions resolve customer issues.":1,"#Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.":1,"#Root cause has been identified and mitigation steps have been taken to restore. Next update 23:30 Eastern.":1,"#Teams are investigating an issue that is impacting users ability to sign in to Genesys Cloud. Issue is intermittent and upon retry, users may be able to authenticate. Users who are already logged in should be able to remain logged in. Next update 23:30 Eastern or sooner as information becomes available.":1,"#Posted":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#https://help.mypurecloud.com/articles/disconnect-interactions/":1,"#Some customers reported \"stuck\" interactions after the incident earlier today. To clear the interactions, please follow the instructions on":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#<var num=\"\"></var> minutes ago.":1,"#Any remaining interactions that need to be cleared after following the provided steps please contact Product Support for assistance in removal.":1,"#May <var date=\"\"></var>, <var time=\"\"></var> - <var time=\"\"></var> EDT":1,"#June <var year=\"\"></var>":1,"#<var num=\"\"></var> hours ago.":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#We are continuing to work on a fix for this issue.":1,"#April <var year=\"\"></var>":1,"#May <var year=\"\"></var>":1,"#No incidents reported for this month.":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#The incident has been resolved.":1,"#US East Region - Analytics Delays":1,"#Conversation Detail Data Exports: America's Region (US East)":1,"#Subscribe to Updates":1,"#Oct <var date=\"\"></var>, <var year=\"\"></var>":1,"#Nov <var date=\"\"></var>, <var time=\"\"></var> EST":1},"version":7310}]