[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7787},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7787},{"_id":"outdated","outdated":{"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Oct <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Teams are continuing to investigate root cause for latency in the UI. Next update 08:30 AM Eastern":1,"#Service teams are continuing to actively investigate this issue. Next update 09:00 AM Eastern or sooner if information becomes available.":1,"#We are investigating an issue that is impacting customers ability to answer interactions due to latency in the UI.":1,"#Page rendering errors have subsided. Customers who are already logged in should reload their browser or refresh the desktop application to access the updated version. Agents logging in for the first time will be promptly notified of a new client version and should update accordingly.":1,"#Root cause has been identified and mitigation steps have been put in place. Customers should begin to see recovery.":1,"#<var num=\"\"></var> minutes ago.":1,"#We are continuing to work on a fix for this issue.":1,"#VIA EMAIL:":1,"#Subscribe to Updates":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Aug <var date=\"\"></var>, <var year=\"\"></var>":1,"#Current Status":1},"version":7787}]