[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":8209},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":8209},{"_id":"outdated","outdated":{"#Investigation continues. Next update 1 hour or as information becomes available.":1,"#Issue has been isolated, teams are reviewing next steps and mitigation. Next update 1 hour or as information becomes available.":1,"#Error rates have subsided and services are now healthy. Monitoring for stability.":1,"#Elevated error rates have been identified in the Japan region. The development teams are engaged for investigation. Next status 15 minutes or sooner as information becomes available.":1,"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minute ago. </span>Sep <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Work around is not resolving for all users. Devs are continuing to review.":1,"#Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.":1,"#Monitoring to ensure provided fix actions resolve customer issues.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#Root cause has been identified and mitigation steps have been implemented.":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.":1,"#A fix has been implemented and we are monitoring the results.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Sep <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Root cause has been identified and mitigation steps have been taken to restore. Next update 23:30 Eastern.":1,"#Teams are investigating elevated error rates in the APAC regions (Tokyo and Sydney). Customers may experience issues where agents are unable to accept interactions as they have been removed from queues.":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Sep <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#Teams are investigating an issue that is impacting users ability to sign in to Genesys Cloud. Issue is intermittent and upon retry, users may be able to authenticate. Users who are already logged in should be able to remain logged in. Next update 23:30 Eastern or sooner as information becomes available.":1,"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Genesys Cloud - Degraded Performance":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#PureCloud Email Routing":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Resolving incident.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#PureCloud Intermittent Login Issues":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> days ago. </span>Sep <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#EDT":1,"#This issue has been resolved.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Posted":1,"#Elevated Error Rates: Japan Region":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates - APAC (Tokyo)":1,"#We are continuing to investigate this issue.":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#Offline Edges: Japan":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#<var num=\"\"></var> minutes ago.":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#Post Incident Stuck Interactions":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#All":1,"#Maintenance Mode Spikes (Global)":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#<var num=\"\"></var> hours ago.":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#PureCloud: Scheduled Reports":1,"#The incident has been resolved.":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Elevated Error Rates: Americas (US West)":1,"#Elevated Error Rates: Americas (US East)":1,"#Messaging Delays - America's (US East)":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#VIA EMAIL:":1,"#Scheduled maintenance is currently in progress. We will provide updates as necessary.":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Aug <var date=\"\"></var>, <var year=\"\"></var>":1,"#Completed":1,"#In progress":1,"#Scheduled":1,"#Status":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1},"version":8209}]