[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":8023},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":8023},{"_id":"outdated","outdated":{"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minute ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Outbound Dialer Maintenance - Asia Pacific (Seoul & Tokyo)":1,"#Realtime Analytics - Realtime Data Delays":1,"#Outbound Dialer will be undergoing maintenance. There will be a 30 minute period during the window where automated outbound dialing functions will be unable to place and assign outbound calls to agents":1,"#Database maintenance will be taking place in the APAC (Sydney, Tokyo, Mumbai) regions Sunday night, 1/29 at 14:59 GMT. During the maintenance, administrators may not be able to successfully create, delete, or update topics and programs for speech and text analytics features. All other aspects of the service (and platform) will operate as normal. The window is four hours.":1,"#WEM Maintenance: APAC (Sydney, Tokyo, Mumbai)":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#Genesys Cloud - Degraded Performance":1,"#Elevated Error Rates Impacting Agent-UI":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#EDT":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Posted":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#Elevated Error Rates (Global)":1,"#WEM Maintenance: APAC (Seoul/Tokyo)":1,"#Database maintenance will be taking place in the Seoul/Tokyo regions Sunday, 2/19 22:00 Local Time. During the maintenance, administrators may not be able to successfully create, delete, or update Sentiment Feedback for speech and text analytics features. All other aspects of the service (and platform) will operate as normal.":1,"#· Expand the RTP port range":1,"#· Migrate AFS1 (Cape Town) and APSE3 (Jakarta) to the Genesys CIDR":1,"#Genesys Cloud CIDR Update – Commercial Region Rollout Schedule":1,"#· Transition Force TURN services from AWS-owned addresses to TURN services hosted on Genesys CIDR addresses":1,"#Regions:":1,"#· AMER: Canada, Sao Paulo, US East, US West":1,"#*Note: Cape Town and Jakarta will receive updates in both windows to complete the full transition.":1,"#Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.":1,"#For more information, visit":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#<var num=\"\"></var> minutes ago.":1,"#Post Incident Stuck Interactions":1,"#No incidents reported for this month.":1,"#Maintenance Mode Spikes (Global)":1,"#· Add new IP ranges to the Genesys CIDR blocks":1,"#<var num=\"\"></var> hours ago.":1,"#Analytics Delays - Americas (US-West)":1,"#Elevated Error Rates America's (US-East) Impacting External Contacts":1,"#The incident has been resolved.":1,"#Between 08:04 and 08:28 Eastern, Genesys Cloud customers in the America's (US-East) region may have experienced delays with real time Analytics. Root cause was identified and system has fully recovered at this time.":1,"#Analytics Delays - America's (US East)":1,"#Mitigation steps have taken effect. External Contacts is now operating normally.":1,"#Genesys Cloud will be performing maintenance in the Asia Pacific (Tokyo) region at 02:00 local time December 16th. Approximately twenty minutes into the maintenance window, customers may experience delayed conversation routing for up to two minutes, after which service will return to normal operation.":1,"#Elevated Error Rates: Americas (US West)":1,"#Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.":1,"#Elevated Error Rates: Americas (US East)":1,"#Messaging Delays - America's (US East)":1,"#The scheduled maintenance has been completed.":1,"#VIA EMAIL:":1,"#Scheduled maintenance is currently in progress. We will provide updates as necessary.":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Powered by Atlassian Statuspage":1,"#Scheduled Maintenance":1,"#and":1,"#This incident has been resolved.":1,"#(Frankfurt)":1,"#n/a":1,"#Completed":1,"#In progress":1,"#Liechtenstein (+423)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Scheduled":1,"#May <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Equatorial Guinea (+240)":1,"#France (+33)":1,"#French Guiana (+594)":1,"#Albania (+355)":1,"#Denmark (+45)":1,"#Past Incidents":1,"#Vietnam (+84)":1,"#Serbia (+381)":1,"#Major Outage":1,"#Egypt (+20)":1,"#United States (+1)":1,"#Swaziland (+268)":1,"#Ukraine (+380)":1,"#Macedonia (+389)":1,"#Poland (+48)":1,"#Partial Outage":1,"#Saudi Arabia (+966)":1,"#Australia/Cocos/Christmas Island (+61)":1,"#Japan (+81)":1,"#India (+91)":1,"#Philippines (+63)":1,"#Bolivia (+591)":1,"#Central Africa (+236)":1,"#Subscribe via Email":1,"#Czech Republic (+420)":1,"#<span ljsid-0=\"\">←</span> Incident History":1,"#Tajikistan (+992)":1,"#Guadeloupe (+590)":1,"#Namibia (+264)":1,"#Paraguay (+595)":1,"#Oman (+968)":1,"#(US East)":1,"#Comoros (+269)":1,"#Operational":1,"#Singapore (+65)":1,"#Kyrgyzstan (+996)":1,"#Colombia (+57)":1,"#Palestinian Territory (+970)":1,"#Nigeria (+234)":1,"#(US West)":1,"#Burundi (+257)":1,"#No incidents reported.":1,"#Ethiopia (+251)":1,"#Asia Pacific (Osaka)":1,"#EMEA (UAE)":1,"#Platform":1,"#(UAE)":1,"#Quality Management":1,"#EMEA (Zurich)":1,"#Genesys Cloud System Status":1,"#Under Maintenance":1,"#(Zurich)":1,"#Grenada (+1)":1,"#Anguilla (+1)":1,"#The URL we should send the webhooks to":1,"#Samoa (+685)":1,"#Yemen (+967)":1,"#We'll send you email if your endpoint fails":1,"#Tonga (+676)":1,"#Taiwan (+886)":1,"#Uganda (+256)":1,"#Qatar (+974)":1,"#Kenya (+254)":1,"#Israel (+972)":1,"#Benin (+229)":1,"#Haiti (+509)":1,"#Belarus (+375)":1,"#Nepal (+977)":1,"#Malta (+356)":1,"#Mali (+223)":1,"#China (+86)":1,"#Angola (+244)":1,"#Gambia (+220)":1,"#Monaco (+377)":1,"#Bahrain (+973)":1,"#Lebanon (+961)":1,"#Jordan (+962)":1,"#Belize (+501)":1,"#Ghana (+233)":1,"#Georgia (+995)":1,"#Bahamas (+1)":1,"#Malawi (+265)":1,"#Andorra (+376)":1,"#Fiji (+679)":1,"#Congo (+242)":1,"#Kuwait (+965)":1,"#Maintenance":1,"#Change number":1,"#Didn't receive the OTP? <a ljsid-1=\"\">Resend OTP </a>":1,"#Resend OTP in: <span ljsid-1=\"\">30</span> seconds":1,"#Enter OTP:":1,"#Message and data rates may apply. By subscribing you agree to the Atlassian <a ljsid-1=\"\">Terms of Service</a>, and the Atlassian <a ljsid-3=\"\">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a ljsid-5=\"\">Privacy Policy</a> and <a ljsid-7=\"\">Terms of Service</a> apply.":1,"#(Sao Paulo)":1,"#Americas (Sao Paulo)":1,"#Kosovo (+383)":1,"#Email address:":1,"#Country code:":1,"#Webhook URL:":1,"#Phone number:":1,"#Asia Pacific (Mumbai)":1,"#GenesysCloud Soft Phone":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#EMEA (London)":1,"#Americas (Canada)":1,"#Subscribe via Text Message":1,"#Asia Pacific (Sydney)":1,"#Asia Pacific (Seoul)":1,"#Close subscribe form":1,"#Asia Pacific (Tokyo)":1,"#Get email notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong>, <strong ljsid-3=\"\">updates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Get text message notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> or <strong ljsid-3=\"\">resolves</strong> an incident.":1,"#Get webhook notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> an incident, <strong ljsid-3=\"\">updates</strong> an incident, <strong ljsid-5=\"\">resolves</strong> an incident or <strong ljsid-7=\"\">changes</strong> a component status.":1,"#Americas (US West)":1,"#Americas (US East)":1,"#This site is protected by reCAPTCHA and the Google <a ljsid-1=\"\">Privacy Policy</a> and <a ljsid-3=\"\">Terms of Service</a> apply.":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1},"version":8023}]