[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7910},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7910},{"_id":"outdated","outdated":{"#This scheduled maintenance affects: Platform (Asia Pacific (Tokyo)).":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>Mar <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Resolving incident.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Elevated Error Rates: Japan Region":1,"#Elevated Error Rates - (Global)":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Post Incident Stuck Interactions":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#Maintenance Mode Spikes (Global)":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#The incident has been resolved.":1,"#Elevated Error Rates: EMEA (London)":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Elevated Error Rates: Americas (US West)":1,"#Elevated Error Rates: Americas (US East)":1,"#Messaging Delays - America's (US East)":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#Feb <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#VIA EMAIL:":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Current Status":1},"version":7910}]