[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7969},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7969},{"_id":"outdated","outdated":{"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Apr <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Root cause has been identified and mitigation steps have been taken to restore. Next update 23:30 Eastern.":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#Teams have identified root cause and are beginning mitigation steps. Next update 06:30 Eastern.":1,"#Teams are continuing to investigate the root cause, next update at the top of the hour.":1,"#Teams are investigating an issue that is impacting users ability to sign in to Genesys Cloud. Issue is intermittent and upon retry, users may be able to authenticate. Users who are already logged in should be able to remain logged in. Next update 23:30 Eastern or sooner as information becomes available.":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Apr <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Teams are investigating Admin ability to set toggle to allow agent to auto answer calls.":1,"#Genesys Cloud - Degraded Performance":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Teams are continuing to investigate root cause for latency in the UI. Next update 08:30 AM Eastern":1,"#Service teams are continuing to actively investigate this issue. Next update 09:00 AM Eastern or sooner if information becomes available.":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Elevated Error Rates - (Global)":1,"#Mitigation steps have been applied. Backlogged events are completing processing at this time.":1,"#We are investigating an issue that is impacting customers ability to answer interactions due to latency in the UI.":1,"#Customers in the APAC (Osaka) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Page rendering errors have subsided. Customers who are already logged in should reload their browser or refresh the desktop application to access the updated version. Agents logging in for the first time will be promptly notified of a new client version and should update accordingly.":1,"#Root cause has been identified and mitigation steps have been put in place. Customers should begin to see recovery.":1,"#We are continuing to work on a fix for this issue.":1,"#June <var year=\"\"></var>":1,"#May <var date=\"\"></var>, <var time=\"\"></var> - <var time=\"\"></var> EDT":1,"#Analytics Delays - Americas (US-West)":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates: Americas (US West)":1,"#Nov <var date=\"\"></var>, <var year=\"\"></var>":1,"#Mar <var date=\"\"></var>, <var year=\"\"></var>":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#VIA EMAIL:":1,"#Scheduled Maintenance":1},"version":7969}]