[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7832},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7832},{"_id":"outdated","outdated":{"#[Scheduled] PureCloud Maintenance Notification":1,"#The development teams launched new instances to restore service. The issue has been resolved.":1,"#Work around is not resolving for all users. Devs are continuing to review.":1,"#Development teams are currently reviewing reports of interactions not being assigned to agents for some orgs in the Japan region. Impacted agents should attempt to have their role removed and re-added to resolve. Next update 1 hour or sooner as status becomes available.":1,"#PureCloud users in the US may have experienced issues with soft phones, station associations, web hook, and screen share functions between 2:55pm EDT and 3:07pm EDT. The issue has been resolved. Customers requesting a formal incident summary report should open a case where it will be attached.":1,"#Monitoring to ensure provided fix actions resolve customer issues.":1,"#No additional problems have been observed -- login issues have been resolved.":1,"#Dialer Latency: US":1,"#Users who initially advised the work around was ineffective were finally able to restore assignment/permissions after taking the additional step of logging out and logging back in.":1,"#PureCloud Login Issues in EMEA Region":1,"#The maintenance was completed successfully with the cluster replaced. Resolving incident. Root cause analysis will be available early next week upon customer request.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#PureCloud Incident: Global":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Resolving incident.":1,"#PureCloud Email Routing":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#PureCloud Intermittent Login Issues":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Elevated Error Rates: Japan Region":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Real Time Analytics Delays: APAC (Tokyo)":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#PureCloud: Japan":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#The issue has been resolved.":1,"#Elevated Error Rates (Global)":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#Offline Edges: Japan":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#Post Incident Stuck Interactions":1,"#Maintenance Mode Spikes (Global)":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#PureCloud: Scheduled Reports":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>Dec <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#The incident has been resolved.":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Nov <var date=\"\"></var>, <var year=\"\"></var>":1,"#We will be undergoing scheduled maintenance during this time.":1,"#Elevated Error Rates: Americas (US East)":1,"#Dec <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Messaging Delays - America's (US East)":1,"#The scheduled maintenance has been completed.":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#PureCloud Incident: US":1,"#VIA EMAIL:":1,"#Scheduled maintenance is currently in progress. We will provide updates as necessary.":1,"#Oct <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Elevated Error Rates EMEA (Frankfurt)":1,"#Oct <var date=\"\"></var>, <var year=\"\"></var>":1,"#Sep <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Scheduled Maintenance":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#This incident has been resolved.":1,"#and":1,"#Nov <var date=\"\"></var>, <var time=\"\"></var> EST":1,"#Completed":1,"#In progress":1,"#Scheduled":1,"#Monitoring":1,"#Investigating":1,"#Current Status":1,"#Tajikistan (+992)":1,"#India (+91)":1,"#Kyrgyzstan (+996)":1,"#Operational":1,"#Guadeloupe (+590)":1,"#(US West)":1,"#Czech Republic (+420)":1,"#Central Africa (+236)":1,"#Bolivia (+591)":1,"#Japan (+81)":1,"#Poland (+48)":1,"#Oman (+968)":1,"#Partial Outage":1,"#Nigeria (+234)":1,"#Subscribe via Email":1,"#Colombia (+57)":1,"#Palestinian Territory (+970)":1,"#Namibia (+264)":1,"#Burundi (+257)":1,"#No incidents reported.":1,"#Ethiopia (+251)":1,"#Asia Pacific (Osaka)":1,"#EMEA (UAE)":1,"#Platform":1,"#(UAE)":1,"#Quality Management":1,"#EMEA (Zurich)":1,"#Genesys Cloud System Status":1,"#Under Maintenance":1,"#(Zurich)":1,"#Resend OTP in: <span ljsid-1=\"\"></span> seconds":1,"#The URL we should send the webhooks to":1,"#We'll send you email if your endpoint fails":1,"#Maintenance":1,"#Change number":1,"#Didn't receive the OTP? <a ljsid-1=\"\">Resend OTP </a>":1,"#Resend OTP in: <span ljsid-1=\"\">30</span> seconds":1,"#Enter OTP:":1,"#Message and data rates may apply. By subscribing you agree to the Atlassian <a ljsid-1=\"\">Terms of Service</a>, and the Atlassian <a ljsid-3=\"\">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a ljsid-5=\"\">Privacy Policy</a> and <a ljsid-7=\"\">Terms of Service</a> apply.":1,"#Americas (Sao Paulo)":1,"#Email address:":1,"#Country code:":1,"#Webhook URL:":1,"#Phone number:":1,"#Asia Pacific (Mumbai)":1,"#GenesysCloud Soft Phone":1,"#EMEA (London)":1,"#Americas (Canada)":1,"#Subscribe via Text Message":1,"#Asia Pacific (Sydney)":1,"#Asia Pacific (Seoul)":1,"#Get email notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong>, <strong ljsid-3=\"\">updates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Close subscribe form":1,"#Asia Pacific (Tokyo)":1,"#Get text message notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> or <strong ljsid-3=\"\">resolves</strong> an incident.":1,"#Get webhook notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> an incident, <strong ljsid-3=\"\">updates</strong> an incident, <strong ljsid-5=\"\">resolves</strong> an incident or <strong ljsid-7=\"\">changes</strong> a component status.":1,"#Americas (US West)":1,"#Americas (US East)":1,"#This site is protected by reCAPTCHA and the Google <a ljsid-1=\"\">Privacy Policy</a> and <a ljsid-3=\"\">Terms of Service</a> apply.":1},"version":7832}]