[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7894},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7894},{"_id":"outdated","outdated":{"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hours ago. </span>Feb <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Feb <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#On March 1, 01:30 AM [Tokyo], Genesys Cloud will perform improvements to the batch and stream processing framework responsible for real-time analytics data. During this maintenance, customers should expect a brief interruption of real-time analytics data ingestion while the service restarts. Real-time analytics will resume automatically after the restart, and historical data will remain unaffected.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minute ago. </span>Feb <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#EST":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Feb <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EST":1,"#We are investigating reports of real time analytics delays in the APAC (Tokyo) region. Mitigation steps have been applied. Next update bottom of the hour.":1,"#Improvement observed; monitoring until all clear.":1,"#Posted":1,"#Teams are continuing to investigate root cause for latency in the UI. Next update 08:30 AM Eastern":1,"#Service teams are continuing to actively investigate this issue. Next update 09:00 AM Eastern or sooner if information becomes available.":1,"#Elevated Error Rates - (Global)":1,"#We are investigating an issue that is impacting customers ability to answer interactions due to latency in the UI.":1,"#We are continuing to investigate this issue.":1,"#Page rendering errors have subsided. Customers who are already logged in should reload their browser or refresh the desktop application to access the updated version. Agents logging in for the first time will be promptly notified of a new client version and should update accordingly.":1,"#Root cause has been identified and mitigation steps have been put in place. Customers should begin to see recovery.":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#<var num=\"\"></var> minutes ago.":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. 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By subscribing you agree to the Atlassian <a ljsid-1=\"\">Terms of Service</a>, and the Atlassian <a ljsid-3=\"\">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a ljsid-5=\"\">Privacy Policy</a> and <a ljsid-7=\"\">Terms of Service</a> apply.":1,"#(Sao Paulo)":1,"#Americas (Sao Paulo)":1,"#Kosovo (+383)":1,"#Email address:":1,"#Country code:":1,"#Webhook URL:":1,"#Phone number:":1,"#Asia Pacific (Mumbai)":1,"#GenesysCloud Soft Phone":1,"#EMEA (Frankfurt)":1,"#EMEA (Dublin)":1,"#EMEA (London)":1,"#Americas (Canada)":1,"#Subscribe via Text Message":1,"#Asia Pacific (Sydney)":1,"#Asia Pacific (Seoul)":1,"#Get email notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong>, <strong ljsid-3=\"\">updates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#Close subscribe form":1,"#Asia Pacific (Tokyo)":1,"#Get text message notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> or <strong ljsid-3=\"\">resolves</strong> an incident.":1,"#Get webhook notifications whenever Genesys Cloud <strong ljsid-1=\"\">creates</strong> an incident, <strong ljsid-3=\"\">updates</strong> an incident, <strong ljsid-5=\"\">resolves</strong> an incident or <strong ljsid-7=\"\">changes</strong> a component status.":1,"#Americas (US West)":1,"#Americas (US East)":1,"#This site is protected by reCAPTCHA and the Google <a ljsid-1=\"\">Privacy Policy</a> and <a ljsid-3=\"\">Terms of Service</a> apply.":1,"#Barbados (+1)":1,"#Jamaica (+1)":1,"#Dominica (+1)":1,"#Togo (+228)":1,"#Senegal (+221)":1},"version":7894}]