[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7812},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7812},{"_id":"outdated","outdated":{"#Some users in Japan have reported inbound calls not routing to agents. The development teams are engaged for review and remediation.":1,"#Development has taken steps to remediate the issue and interactions appear to be routing normally at this time. We are continuing to monitor the situation.":1,"#We are continuing to monitor for stability.":1,"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#Mitigation steps have been successfully implemented. Teams are monitoring for stability.":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.":1,"#Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.":1,"#Mitigation steps are still in progress. Next update 19:45 Eastern.":1,"#Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.":1,"#Realtime Analytics - Realtime Data Delays":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#The maintenance was completed successfully with the cluster replaced. Resolving incident. Root cause analysis will be available early next week upon customer request.":1,"#A DNS issue impacting some users in the Japan region from approximately 12:25 am (Tokyo time) to 5:30 am (Tokyo time) has been resolved.":1,"#Corrective actions have been taken in all regions and Call Flow Publishing is now working properly.":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Agent Performance Views: Asia Pacific (Tokyo)":1,"#PureCloud Incident: Global":1,"#Mitigation steps have been implemented and issue is now resolved.":1,"#With the launch of new Genesys Cloud regions, some components have been reordered and/or renamed on the Genesys Cloud Status Page. Users who subscribe to automated notifications are encouraged to review their notification preferences and make any needed updates as a result of the page changes.":1,"#This incident has been resolved. Any missing user and conversation detail will populate once processing completes for the analytics and reporting service.":1,"#Users who do not have defined wrap up codes may experience intermittent issues with disconnecting interactions. To resolve the issue, customers should create a custom wrap up code for the impacted queue, and can then delete it to return to normal operations. UPDATE: Code fix was deployed at approximately 1:15 pm EST to resolve.":1,"#Resolving incident.":1,"#PureCloud Email Routing":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced":1,"#PureCloud Intermittent Login Issues":1,"#All Regions - Unable to publish call flows":1,"#Resolved: DNS Incident; Japan":1,"#Elevated Error Rates: Japan Region":1,"#Elevated Error Rates - (Global)":1,"#Industry Wide SMS/MMS and Voice Impairment: North America":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> - Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#PureCloud: Japan":1,"#Mitigation steps have been applied. Backlogged events are completing processing at this time.":1,"#We are continuing to investigate this issue.":1,"#Customers in the APAC (Osaka) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#The issue has been resolved.":1,"#Offline Edges: Japan":1,"#Genesys Cloud: User Reports of Wrap Up Code Issues":1,"#PureCloud: Workforce Management Short Term Forecasting":1,"#Genesys Cloud Voice - Elevated Error Rates Americas (US East)":1,"#We are continuing to monitor for any further issues.":1,"#PureCloud: Scheduled Reports":1,"#Elevated Error Rates America's (US-East) Impacting External Contacts":1,"#Between 08:04 and 08:28 Eastern, Genesys Cloud customers in the America's (US-East) region may have experienced delays with real time Analytics. Root cause was identified and system has fully recovered at this time.":1,"#Analytics Delays - America's (US East)":1,"#Mitigation steps have taken effect. External Contacts is now operating normally.":1,"#Elevated Error Rates: EMEA (London)":1,"#No Answer Time Out: Inbound and Outbound Telephony":1,"#Interaction Assignment: APAC (Tokyo)":1,"#Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#PureCloud Incident: US":1,"#VIA EMAIL:":1,"#Sep <var date=\"\"></var>, <var year=\"\"></var>":1,"#Jan <var date=\"\"></var>, <var time=\"\"></var> EST":1},"version":7812}]