[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"customWidget":{"theme":"custom","font":"rgb(255,255,255)","header":"rgb(30,106,160)","background":"rgba(15,70,93,1)","position":"right","positionVertical":"bottom","border":"rgb(85,169,198)","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"ja":"日本語","es":"Español","pt-BR":"Português (Brasil)","en":"English"},"enabledLanguages":["en","es","ja","pt-BR"],"debugInfo":false,"displayBranding":false,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":7616},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":7616},{"_id":"outdated","outdated":{"#Posted <span ljsid-1=\"\"><var num=\"\"></var>分前 </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Subscribe to updates for <strong ljsid-1=\"\">Post Incident Stuck Interactions</strong> via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Genesys Cloud <strong ljsid-3=\"\">creates</strong> or <strong ljsid-5=\"\">resolves</strong> an incident.":1,"#A mitigation plan has been implemented and is currently undergoing testing to verify its effectiveness in resolving the performance issues. Next update 14:45 PM Eastern or sooner as information becomes available.":1,"#Investigation remains ongoing across multiple teams. While testing continues, no new mitigation steps have been identified at this time. Next update 15:45 Eastern or sooner as information becomes available":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> hour ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Despite initial mitigation attempts showing minimal improvement, symptoms temporarily resolve upon client refresh but return with continued use. Multiple service teams are now collaborating to identify and address the root cause. Next update 15:15 PM or sooner as information becomes available.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minute ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> minutes ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#We are investigating an issue with degraded performance in both the web and desktop applications. Next update 14:30 or sooner as information becomes available.":1,"#Additional mitigation steps have been implemented and testing is in progress. Customers who would like to test should refresh any open clients and attempt to use the application again.":1,"#Genesys Cloud - Degraded Performance":1,"#Customers in the APAC (Toyko) region may be experiencing delays with analytics and reporting. Teams are investigating at this time to determine next steps. Next update top of the hour or as information becomes available.":1,"#Elevated Error Rates Impacting Agent-UI":1,"#Issue has been resolved. Any conversations with mismatched data will be backfilled after hours.":1,"#System operations have returned to normal levels. Continuous monitoring remains in place to ensure stability.":1,"#Posted <span ljsid-1=\"\"><var num=\"\"></var> days ago. </span>Jun <var date=\"\"></var>, <var year=\"\"></var> - <var time=\"\"></var> EDT":1,"#Mitigation steps are still being implemented, however we are seeing improvement across regions. This issue impacted customers who use participant data information and we have confirmed republishing flows will not be necessary once fix is fully in place.":1,"#Teams have identified an issue impacting inbound chat and email. Teams are implementing mitigation steps. Once mitigation steps are complete, customers will need to re-publish flows.":1,"#This issue has been resolved.":1,"#Fix has been implemented and there is no need to re-publish flows.":1,"#Wrap Up Completion( Non-Voice): Global":1,"#Inbound/Outbound Messaging - Facebook/WhatsApp":1,"#Elevated Error Rates - (Global)":1,"#This incident has been resolved. Root cause was due to an errant application of additional security control policies that led to a temporary failure of API calls across the platform. The change was applied at 14:26 UTC and reverted at 14:29 UTC. By 14:34 UTC, the reverted change was fully propagated. Services scaled to handle the increased throughput during recovery. All health checks were confirmed passing by 15:40 UTC.":1,"#https://help.mypurecloud.com/articles/disconnect-interactions/":1,"#Some customers reported \"stuck\" interactions after the incident earlier today. To clear the interactions, please follow the instructions on":1,"#All health checks are now passing and throughput has returned to normal. Errors with station association in Americas (US East) have cleared and throughput is decreasing. Dialer tests are now passing in Americas (US East). Monitoring all services to ensure continued stability. Next update 15 minutes.":1,"#Any remaining interactions that need to be cleared after following the provided steps please contact Product Support for assistance in removal.":1,"#Regions are passing health checks. Americas (US East) is still seeing errors with phone service (affecting new station association) and errors with dialer campaigns and call back services. Next update 15 minutes.":1,"#June <var year=\"\"></var>":1,"#Elevated Error Rates Impacting Permissions Gating/Permissions Checking Through API":1,"#May <var date=\"\"></var>, <var time=\"\"></var> - <var time=\"\"></var> EDT":1,"#Services have largely recovered. Teams are monitoring health checks and determining if any additional actions need to be taken to speed resolution. Next update 15 minutes.":1,"#April <var year=\"\"></var>":1,"#May <var year=\"\"></var>":1,"#Increased maintenance mode errors have been identified globally. Root cause has been identified and mitigation steps applied. Affected services are in recovery. Next update top of the hour.":1,"#Maintenance Mode Spikes (Global)":1,"#Subscribing...":1,"#Analytics Delays - Americas (US-West)":1,"#Filter Components":1,"#Incident History":1,"#Incident Report for <a ljsid-1=\"\">Genesys Cloud</a>":1,"#Mar <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Genesys Cloud will be performing maintenance in the Asia Pacific (Tokyo) region at 02:00 local time December 16th. Approximately twenty minutes into the maintenance window, customers may experience delayed conversation routing for up to two minutes, after which service will return to normal operation.":1,"#Elevated Error Rates: Americas (US West)":1,"#<span ljsid-0=\"\">←</span> Current Status":1,"#The scheduled maintenance has been completed.":1,"#Elevated Error Rates: Americas (US East)":1,"#Mar <var date=\"\"></var>, <var year=\"\"></var>":1,"#Jun <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#Analytics and Reporting Latency: Americas (US East)":1,"#May <var date=\"\"></var>, <var year=\"\"></var>":1,"#Scheduled maintenance is currently in progress. We will provide updates as necessary.":1,"#To receive SMS updates, please verify your number. To proceed with just email click ‘Subscribe’":1,"#Send OTP":1,"#Edit number":1,"#Enter mobile number":1,"#Enter the OTP sent":1,"#in <span ljsid-1=\"\">30</span> seconds":1,"#Resend OTP":1,"#Powered by Atlassian Statuspage":1,"#Aug <var date=\"\"></var>, <var time=\"\"></var> EDT":1,"#This incident has been resolved.":1,"#APAC":1,"#close":1,"#(Frankfurt)":1,"#Subscribe to Incident":1,"#In progress":1,"#Liechtenstein (+423)":1,"#Madagascar (+261)":1,"#Mauritius (+230)":1,"#Martinique (+596)":1,"#Puerto Rico (+1)":1,"#Portugal (+351)":1,"#Seychelles (+248)":1,"#San Marino (+378)":1,"#Zimbabwe (+263)":1,"#Bangladesh (+880)":1,"#Botswana (+267)":1,"#Congo, Dem Rep (+243)":1,"#Djibouti (+253)":1,"#Costa Rica (+506)":1,"#Greenland (+299)":1,"#Gibraltar (+350)":1,"#Guatemala (+502)":1,"#Scheduled":1,"#December":1,"#April":1,"#June":1,"#March":1,"#Asia Pacific":1,"#January":1,"#July":1,"#May":1,"#Recording":1,"#Co-Browse":1,"#August":1,"#February":1,"#Login":1,"#Inbound Calls":1,"#Documents":1,"#Reporting":1,"#ACD Routing":1,"#Update":1,"#Service":1,"#Data Sync Integrations":1,"#Outbound Calls":1,"#Screen Share":1,"#(London)":1,"#* Platform availability may not reflect customer availability":1,"#Monitoring":1,"#Directory":1,"#Voicemail":1,"#November":1,"#Video":1,"#(Seoul)":1,"#Investigating":1,"#Genesys Cloud Platform Availability*":1,"#(Canada)":1,"#October":1,"#Workforce Optimization":1,"#Identified":1,"#All Systems Operational":1,"#Cayman Islands (+1)":1,"#Virgin Islands, British (+1)":1,"#No incidents reported today.":1,"#Turks and Caicos Islands (+1)":1,"#St Kitts and Nevis (+1)":1,"#Virgin Islands, U.S. (+1)":1,"#September":1,"#Subscribe":1,"#Afghanistan (+93)":1,"#Resolved":1,"#Brazil (+55)":1,"#Guyana (+592)":1,"#Macao (+853)":1,"#Guinea (+224)":1,"#Estonia (+372)":1,"#Thailand (+66)":1,"#Cyprus (+357)":1,"#Sri Lanka (+94)":1,"#Cambodia (+855)":1,"#Ireland (+353)":1,"#Slovenia (+386)":1,"#Norway (+47)":1,"#Mongolia (+976)":1,"#Cape Verde (+238)":1,"#Sudan (+249)":1,"#El Salvador (+503)":1,"#Tunisia (+216)":1,"#Uzbekistan (+998)":1,"#Mexico (+52)":1,"#Lesotho (+266)":1,"#Panama (+507)":1,"#Iceland (+354)":1,"#Rwanda (+250)":1,"#Burkina Faso (+226)":1,"#Faroe Islands (+298)":1,"#Turkey (+90)":1,"#Romania (+40)":1,"#Honduras (+504)":1,"#Get the <a ljsid-1=\"\">Atom Feed</a> or <a ljsid-3=\"\">RSS Feed</a>.":1,"#Chile (+56)":1,"#Reunion/Mayotte (+262)":1,"#Argentina (+54)":1,"#Russia/Kazakhstan (+7)":1,"#Bulgaria (+359)":1,"#Niger (+227)":1,"#Algeria (+213)":1,"#Peru (+51)":1,"#Brunei (+673)":1,"#Maldives (+960)":1,"#Laos (+856)":1,"#Cameroon (+237)":1,"#Hungary (+36)":1,"#Pakistan (+92)":1,"#Italy (+39)":1,"#Finland/Aland Islands (+358)":1,"#Lithuania (+370)":1,"#Belgium (+32)":1,"#Uruguay (+598)":1,"#Slovakia (+421)":1,"#Chad (+235)":1,"#Luxembourg (+352)":1,"#Zambia (+260)":1,"#Liberia (+231)":1,"#South Africa (+27)":1,"#Morocco/Western Sahara (+212)":1,"#Bosnia and Herzegovina (+387)":1,"#Subscribe via SMS":1,"#Mozambique (+258)":1,"#Venezuela (+58)":1,"#Switzerland (+41)":1,"#Hong Kong (+852)":1,"#United Arab Emirates (+971)":1,"#Azerbaijan (+994)":1,"#Montenegro (+382)":1,"#New Zealand (+64)":1,"#Latvia (+371)":1,"#United Kingdom (+44)":1,"#French Polynesia (+689)":1,"#Spain (+34)":1,"#Sweden (+46)":1,"#Aruba (+297)":1,"#Sierra Leone (+232)":1,"#Armenia (+374)":1,"#Austria (+43)":1,"#Libya (+218)":1,"#Netherlands (+31)":1,"#Outage":1,"#Macedonia (+389)":1,"#Suriname (+597)":1,"#Mauritania (+222)":1,"#(Tokyo)":1,"#France (+33)":1,"#Equatorial Guinea (+240)":1,"#Croatia (+385)":1,"#United States (+1)":1,"#Indonesia (+62)":1,"#Vietnam (+84)":1,"#Malaysia (+60)":1,"#Canada (+1)":1,"#Albania (+355)":1,"#Greece (+30)":1,"#Tanzania (+255)":1,"#Degraded Operations":1,"#Egypt (+20)":1,"#Swaziland (+268)":1,"#Degraded Performance":1,"#Past Incidents":1,"#Major Outage":1,"#Iraq (+964)":1,"#Ukraine (+380)":1,"#French Guiana (+594)":1,"#Nicaragua (+505)":1,"#Germany (+49)":1,"#Korea, Republic of (+82)":1,"#Serbia (+381)":1,"#Denmark (+45)":1,"#Philippines (+63)":1,"#Paraguay (+595)":1,"#Comoros (+269)":1,"#Gabon (+241)":1,"#Saudi Arabia (+966)":1,"#Tajikistan (+992)":1,"#(US East)":1,"#<span ljsid-0=\"\">←</span> Incident History":1,"#Australia/Cocos/Christmas Island (+61)":1,"#Singapore (+65)":1,"#Central Africa (+236)":1},"version":7616}]