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Under normal circumstances, we aim to complete our initial review within 30 business days after we receive the information and documents needed to evaluate your claim. A claim representative will contact you if additional information is needed. Please monitor your email and claim portal for status updates. No news is good news—if everything looks complete, we'll process your claim without reaching out.","#Country":"* Country","#Address":"* Address","#State":"* State","#City":"* City","#Tell us in your own words what happened":"* Tell us in your own words what happened","#Currency":"* Currency","#Save":"Submit","#Zip code":"* Zip code","#Policy Documents":"Claim Documents","#Email":"* Email address","#Phone code":"* Country Phone code","#First Name":"* First Name","#Last Name":"* Last Name","#Enter a valid amount":"Amount claimed is required","#Amount claimed":"* Amount claimed","#Zip Code":"* Zip Code","#Date of Incident":"* Date of Incident","#Country of Incident":"* Country of Incident","#1 more steps":"1 more step","#Once you submit this claim, you will no longer be able to make changes to the information provided. Please review everything carefully before proceeding.":"You're almost done! Before submitting, please confirm that: 1.) Your name, mailing address and contact information are accurate. 2.) Your expense information is complete. 3.) You have included all currently available supporting documents.","#Don't worry, from now on, your data will be saved for the sole purpose of creating the claim. Should you stop the process, you will find a saved draft on your policy page, accessible from the homepage and account page.":"After validating the travelers information, your claim will be saved. Should you stop the process, you will find a saved draft on your policy page and the home page.","#Thank you for your submission":"Claim submitted!","#Detail":"* Incident Description","#Phone number":"Phone Number","#Contact Number":"* Phone Number","#Occured At":"* Date of Incident","#Phone":"* Phone Number","#Birth Date":"* Date of Birth","#Claim Selection - eClaims":"Coverage Selection - Generali Global Assistance Digital Claims Platform","#Amount (in numbers)":"* Amount claimed","#A check has been sent to the beneficiary’s address. It should be received within a maximum of 5 business days.":"Your payment has been issued. Depending on the payment method selected, you may receive an email shortly with instructions on how to accept your payment. Please check your spam or junk folders to make sure emails are not being mistakenly filtered. If your payment is not being sent electronically, a check may be mailed to the address we have on file.","#Additional Address":"Address Line 2","#Select the coverage that applies to your incident.":"Select the coverage that applies to your incident. If several coverages apply, please file separate claims under all the relevant coverages.","#Who was unable to travel in relation to the trip cancellation?":"Who was unable to travel on the scheduled trip?","#Enter the Date of the Incident":"Date of the Incident is required","#Enter your Date of Birth":"Date of Birth is required","#Purchase or repair date":"* Purchase or repair date","#Click here to open a live chat session":"If you need assistance, visit the FAQ or click on the Chatbot icon.","#add another bill":"add expense","#Choose claim reason":"Select the reason for your claim","#Expense description":"* Expense description","#I acknowledge I have read and I accept the <a ljsid-1=\"\">Privacy Notice</a>, <a ljsid-3=\"\">Legal Terms and Disclaimers</a>. Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services may automatically analyze the content of your claim and the supporting documents to determine whether it is covered by your insurance policy. We may also use your personal data to continuously improve the efficiency and rapidity of our claim management system. To know more, please read our <a ljsid-5=\"\">Privacy Notice</a>.":"I acknowledge I have read and I accept the <a ljsid-1=\"\">Privacy Notice</a>, <a ljsid-3=\"\">Legal Terms and Disclaimers</a>. Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services may automatically analyze the content of your claim and the supporting documents to determine whether it is covered by your insurance policy. We may also use your personal data to continuously improve the efficiency and rapidity of our claim management system. To know more, please read our <a ljsid-5=\"\">Privacy Notice</a>..","#Open an assistance case request, discover hospitals in our medical network and access other resources when you are travelling.":"Discover hospitals in our medical network, call a doctor and access other resources when you are travelling.","#Enter the name of supplier":"* Name of the supplier","#Enter expense description":"Expense description is required","#Enter your Country":"Country is required","#Sporting Equipment Loss":"Sporting Equipment Loss/Damage/Theft","#Enter your Address":"Address is required","#I attest that I will provide true and complete information to the best of my knowledge. Warning: Any person who, intending to defraud or knowingly facilitates a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement, or conceals information for the purpose of misleading may be guilty of fraud and subject to criminal procedures and/or indemnities. The position of Europ Assistance is to investigate and prosecute all fraudulent activity identified.":"I attest that I will provide true and complete information to the best of my knowledge. Warning: Any person who, intending to defraud or knowingly facilitates a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement, or conceals information for the purpose of misleading may be guilty of fraud and subject to criminal procedures and/or indemnities. Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services is to investigate and prosecute all fraudulent activity identified. The website link below contains the fraud warnings provided by each state that require one. The warnings are not written by Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services and are only provided for your information. https://www.generalitravelinsurance.com/customer/disclosures.html","#Enter your First Name":"First Name is required","#Enter your Last Name":"Last Name is required","#Discover travel requirements for your destination, download a certificate of insurance and access other resources for your next trip.":"Find out useful information to prepare your next trip.","#Your claim status is changed <span ljsid-1=\"\">submitted-&gt;paid</span>.":"Your claim status has changed: <span ljsid-1=\"\">submitted --> paid</span>.","#Enter your Phone Number":"Phone Number is required","#Trip cancellation":"Trip Cancellation","#Enter your City":"City is required","#Trip interruption":"Trip Interruption","#Unfortunately, we could not retrieve your policy details, so the sign-up could not be completed. Please try again in a few moments.":"Please enter your email address again. If you already have an account, please Sign in.","#Who was affected by the trip interruption?":"Who was interrupted on the trip?","#currency":"* Currency","#saved":"draft","#Show more...":"Show all available coverage...","#Enter the Description of Incident":"Description of Incident is required","#Edit personnel data":"Edit information","#Claim Selection":"Coverage Selection","#Documents upload":"Document upload","#Enter the mobile phone number you would like to associate with your account":"Enter the mobile phone number you would like to associate with your account, along with the country code (1 for a US phone number).","#Enter your State":"State is required","#Templates":"Documents Templates","#Enter a valid Date of Incident":"Date of Incident is required","#Enter a purchase date":"Purchase date is required","#Trip delay":"Travel Delay","#Medical expenses":"Medical and Dental","#Click on the card below to open a new claim, download a certificate of insurance and explore your insurance benefits.":"Click below to open a new claim, see your claims filed under a specific policy and download useful templates.","#Click here to file a new claim with the selected eligibility.":"Click here to file a new claim","#Luggage loss/damage/theft":"Baggage Loss/Damage/Theft","#Enter your Zip Code":"Zip Code is required","#Luggage delay":"Baggage Delay","#Enter a supplier name":"Name of supplier is required","#Enter the Country of Incident":"Country of Incident is required","#Please enter valid description":"Description is invalid. Please avoid entering a double space or pressing 'Enter' twice.","#Created at: <var creationdate=\"\"></var>":"Created on: <var creationdate=\"\"></var>","#Providing a mobile phone number is required to strengthen your account security. After entering your phone number, we will send you a code via SMS to confirm your phone number.":"Providing a mobile phone number is required to strengthen your account security. After entering your phone number, we will send you a code via text message to confirm your phone number.","#You can claim prepaid and non-refundable trip expenses (such as tour, flight, hotel or cruise)":"You can claim for unused, non-refundable, pre-paid trip costs if you are prevented from taking your trip due to a covered reason","#This is the space of your Travel Insurance where you can file a claim, download documents and take advantage of dedicated resources for your trip.":"Sign in to file a claim, check your claim status, and access dedicated trip resources. Don't have an account yet? Click on \"Sign Up\" below to create one.","#Submit documents":"Save and continue","#Submitted at: <var date=\"\"></var>":"Submitted on: <var date=\"\"></var>","#Your claim has been submitted successfully.":"Thank you! Your claim has been submitted. What happens next? We'll review your claim and the applicable policy terms. Under normal circumstances, we aim to complete our initial review within 30 business days after we receive the information and documents needed to evaluate your claim. A claim representative will contact you if additional information is needed. Please monitor your email and claim portal for status updates. No news is good news—if everything looks complete, we'll process your claim without reaching out.","#Enter a valid Date":"Please enter a valid date. Make sure the date and year entered are correct.","#to be submitted":"ready to submit","#We’re here to support you. Through this portal, you can easily submit your travel-related claim and track the progress of your case.":"We’re here to support you. Through this portal, you can easily submit your claim and track the progress of your case.","#Enter your phone code":"Select your country phone code","#Invalid email or password. Please try again.":"Invalid email or password. Please try again. If you don't have an account, please click on \"Sign Up\" to create one.","#You can claim unused, prepaid and non-refundable expenses (such as tour, flight, hotel or cruise) or additional transportation expenses":"You can claim unused, prepaid and non-refundable expenses or additional transportation expenses","#Trip Interruption - Itemized List":"Trip Interruption","#Enter a Valid Date":"Please enter a valid date. Make sure the date and year entered are correct.","#You can claim medical expenses not paid by your primary insurance provider, such as consultation, hospitalization, ambulance or pharmacy incurred during your trip. For New York, you do not need to submit a claim to your primary insurance first":"You can claim for medical expenses incurred due to a sickness or injury that first manifested during your trip. You can also claim for emergency dental expenses while you were on your trip.","#travelers[0].addresses[0].extendedStreetAddress cannot be null":"Please enter Address 2","#Trip Delay - Itemized List":"Travel Delay","#Your claim has been submitted successfully. You can now download a copy of your claim summary for your records.":"Thank you! Your claim has been submitted. What happens next? We'll review your claim and the applicable policy terms. Under normal circumstances, we aim to complete our initial review within 30 business days after we receive the information and documents needed to evaluate your claim. A claim representative will contact you if additional information is needed. Please monitor your email and claim portal for status updates. No news is good news—if everything looks complete, we'll process your claim without reaching out. You can now download a copy of your claim summary for your records.","#I have a(n) Europ Assistance account":"I have a Digital claims portal account","#I'd like to create a(n) Europ Assistance account.":"I want to create a Digital claims portal account","#Luggage Delay - Itemized List":"Baggage Delay","#Invalid login or password":"This password doesn't match our record for this email address. Please verify and try again,","#Renter":"Guest","#Trip Interruption - List of items":"Trip Interruption","#Recommended Healthcare Providers":"Recommended International Healthcare Providers","#Owner":"Owner / Property Manager","#Item description":"* Item description","#Please call us":"Incorrect path","#Your policy number was not recognized, please make sure you are using the correct policy number and try again.":"To review your claim, go back to VRBO Reservation Manager and open the Damage protection section of the reservation. Click on report damage and follow the link.","#Explore the recommended healthcare":"Find a provider close to you","#Get Medical Assistance":"Talk to a Doctor","#Connect with out assistance platform and talk with a healthcare professional":"Click here if you need medical assistance while on your trip","#Here you can find help and medical assistance whenever you need when you are travelling.":"Find help and medical assistance whenever you need when you are travelling.","#Supplier name":"* Name of supplier","#Date of original purchase":"* Date of original purchase","#Expense type":"* Expense type","#Original purchase price":"* Original purchase price","#renter":"Guest","#Enter a valid date":"Please enter a valid date. Make sure the date and year entered are correct.","#Explore our network of verified quality Hospitals & Clinics.":"Explore our network of verified Hospitals & Clinics.","#Enter your Birth date":"Date of Birth is required","#[<var policynumber=\"\"></var>_TIPSEXPEDIA] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#owner":"Owner / Property Manager","#Owner First Name":"First Name","#Owner Last Name":"Last Name","#Owner Email":"Email address","#Owner Phone":"Phone Number","#[<var policynumber=\"\"></var>_TIPSGENERICRETAIL] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#Desynchronization between the eConf claimType coverages and the policy coverages":"This draft claim was not properly saved and cannot be resumed. Please start a new claim.","#Property Management Company":"* Property Management Company Name","#To get in touch with our local Medical Assistance Platform and open a new Assistance Case, please contact us on the number at the back of your card or at the number shown below":"Need to talk to a doctor? Click below to start a call to our Telemedicine platform.","#Call us at +18663777112":"Call us at +1 (866) 377-7112","#Amount must be a valid number":"Amount claimed is required","#This list is purely indicative and is generated based on the closest matches in our database, with no guarantee that the dosage and effects of the equivalent medication abroad will match those of the original medication at home. We decline any responsibility in case of adverse effects due to medication recommended here.Please consult your physician before using any medication, especially if the contents and dosage are not identical to your usual medication.":"The Local Drug Equivalents search tool (the “Tool”) and its hosting website (the “Website”) are for general informational purposes only and are not a substitute for professional consultation, diagnosis, or treatment. Always seek guidance from a licensed healthcare provider regarding any health concerns or medications. Never delay or disregard medical advice based on information from the Tool or the Website. The content available through the Tool is based on publicly available pharmaceutical data and may not reflect the most current medical standards, regulatory approvals, or individual patient needs. The Tool incorporates data from VIDAL Vademecum Spain, a third-party pharmaceutical reference platform. Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services (“CSA”) does not control, endorse, or guarantee the accuracy, completeness, or timeliness of the information provided by this external source. CSA expressly disclaims any liability for decisions made or actions taken based on the use of the Tool. By using the Tool and the Website, you acknowledge and accept these terms and assume full responsibility for any outcomes resulting from its use.","#[<var policynumber=\"\"></var>_TIPSBOOKING] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#Enter expense type":"Expense type is required","#Select Peril":"Select claim event","#Enter your Property Management Company":"Property Management Company Name is required","#A claim under this coverage has already been submitted. A claims team member is available to help you. Please call us at your earliest convenience.":"A claim under this coverage has already been started or submitted. Please resume your draft claim or add new documents to your submitted claim to amend it.","#Do you have another insurance?":"Do you have a Medicare plan?","#Insurance 1":"Medicare Information","#travelers[1].addresses[0].extendedStreetAddress cannot be null":"Please enter Address 2","#[<var policynumber=\"\"></var>_TIPSJUSTFLY] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#Other Insurance Name":"Medicare Beneficiary Identifier (MBI)","#Did you inform your insurance in that case?":"Did you inform Medicare of this claim?","#Please review the documentation provided to you upon purchase to find your policy number":"Please review the documentation provided to you upon purchase to find the requested eligibility information.","#Other Insurance Name is required":"This field is required","#[<var policynumber=\"\"></var>_TIPSDAN] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#[<var policynumber=\"\"></var>_TIPSFLIGHTHUB] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#[<var policynumber=\"\"></var>_TIPSHATRAVEL] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#[<var policynumber=\"\"></var>_TIPSVTG] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#[<var policynumber=\"\"></var>_TIPSICE] The policy was not found":"<var policynumber=\"\"></var>: Policy number not recognized. Please verify your policy number and try again.","#To continue, complete this verification step. We've sent a verification code to <strong ljsid-2=\"\"><var phonenumber=\"\"></var></strong> via SMS. Please enter it below.":"A verification code was sent to <strong ljsid-2=\"\"><var phonenumber=\"\"></var></strong> via text message. Please enter it below.","#Please select a peril.":"Please select a claim event."},"version":12747},{"_id":"en-CA","source":"en-CA","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":12747},{"_id":"outdated","outdated":{"#Please select a peril.":1,"#To continue, complete this verification step. We've sent a verification code to <strong ljsid-2=\"\"><var phonenumber=\"\"></var></strong> via SMS. Please enter it below.":1,"#[<var policynumber=\"\"></var>_TIPSICE] The policy was not found":1,"#[<var policynumber=\"\"></var>_TIPSVTG] The policy was not found":1,"#[<var policynumber=\"\"></var>_TIPSHATRAVEL] The policy was not found":1,"#[<var policynumber=\"\"></var>_TIPSFLIGHTHUB] The policy was not found":1,"#[<var policynumber=\"\"></var>_TIPSDAN] The policy was not found":1,"#[<var policynumber=\"\"></var>_TIPSJUSTFLY] The policy was not found":1,"#travelers[1].addresses[0].extendedStreetAddress cannot be null":1,"#A claim under this coverage has already been submitted. A claims team member is available to help you. Please call us at your earliest convenience.":1,"#10/25/2025 to 11/07/2025":1,"#[<var policynumber=\"\"></var>_TIPSBOOKING] The policy was not found":1,"#This list is purely indicative and is generated based on the closest matches in our database, with no guarantee that the dosage and effects of the equivalent medication abroad will match those of the original medication at home. We decline any responsibility in case of adverse effects due to medication recommended here.Please consult your physician before using any medication, especially if the contents and dosage are not identical to your usual medication.":1,"#[<var policynumber=\"\"></var>_TIPSGENERICRETAIL] The policy was not found":1,"#Explore our network of verified quality Hospitals & Clinics.":1,"#Owner":1,"#Invalid login or password":1,"#Your claim has been submitted successfully. You can now download a copy of your claim summary for your records.":1,"#+Share to a new group":1,"#Search in Google":1,"#Ok, done!":1,"#Input here...":1,"#Post":1,"#Write a comment...":1,"#write a comment...":1,"#Group":1,"#Capture":1,"#Private":1,"#You can claim unused, prepaid and non-refundable expenses (such as tour, flight, hotel or cruise) or additional transportation expenses":1,"#For information about your trip or to make changes to an existing booking, please call Vacations To Go at 800-338-4962.":1,"#Select the country":1,"#Repair estimates for damaged items":1,"#Describe the content of the file <span ljsid-2=\"\"><var additionaldocname=\"\"></var></span>":1,"#Enter last name":1,"#Receipts for lost or stolen items":1,"#Micronesia (+691)":1,"#Hong Kong (+852)":1,"#Mongolia (+976)":1,"#Barbados (+1246)":1,"#Portugal (+351)":1,"#Gibraltar (+350)":1,"#Mozambique (+258)":1,"#Jamaica (+1876)":1,"#Montserrat (+1664)":1,"#Timor-Leste (+670)":1,"#Dominica (+1767)":1,"#Honduras (+504)":1,"#Liechtenstein (+423)":1,"#Montenegro (+382)":1,"#Paraguay (+595)":1,"#San Marino (+378)":1,"#Bulgaria (+359)":1,"#Sri Lanka (+94)":1,"#Mauritania (+222)":1,"#Burkina Faso (+226)":1,"#I need information about my trip or to make changes to an existing booking. Who should I contact?":1,"#Jersey (+44)":1,"#Enter first name":1,"#Disposition of claim with homeowner’s/renter's insurance":1,"#Send Feedback":1,"#Date":1,"#Check your spam folder or <span ljsid-1=\"\">send a new email in <var emailcountdowntimer=\"\"></var></span>":1,"#Kuwait (+965)":1,"#Nigeria (+234)":1,"#Somalia (+252)":1,"#Uganda (+256)":1,"#Nepal (+977)":1,"#Samoa (+685)":1,"#Malawi (+265)":1,"#Liberia (+231)":1,"#Kosovo (+383)":1,"#Montenegro":1,"#Remove":1,"#Senegal (+221)":1,"#El Salvador":1,"#Mauritania":1,"#Gambia (+220)":1,"#Montserrat":1,"#San Marino":1,"#Laos (+856)":1,"#Togo (+228)":1,"#Timor-Leste":1,"#Malta (+356)":1,"#Namibia (+264)":1,"#Nauru (+674)":1,"#Vietnam (+84)":1,"#Tuvalu (+688)":1,"#Puerto Rico":1,"#Guam (+1671)":1,"#Guinea (+224)":1,"#Serbia (+381)":1,"#Mali (+223)":1,"#Liechtenstein":1,"#Niue (+683)":1,"#Albania (+355)":1,"#Eritrea (+291)":1,"#Costa Rica":1,"#Mozambique":1,"#Aruba (+297)":1,"#Andorra (+376)":1,"#Micronesia":1,"#Chile (+56)":1,"#China (+86)":1,"#Colombia (+57)":1,"#Ecuador (+593)":1,"#Burkina Faso":1,"#Reservation Number":1,"#send a new email in <var countdowntimer=\"\"></var>":1,"#Reservation number":1,"#Thank you for signing up. A confirmation email has been sent to <strong ljsid-2=\"\"><var signup_confirmationemail=\"\"></var></strong>, please click on the activation link to confirm your account and log in to the portal.":1,"#Title":1,"#Additional documents":1,"#Feedback":1,"#Password":1,"#Loading":1},"version":12747}]