[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1406},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1406},{"_id":"outdated","outdated":{"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#Welcome to Volume 7 of the CX Monthly Update. This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#Showing 1 to 8 of 8 entries":1,"#CUSTOMER COMMITMENTS":1,"#Access tools, templates, and info related to all Prestige Requirements.":1,"#View and download recent on-site audit results.":1,"#ON-SITE VERIFICATION REPORT":1,"#Access all on-site and remote requirements statuses throughout the year.":1,"#CERTIFICATION DASHBOARD":1,"#<span ljsid-0=\"\">11.</span> Dealer supports network-wide efforts to create a consistent customer experience through sharing and collaboration.":1,"#<span ljsid-0=\"\">10.</span> Dealer utilizes digital technologies to deliver a consistent and comprehensive customer experience.":1,"#Working as One International — aligned, accountable, and united in serving you.":1,"#Consistency Across the Network":1,"#<span ljsid-0=\"\">9.</span> Customer feedback is collected and acted upon in a timely manner.":1,"#Listening after every visit — and acting on your feedback to make your next experience even better.":1,"#Customer Voice & Continuous Improvement":1,"#<span ljsid-0=\"\">8.</span> Dealer is able to effectively recruit and retain employees.":1,"#Download a detailed Excel version of this year’s standards.":1,"#Empowering our people to serve you with care, knowledge, and professionalism.":1,"#Expertise & Consistency":1,"#<span ljsid-0=\"\">7.</span> Employees meet or exceed minimum thresholds for training and product certification.":1,"#<span ljsid-0=\"\">6.</span> Dealer implements a Retail Sales Management (RSM) framework designed to deliver consistent, efficient, and effective engagement that drives solution-based sales and ensures a premium customer lifecycle experience.":1,"#Delivering proactive solutions that support your business today — and prepare you for tomorrow.":1,"#Business Growth & Total Value":1,"#<span ljsid-0=\"\">5.</span> Service implements a Dedicated Customer Service (DCS) process that supports the proactive orchestration of service events.":1,"#<span ljsid-0=\"\">4.</span> Service shop is capable, organized, and well-maintained, with processes in place to ensure consistent repair quality per the New Industry Standard.":1,"#Fast, accurate service that gets you back on the road — and keeps you there.":1,"#Uptime & Reliability":1,"#DOWNLOAD STANDARDS":1,"#<span ljsid-0=\"\">3.</span> Customer facing areas are professional in appearance, easily accessible, and well maintained.":1,"#A clean, accessible, and consistent dealership experience that makes every visit simple and professional.":1,"#Ease & Comfort":1,"#<span ljsid-0=\"\">2.</span> Adequate representation and access to all International product and solutions offerings.":1,"#<span ljsid-0=\"\">1.</span> Consistent representation of the International brand across all customer touchpoints.":1,"#Delivering a strong, visible brand experience that builds trust and pride with every visit.":1,"#Trust & Confidence":1,"#CUSTOMER COMMITMENT DESCRIPTION":1,"#CUSTOMER COMMITMENT":1,"#{{ctrl.errorMessage}}":1,"#Audit Report":1,"#Other":1,"#2026 DEVELOPMENTAL KPIS":1,"#2026 SCORECARD":1,"#Access detailed insights on all KPIs with comprehensive data in a Power BI dashboard.":1,"#KPI SUPPORT DASHBOARD":1,"#View your standings of all the 2026 KPIs.":1,"#PROGRAM GUIDE":1,"#Access support documents for all KPIs with clear guidance on how to achieve success.":1,"#See how you're performing — and what's next.":1,"#KPI PROGRESS REPORT":1,"#See how you stack up against other International dealers.":1,"#SCORECARD":1,"#Access all program details in a clear, easy-to-read PDF you can print or save.":1,"#Location Number: activate to sort column ascending":1,"#Location Number":1,"#REFERENCE DOCUMENTS":1,"#: activate to sort column ascending":1,"#Dealer Location: activate to sort column ascending":1,"#SUBMIT FEEDBACK":1,"#NOW AVAILABLE: 2026 PRESTIGE, DEALER SCORE & DAPR":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#Dealer Location":1,"#THE ROAD TO EXCELLENCE":1,"#Access the Program Guide, Dealer Scorecard, and Leaderboard, along with tools like the KPI Support Dashboard, KPI Progress Report, and key reference documents to track performance and drive improvement.":1,"#Access the Program Guide, Certification Dashboard, On-Site Verification Reports, and key reference documents to support your dealership’s certification journey and customer experience goals.":1,"#OVERVIEW":1,"#Access the CX Portal, view the CX Monthly Updates, and find key reference documents and job aids to support your customer experience initiatives.":1,"#OUR PROGRAMS":1,"#The purpose of this site is to be a hub for International's dealer performance and capability initiatives. Here, you’ll find comprehensive resources on the Customer Experience (CX) Program, Dealer Score Program (performance KPIs), and Prestige Standards Program (capabilities designed to elevate the customer experience). The site provides easy access to reference documents, program details, and tools that support your dealership’s continuous improvement journey and commitment to excellence.":1,"#WELCOME TO THE DEALER PROGRAMS SITE":1,"#2026 DAPR (KPI TARGETS)":1,"#DEALER SCORE PROGRAM GUIDE":1,"#PRESTIGE STANDARDS PROGRAM GUIDE":1,"#We encourage you to familiarize yourself with the updates to the 2026 Prestige and Dealer Score programs. The updated program guides and DAPR are now published and accessible using the links below.":1,"#Prestige Standards is International's set of dealership location-level standards designed to support our shared commitment of providing a consistent customer experience across the International dealer network.":1,"#Export Excel Report":1,"#RESEAU DYNAMIQUE":1,"#Dealer Annual Performance Requirements (DAPR)":1,"#Previous":1,"#Next":1,"#entries":1,"#Dealer Group: activate to sort column ascending":1,"#Show":1,"#2025 LEADERBOARD":1,"#Dealer Score Program":1,"#Program Guide":1,"#Prestige Standards Program":1,"#Reference Documents":1,"#CX Program":1,"#Prestige - Dealer Audit Report":1,"#PRESTIGE STANDARDS":1,"#Dealer Audit Report":1,"#Dealer Programs":1,"#No data submitted.":1,"#Yes":1,"#Certification Dashboard":1,"#Tool Audit":1,"#Loading...":1,"#Dealer KPI Progress Report":1,"#Updated <var dates=\"\"></var>":1,"#DEALER SCORE":1,"#Dealer Score":1,"#Used Truck Summary":1,"#Print":1,"#Fullscreen":1,"#Refresh":1,"#Submit Used Truck Sales":1,"#KPI Support Dashboard":1,"#Used Truck Report":1,"#Prestige Standards":1,"#Loading":1,"#Home":1,"#CUSTOMER CARE":1,"#REQUIREMENTS":1,"#Skip to quick menu":1,"#Contact Us:":1,"#View Profile":1,"#Skip to main content":1,"#Sign Out":1,"#Don't kick me out!":1,"#Your session is about to expire":1,"#Supported Browsers":1,"#Tool Audit Report":1,"#LEADERBOARD":1,"#Dealer Group":1},"version":1406}]