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This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#Showing 1 to 8 of 8 entries":1,"#Audit Report":1,"#2026 DEVELOPMENTAL KPIS":1,"#2026 SCORECARD":1,"#Access detailed insights on all KPIs with comprehensive data in a Power BI dashboard.":1,"#KPI SUPPORT DASHBOARD":1,"#View your standings of all the 2026 KPIs.":1,"#Access support documents for all KPIs with clear guidance on how to achieve success.":1,"#See how you're performing — and what's next.":1,"#KPI PROGRESS REPORT":1,"#See how you stack up against other International dealers.":1,"#SCORECARD":1,"#2026":1,"#Location Number: activate to sort column ascending":1,"#Location Number":1,"#Other":1,"#: activate to sort column ascending":1,"#Dealer Location: activate to sort column ascending":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#Loading Report...":1,"#Dealer Location":1,"#RESEAU DYNAMIQUE":1,"#Previous":1,"#Next":1,"#entries":1,"#Dealer Group: activate to sort column ascending":1,"#Show":1,"#Dealer Annual Performance Requirements (DAPR)":1,"#STANDARD":1,"#SUBMIT FEEDBACK":1,"#NOW AVAILABLE: 2026 PRESTIGE, DEALER SCORE & DAPR":1,"#THE ROAD TO EXCELLENCE":1,"#Access the Program Guide, Dealer Scorecard, and Leaderboard, along with tools like the KPI Support Dashboard, KPI Progress Report, and key reference documents to track performance and drive improvement.":1,"#Access the Program Guide, Certification Dashboard, On-Site Verification Reports, and key reference documents to support your dealership’s certification journey and customer experience goals.":1,"#OVERVIEW":1,"#Access the CX Portal, view the CX Monthly Updates, and find key reference documents and job aids to support your customer experience initiatives.":1,"#OUR PROGRAMS":1,"#The purpose of this site is to be a hub for International's dealer performance and capability initiatives. Here, you’ll find comprehensive resources on the Customer Experience (CX) Program, Dealer Score Program (performance KPIs), and Prestige Standards Program (capabilities designed to elevate the customer experience). The site provides easy access to reference documents, program details, and tools that support your dealership’s continuous improvement journey and commitment to excellence.":1,"#WELCOME TO THE DEALER PROGRAMS SITE":1,"#2026 DAPR (KPI TARGETS)":1,"#DEALER SCORE PROGRAM GUIDE":1,"#PRESTIGE STANDARDS PROGRAM GUIDE":1,"#We encourage you to familiarize yourself with the updates to the 2026 Prestige and Dealer Score programs. The updated program guides and DAPR are now published and accessible using the links below.":1,"#2025 LEADERBOARD":1,"#Dealer Score Program":1,"#Program Guide":1,"#Prestige Standards Program":1,"#Reference Documents":1,"#CX Program":1,"#Dealer Audit Report":1,"#PRESTIGE STANDARDS":1,"#janvier":1,"#No data submitted.":1,"#décembre":1,"#mars":1,"#Yes":1,"#Dealer Programs":1,"#Certification Dashboard":1,"#Oui":1,"#Tool Audit":1,"#Loading...":1,"#Non":1,"#Dealer KPI Progress Report":1,"#novembre":1,"#mai":1,"#octobre":1,"#juillet":1,"#juin":1,"#avril":1,"#août":1,"#septembre":1,"#février":1,"#Updated <var dates=\"\"></var>":1,"#DEALER SCORE":1,"#Dealer Score":1,"#Used Truck Summary":1,"#Print":1,"#Fullscreen":1,"#Refresh":1,"#Submit Used Truck Sales":1,"#KPI Support Dashboard":1,"#Used Truck Report":1,"#For your security, you will be signed out in <var ljsid-1=\"\"></var>:<var ljsid-3=\"\"></var> unless you tell us not to expire your session.":1,"#Prestige Standards":1,"#Loading":1,"#Home":1,"#CUSTOMER CARE":1,"#REQUIREMENTS":1,"#Skip to quick menu":1,"#Contact Us:":1,"#View Profile":1,"#Skip to main content":1,"#Sign Out":1,"#Don't kick me out!":1,"#Your session is about to expire":1,"#Supported Browsers":1,"#Tool Audit Report":1,"#LEADERBOARD":1,"#Dealer Group":1},"version":1410}]