[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1370},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1370},{"_id":"outdated","outdated":{"#46023":1,"#45992":1,"#45962":1,"#45931":1,"#45901":1,"#[ErrorCode:[EMSPBI019]User:itaadmin,StatusCode:Unauthorized, Error:{\"error\":{\"code\":\"PowerBINotAuthorizedException\",\"pbi.error\":{\"code\":\"PowerBINotAuthorizedException\",\"parameters\":{},\"details\":[],\"exceptionCulprit\":1}}}] Oops something went wrong. Please contact your administrator.":1,"#Ops Channel Managers Email: activate to sort column ascending":1,"#RUSH TRK CTR KEMPTVILLE":1,"#RUSH TRK CTR BELLEVILLE":1,"#K6H 0C1":1,"#RUSH TRK CTR SUDBURY":1,"#RUSH TRK CTR MARKHAM":1,"#RUSH TRK CTR CORNWALL":1,"#Ops Channel Managers Email":1,"#RUSH TRK CTR MISSISSAUGA":1,"#RUSH TRK CTR OSHAWA":1,"#RUSH TRK CTR OTTAWA EAST":1,"#RUSH TRK CTR KINGSTON":1,"#Pledge User Emails: activate to sort column ascending":1,"#Pledge User Emails":1,"#Showing 1 to 10 of 1,298 entries":1,"#ABER'S GARAGE, INC. (ASHLAND)":1,"#ALTRUCK INTL TRUCK (GODERICH)":1,"#ALLEGIANCE TRUCKS (BROOKLYN)":1,"#ALLEGIANCE TRUCKS (LINDEN)":1,"#ALLEGIANCE TRUCKS (FLEMINGTON)":1,"#ALTRUCK INTL TRUCK (GUELPH)":1,"#ASCENDANCE TRUCK CENTERS (READING)":1,"#ALTRUCK INT'L TRUCK CENT (BURLINGTON)":1,"#Showing 1 to 10 of 177 entries":1,"#ALLEGIANCE TRUCKS (OLYPHANT)":1,"#Showing 1 to 2 of 2 entries":1,"#Welcome to Volume 7 of the CX Monthly Update. This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#January 2026":1,"#3/05 KPIs":1,"#CUSTOMER COMMITMENTS":1,"#Access tools, templates, and info related to all Prestige Requirements.":1,"#View and download recent on-site audit results.":1,"#ON-SITE VERIFICATION REPORT":1,"#Access all on-site and remote requirements statuses throughout the year.":1,"#CERTIFICATION DASHBOARD":1,"#<span ljsid-0=\"\">11.</span> Dealer supports network-wide efforts to create a consistent customer experience through sharing and collaboration.":1,"#<span ljsid-0=\"\">10.</span> Dealer utilizes digital technologies to deliver a consistent and comprehensive customer experience.":1,"#Working as One International — aligned, accountable, and united in serving you.":1,"#Consistency Across the Network":1,"#<span ljsid-0=\"\">9.</span> Customer feedback is collected and acted upon in a timely manner.":1,"#Listening after every visit — and acting on your feedback to make your next experience even better.":1,"#Customer Voice & Continuous Improvement":1,"#<span ljsid-0=\"\">8.</span> Dealer is able to effectively recruit and retain employees.":1,"#Download a detailed Excel version of this year’s standards.":1,"#Empowering our people to serve you with care, knowledge, and professionalism.":1,"#Expertise & Consistency":1,"#<span ljsid-0=\"\">7.</span> Employees meet or exceed minimum thresholds for training and product certification.":1,"#<span ljsid-0=\"\">6.</span> Dealer implements a Retail Sales Management (RSM) framework designed to deliver consistent, efficient, and effective engagement that drives solution-based sales and ensures a premium customer lifecycle experience.":1,"#Delivering proactive solutions that support your business today — and prepare you for tomorrow.":1,"#Business Growth & Total Value":1,"#<span ljsid-0=\"\">5.</span> Service implements a Dedicated Customer Service (DCS) process that supports the proactive orchestration of service events.":1,"#<span ljsid-0=\"\">4.</span> Service shop is capable, organized, and well-maintained, with processes in place to ensure consistent repair quality per the New Industry Standard.":1,"#Fast, accurate service that gets you back on the road — and keeps you there.":1,"#Uptime & Reliability":1,"#DOWNLOAD STANDARDS":1,"#<span ljsid-0=\"\">3.</span> Customer facing areas are professional in appearance, easily accessible, and well maintained.":1,"#A clean, accessible, and consistent dealership experience that makes every visit simple and professional.":1,"#Ease & Comfort":1,"#<span ljsid-0=\"\">2.</span> Adequate representation and access to all International product and solutions offerings.":1,"#<span ljsid-0=\"\">1.</span> Consistent representation of the International brand across all customer touchpoints.":1,"#Delivering a strong, visible brand experience that builds trust and pride with every visit.":1,"#Trust & Confidence":1,"#CUSTOMER COMMITMENT DESCRIPTION":1,"#CUSTOMER COMMITMENT":1,"#Net Promoter Score (NPS) – Service":1,"#L1J 5Y6":1,"#Dealer Group Name: activate to sort column ascending":1,"#SUDBURY":1,"#RSM ID":1,"#Shipping Zip":1,"#Prestige Scope: activate to sort column ascending":1,"#Dealer Score Scope: activate to sort column ascending":1,"#LocationType: activate to sort column ascending":1,"#P3A 4M9":1,"#1750 MCCONNELL AVE.":1,"#ON":1,"#Shipping Address":1,"#787 BLOOR ST. W":1,"#145 WALGREEN RD.":1,"#KEMPTVILLE":1,"#September":1,"#PhoneNumber: activate to sort column ascending":1,"#Tier: activate to sort column ascending":1,"#Dealer Account Number: activate to sort column ascending":1,"#K8N 4Z5":1,"#750 DALTON AVE.":1,"#U020892":1,"#LocationSubType: activate to sort column ascending":1,"#1035 FALCONBRIDGE RD.":1,"#AccountName":1,"#December":1,"#MED: activate to sort column ascending":1,"#K7M 8N8":1,"#Truck, Full-Line":1,"#RUSH TRUCK CENTRES - OTTAWA WEST":1,"#K1B 3V9":1,"#7450 TORBRAM RD.":1,"#DSM Name":1,"#Dealer Group ID":1,"#February":1,"#HYV: activate to sort column ascending":1,"#MARKHAM":1,"#BELLEVILLE":1,"#Jonker, Jason":1,"#U205379":1,"#e651d7b8-6ade-4d1d-84ca-891f241043b3":1,"#Shipping City":1,"#Service Hub Scope: activate to sort column ascending":1,"#RSM Name: activate to sort column ascending":1,"#Shipping State: activate to sort column ascending":1,"#Dealer Principal Email Addresses: activate to sort column ascending":1,"#Dealer Principal Last Name: activate to sort column ascending":1,"#AccountName: activate to sort column ascending":1,"#K0G 1J0":1,"#Flemming, Steven":1,"#Dealer Account Number":1,"#May":1,"#RSM ID: activate to sort column ascending":1,"#DSM Name: activate to sort column ascending":1,"#Shipping Country: activate to sort column ascending":1,"#Shipping City: activate to sort column ascending":1,"#Dealer Group ID: activate to sort column ascending":1,"#8240 WOODBINE AVE.":1,"#2716 SHEFFIELD RD.":1,"#L4T 1G9":1,"#DSM ID":1,"#Dealer Principal Email Addresses":1,"#MED":1,"#July":1,"#January":1,"#L3R 2N8":1,"#OSHAWA":1,"#DealerType":1,"#HYV":1,"#DSM ID: activate to sort column ascending":1,"#Shipping Address: activate to sort column ascending":1,"#K0A 1L0":1,"#LocationSubType":1,"#October":1,"#August":1,"#Shipping Zip: activate to sort column ascending":1,"#KINGSTON":1,"#Prestige Scope":1,"#Dealer Score Scope":1,"#RSM Name":1,"#Dealer Principal Last Name":1,"#PhoneNumber":1,"#Dealer Account Location Number":1,"#November":1,"#June":1,"#Dealer Principal: activate to sort column ascending":1,"#Dealer Principal First Name: activate to sort column ascending":1,"#MISSISSAUGA":1,"#Prestige Grace Period":1,"#Dealer Group Name":1,"#April":1,"#Prestige Grace Period: activate to sort column ascending":1,"#Kitchen, James":1,"#CORNWALL":1,"#OTTAWA":1,"#400 COLONNADE DR.":1,"#Shipping Country":1,"#LocationType":1,"#All dealer locations with their groups that specifics which Navistar program(s) they are active in":1,"#March":1,"#Dealer Account Location Number: activate to sort column ascending":1,"#77 BELLEVUE DR.":1,"#X":1,"#Shipping State":1,"#DealerType: activate to sort column ascending":1,"#Region: activate to sort column ascending":1,"#U00JAKH":1,"#Truck, Full-Line - Idealease":1,"#Kevin Tallman":1,"#Service Hub Scope":1,"#Dealer Principal First Name":1,"#Region":1,"#Audit Report":1,"#Showing 0 to 0 of 0 entries":1,"#No data available in table":1,"#{{ctrl.errorMessage}}":1,"#ASCENDANCE TRUCKS":1,"#ALTRUCK INTERNATIONAL":1,"#ALLEGIANCE GROUP":1,"#ABER'S GARAGE, INC.":1,"#RUSH TRUCK CENTRES OF CANADA":1,"#Location Number: activate to sort column ascending":1,"#Location Number":1,"#…":1,"#BEAUCE/AMIANTE GROUP":1,"#: activate to sort column ascending":1,"#Dealer Location: activate to sort column ascending":1,"#The number of used truck units submitted by dealer account. This will not include any zero unit submissions.":1,"#Approved by Dealer":1,"#Approved on Site":1,"#Not Approved":1,"#Year Truck Sold: activate to sort column ascending":1,"#Account Number":1,"#Account Number: activate to sort column ascending":1,"#Month Truck Sold: activate to sort column ascending":1,"#Quantity of Used Trucks Sold":1,"#Year Truck Sold":1,"#Month Truck Sold":1,"#Quantity of Used Trucks Sold: activate to sort column ascending":1,"#On-Site Verification Report":1,"#Measures the percentage of total vehicles DTU’d in the program year that were financed through International Financial (IFin). Excludes International led National Accounts, Fleet COOPs, IC Bus, and large TEMs.":1,"#Measures the total number of units DTU'd in the program year against a YTD unit target. Excludes International led National Accounts and Fleet COOPs.":1,"#New Truck Sales (DTUs)":1,"#{{serviceCampaigns_v1}}":1,"#{{leadConversion_v1}}":1,"#{{digitalDealerAdoption_v1}}":1,"#Dealer Ops Manager":1,"#{{diaWorkQueue_v1}}":1,"#{{npsService_v1}}":1,"#{{newTruckSales13L_v1}}":1,"#{{customerCount_v1}}":1,"#{{repairDwellS13_v1}}":1,"#{{repairDwell_v1}}":1,"#{{solutionsTakeRate_v1}}":1,"#{{finMarketShare_v1}}":1,"#{{partsGrowth_v1}}":1,"#{{newTruckSales_v1}}":1,"#Version 1 KPIs":1,"#Measures the percent of campaigns completed against the total campaigns assigned in the program year. Campaign assignments are based on units with historical service events. Until July 31st, the total number of campaigns assigned will increase as new campaigns are released. After that time, any new campaigns released will not be assigned, but the completion of these campaigns will contribute to the achievement of the metric. IC Bus units will not be assigned but will contribute to the achievement of the metric. Excludes Cummins and select International campaigns.":1,"#Service Campaigns":1},"version":1370}]