[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1429},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1429},{"_id":"outdated","outdated":{"#mai 2026":1,"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#SEE PROGRAM GUIDE CHANGE":1,"#The Planned Maintenance Conversion Rate KPI is now live. This KPI refreshes monthly, with data expected to appear beginning in August. Additional updates were made to the following KPIs: International Financial Market Share (Idealease National Accounts removed), DIA Work Queue Acceptance (target recalibration), and Planned Maintenance Take Rate (sales population updated to retail customers).":1,"#Important Updates to Dealer Score":1,"#CUSTOMER COMMITMENTS":1,"#Access tools, templates, and info related to all Prestige Requirements.":1,"#View and download recent on-site audit results.":1,"#ON-SITE VERIFICATION REPORT":1,"#Access all on-site and remote requirements statuses throughout the year.":1,"#CERTIFICATION DASHBOARD":1,"#<span ljsid-0=\"\">11.</span> Dealer supports network-wide efforts to create a consistent customer experience through sharing and collaboration.":1,"#<span ljsid-0=\"\">10.</span> Dealer utilizes digital technologies to deliver a consistent and comprehensive customer experience.":1,"#Working as One International — aligned, accountable, and united in serving you.":1,"#Consistency Across the Network":1,"#<span ljsid-0=\"\">9.</span> Customer feedback is collected and acted upon in a timely manner.":1,"#Listening after every visit — and acting on your feedback to make your next experience even better.":1,"#Customer Voice & Continuous Improvement":1,"#<span ljsid-0=\"\">8.</span> Dealer is able to effectively recruit and retain employees.":1,"#Download a detailed Excel version of this year’s standards.":1,"#Empowering our people to serve you with care, knowledge, and professionalism.":1,"#Expertise & Consistency":1,"#<span ljsid-0=\"\">7.</span> Employees meet or exceed minimum thresholds for training and product certification.":1,"#<span ljsid-0=\"\">6.</span> Dealer implements a Retail Sales Management (RSM) framework designed to deliver consistent, efficient, and effective engagement that drives solution-based sales and ensures a premium customer lifecycle experience.":1,"#Delivering proactive solutions that support your business today — and prepare you for tomorrow.":1,"#Business Growth & Total Value":1,"#<span ljsid-0=\"\">5.</span> Service implements a Dedicated Customer Service (DCS) process that supports the proactive orchestration of service events.":1,"#<span ljsid-0=\"\">4.</span> Service shop is capable, organized, and well-maintained, with processes in place to ensure consistent repair quality per the New Industry Standard.":1,"#Fast, accurate service that gets you back on the road — and keeps you there.":1,"#Uptime & Reliability":1,"#DOWNLOAD STANDARDS":1,"#<span ljsid-0=\"\">3.</span> Customer facing areas are professional in appearance, easily accessible, and well maintained.":1,"#A clean, accessible, and consistent dealership experience that makes every visit simple and professional.":1,"#Ease & Comfort":1,"#<span ljsid-0=\"\">2.</span> Adequate representation and access to all International product and solutions offerings.":1,"#<span ljsid-0=\"\">1.</span> Consistent representation of the International brand across all customer touchpoints.":1,"#Delivering a strong, visible brand experience that builds trust and pride with every visit.":1,"#Trust & Confidence":1,"#CUSTOMER COMMITMENT DESCRIPTION":1,"#CUSTOMER COMMITMENT":1,"#Check out photos from the 2025 Prestige Certification Luncheons held across our dealer network.":1,"#See the Celebrations":1,"#2026 DEVELOPMENTAL KPIS":1,"#2026 SCORECARD":1,"#Access detailed insights on all KPIs with comprehensive data in a Power BI dashboard.":1,"#KPI SUPPORT DASHBOARD":1,"#View your standings of all the 2026 KPIs.":1,"#2026":1,"#Access support documents for all KPIs with clear guidance on how to achieve success.":1,"#See how you're performing — and what's next.":1,"#KPI PROGRESS REPORT":1,"#See how you stack up against other International dealers.":1,"#SCORECARD":1,"#PROGRAM GUIDE":1,"#Access all program details in a clear, easy-to-read PDF you can print or save.":1,"#REFERENCE DOCUMENTS":1,"#Prestige Standards is International's set of dealership location-level standards designed to support our shared commitment of providing a consistent customer experience across the International dealer network.":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#<strong ljsid-0=\"\">There was an error processing your request!</strong> Please refresh the page and try again. If the problem continues, <a ljsid-2=\"\">contact us</a> or try again later.":1,"#If there are any questions about submitting your Used Truck Sales, please contact <a ljsid-1=\"\">trucks@navistar.com</a>.":1,"#STANDARD":1,"#SUBMIT FEEDBACK":1,"#NOW AVAILABLE: 2026 PRESTIGE, DEALER SCORE & DAPR":1,"#THE ROAD TO EXCELLENCE":1,"#Access the Program Guide, Dealer Scorecard, and Leaderboard, along with tools like the KPI Support Dashboard, KPI Progress Report, and key reference documents to track performance and drive improvement.":1,"#Access the Program Guide, Certification Dashboard, On-Site Verification Reports, and key reference documents to support your dealership’s certification journey and customer experience goals.":1,"#OVERVIEW":1,"#Access the CX Portal, view the CX Monthly Updates, and find key reference documents and job aids to support your customer experience initiatives.":1,"#OUR PROGRAMS":1,"#The purpose of this site is to be a hub for International's dealer performance and capability initiatives. Here, you’ll find comprehensive resources on the Customer Experience (CX) Program, Dealer Score Program (performance KPIs), and Prestige Standards Program (capabilities designed to elevate the customer experience). The site provides easy access to reference documents, program details, and tools that support your dealership’s continuous improvement journey and commitment to excellence.":1,"#WELCOME TO THE DEALER PROGRAMS SITE":1,"#2026 DAPR (KPI TARGETS)":1,"#DEALER SCORE PROGRAM GUIDE":1,"#PRESTIGE STANDARDS PROGRAM GUIDE":1,"#We encourage you to familiarize yourself with the updates to the 2026 Prestige and Dealer Score programs. The updated program guides and DAPR are now published and accessible using the links below.":1,"#Number of VINs Submitted":1,"#The number of VINs submitted below is the total submitted at your dealer group.":1,"#Month":1,"#Submission History":1,"#Submitted":1,"#No Month Data Available":1,"#PRESTIGE STANDARDS":1,"#janvier":1,"#No data submitted.":1,"#décembre":1,"#mars":1,"#Update the Used Truck template .xlsx file and upload it to this form. Be sure to pay close attention to the comments and requirements within the file. Incorrect formatting for any field will result in an error and the file will NOT be imported. 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