[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1433},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1433},{"_id":"outdated","outdated":{"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#Welcome to Volume 7 of the CX Monthly Update. This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#2025 Prestige Certification Luncheons":1,"#Other":1,"#Dealer Annual Performance Requirements (DAPR)":1,"#Dealer Score Program":1,"#Program Guide":1,"#Prestige Standards Program":1,"#Reference Documents":1,"#CX Program":1,"#Dealer Audit Report":1,"#Certification Dashboard":1,"#Tool Audit":1,"#Dealer KPI Progress Report":1,"#Updated <var dates=\"\"></var>":1,"#Dealer Score":1,"#Used Truck Summary":1,"#Submit Used Truck Sales":1,"#KPI Support Dashboard":1,"#Used Truck Report":1,"#Prestige Standards":1,"#Loading":1,"#Home":1,"#CUSTOMER CARE":1,"#REQUIREMENTS":1,"#Skip to quick menu":1,"#Contact Us:":1,"#View Profile":1,"#Skip to main content":1,"#Sign Out":1,"#Don't kick me out!":1,"#Your session is about to expire":1,"#Supported Browsers":1,"#Tool Audit Report":1},"version":1433}]