[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1437},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1437},{"_id":"outdated","outdated":{"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#CUSTOMER COMMITMENTS":1,"#Access tools, templates, and info related to all Prestige Requirements.":1,"#View and download recent on-site audit results.":1,"#ON-SITE VERIFICATION REPORT":1,"#Access all on-site and remote requirements statuses throughout the year.":1,"#CERTIFICATION DASHBOARD":1,"#<span ljsid-0=\"\">11.</span> Dealer supports network-wide efforts to create a consistent customer experience through sharing and collaboration.":1,"#<span ljsid-0=\"\">10.</span> Dealer utilizes digital technologies to deliver a consistent and comprehensive customer experience.":1,"#Working as One International — aligned, accountable, and united in serving you.":1,"#Consistency Across the Network":1,"#<span ljsid-0=\"\">9.</span> Customer feedback is collected and acted upon in a timely manner.":1,"#Listening after every visit — and acting on your feedback to make your next experience even better.":1,"#Customer Voice & Continuous Improvement":1,"#<span ljsid-0=\"\">8.</span> Dealer is able to effectively recruit and retain employees.":1,"#Download a detailed Excel version of this year’s standards.":1,"#Empowering our people to serve you with care, knowledge, and professionalism.":1,"#Expertise & Consistency":1,"#<span ljsid-0=\"\">7.</span> Employees meet or exceed minimum thresholds for training and product certification.":1,"#<span ljsid-0=\"\">6.</span> Dealer implements a Retail Sales Management (RSM) framework designed to deliver consistent, efficient, and effective engagement that drives solution-based sales and ensures a premium customer lifecycle experience.":1,"#Delivering proactive solutions that support your business today — and prepare you for tomorrow.":1,"#Business Growth & Total Value":1,"#<span ljsid-0=\"\">5.</span> Service implements a Dedicated Customer Service (DCS) process that supports the proactive orchestration of service events.":1,"#<span ljsid-0=\"\">4.</span> Service shop is capable, organized, and well-maintained, with processes in place to ensure consistent repair quality per the New Industry Standard.":1,"#Fast, accurate service that gets you back on the road — and keeps you there.":1,"#Uptime & Reliability":1,"#DOWNLOAD STANDARDS":1,"#<span ljsid-0=\"\">3.</span> Customer facing areas are professional in appearance, easily accessible, and well maintained.":1,"#A clean, accessible, and consistent dealership experience that makes every visit simple and professional.":1,"#Ease & Comfort":1,"#<span ljsid-0=\"\">2.</span> Adequate representation and access to all International product and solutions offerings.":1,"#<span ljsid-0=\"\">1.</span> Consistent representation of the International brand across all customer touchpoints.":1,"#Delivering a strong, visible brand experience that builds trust and pride with every visit.":1,"#Trust & Confidence":1,"#CUSTOMER COMMITMENT DESCRIPTION":1,"#CUSTOMER COMMITMENT":1,"#Dealer Audit Report Admin":1,"#2026 DEVELOPMENTAL KPIS":1,"#2026 SCORECARD":1,"#Access detailed insights on all KPIs with comprehensive data in a Power BI dashboard.":1,"#KPI SUPPORT DASHBOARD":1,"#View your standings of all the 2026 KPIs.":1,"#Access support documents for all KPIs with clear guidance on how to achieve success.":1,"#See how you're performing — and what's next.":1,"#KPI PROGRESS REPORT":1,"#See how you stack up against other International dealers.":1,"#SCORECARD":1,"#PROGRAM GUIDE":1,"#Access all program details in a clear, easy-to-read PDF you can print or save.":1,"#REFERENCE DOCUMENTS":1,"#Prestige Standards is International's set of dealership location-level standards designed to support our shared commitment of providing a consistent customer experience across the International dealer network.":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#STANDARD":1,"#Dealer Progress Report":1,"#Dealer Scorecard View":1,"#Used Truck Summary Report":1,"#Loading...":1,"#Updated <var dates=\"\"></var>":1,"#Print":1,"#Fullscreen":1,"#Refresh":1,"#LEADERBOARD":1},"version":1437}]