[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1329},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1329},{"_id":"outdated","outdated":{"#Net Promoter Score (NPS) – Service":1,"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#2025":1,"#Measures the percentage of total vehicles DTU’d in the program year that were financed through International Financial (IFin). Excludes International led National Accounts, Fleet COOPs, IC Bus, and large TEMs.":1,"#Measures the total number of units DTU'd in the program year against a YTD unit target. Excludes International led National Accounts and Fleet COOPs.":1,"#New Truck Sales (DTUs)":1,"#Dealer Ops Manager":1,"#Version 1 KPIs":1,"#Measures the percent of campaigns completed against the total campaigns assigned in the program year. Campaign assignments are based on units with historical service events. Until July 31st, the total number of campaigns assigned will increase as new campaigns are released. After that time, any new campaigns released will not be assigned, but the completion of these campaigns will contribute to the achievement of the metric. IC Bus units will not be assigned but will contribute to the achievement of the metric. Excludes Cummins and select International campaigns.":1,"#Service Campaigns":1,"#Measures the percentage of planned maintenance leads completed by the dealer. Eligible events are based on International-generated leads tied to contracted Planned Maintenance Packages, delivered through the My International Dealer platform approximately 21 days before the service due date. Service events are counted as achieved if completed no later than 30 days after the service due date, as measured by the warranty claim process date. Repair orders completed at primary and secondary locations from July 1 – December 31, 2026 will be evaluated. Dealer groups with fewer than 5 eligible leads during this period will not be evaluated for this KPI.":1,"#Planned Maintenance Conversion Rate":1,"#Measures the usage of My International Dealer by comparing the number of repair orders created in My International Dealer to the number of repair orders within the DMS system. Multiple repair orders associated with a single service event are counted once. Repair orders completed at primary and secondary locations from December 1 – December 31, 2026 will be evaluated.":1,"#This KPI applies only to dealers that have been onboarded and activated into My International Dealer.":1,"#My International Dealer Adoption":1,"#Measures the percentage of lines accepted/ordered based on recommendations communicated in DIA’s PDC daily work queue. This metric only includes PDC \"exception\" parts flagged for review due to factors such as price breaks, 6-month supply, or an extended line value exceeding $750. It does not include any PDC parts that are automatically ordered in DIA. Only primary, secondary, and Fleetrite locations will be measured.":1,"#Measures the combined Net Promoter Score (NPS) based on all service and new truck sales surveys completed in the program year. NPS helps gauge customer satisfaction and assess how likely customers are to recommend to others. Events for National Fleet Accounts and customers placed on \"Do Not Call List\" will not be included in the calculation.":1,"#Thank you for your continued partnership and for the time and effort you and your team dedicated to our recent collaborative planning sessions. Your engagement in this process is critical to ensuring our shared success as we move into 2026. KPIs listed as “TBD” will be updated with final targets in the coming weeks.":1,"#Measures the percentage of units DTU’d in the program year that have an 13L engine (S13 + A26) against the total volume of Heavy and Severe HDD units (LT + RH + HX + HV). Excludes all International led National Accounts and Fleet COOP’s.":1,"#New Truck Sales – 13L Penetration":1,"#Measures the total count of unique customers with at least 1 unit DTU'd in the program year. Performance is measured against a YTD unique customer count target. Excludes International led National Accounts, Fleet COOPs, and IC Bus units.":1,"#2.40 Days":1,"#Measures the average duration, in days, from the time a technician starts working on a repair order (first punch) to the time the technician finishes the work (last punch) for all repair orders related to International trucks with the S13 Integrated Powertrain. Repair orders completed at primary and secondary locations within the program year will be evaluated. All engine replacements due to the S13 o-ring campaign will be excluded.":1,"#3.50 Days":1,"#Measures the average repair duration, in days, from the time a technician starts working on a repair order (first punch) to the time the technician finishes the work (last punch) for all repair orders related to International trucks and IC buses that are 0-10 years in operation. Repair orders completed at primary and secondary locations within the program year will be evaluated. All engine replacements due to the S13 o-ring campaign will be excluded.":1,"#Measures the percentage of S13 and Cummins-powered units sold in the program year that include a Service Contract with a Planned Maintenance Package (Essential, Core, Extended, or Complete). A unit is considered sold when it is at or past lineset within the program year; stock units are considered sold at DTU. Custom or dynamic packages created in SSP qualify if they have a term of at least 24 months and a DNET of at least $2,000 USD (both conditions must be met). International led National Accounts and Fleet COOPs are excluded.":1,"#Planned Maintenance Package Take Rate":1,"#Dealer Annual Performance Requirements (DAPR)":1,"#Tiers":1,"#The 2025 Dealer Score program applies to all full-line International truck dealer groups in the United States and Canada. Medium Duty truck dealers, IC-Bus only dealers, and Parts only dealers are not included in program scope.":1,"#<strong ljsid-0=\"\">February 2026:</strong> 2025 Dealer Score results announcement":1,"#<strong ljsid-0=\"\">December 31, 2025:</strong> 2025 Dealer Score Program close":1,"#<strong ljsid-0=\"\">January 27, 2025:</strong> 2025 Dealer Scorecard live on Dealer Score website":1,"#Service Campaign Completion":1,"#DIA Work Queue Acceptance":1,"#<strong ljsid-0=\"\">January 1, 2025:</strong> Dealer Score Program launch":1,"#Solutions Take Rate – S13 Bundle":1,"#Truck Sales - S13 (DTUs)":1,"#International Financial Market Share":1,"#Truck Sales (DTUs)":1,"#2025 Dealer Scorecard":1,"#Scorecard":1,"#2025 Dealer":1,"#KPIs will not impact your Dealer Score. They are intended to provide an insight into the future direction of the program and support the continued development of the International dealer network. Live KPI metrics, composite Dealer Score, and dealer ranking are available to view on the Dealer Score website throughout the program year.":1,"#Visibility-Only":1,"#The “Dealer Score” is a composite score which represents a dealer’s holistic performance across all applicable program KPI’s. Dealer Score will be displayed as a percentage (%) value of total points attained over total points available across applicable KPI’s. If conditions outside of a Dealer’s control (i.e., regulatory environment) deem a specific KPI to be “Not Applicable”, the dealer’s scorecard will be modified to exclude the KPI. The total points available on the modified scorecard will be reduced by the point value of the excluded KPI.":1,"#Dealer Scoring":1,"#Dealer KPI performance is measured at the dealer ownership group level, representing an aggregate performance across multiple dealership locations. Dealer performance and points attainment will fluctuate throughout the program year and is measured based on a Dealer’s YTD (Year-to-Date) actuals versus YTD Plan value for each KPI. This allows dealers to get an accurate sense of their current performance level versus where they should be at any given point during the year. Final program results for each KPI will be based on the Dealer’s full-year actuals versus the KPI Annual Plan value, measured on December 31st of the program year.":1,"#KPI Scoring":1,"#Dealer Score KPI targets will be published to dealers on their Dealer Annual Performance Requirements (“DAPR”).":1,"#KPI Targets":1,"#In the 2025 program, dealers will be segmented into three (3) tiers based on the amount of their ‘Total Net Purchases’ in the prior year. Total Net Purchases is defined as the total purchase value in dollars for trucks DTU’d plus the value of parts purchased from International.":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#CX Data Quality - Service":1,"#CX Response Rate":1,"#RESEAU DYNAMIQUE":1,"#All in-scope dealership locations are subject to Prestige Standards on-site verification. International will select, at its sole discretion, the dealership locations required to undergo on-site verification in 2025. Selected dealership locations must satisfy all mandatory on-site verification checkpoints set forth by the program to be eligible for Prestige Certification. On-site verifications will begin on March 3, 2025.":1,"#On-Site Vertification Requirement":1,"#The 2025 Prestige Standards program applies to all International truck and IC Bus dealer groups with service locations in the United States and Canada. This includes Medium-only and Parts-only dealer groups.":1,"#Program Scope":1,"#<strong ljsid-0=\"\">October 31, 2025:</strong> Prestige Standards Program close":1,"#<strong ljsid-0=\"\">October 31, 2025:</strong> Remote Vertification Compliance Deadline":1,"#Act with integrity and look beyond our immediate areas of responsibility, considering the long-term impact of our actions.":1,"#Sustainability":1,"#Challenge and support one another as partners to become better together while working towards common goals.":1,"#Collaboration":1,"#Foster an environmrent that respects and supports employee needs for growth and development that delivers professional work through competent and motivated personnel.":1,"#Our People":1,"#Foster transparent and accurate communication through the entire customer experience.":1,"#<strong ljsid-0=\"\">March 3, 2025:</strong> On-Site Verifications begin":1,"#Communication":1,"#Understand our customers’ current and future needs so we can deliver value-added solutions.":1,"#Tailored Solutions":1,"#Be there for our customers when they need us most to ensure they are able to get back on the road, fast.":1,"#High Quality Service":1,"#Provide exceptional and consistent physical experience at dealer locations across our network that supports our brand values.":1,"#Exceptional Appearance And Accessibility":1,"#Ensure we have a strong brand presence that creates a positive impact on our customers.":1,"#Brand Presence":1,"#Customer Commitments":1,"#<strong ljsid-0=\"\">January 1, 2025:</strong> Prestige Standards Program launch":1,"#Dealership locations that achieve 2025 Prestige Certification will be notified after the close of the program year (Oct 31st). Dealers will receive an official Prestige Certification Award Notification via email that contains digital Prestige Certification assets. Physical Prestige Certification assets will be mailed to the dealership location.":1,"#Any dealership location that successfully satisfies 2025 Prestige Standards requirements for both the mandatory remote verification checkpoints (measured on Oct 31st) and the mandatory on-site verification checkpoints (if selected to undergo on-site verification during the program year) will be awarded 2025 Prestige Certification.":1,"#Prestige Certified Location Status":1,"#All in-scope dealership locations must be compliant with mandatory remote verification checkpoints at the end of the program year (compliance with remote verification checkpoints will be measured on October 31st) to be eligible for Prestige Certification. There is no opportunity for a dealership to remediate a failed remote verification checkpoint after the October 31st deadline. A dashboard will be provided for dealers to track progress with remote verification checkpoints throughout the year.":1,"#Remote Verification Requirement":1,"#This dashboard will serve as the primary communication tool between dealers and International and will provide dealers feedback on remediation items submitted to International. Dealers are responsible for ensuring that successful remediation of all failed mandatory on-site verification checkpoints is completed during the remediation period. Dealers must submit supporting documents for remediation (i.e., photos, documents, purchase orders, etc.) to International Dealer Operations via email by sending them to <a ljsid-1=\"\">PrestigeOnsite@International.com</a>.":1,"#Dealership locations that fail to satisfy all mandatory verification checkpoints during their on-site verification will enter a 60-day remediation period. The start date of the remediation period will be the same date that the final on-site verification results were communicated to the dealer. All failed on-site verification checkpoints will be summarized for the dealer and made available in the On-Site Verification Dashboard provided by International.":1,"#Remediation of Mandatory Checkpoints Failed During On-Site Verification:":1,"#Dealership locations will be notified via email at least 10 days in advance of the 48-hour time window in which the on-site verification will be performed. Dealers must confirm receipt of this communication via email. A third-party International Representative will arrive at the dealership within the stated time window to perform the on-site verification. The results of the on-site verification will be submitted to International Dealer Operations for a secondary review, which upon completion, a final determination of on-site verification results will be made. Final results will be communicated to the dealer via email and made available through supporting program web tools.":1,"#On-Site Verification Process:":1,"#Prestige Standards is International's set of dealership location-level standards designed to support our shared commitment of providing a consistent customer experience across the International dealer network.":1,"#2025 Key Dates":1,"#Navistar Prestige Standards pledging timeline.":1,"#5 points":1,"#16 points":1,"#12 points":1,"#Download the Standards":1,"#If there are any questions about submitting your Used Truck Sales, please contact <a ljsid-1=\"\">trucks@navistar.com</a>.":1,"#100 TOTAL POINTS AVAILABLE":1,"#6 points":1,"#4 points":1,"#Customer Count":1,"#10 points":1,"#8 points":1,"#Repair Dwell":1,"#Repair Dwell – S13":1,"#Scope":1,"#Parts Growth":1,"#Number of VINs Submitted":1,"#The number of VINs submitted below is the total submitted at your dealer group.":1,"#Month":1,"#Submission History":1,"#Submitted":1,"#No Month Data Available":1,"#janvier":1,"#No data submitted.":1,"#décembre":1,"#mars":1,"#Update the Used Truck template .xlsx file and upload it to this form. Be sure to pay close attention to the comments and requirements within the file. Incorrect formatting for any field will result in an error and the file will NOT be imported. Please note, if another user uploads a form after your submission for a given month, the data will get overwritten with the latest file imported.":1,"#No":1,"#Yes":1,"#Submit MY SALES":1,"#REPORT USED TRUCK SALES":1,"#Cancel":1,"#DO YOU HAVE SALES TO REPORT?":1,"#Fill out the template and submit your sales":1,"#FILE":1,"#Used Truck Sale Template":1,"#ATTACH FILE":1,"#SUBMIT FOR":1,"#SUBMIT":1,"#Download the":1,"#Success":1,"#novembre":1,"#mai":1,"#octobre":1,"#juillet":1,"#juin":1,"#avril":1,"#août":1,"#septembre":1,"#février":1,"#SUBMIT USED TRUCK SALES":1,"#Updated <var dates=\"\"></var>":1,"#For your security, you will be signed out in <var ljsid-1=\"\"></var>:<var ljsid-3=\"\"></var> unless you tell us not to expire your session.":1,"#Loading":1,"#Tier":1,"#Dealer Group":1},"version":1329}]