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This KPI refreshes monthly, with data expected to appear beginning in August. Additional updates were made to the following KPIs: International Financial Market Share (Idealease National Accounts removed), DIA Work Queue Acceptance (target recalibration), and Planned Maintenance Take Rate (sales population updated to retail customers).":1,"#Important Updates to Dealer Score":1,"#PROGRAM GUIDE":1,"#Access all program details in a clear, easy-to-read PDF you can print or save.":1,"#REFERENCE DOCUMENTS":1,"#International's Dealer Score provides a holistic measurement across various Key Performance Indicators (KPIs) focused on dealer performance and business transformation.":1,"#If there are any questions about submitting your Used Truck Sales, please contact <a ljsid-1=\"\">trucks@navistar.com</a>.":1,"#2025 Prestige Certification Luncheons":1,"#Other":1,"#Dealer Annual Performance Requirements (DAPR)":1,"#SUBMIT FEEDBACK":1,"#NOW AVAILABLE: 2026 PRESTIGE, DEALER SCORE & DAPR":1,"#Dealer Score Program":1,"#Program Guide":1,"#Prestige Standards Program":1,"#Reference Documents":1,"#CX Program":1,"#Dealer Audit Report":1,"#THE ROAD TO EXCELLENCE":1,"#Access the Program Guide, Dealer Scorecard, and Leaderboard, along with tools like the KPI Support Dashboard, KPI Progress Report, and key reference documents to track performance and drive improvement.":1,"#Access the Program Guide, Certification Dashboard, On-Site Verification Reports, and key reference documents to support your dealership’s certification journey and customer experience goals.":1,"#OVERVIEW":1,"#Access the CX Portal, view the CX Monthly Updates, and find key reference documents and job aids to support your customer experience initiatives.":1,"#OUR PROGRAMS":1,"#The purpose of this site is to be a hub for International's dealer performance and capability initiatives. Here, you’ll find comprehensive resources on the Customer Experience (CX) Program, Dealer Score Program (performance KPIs), and Prestige Standards Program (capabilities designed to elevate the customer experience). The site provides easy access to reference documents, program details, and tools that support your dealership’s continuous improvement journey and commitment to excellence.":1,"#WELCOME TO THE DEALER PROGRAMS SITE":1,"#2026 DAPR (KPI TARGETS)":1,"#DEALER SCORE PROGRAM GUIDE":1,"#PRESTIGE STANDARDS PROGRAM GUIDE":1,"#We encourage you to familiarize yourself with the updates to the 2026 Prestige and Dealer Score programs. 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