[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1431},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1431},{"_id":"outdated","outdated":{"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#Welcome to Volume 7 of the CX Monthly Update. This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#SEE PROGRAM GUIDE CHANGE":1,"#The Planned Maintenance Conversion Rate KPI is now live. This KPI refreshes monthly, with data expected to appear beginning in August. Additional updates were made to the following KPIs: International Financial Market Share (Idealease National Accounts removed), DIA Work Queue Acceptance (target recalibration), and Planned Maintenance Take Rate (sales population updated to retail customers).":1,"#Important Updates to Dealer Score":1,"#STANDARD":1,"#SUBMIT FEEDBACK":1,"#NOW AVAILABLE: 2026 PRESTIGE, DEALER SCORE & DAPR":1,"#THE ROAD TO EXCELLENCE":1,"#Access the Program Guide, Dealer Scorecard, and Leaderboard, along with tools like the KPI Support Dashboard, KPI Progress Report, and key reference documents to track performance and drive improvement.":1,"#Access the Program Guide, Certification Dashboard, On-Site Verification Reports, and key reference documents to support your dealership’s certification journey and customer experience goals.":1,"#OVERVIEW":1,"#Access the CX Portal, view the CX Monthly Updates, and find key reference documents and job aids to support your customer experience initiatives.":1,"#OUR PROGRAMS":1,"#The purpose of this site is to be a hub for International's dealer performance and capability initiatives. Here, you’ll find comprehensive resources on the Customer Experience (CX) Program, Dealer Score Program (performance KPIs), and Prestige Standards Program (capabilities designed to elevate the customer experience). The site provides easy access to reference documents, program details, and tools that support your dealership’s continuous improvement journey and commitment to excellence.":1,"#WELCOME TO THE DEALER PROGRAMS SITE":1,"#2026 DAPR (KPI TARGETS)":1,"#DEALER SCORE PROGRAM GUIDE":1,"#PRESTIGE STANDARDS PROGRAM GUIDE":1,"#We encourage you to familiarize yourself with the updates to the 2026 Prestige and Dealer Score programs. The updated program guides and DAPR are now published and accessible using the links below.":1,"#PRESTIGE STANDARDS":1,"#Dealer Programs":1,"#Updated <var dates=\"\"></var>":1,"#DEALER SCORE":1},"version":1431}]