[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255,255,255)","header":"rgb(0,0,0)","background":"rgba(0,0,0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[],"activeLanguages":{"fr-CA":"Français (Canada)","en":"English"},"enabledLanguages":["en","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":false,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[{"phrase":"#Updated <var dates=\"\"></var>","candidate":"#Updated ","variables":["<var dates=\"\"></var>"],"regex":"^#Updated (.+?)$"},{"phrase":"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>","candidate":"#APPROVED REPAIR ORDERS: ","variables":["<var repairs=\"\"></var>"],"regex":"^#APPROVED REPAIR ORDERS: (.+?)$"}],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":1363},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":1363},{"_id":"outdated","outdated":{"#46023":1,"#45992":1,"#45962":1,"#45931":1,"#45901":1,"#Showing 1 to 2 of 2 entries":1,"#Welcome to Volume 7 of the CX Monthly Update. This month highlights key insights from 2025, including a strong correlation between “Good Job” employee callouts and higher Net Promoter Scores — reinforcing the impact of frontline recognition. We also reflect on network-wide performance, while candidly noting opportunities for improvement. Looking ahead to 2026, our focus is turning customer feedback into practical actions that drive consistency, trust, and advocacy.":1,"#JANUARY 2026":1,"#CX MONTHLY UPDATES":1,"#Access role specific Job Aid documents that break down survey results and provide clear steps for improvement.":1,"#<strong ljsid-0=\"\">Coming Soon:</strong> Get info on commonly asked questions including platform access and understanding CX survey results.":1,"#CX SUPPORT INFORMATION":1,"#Access the Daniel Group CX platform to view detailed CX survey results.":1,"#CX PORTAL":1,"#VIEW ALL":1,"#Welcome to Volume 3 of our CX Monthly Update, highlighting key performance and progress across the network. This month we’re proud to spotlight standout employees from Rush Truck Centers and Southwest Intl. This month’s top spotlight — CX Job Aids. To better serve our dealer network, International has developed Customer Experience Job Aids. These resources have been built by drawing on over 8,000+ customer interactions via International’s New Truck Sales and Service surveys.":1,"#SEPTEMBER 2025":1,"#Welcome to Volume 4 of our CX Monthly Update, highlighting key performance and progress across the network. This month’s top insight: Overall Service Experience is the #1 driver of satisfaction, with customers valuing speed and accuracy of service! We're proud to spotlight standout employees from Carrier Truck Center as well as Allegiance. This month our Dealer Spotlight focuses on Wolfington Body Co Inc and how they’ve taken the CX Survey feedback and created new processes and roles in their organization to drive a greater Customer Experience!":1,"#OCTOBER 2025":1,"#Welcome to Volume 5 of our CX Monthly Update, highlighting key performance and progress across the network. This month we have an update from our Voice of Customer team on how International is utilizing the CX Survey results. We're proud to spotlight standout employees from Lewis Motors and Ward Intl! For this month’s spotlight, we’re providing a deep dive on NPS and why it’s an important measure as we move forward!":1,"#NOVEMBER 2025":1,"#Welcome to Volume 6 of our CX Monthly Update. This month we’ve provided a more in-depth dive into CX Insights where we analyzed over 11k survey results. We're also excited to spotlight standout employees from Thompson Truck Group and Glover International. This month we’re proud to spotlight Pliler International where we sat down with Stephen Pliler and Sean Busha to learn more about all the great work they’re doing around building a strong CX Culture and their proactive approach in driving more customer feedback!":1,"#DECEMBER 2025":1,"#READ MORE":1,"#Placeholder, content to be supplied by the client.":1,"#APPROVED REPAIR ORDERS: <var repairs=\"\"></var>":1,"#CUSTOMER COMMITMENTS":1,"#Access tools, templates, and info related to all Prestige Requirements.":1,"#View and download recent on-site audit results.":1,"#ON-SITE VERIFICATION REPORT":1,"#Access all on-site and remote requirements statuses throughout the year.":1,"#CERTIFICATION DASHBOARD":1,"#<span ljsid-0=\"\">11.</span> Dealer supports network-wide efforts to create a consistent customer experience through sharing and collaboration.":1,"#<span ljsid-0=\"\">10.</span> Dealer utilizes digital technologies to deliver a consistent and comprehensive customer experience.":1,"#Working as One International — aligned, accountable, and united in serving you.":1,"#Consistency Across the Network":1,"#<span ljsid-0=\"\">9.</span> Customer feedback is collected and acted upon in a timely manner.":1,"#Listening after every visit — and acting on your feedback to make your next experience even better.":1,"#Customer Voice & Continuous Improvement":1,"#<span ljsid-0=\"\">8.</span> Dealer is able to effectively recruit and retain employees.":1,"#Download a detailed Excel version of this year’s standards.":1,"#Empowering our people to serve you with care, knowledge, and professionalism.":1,"#Expertise & Consistency":1,"#<span ljsid-0=\"\">7.</span> Employees meet or exceed minimum thresholds for training and product certification.":1,"#<span ljsid-0=\"\">6.</span> Dealer implements a Retail Sales Management (RSM) framework designed to deliver consistent, efficient, and effective engagement that drives solution-based sales and ensures a premium customer lifecycle experience.":1,"#Delivering proactive solutions that support your business today — and prepare you for tomorrow.":1,"#Business Growth & Total Value":1,"#<span ljsid-0=\"\">5.</span> Service implements a Dedicated Customer Service (DCS) process that supports the proactive orchestration of service events.":1,"#<span ljsid-0=\"\">4.</span> Service shop is capable, organized, and well-maintained, with processes in place to ensure consistent repair quality per the New Industry Standard.":1,"#Fast, accurate service that gets you back on the road — and keeps you there.":1,"#Uptime & Reliability":1,"#DOWNLOAD STANDARDS":1,"#<span ljsid-0=\"\">3.</span> Customer facing areas are professional in appearance, easily accessible, and well maintained.":1,"#A clean, accessible, and consistent dealership experience that makes every visit simple and professional.":1,"#Ease & Comfort":1,"#<span ljsid-0=\"\">2.</span> Adequate representation and access to all International product and solutions offerings.":1,"#<span ljsid-0=\"\">1.</span> Consistent representation of the International brand across all customer touchpoints.":1,"#Delivering a strong, visible brand experience that builds trust and pride with every visit.":1,"#Trust & Confidence":1,"#CUSTOMER COMMITMENT DESCRIPTION":1,"#CUSTOMER COMMITMENT":1,"#Net Promoter Score (NPS) – Service":1,"#Audit Report":1,"#Location Number: activate to sort column ascending":1,"#Location Number":1,"#: activate to sort column ascending":1,"#Dealer Location: activate to sort column ascending":1,"#On-Site Verification Report":1,"#Measures the percentage of total vehicles DTU’d in the program year that were financed through International Financial (IFin). Excludes International led National Accounts, Fleet COOPs, IC Bus, and large TEMs.":1,"#Measures the total number of units DTU'd in the program year against a YTD unit target. Excludes International led National Accounts and Fleet COOPs.":1,"#New Truck Sales (DTUs)":1,"#Dealer Ops Manager":1,"#Version 1 KPIs":1,"#Measures the percent of campaigns completed against the total campaigns assigned in the program year. Campaign assignments are based on units with historical service events. Until July 31st, the total number of campaigns assigned will increase as new campaigns are released. After that time, any new campaigns released will not be assigned, but the completion of these campaigns will contribute to the achievement of the metric. IC Bus units will not be assigned but will contribute to the achievement of the metric. Excludes Cummins and select International campaigns.":1,"#Service Campaigns":1,"#Measures the percentage of planned maintenance leads completed by the dealer. Eligible events are based on International-generated leads tied to contracted Planned Maintenance Packages, delivered through the My International Dealer platform approximately 21 days before the service due date. Service events are counted as achieved if completed no later than 30 days after the service due date, as measured by the warranty claim process date. Repair orders completed at primary and secondary locations from July 1 – December 31, 2026 will be evaluated. Dealer groups with fewer than 5 eligible leads during this period will not be evaluated for this KPI.":1,"#Planned Maintenance Conversion Rate":1,"#Measures the usage of My International Dealer by comparing the number of repair orders created in My International Dealer to the number of repair orders within the DMS system. Multiple repair orders associated with a single service event are counted once. Repair orders completed at primary and secondary locations from December 1 – December 31, 2026 will be evaluated.":1,"#This KPI applies only to dealers that have been onboarded and activated into My International Dealer.":1,"#My International Dealer Adoption":1,"#Measures the percentage of lines accepted/ordered based on recommendations communicated in DIA’s PDC daily work queue. This metric only includes PDC \"exception\" parts flagged for review due to factors such as price breaks, 6-month supply, or an extended line value exceeding $750. It does not include any PDC parts that are automatically ordered in DIA. Only primary, secondary, and Fleetrite locations will be measured.":1,"#Measures the combined Net Promoter Score (NPS) based on all service and new truck sales surveys completed in the program year. NPS helps gauge customer satisfaction and assess how likely customers are to recommend to others. Events for National Fleet Accounts and customers placed on \"Do Not Call List\" will not be included in the calculation.":1,"#Thank you for your continued partnership and for the time and effort you and your team dedicated to our recent collaborative planning sessions. Your engagement in this process is critical to ensuring our shared success as we move into 2026. KPIs listed as “TBD” will be updated with final targets in the coming weeks.":1,"#Measures the percentage of units DTU’d in the program year that have an 13L engine (S13 + A26) against the total volume of Heavy and Severe HDD units (LT + RH + HX + HV). Excludes all International led National Accounts and Fleet COOP’s.":1,"#New Truck Sales – 13L Penetration":1,"#Measures the total count of unique customers with at least 1 unit DTU'd in the program year. Performance is measured against a YTD unique customer count target. Excludes International led National Accounts, Fleet COOPs, and IC Bus units.":1,"#2.40 Days":1,"#Measures the average duration, in days, from the time a technician starts working on a repair order (first punch) to the time the technician finishes the work (last punch) for all repair orders related to International trucks with the S13 Integrated Powertrain. Repair orders completed at primary and secondary locations within the program year will be evaluated. All engine replacements due to the S13 o-ring campaign will be excluded.":1,"#3.50 Days":1,"#Measures the average repair duration, in days, from the time a technician starts working on a repair order (first punch) to the time the technician finishes the work (last punch) for all repair orders related to International trucks and IC buses that are 0-10 years in operation. Repair orders completed at primary and secondary locations within the program year will be evaluated. All engine replacements due to the S13 o-ring campaign will be excluded.":1,"#Measures the percentage of S13 and Cummins-powered units sold in the program year that include a Service Contract with a Planned Maintenance Package (Essential, Core, Extended, or Complete). A unit is considered sold when it is at or past lineset within the program year; stock units are considered sold at DTU. Custom or dynamic packages created in SSP qualify if they have a term of at least 24 months and a DNET of at least $2,000 USD (both conditions must be met). International led National Accounts and Fleet COOPs are excluded.":1,"#Planned Maintenance Package Take Rate":1,"#Dealer Location":1,"#International Dealer Audience":1,"#DIA Work Queue Acceptance":1,"#International Financial Market Share":1,"#RESEAU DYNAMIQUE":1,"#Loading Report...":1,"#Prestige Standards is International's set of dealership location-level standards designed to support our shared commitment of providing a consistent customer experience across the International dealer network.":1,"#Export Excel Report":1,"#Previous":1,"#Next":1,"#entries":1,"#Dealer Group: activate to sort column ascending":1,"#Show":1,"#On-Site Verification Report Admin":1,"#Customer Count":1,"#Repair Dwell":1,"#Used Truck Submissions":1,"#Repair Dwell – S13":1,"#Parts Growth":1,"#Prestige - Dealer Audit Report":1,"#Impersonate":1,"#Updated <var dates=\"\"></var>":1,"#Print":1,"#Fullscreen":1,"#Refresh":1,"#Tier":1,"#Dealer Group":1},"version":1363}]