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Use a consistent script: what was said, when/where, witnesses, impact, prior incidents, and any saved evidence. Remind all participants of non‑retaliation and confidentiality.":1,"#Interview the named targets and the accused with culturally competent, fact‑focused questions":1,"#Pull badge access logs for the dates/times identified, seating charts, team rosters, CCTV near common areas (if available and lawful), Slack/Teams/email chat exports for relevant channels/DMs (per policy), and prior complaints or counseling records for the accused.":1,"#Secure and review potential evidence from the Medellín site":1,"#Map allegations to Internal Work Regulations (Article 57), Global Code of Conduct, anti‑harassment and anti‑discrimination policies, and Colombian labor law. If substantiated, determine proportionate discipline (e.g., written warning to termination), remedial training, and support for targets (EAP, schedule/manager changes). Document rationale.":1,"#Assess policy and legal exposure; prepare corrective actions based on findings":1,"#Rnfwz40U6r":1,"#On Dec 10, 2025, an employee anonymously reported that Sebastian Durango Galindo at the Eternal Spring site in Medellin has been discriminating against Saribel Duque Soto by mocking her weight and has also made racially offensive remarks toward Erika Perez and Eddy Mena. The report cites a violation of Article 57 of the Internal Work Regulations and involves teammates at the site.":1,"#Date Finished: <span ljsid-1=\"\">December 30th, 2025</span>":1,"#Date Started: <span ljsid-1=\"\">December 30th, 2025</span>":1,"#Update local site SOPs to reference Article 57 and explicitly prohibit leaving premises during production without supervisor approval, define consequences, and outline verification methods (timekeeping, access logs, CCTV). Communicate updates to all Medellin teammates and supervisors in Spanish.":1,"#Coach site leadership on oversight responsibilities. Implement real-time adherence monitoring, badge-out requirements during shifts, and periodic floor walks. Clarify escalation protocol when an agent leaves the floor without approval.":1,"#If allegations are substantiated, issue appropriate corrective action (e.g., written warning for unauthorized absence/misuse of resources) consistent with TaskUs Global Code of Conduct and Colombia labor norms. Document expectations regarding breaks, leaving premises, and production adherence.":1,"#Interview Sebastian Durango Galindo and Natalia Velez separately, the immediate supervisor(s), and any floor leads on duty Dec 2–10. Request written statements on the 50-minute absence and any pattern of work avoidance. Offer interpreter support in Spanish and provide non-retaliation reminder.":1,"#Pull Sebastian Durango Galindo’s time punches, production adherence, badge access logs, and CCTV for Dec 2–10, 2025 at Site Eternal Spring (particularly Dec 9 around 19:03–20:00 local). Correlate with supervisor schedules and floor walk logs to confirm off-site absence during paid production time.":1,"#No similar Investigations with available reports were found for work avoidance, misuse of site resources, or internal policy violations at the Medellin site or within the LAM region in the past 6 months. Therefore, there are no trends or outcomes to report for comparable Investigations.":1,"#/dashboard/cases/ReE3IBIKzx/investigation/report":1,"#TaskUs Mail - Escalación contra el señor Sebastian Durango_.pdf":1,"#/dashboard/cases/ReE3IBIKzx/investigation/investigatorPlan":1,"#/dashboard/cases/ReE3IBIKzx/investigation/investigator":1,"#He compartido sus inquietudes con su AL de forma anónima, pero déjeme saber su nombre y el mejor número de contacto si desea que su AL se comunique y establezca un horario para hablar con usted.":1,"#Con base en la información que ha compartido con nosotros, le recomendamos trabajar primero con su <strong ljsid-1=\"\">Líder de Área, Sandra (sweetgreen.com)</strong> y darle la oportunidad de ayudarlo a resolver el asunto que ha planteado.":1,"#Dec 30, 2025":1,"#Reporter Relationship to the company":1,"#Employee Name":1,"#Employee ID of the reporter":1,"#Quarter":1,"#Share details of the employee's report":1,"#LODGE A REPORT":1,"#Country where the incident transpired":1,"#HR POC":1,"#HR POC reporter details":1,"#Please provide evidence":1,"#Position of person being reported":1,"#ADDITIONAL DETAILS OF THE REPORT":1,"#The TaskUs People's Voice platform is specifically designated for People Operations to formally log reports received from employees via email, Gchat, or the GlowStick ticketing system.":1,"#Escalation Close Date":1,"#Start Date of Investigation":1,"#Comments/Notes":1,"#Sanction/ Resolution":1,"#Substantiated/ Unsubstantiated":1,"#Specific Misconduct (if Applicable)":1,"#Sub Reason":1,"#Main Reason":1,"#Date Acknowledged (24 Business Hours SLA)":1,"#Date escalation was raised":1,"#TaskUs is dedicated to upholding the highest standards of integrity and ethical conduct. We encourage all employees, officers, directors, contractors, suppliers, and consultants to report any instances of wrongful business conduct, concerns regarding accounting, internal accounting controls, or auditing/billing matters, as well as any violations of the Global Code of Conduct, the Whistleblower policy, other TaskUs policies, or local law.":1,"#Write the report":1,"#Taskus Investigations Team":1,"#HR will help find resolution for employees issues and concerns":1,"#Employee data and privacy are our top priority":1,"#Employees voice and confidentiality matter":1,"#People Ops platform for lodging employee reports":1,"#Please login and submit reports though the Admin portal!":1,"#Use trauma-informed, non-leading questions. Ask for locations (stations/cameras), dates/times, who else observed, whether a supervisor was on duty, and any prior informal reports. Offer anonymity protections and anti-retaliation notice.":1,"#Interview the reporter via the platform in Spanish to clarify observations, frequency since Dec 2, witnesses, and specific resource misuse":1,"#Prepare Spanish interview scripts. Cover schedule, time away from station on Dec 9 at ~19:03, reasons for leaving premises, whether supervisor authorized it, and use of company resources. Collect any corroborating evidence (chat approvals, badges, medical/urgent reasons).":1,"#Conduct fact-finding interviews with Sebastian and, separately, Natalia, with union/employee representative option if applicable":1,"#Ask operations to implement temporary sign-in/out at supervisor desk for away-from-desk periods, enable stricter AUX code monitoring alerts, and remind supervisors of protocol for off-premises departures during shifts.":1,"#Assess interim timekeeping and supervision controls for the team to prevent recurrences during investigation":1,"#Warm greetings. This message is to report Sebastian Durango Galindo from the Eternal Spring site, identified with EID 3326983, who has been engaging in work avoidance and leaving the facilities while in production mode, misusing the site's resources every day since December 2, 2025. He left his workstation to say goodbye to Natalia Velez. On December 9, 2025, Sebastian Durango Galindo left his workstation at 7:03 pm Colombia time, misusing the resources to go and say goodbye to Natalia Velez, leaving the site with her for 50 minutes. This constitutes a violation of Article 57 of the internal manual. I am bringing this to your attention so that the appropriate reprimand can be issued, as the staff has not been monitoring this teammate.":1,"#The staff has not been paying attention to this teammate.":1,"#7:03 pm Colombia time, on December 9, 2025, with an approximate duration of 50 minutes off-site":1,"#Sebastian Durango Galindo, Natalia Velez":1,"#ReE3IBIKzx":1,"#On Dec 9, 2025, it was reported that Sebastian Durango Galindo, identified with EID 3326983, left his workstation at the Eternal Spring site in Medellin during production mode to accompany Natalia Velez, resulting in a 50-minute absence and alleged misuse of site resources, with similar behavior noted daily since Dec 2, 2025. The reporting party observed this conduct, stated that staff have not been monitoring Sebastian, and referenced a violation of Article 57 of the internal manual.":1,"#last Sunday at 8:19 PM":1,"#Discipline, Termination":1,"#No details or outcomes of the referenced similar Investigations are accessible, so no comparison can be made.":1,"#Reiterate non-retaliation, provide anonymous channels, post localized guidance in Spanish; run listening sessions at Eternal Spring and Latte Valley; ensure security escorts are available upon request; implement check-ins with the affected employees for 60–90 days.":1,"#If findings substantiate harassment and intimidation, apply appropriate corrective action up to termination; include site-access restrictions, final written warning (if lesser), and documentation in personnel file; explicitly prohibit retaliation and set monitoring period (90 days) for the team environment.":1,"#Assess response actions by team leaders (Vallejo, Henao) and Fernanda Flórez after reports; verify timeliness of escalation, interim protections provided, and documentation; apply coaching or corrective action if obligations under the Code to act promptly and protect employees were not met.":1,"#Interview the named affected individuals and witnesses confidentially; obtain badge access logs and CCTV for cafeteria and exits; pull workstation seating and schedule records; collect any prior August 2025 complaint documentation and manager notes from Juan Vallejo, Juan Henao, and Fernanda Flórez; document findings and make a credibility assessment using a preponderance-of-evidence standard.":1,"#Place Sebastián Durango Galindo on paid administrative leave pending outcome; issue a written no-contact directive prohibiting any contact with named affected individuals (Jimena Cossío, Ximena Coa Bohórquez, Ashly Montoya, Angela Granados, Natalia Velez) and restricting movement to assigned work areas only if onsite access is required.":1,"#/dashboard/cases/RFUOZzhvXw/investigation/report":1,"#Bystander intervention, multi-channel reporting in Spanish, and escalation SLAs with tracking.":1,"#Clear PDA and on-site relationship parameters with disclosure/conflict rules.":1,"#Explicit anti-stalking and physical proximity boundaries guidance.":1,"#Policy gaps/recommendations:":1,"#Conduct standards also require professionalism and attendance; alleged work avoidance and PDA breach workplace behavior and productivity policies.":1,"#Manager duties: timely intervention, escalation, and documentation appear implicated; reinforce accountability and remedial training.":1,"#Non-retaliation and speak-up provisions require prompt, confidential handling; ensure no adverse actions toward reporters/witnesses.":1,"#Global Code of Conduct prohibits harassment, stalking, and sexually explicit comments; allegations indicate repeated violations of respectful, safe workplace standards.":1,"#/dashboard/cases/RFUOZzhvXw/investigation/investigatorPlan":1,"#/dashboard/cases/RFUOZzhvXw/investigation/investigator":1,"#Conduct structured interviews in Spanish with named individuals and witnesses":1,"#RGsjuU4q2h":1,"#Searching for \"Laura\"":1,"#Laura":1,"#Searching for \"Laur\"":1,"#Laur":1,"#Searching for \"Lau\"":1,"#Lau":1,"#Searching for \"La\"":1,"#Add \"Laura Roldan\"":1,"#option focused, 1 of 1. 1 result available for search term Laura Roldan. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Searching for \"Laura Roldan\"":1,"#Laura Roldan":1,"#Searching for \"Laura Rolda\"":1,"#La":1,"#Laura Rolda":1,"#Searching for \"Laura Rold\"":1,"#Laura Rold":1,"#Searching for \"Laura Rol\"":1,"#Laura Rol":1,"#Searching for \"Laura Ro\"":1,"#Laura Ro":1,"#Searching for \"Laura R\"":1,"#Laura R":1,"#Searching for \"Laura \"":1,"#Searching for \"Giovanny Mune\"":1,"#Giovanny Mune":1,"#Searching for \"Giovanny Mun\"":1,"#Giovanny Mun":1,"#Searching for \"Giovanny Mue\"":1,"#Giovanny Mue":1,"#Searching for \"Giovanny Mu\"":1,"#Giovanny Mu":1,"#Add \"Giovanny Munera\"":1,"#option focused, 1 of 1. 1 result available for search term Giovanny Munera. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Searching for \"Giovanny Munera\"":1,"#Giovanny Munera":1,"#Searching for \"Giovanny Muner\"":1,"#Giovanny Muner":1,"#Searching for \"Giovanny M\"":1,"#Giovanny M":1,"#Add \"Maria Santamaria\"":1,"#option focused, 1 of 1. 1 result available for search term Maria Santamaria. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Searching for \"Maria Santamaria\"":1,"#Maria Santamaria":1,"#Searching for \"Maria Santamari\"":1,"#Maria Santamari":1,"#Searching for \"Maria Santamar\"":1,"#Maria Santamar":1,"#Searching for \"Maria Santama\"":1,"#Maria Santama":1,"#Searching for \"Maria Santam\"":1,"#Maria Santam":1,"#Searching for \"Maria Santa\"":1,"#Maria Santa":1,"#Searching for \"Maria Sant\"":1,"#Maria Sant":1,"#Searching for \"Maria San\"":1,"#Maria San":1,"#Searching for \"Maria Sa\"":1,"#Maria Sa":1,"#Searching for \"Maria S\"":1,"#Maria S":1,"#Searching for \"Maria \"":1,"#Searching for \"mARIA \"":1,"#Searching for \"mARIA\"":1,"#mARIA":1,"#Searching for \"mARI\"":1,"#mARI":1,"#Searching for \"mAR\"":1,"#mAR":1,"#Searching for \"mA\"":1,"#mA":1,"#/dashboard/cases/RUC8SHTiMz/investigation/investigatorPlan":1,"#/dashboard/cases/RUC8SHTiMz/investigation/investigator":1,"#Nous vous remercions pour vos impressions!":1,"#option Restaurant parisien focused, 145 of 220. 220 results available. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Pleasanton informatique":1,"#Magasin d'usine Pembroke Pines":1,"#Restaurant d'hôtes à New York":1,"#Galerie Nashville":1,"#Kansas City HDC":1,"#Magasin d'usine Irvine":1,"#Houston HDC":1,"#Magasin d'usine Fairfield":1,"#Restaurant d'Angleterre":1,"#Chicago HDC":1,"#Restaurant à West Palm Beach":1,"#Magasin d'usine Surrey":1,"#Galerie Boston":1,"#option Comptabilité focused, 1 of 220. 220 results available. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#<b ljsid-0=\"\"><var name=\"\"></var></b> marked resolved with resolution <b ljsid-6=\"\">discipline, termination</b>":1,"#Date Finished: <span ljsid-1=\"\">December 29th, 2025</span>":1,"#Date Started: <span ljsid-1=\"\">December 29th, 2025</span>":1,"#De acuerdo con el procedimiento de quejas de sweetgreen, entendemos que su <strong ljsid-1=\"\">Líder de Área, Anthony</strong>, ha investigado las inquietudes que nos comunicó. Si no pudo hablar con su Líder de Área sobre sus inquietudes o si aún hay asuntos que requieren atención, no dude en responder aquí y hacérnoslo saber.":1,"#Le escribo para darle seguimiento a las inquietudes que expresó sobre su reciente experiencia en <strong ljsid-1=\"\">Hudson Yards.</strong> La empresa toma muy en serio sus comentarios y se esfuerza por garantizar que los empleados disfruten de un ambiente de trabajo positivo que cumpla con la política de la empresa. Gracias nuevamente por compartir sus inquietudes con nosotros.":1,"#Dec 26, 2025":1,"#I would like the situation to be investigated, a respectful and inclusive environment to be fostered, the harassment to be stopped, and clear and equitable rules to be applied for everyone. I would also like training on respect and non-discrimination to be provided and for follow-up to be conducted to ensure improvements.":1,"#The work environment has become hostile. A group of employees observes my actions, pointing out mistakes while they act with greater freedom. It has been falsely suggested that I discriminated; in reality, I have felt discriminated against for speaking Spanish. This affects my well-being and performance and has led me to consider resigning. I believe other Hispanic people may also be affected.":1,"#I am writing to express my concern regarding the work environment I have experienced in recent weeks. Since starting my job, I have perceived a hostile atmosphere that makes it difficult for me to perform my duties calmly and with focus. In particular, I've noticed that a group of employees constantly observes my actions, intent on pointing out any mistakes, while they themselves act with greater freedom. Furthermore, I'm concerned by the suggestion that I've engaged in some form of discrimination, which is simply not true. On the contrary, I've felt discriminated against on several occasions because I speak Spanish, which creates a tense and negative atmosphere. This situation is affecting not only my emotional well-being but also my ability to work calmly. I simply want to fulfill my responsibilities, contribute to the smooth operation of the store, and ensure that customers receive their food in the best possible condition. My goal has always been to make a positive contribution and maintain a respectful and professional work environment. Unfortunately, these attitudes have made my workdays feel very burdensome, and I've even been forced to consider leaving my position. I'm sure other Hispanic people may also be affected by this same dynamic. I am submitting this comment with the intention that measures be taken to improve the work environment for everyone. Thank you for your attention!":1,"#No similar Investigations with completed outcomes were found for Case R3KIBzwbeD, so there are no Investigation outcomes or trends to report for similar Cases within the specified timeframe.":1,"#Augment the Global Code or transport policy to prohibit solicitation, following behavior, and intoxicant use in company vehicles/routes, including vaping THC, with clear disciplinary consequences.":1,"#Notify Security and Transportation to adjust seating/route assignments, escort protocols, and entry scheduling. Issue written no-contact directive to Durango covering Ashly, Valery, Natalia, and reporter(s). Provide EAP and ensure anti-retaliation reminders.":1,"#Collect route logs/CCTV for company transport, access logs, chat messages, and solicit statements from Ashly Montoya, Valery Ruiz, and Natalia Velez. Preserve any prior Latte Valley complaint records to establish pattern under Code and Colombian labor law.":1,"#The findings indicate violations of the Global Code of Conduct: harassment, misuse of confidential information, and safety/substance rules. Based on severity and pattern (July–Nov 2025 and prior incident), pursue termination under just cause; alternatively, a final written warning with last-chance agreement if local law or evidence thresholds require.":1,"#Given multiple corroborated allegations of sexual harassment, stalking-like behavior on the company route, and substance use, immediately remove him from the workplace and revoke access to sites, systems, and company transportation while the investigation finalizes.":1,"#/dashboard/cases/R3KIBzwbeD/investigation/report":1,"#Gaps: add explicit anti-harassment policy with examples, complaint pathways, and sanctions; clear substance-free workplace/transport policy; prohibition on doxing/sharing personal online identities; route/transport conduct rules; recurring-misconduct escalation and training requirements.":1,"#Managerial duty to model ethics implies prompt, impartial investigation and protection against retaliation, honoring anonymity.":1,"#Safety/wellness and legal compliance violated by alleged THC use on company transport/property.":1,"#Confidentiality and data privacy provisions likely breached by sharing a colleague’s alleged sexual history/username.":1,"#Global Code of Conduct prohibits harassment, sexual propositions, and retaliation; alleged conduct violates respectful, inclusive workplace standards.":1,"#Jose Quintero Complainant Interview":1,"#Sebastian Durango Respondent Interview":1,"#Toma de Testimonio de las Denunciantes-20251229T154723Z-1-001.zip":1,"#Searching for \"Sebas\"":1,"#Searching for \"Seba\"":1,"#Searching for \"Seb\"":1,"#Add \"Sebastian Durango\"":1,"#option focused, 1 of 1. 1 result available for search term Sebastian Durango. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Searching for \"Sebastian Durango\"":1,"#Searching for \"Sebastian Durang\"":1,"#Searching for \"Se\"":1,"#Sebastian Durang":1,"#Searching for \"Sebastian Duran\"":1,"#Sebastian Duran":1,"#Searching for \"Sebastian Dura\"":1,"#Sebastian Dura":1,"#Searching for \"Sebastian Dur\"":1,"#Sebastian Dur":1,"#Searching for \"Sebastian Du\"":1,"#Sebastian Du":1,"#Searching for \"Sebastian D\"":1,"#Sebastian D":1,"#Searching for \"Sebastian \"":1,"#Searching for \"Sebastian\"":1,"#Sebastian":1,"#Searching for \"Sebastia\"":1,"#Sebastia":1,"#Searching for \"Sebasti\"":1,"#Sebasti":1,"#Searching for \"Sebast\"":1,"#Sebast":1,"#Jose Q":1,"#Add \"Jose Quintero\"":1,"#option focused, 1 of 1. 1 result available for search term Jose Quintero. Use Up and Down to choose options, press Enter to select the currently focused option, press Escape to exit the menu, press Tab to select the option and exit the menu.":1,"#Searching for \"Jose Quintero\"":1,"#Jose Quintero":1,"#Searching for \"Jose Quinter\"":1,"#Jose Quinter":1,"#Searching for \"Jose Quinte\"":1,"#Jose Quinte":1,"#Searching for \"Jose Quint\"":1,"#Jose Quint":1,"#Searching for \"Jose Quin\"":1,"#Jose Quin":1,"#Searching for \"Jose Qui\"":1,"#Jose Qui":1,"#Searching for \"Jose Qu\"":1,"#Jose Qu":1},"version":14701}]