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Which Personal Data we use":"4. Which Personal Data is processed","#We may transfer such Personal Data to countries, territories, or organisations that are located outside the European Economic Area (EEA) and are not recognised as ensuring an adequate level of protection by the European Commission such as, USA. In such case, the transfer of Your personal data to non-EU entities will take place in compliance with appropriate and suitable safeguards in accordance with the applicable law. You have the right to obtain information and, where relevant, a copy of the safeguards adopted for the transfer of your Personal Data outside EEA by contacting the DPO.":"We may transfer your Personal Data to organizations that are located outside the European Economic Area (EEA). When your Personal Data is transferred to an organization located on a territory that is not recognized as ensuring an adequate level of protection by the European Commission, be ensure that such transfer will take place in compliance with the most protective safeguards existing and in accordance with European Union data protection law. Should you have any question regarding these transfers, you may contact our DPO (cf. Article 2).","#You can exercise the following rights in respect to your Personal Data:":"Using the contact details specified in Article 2, you can request for:","#EAGlobalDPO@europ-assistance.com":"Via email: EAGlobalDPO@europ-assistance.com","#5. Why the provision of your Personal Data is required":"6. Why do we process your Personal Data","#Restrict you may ask the Company to restrict how it processes your Personal Data where one of the following applies;":"Restriction of processing, shall one of the following grounds apply:","#2. How we use your Personal Data":"2. Data Protection Officer contact details","#We may share such Personal Data with other EA and / or organisations such as our auditors, reinsurer.":"We may share your Personal Data with other companies in the Europ Assistance group or with companies in the Generali Group, external organizations such as our auditors, reinsurers or co-insurers, claims handlers, agents, law enforcement bodies and regulatory authorities, fraud prevention agencies and claims databases, distributors that we use from time to time to provide the service covered by your insurance policy and all other entities that carry out any technical, organizational and operational activities supporting the insurance.","#Europ Assistance SA 4/8 Eden Quay D01N5W8
Dublin
Ireland":"Via postal mail:
To the attention of EA Global Data Protection Officer
Europ Assistance SA
1, Promenade de la Bonnette
92230 Gennevilliers
France","#a. You contest the accuracy of your Personal Data, for a period enabling the Company to verify the accuracy of your Personal Data; The processing is unlawful and you oppose the erasure of the Personal Data and request the restriction of their use instead;":"You contest the accuracy of your Personal Data for a period enabling us to verify such accuracy; You contest the lawfulness of the processing and instead of requesting erasure of your Personal Data, your request a restriction of processing only to the lawful processing;","#d. The Personal Data have been unlawfully processed;":"Your Personal Data has been unlawfully processed;","#4. With whom we share your Personal Data":"5. With whom do we share your Personal Data","#Health data":"Health data, data concerning health and medical data,","#Only Personal Data strictly necessary for the above mentioned purposes will be processed. In particular, the Insurer will process:":"We ensure that only Personal Data strictly necessary for the above-mentioned purposes will be processed.","#c. You have objected to processing pursuant to the right to object and automated decision-making, pending the verification whether the legitimate grounds for the Company override those of you.":"You object to a processing pursuant to the right to object and, pending the verification whether the legitimate grounds for the Company override those of you","#Erase you may ask the Company to erase Personal Data where one of the following grounds applies;":"Erasure, shall one of the following grounds apply:","#e. The Personal Data have to be erased for compliance with legal obligation in Union or Member State law to which the Company is subject;":"Your Personal Data must be erased for compliance with legal obligation in Union or Member State law to which we are subject to; and","#c. You object to automated decision-making and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing;":"You object to a processing based on automated decision-making and instead of requesting erasure of your Personal Data, your request a restriction of processing only to non-automated decision-making;","#6. Where we transfer your Personal Data":"7. Transfer of Personal Data outside the EEA","#claims handling;":"your claim requests.","#The Data Controllers is Europ Assistance S.A Irish branch., whose primary place of business is located on the 4th Floor, 4-8 Eden Quay, Dublin 1, D01N5W8, Ireland, the branch being registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. is a company regulated under the French Insurance Code whose registered head office is 1, Promenade de la Bonnette, 92230 Genevilliers, France, a societe anonyme registered in the Nanterre Commercial and Companies Registry under number 450 366 405.":"The Data Controllers are:Europ Assistance S.A. Irish branch, located on Ground Floor, Central Quay, Block B, Riverside IV, SJRQ, Dublin 2, DO2 RR77, Ireland, registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. located on 1, Promenade de la Bonnette, 92230 Gennevilliers, France, regulated under the French Insurance Code, registered in the Nanterre Commercial and Companies Registry under number 450 366 405.","#9. How long we retain your Personal Data":"10. How long we retain your Personal Data","#The provision of your Personal Data is based on your consent and it is necessary in order for us to manage your claim. If you do not provide Your Personal Data, it will not be possible for Us to provide the services under the Policy.":"Your Personal Data is essential for the management of your policy and to handle any claim request. You must be aware that in some situation, should you refuse to provide your Personal Data or you provide falsified and/or distorted data, we won’t be able to manage your policy and/or to handle any claim request.","#The purpose of this privacy notice is to explain how, and for what purposes, we use your Personal Data. Please read this privacy notice carefully.":"This privacy notice gives you all details on how and for what purposes Europ Assistance processes your Personal Data. Please read this privacy notice carefully.","#1. Which legal entity will use your Personal Data":"1. Which legal entity processes your Personal Data","#We will retain your Personal Data for as long as is necessary for the purposes set out above, or for as long as is required by law. Our retention periods are as follows:":"We will retain your Personal Data for as long as is necessary for the purposes set out above, or for as long as is required by law. Should you have any question, please contact our DPO (cf. Article 2).","#insurance underwriting and risk management;":"your insurance policy underwriting","#The request of exercise of rights is free of charge, unless the request is manifestly unfounded or excessive.":"Any request of exercise of your rights on your Personal Data is free of charge, unless the request is manifestly unfounded or excessive.","#Access you may request access to your Personal Data;":"Access to your Personal Data;","#7. Your rights in respect to your personal Data":"8. Your rights in respect to the processing of your Personal Data","#data sharing for fraud prevention purposes":"Based on legitimate interest, we can process your Personal Data for fraud detection.
We can process your personal data based on legal obligations.","#Portability you may ask the Company to transfer the Personal Data you have provided us to another organisation or / and ask to receive your Personal Data in a structured, commonly used and machine-readable format.":"Portability: you may ask us to transfer the Personal Data you have provided us to another organization or/and ask to receive your Personal Data in a structured, commonly used and machine-readable format","#policy underwriting and administration;":"your insurance policy administration, and","#The Insurer is entitled to process your Personal Data on the consent you provided.":"Based on consent and the execution of the policy, we process your Personal Data in order to manage:","#Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.":"Office of the Data Protection Commissioner Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.info@dataprotection.ie Commission Nationale de l'Informatique et des Libertés 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07 France Tel: +33 (0)1.53.73.22.22 Fax: +33 (0)1.53.73.22.00","#8. How you can lodge a complaint":"9. How you can lodge a complaint","#f. The Personal Data have been collected in relation to the offer of information society services.":"Your Personal Data has been collected in relation to the offer of information society services.","#b. You withdraw consent on which the processing is based and where there is no other legal ground for the processing;":"Your consent has been withdraw and there is no other legal ground for the processing;","#The Insurer will use your Personal Data to:":"In particular, the Insurer will process:","#b. The Company no longer needs the Personal Data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;":"Your Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed, unless it is necessary for the establishment, exercise or defense of legal claims;","#If you have any questions concerning the Processing of your Personal Data or if you want to exercise a right in respect to your Personal Data, please contact the DPO at the following contact details:":"Should you have any question regarding the Processing of your Personal Data or you would like to exercise your rights under GDPR please contact our DPO:","#Pitcairn Islands (+64)":"New Zealand (+64)","#Jersey (+44)":"Great Britain (+44)","#Christmas Island (+61)":"Australia (+61)","#Jersey":"Great Britain","#Christmas Island":"Australia","#You may cancel your policy within 14 days upon receipt of your policy documents by contacting LastMinute. You will be refunded provided:":"You may cancel your policy within 14 days upon receipt of your policy documents by contacting lastminute.com. You will be refunded provided:","#You can find your policy number in the general terms and conditions you received from CSA Travel Protection":"Please enter your confirmation/policy number","#By signing above, I attest that I will provide true and complete information to the best of my knowledge":"By signing above, I attest that I will provide true and complete information to the best of my knowledge. Warning: Any person who, intending to defraud or knowingly facilitates a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement, or conceals information for the purpose of misleading may be guilty of fraud and subject to criminal procedures and/or indemnities. The position of Europ Assistance is to investigate and prosecute all fraudulent activity identified.","#You can find your booking reference within the booking confirmation email you received from LastMinute. It is a 9 to 10-digit number.":"You can find your booking reference within the booking confirmation email you received from lastminute.com. It is a 9 to 10-digit number.","#ICERT":"Insurance Certificate","#Download your policy and other documents":"Download your policy and other documents TEST2","#Send information":"Add your bank details","#Enter street":"Address street field prompt","#You can find your booking reference in the booking confirmation email you received from LastMinute. It is a 9 to 10-digit number":"You can find your booking reference in the booking confirmation email you received.","#
Please remember that you need to provide all required documents in order to have your claim processed
":"Please remember that you need to provide all required documents one by one in order to have your claim processed
","#Here is the list of coverages for which you are eligible under your policy. You can select one or multiple coverages if applicable Note: If you purchased a Superflex product only, please click on this link to submit your claim":"Here is the list of coverages for which you are eligible under your policy. You can select one or multiple coverages if applicable.","#Click on the button to enter your payment information":"Please, click the button to add your bank details.","#Your message has been sent to the operator":"Your message has been sent to the claim department","#We're trying to make this process as simple and easy as possible. Just follow these few steps - tell us what happened and what amount you are claiming. Note: If you purchased a Superflex product only, please click on this link to submit your claim":"We're trying to make this process as simple and easy as possible. Just follow these few steps - tell us what happened and what amount you are claiming. We remind you that our emails might be delivered to your spam or junk inbox. Please check this.","#Add a document":"Add a document. Document name: max. 100 characters","#You may exercise your rights of access, rectification, opposition and request the deletion of data by sending written notice to The Compliance Officer, Europ Assistance S.A. Irish Branch, 4th floor, 4-8 Eden Quay, Dublin 1, D01 N5W8, Irland, which must be accompanied by a copy of your National Identification Document (where required by local law, custom or practice) or an equivalent official document, or by sending an e-mail to the following address:schengen@schengen.europ-assistance.com.":"You may exercise your rights of access, rectification, opposition and request the deletion of data by sending written notice to The Compliance Officer, Europ Assistance S.A. Irish Branch, Ground Floor, Central Quay, Block B, Riverside IV, SJRQ, Dublin 2, DO2 RR77, Ireland, which must be accompanied by a copy of your National Identification Document (where required by local law, custom or practice) or an equivalent official document, or by sending an e-mail to the following address:{{1}}EAGlobalDPO@europ-assistance.com{/1}}.","#Please remember that you need to provide all required documents in order to have your claim processed":"Please remember that you need to provide all required documents one by one in order to have your claim processed","#You can find your booking reference in the booking confirmation email you received from LastMinute. It is a 9 to 10-digit number.":"You can find your booking reference in the booking confirmation email you received.","#Your claim has been approved for payment. You will receive an email with detailed amounts shortly. Please fill in your payment information to receive your reimbursement":"Your claim has been approved for payment. We need the details of the bank account into which the amount of reimbursement will be paid. Please click in Choose your payment method button above in order to access a secure area where you will be able to Complete and Send the necessary details.","#The insurance and / or assistance are underwritten by Europ Assistance S.A. (trading as Europ Assistance S.A. Irish Branch), 4th floor, 4-8 Eden Quay, Dublin 1, D01 N5W8, Ireland.":"The insurance and / or assistance are underwritten by Europ Assistance S.A. (trading as Europ Assistance S.A. Irish Branch), Ground Floor, Central Quay, Block B, Riverside IV, SJRQ, Dublin 2, DO2 RR77, Ireland.","#Welcome to the eClaims Portal":"Welcome to the eClaims Portal","#PrivacyNotice.disclaimer":"La protection de vos données personnelles est importante pour nous.","#The initial flight is a one-way trip":"The initial flight is a one-way trip (Select this option also if your modification is only for one of the flights or only for a section of your reservation)","#Coverage.reasons.title.GENERIC":"Reasons related with the claim","#We're sorry to hear that you experienced an incident with your trip.
We're trying to make this process as simple and easy as possible. Just follow these few steps - tell us what happened and what amount you are claiming. Note: If you purchased a Superflex product only, please click on this link to submit your claim
":"We're sorry to hear that you experienced an incident with your trip.
{{2}}We're trying to make this process as simple and easy as possible. Just follow these few steps - tell us what happened and what amount you are claiming.","#Here is the list of coverages for which you are eligible under your policy. You can select one or multiple coverages if applicable Note: If you purchased a Superflex product only, please click on this link to submit your claim
":"{{1}}Here is the list of coverages for which you are eligible under your policy. You can select one or multiple coverages if applicable","#I expressly acknowledge and consent to the use of the password protected central inbox that ensures communication with Europ Assistance.":"I acknowledge having read the Terms of Use in Legal notices & disclosures","#Receipt from Center Parcs confirming the cancellation of the trip and the amount to be reimbursed":"Cancellation invoice, issued by Center Parcs, confirming the cancellation of the trip and the insured amount (\"montant du sinistre\")","#*Only for Dutch residents. Declaration proving the relationship between the traveller and the family member, with the signature of the policyholder":"Only for Dutch residents. Declaration proving the relationship between the traveller and the family member, with the signature of the policyholder","#*Only for Dutch residents. Completed medical claim form (min. data: patient's name, doctor /Hospital, date of hospitalisation and discharge, signed by the client).":"Only for Dutch residents. Completed medical claim form (min. data: patient's name, doctor /Hospital, date of hospitalisation and discharge, signed by the client).","#*Only for Dutch residents. Funeral card":"Only for Dutch residents. Funeral card","#Damage or Partial or Total Loss of Baggage Caused by the Carrier":"Damage or Partial or Total Loss of Luggage Caused by the Carrier","#Luggage Theft / Personal Effects":"Luggage Theft / Personal Belongings","# A complete Doctor´s note which includes the diagnosis, treatment prescribed, pre-existing conditions, any medical tests performed and/or Hospital admission with dates of admissions and dates of discharge and/or medical documentation for sick leave with diagnosis":"A complete Doctor´s note which includes the diagnosis, treatment prescribed, pre-existing conditions, any medical tests performed and/or Hospital admission with dates of admissions and dates of discharge and/or medical documentation for sick leave with diagnosis","#*I cannot find the coverage or reason applicable to my claim. What should I do?":"I cannot find the coverage or reason applicable to my claim. What should I do?","#*I have questions regarding my claim and/or policy. Who should I contact?":"I have questions regarding my claim and/or policy. Who should I contact?","#A check has been sent to the beneficiary’s address. It should be received within a maximum of 5 business days.":"A bank transfer has been authorized to your bank account. It should be received within a maximum of 5 business days","#I expressly agree that Europ Assistance, as data controller, implements a personal data processing relating to my sensitive and personal data for the specific purposes defined in the privacy notice. My consent extends also to any further processing of the personal data that may be made by one of the entities listed in the privacy notice. I am informed that I have the right to withdraw my consent at any time, without prejudice to the lawfulness of consent-based treatment prior to withdrawal.":"By clicking this check box, I hereby agree that I have read the privacy notice available here. I expressly acknowledge and agree that Europ Assistance – as data controller – processes any personal and sensitive data that it has collected from the subscription date of the policy and in the course of the contract for the purposes defined in the terms & condition of your policy and in this specific privacy notice. My consent extends also to any further processing of the personal data that may be made by one of the entities listed in the privacy notice. I certify I have been informed that I have the right to request access to and rectification or erasure of personal data or restriction of processing as well as the right to portability at any time [X] through contact details provided in the privacy notice.","#Entrez le nom de l'agent":"enter the name of the agent","#Zip":"Zip code","#Coverage.travelers.title.PROP":"Damage protection","#The data controller is Europ Assistance S.A. Irish branch (`Insurer`), whose primary place of business is located on the 4th Floor, 4-8 Eden Quay, Dublin 1, D01N5W8, Ireland, the branch being registered with the Irish Companies Registration Office under number 907089. The Insurer is a company regulated under the French Insurance Code whose registered head office is 1, Promenade de la Bonnette, 92230 Genevilliers, France, a société anonyme registered in the Nanterre Commercial and Companies Registry under number 450 366 405.":"The data controller is Europ Assistance S.A. Irish branch (`Insurer`), whose primary place of business is located on Ground Floor, Central Quay, Block B, Riverside IV, SJRQ, Dublin 2, DO2 RR77, Ireland, the branch being registered with the Irish Companies Registration Office under number 907089. The Insurer is a company regulated under the French Insurance Code whose registered head office is 1, Promenade de la Bonnette, 92230 Genevilliers, France, a société anonyme registered in the Nanterre Commercial and Companies Registry under number 450 366 405.","#I expressly acknowledge and consent to the use of the password protected central inbox that ensures communication with Europ Assistance":"I acknowledge having read the Terms of Use in Legal notices & disclosures","#When you sign here below, you expressly agree to the processing of your medical data for the purposes in the Privacy Notice. You are informed that you have the right to withdraw your consent at any time, without prejudice to the lawfulness of consent-based treatment prior to withdrawal. You may find any additional information on your rights in the Privacy Notice. Should you share the medical personal data of a data subject that is not a party to this contract, you must ensure that you have received the appropriate directives and consent to ensure the protection of such data subject personal data.":"By checking this box, you expressly agree to the processing of your personal data, including your medical data, to allow us to handle your claim. When managing your claim, we may automatically analyze the content of your claim and the supporting documents to determine whether your claim is covered by your insurance policy. We may also use your personal data to continuously improve the efficiency and rapidity of our claim management system. To know more, please read our Privacy Notice.","#The data controller is Europ Assistance S.A. Irish branch (`Insurer`), whose primary place of business is located on the 4th Floor, 4-8 Eden Quay, Dublin 1, D01N5W8, Ireland, the branch being registered with the Irish Companies Registration Office under number 907089. The Insurer is a company regulated under the French Insurance Code whose registered head office is 1, Promenade de la Bonnette, 92230 Genevilliers, France, a société anonyme registered in the Nanterre Commercial and Companies Registry under number 450 366 405.":"The data controller is Europ Assistance S.A. Irish branch (`Insurer`), whose primary place of business is located on Ground Floor, Central Quay, Block B, Riverside IV, SJRQ, Dublin 2, DO2 RR77, Ireland, the branch being registered with the Irish Companies Registration Office under number 907089. The Insurer is a company regulated under the French Insurance Code whose registered head office is 1, Promenade de la Bonnette, 92230 Genevilliers, France, a société anonyme registered in the Nanterre Commercial and Companies Registry under number 450 366 405.","#please you need to agree before continuing":"Please read and tick the consent box before continuing","#Proof of residence (whether the principal or secundary one). If the accident took place in your work premises, you should provide a document stating the absolute need for your attendance":"Proof of residence (whether the principal or secondary one). If the accident took place in your work premises, you should provide a document stating the absolute need for your attendance","#Proof of residence (whether the principal)":"Proof of residence (main)","#Supporting document providing the reason of the incident; Proof of residence (whether the principal or secundary one). If the accident took place in your work premises, you should provide a document stating the absolute need for your attendance":"Supporting document providing the reason of the incident; Proof of residence (whether the principal or secondary one). If the accident took place in your work premises, you should provide a document stating the absolute need for your attendance","#Complete medical report, which includes the diagnosis, prescribed treatment, any medical test performed and medical history or Hospital admission with date of admission and date of discharge.or sick leave with diagnosis. Only for Dutch residents. Completed medical claim form (min. data: patient's name, doctor /Hospital, date of hospitalisation and discharge, signed by the client)":"Complete medical report, which includes the diagnosis, prescribed treatment, any medical test performed and medical history or Hospital admission with date of admission and date of discharge. or sick leave with diagnosis. Only for Dutch residents. Completed medical claim form (min. data: patient's name, doctor /Hospital, date of hospitalisation and discharge, signed by the client)","#Receipt from Center Parcs confirming the cancellation of the trip and the amount to be reimbursed.":"Cancellation invoice, issued by Center Parcs, confirming the cancellation of the trip and the insured amount (\"montant du sinistre\")","#Original invoice related to the purchase of the new ticket to go back, and addicional accommodation":"Original invoice related to the purchase of the new ticket to go back, and additional accommodation","#Invoice with breakdown of unused and unercoverable accommodation costs and contracted services as well as any other invoice that justifies the expenses incurred for your return":"Invoice with breakdown of unused and unrecoverable accommodation costs and contracted services as well as any other invoice that justifies the expenses incurred for your return","#This is the same login you’ll use to check the status of your claim.":"This is the same login you’ll use to check the status of your claim. We will send you emails to help you with your request. Please check if you get spam, or junk email. If so, to avoid this we recommend that you: Mark our Email address as \" email you want to receive\" and our url-domain as \"Do not block the sender\".","#Generali Login":"Login","#By logging in, I agree that Generali Global Assistance may store,release, and share claim information including that which may be used in the identification and prevention of potential fraudulent activity to any organization, internal or external, assisting in the processing and/or payment of the claim.":"By logging in, I agree that Europ Assistance may store,release, and share claim information including that which may be used in the identification and prevention of potential fraudulent activity to any organization, internal or external, assisting in the processing and/or payment of the claim.","#Use your Generali login to start a claim or check the status of a claim.":"Use your login to start a claim or check the status of a claim.","#Generali Sign up":"Sign up","#Your Generali login has been created.":"Your login has been created.","#If you have questions about your plan or claim, a Generali team member is ready to assist you.":"If you have questions about your plan or claim, a team member is ready to assist you.","#Aceptar todos los cookies":"Accept all cookies","#Rechazar todos los cookies":"Reject all cookies","#Personalizar":"Customise","#Este sitio web utiliza cookies y le da control sobre lo que desea activar":"This website uses cookies and gives you control over what you want to activate","#A copy of the cancellation invoice. This document was sent to you by Pierre & Vacances when your holiday was cancelled.":"Una copia de la factura de cancelación. Pierre et Vacances le remitió ese documento en el momento de cancelar su estancia.","#Your claim has been approved for payment. You will receive an email with detailed explanations shortly. Please fill in the payment information to receive the reimbursement.":"We need the details of the bank account into which the amount of reimbursement will be paid. In the following message you will see a button. Please click this in order to access a secure area where you will be able to Complete and Send the necessary details.","#Complete medical report, which includes the diagnosis, prescribed treatment, any medical test performed and medical history or Hospital admission with date of admission and date of discharge.or sick leave with diagnosisry":"Complete medical report, which includes the diagnosis, prescribed treatment, any medical test performed and medical history or Hospital admission with date of admission and date of discharge.or sick leave with diagnosis","#In all cases, you have the right to obtain an explanation of the decision regarding your claim, challenge it and request a manual review of the decision by ":"In all cases, you have the right to obtain an explanation of the decision regarding your claim, challenge it and request a manual review of the decision by","#Opened Claim":"Open Claim","#Details on file type and size":"[\"tif\", \"tiff\", \"png\", \"jpg\", \"jpeg\", \"gif\", \"bmp\", \"pdf\", \"doc\", \"docx\", \"xls\", \"xlsx\", \"ppt\", \"pptx\",] Size up to 5mb for documents, 25mb for images.","#It is possible that the coverage or reason is not included in your policy. Please refer to your policy's general terms & conditions or contact: