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As a leader, you should be the single greatest source of energy for your team. When an entire organization comprises energy givers dedicated to collaboration, the momentum of everyone moving in the same direction is unstoppable. Ultimately, greatness is a choice you must make every day if you want to live—and inspire others to live—an extraordinary life.":1,"#A study from the Chartered Management Institute found that 82 percent of managers didn’t have an intentional path to the role. These accidental managers are more likely to experience burnout and to be stressors for their teams because of their lack of leadership training. To build a leadership pipeline, you should begin by identifying leadership qualities in your high performers. Employees displaying high levels of innovation, accountability, ownership, and positivity should be considered for your pipeline.":1,"#Phenomena like The Great Resignation and Quiet Quitting are causing leaders to lose confidence in the newest generation of workers. However, younger employees are among the first to see the consequences of <em ljsid-1=\"\">workaholism</em>, or the belief that an uneven work-life balance is a necessary cost of success. When loyalty isn’t rewarded and employees are expected to sacrifice health for organizational success, the widespread disillusionment shouldn’t be surprising.":1,"#Leadership is a practice of continuous improvement, obsessive reflection, and constant motion. You should take time to celebrate wins and model success, but don’t lose sight of risk-taking and the collective effort necessary to achieve greatness. Take time every day to read, listen to, and watch content related to your area of expertise and the fields you want to break into.":1,"#Logistical issues are hardly the greatest concern, as greedy corporate practices are spiraling out of control. Executives are harming their customer and employee experiences through mass layoffs, shareholder prioritization, and inflated C-suite salaries that don’t correlate to long-term growth. When success is strictly measured by profit, companies often sacrifice culture-driven growth for short-term numerical gains.":1,"#<em ljsid-0=\"\">You must be a great listener</em>. Be patient, attentive, and responsive when listening to others.":1,"#Building and Developing Great Leaders":1,"#When someone applies to your organization, they should have a clear idea about how their values mesh with your stated values. Your job postings should communicate organizational vision and potential career opportunities so that applicants get a complete perspective before they apply. During interviews, get applicants talking about passions, encourage rabbit-hole dives, and slip real questions in between casual conversation. If your organization offers them, group interviews, trial workdays, and video résumés allow you to see an applicant’s personality beyond their formal persona.":1,"#Welcome to the Employee Experience Revolution":1,"#©2024 by John R. DiJulius III and David D. Murray":1,"#<em ljsid-0=\"\">You must be authentic</em>. Others can tell when you aren’t being yourself.":1,"#Communication issues are a major source of frustration for both internal and external collaborators. Creating and updating a standardized communication framework reduces confusion between teams and increases the quality of messages. Leaders should model the communication style they want to see reflected across their organization and encourage team members to have open dialogue regardless of managerial hierarchy.":1,"#The employee experience you cultivate should be so positive that your employees consider joining your organization as one of the best decisions they’ve ever made. While ambitious, this goal is achievable by leaders willing to invest in the talent, health, and happiness of the organization. Retaining employees begins with constant recognition of their contributions. We’re more engaged with our work when we know the positive impact it has, so regularly celebrate small wins and spread inspiration through your positivity.":1,"#Establish a culture of constructive feedback by meeting with new hires after 15 days to ask how onboarding is going and how it can be improved. Creating short-term goals also helps them obtain early wins and build confidence in their role.":1,"#Logistical issues are hardly the greatest concern, as greedy corporate practices are spiraling out of control. Executives are harming their customer and employee experiences through mass layoffs, shareholder prioritization, and...":1,"#by John R. Dijulius, David D. Murray":1,"#<em ljsid-0=\"\">You must have incredible empathy</em>. You can’t lead someone if you don’t understand them.":1,"#We feel better physically and mentally when we help each other. In a culture where acts of kindness are common and employee initiatives are supported, people are healthier and more willing to dedicate energy to a common goal. Connecting customer experience, employee experience, and leadership together with the singular goal of improving lives is the key to unlocking complete organizational engagement.":1,"#Make time for continuous improvement, embracing challenges with confidence, and cultivating positive energy among your team.":1,"#<strong ljsid-0=\"\"><a ljsid-0-0=\"\">John R. DiJulius III</a></strong> is known as the authority on helping organizations build a world-class customer and employee experience. He’s the best-selling author of six books. DiJulius is the founder and chief revolution officer of The DiJulius Group, which worked with companies such as The Ritz-Carlton, Lexus, Starbucks, KeyBank, and many more, helping them make the experience they deliver their single biggest competitive advantage.":1,"#The goal of your onboarding experience is to channel your new employee’s enthusiasm into excitement about organizational vision, core values, and the team. An Indeed survey found that 39 percent of workers who left a job within the first 90 days of employment would have stayed longer if the onboarding was better. Any onboarding activities that don’t involve value alignment, team integration, and mentorship should be resolved as quickly as possible so new team members can hit the ground running.":1,"#For an applicant, getting a job offer is an exhilarating experience that generates hope and excitement for their future. Unfortunately, many companies stifle this excitement with lengthy onboarding experiences that focus more on policy explanation than mentorship and development. Make the transition as easy as possible for new employees by getting their workstation functioning, sending welcome emails, and personalizing the onboarding before their first day.":1,"#Some of the most selfless, hardworking people are found in volunteer roles that offer shared purpose. As an organization, offering a competitive paycheck and a genuine purpose to your employees is the best way to encourage engagement and connectivity. For example, Medtronic, a medical devices company, hosts an annual event for patients to meet the factory workers that built their life-saving equipment.":1,"#Crises often define our perspective on leaders, so don’t let a crisis go to waste. Be the positive light that guides your organization through obstacles and embrace challenges with confidence that your team believes in you. Especially during tumultuous times, the frequency and quality of your communication are crucial to establishing a sense of certainty in your organization.":1,"#The best leaders are storytellers that define their organizations’ goals and paths to success. Communicating your story with a strong purpose, emotional connection, structure, and sense of authenticity is vital for it to fully resonate. Your ability to build rapport through your story is determined by these essential leadership truths:":1,"#It’s crucial to outline how each department’s work supports others and contributes to a greater vision. Include behind-the-scenes service providers like facilities staff in your collaboration efforts so their efforts can be properly appreciated. Often, simple changes to one team can provide a massive assist to another, so understanding the interconnected needs of teams is essential to creating alignment.":1,"#Within organizations, 75 percent of employees report that their biggest stressor is their immediate supervisor. It’s the responsibility of leaders to give employees the respect, trust, and community they want to build into their culture. From a profit perspective, the top 25 percent of organizations in employee engagement have up to 4 percent higher profit margins than those in the bottom 25 percent, which can be the difference between company success and failure.":1,"#Strive to foster a shared purpose so that your employees feel fulfilled through their work.":1,"#An excellent leader invests in people, not roles. Learn about the specific goals and aspirations of your team and help them achieve them, even if they’re not directly related to their position. Additionally, you should prioritize mental wellness within your culture, as mental health benefits have an average 400 percent return on investment.":1,"#A Customer Experience Recession":1,"#<strong ljsid-0=\"\"><a ljsid-0-0=\"\">David D. Murray</a></strong> is the DiJulius Group’s vice president of consulting. He’s a master at helping companies create real change that sticks. Murray excels at communication and easily bridges the gap between corporate leaders and front-line team members. His passion for building ideal environments leads teams toward attaining award-winning customer satisfaction, best-place-to-work achievements, and record-breaking profits.":1,"#Leaving a Leadership Legacy":1,"#Tearing Down Silos by Building Collaboration Across Departments":1,"#Organizations often hire reactively in response to turnover, growth, or changing market conditions. These shifting hiring standards lead to poor culture fits and underperformers damaging your employee experience. Proactivity, resource investment, and branding are critical components to be prioritized in your recruitment experience system.":1,"#As an effective leader today, you need to demonstrate a genuine care and understanding of your employees, customers, and organization.":1,"#Clicking this link will redirect to relevant products for the Authors David D. Murray.":1,"#Frustrating customer service experiences are often due to poor transitions between teams and disjointed communication. The first step to building a collaborative environment is to actively break down silos and encourage empathy across teams. Team members are more compassionate and patient when they fully understand each other’s roles, responsibilities, and objectives. Between teams, define clear responsibilities to ensure full process coverage and information congruity.":1,"#Creating An Employee Experience That Retains Them":1,"#Many leaders complain about unmotivated young workers yet fail to understand what motivates new generations. A recent study revealed that 84 percent of millennials value their positive impact in the world more than professional recognition. Increasing engagement is no longer about promotions and praise; it’s about cultivating purpose.":1,"#Clicking this link will redirect to relevant products for the Authors John R. Dijulius.":1,"#Creating a Recruitment Experience":1,"#Enhance collaboration across departments by breaking down silos, improving communications, and encouraging empathy across teams.":1,"#Proactively retain employees through excellent training, professional development, and feedback systems.":1,"#The lack of meaning along with widespread burnout in many organizations is holding back financial growth and employee well-being. As customer and employee experience plummets across industries, a new opportunity arises for purpose-driven leaders. In <strong ljsid-1=\"\">The Employee Experience Revolution</strong>, John R. DiJulius III and David D. Murray review the current state of employee well-being and outline the actions leaders can take to create a world-class culture that inspires and fulfills. By leading with transparency, communicating with clarity, and developing others with compassion, you can accelerate into the future with human-centric leadership.":1,"#Increase Morale, Retain Your Workforce, and Drive Business Growth":1,"#<em ljsid-0=\"\">You must love people</em>. Genuine care is a prerequisite for leadership.":1,"#Creating an Employee Onboarding Experience":1,"#<em ljsid-0=\"\">You must be obsessively curious</em>. Your thirst for knowledge should be insatiable.":1,"#If you train your leaders to be great humans, they’ll also be great bosses. The most significant indicator of retention in an organization is a person’s relationship with their immediate manager, so ensure that your leaders have high levels of compassion and empathy. When employees know that they can take risks and fail without worrying about job safety, they’re significantly more creative and engaged.":1,"#The best way to learn about your employees is to hold regular stay interviews, which are intended to address motivations, aspirations, and concerns with high-performing individuals. Healthy cultures are sustained when employees feel comfortable expressing issues and are confident that their leaders will address them. By actively developing the personal and professional ambitions of your team, you become part of their vision of a fulfilling life.":1,"#As a leader, it’s your responsibility to your employees and your bottom line to create the best workplace environment possible. When people feel genuinely cared for, they’re more creative, work harder, and collaborate better with teammates. Transforming your organization begins with shifting away from a demanding leadership style toward a culture of shared purpose and real meaning.":1,"#However, the widespread neglect of customer experience creates a significant opportunity for companies willing to invest in their customers. In fact, the organizations with the highest ASCI scores continue to prove the value of excellent customer service with annualized returns of 20.16 percent. By showing your employees, customers, and community that you genuinely care about their happiness, you can dominate your industry as a leader of the experience revolution.":1,"#Economic recessions are famously difficult to predict, but the current customer experience recession we’re in is being felt by everybody. In 2022, the American Customer Satisfaction Index (ASCI) reported its lowest score in decades, which reflects the poor employee treatment being felt by customers. Today, the headaches caused by labor shortages, rising production costs, and supply chain issues are passed onto customers who now pay more for less.":1,"#Skills can be taught, so prioritize character and chemistry when choosing between applicants. Those with positive and collaborative mindsets are more likely to improve your culture and elevate existing employees. Additionally, make diversity a core value in your recruitment experience. Benefits like excellent healthcare and childcare help attract older workers and women, but your commitment to diversity should be built into your culture.":1,"#Hire people that enhance your culture and raise the impact of others’ contributions.":1,"#ISBN: 979-8-88645-192-4":1,"#Start Now":1,"#ISBN: 979-8-2170-5904-1":1,"#Pearlman’s third technique is to focus on others. He explains that a fundamental part of being a mentalist is knowing that a scenario is never about you. Instead, it’s always about the other person. When you remember to make moments about the other person, you have the power to make them look and feel good and drive them to want to tell you more.":1,"#You can further stack the deck in your favor by working on your own mind. Before a performance, conversation, or key meeting, try entering your <em ljsid-1=\"\">flow state</em>. Reflect on past successes and lessons learned from failures. Then, remind yourself that you have the expertise you need to succeed. When you trust your mind’s power, you can allow it to work on autopilot and expend your mental energy wisely, reading the people around you.":1,"#Charm can help you break the ice, build alignment, persuade others to your side, or convince people to root for you. You can achieve this in seconds by conveying trustworthiness, competence, and likability. Pathways to doing so include dispelling preconceived notions, practicing humor, showing vulnerability, and being sincere. Specific practices involve listening actively, recalling something the speaker told you in the past, following up with sincere questions, giving truthful compliments, extending grace, offering opportunities to laugh together, and keeping brags to a minimum.":1,"#Another helpful practice is writing what you want to remember. Put pen to paper immediately following a conversation to help you integrate the information through physical effort.":1,"#Build a Better Memory":1,"#Storytelling can also be a powerful tool to win over an audience. Recall and connection both improve when information is shared through a story versus a report or presentation. Stories add texture and emotion that can hold your audience rapt and give you the floor to inform and convince them. Pairing charm with storytelling will up your odds of drawing in people, even those who are disengaged and seemingly disinterested.":1,"#Reading minds may not be possible today, but you can come close by learning to read people. In <strong ljsid-1=\"\">Read Your Mind</strong>, celebrity mentalist Oz Pearlman describes the techniques he uses in performances and explains how you can adopt them to read other people. Through methodologies he’s pulled from psychology, observation, memory strategies, and communication techniques, Pearlman asserts that you can hone your predictive powers, better trust your instincts, and lead people toward the change you want to see.":1,"#Pearlman asserts that, as a mentalist, he doesn’t actually read minds. He reads people, and sometimes those people are angry, upset, difficult, tired, or disengaged. In the moments when he wants to connect with or influence them, he relies on charm to make an impact.":1,"#Remembering—and helping others remember—is an essential tool for influence. Practicing techniques to keep your memory in shape can benefit you immensely.":1,"#Pearlman encourages you to look at what you can do today. Be precise about what you want to accomplish and find specific ways you can start working toward it. He suggests that you define clear goals, make efforts toward them a habit, hold yourself accountable for growth, and stay in motion until you achieve what you set out to accomplish.":1,"#Draw People In":1,"#You might assume that part of Pearlman’s success is having an iron-clad memory, but he confirms this isn’t the case. Instead, he works through a set of exercises to train his memory and turn information into an anchor in his brain to help him recall and recount on cue.":1,"#A more advanced practice, and one that’s especially helpful with remembering names, is <em ljsid-1=\"\">listen</em><em ljsid-2=\"\">, repeat</em><em ljsid-3=\"\">, reply</em>. When you hear a name you want to remember, listen to it with a fully focused mind. Repeat it back to them. Then, you’ll do more with it by asking how it’s spelled, ensuring you’re pronouncing it correctly, using the name again in connection with a compliment, or making a personal connection with it.":1,"#In <strong ljsid-1=\"\">Read Your Mind</strong>, Pearlman may not offer strategies to help you read minds, but he does the next best thing by teaching you how to read people. His simple-to-execute practices can work in a range of scenarios with minimal prep work. His book is a great read for anyone who wants to improve their ability to negotiate, persuade, lead, or connect with people in life or at work.":1,"#Make Them Shine":1,"#At times, you may need to de-escalate the atmosphere first, especially in times of tension. Pearlman suggests disarming with kindness and empathy, providing validation, speaking quietly, and showing your curiosity to win over your conversation partner.":1,"#There’s power to planning. When you visualize what both success and failure will look like, you can prepare for every eventuality. You’ll ready yourself for good outcomes while also anticipating what might go wrong. With paths to potential failures clear, you can develop fallback plans...":1,"#Believe (and Plan)":1,"#Clicking this link will redirect to relevant products for the Author Oz Pearlman.":1,"#He recommends several practices to help you boost your memory. Some are simple. Pearlman suggests practicing meditation, which helps you reduce ruminative thinking and improve your cognition, and working through challenging crossword puzzles, which connects your short-term working memory with your long-term permanent memory.":1,"#Beyond forging a primary plan and a range of contingencies, there are three techniques you can practice to become better at reading people: improving your memory, drawing people in, and making them shine.":1,"#by Oz Pearlman":1,"#Mentalists’ techniques can help you move smartly through a wide range of scenarios, from closing a tough deal to convincing a jury that your client is innocent. The good news is that anyone can be a mentalist. What’s required is confidence, a belief in yourself, a willingness to understand others, and a solid plan.":1,"#Don’t wait to build the skills of a mentalist or to seek out opportunities to use them. You may never feel fully prepared for every outcome or that you’ve fully mastered the practices, but it’s crucial to start putting what you’re learning to use and develop as you go.":1,"#Another tactic is to remember what’s important to the person you’re speaking with. Make notes after every conversation and bring up a topic you discussed the next time you connect. This is a small touch that tends to have a big impact on others, and it can put you in a great light.":1,"#Is mind reading possible? It’s a skill many people wish for. Imagine knowing the right time to ask for a raise, what to say to persuade a tough buyer, how to flip a power dynamic, or what you should do—or stop doing—to avoid an argument.":1,"#Pearlman also suggests keeping empathy at the heart of every conversation. Listen with curiosity and put yourself in your conversation partner’s shoes to help them feel seen and special.":1,"#©2025 by Oz Pearlman":1,"#Proven Habits for Success from the World’s Greatest Mentalist":1,"#If you want to make a person look good so they open up to you, start by eliminating the power imbalance. Humanize the person you’re connecting with to improve connection and cohesion. In doing so, you can create moments your conversation partner may not normally experience.":1,"#When he wants someone else to form the memory, Pearlman uses the practice of anchoring information. To make an idea “sticky,” he reveals the most important piece of information in the most entertaining part of his presentation. The point is embraced because it’s a moment of delight and doesn’t feel like a pitch or lecture.":1,"#Pearlman uses a variety of practices to build these plans. He creates easy-to-choose outcomes that make others feel good and want to be drawn to, finds ways to control the variables, and continuously monitors others’ expressions and body language so he gets an early read on when to change course. He also manages his own pressure and anxiety so he doesn’t negatively influence his desired outcome.":1,"#There’s power to planning. When you visualize what both success and failure will look like, you can prepare for every eventuality. You’ll ready yourself for good outcomes while also anticipating what might go wrong. With paths to potential failures clear, you can develop fallback plans that will offer other routes to success.":1,"#For over a year, I’ve been conducting a study on leadership. As part of the study I asked respondents how people can develop their leadership abilities. I’ll be sharing with you the insights of four respondents in this article.":1,"#These four interviewees provided insight into how a leader can transition from managing individuals to leading teams. First and foremost is to see your colleagues as individuals who have non-work interests, friends, families and their own personal goals. In working to establish this relationship, listen more often than you speak. It helps you to get to know them better, shows interest in them and provides opportunities for you to learn from your team members. Building on the trust, you have to encourage those around to become more curious about how their organisation and sector function. A key part of being trustworthy in the workplace is being competent and knowledgeable. Those attributes come with time but they also come because of an intention to learn and apply. Lastly though equally important, trust comes from making decisions that benefit the project or undertaking as a whole, not just one particular person or clique involved.":1,"#Trust is not just about open communication it’s also about competence. In building your leadership abilities also include deepening your knowledge of your business and the sector. Your colleagues will trust you more when they understand that you have sound judgement and a firm understanding of the context in which decisions are made.":1,"#Ron Wiens, speaker, author and advisor on cultural change, noted that “Every leader wants people to get together and solve problems / create solutions. This requires a frank exchange of ideas which in turn requires the team to trust each other. Trust comes from people knowing and respecting each other as human beings. The sticking point is ‘you have to trust and like the people you work with to have high performance.’ The leader’s role is to build an environment rampant with trust.”":1,"#From Managing Individuals To Leading Teams":1,"#Building trust takes intentional effort over a long period of time. To do so you have to look beyond the employee to see the person. How openly and regularly do you communicate with them? Do they feel comfortable approaching you to discuss a problem or to ask for support? If not, why not? Leadership is a relationship and you are contributing or withholding something in that relationship that is hindering the other person’s willingness to approach you.":1,"#by Renée Gendron":1,"#Another way of building trust is to demonstrate to your team that the goal is paramount. You need to show your team that decisions are made to reach that goal and not for any person’s particular advantage. When the team understands that there is integrity in the decision-making process, even if some decisions are painful, there will be respect and trust.":1,"#Christina, a business coach, said that “leaders and aspiring leaders need to listen. A true leader spends about 80% of their time listening. Combined with listening the leader needs to help others feel good about themselves, recognise their strengths and their contributions. When people have self-esteem, they’ll want to contribute more.”":1,"#Clicking this link will redirect to relevant products for the Author Renée Gendron.":1,"#build-trust-then-lead":1,"#If one of the first steps to being a leader is to listen, how can people develop their listening skills? Although it seems obvious it must be said – stop talking. Force yourself to be the one who asks for solutions instead of proposing them. If you’re always the first to talk and the first to offer a strategy, few if any of your team will have the confidence to offer a second or third way forward.":1,"#Effective leadership is crucial to the success of undertakings and organisations. Developing leaders and leadership capabilities is often difficult. So what do teams and organisations need to do in order to attract and develop their current and future leaders? Four leaders responded with two words: Build trust.":1,"#Build Trust, Then Lead":1,"#Richard Rittenberg, President of Whitehaven Associates, commented that “Leadership involves combining seeing the big picture and its constituent parts with making the right decision, not the popular decision.”":1,"#Celia Soonets, owner of a marketing research firm in the Caribbean, founder of a Latin entrepreneurs women network in Ottawa-Gatineau, and jewelry designer, observed “When a company is run by owners, clients tend to trust the owners and not the staff. As a leader you have to encourage the staff to take ownership but they need to be willing to work for it. Lazy people don’t make good leaders. Those who want to have the trust of the clients need to want to learn and apply technical skills, leadership and communicate skills, and context knowledge. You have to want to know more than just your job but also how does the business actually work.”":1,"#Executives who build and run excellent supply chains share...":1,"#Effective supply chain management drives economic profit, which in turn drives shareholder value. Improved supply chain controls free cash reserves by leveraging inventory and working capital.":1,"#Paul Dittmann<span ljsid-1=\"\">, </span>":1,"#Fundraising can be time-consuming, frustrating, and exhausting. Alisa Cohn presents a framework that can help you gain momentum, traction—and investors.":1,"#Reuben E. Slone<span ljsid-1=\"\">, </span>":1,"#the-new-supply-chain-agenda":1,"#Fundraising for Your Business Venture":1,"#Supply chain management involves the integration of supply and demand management within and among companies. The supply chain encompasses planning and managing sourcing, procurement, conversion, and logistics management, including working with channel partners.":1,"#Improving and maintaining shareholder value keeps companies healthy. The supply chain drives economic profit, which in turn drives shareholder value. This is the message of <strong ljsid-1=\"\">The New Supply Chain Agenda</strong>, in which three experts provide a five-point strategy for achieving supply chain excellence. Reuben E. Slone, J. Paul Dittmann, and John T. Mentzer draw on their collective industry and academic expertise, as well as an extensive database built on in-depth supply chain audits and forum contributions, to explain the five levers for controlling the performance of critical steps within the process.":1,"#Companies need a proper balance between operational imperatives (e.g., transportation, order management, facilities, inventory, and cash flow) and long-term strategic objectives. Many companies cite short-term thinking as the greatest barrier to supply chain excellence.":1,"#by Paul Dittmann, Reuben E. Slone, John T. Mentzer":1,"#by Steve Forbes":1,"#In a world increasingly defined by the fleeting and the disposable, true permanence has become one of the rarest forms of luxury. Products are designed to be replaced, institutions lose sight of their founding purpose and too many businesses sacrifice long-term value for short-term applause. Against this backdrop, high in the Rockies, stands a remarkable rebuke to modern impermanence: The Broadmoor, a 107-year-old American institution that demonstrates what enduring excellence looks like when stewardship triumphs over fashion.":1,"#From the moment one arrives, The Broadmoor conveys a seriousness of purpose. The architecture is elegant but disciplined, the grounds expansive yet orderly. A...":1,"#Alibaba and the Future of Business":1,"#Every decision you make has the power to shape your life. The work you choose, education you attain, relationships you build, and goals you achieve result from a single, impactful choice or sets of decisions made over time. In studying the decisions of his life, American politician Trey Gowdy came to an important realization. He believes a well-lived life is built when people excel at decision making. In his book Start, Stay, or Leave, the best-selling author of Doesn’t Hurt to Ask offers a framework to analyze the decisions you must make. He believes you must start with a clear vision of your destination and revisit it often. In doing so, you can evaluate whether you should start down a path with speed and confidence, make adjustments while staying on the road you chose, or find an exit offering a better path altogether. Through personal anecdotes on his life and career, Gowdy demonstrates how deciding to start, stay, or leave can help you reach your desired destination.":1,"#The article presents a case study on business friendship and its possible effect on employee ratings. It mentions a hypothetical case where one member of a team didn't meet his deadlines on the development of a new product, the use of a peer-to-peer employee rating system, and how the other team members should approach assigning a rating.":1,"#In today’s complex and rapidly changing world, it can be difficult to stay positive. Jo Owen provides a simple exercise to help you move from pessimism to optimism.":1,"#Alibaba is not a retailer in the traditional sense. It doesn’t source or keep stock, and logistics services are carried out by third-party providers. Instead, Alibaba is what you get if you take all the functions associated with retail and coordinate them online into a sprawling, data-driven network of sellers, marketers, service providers, logistics companies, and manufacturers. Indeed, Alibaba does what Amazon, eBay, PayPal, Google, FedEx, all of the wholesalers, and a good portion of manufacturers in the U.S. do, with a healthy helping of financial services for garnish. Alibaba achieves this by leveraging the new technologies of network coordination and data intelligence. It harnesses the efforts of thousands of Chinese businesses to create an ecosystem that is faster, smarter, and more efficient than traditional business infrastructures. This is an emerging business model that Ming Zeng, the chair of Alibaba’s Academic Council, calls smart business. Players in the ecosystem share data and apply machine-learning technology to identify and better fulfill consumer needs. This article provides a framework for transforming a company into a smart business.":1,"#Anthony J. Mayo, Joshua D. Margolis, Amy Gallo":1,"#How to Change an Old Habit Into a New Habit":1,"#FeedForward: Providing Ideas for the Future":1,"#How to Stay Positive: The Recovering Pessimist's Guide":1,"#CASE STUDY: Give Your Colleague the Rating He Deserves—or the One He Wants?":1,"#An interview with researcher Michael T. French is presented. He discusses his work, coauthored with researchers Karoline Mortensen and Andrew Timming, that found that people with tattoos in the U.S. were just as likely to be employed as others. The social acceptability of tattoos is noted in relation to the views of hiring managers. The impacts of offensive tattoos are mentioned.":1,"#A Tattoo Won't Hurt Your Job Prospects":1,"#In The Alter Ego Effect, Todd Herman reveals how athletes, entrepreneurs, and everyday people can use alter egos to transform their lives, take on challenges, and pursue their goals with purpose and conviction. He shares a proven playbook to help thousands of people build heroic secret identities that help them unlock their true potential. His approach is designed to help anyone who faces hardships, resistance, or challenges to identify the traits and characteristics he or she needs to succeed and become the hero who has the power to unleash them.":1,"#Many people have old habits that they'd like to trade for new ones. Max McKeown presents 2 deciding factors that will successfully transform your negative habit into a positive one.":1,"#Most people would love to get better at one behavior. Marshall Goldsmith explains the essence of his coaching process: FeedForward, which allows participants to both learn and help others.":1,"#<var hour=\"\"></var>:<var minutes=\"\"></var> minutes":1,"#You are signed in as <var signed_in_as=\"\"></var>":1,"#Shifts in consumer demands and expectations, driven by emerging interactive technologies, are reshaping how brands position themselves. While these developments offer companies exciting growth opportunities, they also bear risks. In The Future-Ready Brand, Mitch Duckler guides you through possibilities and pitfalls of these rapidly unfolding changes. He balances big-picture perspectives with fine-grained insights, all with an eye to the technologies and consumer trends driving the future of branding and content marketing. It’s a book for leaders and marketers who want to increase their competitive advantage by future-proofing their brands.":1,"#A good CIO can make or break a company. However, this is a relatively new role that’s not largely understood. In The Accidental CIO, Scott Millett shares valuable insights from his more than 20 years of IT experience that can help you transition into an IT leadership role. By following Millett’s playbook, you can create and execute an effective IT strategy, design an operating model to deliver results, and create an IT organization that’s focused on generating enterprise value.":1,"#The Future-Ready Brand":1,"#In The Power Pause, Neha Ruch describes the challenges new stay-at-home parents face and the immense opportunities available to them to build a meaningful and enriching life. While the book is geared toward working women making the shift to home life, the lessons can easily be applied to men who are considering a full-time family focus. This book is a must-read for any working professional who’s constructing a plan for parenthood and what life will look like before, during, and after their professional power pause.":1,"#The Power Pause":1,"#The Accidental CIO":1,"#Bedtime Stories for Managers":1,"#Financial Statements":1,"#The modern obsession with big data can cause organizations to forget their true purpose; instead, they must look beyond scoring short-term profits and seek to serve society as a whole. In Bedtime Stories for Managers, Henry Mintzberg uses stories and metaphors to emphasize the human dimensions of management. He explains that managers must serve, not dictate, and they must do it with heart and soul.":1,"#When it comes to understanding a company’s accounting books, most nonfinancial managers are illiterate. In Financial Statements, Thomas R. Ittelson aims to solve this problem by providing a step-by-step guide to basic accounting. Throughout the book, he explains fundamental terms, tools, practices, and formulas. In addition, he shows how to create and decipher the three types of financial statements necessary to track your company’s performance.":1,"#Bad habits are difficult to break because they are formed and reinforced via the Habit Loop. Travis Bradberry provides concrete steps you can take to break the Habit Loop.":1,"#How to Break a Bad Habit for Good":1,"#In an increasingly polarized and digital world, leading with humanity has never been more important. In Essential, Christie Smith, PhD, and Kelly Monahan, PhD, outline an effective leadership style focused on relationship building, transparency, and human empathy. Advancements in artificial intelligence (AI) are causing organizations to invest heavily in technology, but they fail to invest in the people that determine their success. By shifting to a leadership style that encourages collaboration, welcomes diverse perspectives, and prioritizes well-being, you can create an innovative, productive, and empathic culture in your organization.":1,"#Start, Stay, or Leave":1,"#Certificates (7)":1,"#Notes (13)":1,"#Many leaders agree that success and failure originate in the mind, yet most admit that they do not spend any time intentionally training their minds to function more effectively. In The Mindfulness Edge, Matt Tenney and Tim Gard teach leaders the “ultimate success habit”—mindfulness training. Through mindfulness training, leaders can rewire their brains to achieve leadership and personal excellence. Each person has the power to train his or her brain for greater success and happiness.":1,"#Here are a few ideas for practices that will help you raise your Self-Love KPIs: Mindfulness Meditation A Harvard study by Matthew A. Killingsworth and Daniel T. Gilbert reveals that the mind wanders 47% of the time. Here are a few simple practices to try out: * Take a Zen Break - A Zen Break is a short, guided Mindfulness Meditation designed to rejuvenatey our focus and energy.":1,"#Sharpen Your Saw With Self-Love and Self-Care: A Few Ideas for Practices that Will Help You Raise Your Self-Love KPIs.":1,"#Customer Experience<span ljsid-1=\"\">, </span>":1,"#Henna Pryor explores why speaking with honesty, clarity, and respect will define the next era of leadership. Learn how courageous communication helps teams build trust and move forward together.":1,"#People Problems":1,"#The article focuses on insights from six business leaders regarding the challenges and lessons learned from difficult hiring and firing decisions. Key themes include the importance of timely action when recognizing the right or wrong fit, prioritizing team culture and flexibility over expertise in early-stage companies, and distinguishing loyalty from what benefits the organization and individuals. Leaders also emphasize the need to assess personnel decisions from a broad perspective, considering organizational goals, team dynamics, and individual contributions. These reflections highlight the complexity and significance of managing human resources in business growth.":1,"#How to Practice Courageous Communication":1,"#The best results happen when people work together with purpose. In this learning path, you'll discover how to strengthen collaboration across teams, break down barriers, and build the connections that lead to better decisions and stronger results.":1,"#Working Better Together":1,"#In the relentless, volatile world of sales, the key to maximizing your performance is mastering your mindset. In Sales Psyche, Chris Hatfield explains how to take care of your mind so you can thrive. With insights drawn from consulting for top-tier multinational companies, he offers tested tools and strategies for handling your emotions and overcoming limiting beliefs in high-pressure situations. The book is a guide for sellers who want to unlock their potential and improve their performance as well as for anyone who wants to strengthen their mindset so they can lead with confidence and poise.":1,"#Sales Psyche":1,"#Robyn O’Brien":1,"#Seeding Innovation":1,"#In a world of continuous change, consumers want more than value; they demand transparency, purpose, and sustainability. Brand identity is built as much on a company’s vision and mission statement as the appeal of new products and services. In Seeding Innovation, Robyn O’Brien explains how to create a business plan that integrates awareness, equity, and purpose with bottom-line profitability. She offers a roadmap for executives, entrepreneurs, and managers who want to foster a resilient organizational culture while navigating change.":1,"#The Innovative Seller":1,"#The greatest successes in business come not from maintaining the status quo, but from disrupting, iterating on, and innovating out of it. In The Innovative Seller, sales consultant Jake Dunlap advocates changing from a business-to-business approach to a business-to-customer focus, utilizing his four pillars of modern innovative business.":1,"#Key Concepts":1,"#Businesses and organizations of all kinds need new types of leaders and more women at the helm. Unfortunately, many women and men suffer from imposter syndrome, doubting their skills, talents, and competencies and instead feeling like frauds. In Love Your Imposter, Rita Clifton offers recommendations for aspiring leaders on how to work with their imposters to embrace their authentic selves, achieve success, and make their own unique differences in the world.":1,"#Love Your Imposter":1,"#Have you ever experienced self-doubt or a fear that you don’t have what it takes to succeed? Alisa Cohn shares strategies you can use to overcome your own imposter syndrome.":1,"#How to Overcome Imposter Syndrome":1,"#Getting Things Done":1,"#Boost your productivity by working smarter, eliminating procrastination, and valuing and prioritizing your time.":1,"#Overcoming Self-Doubt":1,"#Everyone experiences self-doubt at some point or another. Learn how to hone your confidence to overcome your fears, minimize your limiting beliefs, and conquer imposter syndrome in all aspects of your life.":1,"#The article focuses on how the founder and CEO of Fetch, a rewards app company with 13 million monthly users and $700 million in gross revenue, temporarily shut down operations for nearly a week to encourage all 900 employees to experiment with artificial intelligence (AI) tools. This initiative, called AI Week, involved canceling meetings and client interactions to allow uninterrupted time for innovation, resulting in the creation of multiple AI-driven solutions, including a customer shopping agent and an internal data tool that accelerates market insights. The company experienced a significant productivity boost, with revenue per employee increasing by about 30%, and has since institutionalized regular AI experimentation sessions to sustain innovation.":1,"#How I Got My 900 Employees to Love AI":1,"#Don't Be the Boss—Be the Leader":1,"#Being the boss and being a leader are not the same thing. Thom Mayer challenges conventional ideas about authority, explaining why great leaders focus on elevating others, building trust, and helping every member of the team feel valued especially in times of crisis.":1,"#AI can generate answers in seconds—but thinking critically about those answers still requires you. In this learning path, you’ll learn how to question assumptions, evaluate information from multiple perspectives, avoid jumping to conclusions, and think with greater focus and flexibility so you can make better decisions in the age of AI.":1,"#Thinking Critically in the Age of AI":1,"#Performance conversations are opportunities to reflect, grow, and shape what's next in your career. In this learning path, you'll build the confidence to prepare thoughtfully, communicate effectively, and turn every conversation into an opportunity for growth.":1,"#Preparing for Your Next Performance Conversation":1,"#Changemakers Wanted":1,"#It’s time to rise up and move beyond symbolism and rhetoric. In Changemakers Wanted, CEO Danaya Wilson offers a step-by-step pathway designed to ignite a global movement, empowering women across all organizational levels. By addressing the unique challenges women face, readers will discover actionable strategies to ramp up 21st-century feminism, challenge the status quo, and redefine a fresh and inclusive way of operating to ensure that everyone can thrive.":1,"#The State Of Agentic Customer Experience In 2026":1,"#The article focuses on a study by Parloa examining customer experience (CX) practices among Global 2000 companies, revealing significant shortcomings in their use of AI-driven support. Key findings include that 43.3% of enterprise websites lack clear support access, chatbots mostly rely on limited rule-based flows with only 8.9% of chats meeting customer goals, and 99% of voice systems use outdated automation with long wait times. Additionally, only 1% of these companies are prepared for emerging personal AI agent interactions, indicating a misalignment with future customer expectations. The study emphasizes that improving CX through advanced AI technologies presents substantial revenue opportunities currently being missed.":1,"#Leadership Is Worthless, but Leading Is Priceless":1,"#Countless books and articles have been written on the topic of leadership, implying that leading is a complex subject. In Leadership Is Worthless, but Leading Is Priceless, renown leadership expert and emergency crisis veteran Thom Mayer, MD, claims that leading is simpler than we think. Based on the premise that each of us leads every day, Mayer offers insights, examples, and anecdotes that illustrate how our actions make us leaders. Rather than offering a prescription for leading well, he invites you to consider how you lead and apply a thoughtful but simple approach to leading better in every aspect of your life.":1,"#HBR’s 10 Must Reads on Managing Projects and Initiatives from Harvard Business Review Press provides a curated collection of 13 articles to help you keep your organization’s projects on track, gain more value from them, and cull the ones that underperform. By enhancing your project management skills, you can ensure your organization generates more successful initiatives, innovations, and improvements.":1,"#In Less Than Once Percent, CEO and entrepreneur Imamu Tomlinson draws from the sports world, his own experiences, and stories that span industries to explain how we must challenge accepted standards and avoid predictable patterns, which lead to paradoxes. Tomlinson’s insights are an invitation to reexamine how we evaluate others, embrace disruption, and dare to achieve through unconventionality.":1,"#Less Than One Percent":1,"#HBR's 10 Must Reads on Managing Projects and Initiatives":1,"#Rather than looking outward, companies seeking transformation should instead understand and invest in their human contributors. In The Dynamics of Business Behavior, Beirem Ben Barrah and Philip Jordanov use behavioral science to improve organizational change management. Behavioral science contains a wealth of insights that companies can use to overcome organizational resistance to change, improve individual engagement, and sustain long-term growth. By embracing evidence-based interventions, developing a culture of psychological safety, and encouraging experimentation, you can transform your organization with the power of behavioral science.":1,"#The Dynamics of Business Behavior":1,"#Recently Viewed (60)":1,"#How to Silence Your Inner Critic":1,"#How to Manage Your Emotions":1,"#Being able to manage your emotions in the workplace is important. Colleen Stanley shares the number one tip for limiting your fight-or-flight responses while at work.":1,"#The most challenging part of your job is often not the job itself—it’s the critic in your head. Andy Molinsky provides tips on how to harness your innate power to silence your inner critic and be your best self.":1,"#To remain in their roles, leaders must have a certain degree of power. Jeffrey Pfeffer offers 2 tactics you can use to gain power within your organization.":1,"#How to Increase Your Power in Your Organization":1,"#Mindset shift is at the heart of change. Erika Andersen shares an effective way to change your self-talk, and in effect, change how you think about change.":1,"#It’s easy to spot a need for change. Whether it’s your clothing tightening, company culture crumbling, or employee performance dipping, needs for change are often clear. However, embracing that change and the behavior modifications required can be a different story. Change experts Chip Heath and Dan Heath believe the problem isn’t simply that people resist change. Instead, they’re convinced that changes run off course because obstacles are misattributed. In Switch, the best-selling authors of Made to Stick offer a three-part framework that can help you change behaviors in yourself, your team, or the world around you. Certainly, change can only occur when the people responsible for it buy in and are motivated and equipped to break with the status quo. However, the practices they suggest can help you dismantle the obstacles that obstruct change and create the kind of “switch” you and others may need to pursue better paths.":1,"#How to Manage Your Self-Talk about Change":1,"#Anyone can set a goal, but it takes careful planning and steadfast commitment to set an achievable one. With these daily practices, you can achieve any goal you put your mind to.":1,"#Setting Goals":1,"#Balancing Work and Parenthood":1,"#Ming Zeng":1,"#Jennifer Goldman-Wetzler explains the 3 ways we tend to react emotionally when we’re in recurring conflict. She provides strategies to use instead for more constructive results.":1,"#How to Listen to Your Emotions":1,"#Today’s changing world requires striking the right balance between your work and personal life. Make this balance a priority by learning to switch off, recharge, and set boundaries.":1,"#Prioritizing Work-Life Balance":1,"#With so many responsibilities and priorities, it can be difficult to put yourself first. Explore various self-care techniques that can help you recharge, reenergize, and rejuvenate your mind, body, and soul.":1,"#Prioritizing Self-Care":1,"#Steven Overman addresses why it’s important to recognize and celebrate even small steps of progress, and offers suggestions on how to do so.":1,"#How and Why to Celebrate Incremental Progress":1,"#Recently Viewed (16)":1,"#Adapted by permission of Viking, an imprint of Penguin Random House LLC":1,"#<var num-hours=\"\"></var> hours ago":1,"#Predicting the future is impossible, but you can shape the future with the right strategy. In Future Cultures, Scott Smith and Susan-Cox Smith describe how to improve culture, leadership, and organizational cohesion by adopting a future-oriented mindset. Internally and externally, change is a constant force affecting all organizations. Instead of panicking as the world, markets, and technologies change, you can prepare your organization for the future by developing a flexible, open-minded, and forward-thinking culture.":1,"#Future Cultures":1,"#Dave Mitchell":1,"#The Power of Understanding Yourself":1,"#To get to where you want to go in your career, you must first understand who you are as a person. In The Power of Understanding Yourself, leadership expert and advanced wine sommelier Dave Mitchell provides an in-depth guide to developing such self-awareness. Through a collection of carefully curated exercises, Mitchell enables you to identify the most fundamental elements of yourself, including your unique thought patterns, core values, and interactive work styles.":1,"#In Quick Confidence, Selena Rezvani provides busy professionals with a guide to developing lasting self-belief. She identifies nine skills for developing confidence and provides corresponding tips. By employing these tips, you can stop suffering from imposter syndrome and start feeling worthy of success. Ultimately, the more confident you feel about yourself and your abilities, the better you’ll become at generating exciting ideas, giving dynamic presentations, and negotiating win-win outcomes.":1,"#Quick Confidence":1,"#Switch":1,"#Do you celebrate the small wins on your team? Chester Elton reveals how celebrating the small wins can result in big wins.":1,"#Look for Small Wins":1,"#Accelerate your learning journey and unlock full access to this full article and more!":1,"#nancy.torresg@udem.edu":1,"#Customer Success<span ljsid-1=\"\">, </span>":1,"#Liked (16)":1,"#The Warren Buffett Way, 30th Anniversary Edition":1,"#Warren Buffett is commonly known as the greatest investor in the world, but contemporary investors fail to properly apply many of his strategies. In the 30th anniversary edition of The Warren Buffett Way, Robert G. Hagstrom details the life, methodology, and investment history of Warren Buffett to help investors follow in his footsteps. Buffett operates with a research-based, self-confident, and business-oriented mindset that separates him from other investors who focus on short-term gains. By approaching valuation from a business analyst perspective, detaching yourself from the stock market, and holding firm principles in the face of turmoil, you can successfully apply the tenets of the world’s greatest investor.":1,"#Increasing your productivity and staying focused are key skills required in today’s remote working world. Set yourself up for success by learning how to make remote work work for you.":1,"#Working Remotely":1,"#<span ljsid-0=\"\">Book Summary</span> <span ljsid-2=\"\">|</span> Kate Eckman":1,"#<span ljsid-0=\"\">Book Summary</span> <span ljsid-2=\"\">|</span> Michelle Cederberg":1,"#Tim Gard, Matt Tenney":1,"#Inevitable":1,"#The Strategic Side Gig":1,"#In HBR’s 10 Must Reads 2026 from Harvard Business Review Press, you’ll find a curated collection of articles from today’s thought leaders to help you tackle today’s business challenges and successfully navigate to a promising future. From maximizing the value of artificial intelligence (AI) to juggling macroeconomics to taking a strategy lesson from Taylor Swift, these experts provide insights, strategies, and practical steps for your workplace journey.":1},"version":205155}]