[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":2964},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":2964},{"_id":"outdated","outdated":{"#<span ljsid-0=\"\">47</span> % weniger Kunden":1,"#<span ljsid-0=\"\">2022</span> für <span ljsid-2=\"\">304</span> Millionen US-Dollar gekauft hat":1,"#Neue Vorschriften zur Meldung von Datenlecks schreiten voran, trotz Protesten der Mobilfunkanbieter":1,"#One payments platform, zero hassle":1,"#By eliminating the need for physical payment terminals, you can process multiple transactions simultaneously using customers’ own devices. They can complete remote payments whenever they’re ready, reducing wait times and improving efficiency.":1,"#From in-store line busting to tradeshows and pop-up events, Remote Pay empowers retailers to expedite customer transactions and take payments anywhere. iQmetrix’s one-click payment functionality puts the power to pay in their hands, enabling customers to complete their purchase without waiting.":1,"#Fast, convenient transactions":1,"#Remote Pay turns any mobile device into a payment terminal, letting customers pay seamlessly via credit card, PayPal, or digital wallets. Simply select Remote Pay, and a secure payment link is instantly sent via text or email — enabling fast, hassle-free checkout.":1,"#Take Payments, Anywhere, Anytime":1,"#Remote Payment Software for Telecom":1,"#Ready to take payments anywhere?":1,"#Reduce fraud by leveraging out-of-the-box <span ljsid-1=\"\">3</span>D Secure technology that adds a layer of security to online credit and debit card transactions.":1,"#Remote Pay transactions follow the same process as other payment methods in both RQ and RQ Mobile. Simply go through the usual payment steps, and then effortlessly send the payment link to the customer’s device.":1,"#Customers shouldn’t have to guess when it comes to what is and isn’t accepted for remote payments. Mobile payment options — like PayPal, Google Pay, Samsung Pay, and Apple Pay — and major credit cards are accepted.":1,"#Remote Pay uses mobile technology to enable flexible payments for modern telecom consumers. With the same capabilities as physical payment terminals, remote payment functionality empowers associates to deliver elevated customer service with advanced transactional features.":1,"#Mobile-First Payments":1,"#Reduce the number of partners you work with by unifying payments across users and channels within a single platform. Reduce vendor complexity, streamline troubleshooting, and resolve issues faster with a single source of truth.":1,"#CTIA <span ljsid-1=\"\">2013</span>: iQmetrix Adds New Tools for Retailers":1,"#[VIDEO] Interview with Tara Bartlett at Canadian Wireless Trade Show":1,"#<span ljsid-0=\"\">47</span> % de clients":1,"#T-Mobile: Tours construites, radios prêtes, licences… en attente":1,"#Physical workplace":1,"#Employee communications":1,"#Vacation and time off":1,"#Now in its <span ljsid-1=\"\">22</span><sup ljsid-2=\"\">nd</sup> year, Canada’s Top Employers is a national awards program that recognizes employers that lead their industries and offer exceptional workplaces for employees. Employers across the country are evaluated by the editors of Canada’s Top <span ljsid-4=\"\">100</span> Employers using eight criteria, which have remained consistent since the project’s inception:":1,"#iQmetrix Ranks Among Canada’s Top 100 SME Employers for 2022":1,"#Employers are compared to other organizations in their field to determine which offer the most progressive and forward-thinking programs. Companies of any size may apply to the overall awards program. The Canada’s Top <span ljsid-1=\"\">100</span> SME Employers program, now in its ninth year, examines the overall entries and highlights the achievements of commercial, for-profit companies with fewer than <span ljsid-3=\"\">500</span> employees.":1,"#Work atmosphere and social":1,"#iQmetrix | iQmetrix Ranks Among Canada’s Top 100 SME Employers for…":1,"#In addition to this latest accolade, iQmetrix was also named one of BC’s Top <span ljsid-1=\"\">50</span> Employers for <span ljsid-3=\"\">2022</span> (all company sizes) in the same awards program in February.":1,"#Health, financial, and family benefits":1,"#Performance management":1,"#18 de":1,"#VanHack":1,"#Nils:":1,"#The State of Customer Outreach in Wireless":1,"#Having that information right on hand is also incredibly helpful at, say, <strong ljsid-1=\"\">curbside pickup</strong> <span ljsid-3=\"\">— </span>you can answers questions quickly and efficiently without having to run back into a desktop terminal.":1,"#In times when foot traffic may be limited and safety and security is top of everyone’s mind, retailers need to find a way to meet customer expectations, a task that has proven to be tricky but it’s made easier with mobile technologies.":1,"#by Statflo on Oct. <span ljsid-1=\"\">30</span>, <span ljsid-3=\"\">2019</span>":1,"#by Statflo on Jan. <span ljsid-1=\"\">22</span>, <span ljsid-3=\"\">2020</span>":1,"#New Year, New Partners to Integrate With Your Business":1,"#Having the ability to look up customers past invoices and interactions with your company allows your staff to be prepared for questions a customer may have about their purchase history, past visits, or complementary products and accessories.":1,"#A hand-held mobile POS enables your associates to have better interactions with customers, releasing them from the confines of a desktop terminal when completing a transaction or facilitating a conversation on the sales floor. They are free to walk around the store, help customers without disrupting a customer’s path to purchase, and take transactions to the curb where a customer may be waiting for pickup.":1,"#Going mobile means convenience, speed, and safety. And with the right mobile technology, you can access all the features you need on the sales floor to help customers, process transactions, and check inventory counts, all without disrupting their path to purchase.":1,"#The Benefits of Benchmarking Data: Learn How You Fare Against the Competition":1,"#by Mary Beth Cooke on Jan. <span ljsid-1=\"\">23</span>, <span ljsid-3=\"\">2020</span>":1,"#Point of Sale with Integrated Payments":1,"#Customer Relationship Management":1,"#So, you’re thinking of adding a Mobile POS sounds like a good idea. You’d be right! But what should a Mobile POS include? We have put together four features that are must-haves to help make the move to a mobile POS a useful one.":1,"#Customers are becoming more and savvier and they expect that their shopping experiences follow suit, demanding that some of the online shopping features they know and love are also available in-store. This includes access to detailed product information, ratings and reviews, easily comparable products, and the ability to skip long lines.":1,"#iQmetrix | Going Mobile with Your POS":1,"#If your system lacks integrated payments, it creates a disjointed sales process for the customer, who, during these times, is looking to get in and out as quickly as possible. Having a way to take payments away from a stand-up desktop terminal reduces wait times for customers while also meeting them exactly where they are in their purchase process – literally.":1,"#Making the move to mobile may seem like a chore, but a mobile POS solution means freer sales staff and happier customers.":1,"#A dropship service is one that lets you send items from a vendor or fulfillment location right to your customer’s. Having this tied directly into your mobile POS makes you inventory lighter and valuable shelf space more manageable, all while offering more options for customers, who can have the convenience of their purchase shipped directly to them, saving them from having to go out again.":1,"#This is also is a great opportunity to offer suggestions, making the customer feel like your sales associates really care about them. It’s the first step to creating an experience that keeps a shopper coming back for more.":1,"#Dropship Fulfillment Solution":1,"#According to <a ljsid-1=\"\">Forrester</a><span ljsid-2=\"\">,</span> it is estimated that <span ljsid-4=\"\">86</span>% of all U.S retail sales are still being completed in a brick and mortar store but customer expectations of these stores are changing rapidly. Forrester is estimating that <span ljsid-6=\"\">53</span>% of all purchase decisions are becoming digitally influenced.":1,"#by Mary Beth Cooke on Mar. <span ljsid-1=\"\">2</span>, <span ljsid-3=\"\">2020</span>":1,"#Integration with a Desktop POS":1,"#Having a mobile POS that lets you quickly and efficiently finish a sale with integrated payments means a transaction can be finished right where it started, even when that is away from your desktop.":1,"#<span ljsid-1=\"\">3</span> Reasons You Should be Using iQmetrix Partner Integrations":1,"#Go mobile for efficient services":1,"#While a mobile POS is a game-changing tool, it’s essential that it is interconnected with your desktop POS. No one wants to have to do double-entry to keep sales and customer interaction up to date! And having updated date in real time means numbers like profit and loss are always up-to-the-minute and you can stay in the loop. You’ll have an eye on every transaction as it happens with visibility from both your stand-alone and mobile POS terminals.":1,"#Having the ability to finish a sale and provide useful product information to the shopper <em ljsid-1=\"\">wherever they are</em> is a powerful tool in delighting customers, meeting their expectations, and providing safety and security during uncertain times.":1,"#Editor’s note: this blog post was originally published in <span ljsid-1=\"\">2019</span> but has since been updated.":1,"#by Joannah Connolly on Jun. <span ljsid-1=\"\">23</span>, <span ljsid-3=\"\">2022</span>":1,"#Inventory Insights <span ljsid-1=\"\">2</span>: Leverage VIS Partners":1,"#With SummitX <span ljsid-1=\"\">2025</span> registrations now under way, we count down our top five highlights and magical moments from last year’s event":1,"#iQmetrix products are fully hosted software as a service (SaaS) built on micro-services. We have greater than":1,"#à":1,"#After the Dreaded Drop: How Your Repair Business Can Leave Customers in the Dark Ages":1,"#Link to original article.":1,"#Recherche":1,"#<span ljsid-0=\"\">„</span>As a trusted provider of intelligent retail management software, iQmetrix is the natural acquirer of choice for the Digital Experience Platform and Activation Solutions,” said Ryan Volberg, President and Chief Executive Officer of iQmetrix. <span ljsid-2=\"\"></span><span ljsid-4=\"\">„</span>We’re very excited as this supports our plans to be the number-one enabler of personal connected devices globally. In such a relentlessly changing industry, this is the next big step of many that we’re excited to take to help us create great experiences in the telecom space.”":1,"#Jeff Miller, President and Chief Executive Officer of Synchronoss, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>The sale of DXP and Activation is part of our strategic plan to create a leaner business model that focuses on our core growth areas for the future. Closing this deal is favorable for Synchronoss’s long-term product focus areas. It provides us with operating flexibility to improve our capital structure and to accelerate the development of new product offerings in our key areas such as our cloud portfolio.”":1,"#Joanne Helm, Senior Vice President of Strategy at iQmetrix, added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>This technology acquisition is extremely strategic for our business growth, given our global intentions within telecom. One of the most exciting parts is the amazing individuals that are now iQers! We’re excited to welcome over <span ljsid-5=\"\">100</span> new individuals to the team, with a new iQmetrix office in India as well as remote employees in the USA, UK, Ireland, and Germany. This acquisition officially makes iQmetrix a true global telecom retail management business provider.”":1,"#Community involvement":1,"#Founded in <span ljsid-1=\"\">1992</span>, Mediacorp Canada Inc. is the nation’s largest publisher of employment periodicals. Since <span ljsid-3=\"\">1999</span>, the Toronto-based publisher has managed the Canada’s Top <span ljsid-5=\"\">100</span> Employers project, which includes <span ljsid-7=\"\">18</span> regional and special-interest editorial competitions that reach over <span ljsid-9=\"\">15</span> million Canadians annually through a variety of magazine and newspaper partners, including The Globe and Mail. Mediacorp also operates Eluta.ca, one of Canada’s largest job search engines, which reaches millions of jobseekers annually and features editorial reviews from the Canada’s Top <span ljsid-11=\"\">100</span> Employers project. More information at <a ljsid-13=\"\">www.canadastop<span ljsid-13-1=\"\">100</span>.com</a>.":1,"#Training and skills development":1,"#by Arcade on Apr. <span ljsid-1=\"\">27</span>, <span ljsid-3=\"\">2020</span>":1,"#Upduo Webinar Recap: Peer Learning and Performance Data to Upskill Your Workforce":1,"#by Joannah Connolly on May <span ljsid-1=\"\">3</span>, <span ljsid-3=\"\">2022</span>":1,"#How iQmetrix Fertility Benefits Resulted in Our Daughter Scottie":1,"#by Joannah Connolly on Nov. <span ljsid-1=\"\">18</span>, <span ljsid-3=\"\">2022</span>":1,"#by Ash Kreider on Mar. <span ljsid-1=\"\">8</span>, <span ljsid-3=\"\">2023</span>":1,"#Informations personnelles":1,"#Join us for an insightful webinar on optimizing your software stack to align with your business needs and technological advancements. Whether you’re facing operational challenges, considering software consolidation, or aiming to enhance software adoption and performance, this session will equip you with practical strategies and proven methodologies.":1,"#Driving Operational Efficiencies with Intelocate":1,"#by <span ljsid-1=\"\">Emily Baxter</span> on Jun. <span ljsid-3=\"\">11</span>, <span ljsid-5=\"\">2021</span> in <a ljsid-7=\"\"> Payments </a>":1,"#Application prioritization is a set of instructions configured within the point-of-sale terminal. This method essentially has the terminal saying <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>I have ranked every possible payment application and if I ever see a card that has more than one, I will only display the highest-ranking application.”":1,"#This is because in the US the card is already running on a network owned by the card brand, so it is normal to see credit as a stand-alone card, but debit as a <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>credit/debit” hybrid card.":1,"#In the US, the card brands each implemented a way of processing the real-time <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>ATM” style transactions over networks owned by the card brands, with a few consolidated bank-driven attempts as well, such as DNA and NYCE.":1,"#Authorization, where the funds are <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>held”":1,"#Banking and payment methods continued to evolve. The first credit card was introduced in <span ljsid-1=\"\">1946</span> and by the <span ljsid-3=\"\">1960</span>s all the major players were in the game. Debit was introduced in the latter half of the <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span><span ljsid-8=\"\">60</span>s alongside the introduction of ATMs — automated teller machines.":1,"#Application filtering says <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>I have all the applications sorted by whether they are credit or debit.” During a transaction":1,"#Any time a credit or debit configuration is loaded on a card, it is called an <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>application.” If a card has both credit and debit loaded (this is a hybrid card), it has multiple applications. What happens when this cardholder inserts their card with multiple applications? How does the terminal know which application to use?":1,"#While a retailer may be familiar with these terms, they can be unclear to a customer. In order to create a smooth, frictionless (and frustration-less) payment experience, retail associates found creative ways to explain this choice. Associates noticed that saying <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>one option is credit and one option is debit” wasn’t helpful, because, as you can see, both options say <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>debit” in the name. Associates noticed that saying <span ljsid-9=\"\"></span><span ljsid-11=\"\">“</span>one option will ask for a signature, one will ask for your PIN” was a clear differentiator for the paying customer.":1,"#This method of payment is increasingly popular as terminals become smarter. Devices now allow options like Unified Payment Method, which can be configured with the iQmetrix point of sale to say <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Credit/Debit.” This presents the cardholder with the choice. If the choice is made by the cardholder on the terminal, the associate does not need to specify which card brand is being used, as the data will be returned to the terminal as the transaction completes.":1,"#There are three common ways that a terminal will <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>decide” which application to use, and you have likely already encountered this process as a retailer or customer — maybe unknowingly.":1,"#In Canada, a cardholder typically has a unique credit card and unique debit card, however, within the last five to <span ljsid-1=\"\">10</span> years, some hybrid credit-and-debit cards have been making an appearance. The hybrid cards still use the Interac function whenever possible, so will denote <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>Visa Interac” or <span ljsid-7=\"\"></span><span ljsid-9=\"\">“</span>MasterCard Interac” on the front, rather than only having the card brand listed.":1,"#by Statflo on Apr. <span ljsid-1=\"\">28</span>, <span ljsid-3=\"\">2020</span>":1,"#Part <span ljsid-1=\"\">2</span>: The State of Wireless Retail":1,"#US Carrier and Cable Q1 2025 Results: The Battle for the Household Intensifies":1,"#Don’t Miss Out on Showcasing Your Business at SummitX <span ljsid-1=\"\">2025</span>":1,"#by Joannah Connolly on Apr. <span ljsid-1=\"\">21</span>, <span ljsid-3=\"\">2025</span>":1,"#How AI is Transforming the Customer Experience in Wireless Retail":1,"#Settlement, traditionally occurring a few days later, where the funds are settled":1,"#The impact of hybrid cards in the US marketplace":1,"#also":1,"#US hybrid cards in Canada":1,"#The evolution of debit is fascinating. It began in the early days of banks — around <span ljsid-1=\"\">2000</span> BCE — and by the <span ljsid-3=\"\">1800</span>s, the concept of banking and the use of saving accounts were spreading to the masses.":1,"#When using a Canadian hybrid card, the settlement for both credit and debit is instant to the account. PIN is also already normalized in Canada, so there is little barrier when it comes to customers completing a PIN-verified transaction. Both of these things mean that there is no difference in payment experiences for a customer, regardless of what method of payment they choose. The application choice is handled by the card — any transaction which can support Interac such as a card-present or ATM will use the Interac application — while other platforms like e-commerce will use the credit application.":1,"#If you’re operating in the US, you likely have been faced, at the payment terminal, with a choice: Visa Debit or US Debit.":1,"#The customer can complete the transaction based on the processing method they want and not based on what kind of verification they want or whether they understand the application names on the screen.":1,"#Authorization and settlement, all done at the time of the sale":1,"#Debit transactions are growing and understanding how they work, and the implications to your business, will be essential to the continued support of your…":1,"#However, a wrench thrown into this associate-driven solution is that PIN verification has been increasingly adopted by card brands for credit transactions as well, because of its advanced security. Historically PIN was debit-only, but now that both the credit and debit applications might prompt the customer to enter their PIN, this can mean even more confusion when trying to differentiate between a debit and credit payment.":1,"#It’s important to understand that credit and debit are fundamentally different from each other. Credit allows someone to access a pre-approved monthly amount of funds and is completed as two unique calls:":1,"#US Debit":1,"#This is the most straightforward method because no filtering or decision is needed to be done by the payment terminal — the cardholder is presented with all available options, which makes it the most complicated to understand. Because there are no naming standards for these payment methods, this payment method often appears as a list on the terminal that says:":1,"#in the original rollout, a debit card worked only at an ATM, and a customer would have to physically withdraw funds in order to make a payment. For retailers, it was expensive to have an ATM set up outside of their locations and because of available credit payment technology, offering that method of payment was simply easier. Not only that, but":1,"#What problem is debit solving?":1,"#Debit gives customers a way to access their own funds":1,"#Debit, on the other hand, means accessing the cardholder’s earned funds in real-time. Debit sends the two calls simultaneously:":1,"#The evolution of payments and the introduction of debit":1,"#This blog will outline the differences between payment options for American and Canadian retailers and customers.":1,"#In the US, the adoption and implementation of debit were driven by the card brands. In Canada, the adoption of debit was driven by the banks. This resulted in two different schemes:":1,"#Adoption and implementation of debit":1,"#Tokenization is a good example of this payment evolution. While today we think of tokenization as digital payment methods or blockchain, the first tokenization was a check. The currency (gold and other metals) was abstracted, and a token (check) was used to allow funds to be transferred.":1,"#Why is understanding debit important?":1,"#by the associate, or on the terminal by the customer. This choice denotes whether they want to process the transaction as credit or debit and the terminal will then only display the matching application.":1,"#a choice is made either in the point-of-sale solution":1,"#<span ljsid-0=\"\">3</span>. Application filtering":1,"#<span ljsid-0=\"\">1</span>. Application selection":1,"#As restrictions lessen and travel between countries becomes more common, understanding the payment differences between countries will be important. Not only will this help you confidently complete transactions but, as a business operator, you will know how debit payments are taken at your own payment terminals.":1,"#<span ljsid-0=\"\">2</span>. Application Prioritization":1,"#In Canada, a non-profit organization, founded by the major banks, created Interac. Interac is the single debit method that is accepted across Canada and it is used by all Canadian banks.":1,"#having an ATM outside of every retailer didn’t (and still doesn’t) make sense to do. By integrating the debit payment method into the payment processing network, retailers were able to offer more choice to consumers, without the ATM out front.":1,"#Credit and debit: What’s the difference?":1,"#If you’re interested in supporting customers and their many payment methods, learn more about the robust iQmetrix fleet of payment software solutions.":1,"#As we see new payment methods entering the ecosystem — those that are driven by companies like Apple, Google, and a continuing growing roster of new players — the abstraction from the current ecosystem suggests there will be more standardization of payment methods and technologies. This will be regardless of which country you process the payment method in. However, understanding the differences in both the evolution and ecosystem for credit and debit will help you understand the cardholder experience and how your business can work to improve it today.":1,"#A US hybrid card that is used in Canada will default to the credit application because Canadian infrastructure expects only the Interac application for debit. However, a US hybrid card can still be used as a debit through a Canadian ATM.":1,"#Retailers tend to default to debit as the highest-ranked application because processing rates tend to be cheaper for debit. But, remember PIN? A cardholder may have a hybrid card with both a <em ljsid-1=\"\">credit-and-signature</em> application and a <em ljsid-3=\"\">debit-and-PIN</em> application. If the cardholder has only been using the credit function at other merchants, they may not even know the PIN and may be confused or unable to complete the transaction if only debit is made available.":1,"#Having credit and debit on the same card":1,"#iQmetrix Ranks Among Canada’s Top <span ljsid-1=\"\">100</span> SME Employers for <span ljsid-3=\"\">2022</span>":1,"#Canada’s Top Employers is a national awards program that recognizes employers that lead their industries and offer exceptional workplaces for employees":1,"#The purchase of DXP and Activation, valued at $<span ljsid-1=\"\">14</span> million, is an investment that allows iQmetrix to integrate advanced digital retail technology with intelligent retail management, ultimately enabling retailers to deliver exceptional consumer experiences.":1,"#For <span ljsid-1=\"\">22</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">16</span>.<span ljsid-5=\"\">4</span>BN in sales last year, and are used by <span ljsid-7=\"\">300</span>,<span ljsid-9=\"\">000</span> telecom retail professionals across <span ljsid-11=\"\">1</span>,<span ljsid-13=\"\">000</span>-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. For more information, please visit <a ljsid-15=\"\"><strong ljsid-15-0=\"\">www.iqmetrix.com</strong></a>.":1,"#<strong ljsid-0=\"\">Vancouver, BC — May <span ljsid-0-1=\"\">11</span>, <span ljsid-0-3=\"\">2022</span>—</strong>iQmetrix, North America’s leading provider of telecom retail management software, announced today that it has closed its acquisition of Digital Experience Platform (“DXP”) and Activation Solutions (“Activation”) from Synchronoss Technologies, Inc. (Nasdaq: SNCR) — a global leader in cloud, messaging, and digital products and platforms.":1,"#The acquisition of these product pillars and associated employee base now gives iQmetrix its first office in Bangalore, India. Approximately <span ljsid-1=\"\">100</span> employees in India, the US, the UK, Ireland, and Germany will be transitioned into iQmetrix.":1,"#iQmetrix Goes Global With Close of Synchronoss DXP and Activation…":1,"#iQmetrix Goes Global With Close of Synchronoss DXP and Activation Solutions Acquisition":1,"#Vancouver, BC—May 11, 2022—iQmetrix, North America’s leading provider of telecom retail management software, announced today that it has closed its…":1,"#Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than <span ljsid-1=\"\">1</span>,<span ljsid-3=\"\">500</span> talented Synchronoss employees worldwide strive each day to reimagine a world in sync. Learn more at <a ljsid-5=\"\"><strong ljsid-5-0=\"\">www.synchronoss.com</strong></a>.":1,"#iQmetrix Careers":1,"#That was much tougher. Immigration is very challenging, but it was what we wanted, we’d made the decision to do it a long time ago, and we embraced it as a family.":1,"#And then, in that process, what made you choose iQmetrix as a potential Canadian employer?":1,"#When I started the application process with VanHack, I couldn’t see the names of the employers — instead, the system matches you with compatible positions. After I had started the process, a position that looked very compatible with me was listed, and it was at iQmetrix. Looking at the iQmetrix company profile, I saw that it also looked like a great fit for me. This feeling was validated by the first one or two rounds of interviews. I felt very comfortable with the recruitment process, and everyone I spoke to was very welcoming and humble.":1,"#To find out what that feels like, iQmetrix spoke to one of its newer VanHack recruits — Nils Telleria, who came with his family from Havana, Cuba to Regina, Saskatchewan in November <span ljsid-1=\"\">2022</span> to join iQmetrix as a Senior Software Engineer. Here’s his story.":1,"#Infographic: Tech Sector's Gender Stats Show We Still Need to #BreakTheBias":1,"#iQmetrix: Nils, you’ve been through a huge change to come to Canada and join iQmetrix — and you brought your wife and children with you. We’d love to hear your story. Where were you working previously, and why did you decide to look for a tech role in Canada?":1,"#iQmetrix and its recruitment partner VanHack have searched the globe to bring top international technology talent to the company—and to a new life in…":1,"#I had previously done some remote work for a company in Toronto, so when I started to think about getting a job in Canada, I spoke to them, and they referred me to VanHack. I also have family in Toronto who went through the VanHack program to get work in Canada. So this helped me with my final decision to use VanHack to find a Canadian job.":1,"#Over the past couple of years, iQmetrix has been working with a Vancouver-based international technology recruitment program, <a ljsid-1=\"\">VanHack</a>, to source some of its candidates from overseas. This involves much more than just the usual hiring process, as these are not remote-working positions. Which means that successful candidates — and often their family — also need to go through the immigration process and settle in Canada before starting work. That’s quite the major life change.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Feb. <span ljsid-3=\"\">21</span>, <span ljsid-5=\"\">2023</span> in <a ljsid-7=\"\"> Workplace Culture </a>":1,"#From Cuba to Canada: How iQmetrix’s Overseas Recruitment Drive Gave…":1,"#Once you’d accepted the iQmetrix job, how was the immigration process for you and your family?":1,"#<strong ljsid-0=\"\">Nils: </strong>I was living in Havana, Cuba, working as a software development consultant. In the last few months before leaving to join iQmetrix, I was working remotely for a company called ONSITE.LIVE in Spain. I decided to make Canada my target for a new technology role because I already had a lot of friends in Canada, and I have family in Toronto. I knew that Canada had a lot of great tech companies offering good positions. So, in order to improve my family’s personal finances and income, we decided we would move to Canada.":1,"#How did you get involved with the VanHack technology recruitment program?":1,"#iQmetrix | From Cuba to Canada: How iQmetrix’s Overseas Recruitment…":1,"#And how is it now, living in Regina and working at iQmetrix?":1,"#Finding top talent is a challenge, and iQmetrix has always been dedicated to bringing in nothing but the best when a skills gap arises. Even if that means searching the globe and jumping through hoops to get the right person for the job.":1,"#To learn more about career opportunities with iQmetrix, visit our Careers page.":1,"#Now that we’re living in Regina and I’m working at iQmetrix, I’d say our plans and decisions have been totally validated. That’s in terms of my compatibility with iQmetrix, the company’s values, the way people work here, and how welcoming everybody is. The weather has been very cold! But that’s something we will learn to deal with.":1,"#About Mediacorp Canada Inc.":1,"#Going Mobile with Your POS":1,"#Inventory Insights <span ljsid-1=\"\">4</span>: Tackle Supply-Chain Challenges":1,"#Going The Extra Mile: <span ljsid-1=\"\">3</span> Ways to Motivate Your Team To Achieve More":1,"#by Statflo on Dec. <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2022</span>":1,"#by Joannah Connolly on Jul. <span ljsid-1=\"\">13</span>, <span ljsid-3=\"\">2022</span>":1,"#Keep Customers Engaged During the Holiday Rush and Beyond":1,"#women in wireless":1,"#How Telecom Retailers Can Enable Flexible Store Experiences with Mobile Payment Options":1,"#by Joannah Connolly on Apr. <span ljsid-1=\"\">15</span>, <span ljsid-3=\"\">2025</span>":1,"#CEO, Jump.ca":1,"#Tim Palange":1,"#CEO, SensorMedia":1,"#Keynote <span ljsid-1=\"\">2</span>":1,"#Keynote <span ljsid-1=\"\">1</span>":1,"#by Joannah Connolly on Mar. <span ljsid-1=\"\">19</span>, <span ljsid-3=\"\">2025</span>":1,"#Understanding Your Telecom Store's Credit Card Statement":1,"#Visa Debit":1,"#For <span ljsid-1=\"\">22</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">16</span>.<span ljsid-5=\"\">4</span>BN in sales last year, and are used by <span ljsid-7=\"\">300</span>,<span ljsid-9=\"\">000</span> telecom retail professionals across <span ljsid-11=\"\">1</span>,<span ljsid-13=\"\">000</span>-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. For more information, please visit <a ljsid-15=\"\">www.iqmetrix.com</a>.":1,"#iQmetrix’s intelligent retail management software is designed to power sales of connected devices. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using robust reporting; and unify storefronts and digital channels for a consistent customer experience — in-store, online, and anywhere else.":1,"#The Bullwhip Effect: From Stockouts to Overstock":1,"#Data Analytics":1,"#From Cuba to Canada: How iQmetrix’s Overseas Recruitment Drive Gave Me and My Family a New Life":1,"#by Joannah Connolly on May <span ljsid-1=\"\">12</span>, <span ljsid-3=\"\">2025</span>":1,"#Survey: We Need Your Expert Telecom Retail Industry Insights":1,"#Optimize marketing performance":1,"#Ensure consistency across corporate, authorized, and online sales channels. Unify product details, pricing, and promotions while maintaining retailer independence. Deliver a seamless customer journey that strengthens brand recognition and enhances customer trust.":1,"#Deliver seamless brand experiences across channels":1,"#Leverage the power of AI to unify customer data, segment audiences, and deliver hyper-personalized messaging that boosts engagement. CustomerPro ensures that every interaction is meaningful — increasing retention rates, reducing churn, and driving higher lifetime value.":1,"#Personalize customer engagement":1,"#Leverage real-time product availability and intelligent customer engagement to capture high-intent shoppers and guide them seamlessly from online search to in-store purchase. Personalized marketing ensures the right message reaches the right audience at the right time, increasing foot traffic while optimizing conversion rates. With data-driven insights, businesses can refine their approach and drive continuous growth.":1,"#Boost in-store traffic and sales":1,"#iQmetrix marketing suite empowers telecom retailers and brands to optimize customer engagement and drive conversions with AI-powered insights.":1,"#In today’s fast-evolving telecom landscape, customer engagement and brand consistency are more critical than ever. Our Marketing suite empowers telecom retailers and brands to optimize customer engagement, enhance brand control, drive in-store traffic, and drive conversions with AI-powered insights.":1,"#Ready to elevate your marketing strategy?":1,"#Through iQmetrix integration with Google, you can easily sync your in-store products to your Business Profile on Google so they can stand out across Google Search, Maps, and the Shopping tab. Enabling this integration means eager shoppers see your product inventory so you can drive in-store sales from online searches.":1,"#iQmetrix Brand Management empowers brands to effortlessly align their products, names, prices, and promotions across all branded touchpoints, including corporate, authorized, and online channels. Ensure a consistent experience to avoid poor customer experiences, damaged reputation, and lost revenue.":1,"#CustomerPro is an AI-powered solution that transforms telecom customer management by consolidating, cleansing, and segmenting customer data. It enables personalized engagement across the entire customer lifecycle — boosting retention, increasing revenue, and optimizing marketing efforts with precision.":1,"#CustomerPro":1,"#Elevate Customer Experiences with Telecom Marketing Solutions":1,"#Gain deep visibility into customer behavior, sales trends, and marketing campaign performance. Track which efforts are driving in-store visits and customer engagement, allowing for data-driven decisions that refine targeting, improve conversion rates, and maximize marketing ROI.":1,"#Elevate Your Telecom Marketing Strategy":1,"#Marketing Solutions for Telecom Retail":1,"#Canadian Tier 1 Carrier Report Highlights: Increased Competition Heightens Market Intensity":1,"#US Tier 1 Carrier Report Highlights: Wireless Customers Still Hanging on to Devices":1,"#We’re excited to introduce Shiftlab for RQ, our latest integration with Shiftlab’s cutting-edge technology.":1,"#Create schedules optimized for both wireless retail employees and guests, all with a single click. By combining real-time Point of Sale and Time & Attendance data, Shiftlab schedules your reps at ideal times to maximize your ROI.":1,"#Keep track of your telecom retail store teams’ time and attendance, save on labor costs, and streamline payroll with our smart time clock solution.":1,"#Empower your field team with access to real-time information to be proactive on key telecom retail staffing trends, like:":1,"#Get a first look at our game-changing solution, <strong ljsid-1=\"\">Shiftlab for RQ</strong>.":1,"#Workforce Management Software Built for Telecom Retail":1,"#Understand the recent enhancements Shiftlab has made to <strong ljsid-1=\"\">supercharge your wireless retail staff scheduling</strong>.":1,"#Are you ready to optimize your telecom retail workforce management?":1,"#Shiftlab’s AI-driven forecasting engine uses historical wireless retail sales data, recent trends and event effects to accurately predict the labor demand for each location down to the hour.":1,"#Get results in a tight wireless retail labor market":1,"#Hear success stories of retail operators who have already transitioned to Shiftlab, and understand their <strong ljsid-1=\"\">unprecedented ROI</strong>.":1,"#Unleash your team’s full potential with Shiftlab for RQ. With a click of a button, get direct access to Shiftlab’s powerful workforce management platform, right within your wireless retail management system. With <a ljsid-1=\"\">automated employee scheduling</a>, streamlined time and attendance management, and real-time data insights, you’ll be empowered to simplify the way you schedule employees.":1,"#An efficient, single workforce management solution":1,"#Learn how to maximize its use through a<strong ljsid-1=\"\"> live demo.</strong>":1,"#Revolutionize Your Operations with Shiftlab for RQ":1,"#iQmetrix | Understanding Debit in Canada and the United States":1,"#About Synchronoss":1,"#Over the coming months, iQmetrix will work with Synchronoss to ensure a smooth transition for both customers and employees.":1,"#DXP and Activation enable telecom operators and retailers around the globe to create, orchestrate, and manage digital experiences across all channels. Using a low-code approach, DXP allows users to easily create, integrate, and publish customer journeys and experiences through simple drag-and-drop configurations.":1,"#Inventory Insights <span ljsid-1=\"\">3</span>: Offer Dropship Solutions":1,"#Understanding Your Telecom Store’s Credit Card Statement":1,"#by Emily Baxter on Mar. <span ljsid-1=\"\">22</span>, <span ljsid-3=\"\">2021</span>":1,"#by Joannah Connolly on Jul. <span ljsid-1=\"\">6</span>, <span ljsid-3=\"\">2022</span>":1,"#Infographic: Tech Sector’s Gender Stats Show We Still Need to #BreakTheBias":1,"#to":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Jan. <span ljsid-3=\"\">17</span>, <span ljsid-5=\"\">2024</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#by Joannah Connolly on Apr. <span ljsid-1=\"\">16</span>, <span ljsid-3=\"\">2025</span>":1,"#iQmetrix | Workforce Management for Wireless Retail":1,"#by Joannah Connolly on Mar. <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2025</span>":1,"#iQmetrix | Financial Services for Wireless Retail":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Feb. <span ljsid-1=\"\">27</span>, <span ljsid-3=\"\">2025</span>":1},"version":2964}]