[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":3712},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":3712},{"_id":"outdated","outdated":{"#Here, we offer <em ljsid-1=\"\">Le</em> Ultimate Guide to Omnichannel Strategies and Solutions for Telecom Retail, bringing together our most current and relevant industry insight, thought leadership, and solutions pages all in one place. Bookmark this page for a one and done!":1,"#Unified Commerce is a phrase that often used to describe the <span ljsid-1=\"\"></span><span ljsid-3=\"\">\"</span>next level” of omnichannel. This might be where you have all the multi-channel integrations that enables a customer’s omnichannel journey, while also using a <span ljsid-5=\"\">360</span>-degree view of the customer, using data and analytics, to enhance that customer experience. This could be through product personalization, promotions based on previous buying patterns, or other such insights.":1,"#offering in-store customers a choice of unstocked products from an online catalog with the option to ship to home (Endless Aisle and <a ljsid-1=\"\">Livraison directe</a>), and":1,"#Various Coverage for <span ljsid-1=\"\">6</span>-Month North American Smartphone Sales Infographic":1,"#Améliorer l’expérience client – et associée":1,"#Unified Commerce is a phrase that often used to describe the <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>next level” of omnichannel. This might be where you have all the multi-channel integrations that enables a customer’s omnichannel journey, while also using a <span ljsid-5=\"\">360</span>-degree view of the customer, using data and analytics, to enhance that customer experience. This could be through product personalization, promotions based on previous buying patterns, or other such insights.":1,"#nearby retail stores appearing in customers’ online search results for specific products (<a ljsid-1=\"\">Local Inventory</a>).":1,"#offering in-store customers a choice of unstocked products from an online catalog with the option to ship to home (Endless Aisle and <a ljsid-1=\"\">Dropship</a>), and":1,"#virtual store <a ljsid-1=\"\">Queue Management</a>,":1,"#Here, we offer <em ljsid-1=\"\">The</em> Ultimate Guide to Omnichannel Strategies and Solutions for Telecom Retail, bringing together our most current and relevant industry insight, thought leadership, and solutions pages all in one place. Bookmark this page for a one and done!":1,"#https://cloud.google.com/maps-platform/terms/maps-service-terms#3.-geocoding-api":1,"#One payments platform, zero hassle":1,"#By eliminating the need for physical payment terminals, you can process multiple transactions simultaneously using customers’ own devices. They can complete remote payments whenever they’re ready, reducing wait times and improving efficiency.":1,"#From in-store line busting to tradeshows and pop-up events, Remote Pay empowers retailers to expedite customer transactions and take payments anywhere. iQmetrix’s one-click payment functionality puts the power to pay in their hands, enabling customers to complete their purchase without waiting.":1,"#Fast, convenient transactions":1,"#Remote Pay turns any mobile device into a payment terminal, letting customers pay seamlessly via credit card, PayPal, or digital wallets. Simply select Remote Pay, and a secure payment link is instantly sent via text or email — enabling fast, hassle-free checkout.":1,"#Take Payments, Anywhere, Anytime":1,"#Remote Payment Software for Telecom":1,"#Ready to take payments anywhere?":1,"#Reduce fraud by leveraging out-of-the-box <span ljsid-1=\"\">3</span>D Secure technology that adds a layer of security to online credit and debit card transactions.":1,"#Remote Pay transactions follow the same process as other payment methods in both RQ and RQ Mobile. Simply go through the usual payment steps, and then effortlessly send the payment link to the customer’s device.":1,"#Customers shouldn’t have to guess when it comes to what is and isn’t accepted for remote payments. Mobile payment options — like PayPal, Google Pay, Samsung Pay, and Apple Pay — and major credit cards are accepted.":1,"#Remote Pay uses mobile technology to enable flexible payments for modern telecom consumers. With the same capabilities as physical payment terminals, remote payment functionality empowers associates to deliver elevated customer service with advanced transactional features.":1,"#Mobile-First Payments":1,"#Reduce the number of partners you work with by unifying payments across users and channels within a single platform. Reduce vendor complexity, streamline troubleshooting, and resolve issues faster with a single source of truth.":1,"#Omnichannel Retail Data Cubes":1,"#Data and Analytics Solutions for Omnichannel Retail":1,"#iQmetrix Award-Winning Omnichannel Retail Suite":1,"#Omnichannel Retail for Tier 1 US Carrier":1,"#Omnichannel Retail for BOPIS, ROPIS, and BORIS":1,"#Omnichannel Retail for Fulfillment Flows":1,"#Omnichannel Retail Guide":1,"#Omnichannel Retail Strategies for a Unified Customer Experience":1,"#Omnichannel retail is the ability to connect with and sell to retail customers across multiple channels in a consistent and unified way. And it can mean a lot of things but, for telecom retailers, it means staying competitive in the future of the industry. For customers, it means enjoying a seamless purchasing, fulfillment, and returns flow across multiple retail touchpoints — whether that’s online, in-store, on social media, or anywhere else. Since the COVID era, this type of shopping has become expected by increasingly demanding consumers. For retailers, now more than ever, omnichannel has become essential.":1,"#Omnichannel Retail 360 Degree View of Your Customer":1,"#Unified Commerce is the New Omnichannel Retail":1,"#Omnichannel Retail for Success During the Holidays":1,"#Omnichannel Retail for Success In Telecom":1,"#Omnichannel Retail Technologies for Telecom":1,"#From Legacy to Omnichannel Enabled":1,"#Omnichannel Retail?":1,"#iQmetrix Data and Analytics Solutions":1,"#Omnichannel/Unified Commerce Solutions Hub":1,"#Fortunately, iQmetrix’s Interconnected Commerce solutions are designed to tackle exactly these challenges. What’s more, within that suite of solutions, the iQmetrix Omnichannel suite has won multiple awards for its innovation and ability to help telecom brands go through their digital transformation, enabling the optimal customer experience.":1,"#There can be many technology challenges faced when upgrading a legacy system to one that is omnichannel-enabled. Efficiently and cost-effectively integrating multiple solutions and siloed databases — and making sure systems work together optimally — is one of the biggest issues that telecom retailers’ IT and operations departments face.":1,"#Added to that, a true Unified Commerce strategy must use robust data and analytics, along with an efficient Customer Relationship Management system, to create a personalized and targeted retail experience.":1,"#Further integrations with additional platforms, vendors, and supply-chain partners are also required to support other omnichannel elements, such as Local Inventory, Dropship, and a range of customizable marketing services.":1,"#For example, when it comes to BOPIS/ROPIS/BORIS, in order to make these complex flows easy and invisibly seamless for the customer, they must be supported by technology that has deep integrations with the carrier, the authorized retail channel, and the device manufacturer.":1,"#As mentioned above, some of the technological solutions to creating omnichannel flows can be quite challenging, especially when it comes to linking disparate systems from various players. The solution is to use a single, end-to-end technology suite that connects all those systems.":1,"#Omnichannel and Unified Commerce experiences must be supported by a full-suite of advanced, wireless-specific technology solutions such as iQmetrix Interconnected Commerce.":1,"#What is":1,"#What Solutions Do You Need for Seamless Omnichannel/Unified Commerce Flows?":1,"#Tier <span ljsid-1=\"\">1</span> US Carrier BOPIS Case Study: Meeting the Customer Where They Are":1,"#BOPIS, ROPIS, and BORIS: What’s the Difference and How Do You Implement?":1,"#BOPIS (etc.) Resource Hub":1,"#For example, in the case of BOPIS, it is very common for the customer to buy or reserve a product from a corporate-operated website and pick it up or return it at an authorized-retailer-run store operating on a different system. There may also be contractual hurdles that restrict a carrier from seeing inventory at their retailer’s stores, creating a major challenge for the carrier operating the corporate website and wanting to offer a BOPIS option (as in the case study below). See the next section for more on the technology needed to support these flows.":1,"#While these purchasing and fulfillment flows may seem simple in today’s retail vernacular, the behind-the-scenes technology required can be much less simple — especially in the complex vertical of telecom retail.":1,"#This newer phrase is an extension of BOPIS, but rather than picking up the product in-store, the customer has additional choices of where to pick up — such as parcel lockers, for example.":1,"#<strong ljsid-0=\"\">BOPA</strong>—Buy Online, Pick up Anywhere":1,"#The customer buys the product and receives it at their home, but wants to return or exchange it, so they can do this in the store of their choice (saving them from having to mail it back to the retailer).":1,"#<strong ljsid-0=\"\">BORIS</strong>—Buy Online, Return In-Store":1,"#First, the basics.":1,"#As above, only the customer merely reserves the product to pick up and pay for in store, as opposed to paying in the online flow.":1,"#<strong ljsid-0=\"\">ROPIS</strong>—Reserve Online, Pick up In-Store":1,"#This concept as simple as it sounds — a customer buys a product from an e-commerce channel online, and picks it up at the store of their choice. Given that the customer will have already paid for the product online, this is where Curbside Pickup can be added for extra convenience.":1,"#<strong ljsid-0=\"\">BOPIS</strong>—Buy Online, Pick up In-Store":1,"#Now that we have all the bigger definitions pinned down, let’s take a closer look at some of the most established purchasing and fulfillment flows in any given omnichannel strategy. There are a lot of acronyms used in the space, and it’s worth setting those out before we start.":1,"#What are BOPIS, ROPIS, BORIS, and BOPA?":1,"#Read more on our blog post: <a ljsid-1=\"\">Interconnected Commerce and What it Means for Your Telecom Retail Business.</a>":1,"#All of which means that a telecom retailer’s Omnichannel and Unified Commerce strategies are powered by Interconnected Commerce solutions — which also do much more besides!":1,"#iQmetrix’s suite of <a ljsid-1=\"\">Interconnected Commerce solutions</a> is a complete set of technologies that are modular, flexible, wireless-specific, and seamlessly connect disparate systems. In combination with our ecosystem of integrated partners, Interconnected Commerce is a streamlined tech stack designed to carry the complexities and weight of telecom retail so all carriers, OEMs, retailers, and sales associates can have frictionless and uplifting experiences — ultimately creating one for your customers.":1,"#It’s worth taking a sidebar here to explain how iQmetrix Interconnected Commerce differs from the more general Unified Commerce, given that they may sound quite similar. Whereas Unified Commerce is a general retail concept that is supported by many technologies, Interconnected Commerce is a category of technology solutions.":1,"#What is Interconnected Commerce (and is it different from Unified Commerce)?":1,"#Watch Now":1,"#Unified Commerce: Achieving a <span ljsid-1=\"\">360</span>-Degree View of Your Customer":1,"#Achieving a <span ljsid-1=\"\">360</span>-Degree View of Your Customer":1,"#Unified Commerce Resource Hub":1,"#As advanced technologies such as AI and augmented reality become increasingly ingrained into retail, this data can be used in new ways as part of the omnichannel experience. For example, interactive store shelves — which display product information on demand — can identify products to the customer that fit their specific needs, such as an accessory that matches the device the customer is in-store to pick up. And AI can parse huge amounts of data to create entirely personalized retail relationships between a telecom brand and every one of its customers.":1,"#As a practical example, this might be where a customer’s regular wireless retail brand texts them with personalized promotions tailored to their choice of device or current rate plan. Engaging with this text could then send the customer into an omnichannel purchasing flow for that product, or an invitation to book a time in-store for a consultation.":1,"#Using these results, present the right items, offers, and services to each customer at each moment of an interaction. This not only allows you to keep products in view of the customer, it ensures that each product and promotion shown is actually of interest to that customer.":1,"#For a retail sector that is mired in legacy systems and a range of technological challenges, achieving all of that is no small feat. And without a robust omnichannel technology solution at the core of your business, this kind of unified commerce just isn’t possible.":1,"#Mining that data for consumer insights and business opportunities using advanced analytics and/or AI analytical tools.":1,"#Bringing all relevant data from your functional business areas together within a single repository, creating a single version of the truth.":1,"#When layered in with Omnichannel strategies, Unified Commerce could be broken down into three strategies:":1,"#Whereas Omnichannel focuses on the <strong ljsid-1=\"\">front-end</strong> <strong ljsid-3=\"\">experience</strong>; i.e. sales channels communicating with each other":1,"#It interconnects <strong ljsid-1=\"\">all systems and software</strong>, <strong ljsid-3=\"\">customer touchpoints</strong>, and <strong ljsid-5=\"\">data</strong> so that the customer has the same consistent, personalized experience regardless of the channel they choose":1,"#Unified Commerce unifies <strong ljsid-1=\"\">back-end systems</strong>; brings all data into a single centralized platform":1,"#How does Unified Commerce differ from Omnichannel?":1,"#(and is it different from Omnichannel)?":1,"#What is Unified Commerce":1,"#Customers expect retailers to meet them in their chosen channel or platform, to personalize their offerings, to offer a seamless purchasing, fulfillment, and returns flow throughout different channels, and to create the same immaculate brand experience at every touchpoint and stage.":1,"#<span ljsid-0=\"\">5</span> Omnichannel Strategies Essential for Success During the Holidays":1,"#Read The Playbook":1,"#Omnichannel Retail Playbook: Post-COVID Success in Telecom":1,"#Playbook":1,"#Omnichannel Resource Hub":1,"#These strategies all apply to wireless retail, with <a ljsid-1=\"\">BOPIS</a> being the most frequently implemented.":1,"#In today’s digital age, shoppers demand a unified omnichannel experience across all your retail channels — one that offers flexibility, continuity, and consistency no matter where they are.":1,"#booking store appointments online,":1,"#buying online, getting home delivery, and returning the item to a store,":1,"#curbside pick-up,":1,"#buying or reserving a product online and picking up the item in the store of your choice (also known as <a ljsid-1=\"\">BOPIS/ROPIS</a>),":1,"#Some practical examples of omnichannel retail include:":1,"#Companies with strong engagement across channels see a <strong ljsid-1=\"\"><a ljsid-1-0=\"\"><span ljsid-1-0-0=\"\">9</span>.<span ljsid-1-0-2=\"\">5</span>%</a></strong> YoY increase in revenue":1,"#<a ljsid-0=\"\"><strong ljsid-0-0=\"\"><span ljsid-0-0-0=\"\">94</span>%</strong> </a>of consumers are frustrated by disjointed experiences across a brand":1,"#Other research has shown:":1,"#In a <a ljsid-1=\"\">global Omnichannel trends research report</a> by digital consultancy and research group Kin + Carta, <span ljsid-3=\"\">66</span>% of consumers across the US and UK have spent more time and/or money because of an immersive experience. Conversely, <span ljsid-5=\"\">44</span>% of respondents said they have stopped shopping with a retailer because of digital channel frustration.":1,"#Omnichannel Retail Strategies and Solutions for Telecom":1,"#The Ultimate Guide to":1,"#Poor translation":1,"#Good translation":1,"#Original text":1,"#Rate this translation":1,"#Your feedback will be used to help improve Google Translate":1,"#iQers” who bring their talent, passion, and experience to their jobs every single day. Our organization fully embraces a self-management approach, guided by our cultural values, our commitment to giving back, and our desire to be happy and fulfilled while excelling at our work.":1,"#For any questions regarding this Privacy Policy, please contact us at":1,"#Entice new and keep existing customers with targeted local inventory ads, featuring detailed product info and images. Once your products have been added to your Business Profile through Google’s Local Inventory app, you can start running targeted local inventory ads featuring detailed product info & images. Receive a $<span ljsid-1=\"\">100</span> ad credit to use on for your local inventory ads when you spend $<span ljsid-3=\"\">50</span>.":1,"#Local Inventory FAQs":1,"#iQmetrix | Omnichannel Retail Strategies and Solutions for Telecom":1,"#Is Unified Commerce the New Omnichannel?":1,"#Link to original article.":1,"#Telecom Defined: <span ljsid-1=\"\">5</span> Essential Omnichannel Technologies":1,"#How to Create a Unified Customer Experience":1,"#Why the iQmetrix Omnichannel Suite is Award-Winning":1,"#×":1,"#In looking at other types of apps, however, an interesting picture emerges when looking at <a ljsid-1=\"\">which age groups uses them the most</a>. Education, social, and media apps were most-used by Gen Z. Apps most-used by Millennials were largely interest-specific, including health and fitness, food & drink, and lifestyle. Whereas the apps most-used by Gen X and Boomers — weather, news, and medical apps — reflect a more utilitarian approach. Even in app types that are used by everyone, such as banking apps and dating apps, generational differences are reflected in which apps people use, with Gen Z largely making different choices than their older counterparts.":1,"#iQmetrix | Security, Stability, Scalability: iQmetrix’s…":1,"#The purchase of DXP and Activation, valued at $<span ljsid-1=\"\">14</span> million, is an investment that allows iQmetrix to integrate advanced digital retail technology with intelligent retail management, ultimately enabling retailers to deliver exceptional consumer experiences.":1,"#For <span ljsid-1=\"\">22</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">16</span>.<span ljsid-5=\"\">4</span>BN in sales last year, and are used by <span ljsid-7=\"\">300</span>,<span ljsid-9=\"\">000</span> telecom retail professionals across <span ljsid-11=\"\">1</span>,<span ljsid-13=\"\">000</span>-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. For more information, please visit <a ljsid-15=\"\"><strong ljsid-15-0=\"\">www.iqmetrix.com</strong></a>.":1,"#<strong ljsid-0=\"\">Vancouver, BC — May <span ljsid-0-1=\"\">11</span>, <span ljsid-0-3=\"\">2022</span>—</strong>iQmetrix, North America’s leading provider of telecom retail management software, announced today that it has closed its acquisition of Digital Experience Platform (“DXP”) and Activation Solutions (“Activation”) from Synchronoss Technologies, Inc. (Nasdaq: SNCR) — a global leader in cloud, messaging, and digital products and platforms.":1,"#The acquisition of these product pillars and associated employee base now gives iQmetrix its first office in Bangalore, India. Approximately <span ljsid-1=\"\">100</span> employees in India, the US, the UK, Ireland, and Germany will be transitioned into iQmetrix.":1,"#iQmetrix Goes Global With Close of Synchronoss DXP and Activation…":1,"#Vancouver, BC—May 11, 2022—iQmetrix, North America’s leading provider of telecom retail management software, announced today that it has closed its…":1,"#Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than <span ljsid-1=\"\">1</span>,<span ljsid-3=\"\">500</span> talented Synchronoss employees worldwide strive each day to reimagine a world in sync. Learn more at <a ljsid-5=\"\"><strong ljsid-5-0=\"\">www.synchronoss.com</strong></a>.":1,"#Using AI for customer service is another key trend, deemed the second-most likely to grow over the next few years by survey respondents. iQmetrix’s Stacy Hamer is seeing this play out in client conversations, too. She said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>I’m fascinated that three times in the last week, this idea of an AI-powered or in-store virtual assistant has come up in client discussions. So, there is an appetite to think about it and talk about it, which suggests that it could soon be a reality.”":1,"#<span ljsid-0=\"\"></span><span ljsid-2=\"\">’</span>":1,"#When it comes to the biggest challenges facing telecom retailers in implementing unified commerce strategies, one answer dominated, and that was tacking the complexities of carrier-to-retailer system integrations. iQmetrix’s Stacy Hamer sees this pain point between carriers and authorized retailers every day. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>It’s just so overwhelming,” she said. <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>You have a spaghetti-bowl of integrations that makes it incredibly difficult to implement new technologies such as omnichannel solutions. It’s hard to even know where to start. That’s where you need a unified, integrated suite of solutions that untangles that spaghetti bowl, streamlines integrations, and makes it easy to implement new technologies that just plug into your existing systems. That’s why we at iQmetrix exist. That’s why Interconnected Commerce exists.”":1,"#As for the future of consumer purchasing habits and where respondents see the focus? Just like in our last survey two years ago, the top-selected answer — by more than three-quarters of respondents — was <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>greater focus on customer loyalty and rewards programs to upsell and increase consumer spend.” Given that competition is continuing to increase in the wireless space, especially from wireline companies entering the market and successfully luring subscribers with attractive bundling options, it’s perhaps not surprising.":1,"#Trish Sale added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Ultimately, it is about the ability to pull together all those various carrier and retailer systems seamlessly so that you can have a frictionless experience, you can transact within wireless, you can get that activation to happen without having to swivel between systems — without having that disjointed and disconnected experience. And you can only do that with Interconnected Commerce.”":1,"#Nearly two-thirds of respondents said it was either very or somewhat likely that there would be <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>considerable growth in AI and machine-learning being used to analyze customer data and retail patterns/buying behavior, which is then used to shape retail strategies” — making this practical application the top answer in our AI/AR/VR question.":1,"#Hamer agrees wholeheartedly with this assessment and thinks consumers’ loyalty to their existing points schemes could be key to this. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>It’s not about winning the new subscriber race anymore; it’s about winning the customer loyalty race.”":1,"#Stacy Hamer, Chief Operating Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Even though there’s some nervousness and caution in some of these responses, what I love about the businesses in this industry is how resilient they are. Anytime something has changed dramatically, there’s an initial fear, but then they realized, we’ve figured out how to transform ourselves and take advantage of the thing we thought was threatening.”":1,"#However, iQmetrix’s Stacy Hamer is optimistic about telecom retailers’ ability to adapt and thrive, even in a tough environment. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>No matter what problem gets thrown into this industry, they will transform and they will be resilient and they will find new ways to engage with their customers to win that loyalty race. And we will be there, giving them the support and technology they need to do that. It makes me so proud to be a part of this evolution.”":1,"#Hamer added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>That’s where you need a single activation solution that is integrated one time and deployed to many, reducing IT infrastructure costs; that is simple and easy to use, which reduces agent training costs and helps with staff turnover; and that keeps retailers up to date with all carrier rate plans and offerings, which are only getting harder to keep track of.”":1,"#<span ljsid-0=\"\">“</span>The good operators will be resilient enough to do this — they might have a decline in smartphone demand, but":1,"#Looking further forward, opinion is largely mixed on how the role of the physical telecom retail store will evolve over the next five years. iQmetrix’s Trish Sale said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Retail is moving into that hybrid space where customers are expecting to interact in multiple ways with a given brand, and see the store as an extension of their other points of contact with the brand. It’s not that physical retail is disappearing, but that Interconnected Commerce is becoming a key way that the telecom industry interacts with its retail customers.”":1,"#iQmetrix Goes Global With Close of Synchronoss DXP and Activation Solutions Acquisition":1,"#iQmetrix’s intelligent retail management software is designed to power sales of connected devices. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using robust reporting; and unify storefronts and digital channels for a consistent customer experience — in-store, online, and anywhere else.":1,"#Mala traducción":1,"#Texto original":1,"#Tu opinión servirá para ayudar a mejorar el Traductor de Google":1,"#Valora esta traducción":1,"#Andre Tagliamonte, Vice President of Business Development at iQmetrix, explained, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>With the store-within-a-store model, they will be working with multiple different carrier plans and that becomes very complicated. Even when it just comes to the SKU creation of devices alone, which includes the description and the color and the memory and so on. It is a tremendous amount of work for any organization — but it’s that much harder when you have multiple carriers.":1,"#Sean Anderson, Client Manager at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>It’s essential for the primary retailer to own the software contract. Some retailers might choose an independent operator, and the operator will buy and implement the technology and run with it. But then, the primary retailer will often want additional features such as partner integrations, or they want data and analytics — and the software provider can’t provide those, because their contract is with the independent operator. So, the primary retailer having control of that technology contract is a must-have. And they can still hire an independent operator to run it, if they choose — that way everyone has what they need.”":1,"#This is another area where iQmetrix’s many years of experience is vital, explained Scott. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>It’s something we at iQmetrix are very much accustomed to accommodating, but working with an independent operator is usually new to the primary retailer. And there can be challenges in the retailer giving the kiosk operator what they need to succeed, while not revealing all the confidential costs and profits to them. We are able to work with both companies and create solutions to smooth these processes.”":1,"#Tagliamonte said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>A massive pain point in telecom retail in North America is activation time — and for multi carrier retailers out there that have to service more than one carrier, it becomes very, very time consuming. It can take sometimes <span ljsid-5=\"\">40</span> minutes, sometimes even an hour to input all that information in various systems. The beauty of the DXP and Activation Solutions is that the purchasing journey can happen very quickly without any barriers and without any dampening of that customer journey.”":1,"#Eric Eden, Product Lead at iQmetrix, who worked on the acquisition, explained, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>With our new DXP and Activation Solutions, the primary retailer’s team who are designing the ideal customer experience will be able leverage APIs simply when managing multiple touchpoints. This technology investment takes iQmetrix solutions to the next level; providing retailers the key capabilities needed to efficiently manage and expand how they reach and service their customers. With our DXP investment, we accelerate the future of retail.”":1,"#<span ljsid-0=\"\">“</span>For example, one of our major national electronics retail clients has shared with us that, when a new device is launched, like an iPhone<span ljsid-2=\"\">13</span>, there are well over <span ljsid-4=\"\">800</span> SKU definitions when you consider all of the carrier brands that they incorporate. So having an inventory management solution that solves for that is definitely an advantage for any retailer out there.”":1,"#There’s also nothing to worry about in terms of data getting into the wrong hands, Anderson added. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>In a solution such as RQ, there are many possible security settings, so the right people have the right level of visibility into all aspects the system.”":1,"#Kristen Scott, Client Manager at iQmetrix, agreed, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The main reason our national retailer clients come to us is because of our experience in wireless retail. These retailers are taking on a whole new industry. In doing so, they are building relationships with all the carriers, and we have a lot of experience in that area and in the language and terminology of the industry. Our clients who are new to the sector appreciate that they can draw on our two decades of experience in solving these bigger challenges — such as how you can get into wireless profitably, how to avoid the pitfalls, how to create a seamless customer experience, and lessons learned from other retailers.”":1,"#Scott said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>On a single device and rate plan sale, you might be tracking upwards of five different subsidy types, all depending on promotions that are going on. Plus there are upsells that could be added on, such as insurance coverage.”":1,"#<span ljsid-0=\"\">“</span>This is a major pain point for these big-box retailers,” Tagliamonte said. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>They need an inventory management solution in which, when the inventory is scanned into the wireless retail management system such as RQ, it automatically shows where the location of that inventory is and where it ends up.”":1,"#This Privacy Policy is part of the Terms of Use (“<strong ljsid-1=\"\">Terms</strong>”) governing your use of: the iQmetrix website at <a ljsid-3=\"\">www.iQmetrix.com</a>, including the online products or services which may be accessed therein, and any Account you use to access any of the above, (collectively, the <span ljsid-5=\"\"></span><span ljsid-7=\"\">„</span><strong ljsid-8=\"\">Service</strong>”), all of which are offered by iQmetrix Software Development Corp., <span ljsid-10=\"\">200</span> – <span ljsid-12=\"\">1333</span> Johnston Street, Vancouver, BC. (“<strong ljsid-14=\"\">iQmetrix</strong>”, <span ljsid-16=\"\"></span><span ljsid-18=\"\">„</span><strong ljsid-19=\"\">we</strong>”, <span ljsid-21=\"\"></span><span ljsid-23=\"\">„</span><strong ljsid-24=\"\">our</strong>” or <span ljsid-26=\"\"></span><span ljsid-28=\"\">„</span><strong ljsid-29=\"\">us</strong>”).":1,"#Within your Google Business Profile, you can get insights on how people interact with your business on Google. In Business Profile performance report, you can see interactions such as search queries that people used to find your store, the number of users who visited your profile, the number of requests for directions, calls, and more.":1,"#When you enable the Local Inventory on Google app, your products are automatically added to your Business Profile on Google and can appear in Google searches free of charge across Search, Maps, and the Shopping tab.":1,"#Enabling customers to see your in-store product availability instills confidence that your store has what they need. Your local store will appear over and above big-box retailers in search results, giving your store the visibility it wouldn’t otherwise have.":1,"#Show your in-store product inventory in Google searches to boost customer confidence. Create a unified experience with the convenience of online research combined with the relationship-building that only in-person retail can provide.":1,"#iQmetrix integrates with Google solutions to ensure accurate, real-time changes to your product catalog so you can capture the attention of every shopper searching for product inventory in nearby stores.":1,"#Wireless retail is competitive, especially with the rise of same-or-next-day shipping and the expansion of online retail. Through iQmetrix integration with Google, you can easily sync your in-store products to your Business Profile on Google so they can stand out across Google Search, Maps, and the Shopping tab. Enabling this integration means eager shoppers see your product inventory so you can drive in-store sales from online searches.":1,"#Products listed in RQ are automatically added to your Business Profile on Google. Shoppers searching nearby on Google for a product you offer can easily see items you have in stock, complete with product details and pricing, making pre-purchase product research a breeze.":1,"#iQmetrix takes great pride in our award-winning, people-first culture. Our success comes from the hundreds of incredible <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>iQers” who bring their talent, passion, and experience to their jobs every single day. Our organization fully embraces a self-management approach, guided by our cultural values, our commitment to giving back, and our desire to be happy and fulfilled while excelling at our work.":1,"#Today, iQmetrix’s suite of <a ljsid-1=\"\">Vernetzter Handel</a> solutions powers the wireless retail operations of leading telecom brands — including major carriers and globally recognized device manufacturers. We also serve big-box retailers and authorized wireless dealers of all sizes.":1,"#About Synchronoss":1,"#Over the coming months, iQmetrix will work with Synchronoss to ensure a smooth transition for both customers and employees.":1,"#DXP and Activation enable telecom operators and retailers around the globe to create, orchestrate, and manage digital experiences across all channels. Using a low-code approach, DXP allows users to easily create, integrate, and publish customer journeys and experiences through simple drag-and-drop configurations.":1,"#Working with an independent retail operator—or not":1,"#Integrating multiple carriers and smoothing out rebates":1,"#Having a robust system that tracks all the phone and plan discounts that need reconciling, and allows the primary retailer to check for any discrepancies when they receive their carrier rebates, is essential.":1,"#Drawing on decades of wireless knowledge":1,"#Inventory management for products and rate plans":1,"#From big-box retailers to major grocery stores, and many more well-known brands besides, national retailers are flocking to the same smart strategy — implementing wireless retail store-in-store outlets and kiosks. These big-box and major grocery retailers all know that customer experience is key, and keeping shoppers engaged and happy in-store is an essential part of successful retail. If that means the customer can buy and activate their new smart device at the same time as shopping for groceries, home office supplies, or other electronics, that’s a win for everybody.":1,"#Avoiding common pitfalls from the outset":1,"#But how does a national retailer launch a series of in-store wireless outlets successfully, when they may have little to no experience of operating in this highly complex retail vertical? After all, with factors such as multiple carrier integrations, carrier rebates, and dual POS systems to consider, there are many potential pitfalls that the retailer might not see coming.":1,"#Elevating the customer — and associate — experience":1,"#Right place, right time":1,"#For example, a typical iQmetrix carrier integration means that when a rate plan is sold, the wireless kiosk associate enters the sale into the carrier’s system, and API integrations mean that it is directly pulled into iQmetrix’s <a ljsid-1=\"\">RQ point of sale system</a>. This creates a unique invoice with all the data included. When the retailer goes to take payment in its own POS, a custom API built by iQmetrix means that simply inputting the invoice number pulls all the customer and transaction data into the retailer’s POS. This creates a smooth purchasing process with minimal data re-entry and swivel-chair activity.":1,"#Some national retailers choose to manage their wireless store program themselves; others opt for the white-glove service of an operator who has expertise in that area. There are pros and cons for each, but one factor remains the same: the primary retailer must ensure that they are the ones who have ownership of the technology contract, rather than an independent operator.":1,"#One early decision to make is whether the primary retailer is going to be operating the wireless kiosks inside their stores themselves, or retain the services of an independent wireless kiosk operator such as OSL or ASI, among many others.":1,"#Add-ons and upselling opportunities":1,"#iQmetrix offers an award-winning suite of omnichannel solutions that are an essential aspect of any store-within-a-store wireless strategy.":1,"#The future of store-in-store wireless retail: DXP and Activation Solutions":1,"#Important considerations for national retailers getting into wireless retail: common pitfalls, integrating carriers, inventory management, and elevating CX":1,"#Buy or reserve online, pick up in-store":1,"#There are many reasons for a national retailer to set up a wireless store-within-a-store program. With the pandemic prompting a massive surge in e-commerce adoption for groceries, electronics, clothing, and almost any vertical you can think of, retailers with brick-and-mortar locations are looking for ways to recover market share. Shoppers are now demanding new levels of convenience, and retailers offering a one-stop shop for all their needs will inevitably capture more engagement. Above all, a store-in-store strategy must be about offering the customer the best possible retail experience to ensure they come back time and again.":1,"#iQmetrix | Best Practices for Store-Within-a-Store Telecom Retail":1,"#Want to learn more about iQmetrix’s wireless store-within-a-store solutions?":1,"#Even before the implementation of the telecom-specific retail management system into the new wireless kiosks, the retailer’s technology partner should be able to guide the retailer through the complexities of various carrier agreements. And after launch, the retailer can continue bring new carriers on board to its wireless program with new integrations.":1,"#In this whitepaper, we will examine the following:":1,"#Creating a new user experience":1,"#A system such as the <a ljsid-1=\"\">iQmetrix inventory module</a> manages the product lifecycle from end-to-end, keeping the primary retailer and the wireless kiosk operator (if there is one) in the know at all times. From product shipment to system updates to estimated arrival to who sold what and when, serialized and non-serialized inventory must be taken care of with a comprehensive technology solution designed for the complexities of wireless retail.":1,"#Having an <a ljsid-1=\"\">advanced inventory management system</a> is always an essential element of telecom retail management — but even more so when it comes to a store-within-a-store.":1,"#learn more about iQmetrix’s wireless store-within-a-store solutions":1,"#Queue management and appointment scheduling":1,"#A key requirement of any retailer’s store-within-a-store program is for its new <a ljsid-1=\"\">wireless retail management solution</a> to be able to manage the wildly complex subsidies and rebates that are involved in selling discounted devices and rate plans from multiple carriers.":1,"#In its wireless retail strategy, the primary retailer is faced with the daunting task of integrating not just one but multiple carriers into the wireless kiosk’s RMS to enable activations. No small feat, considering that device activations are notoriously time-consuming and often require swivel-chair data entry. The retailer needs to work with their specialist technology partner to create integrations that will make this process as smooth and seamless as possible.":1,"#Who owns the technology contract?":1,"#Elevating the customer—and associate—experience":1,"#Looking ahead, how is technology advancing right now that will affect the customer experience in store-within-a-store wireless retail?":1,"#That’s where it’s essential for the retailer to choose a wireless retail management solution that comes with a wide array of partner integrations. Each one of these plug-ins offers an innovative way to improve the customer and store associate experience, the efficiency of the store operations, the ultimately profitability of the business.":1,"#Primarily, the national retailer needs a technology system that integrates with the multiple carriers whose rate plans they will be selling, and offers complete reconciliation for the discounts on the devices sold with rate plans. It also must provide inventory management solutions, so the management of inventory at the wireless kiosk can be separate from the main store’s inventory if required. Plus, the retailer needs this highly specialized RMS and POS to integrate seamlessly into its primary store’s own systems, so they can separately process device sales, take payments, and reconcile sales internally.":1,"#However, a national retailer setting up a wireless store-within-a-store program will inevitably face a series of challenges to overcome. They need a retail management system and point of sale that is specifically designed to power telecom sales, as the system used in primary retail store will invariable not offer the features necessary for complex wireless sales and activations.":1,"#iQmetrix has <a ljsid-1=\"\">acquired DXP and Activation Solutions</a> that will leapfrog the company’s ability to offer these advanced functions over its competitors.":1,"#One significant leap that will contribute to improving of purchasing journeys sooner than later is the Digital Experience Platform (DXP) — a modern technology that accelerates retailers’ ability to create optimal customer journeys using a simple low-code environment. The DXP applies business logic to take the customer along one of multiple possible paths, offering instant solutions to their various choices — all while plugging in the various carrier activation options along the way.":1,"#Additionally, the store-within-a-store is no different than a high-street wireless store in needing advanced tools for a wide variety of business functions, such as workforce scheduling, employee engagement, staff training and development, sales and marketing tools, store video data and analytics, vendor-managed accessory inventory, and many more features.":1,"#The primary retailer must ensure the technology they implement for their wireless program has a full suite of <a ljsid-1=\"\">omnichannel retail solutions</a> that includes:":1,"#Another element of necessary functionality in a multi-location national retailer is being able to manage their inventory by location.":1,"#As well as this seamless brand experience, the customer in the store will also expect add-ons and options — and the retailer should be taking the best possible advantage of these upselling options. These might range from device insurance to screen protection insurance, from device after care to buy-now-pay-later financing, and more.":1,"#E-commerce capabilities":1,"#Just because this is a store-within-a-store or kiosk-style retail operation doesn’t mean the customer’s expectations of an elevated experience will be any less than a regular wireless store. A shopper buying their new device at a store-within-a-store will be just as demanding when it comes to seamless online-to-in-store purchasing flows, online access to in-store availability, being able to reserve devices online, booking appointments to set up their rate plan, and so on.":1,"#Rebate complexities eliminated":1,"#In addition to these advanced technological solutions, the primary retailer needs to work with a best-in-class provider to rely on as a trusted partner on their journey into the wireless sector. In the early days of the partnership between primary retailer and technology provider, there needs to be a period of consultation and knowledge-sharing before the hard work begins.":1,"#How National Retailers Can Move into Wireless Sales Painlessly and Profitably":1,"#Curbside pickup":1,"#In-store product availability":1,"#Working with an independent retail operator — or not":1,"#Q&A: Solving the Challenges Faced by Wireless Store-Within-a-Store Operators":1,"#iQmetrix | iQmetrix Goes Global With Close of Synchronoss DXP and…":1,"#iQmetrix | 2023 Trends in Telecom Retail: The Future is…":1,"#Contactless Payments for Telecom Retail":1,"#We’re excited to introduce Shiftlab for RQ, our latest integration with Shiftlab’s cutting-edge technology.":1,"#support@iQmetrix.com":1,"#Create schedules optimized for both wireless retail employees and guests, all with a single click. By combining real-time Point of Sale and Time & Attendance data, Shiftlab schedules your reps at ideal times to maximize your ROI.":1,"#Keep track of your telecom retail store teams’ time and attendance, save on labor costs, and streamline payroll with our smart time clock solution.":1,"#Empower your field team with access to real-time information to be proactive on key telecom retail staffing trends, like:":1,"#Get a first look at our game-changing solution, <strong ljsid-1=\"\">Shiftlab for RQ</strong>.":1,"#Workforce Management Software Built for Telecom Retail":1,"#Understand the recent enhancements Shiftlab has made to <strong ljsid-1=\"\">supercharge your wireless retail staff scheduling</strong>.":1,"#Are you ready to optimize your telecom retail workforce management?":1,"#Shiftlab’s AI-driven forecasting engine uses historical wireless retail sales data, recent trends and event effects to accurately predict the labor demand for each location down to the hour.":1,"#Get results in a tight wireless retail labor market":1,"#Hear success stories of retail operators who have already transitioned to Shiftlab, and understand their <strong ljsid-1=\"\">unprecedented ROI</strong>.":1,"#Unleash your team’s full potential with Shiftlab for RQ. With a click of a button, get direct access to Shiftlab’s powerful workforce management platform, right within your wireless retail management system. With <a ljsid-1=\"\">automated employee scheduling</a>, streamlined time and attendance management, and real-time data insights, you’ll be empowered to simplify the way you schedule employees.":1,"#An efficient, single workforce management solution":1,"#Learn how to maximize its use through a<strong ljsid-1=\"\"> live demo.</strong>":1,"#Revolutionize Your Operations with Shiftlab for RQ":1,"#Download a Copy":1,"#2023 Trends in Telecom Retail: The Future is Interconnected Commerce":1,"#Methodology":1,"#Keeping ahead of this relentlessly changing industry is a major challenge.":1,"#Much more purchasing through channels such as Google, Facebook, Instagram, Snapchat, TikTok, live-stream shopping, etc.":1},"version":3712}]