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May also be labeled as <span ljsid-2=\"\"></span><span ljsid-4=\"\">'</span>TSP<span ljsid-6=\"\">100</span>III’ with Ethernet port.":1,"#Steve Eastlick, COO of Wireless World, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We have always found iQmetrix Summits to be a great experience. The atmosphere is always lively, and attending has helped our company in numerous ways. The breakout sessions have provided us with unique ideas and allowed us to collaborate with others to create more efficient processes. Working with iQmetrix has made our company better.”":1,"#The <span ljsid-1=\"\">2024</span> SummitX theme is <strong ljsid-3=\"\">Innovation | Insights | Intelligence | Interconnection</strong>—concepts that capture the four key conference tracks. Two days of sessions and events on October <span ljsid-5=\"\">28</span> and <span ljsid-7=\"\">29</span> will see retail experts and keynote speakers exploring innovations on the future of telecom retail, insights into the sector and its challenges, intelligence on wider industry trends, and the interconnections created when we come together with likeminded professionals and complementary businesses.":1,"#Past Summit attendee Joe Reinke, IT Team Leader at BeMobile, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Summit has always been a gathering of the brightest minds and leaders in our industry. It’s where my passion for BI reporting was ignited, and I always come away with a clearer vision of how the industry is moving forward and how we can strategically align our efforts.”":1,"#Megan Howse, Senior Vice President of Marketing at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We couldn’t be more thrilled to be bringing back our greatly missed Summit and taking it to the next level. SummitX is going to be a truly unmissable event of the kind you simply cannot experience anywhere else in the telecom retail industry. Alongside the cherished great experiences of the past, we’ll also be introducing new elements, creating a dynamic blend of tradition and innovation. It’s going to be so great reconnecting in person with our clients and partners. We can’t wait!”":1,"#More than":1,"#iQmetrix | RQ Terms of Use":1,"#iQmetrix | iQmetrix’s Carrier Connect Reinvents the Painful Device…":1,"#CTIA <span ljsid-1=\"\">2013</span>: iQmetrix Adds New Tools for Retailers":1,"#This form of touchless payment enables customers to pay for in-store purchases without a traditional payment terminal. Whether they want a distanced payment process or want to speed up the retail experience and complete the transaction on their own, remote pay functionality provides that efficient convenience.":1,"#iQmetrix Bill Pay makes it easy to move the right amount of money to the right place, every time. By ensuring bill payments are disbursed accurately, there’s no friction when moving funds from customers to authorized retailers to the carrier.":1,"#A valuable wireless retail point-of-sale solution needs to go beyond the transaction. From improving transaction times to bettering the in-store experience for both associates and customers, cellphone store POS software should be easy to use and include front-of-house retail solutions like mobile POS, payment processing, and contactless payments.":1,"#Tax management is very complicated. Telecom retailers need efficient retail sales tax software to ensure that their tax footprint is properly tracked, and that tax rates are always compliant. Powered by Avalara, Tax Management is an end-to-end wireless retail sales tax solution that manages tax calculation, filing, and remittance — alleviating the burden of tax compliance for telecom retailers.":1,"#This means that businesses that want to remain competitive need to make customer experience their priority. Stacy Hamer, Chief Operating Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>In the telecom space, it’s not about winning the new subscriber race anymore; it’s about winning the customer loyalty race. It’s about which telecom brands will be able to <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>own’ the consumer.”":1,"#knowledge":1,"#Queue Management offers a simple yet effective self check-in process that makes joining easy and knowing your place even easier. Customers are made aware that they’ll be notified when they should return to the store, so they can feel confident in going about their day without losing their place. Your store should place signage in an easy-to-see location in the front of your store — customers should be able to arrive, see the signage from outside of your location, and be directed to scan a QR code or send an SMS from their mobile device to be added to the queue.":1,"#visibility into the queue for the chance to optimize in-store efficiency.":1,"#Managing a busy queue can be brutal. To avoid the stress, make sure your team is trained on Queue Management to":1,"#and make it a staple for all of your telecom retail store locations. Not only will you be a step ahead of the competition, but you’ll also be unifying your brand and customer experiences — no matter the location your customer visits, they’ll have the same, great experience with your brand.":1,"#Learn About Queue Management":1,"#Queue Management is a part of the award-winning omnichannel suite from iQmetrix. See why this software was chosen as Business App of the Year in the <span ljsid-1=\"\">2020</span> Mobile Breakthrough Awards.":1,"#effectively manage in-store traffic, help device-less customers with":1,"#Meeting Customer Expectations":1,"#Queue Management collects customer contact information and then adds the customer to a virtual queue.":1,"#Customers will become more relaxed about joining a virtual queue the more information they have available to them — they want to know what to expect. One of the biggest irritants and causes of confusion is around the start and endpoints of lines. If you’re not sure where you are in the queue, especially without seeing a physical line to judge a wait-time by, you may not bother even trying to join the queue.":1,"#Managing a busy queue can be brutal but to avoid this added stress, your teams should be leveraging the improved Reason Codes functionality. It allows associates to provide greater insight into why customers are joining the queue.":1,"#help improve the shopping experience for associates and customers alike. Trained associates have the":1,"#iQmetrix | Queue Tips: How to make the most of Queue Management":1,"#assisted check-ins, and leverage":1,"#Prepare for the Busy Periods":1,"#Allowing shoppers to wait comfortably in their car or visit a nearby coffee shop, instead of standing in long lines, is a way to differentiate your store from your competitors. While it drastically reduces the potential for sales lost due to walkouts caused by long lines, it shows the customer that you’re putting their needs first.":1,"#Keep it Simple":1,"#For now, safety will likely be the number one concern among shoppers. Ensuring that your store is prepared for the influx of shoppers without causing lines that deter sales starts with using Queue Management. You’ll provide safe, positive, and welcoming customer experiences that will go a long way to making every customer visit a profitable one.":1,"#When a customer joins the queue, a list of reasons will be available to them to choose from. While they will still only be able to select one of four reasons provided, your business can now build a custom list of reasons by selecting the reasons that best fit your customer’s habits. Custom Reason Codes will help to improve the shopping experience for associates and customers alike. Giving associates the knowledge and tools to effectively manage in-store traffic, and leverage visibility into the queue for the chance to optimize in-store efficiency.":1,"#Consumers are expecting more from customer service than they ever have before. Boost your customer’s satisfaction and help draw in new business with Queue Management.":1,"#It’s time to re-think how your store operates.<strong ljsid-1=\"\"> </strong><span ljsid-2=\"\">When you’re store is busy, give customers the option to join a virtual queue, instead of waiting for service in a physical line. </span>":1,"#Add Contact Information for Same-Day Appointments":1,"#If customers are browsing your website, it’s likely that they’re planning a trip to your store sometime soon. Adding <span ljsid-1=\"\"></span><span ljsid-3=\"\">‘</span>Contact Us’ information to your website means browsers can book appointments to quickly become customers. Same-day appointments can be made over the phone.":1,"#Busy periods can bring unexpectedly high numbers of customers into your stores. Busy stores can quickly escalate into safety issues and without a way to manage it, customers may not feel comfortable shopping with your brand.":1,"#Booking same-day appointments through Queue Management can also be done in-person so that those without working devices can still be added to the appointment queue.":1,"#Manage the Queue and Earn Greater Insights":1,"#Here are our top Queue tips for making the most out of Queue Management.":1,"#Queue Management collects customer contact information and then adds the customer to a virtual queue. They won’t have to wait in a line and will be called back to the store when an associate is ready to see them. It’s the physical distancing and convenience customers want with the chance to maintain the associate’s ability to provide exceptional in-store service. Flexible, customer-centric service is what the new normal in retail is all about.":1,"#tools to":1,"#Train Your Staff":1,"#These appointments are booked and managed by associates through Queue Management and with all appointment details included in the booking, associates can be ready for the customer when they enter the store. This ensures a great experience for the customer while enabling the associate to plan their day to accomplish all other tasks.":1,"#Queue Management gives straightforward text messages that clearly let the customer know they have been added to the queue and when they should return to the store for their turn to shop.":1,"#But it’s not enough to just have <a ljsid-1=\"\">Queue Management</a> available, you need to be able to optimize it. For this, following best practices is the key to success.":1,"#Once you enable queue management solutions for your stores, it’s going to quickly become a service your customers expect of you. It’s not just a tool for the pandemic era, but a tool that can be leveraged to continuously meet the changing behaviors of telecom consumers. Keep Queue Management enabled beyond the time of physical distancing":1,"#iQmetrix | Inventory Visibility in Telecom Retail, Part 1: Pain Points":1,"#Definitions of terms are <a ljsid-1=\"\">defined here.</a>":1,"#These terms are pursuant to the Master Services Agreement and Merchant Agreement or Payment Solution Schedule between you and iQmetrix.":1,"#Get it All in One Solution":1,"#Our team of payments experts will analyze your current processing statements to deliver a custom quote with competitive rates in the Canadian market. We are upfront and transparent about payment processing fees – no surprises!":1,"#Competitive rates and no hidden fees":1,"#Our integrated solution is fully PCI compliant between the payment terminal and processing partner. Our compliance experts will even help guide you through the PCI compliance process to save you time, money and ensure <span ljsid-1=\"\">100</span>% secure payments.":1,"#Secure and fully PCI compliant":1,"#Streamline your check-out process, reduce errors, and simplify reconciliation with our integrated payment solution. Our connected workstations and payment terminals ensure consistent transactional data across the board, making payment processing effortless.":1,"#MSP Canada: Fast and Simple Payment Processing for Canadian Telecom…":1,"#Experience the connectivity of payment integration":1,"#<strong ljsid-0=\"\">Rental and purchase options available</strong>. Speak with your iQmetrix Sales Specialist for pricing and more information.":1,"#Securely process payments using certified terminals with cardholder encryption in place.":1,"#PCI experts ensure smooth compliance and all compliance questions answered, solving any PCI headaches.":1,"#iQmetrix is a Canadian Merchant Services Provider (MSP) offering full-service payment processing that enables an integrated experience with automated reconciliation, transparent reporting, and faster checkouts for customers. With iQmetrix MSP, our payments and RQ experts are there for you when you need superior onboarding, customer service, and support.":1,"#Fast and Simple Payment Processing for Canadian Telecom Retailers":1,"#US Tier 1 Carrier Report Highlights: Wireless Customers Still Hanging…":1,"#upgrade rates":1,"#US Tier 1 Carrier postpaid churn":1,"#Innovation (especially as it pertains to AI) remains an area of interest, and technology solutions that harness AI will be increasingly leveraged.":1,"#Faster activations and an easy-to-use, easy-to-train-on POS are essential for improving employee and customer experiences.":1,"#Enhancing customer experience to increase customer retention":1,"#While Q<span ljsid-1=\"\">4</span> promos drive higher upgrade rates, the average upgrade rate is still down YoY, indicating we are still seeing longer device lifecycles. Tracking upgrade cycles, optimizing promotions, and managing trade-in programs to counteract declining upgrade frequencies remains a priority. Real-time analytics can also plug-in here to help retailers increase attachment rates, average basket sizes, and the number of services and devices per account.":1,"#Addressing declining upgrades to increase device and accessory sales":1,"#Q<span ljsid-1=\"\">4</span> typically boosts sales but hurts margins. Real-time analytics can help retailers adjust pricing and promotions for profitability":1,"#Maximizing promotional ROI, and adjusting to increased competition":1,"#Since Q<span ljsid-1=\"\">2</span> consistently has the lowest churn and Q<span ljsid-3=\"\">4</span> the highest, carriers need robust inventory forecasting and optimized POS operations to handle seasonal fluctuations, i.e. adjusting stock levels, managing promotions, and streamlining transactions.":1,"#Seasonal inventory optimization":1,"#Increasing revenue and reducing costs":1,"#The carriers’ subscriber results and business priorities tell us they are focused on:":1,"#T-Mobile was <span ljsid-1=\"\">2024</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s industry leader in <strong ljsid-6=\"\">postpaid net account adds and net line adds</strong>.":1,"#<strong ljsid-0=\"\">Verizon saw positive prepaid net adds</strong> YoY for the first time since the TracFone acquisition.":1,"#Despite the rise in quarter-over-quarter upgrades (which is typical for Q<span ljsid-1=\"\">4</span>), <strong ljsid-3=\"\">upgrade rates as a yearly average remain down</strong>, indicating that customers continue to hold onto their devices longer (likely due to economic pressures).":1,"#However, in Q<span ljsid-1=\"\">4</span> <span ljsid-3=\"\">2024</span>, higher promo spending also led to <strong ljsid-5=\"\">slight quarter-over-quarter declines in postpaid phone-only average revenue per user </strong>for carriers that report it.":1,"#The seasonal rise in Q<span ljsid-1=\"\">4</span> churn each year aligns with higher promotional spending aimed at customer acquisition and increasing device sales, driving stronger upgrade activity for the quarter.":1,"#<strong ljsid-0=\"\">Q<span ljsid-0-1=\"\">4</span> usually sees the highest churn due to seasonal factors</strong>, whereas Q<span ljsid-2=\"\">2</span> tends to experience the lowest churn.":1,"#<strong ljsid-0=\"\">Postpaid phone churn</strong> remained stable year-over-year for AT&amp;T and Verizon and decreased slightly for T-Mobile.":1,"#Leverage AI to drive efficiencies and unlock new revenue through our fiber and edge compute assets":1,"#Execute on our capital allocation model":1,"#Focus on operational excellence, customer experience, and financial discipline":1,"#Accelerate mobility momentum and broadband growth, and scale private networks":1,"#Grow wireless service revenue, expand adjusted EBITDA and general strong free cash flow":1,"#Technology leadership":1,"#Customer centricity":1,"#Best assets":1,"#- Extend overall network lead with:":1,"#- Translate industry-leading customer growth into industry-leading financial performance":1,"#Best experience":1,"#Best value":1,"#Best network":1,"#- Achieve industry-leading customer growth fueled by combination of:":1,"#Deliberate capital allocation":1,"#Effective and efficient in everything we do":1,"#Grow durable <span ljsid-1=\"\">5</span>G and Fiber relationships":1,"#Each of the three Tier <span ljsid-1=\"\">1</span> carriers stated their <span ljsid-3=\"\">2025</span> business priorities in their respective reports, as follows:":1,"#<span ljsid-0=\"\">2025</span> Business Priorities":1,"#All three Tier <span ljsid-1=\"\">1</span> US carriers have now submitted their Q<span ljsid-3=\"\">4</span> <span ljsid-5=\"\">2024</span> reports, so let’s take a look at some of the key highlights from Verizon, T-Mobile, and AT&amp;T.":1,"#While having items shipped directly to them is convenient and often preferred by customers, having to ship items back to companies isn’t. This is why a <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>return-to-store” process is an important piece of the omnichannel puzzle to achieving higher levels of customer satisfaction and loyalty.":1,"#Drexel is a wholesale distribution and <span ljsid-1=\"\">3</span><sup ljsid-2=\"\">rd</sup> party logistics service provider. Through a strong core of strategic partners including telecommunications service providers, national retailer partners and regional players, Drexel connects homes to a variety of products and services throughout Canada.":1,"#Quatre-vingt-cinq pour cent des consommateurs":1,"#Plus d'un tiers":1,"#<span ljsid-0=\"\">47</span> % des consommateurs":1,"#<span ljsid-0=\"\">96</span> % des consommateurs,":1,"#<span ljsid-0=\"\">88</span> % des consommateurs":1,"#<span ljsid-0=\"\">64</span> % des acheteurs de BOPIS":1,"#<span ljsid-0=\"\">13 000</span> milliards de dollars de transactions sans contact":1,"#<span ljsid-0=\"\">“</span>So, you’re definitely missing out on a ton of upselling opportunities if you don’t activate, and you’re not providing that end-to-end retail journey. You want to be that one-stop shop that gives the customer everything they need to create what’s ultimately most important — customer loyalty.”":1,"#<span ljsid-0=\"\">“</span>Today’s retail customer values their time more than ever,” said Stacy Hamer. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>In fact, <span ljsid-6=\"\">62</span>% of customers value time over money, and <span ljsid-8=\"\">96</span>% of customers with high effort experiences report being disloyal to that retailer.":1,"#<span ljsid-0=\"\">“</span>Unfortunately, buying and activating a phone isn’t a phenomenal experience. I don’t really know anyone who’s said, <span ljsid-2=\"\"></span><span ljsid-4=\"\">‘</span>I had the most amazing time buying and activating or upgrading my device’. Usually it’s something that people dread doing, because it’s a long transaction that is very complicated. This a big barrier for retailers trying to become the preferred destination for wireless retail.”":1,"#<span ljsid-0=\"\">“</span>Contactless payment” is an umbrella term encompassing tap-enabled credit and debit cards, tap-enabled smartphone payment services like Apple Pay, and P<span ljsid-2=\"\">2</span>P payment services like Venmo.":1,"#<span ljsid-0=\"\">“</span>That’s not to say that the retail operations are poor,” Raymer adds. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>But that the systems that drive activations today are overly complicated and create a poor experience.”":1,"#<span ljsid-0=\"\">“</span>It’s no secret that there’s not much margin available in selling a device,” said Stacy Hamer, Chief Operating Officer of iQmetrix.“A device typically has little to no margin. There’s some margin around the activation, and the bulk of revenue around the transaction is on the fringe — the additional fees, the additional accessories, and peripheral items like trade-in and insurance.":1,"#When used consistently, <a ljsid-1=\"\">Trägeraktivierung</a> can generate a <span ljsid-3=\"\">98</span>% reconciliation rate.":1,"#iQmetrix Hosts First-Ever Industry Address":1,"#Who is affected":1,"#Let’s look at some of the pain points wireless retailers of all sizes are facing when it comes to payments, and how they can be overcome.":1,"#Yet this is still a challenge for many telecom retail operators, who are up against a number of pain points when it comes to payments technology and hardware. Fortunately, all these issues can be solved with today’s next-generation payments solutions.":1,"#Today, it’s tap-to-pay; tomorrow, it might be cardless payments — it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.":1,"#Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on May <span ljsid-3=\"\">20</span>, <span ljsid-5=\"\">2025</span>":1,"#Want to learn more about iQ Payments?":1,"#iQ Payments is unusual as it offers wireless retailer a range of payment options: a Remote Pay cardless payment experience, alongside the iQ Reader payment experience, alongside an iQ Terminal payment experience. This is in response to the feedback that we had from clients — that they need to enable whatever experience the customer is looking for.”":1,"#iQ Payments is also unique due to the multiple options it provides. Margeaux Girardin, Payments Product Manager at iQmetrix, said,":1,"#The solution also enables retailers to streamline payments management, reconcile more efficiently, and reduce fraud. For large-scale businesses, it allows for enterprise scalability, enabling retailers to deploy stores quickly and efficiently while managing numerous payment devices across multiple locations.":1,"#That’s why iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, launched iQ Payments — an end-to-end, embedded, mobile-first payments solution that is part of the first wave of iQmetrix’s next-generation technology suite. This payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies. iQ Payments answers all the pain points above, simplifying financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience — including the <a ljsid-1=\"\">Remote Pay</a> cardless payment method.":1,"#One product to solve them all":1,"#Out-of-the-box fraud mitigation features including <span ljsid-1=\"\">3</span>DS<span ljsid-3=\"\">2</span>, that enable more control of what transactions go through, including the ability to block high-risk transactions. Referenced refunds ensures payment always goes back to the card that paid, reducing employee fraud and creating a smoother customer experience without needing to present the card to get the refund.":1,"#Fraud continues to be on the rise across retail environments, specifically that of card-not-present (Remote Pay) or e-commerce transactions, and we want more ability to prevent fraud before it occurs.":1,"#Large to enterprise wireless retailers — IT and operations":1,"#A solution that can connect the data together with more insight into the payment transactions and payouts for seamless reconciliation.":1,"#Reconciliation of POS transactions to payments can be time-consuming and inaccurate.":1,"#Large to enterprise wireless retailers — Finance teams":1,"#If the POS or Internet goes down, you can continue to take payments, so you never miss a sale. All transactions will still appear in centralized reporting.":1,"#When the POS or Internet goes down, we can’t take payments. As a result, revenue is lost and customers are frustrated.":1,"#Small to enterprise wireless retailers — operations":1,"#Mobile-first payment terminals designed to meet your retail needs, our lightweight card reader or powerful mobile device allow you to take payment anywhere — no desktop required.":1,"#Hardware requirements have held us back from delivering a simple, mobile-first checkout experience our customers expect.":1,"#Small to enterprise wireless retailers — IT, operations, and finance team":1,"#Hardware management and procurement is expensive, set up is rigid, and ongoing management is a pain.":1,"#Small to large wireless retailers — IT, operations, and finance team":1,"#Single vendor relationship to send and receive a single contract, plus a streamlined hardware flow significantly reduces time to market.":1,"#It takes a long time to get payments set up due to multiple vendors and complicated hardware logistics.":1,"#Small to enterprise wireless retailers — IT and operations":1,"#Payments pain point":1,"#x":1,"#% uptime across our entire platform.":1,"#Frequently Asked Questions":1,"#Integrate seamlessly with your existing telecom systems, eliminating the need for costly, disruptive overhauls while streamlining your operations.":1,"#Reduce Complexity":1,"#Meet the demands of today’s modern customers with high-impact experiences that not only drive engagement but also give you a competitive edge.":1,"#Boosted Conversions":1,"#Adapt quickly to market changes with the freedom to update plans, promotions, and customer journeys — without lengthy development cycles or IT constraints. Get to market faster and stay ahead.":1,"#Agile Journeys":1,"#Contact us":1,"#Roll out new capabilities gradually, focusing on immediate business needs while scaling additional functionalities over time with minimal risk.":1,"#Transform activation, retention, and engagement with our low-code orchestration platform. Integrating effortlessly with your existing telecom systems, it empowers you to design, launch, and optimize customer experiences in real time — without costly overhauls.":1,"#Phased Deployment":1,"#Deploy seamlessly using your own technical team, our experts, or trusted partners — ensuring a smooth rollout that fits your unique needs.":1,"#Flexible Implementation":1,"#Seamlessly connect with your existing BSS, OSS, and CRM systems, eliminating costly IT overhauls and ensuring smooth data flow.":1,"#API First":1,"#Quickly design, launch, and adjust device activation journeys using intuitive low-code tools, enabling real-time orchestration to keep pace with market trends and customer demands.":1,"#Low Code Journey Builder":1,"#Focus on your immediate business needs first, then gradually introduce new capabilities at your own pace, ensuring a low-risk, flexible approach to growth.":1,"#Scalable Implementation":1,"#Seamless Orchestration for Modern Telecom Journeys":1,"#Customer Journey Orchestration for Telecom Systems":1,"#iQmetrix takes great pride in our award-winning, people-first culture. Our success comes from the hundreds of incredible <span ljsid-1=\"\"></span><span ljsid-3=\"\">\"</span>iQers” who bring their talent, passion, and experience to their jobs every single day. Our organization fully embraces a self-management approach, guided by our cultural values, our commitment to giving back, and our desire to be happy and fulfilled while excelling at our work.":1,"#We offer hybrid working for those near an office city, fully remote options for others, and flexible hours so you never miss your kid’s soccer game. We have incredible paid time off perks, including trusted vacation days and trusted sick days, operated on a <span ljsid-1=\"\"></span><span ljsid-3=\"\">\"</span>take what you need” basis.":1,"#des":1,"#Manually entering tax rates is a painstaking and time-consuming process where small errors can have disastrous consequences.":1,"#What’s more, to celebrate our new integration, Avalara is offering iQmetrix clients a free sales tax assessment. The assessment includes:":1,"#In September, Ligado Networks announced that it was <a ljsid-1=\"\">putting plans to launch <span ljsid-1-1=\"\">5</span>G networks in parts of Virginia on hold</a> after the US government’s National Academics of Science, Engineering, and Medicine (NASEM) released a report that raised questions about whether Ligado’s planned network would interfere with GPS and other existing devices and networks. However, the validity of these concerns are currently being hotly contested.":1,"#This led ex-Google CEO Eric Schmidt to call for increased government investment in <span ljsid-1=\"\">5</span>G base stations in a <a ljsid-3=\"\">February op-ed in the <em ljsid-3-1=\"\">Wall Street Journal</em></a>. According to Schmidt, China has already built more than <span ljsid-5=\"\">1</span> billion base stations, compared with less than <span ljsid-7=\"\">100</span>,<span ljsid-9=\"\">000</span> in the U.S. — which is similar in size geographically but is <a ljsid-11=\"\"><span ljsid-11-0=\"\">4</span>.<span ljsid-11-2=\"\">5</span> times smaller</a> in terms of population.":1,"#<span ljsid-0=\"\">1</span>. COVID":1,"#If the rollout of <span ljsid-1=\"\">4</span>G went so smoothly, what’s the hang-up? It turns out that the logistical obstacles to the rollout of <span ljsid-3=\"\">5</span>G have been more numerous and complex.":1,"#% of wireless consumers. In contrast, at the equivalent stage of":1,"#The result? A see-saw of <span ljsid-1=\"\">5</span>G coverage where American wireless subscribers have much higher access to <span ljsid-3=\"\">5</span>G at very low speeds and Canadians have much higher download speeds with much lower coverage: <a ljsid-5=\"\">OpenSignal</a> reporting ranked the United States <span ljsid-7=\"\">30</span><sup ljsid-8=\"\">th</sup> in the world for download speed in Q<span ljsid-10=\"\">4</span> <span ljsid-12=\"\">2021</span>, compared with Canada in <span ljsid-14=\"\">4</span><sup ljsid-15=\"\">th</sup>.":1,"#G coverage has yet to break":1,"#Read the whitepaper":1,"#One big reason <span ljsid-1=\"\">5</span>G has higher penetration in Asian markets is because countries like China and South Korea already had a very dense grid of mobile sites. In North America, the grid is adequate for provision of <span ljsid-3=\"\">3</span>G and <span ljsid-5=\"\">4</span>G, but distances between sites are often too great for <span ljsid-7=\"\">5</span>G frequencies, which don’t travel as far because of shorter signal wavelengths.":1,"#In contrast, the United States was <a ljsid-1=\"\">first in the world for <span ljsid-1-1=\"\">5</span>G availability in late <span ljsid-1-3=\"\">2021</span></a>, at <span ljsid-3=\"\">49</span>.<span ljsid-5=\"\">2</span>%. However, because <span ljsid-7=\"\">5</span>G in the United States has been largely rolled out using Dynamic Signal Sharing (DSS), many current US <span ljsid-9=\"\">5</span>G users are limited to <span ljsid-11=\"\">4</span>G download speeds. Additionally, <span ljsid-13=\"\">5</span>G networks in some American cities are actually slower than <span ljsid-15=\"\">4</span>G networks — a far cry from the <span ljsid-17=\"\">20</span>x — <span ljsid-19=\"\">100</span>x speed increases that US consumers were initially promised.":1,"#In Canada, Bell has promised to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>work towards offering <span ljsid-5=\"\">5</span>G+ coverage to approximately <span ljsid-7=\"\">40</span>% of the Canadian population by the end of <span ljsid-9=\"\">2022</span>.” And yet, in August of <span ljsid-11=\"\">2022</span>, <a ljsid-13=\"\">data from OpenSignal</a> showed that while Rogers was the leading wireless provider of <span ljsid-15=\"\">5</span>G in terms of availability, Rogers users spent only <span ljsid-17=\"\">13</span>.<span ljsid-19=\"\">3</span>% of their time on active <span ljsid-21=\"\">5</span>G networks. (Bell ranked second at <span ljsid-23=\"\">11</span>.<span ljsid-25=\"\">9</span>% and Telus third at <span ljsid-27=\"\">11</span>.<span ljsid-29=\"\">4</span>%.)":1,"#If the rollout of 4G went so smoothly, what’s the hang-up with 5G? It turns out that the logistical obstacles to the rollout of 5G have been more numerous…":1,"#more than <span ljsid-1=\"\">80</span>% of customers":1,"#G service. However, the expansion of":1,"#South Korea became the first country to offer":1,"#Carriers are optimistic about <span ljsid-1=\"\">5</span>G rollouts in the coming years. But with global markets in decline and supply chain disruptions set to continue into <span ljsid-3=\"\">2023</span>, it’s anyone’s guess how <span ljsid-5=\"\">5</span>G rollouts will go in the coming year.":1,"#<a ljsid-0=\"\">In a May FCC hearing</a>, U.S. military officials reported that Ligado’s <span ljsid-2=\"\">5</span>G network plans could interfere with Pentagon satellite signals. In response, a spokesperson for FCC Chairman Ajit Pai called the military’s concerns <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>baseless fear mongering”. The Pentagon isn’t alone in its concerns, though. In late <span ljsid-8=\"\">2021</span>, the FAA put out two directives about concerns over interference with radar altimeter interference.":1,"#<span ljsid-0=\"\">2</span>. Mandated switch-out of Huawei equipment in North America and Europe":1,"#At the risk of stating the obvious, COVID-<span ljsid-1=\"\">19</span> was a huge obstacle to the timely deployment of <span ljsid-3=\"\">5</span>G that nobody could have foreseen, delaying rollouts of <span ljsid-5=\"\">5</span>G around the world.":1,"#G LTE. Three years in,":1,"#The Outlook for <span ljsid-1=\"\">2023</span>? Hazy":1,"#<span ljsid-0=\"\">6</span>. Concerns about interference with GPS and other network devices":1,"#<span ljsid-0=\"\">4</span>. Lower population density = fewer mobile sites":1,"#<span ljsid-0=\"\">5</span>. Building <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>cloud-native” <span ljsid-6=\"\">5</span>G systems":1,"#Due to the increasing size and complexity of networks, most operators want to make full use of technologies that make networks more efficient and allow for network automation. However, analysts say that so far <a ljsid-1=\"\">the transition is proving to be tough</a>.":1,"#<span ljsid-0=\"\">3</span>. Earliest <span ljsid-2=\"\">5</span>G boxes were big and heavy":1,"#The United States, Canada, and Europe, Australia, and New Zealand have all passed bans on the installation of Huawei equipment into <span ljsid-1=\"\">5</span>G networks. However, this required extra effort in some markets to remove and replace existing Huawei equipment.":1,"#Top Logistical Obstacles to <span ljsid-1=\"\">5</span>G Deployment in North America":1,"#<span ljsid-0=\"\">4</span>G network boxes were comparatively light and easy to install, often not requiring street closures or structural reinforcement. However, the first boxes bought by Vodafone for its <span ljsid-2=\"\">5</span>G deployment weighed <span ljsid-4=\"\">60</span> kilograms (<span ljsid-6=\"\">132</span> pounds)! This often required steel work and heavy equipment to install in a safe manner. <span ljsid-8=\"\">5</span>G equipment has slimmed down considerably since then; the units Vodafone now buys from Ericsson weigh less than <span ljsid-10=\"\">30</span>kg (<span ljsid-12=\"\">66</span> pounds) and can be installed more easily.":1,"#G service to":1,"#G rollout, British mobile carrier and internet provider EE was providing":1,"#, and in March":1,"#Three years into the rollout of <span ljsid-1=\"\">5</span>G, most people still don’t have access to high-speed <span ljsid-3=\"\">5</span>G service. Why?":1,"#<span ljsid-0=\"\">49</span> % des consommateurs canadiens":1,"#clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit":1,"#Solution":1,"#Habib added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>At iQmetrix, we’re using AI to understand which customers to engage with, what products and services are important to them, what offers and discounts are required, what the right channel is, and what the optimal call to action is. All to create those special moments at every stage of the customer lifecycle.”":1,"#In future, we may see an explosion in smart AI kiosks or interactive displays, powered by natural language processing and machine learning, acting as digital concierges. Customers will be able to ask specific questions such as, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>What’s the best phone for photography under $<span ljsid-5=\"\">800</span>?” and instantly receive curated suggestions based on real-time product specs, customer reviews, and inventory availability.":1,"#One payments platform, zero hassle":1,"#By eliminating the need for physical payment terminals, you can process multiple transactions simultaneously using customers’ own devices. They can complete remote payments whenever they’re ready, reducing wait times and improving efficiency.":1,"#From in-store line busting to tradeshows and pop-up events, Remote Pay empowers retailers to expedite customer transactions and take payments anywhere. iQmetrix’s one-click payment functionality puts the power to pay in their hands, enabling customers to complete their purchase without waiting.":1,"#Fast, convenient transactions":1,"#Remote Pay turns any mobile device into a payment terminal, letting customers pay seamlessly via credit card, PayPal, or digital wallets. Simply select Remote Pay, and a secure payment link is instantly sent via text or email — enabling fast, hassle-free checkout.":1,"#Take Payments, Anywhere, Anytime":1,"#Remote Payment Software for Telecom":1,"#Ready to take payments anywhere?":1,"#Reduce fraud by leveraging out-of-the-box <span ljsid-1=\"\">3</span>D Secure technology that adds a layer of security to online credit and debit card transactions.":1,"#Remote Pay transactions follow the same process as other payment methods in both RQ and RQ Mobile. Simply go through the usual payment steps, and then effortlessly send the payment link to the customer’s device.":1,"#Customers shouldn’t have to guess when it comes to what is and isn’t accepted for remote payments. Mobile payment options — like PayPal, Google Pay, Samsung Pay, and Apple Pay — and major credit cards are accepted.":1,"#Remote Pay uses mobile technology to enable flexible payments for modern telecom consumers. With the same capabilities as physical payment terminals, remote payment functionality empowers associates to deliver elevated customer service with advanced transactional features.":1,"#Mobile-First Payments":1,"#Reduce the number of partners you work with by unifying payments across users and channels within a single platform. Reduce vendor complexity, streamline troubleshooting, and resolve issues faster with a single source of truth.":1,"#Data Visualization":1,"#Telecom retail is a fascinating and complex sector that is highly innovative, deeply interconnected, and full of challenges that can only be solved by working together. To gather the industry into one space, as well as inspire and educate, iQmetrix — North America’s only provider of Interconnected Commerce solutions for telecom — is thrilled to announce the return of its famous Summit event, now with an exciting evolution.":1,"#iQmetrix | iQmetrix Revives Much-Missed Live Event for Telecom Retail…":1,"#<strong ljsid-0=\"\">X</strong> is for the <span ljsid-2=\"\">10</span> (long) years since our last Summit.":1,"#Introducing… SummitX.":1,"#Members of telecom, retail, and technology trade media may contact iQmetrix for complimentary press passes to access the two days of SummitX sessions and the Vendor Showcase (social events and accommodation not included).":1,"#<strong ljsid-0=\"\">X</strong> is for interconnectivity and intersectionality.":1,"#So, why is the evolution of iQmetrix’s much-loved Summit event now called SummitX?":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on May <span ljsid-3=\"\">21</span>, <span ljsid-5=\"\">2024</span>":1,"#Vancouver, BC, Canada—May 21, 2024—iQmetrix—North America’s only provider of Interconnected Commerce solutions for telecom—is thrilled to announce the…":1,"#<strong ljsid-0=\"\">X</strong> is for the great experiences we’ll create.":1,"#Vancouver, BC, Canada — May <span ljsid-1=\"\">21</span>, <span ljsid-3=\"\">2024</span>—":1,"#Registration for SummitX <span ljsid-1=\"\">2024</span> is now officially open. Those registering before July <span ljsid-3=\"\">31</span> will benefit from an early-bird discount of $<span ljsid-5=\"\">100</span> off the regular registration price, plus buy three passes and get the fourth free. Attendees are also encouraged to book their on-site accommodation at the SummitX package price as early as possible.":1,"#SummitX will be held October <span ljsid-1=\"\">27</span>-<span ljsid-3=\"\">29</span>, <span ljsid-5=\"\">2024</span>, at the incredible desert destination of JW Marriott Scottsdale Camelback Resort and Spa in Arizona.":1,"#iQmetrix Revives Much-Missed Live Event for Telecom Retail Sector:…":1,"#This unmissable event is the only one of its kind for telecom retail, bringing together carriers and MVNOs, authorized wireless retailers, device manufacturers, and telecom-retail-adjacent companies and vendors. It will offer a fantastic mix of conference and seminar sessions, unmatched networking opportunities, a vendor showcase, and a host of incredible social and breakout events across the spectacular desert resort property.":1,"#In addition to SummitX sessions and events, the Vendor Showcase exhibition will highlight leading industry suppliers and innovative solutions that elevate telecom retailers’ operations and customer experiences, while offering those vendors unparalleled access to new partnership opportunities.":1},"version":4289}]