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Das Ereignissystem leitet Anfragen weiter, koordiniert Agenten und verbindet externe KI über MCP. Niemand entscheidet, mit welchem Agenten kommuniziert wird – die Plattform trifft diese Entscheidung.":1,"#by Niki Blott, Event & Growth Marketing Manager on Oct 16, 2026":1,"#l'intelligence":1,"#Session 1:":1,"#Les mégatendances et un premier aperçu des données.":1,"#Annonces de produits et perspectives d'avenir.":1,"#Session 2:":1,"#2026 »":1,"#des dirigeants de l'industrie des télécommunications":1,"#Un système d'exploitation intelligent pour le commerce":1,"#12 h":1,"#Today, iQmetrix’s Intelligentes Handelsbetriebssystem powers the wireless retail operations of leading telecom brands — including major carriers and globally recognized device manufacturers. We also serve big-box retailers and authorized wireless dealers of all sizes.":1,"#Un sistema operativo de comercio inteligente":1,"#la inteligencia":1,"#Sesión 2:":1,"#Sesión 1:":1,"#How will AI agents affect telecom customer journeys?":1,"#What makes a telecom operator agent-ready?":1,"#5. Governed: As agents assume more responsibility, operators must govern identity, authorization, privacy, consent, and accountability. They need clear boundaries around what an agent can discover, recommend, prepare, and execute, as well as when customer confirmation or additional verification is required. Published agent policies can help define which actions, information, and interfaces are approved.":1,"#The family-plan scenario: Can the agent interpret credit tiers, financing limits, line eligibility, port-in requirements, device compatibility, roaming inclusions, and activation prerequisites as structured rules rather than marketing copy?":1,"#The request sounds simple, but the underlying journey is not. An agent must interpret plan terms, coverage, eligibility, financing, promotions, device compatibility, inventory, and fulfilment before it can confidently recommend an offer. Moving from recommendation to transaction introduces even more complexity.":1,"#Learn how telecom operators can prepare for AI-driven discovery and agent-mediated commerce through trusted data, machine-readable systems, governance,…":1,"#Those inconsistencies already create friction for customers and employees. In an agent-mediated journey, they create uncertainty for the systems attempting to interpret and represent the business. When prices don’t match across channels, promo terms are vague, or inventory is out of date, an AI agent can’t confidently recommend your offer.":1,"#The question is no longer whether your channels are ready for AI. It is whether your business is one that AI can understand and trust.":1,"#The same foundation that supports connected customer journeys also enables AI systems to discover, interpret, and act on commerce information consistently.":1,"#Agent readiness is not a single AI feature or deployment. It is the ability to expose telecom commerce information, rules, and capabilities to approved AI systems in a way that is discoverable, trustworthy, actionable, and governed.":1,"#AI is Reshaping Telecom Discovery":1,"#An AI agent can research plans, compare offers, evaluate eligibility requirements, and help customers complete telecom purchase journeys.":1,"#This is where answer engine optimization (AEO) becomes part of your commerce strategy. AEO is not simply about making content visible to AI systems. It requires authoritative content, consistent product information, structured data, and validating signals that help answer engines determine which information is current and reliable. For operators, discoverability and authority increasingly depend on the same foundation: a governed version of the truth that can serve customers, employees, partners, and AI systems.":1,"#Now apply that model to telecom. A customer asks:":1,"#The best-positioned telecom operators may not be those running the most AI pilots. They will be those with authoritative commerce information, reusable services, governed interfaces, and clear boundaries around the actions an agent may take.":1,"#As AI agents become researchers, advisors, and transaction participants, competitive advantage will increasingly depend on how effectively organizations expose trusted information, reusable services, and governed workflows.":1,"#Five connected characteristics determine whether an operator is truly agent-ready. Together, they answer five distinct questions: Can the AI agent find the information, trust it, interpret it, act on it, and do so within approved boundaries?":1,"#Returning to the family-plan request, an agent must navigate a chain of telecom-specific decisions before it can confidently recommend or act on an offer. It must determine eligibility, account for financing and credit requirements, confirm device and network compatibility, assess number porting options, and understand how activation and fulfilment should occur. If a dealer is involved, the operator may also need to preserve dealer identification and attribution.":1,"#Consider a promotion advertised as “save when you add a line.” The actual eligibility may vary by geography, customer type, financing status, channel, and activation date. A human can ask for clarification. An AI agent needs those conditions expressed as explicit, consistent rules before it can determine whether the offer applies.":1,"#For years, digital visibility was largely about helping customers find the right webpage. AI-powered answer engines are beginning to change that model. Instead of comparing a list of provider websites, customers can increasingly ask for recommendations tailored to their needs, budget, location, and eligibility.":1,"#by Tanya MacPherson, Director of Growth Marketing on Oct 14, 2026 in AI in Telecom Retail Customer Experience Telecom Industry Trends ":1,"#Preparing Telecom Commerce for the Age of AI Agents | iQmetrix":1,"#What is answer engine optimization (AEO)?":1,"#As the ecosystem evolves, those interfaces may include governed APIs, MCP-style connectors, and emerging commerce protocols that support activities such as product discovery, checkout, and post-purchase services.":1,"#The family-plan scenario: Can the agent find which plans include international roaming, which devices qualify for financing, whether they are available locally, and which offers apply to this customer?":1,"#What Makes a Telco Agent-Ready?":1,"#The primary barrier for telecom operators may not be the AI model itself. It may be the commerce foundation the model depends on.":1,"#iQmetrix | Preparing Telecom Commerce for the Age of AI Agents |…":1,"#Answer engine optimization helps AI-powered search and recommendation systems understand, trust, and accurately present information to users.":1,"#AI Agent Frequently Asked Questions":1,"#Agent readiness is not separate from customer experience transformation. It is the next test of whether a telecom operator’s commerce foundations can support customers, employees, partners, and AI systems alike.":1,"#Individual AI applications can improve isolated tasks, but they do not resolve fragmentation across catalogues, channels, inventory, offers, customer records, and transactions. An orchestrated foundation allows the same capabilities to be used wherever the interaction occurs, whether the participant is a customer, employee, partner, or AI agent. The AI-Connected Telco Whitepaper explores this idea further, positioning agent-ready architecture as an extension of commerce orchestration rather than a separate technology layer.":1,"#1. Discoverable: An agent must be able to locate accurate information about plans, devices, promotions, coverage, financing, inventory, policies, and eligibility. Discoverability extends beyond whether content appears on a website. Critical commerce information must be consistently accessible across the channels, systems, and interfaces AI systems rely on.":1,"#That raises a new strategic question for telecom operators:":1,"#AI agents depend on the same connected data, workflows, and commerce services that support modern omnichannel customer journeys.":1,"#Agent-ready operators provide discoverable, authoritative, machine-readable, transactable, and governed commerce capabilities.":1,"#The Future Is Not More AI. It’s Better Foundations.":1,"#The first agent-mediated telecom journeys are unlikely to be the most complex. Plan and device comparison, bill auditing, and plan right-sizing are emerging first because they primarily require interpreting existing information. Digital products such as travel connectivity and eSIMs may follow closely. More complex postpaid purchases involving identity verification, credit checks, device financing, number porting, fulfilment, and activation will require stronger integration, governance, and customer approval before they become broadly agent-led.":1,"#AI shopping agents are moving quickly from concept to consumer product. Tools like Meta’s Muse demonstrate how AI systems can already search across retailers, compare options, prepare purchases, and ask the customer to approve the final transaction before checkout.":1,"#AI agents may increasingly assist with plan comparisons, device selection, eligibility evaluation, upgrades, service provisioning, and other telecom commerce activities.":1,"#What is an AI agent in telecom commerce?":1,"#Agent readiness is not a separate transformation program. It is the next stage of commerce orchestration.":1,"#The family-plan scenario: The agent may compare plans or prepare an order, but should it be able to authorize a credit check, transfer a number, accept financing terms, or activate service without explicit customer consent?":1,"#The industry is investing heavily in AI, but operational readiness remains limited. In Verizon’s 2026 Connected Retail Experience Study, 83% of retailers said AI was necessary to compete, yet only 6% rated their capabilities as mature. Siloed data, integration challenges, and limited specialized talent were among the barriers.":1,"#How ready is your organization for AI-connected commerce?":1,"#The Real Barrier Isn’t the AI Model":1,"#As those recommendations become more influential in purchase decisions, telecom operators face a new challenge.":1,"#Why is orchestration important for AI agents?":1,"#Assess your ability to connect customer context, intelligence, and action across the telecom journey, and identify the capabilities required to move from fragmented systems toward orchestrated commerce.":1,"#The architecture that allows a customer to begin online and complete a purchase in-store can also enable an AI agent to research, configure, and initiate the same purchase journey. Both journeys depend on consistent information, connected inventory, reusable commerce services, governed workflows, and context that can move across systems.":1,"#The family-plan scenario: Can the agent move from recommendation to identity verification, financing approval, number-porting authorization, device fulfilment, eSIM provisioning, and activation while preserving dealer attribution?":1,"#3. Machine-Readable: Information designed for people is not automatically easy for software to interpret. Agents need structured product models, stable identifiers, machine-readable catalogues, explicit business rules, and approved interfaces so they do not have to infer critical offer details by scraping webpages.":1,"#Returning to the opening request, the challenge is not simply whether an AI agent can find a family plan. It is whether the agent can understand the offer, verify eligibility, prepare the transaction, preserve dealer attribution, and move the journey forward without compromising trust, consent, or governance.":1,"#Success may depend not only on whether an offer can be found, but whether an AI system can accurately understand, compare, and trust it.":1,"#“Find me the best plan with enough data for my family, international roaming, and device financing under $100 per month.”":1,"#2. Authoritative: The agent must be able to trust the information it finds is complete, current, and reliable. Because telecom offers vary by geography, channel, customer status, device, and promotional period, operators need clear sources of truth and governance over how updates reach human-facing and machine-facing channels.":1,"#Can your business be understood and trusted by an AI agent?":1,"#Take the AI-Connected Telco Maturity Assessment":1,"#4. Transactable: True agent readiness goes beyond answering questions. With appropriate controls, agents may be asked to confirm eligibility, reserve inventory, initiate upgrades, prepare orders, schedule appointments, provision services, or complete transactions. This requires governed access to reusable commerce services, not unrestricted system access.":1,"#The family-plan scenario: If one source shows a device as financeable, another lists different promotional terms, and a dealer system reports different inventory, which answer should the agent trust?":1,"#Telecom operators face a foundational challenge. Information about products, pricing, promotions, inventory, coverage, eligibility, and transactions often exist across multiple systems and may be represented differently online, in stores, in contact centers, and across dealer channels.":1,"#Today, winning is about recognizing that buying journeys are now hybrid and non-linear. The brands that succeed are those that move beyond the weight of fragmented systems to focus on relevance and tribal belonging. This requires a transition from simple automation to agentic commerce, where intelligent systems proactively orchestrate the store experience to feel responsive rather than rigid.":1,"#MWC Barcelona is the global stage for the IQ Era, where we celebrate network intelligence that is faster and more responsive than ever before. Yet, for telecom executives, a visible disconnect remains. While our networks have leaped into the future, the consumer journey often feels fractured. The seamless digital to physical experience that exists for other retail verticals is nearly non-existent in telecom retail.":1,"#Registration for the Telecom Retail Summit is by application only via the MWC Partner Programmes. Given the exclusive nature of this session and the high demand for this year’s keynote, we recommend securing your attendance early.":1,"#The Strategic Panels":1,"#Strategy Over Transaction: The Rise of Agentic Commerce":1,"#Modern retail leaders are not asking for more tools; they are asking for better outcomes. This segment examines how agentic AI and intelligent automation are shaping a Store of the Future that scales, adapts, and delivers value across customers, associates, and the business.":1,"#The Telecom Retail Summit is a dedicated forum for those ready to redefine these boundaries. It is an invitation to look past the technical noise of the exhibition floor and focus on the architectural shifts required to build the Store of the Future. We will explore how to achieve a standard of simplicity that empowers both the customer and the associate.":1,"#Ken will be with us throughout the morning, opening the floor with his insights into the psychology of the modern consumer before moderating our headline panel on the evolution of the retail experience. His presence ensures the day is more than a technical discussion; it is an energetic exploration of how to move beyond the transaction and toward a model based on authentic relationship and emotion.":1,"#Fewer Systems, Better Outcomes: We will outline a clear vision for a retail environment that connects online, in-store, and assisted journeys into a single, seamless experience. This reframes the store not as a cost center but as a strategic growth engine built to scale and support what comes next.":1,"#Inside the Agentic Store of the Future":1,"#iQmetrix | Why Telecom Retail Must Leap Forward at MWC 2026":1,"#This is the moment to ensure your physical footprint matches the intelligence of your network. We invite you to join a collective of industry leaders, futurists, and the “King of CX” himself to define what telecom retail needs to become in 2026.":1,"#The Activation Gap: While complex transactions like buying a car can now be done in minutes, device activation remains slow and fragmented. We will spotlight why fixing this broken moment is foundational to fixing the retail experience.":1,"#The Principles of Experience: We will break down what great retail brands get right when it comes to experience, focusing on how stores can become simple, intelligent, and human-centric.":1,"#Why Telecom Retail Feels Stuck in 2009 and How Forward-Looking Telcos are Breaking Free: Moderated by Ken Hughes, this candid panel digs into the uncomfortable truth of why telco customer experience often lags behind other retail sectors and what leading brands are doing to close that gap.":1,"#The Invisible Supply Chain: We will explore why operational excellence in inventory management and modern consignment models is critical to delivering a frictionless experience that customers can feel on the floor.":1,"#Defining the Next Era of Telecom Commerce":1,"#Join the Global Discussion at MWC 2026":1,"#To guide this transformation, we are excited to announce that Ken Hughes, the world-renowned “King of Customer Experience,” will be the guiding force of the Telecom Retail Summit. As a leading consumer behavioralist and retail futurologist, Ken is famous for his ability to challenge the world’s biggest brands to rethink human connection.":1,"#Transition to Agentic Commerce: Moving beyond simple automation, we will explore how intelligent systems can proactively support customers and associates by orchestrating experiences across physical and digital touchpoints in real time.":1,"#Your Network Is Intelligent. Your Tech Stack Is Not. That’s the Problem: Great retail experiences do not happen on top of broken systems. They are built on architecture that allows BSS, OSS, activation, and sales platforms to work together as one. This session breaks down what modern, composable architecture and open APIs look like in practice while exploring how interconnected commerce enables more resilient retail operations without adding more systems to the stack.":1,"#A Masterclass in Connection: Featuring Ken Hughes":1,"#For a more focused discussion on your specific infrastructure and the full consumer experience, our executive team will be hosting private meetings at the Canadian Pavilion (Hall 7, Stand 7C23) throughout the week.":1,"#Our discussion in Barcelona will move through the vital layers of this retail evolution, anchored by two panels and a featured exploration of the Store of the Future.":1,"#At iQmetrix, we believe the retail space should be the most powerful touchpoint for your brand. Telecom sells the most advanced technology on earth, yet we often deliver one of the worst consumer experiences in modern commerce. In a market where everyone is being asked to do more with less, this gap is no longer just a service issue. It is a growth and cost issue that demands a visionary shift in how we connect with the modern consumer.":1,"#by Joannah Connolly on Mar 5, 2025 in Telecom Industry Trends ":1,"#by Joannah Connolly on Apr 2, 2025":1,"#by Joannah Connolly on Apr 21, 2025":1,"#Iqbal Habib, Head of Platform and Product Adjacencies at iQmetrix, said at the annual Industry Address at SummitX 2024, “We are at a pivotal moment in marketing. The world is shifting from this to a world where every interaction is an opportunity to create meaningful connection. We are moving from mass marketing to hyper personalized data driven experiences. The question that we face now is, how do we evolve to meet these new expectations? It’s not just about touch points anymore, it’s about creating powerful personalized moments that leave a lasting impact at every stage of the customer journey.”":1,"#AI-powered sales assistance is being woven right into the next-generation point-of-sale solution, iQ Storefront, making personalized recommendations and suggesting upselling and customer engagement actions, all of which will be accessible even without technical expertise.":1,"#iQmetrix’s next generation of telecom retail technology is focused on creating powerful personalized moments that leave a lasting impact at every stage of the customer journey. In turn, this will increase personalization, leading to increased revenue, reduced churn, and shorter upgrade cycles.":1,"#Wall Street Journal":1,"#eine 4,5 - mal geringere":1,"#Felton said, “Right now there’s a lot of investment and a lot of different ideas being tried out and most of them will fail. Most will eventually run out of money because they won’t be able to generate enough cash flow to keep getting investments. With the cost of capital going up we’ll probably see that sooner rather than later.”":1,"#In addition to the difficulty of financing, the nascent D2D industry will also need to overcome challenging regulatory barriers. In recent testimony before a US House of Representatives subcommittee, SpaceX exec David Goldman testified that the current average processing time for FCC authorization of new satellite launches is 2.5 years, with that figure currently trending upward.":1,"#Unfortunately, with the search for a new FCC head back to square one, it appears that any resolution to this disagreement may be a long time coming.":1,"#What’s more, even within the 5G faction there is significant in-fighting between Dish Network, which already owns terrestrial rights to large sections to the 12Ghz band, and US telcos like AT&T and T-Mobile, which want to see frequencies opened up for auction.":1,"#It’s no surprise that the FCC has found itself increasingly unable to keep up with the current state of affairs, given that Biden’s pick for new head of the FCC — Gigi Sohn — has officially withdrawn from the nomination process after 16 months of approval limbo, citing “blatant lies” from “legions” of lobbyists. In her statement to the Washington Post, which was released the day before International Women’s Day, Sohn warned that “the American people are the real losers here. The FCC deadlock, now over two years long, will remain so for a long time.”":1,"#As profits from 5G continue to disappoint, will predictions for the profitability of satellite messaging pan out?":1,"#Stay up to date with telecom trends and insights!":1,"#D2D’s other major barrier to success? Regulatory deadlock and the brewing fight over spectrum.":1,"#But will this prove to be another case of new-technology enthusiasm not living up to the economic reality?":1,"#Apple made waves at last year’s iPhone launch event when they announced the iPhone 14 and 14 Pro would support emergency messaging via satellite. However, at Samsung’s recent Unpacked event, the rival manufacturer announced that the upcoming Galaxy S23 wouldn’t support emergency satellite messaging, saying that existing satellite messaging functionality is too limited – though they left the door open to implementing it in future models if the technology continues to mature.":1,"#Sign up for our monthly newsletter The Overview.":1,"#One thing Samsung may be waiting for is standardization. As it stands, the lack of standardization means that OEMs can only provide compatibility with a single satellite vendor – though eventually the 3GPP standards released at the end of 2022 will enable handsets to “roam” between satellite services.":1,"#This reverses the optimism felt by some financial analysts, who predicted that a possible January approval of the regulation could finally lead to movement in the dispute between satellite operators and terrestrial 5G operators over usage rights to the 12Ghz spectrum — which satellite companies like SpaceX’s Starlink are using in their expanding low-earth-orbit satellite operations. However, 5G operators, ever hungry for more spectrum, want to see the FCC allow terrestrial 5G signals in at least part of that band.":1,"#iQmetrix | 5G vs Satellite: Telecom’s Old Darling Battles its New…":1,"#Neither possibility is something that satellite operators are prepared to take lying down. In February’s subcommittee hearing, Peter Davidson — a VP with Intelsat — testified that further loss of spectrum posed an existential threat to “the space economy”. He added, “the continued erosion of spectrum allocated to satellite services for decades now will significantly impede the ability of the US to lead in this critical sector.”":1,"#Major players have mixed opinions about the current utility of satellite messaging.":1,"#5G vs Satellite: Telecom’s Old Darling Battles its New Fling":1,"#However, another factor behind Samsung’s lack of apparent enthusiasm may be the still-very-uncertain economics of satellite messaging in a market still in its infancy. Speaking in an online forum last month, Greg Felton — CTO of Iridium Satellite Communications — predicted that most D2D satellite companies currently hitting the market will fail.":1,"#As the market struggles to identify use cases for satellite messaging, regulatory deadlock and competition for spectrum are pitting satellite messaging…":1,"#5G was expected to be a transformational trend in wireless, but so far that transformation (and the associated profits) largely have yet to materialize — to the point where one of the largest topics of conversation around 5G is finding a path to profitability. Meanwhile, the already hot telecom space race has continued to ramp up as carriers and OEMs place big bets on the future of direct-to-device (D2D) satellite messaging.":1,"#by Ash Kreider on Mar 23, 2023 in 5G ":1,"#“In 2023, we will be moving to the next phase of the program, determining how much money each state will be getting, and supporting them as they develop their plans,” added Assistant Secretary Davidson.":1,"#As of January 3, 2023, the FCC has opened the Broadband Data Collection (BDC) window for facilities-based broadband service providers to report where they made mass-market broadband internet access service available as of December 31, 2022. The data must be submitted no later than March 1, 2023. For more details, visit":1,"#He said, “This is a moment of great challenge and opportunity. We do not often spend tens of billions of dollars to do something in this country. This is our one big shot to get it right.”":1,"#CES 2023 Trends: The US’s $65BN “One Big Shot” to Bridge Digital…":1,"#iQmetrix | CES 2023 Trends: The US’s $65BN “One Big Shot” to Bridge…":1,"#A Moment of Challenge and Opportunity":1,"#With many billions of dollars in funding and grants being activated, the US has":1,"#Billions of dollars are being offered at federal level and enacted at state level to ensure all US residents have access to affordable, reliable, and fast…":1,"#He added, “All the federal resources from the NTIA [and elsewhere] that are being deployed will be executed at state level. That presents a unique opportunity for collaboration between the feds, and us, and the industry — all of you, frankly — and community leaders to discover what the future looks like in states like Louisiana.”":1,"#The initiative is called “Internet for All” and has already seen $1.7 billion in connectivity grants for more than 200 underserved Tribal entities handed out last year, plus more than $300 million in grants to help states prepare for the upcoming programs, with many more grants to come in 2023 and beyond.":1,"#Speaking to delegates at CES 2023 in Las Vegas on January 7, Assistant Secretary Davidson said that 2023 marks “a very historic moment” in the NTIA’s history, largely because of the unprecedented levels of funding and once-and-for-all push to solve the internet connectivity problems of unserved and underserved communities across the States.":1,"#https://bdc.fcc.gov/bdc":1,"#Solving State Problems Through Collaboration":1,"#That’s according to Alan Davidson, Assistant Secretary of Commerce and Head of the National Telecommunications and Information Administration (NTIA), the US government official responsible for overseeing the massive $65 billion federal investment in internet access.":1,"#“When we talk to different folks in Louisiana, whether they’re a healthcare professional, a teacher, a parent, a farmer, a small business owner — it’s really critical because they’re all telling us very different ways and use cases that internet is going to be impactful to their lives,” said Iyengar.":1,"#During the subsequent panel discussion at the CES event (pictured), Veneeth Iyengar, Executive Director of the Louisiana State Office of Broadband Development and Connectivity, said he was inspired by the technology on display at CES to work more urgently to grab the opportunities provided by NTIA and other connectivity funding.":1,"#Assistant Secretary Davidson said, “The internet is the essential tool for communication in our modern world, and yet today there are still millions of people and families that don’t have the access or the skills that they need to take advantage of the opportunities of the modern digital economy. That’s about to change. We’ve been talking about the digital divide for many years, but we have finally been given the serious resources we need to close that gap.”":1,"#one big shot” to bridge the digital divide and ensure all US residents have access to affordable, reliable, and fast internet connectivity.":1,"#by Joannah Connolly on Jan 9, 2023 in Featured CES 5G Wireline ":1,"#by Ash Kreider on Jul 11, 2023":1,"#by Megan Howse on Nov 1, 2019":1,"#by Sive O’Neill on Jan 20, 2020":1,"#“Wireless retail runs on people, and taking care of those people shouldn’t require a retailer to become an HR expert,” said Chase Heywood, CEO of Stratus HR. “Partnering with iQmetrix means the hours and commissions retailers already track in their stores flow directly into payroll, benefits, and compliance handled by our team. iQmetrix clients get a full HR department that already speaks retail — accurate paychecks, competitive benefits, and real humans to call when something comes up. We’re excited to help their retailers spend less time on administration and more time creating great experiences for customers.”":1,"#iQmetrix and Stratus HR Partner to Give Wireless Retailers a…":1,"#Stratus HR, a full-service human resources outsourcing provider, today announced a partnership with iQmetrix, the Intelligent Commerce Operating System…":1,"#iQmetrix | iQmetrix and Stratus HR Partner to Give Wireless Retailers…":1,"#iQmetrix and Stratus HR Partner to Give Wireless Retailers a Complete, Outsourced HR Department":1,"#Stratus HR is a full-service HR outsourcing and PEO provider. For over 25 years, Stratus HR has helped hundreds of clients solve problems in human resources, workers’ compensation, risk management, employee benefits, and payroll administration — all powered by custom-built HR technology and dedicated teams of certified HR professionals. Learn more at stratus.hr.":1,"#New integration connects the employee lifecycle to the store — new hires, terminations, rehires, position moves, and security-role updates flow straight into the POS, with payroll, benefits, and compliance handled by Stratus HR’s certified experts.":1,"#Fully integrated with iQmetrix, Stratus HR’s custom-built technology connects the employee lifecycle to the store: new hires, terminations, rehires, position moves, and security-role updates flow straight into the point of sale (POS), while hours flow from the retailer’s iQmetrix system into payroll — eliminating double entry and pay errors, so every paycheck is accurate and every new hire hits the floor faster. Frontline teams get enterprise-level benefits and real human support; owners and managers get time back to grow their business. The partnership is available to iQmetrix clients across the United States.":1,"#“Great partnerships solve real problems for our clients, and this one does exactly that,” said Channing Kochylema, Director, Partner Ecosystem at iQmetrix. “We built this to solve a problem every wireless retailer knows well: HR data trapped in disconnected systems. Stratus HR closes that gap — new hires, terminations, and role changes now flow straight into RQ, no double entry, no delays. We’re excited to bring our clients a true, integrated HR department alongside their POS.”":1,"#Explore Stratus HR":1,"#About Stratus HR":1,"#Vancouver - British Columbia - October 14th, 2026 - Stratus HR, a full-service human resources outsourcing provider, today announced a partnership with iQmetrix, the Intelligent Commerce Operating System for telecom. As a Professional Employer Organization (PEO), Stratus HR becomes the complete, outsourced HR partner for wireless retailers on iQmetrix — payroll, benefits, compliance, and on-call HR experts — so retail teams stay focused on selling and serving customers.":1,"#by Renee Mohr, Product Marketing Manager, iQmetrix on Oct 14, 2026":1,"#http://www.iqmetrix.com/":1,"#For more than 27 years, iQmetrix has been helping the leading brands in telecom grow by providing best-in-class software, services, and expertise. Its solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom professionals across more than 10,000 locations. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iQmetrix.com.":1,"#The Merchant Customer’s continued use of the BNPL Services constitutes acceptance of the BNPL Provider Terms.":1,"#(a) Affirm, Inc: Affirm Buy Rate Terms":1,"#The use of BNPL Services is subject to the respective terms and conditions of the applicable BNPL Provider (the “BNPL Provider Terms”):":1,"#Buy Now Pay Later Third Party Terms":1,"#BNPL Provider Terms":1,"#iQmetrix offers access to Buy Now, Pay Later services (“BNPL Services”) through designated third-party providers (each, a “BNPL Provider”). BNPL Services are optional and are enabled solely at Merchant Customer’s election.":1,"#Notice of Buy Now, Pay Later Third-Party Terms":1,"#iQmetrix bears no responsibility nor accepts any liability that may arise as a result of the Merchant Customer’s use of any BNPL Services provided by any BNPL Provider, including any consumer disclosures, billing, payments, collections, refunds, chargebacks, or dispute resolution.":1,"#The Merchant Customer is solely responsible for reviewing, understanding, and complying with those BNPL Provider Terms that are applicable to that Merchant Customer’s use of a BNPL Provider’s BNPL Services. Any and all BNPL Services transactions are conducted exclusively among the BNPL Provider, the Merchant Customer, and the end consumer, as applicable, and do not involve iQmetrix nor any agreement between the Merchant Customer and iQmetrix.":1,"#iQmetrix | Buy Now Pay Later Third Party Terms":1,"#BNPL Services are provided directly by the applicable BNPL Provider and not by iQmetrix. iQmetrix’s role is limited to facilitating BNPL Services by making it available within the iQmetrix platform as a technical integration. iQmetrix does not extend credit, determine eligibility or terms, or act as a lender, broker, or agent in connection with BNPL Services. iQmetrix reserves the right, in its sole discretion, to designate, add, remove, or replace BNPL Providers.":1,"#Optional Feature and Opt-In":1,"#% of our time to innovating and iterating solutions that keep you ahead of the relentlessly changing telecom retail industry":1,"#Our deep-rooted experience in the sector, and our long-standing telecom relationships, put iQmetrix in a unique position. Unburdened by other distractions, we devote":1,"#ième":1,"#Our deep-rooted experience in the sector, and our long-standing telecom relationships, put iQmetrix in a unique position. Unburdened by other distractions, we devote 100% of our time to innovating and iterating solutions that keep you ahead of the relentlessly changing telecom retail industry":1,"#“Overall, respondents are more optimistic than they were two years ago,” said Trish Sale, VP of Professional Services at iQmetrix.“After years of headlines proclaiming the death of retail, we’re seeing industry players take control of their destinies and invest their energy into reimagining the role of the brickand-mortar store.”":1,"#To find the answers, iQmetrix conducted the third edition of its bi-annual Trends in Telecom Retail Survey. Nearly":1,"#For telecom industry professionals in 2025,the questions are many: Are others seeing a slowdown in device sales? Is everyone investing in artificial intelligence (AI) — and if so, how? What will the future of the physical store look like — and am I keeping up?":1,"#Emerging Concerns":1,"#macro-level instabilities. Instead, they’re actively shaping what comes next with genuine enthusiasm.":1,"#The Promises — and Perils — of AI":1,"#Who did iQmetrix survey?":1,"#That role will undoubtedly involve AI. But exactly how AI will integrate into day-to-day operations is up for debate. “In 2023, AI was a buzzword, but respondents didn’t really know how they’d use it to improve the customer experience,” Sale said. “Now, we’re on the cusp of seeing how AI can start to transform the customer experience, which is why we’re taking an AI-native-by-design approach with our newest products.”":1,"#Two years ago, economic uncertainty and supply chain challenges loomed large. Today, retail operators are less focused on":1,"#Streamlining the In-Store Experience":1,"#a glimpse into a sector that’s shifting from reaction to reinvention.":1,"#Reimagining the Brick-and-Mortar Store":1,"#Key Findings":1,"#Download the Trends Report Now!":1,"#telecom carriers, authorized retailers, device manufacturers and other industry leaders across the U.S., Canada and Mexico shared":1,"#Bridging the Physical and Digital Worlds":1,"#Business Outlook: Shifting Priorities and":1,"#From Reaction to Reinvention":1,"#AI, TECH, AND WHAT YOUR PEERS ARE PLANNING NEXT":1,"#2025 Telecom Retail Trends Report":1,"#iQmetrix | 2025 Telecom Trends: AI, Tech, and What Your Peers are…":1,"#Still, one thing is clear. While AI may shape the future, the human touch remains essential. Read on to discover what’s top-of-mind for retailers and how your peers are preparing for the future.":1,"#The Future is Vibrant — and Interconnected":1,"#Introduction: From Reaction to Reinvention":1,"#2025 Telecom Trends: AI, Tech, and What Your Peers are Planning Next":1,"#Learn about the top trends affecting telecom in 2025 and how AI is shaping the sector’s future.":1,"#Empowering Sales Associates":1,"#We’re tackling this through iQ Pay, our embedded financial services solution that reduces costs, unlocks new revenue, and makes every payment experience seamless for you and your customers.":1,"#You’ll see this at SummitX in Ken Hughes’ keynote on The Modern Consumer, where he’ll unpack why evolving customer behaviors demand a reimagined in-store journey. The Industry Address will spotlight our Store of the Future vision, while From Tech Support to Brand Love (Luisa Diaz and Stefan Wiesen, SensorMedia) will show how retailers are turning service visits into brand-building opportunities.":1,"#AI Will Move From Hype to Everyday Help":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Sep 9, 2025":1,"#You told us you wanted more than incremental change, and together, we’ve reimagined everything. Now it’s time to experience what’s next. See you in Carlsbad!":1,"#We’re tackling this with solutions like iQ Storefront, our device-agnostic POS, and iQ Hub, the operational engine that powers it. Together, they help you evolve your stores into flexible, intelligent spaces designed for the future.":1,"#Despite years of “retail apocalypse” headlines, your stores remain the heart of telecom retail. What’s changing is their purpose. In 2026 and beyond, your stores will be more than transactional spaces — they’ll be experience hubs where problems are solved, relationships are built, and loyalty is earned.":1,"#We’re tackling this by designing tools that reduce friction for your teams and free them to focus on what they do best: connecting with customers. Our solutions are built to support your people, not burden them.":1,"#You’ll see this at SummitX in Inside iQ Pay, where Jessica Hamer and Dwain Willis (with The Cellular Connection) will share how payments are transforming the in-store experience. This real-world case study shows what’s possible when payments are built to simplify, not complicate.":1,"#Last year at SummitX, we saw your enthusiasm for innovation. From hanging out with us at the Product Showcase to taking in the Industry Address to voting for your favorite Hackathon Pitches, your energy made it clear. You weren’t looking for incremental change. You were ready for something bigger.":1,"#This year, Reimagine Everything captures how far we’ve come together. We combined client feedback with our wireless retail expertise to reshape our vision of what telecom retail can be. The result is our next-gen platform, designed to bring innovative ideas into one seamless experience, deliver value right out of the box, and make every interaction more straightforward and more powerful.":1,"#That energy carried from the breathtaking mountain views at the JW Camelback resort all the way to the surprise drone show at our Western Speakeasy party. Those moments reminded us how powerful innovation can be when it brings people together.":1,"#You’ll see this at SummitX in Data, But Make it Make Sense (Missy Brown and Courtney Miller, both from iQmetrix), where we’ll walk you through best practices for reporting, analysis, and workflows that stick. The Data: Turning Information into Innovation will showcase how new strategies can turn raw information into outcomes. And The World Right Now session will frame why smarter insights are mission-critical in an unpredictable economy.":1,"#See our agenda and secure your spot!":1,"#The future of telecom retail isn’t just about technology. It’s about how innovation, data, payments, and people come together in-store to create seamless, uplifting experiences. At SummitX, you’ll see these five predictions in action and get a first look at how iQmetrix is helping you prepare for 2026 and beyond.":1,"#Telecom retail is evolving quickly, and 2026 will accelerate that transformation. Here are five predictions for the year ahead and how SummitX will bring them to life.":1,"#You’ll also experience this firsthand in our Product Showcase and Store of the Future, where you can connect directly with our team, see how solutions are built to empower employees, and explore innovations shaping the next generation of retail.":1,"#Most retailers are drowning in data but starving for insights. In 2026, that will change. With AI making it easier than ever, data will help you move from reactive to predictive, and from guesswork to confident decisions.":1,"#5 Predictions for Telecom Retail in 2026 (And How We're Tackling Them…":1,"#Stores Aren’t Dying, They’re Evolving":1,"#We’re eager to show how we are tackling this by building AI directly into our core platform, not as an add-on, but as an everyday helper that makes your operations smarter, faster, and more human.":1,"#In The Data: Turning Information into Innovation, iQmetrix’s own product and tech experts Waleed Ayoub and Ben Parkinson will show how AI and data combine to enable intelligent automation. And in From Prompts to Profit: Practical AI for Wireless Retail, Waleed will lead a hands-on workshop to demonstrate how generative AI can drive real impact for your teams, complete with live demos and practical prompting techniques you can put to work right away.":1,"#In 2026, you’ll see AI show up where it matters most. AI will take the busy work off your plate, surface insights that actually make sense, and help your staff personalize the customer journey without adding complexity.":1,"#Technology will continue to evolve, but the people staffing your stores will always be your differentiation. In 2026, empowered staff will be the difference between an average store visit and a lasting brand connection. Training, leadership, and culture will matter more than ever.":1,"#Data Will Stop Being Overwhelming and Start Driving Action":1,"#When it comes to payments, customers expect transactions to be as instant and effortless as flipping a light switch. By 2026, friction at checkout will no longer be tolerated. Retailers who offer embedded, effortless payments will win trust, speed, and loyalty.":1,"#Friction at Checkout Will Become a Thing of the Past":1,"#You’ll see this at SummitX in Colin O’Brady’s keynote on Going Beyond, which will explore resilience and peak performance. In Energize Your People (Daniel Mendonca, Halight), you’ll learn how to turn frontline training into a revenue engine. And in the Leadership Hot Seat panel, moderated by Megan Howse (SVP Marketing, iQmetrix), you’ll get unfiltered insights from some of the boldest leaders in telecom.":1,"#5 Predictions for Telecom Retail in 2026 (And How We’re Tackling Them at SummitX)":1,"#Are You Ready to Reimagine Everything Together?":1,"#iQmetrix | 5 Predictions for Telecom Retail in 2026 (And How We're…":1,"#Retail’s Biggest Advantage Will Still Be Its People":1,"#We’re tackling this by centralizing reporting, analytics, and intelligence within our platform so you can turn numbers into know-how and take action with confidence.":1,"#by Janine Jurji on Apr 23, 2020":1,"#iQmetrix | eCommerce":1,"#by Megan Howse on Sep 30, 2020":1,"#For more information on supporting your customers and their changing needs, explore what PayBright has to offer.":1,"#Pay in 4: Customers get instant approval and make four, interest-free biweekly payments for their purchase.":1,"#2. Optimize and customer-proof your website":1},"version":5627}]