[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":5357},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":5357},{"_id":"outdated","outdated":{"#Studie von PwC <span ljsid-1=\"\">aus dem Jahr 2019</span>":1,"#aus dem Jahr 2019":1,"#von <span ljsid-1=\"\">Emily Baxter</span> on Oct <span ljsid-3=\"\">30</span>, <span ljsid-5=\"\">2020</span> in <a ljsid-7=\"\"> Payments </a>":1,"#digits when the customers arrive at the store to pay.":1,"#Many merchants are moving towards a buy online, pickup in-store (BOPIS), or curbside pickup option to provide the service of in-store retail but the distanced safety of online purchases. Digital wallets (Apple Pay/Google Pay) are a popular payment method for these transactions to make the process even more contactless. The cardholder identity can be verified through a distanced interaction such as looking at a driver’s license or the original payment method to confirm the last":1,"#pandemic has driven the industry to consider alternatives that help reduce touchpoints within the physical store space. Some of these initiatives include:":1,"#The COVID-":1,"#I want signature first.”":1,"#Every bank that issues cards determines the verification methods that are supported. While many issuers are prioritizing PIN, many are still issuing cards that say":1,"#…from the credit card brand.":1,"#Terminals go through a certification process with every card brand; the certification requires that the terminals still support the ability to capture a signature.":1,"#…the payment terminal.":1,"#Card brands are advising a signature won’t play a factor in winning or losing a chargeback dispute, and many merchants are making this requirement optional. iQmetrix supports the ability to skip signature capture at the time of the transaction.":1,"#Signature Optional:":1,"#Traditionally seen as debit-only, PIN verification is becoming increasingly common on credit transactions.":1,"#Increase in PIN:":1,"#the terminal supports PIN, PIN will match. If the terminal doesn’t support PIN, a signature would be used instead.":1,"#if":1,"#Where":1,"#different credit and debit applications?":1,"#Did you know iQmetrix supports over":1,"#the impact of COVID, to say the payments landscape is changing is an understatement.":1,"#But with the shift away from signature-capture transactions paired with the increased use of digital wallets — like Apple Pay or Google Pay—":1,"#on Oct":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Jan <span ljsid-3=\"\">26</span>, <span ljsid-5=\"\">2023</span> in <a ljsid-7=\"\"> CES </a> <a ljsid-9=\"\"> Wireless Trends </a>":1,"#3 Ways to Automate Your Reconciliation Process":1,"#Becoming data-driven is quickly becoming an expectation for businesses. If you're not on top of the numbers, you could fall behind the competition.":1,"#iQmetrix | 3 Ways to Automate Your Reconciliation Process":1,"#AutomationBenefits":1,"#r":1,"#Satori Studio, Shutterstock / Rawpixel, Shutterstock / Bangkoke":1,"#iQmetrix solutions are data-driven from the ground up, combining automated revenue reconciliation with functionality your wireless business can harness to succeed. Want to learn more?":1,"#Older methods of revenue reconciliation helped stores maintain the status quo, but today’s technology can help them seize the future. Hours once spent on accounting can now be spent on marketing, training, and customer service — the aspects of any retailer’s business that will truly move the needle.":1,"#The best accounting tools in the world are not helpful unless staff can use them easily and comprehensively. Search for solutions that makes accessibility a priority. Then prioritize training and education before the rollout of the new solution. In the best cases the revenue reconciliation process is so automated that it takes little to no user input at all.":1,"#<span ljsid-0=\"\">3</span>. Get staff onboard":1,"#total enterprise upgrade":1,"#, marketing, reporting, HR, and accounting all under one umbrella provide a <span ljsid-1=\"\">360</span>-degree retail solution. Stores are then able to collect data from more touchpoints, organize and analyze it seamlessly, and apply it across properties and sales channels. Automatic revenue reconciliation becomes just one aspect of a":1,"#It’s possible to automate just select aspects of revenue reconciliation, but the best solutions integrate these capabilities with other operational and accounting solutions. Systems that combine":1,"#<span ljsid-0=\"\">2</span>. Find a comprehensive solution":1,"#Start by studying your current reconciliation process in-depth. This reveals where automation is likely to have the biggest positive impact. It also reveals what aspects of reconciliation are best left to humans. This knowledge helps you develop a use case for automation, in order to guide when, where, why, and how a solution is implemented.":1,"#<span ljsid-0=\"\">1</span>. Make the use case":1,"#Simply stated, automated revenue reconciliation makes life a lot easier. The question is not whether to implement it but rather how to implement it effectively. Follow these best practices to get the most from your accounting upgrade:":1,"#when trying to secure and sustain growth.":1,"#asset":1,"#huge":1,"#Automated revenue reconciliation leads to improved accounting overall. Decision makers have access to deeper insights in less time, which is a":1,"#Enhance reporting.":1,"#Revenue reconciliation takes a long time even in a small store. Automated revenue reconciliation handles the brunt of the workload. It’s a big relief for managers and frees up a lot of time and energy for other initiatives.":1,"#Save time.":1,"#is a non-issue when using automated revenue reconciliation. Key metrics are tracked in real time, making stocking, ordering, and reordering more efficient and effective.":1,"#too much or too little inventory":1,"#Dealing with":1,"#Improve inventory.":1,"#When both revenue and inventory are being reconciled at the same time, it’s much easier to identify and eliminate instances of theft.":1,"#Reduce theft.":1,"#complete and accurate information available":1,"#Smart processes are able to manage huge sets of transactional data with perfect accuracy. Financial decision making immediately improves because it’s based on the most":1,"#Eliminate errors.":1,"#Retailers are increasingly turning to automation to transform revenue reconciliation from an obligation into an asset. When more of the workload is handled automatically and intelligently, operations improve immensely. Just consider some of the benefits.":1,"#The benefits of automation":1,"#One of the greatest hazards is that since revenue reconciliation takes so much input, it is highly prone to error. Undertaking this task as a manual process leads to inaccurate ledgers and uncertain decision making, which can put the future of the store or brand in jeopardy. That’s why retailers should consider incorporating an automated revenue reconciliation process to eliminate these problems.":1,"#If you hear the phrase <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>revenue reconciliation” and groan a little, you’re not alone. For most retail managers, it’s a necessary evil rather than a labor of love. Closing the books on a daily basis is important, but it shouldn’t mean coming in early, staying late, and eating lunch in front of a spreadsheet.":1,"#by <span ljsid-1=\"\">Stephanie Boyle</span> on Oct <span ljsid-3=\"\">9</span>, <span ljsid-5=\"\">2018</span> in <a ljsid-7=\"\"> Retail Industry Trends </a>":1,"#<span ljsid-0=\"\">3</span> Ways to Automate Your Reconciliation Process":1,"#by <span ljsid-1=\"\">Sive O’Neill</span> on Jul <span ljsid-3=\"\">18</span>, <span ljsid-5=\"\">2019</span>":1,"#von <span ljsid-1=\"\">Allan Pulga</span> im Mai <span ljsid-3=\"\">13</span>, <span ljsid-5=\"\">2013</span>":1,"#Business":1,"#As we celebrate the first year of our partnership, we remain committed to delivering value to our shared wireless customers. The integration enriched our solution, enabling our wireless clients to improve decision making and drive additional profit,” said Gregg Hodges, Chief Operating Officer at Envysion.":1,"#, has allows retailers to track and visually review key store performance metrics, stack rank average sale per cashier (to identify associates in need of sales coaching) and audit high risk transactions (such as refunds and discounts, for potential fraud or training issues). Wireless retailers benefit from an easy-to-use video web interface, tailored business intelligence reports and secure video clip sharing.":1,"#tool integrated with RQ":1,"#Envysion Insight, the only video-driven business intelligence":1,"#was a natural fit, granting wireless retailers unprecedented insight into daily store operations and facilitating improvements in merchandising, sales, loss prevention and customer service efforts,” said Kelly Kazakoff, Chief Operating Officer at iQmetrix.":1,"#with RQ":1,"#Integrating Envysion’s video-driven business intelligence":1,"#system’s reputation for helping retailers maximize data, grow revenue, increase efficiency and enhance customer experiences.":1,"#Retail Management System. The integrated solution significantly expanded Envysion’s footprint in the wireless industry, leveraging the RQ":1,"#) the leading Managed Video as a Service provider, today celebrates its first year of partnership with iQmetrix, and its successful integration with iQmetrix’s RQ":1,"#- Envysion®, Inc., (":1,"#VANCOUVER, BC - May":1,"#Retail Management System":1,"#Envysion Celebrates One Year Anniversary of Successful Integration with iQmetrix’s RQ":1,"#by Ash Kreider on Mar <span ljsid-1=\"\">2</span>, <span ljsid-3=\"\">2023</span>":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Mar <span ljsid-3=\"\">6</span>, <span ljsid-5=\"\">2024</span> in <a ljsid-7=\"\"> Mobile Industry </a>":1,"#by <span ljsid-1=\"\">Emily Baxter</span> on Oct <span ljsid-3=\"\">30</span>, <span ljsid-5=\"\">2020</span> in <a ljsid-7=\"\"> Payments </a>":1,"#by Tara Bartlett on Oct <span ljsid-1=\"\">23</span>, <span ljsid-3=\"\">2023</span>":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Jun <span ljsid-3=\"\">15</span>, <span ljsid-5=\"\">2022</span> in <a ljsid-7=\"\"> Workforce Management </a> <a ljsid-9=\"\"> Partners </a> <a ljsid-11=\"\"> Featured </a>":1,"#Envysion Celebrates One Year Anniversary of Successful Integration…":1,"#Envysion Celebrates One Year Anniversary of Successful Integration with iQmetrix’s RQ4 Retail Management System":1,"#iQmetrix | Envysion Celebrates One Year Anniversary of Successful…":1,"#or call":1,"#www.envysion.com":1,"#s of users without straining the IT department or network. For more information, visit":1,"#s of locations and":1,"#) model which transforms video surveillance into a strategic management tool that provides instant and unfiltered business insights to users across operations, loss prevention, marketing and human resources. The MVaaS model enables Envysion to accelerate innovation by rapidly responding to market opportunity and making new capabilities immediately available to all users. Envysion’s platform quickly scales to":1,"#MVaaS":1,"#into the hands of the entire organization. Envysion created the Managed Video as a Service (":1,"#video-driven business intelligence":1,"#% by putting easy-to-use,":1,"#Envysion enables large, national retail, restaurant, cinema and convenience store operators to increase profitability":1,"#About Envysion":1,"#, iQmetrix is a privately-held software as a service (SaaS) company with offices in Canada and the United States.":1,"#Retail Management is a complete system for managing all aspects of a store chain operation, including POS, ERP, inventory and HR. When integrated specifically for wireless retailers, XQ and RQ allow users to effectively manage back-of-house operations and the in-store customer experience. Founded in":1,"#At iQmetrix, we are passionate about retail. Our purpose is to create great experiences for retailers, their employees and the end consumer. Our products bridge the gap between physical and virtual retail channels, offering the latest in retail management and customer experience technology. XQ Interactive Retail brings elements of online and mobile shopping experiences into the physical store to engage and educate shoppers during the purchase process. RQ":1,"#Envysion, Inc.":1,"#Ashley Schmidt":1,"#Envysion Press Contact:":1,"#iQmetrix Press Contact:":1,"#<span ljsid-0=\"\">“</span>As we celebrate the first year of our partnership, we remain committed to delivering value to our shared wireless customers. The integration enriched our solution, enabling our wireless clients to improve decision making and drive additional profit,” said Gregg Hodges, Chief Operating Officer at Envysion.":1,"#Envysion Insight, the only video-driven business intelligence<sup ljsid-1=\"\">TM</sup> tool integrated with RQ<span ljsid-3=\"\">4</span>, has allows retailers to track and visually review key store performance metrics, stack rank average sale per cashier (to identify associates in need of sales coaching) and audit high risk transactions (such as refunds and discounts, for potential fraud or training issues). Wireless retailers benefit from an easy-to-use video web interface, tailored business intelligence reports and secure video clip sharing.":1,"#<span ljsid-0=\"\">“</span>Integrating Envysion’s video-driven business intelligence<sup ljsid-2=\"\">TM</sup> with RQ<span ljsid-4=\"\">4</span> was a natural fit, granting wireless retailers unprecedented insight into daily store operations and facilitating improvements in merchandising, sales, loss prevention and customer service efforts,” said Kelly Kazakoff, Chief Operating Officer at iQmetrix.":1,"#VANCOUVER, BC - May <span ljsid-1=\"\">13</span>, <span ljsid-3=\"\">2013</span> - Envysion®, Inc., (<a ljsid-5=\"\">www.envysion.com</a>) the leading Managed Video as a Service provider, today celebrates its first year of partnership with iQmetrix, and its successful integration with iQmetrix’s RQ<span ljsid-7=\"\">4</span> Retail Management System. The integrated solution significantly expanded Envysion’s footprint in the wireless industry, leveraging the RQ<span ljsid-9=\"\">4</span> system’s reputation for helping retailers maximize data, grow revenue, increase efficiency and enhance customer experiences.":1,"#-- Joint solution from industry leaders helps wireless retailers improve operations and profitability --":1,"#by <span ljsid-1=\"\">Allan Pulga</span> on May <span ljsid-3=\"\">13</span>, <span ljsid-5=\"\">2013</span>":1,"#Envysion Celebrates One Year Anniversary of Successful Integration with iQmetrix’s RQ<span ljsid-1=\"\">4</span> Retail Management System":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Feb <span ljsid-1=\"\">28</span>, <span ljsid-3=\"\">2025</span>":1,"#.NET 4.7.1":1,"#7 Retail Inventory Management Practices":1,"#Inventory can be a struggle. Too much, to little, no space. Sound familiar? Spare yourself the stress with these 7 alternative solutions.":1,"#Feature Photo: Dmitry Kalinovsky / Shutterstock.com":1,"#are only seven of the many ways your business can optimize inventory and ensure stock doesn’t go stale. Interested? Register for the upcoming iQmetrix Spring Cleaning webinar and refresh your stock with tips from the inventory experts.":1,"#Speaking of product visibility mentioned above, bringing data-driven logic to ordering can give retailers more opportunities for revenue growth. Relying on data, like historical sales and analysis of the impact of past promotions, helps retailers avoid the twin perils of overstocking and understocking. Using irrefutable data from your inventory center means avoiding the most common inventory turnover challenges. many ways your business can optimize inventory and ensure stock doesn’t go stale.":1,"#<span ljsid-0=\"\">4</span>) Bringing Data-Driven Logic to Ordering":1,"#, into an inventory management process allows retailers to offer an expanded array of products and accessories, without taking up valuable shelf space.":1,"#We know it’s not possible to stock every item; however, there are ways to ensure the customer can always leave with the product they want. Incorporating a fulfillment solution, like iQmetrix’s":1,"#<span ljsid-0=\"\">3</span>) Go Beyond the Physical Stock":1,"#, businesses have an eagle-eye view of inventory data. It makes it easy to forecast stock requirements and automatically order popular items that keep customers coming back.":1,"#iQmetrix’s retail management solution, RQ":1,"#Retailers need to consider deploying the appropriate retail software, like those with vendor managed inventory (VMI) functionalities. These tools can integrate with and pull the necessary data from the most current internal retail management systems. With a fully VMI-integrated tool like":1,"#<span ljsid-0=\"\">2</span>) Automating Inventory Management and Ordering":1,"#Understanding your inventory needs and ordering appropriately can be a huge win for controlling costs. Having visibility into what you have and what you need is vital to the success of the inventory manager. This allows them the opportunity to lower the per-item charges with bulk purchases and mitigate expansion costs by leveraging buying power with vendors.":1,"#<span ljsid-0=\"\">1</span>) Leverage Inventory Cost Control Opportunities":1,"#<span ljsid-0=\"\">4</span> Ways to Improve Inventory Management in your Retail Store":1,"#But how do retailers get over their inventory obstacles? Well lucky for you, we wrote a guide on strategies for approaching inventory management.":1,"#system capabilities, it can mean a ripple effect of benefits for their entire retail business.":1,"#inventory management":1,"#When a retailer focuses on improving and rationalizing their":1,"#to help alleviate some of the challenges in keeping retail stores stocked. Through analysis of market trends and conditions, these partners help retailers keep inventory balanced with optimal stock levels.":1,"#vendor managed inventory partners":1,"#industry-leading":1,"#Whatever retail industry you operate in, you have undoubtedly had challenges with stocking, ordering, delivering and, most importantly, selling products to your customers. Trust me when I say, you’re not alone. iQmetrix works with":1,"#These three alternatives for inventory control can solve many problems encountered by brick-and-mortar retailers. Worried about not being able to sell a product that’s only available online? Endless aisle has got you covered. Concerned over your retail square footage? Consider drop shipping. What about those long nights counting stock for the holidays? That becomes so much easier with intelligent inventory. With these modern inventory management solutions, companies are in a better position to succeed.":1,"#Effective solutions for inventory management problems":1,"#Auto-generate purchase orders for convenient order fulfillment.":1,"#Gain real-time visibility into stock quantities and details.":1,"#View inventory history reports.":1,"#Many companies aren’t leveraging analytics to manage their inventories. According to <a ljsid-1=\"\">a report by Wasp Barcode Technologies</a> by Wasp Barcode Technologies, <span ljsid-3=\"\">43</span>% of small businesses manually track inventory stock or don’t even track it at all. Upgrading to an automated digital process can easily bring inventory control up-to-date. With <a ljsid-5=\"\">intelligent inventory</a>, retailers can harness big data to manage their stock and order more before they run out.":1,"#<span ljsid-0=\"\">3</span>. Intelligent inventory":1,"#Gain insight into product views and session durations, which can help determine what to stock more of in the future.":1,"#Easily update product pages through a centralized platform.":1,"#Enable customers to quickly find what product they’re looking for.":1,"#Customers have grown used to finding and ordering anything from online stores, whether it’s a rare baseball card from eBay or a specific pair of noise-cancelling wireless headphones in rose gold from Amazon. They expect the same flexibility when they walk into a brick-and-mortar store. That’s why sales associates need to have a digital tablet ready when they greet a customer, so they can offer the store’s entire catalog upfront. <a ljsid-1=\"\">Endless Aisle</a> is an effective way for retailers to bring the digital and physical components of shopping to the in-store experience.":1,"#<span ljsid-0=\"\">2</span>. Endless aisle":1,"#Ensure customers can easily receive their orders at home, work, or in-store.":1,"#Allow employees to focus on being <a ljsid-1=\"\">brand ambassadors</a> to help improve sales.":1,"#Minimize the amount of floor space required and save on rental costs.":1,"#Instead of using traditional techniques like just-in-time management, which relies on accurate forecasting and warehouse management duties, retailers can turn to a more convenient form of inventory control. By using <a ljsid-1=\"\">drop shipping</a>, they no longer have to store and ship items — cutting carrying costs and saving time. Once an order is submitted, the vendor or wholesaler is notified and they can handle this task instead. That means retailers can concentrate on more important matters, like providing their customers with a satisfying shopping experience.":1,"#<span ljsid-0=\"\">1</span>. Drop shipping":1,"#<span ljsid-0=\"\">3</span> Alternatives to Traditional Retail Inventory Management Practices":1,"#But making moves to keep inventory, well, moving, shouldn’t be left up to the small retailers; effective inventory management is beneficial for all business. Here are a few techniques that wireless retailers - big and small - can employ to keep stock fresh.":1,"#Traditional inventory control practices currently aren’t cutting it. According to a <a ljsid-1=\"\"><span ljsid-1-0=\"\">2019</span> study</a> by PwC, says that the distance between large and small companies is increasing and a main driver of this is in regards to inventory performance. Days Inventory Outstanding (DIO) is an efficiency metric used to understand how long a company holds inventory before selling it. Larger companies, on average, are able to clear out their stock rooms <span ljsid-3=\"\">27</span>.<span ljsid-5=\"\">8</span> days sooner than smaller businesses. However, smaller retailers are taking strategic measures to optimize their inventory which is reflected in a narrowing of the DIO gap.":1,"#Inventory management is a balancing act. If there’s a shortage of merchandise, retailers may lose out on potential sales. If there’s too much, retailers may have to deal with warehouse costs, spoiled products, out-of-season goods, or other concerns.":1,"#by <span ljsid-1=\"\">Channing Kochylema</span> on Mar <span ljsid-3=\"\">20</span>, <span ljsid-5=\"\">2020</span> in <a ljsid-7=\"\"> Retail Industry Trends </a>":1,"#<span ljsid-0=\"\">7</span> Retail Inventory Management Practices":1,"#iQmetrix | Three Signals from MWC 2026 That Will Reshape Telecom…":1,"#Access the Telecom Retail Summit Recordings":1,"#The winner in telecom retail will not be the brand with the best digital app. It will not be the brand with the coolest store. It will be the brand that makes the two completely indistinguishable.":1,"#The operators and retailers who act now, who rebuild their retail architecture, who connect the digital front door to the physical experience, who lay the foundation for the agentic transition, will shape this moment on their own terms. The ones who wait will find that the experience layer has been claimed by someone else.":1,"#Despite all the AI energy at MWC, there is still little evidence that AI is driving network traffic growth on its own. The real monetization layer will come from services, experiences, and ecosystems, not raw bandwidth. The most strategic battleground is customer experience. Which is precisely the domain of telecom retail.":1,"#Barcelona made one thing clear. Telecom networks are rapidly becoming AI-native infrastructure. But the place where customers actually experience that infrastructure, the store, the app, the buying journey, is still built for a previous era. The next phase of telecom transformation will not be defined by faster radios alone. It will be defined by who reinvents the customer interface to that intelligent network.":1,"#The Window Is Open":1,"#This is where iQmetrix operates. Our primary role today sits within the orchestration layer that connects digital and physical channels across the retail ecosystem. We coordinate workflows, transactions, and data across systems, stores, and touchpoints. From that foundation, we are expanding further into the experience layer itself, supporting capabilities such as the mobile app for a CSP, helping operators create a more seamless bridge between the customer’s digital journey and the in-store experience. From app to chatbot to store. From intent to activation. One brand, one journey, many touchpoints.":1,"#The store is the absolute last physical defense against commoditization. And the operator that owns the digital front door, the AI touchpoints, the app experience, and the physical store as one connected system will own the customer relationship.":1,"#There is also a warning here that the industry should take seriously. The Motorola Rokr story from the <span ljsid-1=\"\">2000</span>s shows how incumbents can accidentally train their disruptors. In telecom retail, large operators risk unknowingly preparing the ground for Apple, Amazon, hyperscalers, and AI commerce platforms to capture the customer relationship layer. If a third-party brand owns the hardware, the ecosystem relationship, and the physical retail experience, what is exactly left for the carrier? Without an experience layer, carriers devolve into invisible utility providers competing on price alone.":1,"#Apple figured this out years ago. The Apple Store is not a distribution channel. It is the pinnacle expression of the brand, a physical interface for a digital operating system. It generates an estimated $<span ljsid-1=\"\">5</span>,<span ljsid-3=\"\">550</span> in sales per square foot, multiples more than the top telecom retailers. That gap is not about product superiority. It is about experience architecture. Apple treats the store as brand theater where service and sales become the same interaction. It trains guides, not clerks. The primary metric is dwell time and engagement, not throughput speed.":1,"#The modern telecom journey is a connected arc: the app builds awareness, the AI chatbot answers initial questions, the customer configures and pre-qualifies, and then visits the store to complete the transaction with a knowledgeable human. That arc should feel seamless. But too often it does not. A customer configures a plan in the app, selects a device, gets a trade estimate, sees a monthly price, and then walks into a store where the associate has no visibility into any of it. The store should feel like the crescendo of that journey. Instead it feels like a restart.":1,"#That dynamic is about to get more complex, not simpler. MWC <span ljsid-1=\"\">2026</span> made clear that the device ecosystem is expanding well beyond phones, tablets, and watches. Google demonstrated prototype Android XR smart glasses with live translation. Physical AI and embodied AI were prominent themes. Each new device category adds complexity to the customer interaction: catalogs grow, compatibility management becomes harder, activation orchestration gets more intricate. More devices means more complexity, and more complexity means a greater need for orchestration at the retail edge.":1,"#And yet, here is the reality that the digital-first narrative consistently overlooks: <strong ljsid-1=\"\">the majority of high-value telecom transactions still close in a physical store.</strong> Upgrades, trade-ins, multi-line family plans, device financing, accessory bundles. These are high-consideration interactions that involve physical product, personal guidance, and trust. Even as digital channels handle more of the discovery and qualification, customers are choosing the store for the moments that matter most. The digital journey builds intent. The store fulfills it.":1,"#For decades, the industry believed that location equals traffic, traffic equals acquisition, and acquisition equals growth. That model is over. Customers now expect clarity before they ever step into retail. They expect the brand to know them, to remember what they researched, and to make the in-store visit productive from the first moment.":1,"#Perhaps the most significant emerging pattern is the carrier app’s evolving role for existing customers. The app is no longer a billing portal. It is becoming the relationship engine. It notifies a customer that they are eligible for an upgrade. It surfaces the devices available at a nearby store. It lets them configure a plan, get a trade-in estimate, pre-qualify for financing, and schedule a device transfer appointment, all before they leave the house. The app is building intent, qualifying demand, and routing the customer to the right channel at the right moment. The front door to telecom has moved to the phone.":1,"#Digital leaders like T-Mobile, Verizon, and MobileX have leading app experiences with strong mobile identity, transparent plan logic, upgrade eligibility, real-time usage visibility, and in some cases, eSIM activation built in. T-Mobile’s T-Life app now handles roughly <span ljsid-1=\"\">75</span> percent of the company’s upgrades digitally. Verizon has embedded a Gemini-powered AI assistant into its My Verizon app that handles upgrades, billing, line additions, and account management, and reports that its <span ljsid-3=\"\">28</span>,<span ljsid-5=\"\">000</span>-agent service team saw a nearly <span ljsid-7=\"\">40</span> percent increase in sales after launch. AT&amp;T’s CEO confirmed that digitally fulfilled transactions will accelerate through <span ljsid-9=\"\">2026</span>. AI chatbots, voice agents, and self-service flows are rapidly becoming primary touchpoints for routine interactions.":1,"#The way customers enter and navigate the telecom relationship is being redesigned in real time. eSIM was everywhere at MWC <span ljsid-1=\"\">2026</span>. Amdocs launched a Global eSIM Traveler Solution. Juniper Research projects eSIM connections will exceed <span ljsid-3=\"\">1</span>.<span ljsid-5=\"\">5</span> billion over the next four years. But eSIM is just one dimension of a much broader shift in how customers engage.":1,"#<span ljsid-0=\"\">3</span>. The Front Door Has Moved, the Channels Are Multiplying, and the Store Still Closes the Deal":1,"#But the agentic store only becomes possible on a modern foundation. Telecom complexity is real. Every channel runs slightly different logic, and the experience fractures as a result. What the industry needs is a coherent orchestration layer: a real-time coordination engine that unifies product catalog, synchronizes pricing, shares eligibility rules, connects inventory, and maintains persistent customer state. Digital and retail have to subscribe to the same brain. That is the precondition for agents to actually work.":1,"#At our Summit, this is where the conversation became most forward looking. The store of the near future will not be a place where associates process transactions. It will be a place where AI handles routine complexity and humans handle judgment, empathy, and the moments that require trust. As hardware ecosystems grow more complex, the role of the human shifts entirely from transaction processing to complexity navigation. The goal is to train guides, not clerks.":1,"#One of the more striking observations from the MWC analysis is the speed mismatch between AI and telecom. AI evolves at internet speed. Telecom evolves at standards speed. That structural gap means that innovation will likely happen outside the network core first, in applications, commerce, retail, and digital journeys. This is where companies that operate at the retail and experience layer have a genuine advantage. Retail platforms and commerce systems can move faster than the core network stack.":1,"#The retail implications are already becoming concrete. At MWC this year, Microsoft introduced a telecom agentic store reference framework that replaces traditional click based journeys with natural language interactions where coordinated agents manage discovery, sales, billing, and support end to end. We also co presented several of our own agentic retail solutions with Microsoft at their booth. What this makes clear is that agentic retail requires deep orchestration across billing, activation, inventory, CRM, POS, and digital channels, which is exactly where iQmetrix operates, providing an orchestration layer that connects digital and physical journeys while enabling a unified digital experience layer.":1,"#Qualcomm’s Cristiano Amon framed his entire keynote around the concept, calling <span ljsid-1=\"\">2026</span> the inflection point where agents redefine digital experiences beyond smartphones. Samsung elaborated that Galaxy AI is evolving from reactive tools into a truly agentic companion, demonstrating multi-step orchestration across apps, devices, and services. China Telecom’s leadership declared that AI has fully advanced into the Agentic AI stage, characterized by autonomous execution and intelligent collaboration.":1,"#If there was one word that defined MWC <span ljsid-1=\"\">2026</span>, it was agents. Not chatbots. Not assistants. Agents: autonomous, context-aware systems that act on behalf of users and businesses without requiring a human to sequence every step.":1,"#<span ljsid-0=\"\">2</span>. The Age of Agents Has Arrived, and Retail Is One of Many Proving Grounds":1,"#In other words, we are orchestrating the telecom retail experience at the point where the customer actually interacts with the brand.":1,"#This is the problem iQmetrix is solving at the retail edge. Our orchestration layer coordinates the systems that power telecom commerce across both digital and physical channels. By connecting device, inventory, plans, customer identity, and transactions across the ecosystem, we enable a unified digital experience layer where journeys can move seamlessly between mobile app, web, and store.":1,"#Telecom’s challenge is not just fragmented data, it is fragmented execution. Customer journeys today span billing platforms, activation systems, device lifecycle platforms, CRM, retail POS, ecommerce, and mobile apps. Completing a single upgrade or activation often requires multiple disconnected systems to work together in real time.":1,"#At our Telecom Retail Summit, the honest conclusion across the room was architectural. Most retailers are running on systems designed for a world that no longer exists. The stack itself has become the constraint. AI does not fix bad architecture. It amplifies it. The industry is reinventing the network, the compute layer, and the device layer, but the retail experience layer is still largely built for a previous era.":1,"#For telecom retail, the implication is direct. If the network is the nervous system, then retail is the sensory interface. Stores are where devices enter the ecosystem, where customers adopt new capabilities, where services are explained and trusted. The store becomes the human interface for an increasingly AI-driven network economy. But that interface only creates value if the systems behind it are as modern as the network powering it.":1,"#But here is the insight that deserves more attention. As the network becomes intelligent infrastructure, the strategic value shifts upward, toward the layers above it. Operators are actively searching for the value layer above connectivity. They have reason to search urgently. In the <span ljsid-1=\"\">4</span>G era, the industry failed to capture the platform layer. Apple, Google, and Amazon claimed it. The question now is whether the same thing happens again with the experience layer.":1,"#SK Telecom outlined a full AI-native rebuild of its network and customer systems, scaling its sovereign language model past one trillion parameters. Deutsche Telekom demonstrated MINDR, a multi-agent system built on Google’s Gemini models that autonomously monitors and corrects network performance across radio, transport, and core layers. Orange, SK Telecom, and others described ambitions to move from connectivity provider to digital ecosystem orchestrator. These are production commitments, not research prototypes.":1,"#MWC <span ljsid-1=\"\">2024</span> treated AI as a bullet point on a spec sheet. MWC <span ljsid-3=\"\">2025</span> positioned it as a competitive differentiator. MWC <span ljsid-5=\"\">2026</span> presented AI as infrastructure, as fundamental to mobile computing as the radio stack itself.":1,"#<span ljsid-0=\"\">1</span>. AI Is Now Infrastructure, and the Race for the Value Layer Above It Has Begun":1,"#I was in Barcelona not just to listen, but to convene. iQmetrix hosted the Telecom Retail Summit on March <span ljsid-1=\"\">4</span><sup ljsid-2=\"\">th</sup>, bringing together telecom operators, retail leaders, and technology innovators for a focused conversation about the future of telecom retail. We also had the opportunity to co-present with Microsoft at their booth, where we showcased several of our emerging agentic solutions and how they can begin to reshape the telecom retail experience. Three signals from the week stood out above all others, and each one carries real implications for the road ahead.":1,"#More than <span ljsid-1=\"\">109</span>,<span ljsid-3=\"\">000</span> attendees from <span ljsid-5=\"\">205</span> countries gathered at Fira Gran Via under the GSMA’s chosen theme: The IQ Era. Qualcomm’s CEO declared <span ljsid-7=\"\">2026</span> the year of agents. Samsung introduced its Galaxy S<span ljsid-9=\"\">26</span> as an agentic AI phone. Microsoft announced landmark AI partnerships with Deutsche Telekom, Vodafone, and Telefonica. NVIDIA unveiled a coalition of a dozen global operators committed to building <span ljsid-11=\"\">6</span>G on open, AI-native, software-defined platforms. The NVIDIA narrative was especially telling: <span ljsid-13=\"\">5</span>G and <span ljsid-15=\"\">6</span>G are being repositioned not just as connectivity, but as AI infrastructure for the physical world. The network is becoming the nervous system. The question is who builds the sensory interface.":1,"#Every year, Mobile World Congress draws the global telecom industry to Barcelona to showcase what is next. Every year, there is more AI, more edge compute, more talk about transformation. But MWC <span ljsid-1=\"\">2026</span> felt different. This was not a show about what might happen. It was a show about what is already happening, and what operators can no longer afford to ignore.":1,"#by <span ljsid-1=\"\">Christopher Krywulak, CEO</span> on Mar <span ljsid-3=\"\">12</span>, <span ljsid-5=\"\">2026</span>":1,"#by Statflo on Dec <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2022</span>":1,"#Please contact us at support@iQmetrix.com if you have any questions regarding the Terms.":1,"#The following sections will survive the expiration or termination of this Agreement: <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>User Content”, <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>Representations and Warranties”, <span ljsid-9=\"\"></span><span ljsid-11=\"\">“</span>Ownership”, <span ljsid-13=\"\"></span><span ljsid-15=\"\">“</span>Indemnification”, <span ljsid-17=\"\"></span><span ljsid-19=\"\">“</span>Disclaimers”, <span ljsid-21=\"\"></span><span ljsid-23=\"\">“</span>Limitations of Liability”, <span ljsid-25=\"\"></span><span ljsid-27=\"\">“</span>General Terms”.":1,"#We grant to you only the rights and licenses expressly stated in the Terms, and you receive no other rights or licenses with respect to products and services, trademarks, or any other property of iQmetrix.":1,"#Nothing in the Terms, express or implied, is intended to or will confer upon any person or entity (other than the parties hereto) any right, benefit or remedy of any nature whatsoever under or by reason of the Terms.":1,"#No Third-Party Beneficiaries":1,"#iQmetrix may assign its rights and obligations under the Terms and/or the Terms to another entity.":1,"#Assignment":1,"#The Terms constitute the entire agreement and supersede all prior agreements and understandings, both oral and written, in respect of the subject matter contained herein.":1,"#All notices, requests, demands or communications required or permitted pursuant or relating to the Terms will be in writing and will be sent by email to legal@iQmetrix.com. Email notices will be deemed given and received upon reply email confirming receipt.":1,"#If any part of the Terms is determined to be invalid or unenforceable by applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms will continue in effect.":1,"#You will comply with all applicable foreign and domestic laws (including without limitation export laws), governmental regulations, ordinance, and other judicial administrative orders.":1,"#If you are outside the US, the Terms will be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, without reference to conflicts of laws provisions, and will in all respects be treated as a British Columbia contract. The Parties hereby irrevocably submit to the jurisdiction of the federal and provincial courts located in Vancouver, British Columbia, Canada, to the extent that a court of competent jurisdiction determines in a binding, final court order.":1,"#If you are in the US, the Terms will be governed by and construed in accordance with the laws of the State of Delaware, without reference to conflicts of laws provisions, and will in all respects be treated as a State of Delaware contract. The Parties hereby irrevocably submit to the jurisdiction of the state and federal courts located in Arlington County, Virginia, to the extent that a court of competent jurisdiction determines in a binding, final court order.":1,"#IQMETRIX WILL NOT BE LIABLE FOR ANY (I) INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, PUNITIVE DAMAGES OR ANY SIMILAR DAMAGES INCLUDING WITHOUT LIMITATION IN CONNECTION WITH OR RELATING TO THE TERMS OR THE SERVICES, (II) DAMAGES DUE TO USE, PERFORMANCE OR OPERATIONS OF THE INTERNET OR USE OF THE INTERNET BY YOU; (III) LOSS OF DATA; (IV) LOST PROFITS; (V) BUSINESS INTERRUPTION; OR (VI) DAMAGES PURSUANT TO ANY THIRD PARTY TERMS AND CONDITIONS, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE OR WHETHER SUCH DAMAGES ARE REASONABLY FORESEEABLE. NEITHER WE NOR OUR AFFILIATES WILL HAVE LIABILITY TO YOU FOR DAMAGES IN EXCESS OF THE GREATER OF: (I) U.S. $<span ljsid-1=\"\">50</span>.<span ljsid-3=\"\">00</span>, OR (II) THE AMOUNT YOU PAID FOR THE SERVICES, IF ANY, IN THE <span ljsid-5=\"\">12</span> MONTHS PRIOR TO THE CLAIM.":1,"#You expressly understand and agree that your access or use of the Services and the contribution of any materials is at your sole risk, and to the maximum amount permitted by law, iQmetrix hereby disclaims any and all liability to you for any loss or liability relating to your access or use of the Services and the contribution of any materials in any way.":1,"#WITHOUT LIMITING THE FOREGOING, IQMETRIX DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, THE ABILITY TO USE, OR THE RESULT OF USE OF THE SERVICES AND IQMETRIX CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE SERVICES AND IQMETRIX CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. IQMETRIX MAY MAKE CHANGES OR IMPROVEMENTS TO THE SERVICES AND IQMETRIX CONTENT AT ANY TIME. IQMETRIX MAKES NO WARRANTIES THAT YOUR USE OF THE SERVICES AND IQMETRIX CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH EVENT.":1,"#YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. THE SERVICES AND IQMETRIX CONTENT IS PROVIDED <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>AS IS” AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. IQMETRIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.":1,"#In the event of any termination of this End User License Agreement, the following sections will continue in full force and effect: <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>User Content”, <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>Representations and Warranties”, <span ljsid-9=\"\"></span><span ljsid-11=\"\">“</span>Ownership”, <span ljsid-13=\"\"></span><span ljsid-15=\"\">“</span>Indemnification”, <span ljsid-17=\"\"></span><span ljsid-19=\"\">“</span>Disclaimers”, <span ljsid-21=\"\"></span><span ljsid-23=\"\">“</span>Limitations of Liability”, <span ljsid-25=\"\"></span><span ljsid-27=\"\">“</span>General Terms”.":1,"#you are using the Services in a manner that would cause a real risk of harm or loss to us or other users; or":1,"#You are free to stop your use of the Services at any time. We reserve the right to suspend or terminate your access to the Services without notice to you if:":1,"#You agree to indemnify, save, and hold iQmetrix harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Services, violation of the Terms, or breach of the representations, warranties, and covenants made by you herein. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.":1,"#iQmetrix owns all intellectual property rights, including without limitation copyright and trademark rights, in all materials on or comprising the Services, including all written, audio visual or other materials and graphical elements on the Services, but excluding User Content (“<strong ljsid-1=\"\">iQmetrix Content</strong>”).":1,"#use a robot, spider or other automated device or process or means to access, retrieve, scrape, or index any portion of the Services.":1,"#modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit RQmobile, except as expressly authorized by us; and":1,"#violate any applicable law;":1,"#violate any third party’s rights, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;":1,"#You represent and warrant that you have read, understood and agreed to the Terms. You also represent and warrant that you will not, and will not assist, encourage, or enable others to use the Services to:":1,"#is in violation of the Terms, any applicable law, regulation, standard or rule relating to your access or use of the Website.":1,"#damages or impairs the Services or interferes with any other party’s access or use of the Services; and/or":1,"#contains viruses, corrupted files, or any other code, software or process that may damage the operation of the Services;":1,"#scrapes or otherwise collects information from the Services in an automated fashion;":1,"#You represent and warrant that you will not Post User Content that:":1,"#any additional terms specific to a Service,":1,"#our Privacy Policy located at <a ljsid-1=\"\">www.iqmetrix.com/legal/general/privacy</a>; and":1,"#this End User License Agreement;":1,"#By accessing or using the Services, including contributing materials and/or personal information to the Services, whether your own or on behalf of another entity, you represent and warrant that you have full power and authority to enter into this End User License Agreement and you agree to be bound by:":1,"#You are only authorized to use the Services if you have reached the age of majority where you access the Services and agree to abide by all applicable laws and the Terms.":1,"#We reserve the right to modify this End User License Agreement at any time in our sole discretion by posting the most recent version (which will supersede any other version and become effective as of the last updated date indicated) on this webpage. Your continued use of the Services following posting of these changes constitutes acceptance of the terms as they exist at the time of your usage. You agree to review this End User License Agreement on a regular basis and remain in compliance with any modifications.":1,"#All references to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">user</strong>”, <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span><strong ljsid-9=\"\">you</strong>”, <span ljsid-11=\"\"></span><span ljsid-13=\"\">“</span><strong ljsid-14=\"\">your</strong>” mean any individual, end-user, customer, or visitor who accesses or uses the Services in any manner. Any individual user acting on behalf of another entity hereby confirms that such user has all necessary and legal authority to bind the entity. Acceptance of these Terms by such user will be deemed acceptance by the entity.":1,"#Last Updated: October <span ljsid-1=\"\">13</span>, <span ljsid-3=\"\">2020</span>":1,"#End User License Agreement":1,"#Inventory Spring Cleaning: Refresh and Recharge Your Wireless Retail Store":1,"#The industry’s biggest event for prepaid wireless retail will be held on August <span ljsid-1=\"\">27</span>-<span ljsid-3=\"\">28</span>, <span ljsid-5=\"\">2024</span> and is not to be missed. When it comes to this sector, no other event brings more prepaid providers and retailers together under one roof. Join us at All Wireless & Prepaid Expo to learn about how iQmetrix solutions can power your prepaid wireless retail business.":1,"#iQmetrix | Past Events":1,"#Click the link below to book a meeting":1,"#February 24-27, 2020":1,"#MWC Barcelona <span ljsid-1=\"\">2020</span>":1},"version":5357}]