[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":5476},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":5476},{"_id":"outdated","outdated":{"#Online shopping experiences generally follow a precise path from one destination to another. It is this ease of navigation that makes it simpler for online retailers to track which ads, landing pages, or price points drive the most traffic. A brick-and-mortar retail experience is often the opposite. Customers are exposed to dozens of products at once and make purchasing decisions based on":1,"#Retailers need to view consumer channels differently, but not separately. The goal of omnichannel retail is not to have a dozen channels branching in different directions, but rather to have them speak to each other, constantly exchanging and incorporating valuable customer data. While this may sound taxing, it’s easy to achieve with the right technology in place to properly analyze your consumer data. There are differences between online and in-store experiences, but the retailers that come out on top are those who create cohesive and personalized consumer journeys, no matter which channel the consumer prefers.":1,"#visual appeal":1,"#Online retail has become a lot more interactive, but at its heart it is still a predominantly visual platform. The goal is to present products in a way that is informative and enticing to the eye. In-store retail, by contrast, is a complete sensory experience. All five senses are at play, and to some degree all of them":1,"#Online analytics allow retailers to adjust their marketing copy, ad placement, or competitive pitch in order to drive traffic. For instance, if many consumers are found to be clicking through to a retailer’s website via a specific product ad, then this product should be featured more prominently on the retailer’s home page. Tracking consumer habits in-store is not as precise, but it’s just as instructive. Observing how customers move through the store, acknowledge (or ignore) products, or work with staff all reveals better ways to design the store and calibrate the inventory mix. If customers are found to predominantly veer to the right as soon as they enter a store, for example, it makes sense to display the newest or most popular products in that area.":1,"#has all the inside intel your business is looking for.":1,"#omnichannel model":1,"#with things like digital signage is important, but so too is adjusting the background music, store color, lighting scheme, and air temperature.":1,"#The journey to checkout":1,"#data is key":1,"#by <span ljsid-1=\"\">Stephanie Boyle</span> on Aug <span ljsid-3=\"\">28</span>, <span ljsid-5=\"\">2018</span> in <a ljsid-7=\"\"> Omnichannel Retail Trends </a>":1,"#iQmetrix leads the charge in technologies built for omnichannel retail and our products house the tools you need to optimize data and analytics. Want to learn more about how you can influence the customer journey to benefit your bottom line? Meetup":1,"#a range of factors":1,"#There are lots of reasons people shop online, but personalization plays a big part. The nature of online environments makes it relatively easy for retailers to":1,"#The consumer’s preferences":1,"#The sensory experience":1,"#to a company’s success or failure. With the retail industry evolving, data is the secret ledger that helps retailers make sense of what customers actually want out of their shopping experience — both in-store and online. As such, it is crucial that all retailers embrace technologies that are designed to collect, organize, and analyze data in order to properly reap the rewards. But with consumers embracing omnichannel experiences — often using multiple devices to make purchases, in addition to shopping in-store — it can be challenging to organize and make sense of their consumer data. In particular, retailers need to understand the differences between in-store and online analytics.":1,"#Any good retailer knows by now that":1,"#iQmetrix | Do In-Store and Online Analytics Differ?":1,"#Tracking the visual appeal of online ads is simply a matter of looking at click-through rates. A compelling image will inevitably get more attention than something dull, so ensure your ads include clear CTAs, inclusive language (ie <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>you” and <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>yours”) and grab the consumer’s attention with enticing, on-brand colors and fonts. Tracking when and why the senses are engaged in-store is a lot harder, but the important part is to realize that every sense matters. Adding":1,"#. Because consumers’ needs and preferences differ across channels, retailers need to be strategic in how they measure each channel’s success. In this way, when implementing an analytics strategy, retailers need to consider how each channel’s consumers are distinctly different.":1,"#Sure, data and analytics are great. But what are the numbers saying, really?":1,"#to each consumer, using data to build relationships and drive sales. Personalization is much harder in-store, but that’s not usually the main reason why people visit brick-and-mortar outlets. The appealing part is being able to shop in a social setting with friends, family, or like-minded strangers, to receive on the spot assistance, and to try before you buy, which is an important feature of the":1,"#consumer journey":1,"#deliver a customized experience":1,"#affect purchasing decisions":1,"#While a customer shopping in-store and a customer shopping online may make the same purchase, they will not necessarily follow the same":1,"#by Joannah Connolly on Jan <span ljsid-1=\"\">9</span>, <span ljsid-3=\"\">2024</span>":1,"#Many of our customers use Epson receipt printers with RQ, particularly Epson TM-M<span ljsid-1=\"\">30</span> or Epson T<span ljsid-3=\"\">88</span>V models.":1,"#Runtime is required to run RQ":1,"#HID <span ljsid-1=\"\">4500</span> U.Are.U Fingerprint Reader":1,"#Our Receipt Paper <a ljsid-1=\"\">Pick</a>":1,"#+ workstations by Windows Update, but can be manually downloaded":1,"#iQ Terminal Setup Guide":1,"#Our <a ljsid-1=\"\">Pick</a>":1,"#and newer. In most cases, this is automatically installed Windows":1,"#We have provided some hardware picks to help guide your set-up process. With these picks and any hardware, our Support Team will make every effort to ensure a device gets setup successfully in RQ. However, due to the vast amount of Hardware available in the market, we cannot guarantee compatibility with RQ.":1,"#Microsoft Surface Series (with Windows <span ljsid-1=\"\">11</span>)":1,"#Our Windows Tablet <a ljsid-1=\"\">Pick</a>":1,"#APG Series Cash Drawers":1,"#Disclaimer About Our Picks":1,"#To learn more about setup and configuration, please refer to the":1,"#<strong ljsid-0=\"\">Note:</strong> Many payment terminals include signature capture functionality.":1,"#Microsoft Office <span ljsid-1=\"\">2010</span> Standard<sup ljsid-3=\"\"><span ljsid-3-0=\"\">3</span></sup>":1,"#Our <a ljsid-1=\"\"><strong ljsid-1-0=\"\">Pick</strong></a>":1,"#Our Barcode Scanner <a ljsid-1=\"\">Pick</a>":1,"#<strong ljsid-0=\"\">Topaz </strong>Siglite <span ljsid-2=\"\">1</span>×<span ljsid-4=\"\">5</span>":1,"#Many of our customers use Zebra and Epson-brand label printers with RQ.":1,"#Our Label Printer <a ljsid-1=\"\">Picks</a>":1,"#Many of our clients successfully use Zebra-branded Barcode scanners with RQ.":1,"#Socket Mobile CHS":1,"#Multi":1,"#by <span ljsid-1=\"\">Tanya MacPherson, Director of Growth & Demand Gen, iQmetrix</span> on Mar <span ljsid-3=\"\">24</span>, <span ljsid-5=\"\">2026</span>":1,"#by <span ljsid-1=\"\">Megan Howse</span> on Oct <span ljsid-3=\"\">9</span>, <span ljsid-5=\"\">2020</span> in <a ljsid-7=\"\"> Omnichannel Retail Trends </a> <a ljsid-9=\"\"> eCommerce </a>":1,"#Megatrends":1,"#: iQmetrix Telecom Industry Address — Top":1,"#The retailer can then act to replenish inventory for that size, saving future abandoned carts and driving revenue, or start offering a delivery option via a fulfillment solution.":1,"#Best Practice <span ljsid-1=\"\">1</span>: Centralize Critical Data":1,"#Despite all these hurdles, there are ways for retailers to take the leap without getting tripped up. Compiled here are the <span ljsid-1=\"\">4</span> best practices that are critical to creating a flexible, scalable IT architecture. When solutions work in harmony, you’ll support the vision of a truly connected omnichannel customer experience.":1,"#Integrated POS can be the difference between an effective, efficient business and one that falls behind. Which would you rather be?":1,"#Delivering an omnichannel experience demands consistent access to store data including inventory, orders, customer purchase histories, loyalty tracking, and product information. For maximum effectiveness, data should be collected in real time to support both customer-facing systems, like Buy Online Pick-Up In-Store (BOPIS), and back-end systems including merchandise planning.":1,"#Say a retailer wants to add a value-add process like endless aisle functionality or improve their in-store POS integration with an e-commerce solution. What may seem like a simple, no-brainer addition, like starting up an e-commerce website or bumping up revenue with an endless aisle, often requires customized interfaces and extensive data synchronization, both of which adds cost and extends the time-to-market.":1,"#Ultimately, POS integration failure prevents retailers from providing a truly seamless omnichannel experience.":1,"#Comprehensive, easy-to-use dashboards that enable retailers to see analytics feeds side by side to produce the big picture with visibility into <a ljsid-1=\"\">in-store analytics and POS data</a>. Reports can include information like:":1,"#Lightweight, <a ljsid-1=\"\">open APIs</a> (the kind that are both easy to learn and easy to use) can simplify the addition of new functions to retail channels by enabling IT staff, partners, and third-party developers to add unique, innovative solutions without undertaking the time-consuming work of learning the ins and outs of heavyweight connectors.":1,"#The challenge of efficiently and cost-effectively integrating multiple solutions — and making sure system integration is optimized — is one of the biggest issues retail IT and operations departments face. Siloed databases and non-integrated systems can significantly slow a company’s business growth capabilities in myriad ways, making it difficult to:":1,"#iQmetrix | Four Best Practices for POS Integration":1,"#What product did the customer look at longest on screen?":1,"#Add new services;":1,"#Best Practice <span ljsid-1=\"\">4</span>: Use Analytics to Facilitate Actionable Strategies":1,"#This global, far-reaching approach requires centralized content management. When evaluating new retail softwares, choose systems or companies that have a keen eye on content management, capable of using open APIs to seamlessly integrate multiple types of content — images, videos, descriptions, etc.— and place them at marketers’ fingertips. Tools must be easy to use so marketers and their partners can quickly access, modify, and implement changes to ensure content remains relevant.":1,"#Start by establishing central data platforms for each type of data, accessible to applications through open, real-time APIs to deliver instant access to data. This becomes the foundation on which to build new functionality.":1,"#Expand to new markets;":1,"#Retailers are under tremendous pressure to deliver end-to-end omnichannel experiences but continue to be boxed-in by legacy architecture that places roadblocks in the way of adding new required functionality. It’s time to bypass these roadblocks by choosing lightweight, open APIs that enable easy POS integration with multiple systems and help centralize data from multi-databases.":1,"#The days when retail channels could effectively run independent promotions are gone. Static, printed materials are too costly to produce and their <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>written-in-stone” nature means they just can’t keep up in today’s fast-changing environment where initiatives may change daily.":1,"#The long game for many retailers is replacing current infrastructure with a<a ljsid-1=\"\"> unified commerce</a> platform, but that can mean sizable changes to processes. In the meantime, connecting current systems to a centralized data platform, using solutions that require minimal integration, will address immediate needs.":1,"#Layer a connected dashboard solution on top of existing systems to pull in raw or aggregated data via APIs. Customize views to be meaningful for each user.":1,"#Retailers’ technology ecosystems are notoriously complex and are too often full of siloed databases, have poorly connected operational systems, and employ multiple <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>workarounds.”":1,"#by <span ljsid-1=\"\">Sive O’Neill</span> on May <span ljsid-3=\"\">31</span>, <span ljsid-5=\"\">2019</span> in <a ljsid-7=\"\"> Point of Sale (POS) </a>":1,"#The APIs incorporated into many current retail applications are often heavy and monolithic. Below-par integrations limit the speed and accuracy of data sharing, preventing retailers from delivering frictionless omnichannel services such as real-time inventory or cross-channel personalized marketing.":1,"#The same disparate data pools and disjointed systems that are hampering omnichannel activities are also impeding a true corporate-wide view of businesses and limits any abilities to gain new insights through analytics. One example is today’s convoluted path to purchase: in modern retail, it’s very difficult to track a customer’s journey across digital and physical touchpoints, all the way to a transaction. Most retailers have no way to consider the reporting and analytics from each channel together, let alone measure their result against industry benchmarks.":1,"#Deploy new technologies, such as in-store beacons or wearables;":1,"#Did the visit convert to a sale and if not, was that due to an inventory issue?":1,"#Best Practice <span ljsid-1=\"\">3</span>: Opt for Lightweight, Open APIs":1,"#Want to learn more about how open APIs can transform your retail business? Talk to one of our POS integration experts to see how iQmetrix’s POS integrates to current and future systems, and to provide a truly connected, seamless omnichannel experience.":1,"#An all-encompassing dashboard might also include online analytics, solutions reporting, and industry benchmarks all brought together through APIs. Viewing all these analytics together drives actionable strategies like adjusting price to improve conversions, shifting inventory, or optimizing product selection or marketing campaigns. Together, this view enables retailers to get the same comprehensive level of insights they enjoy in e-commerce in their store operations.":1,"#Adopting cloud-based delivery systems will also enable marketers to quickly attain this content delivery flexibility (think about encoding videos to ensure high quality and speed). As a result, <a ljsid-1=\"\">cloud-based solutions</a> can increase scalability and shorten time-to-market for campaigns.":1,"#Best Practice <span ljsid-1=\"\">2</span>: Manage Content More Effectively":1,"#Did she read reviews or descriptions?":1,"#Managing communications and marketing campaigns that can be delivered across multiple touch points is exponentially more complex. Marketing managers, for example, want to set up campaigns with a single instance, repurpose the materials for appropriate channels, and then modify and personalize them based on ongoing events and customer profiles as they change.":1,"#Operate more efficiently; and":1,"#Differentiate and become a brand of choice.":1,"#by Ash Kreider on Jun <span ljsid-1=\"\">29</span>, <span ljsid-3=\"\">2023</span>":1,"#iQmetrix | AI Fatigue Is Real. So Are a Few Things You Can't Ignore.":1,"#by Joannah Connolly on Dec <span ljsid-1=\"\">4</span>, <span ljsid-3=\"\">2024</span>":1,"#<span ljsid-0=\"\">“</span>Actv<span ljsid-2=\"\">8</span> gave our reps the freedom to deliver faster, more personal service.”":1,"#Get Started with Actv<span ljsid-1=\"\">8</span> Lab":1,"#<span ljsid-0=\"\">“</span>Orders that took <span ljsid-2=\"\">10</span> days are now fulfilled in minutes.”":1,"#<span ljsid-0=\"\">“</span>With Actv<span ljsid-2=\"\">8</span>, we launched a new product tier in record time.”":1,"#<span ljsid-0=\"\">“</span>By bringing a whole new set of products to market that telecom retailers are not traditionally comfortable with, and don’t yet understand what they will mean or bring to consumers. <span ljsid-2=\"\">3</span>G and <span ljsid-4=\"\">4</span>G didn’t radically change the technology, the hardware, or rate plans, but that bubble that retailers have been working in will burst. <span ljsid-6=\"\">5</span>G will change products, rate plans, and services, as well as store operations in general. This will create both threats and opportunities.”":1,"#If all that was not enough competition, in addition to established brands or retailers entering the market, there is also the emergence of completely new companies such as Mint Mobile and Dish’s new brand, Ting.":1,"#iQmetrix | 5 Trends and Challenges Disrupting the Telecom Industry":1,"#Want to read more about the state of the telecom retail industry? Our whitepaper gives you a deeper dive into the trends disrupting the market today, and where the sector is headed.":1,"#<span ljsid-0=\"\">5</span>. Physical stores and evolving products":1,"#<span ljsid-0=\"\">1</span>. Mergers and acquisitions":1,"#5 Trends and Challenges Disrupting the Telecom Industry":1,"#<span ljsid-0=\"\">2</span>. Telecom market convergence":1,"#<span ljsid-0=\"\">“</span>Service and education will always be needed,” said Yaskowich. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>As these products and services get more and more complex, consumers will come to the stores for help. But the reason they are in-store for an hour shouldn’t be because they’re waiting around to be served and because the retailer’s system and processes are slow and cumbersome.”":1,"#Naturally, e-commerce exploded in <span ljsid-1=\"\">2020</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s first quarter as consumers stayed home and ordered everything online. The sector saw a classic hockey-stick effect in terms of penetration in the US, with <span ljsid-6=\"\">10</span> years of growth occurring over the course of three months. Verizon, for example, saw a <span ljsid-8=\"\">20</span>% increase in web traffic in one week due to the pandemic.":1,"#<span ljsid-0=\"\">5</span> Trends and Challenges Disrupting the Telecom Industry":1,"#Read the State of the Telecom Retail Industry Whitepaper":1,"#Stacy Hamer, Vice President of Client Experiences at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>These are online-only providers without a storefront. This means they’re cutting out all these other costs and are highly competitive on their prices. You would never have thought five years ago you’d buy so many clothes online, but now everybody does. Now phones are going the same way. These providers ship the phone to you in a single day and activation is way less complicated. Plus they run on the big carriers’ networks, so they typically have really good coverage.”":1,"#Marty Yaskowich, VP of Retail Customer Development at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>In the past, consumers have always gone to one place for their cellphone and another for their TV and internet services. But with wireline and cable companies moving into the wireless space, all of that is offered by one company. What’s more, they’ll come into your home and not only hook up your TV and activate your cellphone, but also hook up your smart fridge and your new car that has an advanced communication system.”":1,"#The telecom industry has seen rapid and huge changes over the past year—here are the biggest factors disrupting the space and causing retailers to pivot.":1,"#Further to this, original equipment manufacturers (OEMs), such as Samsung, are also getting in on the action by making a play for the wireless revenue, creating even more competition in the telecom retail space. Yaskowich added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Obviously they’re selling only their own products, but they’re trying to get into the wireless space, and they’re even more focused on the brand experience — the <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>wow’ experience for their customers. If you can go to an OEM store and get excited about their product — Apple did this better than anyone — you go for an educational experience, and that’s worth visiting a store for. It might be more about showrooming, but it works in this sector.”":1,"#In the authorized retailer space, there have also been some bold acquisitions, resulting in a handful of major players as the trend of market consolidation continues.":1,"#The T-Mobile and Sprint merger was finalized, consolidating two of the US market’s top-tier carriers. This resulted in the divesting of Boost doors and enabled wireline player, Dish, to become the fourth entrant in the US wireless space.":1,"#The first major set of changes in the telecom sector has been caused by industry mergers and acquisitions.":1,"#The rollout of <span ljsid-1=\"\">5</span>G will also disrupt traditional stores and the products they’re selling, added Hamer.":1,"#Canada saw the official launch of Shaw Mobile, following Shaw’s acquisition of Freedom Mobile in <span ljsid-1=\"\">2016</span>.":1,"#The main effect this pandemic had on telecom retail is an accelerated change in technology. Technology that may have been previously considered optional or a <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>nice to have” — such as buy online pick up in-store, curbside pickup, or contactless payments — are suddenly table stakes. Features that were already important, like home delivery and omnichannel fulfillment, became critical and will remain so.":1,"#It’s not just wireline getting into the wireless game. There are also more and more big-box brands such as Staples and Costco introducing multi-carrier wireless stores-within-a-store. Yaskowich said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>If a customer is already in Costco, where they have to go for groceries anyways, they can go in and get their phone and get it activated. Why wouldn’t a customer want to get everything they need from one provider? Existing carriers and authorized retailers need to serve customers where those customers want to be served in today’s market, not using the <span ljsid-5=\"\">1996</span> business model. It’s time to think differently.”":1,"#<span ljsid-0=\"\">3</span>. Big-box brands, OEMs, and online providers entering wireless":1,"#One of the later plays in <span ljsid-1=\"\">2020</span> was Verizon acquiring Tracfone and Bluegrass Cellular.":1,"#Looking back on <span ljsid-1=\"\">2020</span>, there were some major trends and events that resulted in massive industry changes, disrupted the market, and are still creating significant threats to existing wireless businesses. Here’s a look, taken from our recent whitepaper <a ljsid-3=\"\">The State of the Telecom Retail Industry</a>, at the five biggest factors affecting the industry today.":1,"#The physical store model is changing. Black Friday as we knew it — crowds of shoppers waiting outside stores at dawn and fighting to grab the best deals — was proven all but dead in November <span ljsid-1=\"\">2020</span>, as shoppers moved online and stores largely remained quiet. To compete with initiatives such as Amazon’s Prime Day, as well as provide a safe shopping experience when encouraging shoppers to pack stores is not advisable, many retailers spread their deals and promotions over the course of several weeks. While online sales over the <span ljsid-3=\"\">2020</span> Thanksgiving weekend broke new records, in-store purchases decreased.":1,"#<span ljsid-0=\"\">4</span>. Global pandemic":1,"#The industry has also seen a major telecom market convergence. Traditional telecom lines separating wireless carriers — such as Verizon and AT&T — from wireline and cable operators — such as Dish, Comcast, and Charter — have continued to blur, to the point where they are no longer two separate markets. This convergence is set to create a major disruption to the retail model being used by existing wireless carriers and authorized retailers.":1,"#And yet, for all that change, the reality is that most consumers still go into the store to complete the last mile of their purchase. Even with store closures and the pandemic, brick-and-mortar stores accounted for <span ljsid-1=\"\">63</span>% of sales between January and June <span ljsid-3=\"\">2020</span>, according to a <a ljsid-5=\"\">study by J.D. Power</a>.":1,"#Of course, it’s impossible to discuss retail in <span ljsid-1=\"\">2020</span> without mentioning the effects of the coronavirus pandemic. Luckily, telecom retail was deemed an essential service and for the most part, was able to operate in its natural state. In many aspects, the telecom industry led the way. Forbes <a ljsid-3=\"\">published a video</a> ranking the top companies that responded well to the pandemic, and three of the top five were carriers.":1,"#Hamer said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The pandemic obviously caught everyone off guard, and traditionally telecom retailers haven’t had to pivot very quickly to new things. That luxury got ripped away and they pivoted rapidly in all areas of their business. There were massive changes to how they engaged staff in new selling processes, making sure staff felt safe, and then how they served customers. What was really cool was how quickly telecom retailers innovated in the early days before the technology caught up, with low-tech creative solutions enabling curbside pickup, social distancing in-store, rearranging store layouts, payment device workarounds, and so on.”":1,"#(b) Dropship & Endless Aisle Product Terms located at <a ljsid-1=\"\">https://www.iqmetrix.com/legal…</a>":1,"#Hardware Canada":1,"#<span ljsid-0=\"\">“</span>As a trusted provider of intelligent retail management software, iQmetrix is the natural":1,"#Jeff Miller, President and Chief Executive Officer of Synchronoss, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Our mission at Synchronoss is to develop innovative software platforms that help customers manage their digital content across an array of devices. The sale of DXP and Activation assets provides a benefit to everyone involved. Customers will gain from iQmetrix’s experience as an industry leader in retail and point-of-sale solutions, while we now have additional capacity to focus on our core growth initiatives.”":1,"#Theresa Rowsell, Vice President of Product at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The addition of DXP and Activation will fuel our innovation to build products that disrupt the experience of buying and activating connected consumer electronics.”":1,"#acquirer of choice for the Digital Experience Platform and Activation Solutions,” said Ryan Volberg, President and Chief Executive Officer of iQmetrix. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We’re very excited as this supports our plans to be the number-one enabler of personal connected devices globally. In such a relentlessly changing industry, this is the next big step of many that we’re excited to take to help us create great experiences in the telco space.”":1,"#by Stephanie Boyle on May <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2020</span>":1,"#Why is Real-Time Reporting so Important?":1,"#iQmetrix | AI in Telecom Retail":1,"#A simple but important solution to easing the inventory management challenges facing today’s telecom retail operator is the consistent use of a single product identifier — no matter what technological solution you’re using.":1,"#For more information, go to the <a ljsid-1=\"\">Ghostek partner page</a>.":1,"#Design Solutions":1,"#Net Payment Terms":1,"#iQmetrix | Inventory Insights 1: Unify Your SKUs and Product…":1,"#Direct-to-Store Shipping":1,"#Free Shipping":1,"#In edition #1 of our Inventory Summer School, we look at the advantages of unifying SKUs and product identifiers":1,"#Ghostek’s purpose is to provide end users with high-quality products at an affordable price, resulting in high ROI for the resellers.":1,"#Inventory Insights 1: Unify Your SKUs and Product Identifiers":1,"#No Minimum Order Quantity Required":1,"#Its <span ljsid-1=\"\">40</span>,<span ljsid-3=\"\">000</span>-square-foot warehouse allows Ghostek to offer daily same-day drop-shipping globally. This gives retailers peace of mind that they can place orders smoothly, with free shipping and flexible payment terms.":1,"#Ghostek products can be found in over <span ljsid-1=\"\">4</span>,<span ljsid-3=\"\">000</span> locations worldwide, with over <span ljsid-5=\"\">2</span>,<span ljsid-7=\"\">000</span> locations in the United States. Strong presence in both e-commerce and retail allowed Ghostek to truly understand what the customers want and need.":1,"#Jared Kennedy, Product Manager at iQmetrix, said,“This is a fundamental, foundational problem. Every system tends to use its own version of product identifier. Sometimes they’re the same as each other, but sometimes they’re not, and that causes problems.”":1,"#Founded in <span ljsid-1=\"\">2016</span>, Ghostek is a brand manufacturer based out of New York City.":1,"#Trish Sale, Product Director — Service Products at iQmetrix, agrees this is a major problem. She said,“If you don’t have a unified understanding of a product, when someone goes to look for it — whether you’re talking about a customer, or a retailer talking to a vendor — they won’t be able to find it. With today’s globally connected world, you need to have a common understanding of what these products are.”":1,"#in <a ljsid-1=\"\"> Inventory Management </a>":1,"#Ghostek manufactures cell phone protective cases, power solutions, speakers, headsets and other accessories for the wireless retail and related channels.":1,"#by Joannah Connolly on Mar <span ljsid-1=\"\">19</span>, <span ljsid-3=\"\">2025</span>":1,"#Smooth & Easy PO Approvals":1,"#or more) also simplifies functions such as store-to-store transfers and reintegration of returned items.":1,"#Retailers can supplement the serialization provided by manufacturers with inventory solutions that assign unique identifiers to a wider range of products, including accessories. Assigning serial numbers to high-ticket items (i.e., those priced at $":1,"#Ghosteks offer a good, better, and best option in all three categories, with reporting that analyzes sales data, helping the retailers make informed decisions. The supplier stands out from the competition by producing premium mobile protective cases for both Tier <span ljsid-1=\"\">1</span> and Tier <span ljsid-3=\"\">2</span> devices.":1,"#With inventory management systems being so interconnected, it’s essential that what is identified as, say, a black <span ljsid-1=\"\">32</span>GB iPhone <span ljsid-3=\"\">12</span> in one system is the same in another. Surprisingly, this is still very often not the case, with different retailer’s internal systems using different identifiers, such as the SKU, or the manufacturer’s serial number, or the universal product code, or the bar code.":1,"#by Trish Sale on Dec <span ljsid-1=\"\">13</span>, <span ljsid-3=\"\">2023</span>":1,"#Ghostek Partner Page":1,"#Same-Day Shipping Logistics":1,"#4GB":1,"#Tanya MacPherson, Director of Growth & Demand Gen, iQmetrix,":1,"#iQmetrix at Mobile World Congress 2026":1,"#March <span ljsid-1=\"\">4</span>, <span ljsid-3=\"\">2026</span> | MWC Barcelona":1,"#Join iQmetrix at Mobile World Congress 2026 as we dismantle the disconnected legacy stacks holding back the global telecom industry.":1,"#<a ljsid-0=\"\">iQ Storefront</a>, our telecom-specific point-of-sale lowers transaction times and improves the in-store experience for reps and customers with front-of-house capabilities including mobile POS, payment processing, and contactless payments. Our retail management modules boost operational efficiency with inventory, data, analytics, omnichannel, and much more.":1,"#SummitX <span ljsid-1=\"\">2025</span> Recap: We Didn’t Just Talk About the Future, We Built It.":1,"#iQmetrix is the global provider of Intelligent Commerce Operating Systems for telecom. It replaces fragmented legacy stacks with a modern, modular layer that orchestrates telcos, retailers, and OEMs into one intelligent flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.":1,"#iQmetrix to Acquire Digital Experience Platform and Activation…":1,"#and is expected to close in the second quarter of <span ljsid-1=\"\">2022</span>.":1,"#Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than <span ljsid-1=\"\">1</span>,<span ljsid-3=\"\">500</span> talented Synchronoss employees worldwide strive each day to reimagine a world in sync. Learn more at":1,"#—a global leader and innovator in cloud, messaging, and digital products and platforms.":1,"#iQmetrix | iQmetrix to Acquire Digital Experience Platform and…":1,"#The transaction is valued at approximately $<span ljsid-1=\"\">14</span> million":1,"#Vancouver, BC — March <span ljsid-1=\"\">8</span>, <span ljsid-3=\"\">2022</span>":1,"#The purchase of DXP and Activation is an investment that allows iQmetrix to integrate advanced digital retail technology with intelligent retail management, ultimately enabling retailers to deliver exceptional consumer experiences.":1,"#For <span ljsid-1=\"\">22</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">16</span>.<span ljsid-5=\"\">4</span> billion in sales last year and are used by <span ljsid-7=\"\">300</span>,<span ljsid-9=\"\">000</span> telecom retail professionals across <span ljsid-11=\"\">1</span>,<span ljsid-13=\"\">000</span>-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. Learn more at":1,"#Acquisition of digital retail assets from Synchronoss to help iQmetrix clients elevate consumers’ experience of buying and activating connected devices.":1,"#iQmetrix, North America’s leading provider of telecom retail management software, announced today that it has entered into a definitive agreement to purchase Digital Experience Platform (“DXP”) and Activation Solutions (“Activation”) from":1,"#iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using powerful reporting; and unify storefronts and digital channels for a consistent customer experience, in-store, online, and anywhere else.":1,"#by Joannah Connolly on Dec <span ljsid-1=\"\">9</span>, <span ljsid-3=\"\">2024</span>":1,"#<span ljsid-0=\"\">“</span>They sell <span ljsid-2=\"\">8</span> per week. Out by Thursday. Last stock-out cost $<span ljsid-4=\"\">12</span>K.”":1,"#<span ljsid-0=\"\">“</span>Store <span ljsid-2=\"\">412</span> has three iPhones in stock.”":1,"#iQmetrix and its affiliated companies are located in Canada and the United States. The Service is not targeted at individuals outside Canada and the United States. If you are visiting the website or using the Service from outside Canada and the United States, please note that information collected through the Service will be stored and processed in Canada or the United States or any other country (“<strong ljsid-1=\"\">Transfer Country</strong>”) in which we, or our affiliates, subsidiaries, agents or service providers, maintain facilities, where the data protection laws may differ from those in the country where you are located. By using the Service, you consent to any such foreign transmission, including an express consent to your Personal Information being transferred, to, stored, in and accessed from a Transfer Country that differs from the country where you reside and/or utilize the Service.":1,"#Last Updated: Oct <span ljsid-1=\"\">17</span>, <span ljsid-3=\"\">2025</span>":1,"#by Emily Baxter on Aug <span ljsid-1=\"\">23</span>, <span ljsid-3=\"\">2021</span>":1,"#Unveiled at SummitX 2025: The Next Generation of Interconnected Commerce":1,"#iQmetrix Introduces Buy Now, Pay Later for Telecom Retail through iQ Pay":1,"#<span ljsid-1=\"\">2025</span> Telecom Trends: AI, Tech, and What Your Peers are Planning Next":1,"#iQmetrix Joins TM Forum as ODA Component Directory Partner, Giving Telecom Operators a Faster, Cleaner Path to Modern Commerce":1,"#Automatic software and firmware updates, and fast shipping of new hardware.":1,"#Actv":1,"#Book a demo today to see how RQ can maximize efficiencies and accelerate growth!":1,"#Inline-02 (3)":1,"#Inline-01 (3)":1,"#Customer Lifecycle Management:":1,"#Physical workplace":1,"#Employee communications":1,"#Vacation and time off":1,"#Work atmosphere and social":1,"#Health, financial, and family benefits":1,"#Performance management":1,"#Acquisition of digital retail assets from Synchronoss to help iQmetrix clients elevate consumers’ experience of buying and activating connected devices":1,"#Retail is in the Details: Using Your Data to Drive Better Decisions":1,"#AXS was founded in <span ljsid-1=\"\">2014</span> with the simple idea of providing a wide range of accessories for all devices available in its target markets. The brand’s promise to their customers is to deliver a great experience through innovative products and value-added services. AXS has grown into an industry-leading brand and now carries a full range of cases, screen protection, and power accessories. Its products can now be found in thousands of retail stores across North America.":1,"#Vancouver, BC—September 5, 2023—iQmetrix’s retail clients will be able to offer AXS by Axessorize products to their customers without the burden of…":1,"#Our products, which include a full range of protective cases, screen protection, and power can now be found in thousands of retail locations across North America. At AXS, we take sustainability to heart. We’re on a mission to design accessories that can offer optimal impact protection while reducing our impact on the environment. For more information, visit<a ljsid-1=\"\"> </a><a ljsid-2=\"\"><strong ljsid-2-0=\"\">www.axessorize.com</strong></a>.":1,"#AXS partner page":1,"#For more information on the iQmetrix-AXS partnership, go to the":1,"#iQmetrix | iQmetrix Partners With AXS to Offer Retailers a Full Line…":1,"#iQmetrix Partners With AXS to Offer Retailers a Full Line of…":1,"#Vancouver, BC — September <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2023</span>—":1,"#For AXS, offering dropship was a no-brainer, as it allows the retailer to list all AXS products to maximize sales and reduce customer churn. This is a win-win-win solution for the brand, the retailer, and the customer.":1,"#As the consumer desire for choice increases, it’s becoming challenging for retailers to offer a segmented assortment in-store across a vast and complex geographic footprint. The dropship program allows wireless retailers to offer a wide range of accessories to accommodate ever-changing trends. This means they can deliver a great customer experience without carrying the burden of in-store inventory or ever having to touch the product, as the item is dropshipped direct from AXS to the end customer.":1,"#iQmetrix, North America’s only provider of Interconnected Commerce solutions for telecom, is thrilled to announce its partnership with AXS by Axessorize to connect retailers with the full line of AXS mobile accessories and dropship fulfillment.":1,"#AXS was established in <span ljsid-1=\"\">2014</span> with a focus on improving the selection and availability of mobile accessory options for tier <span ljsid-3=\"\">2</span> devices in the market. Since then, the brand has grown exponentially in both consumer and enterprise channels. AXS’ ability to be nimble and efficient is critical to our success in such a fast-paced environment. This has allowed us to deliver great products and services while ensuring that a premium customer experience is at the heart of what we do.":1,"#Since <span ljsid-1=\"\">1999</span>, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">17</span>BN in sales last year, handling nearly <span ljsid-5=\"\">60</span> million invoices and <span ljsid-7=\"\">22</span> million activations, and are used by approximately <span ljsid-9=\"\">320</span>,<span ljsid-11=\"\">000</span> telecom retail professionals across <span ljsid-13=\"\">1</span>,<span ljsid-15=\"\">000</span> clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit <strong ljsid-17=\"\"><u ljsid-17-0=\"\">www.iqmetrix.com</u></strong>.":1,"#The partnership with iQmetrix reflects the natural progression of strategic partnerships that AXS hopes to maintain with its customers. It will support revenue growth for all parties involved by offering a seamless integration directly into iQmetrix’s industry-leading Interconnected Commerce solutions for telecom retail.":1,"#knowledge":1,"#Queue Management offers a simple yet effective self check-in process that makes joining easy and knowing your place even easier. Customers are made aware that they’ll be notified when they should return to the store, so they can feel confident in going about their day without losing their place. Your store should place signage in an easy-to-see location in the front of your store — customers should be able to arrive, see the signage from outside of your location, and be directed to scan a QR code or send an SMS from their mobile device to be added to the queue.":1,"#visibility into the queue for the chance to optimize in-store efficiency.":1,"#Managing a busy queue can be brutal. To avoid the stress, make sure your team is trained on Queue Management to":1,"#and make it a staple for all of your telecom retail store locations. Not only will you be a step ahead of the competition, but you’ll also be unifying your brand and customer experiences — no matter the location your customer visits, they’ll have the same, great experience with your brand.":1,"#Learn About Queue Management":1,"#Queue Management is a part of the award-winning omnichannel suite from iQmetrix. See why this software was chosen as Business App of the Year in the <span ljsid-1=\"\">2020</span> Mobile Breakthrough Awards.":1,"#effectively manage in-store traffic, help device-less customers with":1,"#Meeting Customer Expectations":1,"#Queue Management collects customer contact information and then adds the customer to a virtual queue.":1,"#Customers will become more relaxed about joining a virtual queue the more information they have available to them — they want to know what to expect. One of the biggest irritants and causes of confusion is around the start and endpoints of lines. If you’re not sure where you are in the queue, especially without seeing a physical line to judge a wait-time by, you may not bother even trying to join the queue.":1,"#Managing a busy queue can be brutal but to avoid this added stress, your teams should be leveraging the improved Reason Codes functionality. It allows associates to provide greater insight into why customers are joining the queue.":1,"#help improve the shopping experience for associates and customers alike. Trained associates have the":1,"#iQmetrix | Queue Tips: How to make the most of Queue Management":1,"#assisted check-ins, and leverage":1,"#Prepare for the Busy Periods":1,"#Allowing shoppers to wait comfortably in their car or visit a nearby coffee shop, instead of standing in long lines, is a way to differentiate your store from your competitors. While it drastically reduces the potential for sales lost due to walkouts caused by long lines, it shows the customer that you’re putting their needs first.":1,"#Keep it Simple":1,"#For now, safety will likely be the number one concern among shoppers. Ensuring that your store is prepared for the influx of shoppers without causing lines that deter sales starts with using Queue Management. You’ll provide safe, positive, and welcoming customer experiences that will go a long way to making every customer visit a profitable one.":1,"#When a customer joins the queue, a list of reasons will be available to them to choose from. While they will still only be able to select one of four reasons provided, your business can now build a custom list of reasons by selecting the reasons that best fit your customer’s habits. Custom Reason Codes will help to improve the shopping experience for associates and customers alike. Giving associates the knowledge and tools to effectively manage in-store traffic, and leverage visibility into the queue for the chance to optimize in-store efficiency.":1,"#Consumers are expecting more from customer service than they ever have before. Boost your customer’s satisfaction and help draw in new business with Queue Management.":1,"#It’s time to re-think how your store operates.<strong ljsid-1=\"\"> </strong><span ljsid-2=\"\">When you’re store is busy, give customers the option to join a virtual queue, instead of waiting for service in a physical line. </span>":1,"#Add Contact Information for Same-Day Appointments":1,"#If customers are browsing your website, it’s likely that they’re planning a trip to your store sometime soon. Adding <span ljsid-1=\"\"></span><span ljsid-3=\"\">‘</span>Contact Us’ information to your website means browsers can book appointments to quickly become customers. Same-day appointments can be made over the phone.":1,"#Busy periods can bring unexpectedly high numbers of customers into your stores. Busy stores can quickly escalate into safety issues and without a way to manage it, customers may not feel comfortable shopping with your brand.":1},"version":5476}]