[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4362},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4362},{"_id":"outdated","outdated":{"#CES <span ljsid-1=\"\">2023</span> Trends: The US’s $<span ljsid-3=\"\">65</span>BN <span ljsid-5=\"\"></span><span ljsid-7=\"\">\"</span>One Big Shot” to Bridge Digital Divide":1,"#Necesario":1,"#We use the typeface <a ljsid-1=\"\"><strong ljsid-1-0=\"\">Museo</strong></a> et <a ljsid-3=\"\"><strong ljsid-3-0=\"\">Museo Sans</strong></a>. Our chosen typography allows for a consistent style and appearance of text throughout our brand communications, reflecting our brand personality traits. We use heavier, larger versions of these fonts for headings, and lighter, smaller ones for body copy.":1,"#de commerce interconnecté":1,"#perspective":1,"#unique":1,"#billion wireless sales in US and Canada":1,"#RQ powers $":1,"#COVID-":1,"#Unified Commerce is a phrase that often used to describe the <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>next level” of omnichannel. This might be where you have all the multi-channel integrations that enables a customer’s omnichannel journey, while also using a <span ljsid-5=\"\">360</span>-degree view of the customer, using data and analytics, to enhance that customer experience. This could be through product personalization, promotions based on previous buying patterns, or other such insights.":1,"#nearby retail stores appearing in customers’ online search results for specific products (<a ljsid-1=\"\">Local Inventory</a>).":1,"#offering in-store customers a choice of unstocked products from an online catalog with the option to ship to home (Endless Aisle and <a ljsid-1=\"\">Dropship</a>), and":1,"#virtual store <a ljsid-1=\"\">Queue Management</a>,":1,"#Here, we offer <em ljsid-1=\"\">The</em> Ultimate Guide to Omnichannel Strategies and Solutions for Telecom Retail, bringing together our most current and relevant industry insight, thought leadership, and solutions pages all in one place. Bookmark this page for a one and done!":1,"#Free up time managing inventory":1,"#iQmetrix has partnered with suppliers that make inventory recommendations and provide telecom retailers with transparent reporting. This enables you to accurately and efficiently make purchasing decisions and drive sell-through while keeping inventory fresh.":1,"#Vendor Inventory Service (VIS) Landing Page":1,"#Vendor Inventory Service (VIS) is an automated inventory system and service that links processes and information from RQ directly to your supplier, creating an efficient and intelligent inventory system. It is a service that takes on all the data analysis, sales forecasting, purchasing, and distribution, which gives telecom retailers full oversight of their inventory with minimal effort, allowing you to focus on providing consumers with a great experience.":1,"#Ready to start optimizing supply chain management?":1,"#When selecting a distribution partner, you want a cross-functional team who provides concierge support, comprehensive value-added services, and years of experience to empower your sales growth. A distribution partner that watches inventory flow and conducts forecasting, taking into consideration the real inventory demands of their clients. A partner that offers accurate demand forecasting and spares their clients from a backlog of inventory and shelf pulling.":1,"#How should I choose a distribution partner?":1,"#New endpoints to execute transfers between stores":1,"#Service-based; not RQ release-dependent":1,"#Vendor Inventory Service (VIS) is a full-service supply chain management integration designed for telecom retailers":1,"#Similar endpoints retrieve location, inventory, and sales reporting while still being able to push POs and RMAs (Return Merchandise Authorizations)":1,"#Benefits of a Modernized VIS Platform":1,"#Outdated SOAP platform, with limited opportunity to add value":1,"#Complicated, challenging to troubleshoot issues":1,"#Restrictions for feature development":1,"#Top Challenges with VMI":1,"#So what’s the difference with VIS, aside from it being built on modern technology?":1,"#The new VIS architecture aligns with our overarching product and business focus around inventory movement. We are committed to increasing the transparency of inventory across our entire ecosystem of vital stakeholders, from carriers to enterprise retailers to brands and our distribution partners.":1,"#At iQmetrix, we’re continuously working to create a more seamless experience for you and the end consumer. For that reason, our renovated Vendor Inventory Service (VIS) platform will pair modern technologies with existing VMI offerings to build a strong foundation for streamlined and efficient monitoring and resupplying of essential inventory.":1,"#What is the difference between Vendor Inventory Service (VIS) and Vendor Managed Inventory (VMI)?":1,"#Browse VIS Partners":1,"#No — in fact, the opposite. It is a common misconception that it is difficult to control inventory changes with a VIS system because the ordering process is automated and there is little to no supervision. However, the main objective of VIS is to automate time-consuming manual tasks like purchase-order creation and inventory forecasting, and to minimize risks involving inventory changes. It is essential that vendors maintain clear communication with retailers to establish what products should be launched or phased out.":1,"#Will I lose control over my inventory using VIS?":1,"#Remember, VIS is an extension of the team — not a replacement.":1,"#Furthermore, with a VIS system, inventory managers can better anticipate demand and make data-driven decisions to address seasonal or market trends. They can allocate more time and energy for researching and testing new products, implementing bundle accessories campaigns, and other growth strategies.":1,"#No. You may have heard of recent advancements that allow artificial intelligence to do a job once done only by humans. (Scary stuff for those humans.) But, like AI technology, VIS only helps humans do their jobs better. VIS helps inventory managers be more productive and precise. Inventory managers know their inventory, store, and promotions better than anyone.":1,"#Does VIS make the Inventory Manager’s job obsolete?":1,"#Pull inventory reports specific to the vendor’s SKUs, including sell-through data and SKU performance, giving you transparent, clear data at your fingertips.":1,"#Data Analysis & Reporting":1,"#VIS vendors provide recommendations on best-selling inventory, proactive returns recommendations and processing for slow-moving inventory, plus detailed monitoring and reporting performed by designated specialist.":1,"#Enjoy full oversight of your inventory with minimal effort by using this supply-chain management service that takes care of all your data analysis, sales forecasting, purchasing, and distribution needs":1,"#White-Glove Service":1,"#With VIS, you can create orders including POs, RMAs and Transfers, and get order status reports on all these actions.":1,"#Tailored stock models based on region, square footage, and customer preferences.":1,"#Demand Forecasting":1,"#Direct-to-store automated replenish and stock-balance processes based on sales and inventory data. Retailers get flexible level controls to streamline analysis and adjustments.":1,"#Inventory Replenishment":1,"#Vendor Inventory Service Features":1,"#Procurement & Supply Chain Manager, T-ROC / Let’s Talke Mobile":1,"#Save Time on Supply Chain Management":1,"#provider.":1,"#-fold since inception and they are my #":1,"#criteria is RQ compatibility. One Source’s integration of RQ into their business makes ordering and inventory control simple and easy for their customers which is invaluable. The way One Source keeps me as a customer is with their excellent customer service and products. I believe my business has grown":1,"#I have been purchasing from One Source for a few years now. When I select a vendor the #":1,"#Vice President Operations, Team Wireless":1,"#VoiceComm has been reliably excellent in procuring product we want to stock in our locations, and we see it in-store very quickly. VoiceComm’s VMI team has been great with monitoring our levels, and sometimes even catching problems before we do.":1,"#Since partnering with Eternity Wireless, our shelves have never looked better. The thought and integrity behind their products is second to none. I thought it was seamless before VMI but I had no idea how much easier VMI would make my ordering process. What would take me half a day literally takes me an hour at the most. I love being able to see what is available and knowing that what ships actually gets to the stores. The POs are accurate and the stores are stocked more than they ever have been. We are grateful for the team at Eternity. Their attention to detail and follow through is the best around. We could not ask for a better partnership and are grateful we found them.":1,"#Vendor Inventory Service":1,"#Supply Chain Manager, SunCom Mobile":1,"#It’s been a wonderful experience working with the Ghostek team, their range of SKUs and categories is fantastic. We have received great feedback from our customers about the Ghostek brand.":1,"#Browse All VIS Partners":1,"#Vendor Inventory Service Partner Ecosystem":1,"#Supply chain vendors are experts in their field and serve as an extra pair of eyes on your inventory and supply chain strategy. With RQ, retailers get visibility of inventory across channels and transparent reporting on their inventory. Our integrated partner vendors’ platforms offer robust data on inventory and sales details for fast decision-making. Plus, these platforms offer easy-to-use functionalities to accept orders and get inventory recommendations, while keeping control and oversight of your inventory.":1,"#Efficient supply chain":1,"#VIS means smarter, healthier inventory. You’ll have the right amount in stock exactly when you need it, maximizing sales through fewer out-of-stocks, and saving money by spending less on excess inventory. We’ll also proactively recommend returns to process slow-moving inventory.":1,"#Maximize profits with intelligent inventory management":1,"#VIS improves visibility to inventory performance and metrics, so your inventory team can spend more time on sales-driving activities such as training, promotions, merchandising, and more. They will spend less time ordering and analyzing, and instead be able to make quick, informed decisions.":1,"#Leistung":1,"#Empresa":1,"#Productos":1,"#G":1,"#The Top 5 Challenges for 5G Operators":1,"#Even after massive investment, the rollout of <span ljsid-1=\"\">5</span>G in North America has been decidedly rocky. In addition to the <a ljsid-3=\"\">logistical difficulties of implementing <span ljsid-3-1=\"\">5</span>G</a>, telecoms have also faced a variety of market-based obstacles that have impeded their ability to fully monetize their <span ljsid-5=\"\">5</span>G investments, to the point that many in telecom have <a ljsid-7=\"\">notably lost enthusiasm</a> for research into <span ljsid-9=\"\">6</span>G.":1,"#5G operators continue to face a variety of technical and market-based challenges to already rocky 5G network deployments, including fights over spectrum,…":1,"#<span ljsid-0=\"\">4</span>. Competition from satellite companies will only continue to heat up.":1,"#Additionally, venues often aren’t in a hurry to make these upgrades, which are often expensive and disruptive, because customers are already used to switching to Wifi — especially at locations they visit frequently.":1,"#At the same time as telecoms are squabbling over use of the <span ljsid-1=\"\">6</span>GHz band by unlicensed Wi-Fi, they are also coming under fire for interference concerns from expanded use of <span ljsid-3=\"\">5</span>G in the C-band. In January, the FAA <a ljsid-5=\"\">gave airlines another year</a> to fix or replace about <span ljsid-7=\"\">1000</span> altimeters that would experience interference from C-band <span ljsid-9=\"\">5</span>G signals.":1,"#Telecoms face many hurdles to overcome in <span ljsid-1=\"\">5</span>G network expansion efforts.":1,"#In <span ljsid-1=\"\">2021</span>, AT&amp;<a ljsid-3=\"\">T took the FCC to court</a> over the Trump-era FCC’s decision to open up the <span ljsid-5=\"\">6</span>GHz spectrum to unlicensed Wi-Fi, in a court case that saw telecoms squaring off against Apple, Google, and Cisco (among others). In their filing, AT&amp;T argued that <span ljsid-7=\"\"></span><span ljsid-9=\"\">“</span>very likely to result in harmful interference at unpredictable places and times”.":1,"#Recently, T-Mobile had to issue an <a ljsid-1=\"\">FCC filing against a Pennsylvania homeowner</a> due to ongoing interference with the homeowner’s security system with local <span ljsid-3=\"\">5</span>G operations, in which months of back-and-forth with the owners and in-person visits from both FCC officials, the homeowners declined to make the changes to their security cameras that would stop the problem.":1,"#Despite all these technical and market challenges, <span ljsid-1=\"\">5</span>G is still expected to experience massive growth in the coming years. Analysts are <a ljsid-3=\"\">varyingly bullish</a> about <a ljsid-5=\"\">the future of <span ljsid-5-1=\"\">5</span>G operators</a>, but all predict massive growth in the <span ljsid-7=\"\">5</span>G market through <span ljsid-9=\"\">2030</span>.":1,"#<span ljsid-0=\"\">5</span>. Enterprise companies have lost faith in <span ljsid-2=\"\">5</span>G’s ability to deliver profits.":1,"#We’ve written previously about <a ljsid-1=\"\">the escalating competition <span ljsid-1-1=\"\">5</span>G operators face from satellite</a>. While current implementations of satellite for D<span ljsid-3=\"\">2</span>D (direct-to-device) service still face severe technical limitations, satellite companies are already picking up telecom’s slack in providing rural broadband service to historically underserved communities. Satellite also offers a compelling use case for IoT deployments, offering seamless connectivity regardless of location.":1,"#Ultimately, however, the FCC decision was <a ljsid-1=\"\">upheld by the courts</a>.":1,"#5G vs Satellite: Telecom’s Old Darling Battles its New Fling":1,"#One of the technical limitations of <span ljsid-1=\"\">5</span>G is that its shorter wavelengths are less able to penetrate doors and windows, leading to loss of signal strength indoors. This makes <a ljsid-3=\"\">universal <span ljsid-3-1=\"\">5</span>G coverage a challenge</a>, especially since the majority of <span ljsid-5=\"\">5</span>G infrastructure investments have focused on outdoor coverage. It’s possible to get around this problem by installing private <span ljsid-7=\"\">5</span>G equipment in buildings and venues, but it requires tackling the problem one building at a time.":1,"#The decrease in spending isn’t surprising when you consider the hurdles <span ljsid-1=\"\">5</span>G operators are facing. What do those challenges include?":1,"#Despite these challenges, <a ljsid-1=\"\">a recent report from Ericsson</a> suggested that <span ljsid-3=\"\">5</span>G operators should continue investing in <span ljsid-5=\"\">5</span>G, citing a <span ljsid-7=\"\">7</span>% increase in revenue in the top <span ljsid-9=\"\">20</span> <span ljsid-11=\"\">5</span>G market. This recommendation is unsurprising, however, when you consider how much of the Swedish giant’s profits are tied up in <span ljsid-13=\"\">5</span>G; in April, Ericsson’s stock fell sharply after posting <a ljsid-15=\"\">disappointing Q<span ljsid-15-1=\"\">1</span> results</a>, including a <span ljsid-17=\"\">2</span>% decrease in sales of network hardware.":1,"#Even if operators are facing an uphill battle, <span ljsid-1=\"\">5</span>G will continue to grow.":1,"#One possible reason for this: the complexity of <span ljsid-1=\"\">5</span>G integration with existing technology and processes — which was cited as the top internal challenges informing the approach to <span ljsid-3=\"\">5</span>G. That complexity seems to be acting as a barrier to deployment, as only <span ljsid-5=\"\">11</span>% of companies surveyed reporting that <span ljsid-7=\"\">5</span>G deployments were currently operational within their organizations.":1,"#In addition to competing for market share, satellite companies are also competing with telecoms for spectrum rights in the <span ljsid-1=\"\">12</span>GHz band. Telecoms want <span ljsid-3=\"\">12</span>GHz to be opened up for auction, something which Intelsat VP Peter Davidson has described as <a ljsid-5=\"\">an existential threat <span ljsid-5-1=\"\"></span><span ljsid-5-3=\"\">“</span>to the space economy”</a>.":1,"#<span ljsid-0=\"\">3</span>. <span ljsid-2=\"\">5</span>G notoriously loses signal strength indoors.":1,"#Take-up of <span ljsid-1=\"\">5</span>G still very low, because difficulty in scaling <span ljsid-3=\"\">5</span>G networks have weakened the value proposition for <span ljsid-5=\"\">5</span>G implementation in enterprise companies. In a November <span ljsid-7=\"\">2022</span> survey of <span ljsid-9=\"\">1325</span> enterprise companies worldwide, <a ljsid-11=\"\">only <span ljsid-11-1=\"\">21</span>% of companies surveyed</a> said they were currently investing in <span ljsid-13=\"\">5</span>G — compared with <span ljsid-15=\"\">64</span>% that were currently investing in analytics and AI. Further, interest in <span ljsid-17=\"\">5</span>G deployments varies greatly by industry. Only two of the eight verticals identified in the survey (consumer and energy) reported significant increases in <span ljsid-19=\"\">5</span>G investments from <span ljsid-21=\"\">2022</span> to <span ljsid-23=\"\">2023</span>. Automotive, financial services, and healthcare saw only modest increases, while <span ljsid-25=\"\">5</span>G investments by manufacturing and technology companies actually decreased.":1,"#<span ljsid-0=\"\">2</span>. Regulatory hold on expansion in C-band continue to drag on.":1,"#And this is far from an isolated incident.":1,"#<span ljsid-0=\"\">1</span>. Unlicensed <span ljsid-2=\"\">6</span>Ghz Wi-Fi causes interference with <span ljsid-4=\"\">5</span>G operations.":1,"#The Benefits of Benchmarking Data: Learn How You Fare Against the Competition":1,"##FA<span ljsid-1=\"\">3</span>A<span ljsid-3=\"\">56</span>":1,"#Socios":1,"#Empezar":1,"#Carreras":1,"#Compañía":1,"#Servicios":1,"#Buscar":1,"#Buscar…":1,"#Recursos":1,"#www.samsung.com/us/support/samsung-care-plus":1,"#tienda Samsung Experience Store":1,"#Soporte <span ljsid-1=\"\">experto</span> <span ljsid-3=\"\">24/7</span>":1,"#Soluciones <span ljsid-1=\"\">2</span> GO Partners with iQmetrix to Offer Accessories via VMI and Dropship Services":1,"#Omnichannel Retail Data Cubes":1,"#Data and Analytics Solutions for Omnichannel Retail":1,"#iQmetrix Award-Winning Omnichannel Retail Suite":1,"#Omnichannel Retail for Tier 1 US Carrier":1,"#Omnichannel Retail for BOPIS, ROPIS, and BORIS":1,"#Omnichannel Retail for Fulfillment Flows":1,"#Omnichannel Retail Guide":1,"#Omnichannel Retail Strategies for a Unified Customer Experience":1,"#Omnichannel retail is the ability to connect with and sell to retail customers across multiple channels in a consistent and unified way. And it can mean a lot of things but, for telecom retailers, it means staying competitive in the future of the industry. For customers, it means enjoying a seamless purchasing, fulfillment, and returns flow across multiple retail touchpoints — whether that’s online, in-store, on social media, or anywhere else. Since the COVID era, this type of shopping has become expected by increasingly demanding consumers. For retailers, now more than ever, omnichannel has become essential.":1,"#Omnichannel Retail 360 Degree View of Your Customer":1,"#Unified Commerce is the New Omnichannel Retail":1,"#Omnichannel Retail for Success During the Holidays":1,"#Omnichannel Retail for Success In Telecom":1,"#Omnichannel Retail Technologies for Telecom":1,"#From Legacy to Omnichannel Enabled":1,"#Omnichannel Retail?":1,"#iQmetrix Data and Analytics Solutions":1,"#Omnichannel/Unified Commerce Solutions Hub":1,"#Fortunately, iQmetrix’s Interconnected Commerce solutions are designed to tackle exactly these challenges. What’s more, within that suite of solutions, the iQmetrix Omnichannel suite has won multiple awards for its innovation and ability to help telecom brands go through their digital transformation, enabling the optimal customer experience.":1,"#There can be many technology challenges faced when upgrading a legacy system to one that is omnichannel-enabled. Efficiently and cost-effectively integrating multiple solutions and siloed databases — and making sure systems work together optimally — is one of the biggest issues that telecom retailers’ IT and operations departments face.":1,"#Added to that, a true Unified Commerce strategy must use robust data and analytics, along with an efficient Customer Relationship Management system, to create a personalized and targeted retail experience.":1,"#Further integrations with additional platforms, vendors, and supply-chain partners are also required to support other omnichannel elements, such as Local Inventory, Dropship, and a range of customizable marketing services.":1,"#For example, when it comes to BOPIS/ROPIS/BORIS, in order to make these complex flows easy and invisibly seamless for the customer, they must be supported by technology that has deep integrations with the carrier, the authorized retail channel, and the device manufacturer.":1,"#As mentioned above, some of the technological solutions to creating omnichannel flows can be quite challenging, especially when it comes to linking disparate systems from various players. The solution is to use a single, end-to-end technology suite that connects all those systems.":1,"#Omnichannel and Unified Commerce experiences must be supported by a full-suite of advanced, wireless-specific technology solutions such as iQmetrix Interconnected Commerce.":1,"#What is":1,"#What Solutions Do You Need for Seamless Omnichannel/Unified Commerce Flows?":1,"#Tier <span ljsid-1=\"\">1</span> US Carrier BOPIS Case Study: Meeting the Customer Where They Are":1,"#BOPIS, ROPIS, and BORIS: What’s the Difference and How Do You Implement?":1,"#BOPIS (etc.) Resource Hub":1,"#For example, in the case of BOPIS, it is very common for the customer to buy or reserve a product from a corporate-operated website and pick it up or return it at an authorized-retailer-run store operating on a different system. There may also be contractual hurdles that restrict a carrier from seeing inventory at their retailer’s stores, creating a major challenge for the carrier operating the corporate website and wanting to offer a BOPIS option (as in the case study below). See the next section for more on the technology needed to support these flows.":1,"#While these purchasing and fulfillment flows may seem simple in today’s retail vernacular, the behind-the-scenes technology required can be much less simple — especially in the complex vertical of telecom retail.":1,"#This newer phrase is an extension of BOPIS, but rather than picking up the product in-store, the customer has additional choices of where to pick up — such as parcel lockers, for example.":1,"#<strong ljsid-0=\"\">BOPA</strong>—Buy Online, Pick up Anywhere":1,"#The customer buys the product and receives it at their home, but wants to return or exchange it, so they can do this in the store of their choice (saving them from having to mail it back to the retailer).":1,"#<strong ljsid-0=\"\">BORIS</strong>—Buy Online, Return In-Store":1,"#First, the basics.":1,"#As above, only the customer merely reserves the product to pick up and pay for in store, as opposed to paying in the online flow.":1,"#<strong ljsid-0=\"\">ROPIS</strong>—Reserve Online, Pick up In-Store":1,"#This concept as simple as it sounds — a customer buys a product from an e-commerce channel online, and picks it up at the store of their choice. Given that the customer will have already paid for the product online, this is where Curbside Pickup can be added for extra convenience.":1,"#<strong ljsid-0=\"\">BOPIS</strong>—Buy Online, Pick up In-Store":1,"#Now that we have all the bigger definitions pinned down, let’s take a closer look at some of the most established purchasing and fulfillment flows in any given omnichannel strategy. There are a lot of acronyms used in the space, and it’s worth setting those out before we start.":1,"#What are BOPIS, ROPIS, BORIS, and BOPA?":1,"#Read more on our blog post: <a ljsid-1=\"\">Interconnected Commerce and What it Means for Your Telecom Retail Business.</a>":1,"#All of which means that a telecom retailer’s Omnichannel and Unified Commerce strategies are powered by Interconnected Commerce solutions — which also do much more besides!":1,"#iQmetrix’s suite of <a ljsid-1=\"\">Interconnected Commerce solutions</a> is a complete set of technologies that are modular, flexible, wireless-specific, and seamlessly connect disparate systems. In combination with our ecosystem of integrated partners, Interconnected Commerce is a streamlined tech stack designed to carry the complexities and weight of telecom retail so all carriers, OEMs, retailers, and sales associates can have frictionless and uplifting experiences — ultimately creating one for your customers.":1,"#It’s worth taking a sidebar here to explain how iQmetrix Interconnected Commerce differs from the more general Unified Commerce, given that they may sound quite similar. Whereas Unified Commerce is a general retail concept that is supported by many technologies, Interconnected Commerce is a category of technology solutions.":1,"#What is Interconnected Commerce (and is it different from Unified Commerce)?":1,"#Watch Now":1,"#Unified Commerce: Achieving a <span ljsid-1=\"\">360</span>-Degree View of Your Customer":1,"#Achieving a <span ljsid-1=\"\">360</span>-Degree View of Your Customer":1,"#Unified Commerce Resource Hub":1,"#As advanced technologies such as AI and augmented reality become increasingly ingrained into retail, this data can be used in new ways as part of the omnichannel experience. For example, interactive store shelves — which display product information on demand — can identify products to the customer that fit their specific needs, such as an accessory that matches the device the customer is in-store to pick up. And AI can parse huge amounts of data to create entirely personalized retail relationships between a telecom brand and every one of its customers.":1,"#As a practical example, this might be where a customer’s regular wireless retail brand texts them with personalized promotions tailored to their choice of device or current rate plan. Engaging with this text could then send the customer into an omnichannel purchasing flow for that product, or an invitation to book a time in-store for a consultation.":1,"#Using these results, present the right items, offers, and services to each customer at each moment of an interaction. This not only allows you to keep products in view of the customer, it ensures that each product and promotion shown is actually of interest to that customer.":1,"#For a retail sector that is mired in legacy systems and a range of technological challenges, achieving all of that is no small feat. And without a robust omnichannel technology solution at the core of your business, this kind of unified commerce just isn’t possible.":1,"#Mining that data for consumer insights and business opportunities using advanced analytics and/or AI analytical tools.":1,"#Bringing all relevant data from your functional business areas together within a single repository, creating a single version of the truth.":1,"#When layered in with Omnichannel strategies, Unified Commerce could be broken down into three strategies:":1,"#Whereas Omnichannel focuses on the <strong ljsid-1=\"\">front-end</strong> <strong ljsid-3=\"\">experience</strong>; i.e. sales channels communicating with each other":1,"#It interconnects <strong ljsid-1=\"\">all systems and software</strong>, <strong ljsid-3=\"\">customer touchpoints</strong>, and <strong ljsid-5=\"\">data</strong> so that the customer has the same consistent, personalized experience regardless of the channel they choose":1,"#Unified Commerce unifies <strong ljsid-1=\"\">back-end systems</strong>; brings all data into a single centralized platform":1,"#How does Unified Commerce differ from Omnichannel?":1,"#(and is it different from Omnichannel)?":1,"#What is Unified Commerce":1,"#Customers expect retailers to meet them in their chosen channel or platform, to personalize their offerings, to offer a seamless purchasing, fulfillment, and returns flow throughout different channels, and to create the same immaculate brand experience at every touchpoint and stage.":1,"#<span ljsid-0=\"\">5</span> Omnichannel Strategies Essential for Success During the Holidays":1,"#Read The Playbook":1,"#Omnichannel Retail Playbook: Post-COVID Success in Telecom":1,"#Playbook":1,"#Omnichannel Resource Hub":1,"#These strategies all apply to wireless retail, with <a ljsid-1=\"\">BOPIS</a> being the most frequently implemented.":1,"#In today’s digital age, shoppers demand a unified omnichannel experience across all your retail channels — one that offers flexibility, continuity, and consistency no matter where they are.":1,"#booking store appointments online,":1,"#buying online, getting home delivery, and returning the item to a store,":1,"#curbside pick-up,":1,"#buying or reserving a product online and picking up the item in the store of your choice (also known as <a ljsid-1=\"\">BOPIS/ROPIS</a>),":1,"#Some practical examples of omnichannel retail include:":1,"#Companies with strong engagement across channels see a <strong ljsid-1=\"\"><a ljsid-1-0=\"\"><span ljsid-1-0-0=\"\">9</span>.<span ljsid-1-0-2=\"\">5</span>%</a></strong> YoY increase in revenue":1,"#<a ljsid-0=\"\"><strong ljsid-0-0=\"\"><span ljsid-0-0-0=\"\">94</span>%</strong> </a>of consumers are frustrated by disjointed experiences across a brand":1,"#Other research has shown:":1,"#In a <a ljsid-1=\"\">global Omnichannel trends research report</a> by digital consultancy and research group Kin + Carta, <span ljsid-3=\"\">66</span>% of consumers across the US and UK have spent more time and/or money because of an immersive experience. Conversely, <span ljsid-5=\"\">44</span>% of respondents said they have stopped shopping with a retailer because of digital channel frustration.":1,"#Omnichannel Retail Strategies and Solutions for Telecom":1,"#The Ultimate Guide to":1,"#iQmetrix | The Top 5 Challenges for 5G Operators":1,"#logo icons":1,"#Textures":1,"#Coral":1,"#- The wordmark is based on Museo Sans font with custom slab serifs on the i and x. The Q in the wordmark is a circle that visually connects with the symbol.":1,"#Photos and Textures":1,"#Logo & Icon":1,"#iQmetrix Branding":1,"#We use lifestyle imagery with color filters to add more human and authentic moments to our brand. Our photography and video features real people and great experiences.":1,"#Wordmark":1,"#primary logo":1,"#Turquoise":1,"#- The symbol is bold and well established. It is very simple, but structural and carries the message of reliability and security. In addition, it has a strong anchor – the letter Q – to carry branding through to the products, services, etc.":1,"#Our Colours":1,"#Consistent communication of the iQmetrix brand is essential. On this page, you’ll find appropriate branding guidelines and media assets, including logos, brand color palette, typeface, and more.":1,"#Brand Assets":1,"#Logo Misuse":1,"#A non-stacked, linear version of the logo can be used in limited-space layouts, such as the Download Logo navigation bar.":1,"#Sky":1,"#Primary Logo":1,"##<span ljsid-1=\"\">20</span>F<span ljsid-3=\"\">6</span>FF - #FF<span ljsid-5=\"\">20</span>FD":1,"#While our primary logo is Black on White, we use a Turquoise or White logo on dark or photo backgrounds.":1,"#We add an extra layer of meaning to our designs by using various textures.":1,"#More than just mere representation of diversity, we aim to show individuals as human first.":1,"##<span ljsid-1=\"\">20</span>F<span ljsid-3=\"\">6</span>FF":1,"#Icon Logo":1,"#Secondary Logo":1,"#Humans":1,"##FF<span ljsid-1=\"\">20</span>FD":1,"##<span ljsid-1=\"\">17</span>BAFF":1,"#Download Logo Package":1,"#We use diverse images in our brand to send a clear signal to the industry that our company holds diversity and inclusion at our core. Diversity to us includes different races, gender identity, age, sexual orientation, culture, abilities, perspectives, and more.":1,"##<span ljsid-1=\"\">8147</span>BC":1,"#Violet":1,"#While our primary logo is black on a white background, turquoise and fuchsia are our primary colors. It is the dominant gradient used in our communication and design elements.":1,"#It is important that the appearance of the logo remains consistent. The logo should not be misinterpreted, modified, or added to. No attempt should be made to alter the logo in any way. Its orientation, colour, and composition should remain as indicated — there are no exceptions.":1,"#This allows us to create illusions and alter the look and feel of an image. Textures can make the images feel lighter, imply a sense of floating, convey speed, reflect growth, and more.":1,"#We are very proud of our logo, and we require that you follow these guidelines to ensure it always looks its best. Our logo is the combination of a simple and modern wordmark with the icon.":1,"#Gradient":1,"#<strong ljsid-0=\"\">Do not</strong> use the old version of the logo. <strong ljsid-2=\"\">Do not</strong> distort or warp the logo in any way. <strong ljsid-4=\"\">Do not</strong> outline or create a keyline around the logo.":1,"#Fuchsia":1,"#In cases when the iQmetrix brand has already been established, we simply use the icon on its own. While the icon can exist without the wordmark, the wordmark should never exist without the icon.":1,"#Symbol":1,"#The cornerstone of our branding is the iQmetrix logo – consisting of two elements:":1,"#Typography":1,"#Branding":1,"#In addition to black and white, we use a range of illustrative colors to attach some fun and vibrancy to our brand.":1,"#<strong ljsid-0=\"\">Do not</strong> rotate the logo. <strong ljsid-2=\"\">Do not</strong> change the logo colour. <strong ljsid-4=\"\">Do not</strong> change the typeface nor recreate or manipulate the wordmark and the icon.":1,"#Frequently Asked Questions":1,"#Kontakt":1,"#Conclusion":1,"#premier":1},"version":4362}]