[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":5113},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":5113},{"_id":"outdated","outdated":{"#par <span ljsid-1=\"\">Ash Kreider</span> on Jun <span ljsid-3=\"\">13</span>, <span ljsid-5=\"\">2023</span> dans <a ljsid-7=\"\"> Mobile Industry </a>":1,"#At its core, event-based architecture (also called event-driven architecture, or EDA) is a way of designing systems so that instead of one part of the…":1,"#iQmetrix | Event-Based Architecture: The Backbone of Real-Time…":1,"#Explore the Intelligent Commerce OS":1,"#Ready to connect the pieces? Explore the Intelligent Commerce Operating System to see how iQmetrix helps bring channels, payments, data, and teams into one connected operation.":1,"#That is the difference between a retail platform that keeps up and one that eventually gets left behind.":1,"#Event-based architecture isn’t just a backend design choice. It’s what allows telecom retail platforms to evolve as fast as the market around them. New capabilities, AI agents, partners, and channels can tap into events already flowing through the platform, instead of forcing teams to rebuild the foundation every time expectations change.":1,"#A Platform That Evolves with the Market":1,"#Because the iQ Platform is event-driven and AI-native by design, every event becomes a potential input for insight: captured, modeled into KPIs, and used to power forecasts, alerts, and recommended next actions. That’s the difference between a system that reports what happened and one that helps a team see what’s likely to happen next.":1,"#Intelligent automation, whether an AI agent, a forecast, or an alert, is only as good as the data feeding it. A system that only knows the current state can react, but it can’t reason about patterns or anticipate what’s likely to happen next.":1,"#<span ljsid-0=\"\">3</span>. AI-Ready Workflows That Get Smarter Over Time":1,"#In an event-driven model, an inventory movement fires as an event the moment it happens, and every channel subscribed to that data receives it right away.":1,"#Picture a customer buying the last unit of a phone in-store while another customer looks at the same phone online. In a system that only checks inventory periodically, there’s a real window where both purchases go through before anyone catches the conflict.":1,"#<span ljsid-0=\"\">2</span>. Real-Time Inventory Across Channels":1,"#It also means a journey can start on one channel and pick back up on another, a customer starting online and finishing in-store, for example, without losing the thread of what’s already happened. Order tracking becomes a full, traceable story instead of a status check.":1,"#With event-based architecture, because every step is captured as its own event, teams can see the complete path an order took, not just where it ended up. That includes support for how telecom retail actually sells: pre-orders, deposits, direct fulfillment, and split or deferred pickup.":1,"#A sale isn’t really a single moment. It’s a sequence: an order is created, moves through fulfillment, maybe gets partially fulfilled or picked up later, and eventually completes. In a system that only records the final state, most of that story disappears the moment it’s overwritten.":1,"#<span ljsid-0=\"\">1</span>. Order Lifecycle Visibility, From Creation to Completion":1,"#Three Use Cases: Where Event-Based Architecture Actually Shows Up":1,"#This is what makes the iQ Platform genuinely real-time, not just real-time in appearance. Built on that foundation, the Intelligent Commerce Retail Experience keeps inventory, orders, payments, and customer activity flowing across iQ Storefront, iQ Hub, and iQ Pay without each system constantly checking in on the others.":1,"#<strong ljsid-0=\"\">New partners and systems can plug in without disruption.</strong> In a traditional system, if Service A needs Service B to do something, Service A has to know Service B exists and wait for a response. In an event-driven system, Service A just publishes an event: <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>order placed,” <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>payment completed.” It doesn’t care who’s listening. Any number of other systems, including the ecosystem of integrated partners like a loyalty engine, a fulfillment system, or an analytics dashboard, can subscribe and react independently.":1,"#<strong ljsid-0=\"\">A full trace of what happened is always there to see.</strong> In a traditional system, when a record updates, the old version is usually gone. Event-based systems work differently. Every action is captured as its own event, so the platform isn’t just storing the current state, it’s preserving the complete, replay-able history of everything that happened. That history is what lets a team trace exactly what happened to an order, a device, or a payment, not just its current status.":1,"#<strong ljsid-0=\"\">Everything stays up to date in real time.</strong> Older architectures often checked for updates by repeatedly asking, <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>has anything changed?” on a timer. Event-driven systems flip this: they’re notified the moment something changes, so updates happen in near real time instead of on a delay.":1,"#That shift matters because it changes what telecom retailers can see, sync, and scale.":1,"#<strong ljsid-0=\"\">Events are facts, not requests.</strong> An event isn’t <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>please update inventory.” It’s <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>inventory was updated.” A request assumes someone downstream will act immediately. An event states that something occurred, and it’s up to any interested system to decide what to do with it.":1,"#At its core, event-based architecture (also called event-driven architecture, or EDA) is a way of designing systems so that instead of one part of the software directly asking another part to do something and waiting for a reply, systems communicate by broadcasting that something happened. <strong ljsid-1=\"\">That broadcast is called an event.</strong>":1,"#What Event-Based Architecture Actually Means":1,"#Modern retail moves in real time: inventory changes the second a sale happens, and a customer expects the same accurate information whether they’re on a website, in an app, or standing in a store. That kind of responsiveness isn’t possible with request- driven systems alone. It requires a different architectural foundation, one built around events.":1,"#Most retail software still works like a paper form: something happens, a request gets sent, the system processes it, and eventually a response comes back. For years, that was good enough. But telecom retail no longer has room for <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>eventually.”":1,"#by <span ljsid-1=\"\">Renee Mohr, Product Marketing Manager, iQmetrix</span> on Aug <span ljsid-3=\"\">11</span>, <span ljsid-5=\"\">2026</span> in <a ljsid-7=\"\"> Intelligent Commerce </a> <a ljsid-9=\"\"> POS </a> <a ljsid-11=\"\"> Wireless Trends </a>":1,"#Event-Based Architecture: The Backbone of Real-Time Telecom Retail":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Feb <span ljsid-1=\"\">28</span>, <span ljsid-3=\"\">2025</span>":1,"#by Joannah Connolly on Dec <span ljsid-1=\"\">4</span>, <span ljsid-3=\"\">2024</span>":1,"#by <span ljsid-1=\"\">Courtney Miller, Market Research and Intelligence Analyst</span> on Feb <span ljsid-3=\"\">27</span>, <span ljsid-5=\"\">2025</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#Windows":1,"#RQ 6.9":1,"#für":1,"#.NET 4.7.1":1,"#4GB":1,"#We have provided some hardware picks to help guide your set-up process. With these picks and any hardware, our Support Team will make every effort to ensure a device gets setup successfully in RQ. However, due to the vast amount of Hardware available in the market, we cannot guarantee compatibility with RQ.":1,"#Disclaimer About Our Picks":1,"#Microsoft Surface Series (with Windows <span ljsid-1=\"\">11</span>)":1,"#Our Windows Tablet <a ljsid-1=\"\">Pick</a>":1,"#<strong ljsid-0=\"\">Note:</strong> Many payment terminals include signature capture functionality.":1,"#<strong ljsid-0=\"\">Topaz </strong>Siglite <span ljsid-2=\"\">1</span>×<span ljsid-4=\"\">5</span>":1,"#Our Receipt Paper <a ljsid-1=\"\">Pick</a>":1,"#Many of our customers use Epson receipt printers with RQ, particularly Epson TM-M<span ljsid-1=\"\">30</span> or Epson T<span ljsid-3=\"\">88</span>V models.":1,"#iQ Terminal Setup Guide":1,"#To learn more about setup and configuration, please refer to the":1,"#The iQ Terminal supports tap, chip, and swipe transactions, is fully EMV-certified, and provides a streamlined checkout process that enhances both speed and compliance. <a ljsid-1=\"\">Click here</a> to learn more about the iQ Terminal.":1,"#Alongside fully integrated EMV-capable payment terminals, RQ users can also leverage the <strong ljsid-1=\"\">iQ Terminal</strong> through <strong ljsid-3=\"\">iQ Pay</strong>. Seamlessly integrating with RQ, the iQ Terminal offers a modern, secure, and customer-friendly payment experience right at the counter.":1,"#iQ Pay Terminals for RQ":1,"#Many of our customers use Zebra and Epson-brand label printers with RQ.":1,"#Our Label Printer <a ljsid-1=\"\">Picks</a>":1,"#HID <span ljsid-1=\"\">4500</span> U.Are.U Fingerprint Reader":1,"#Our <a ljsid-1=\"\">Pick</a>":1,"#APG Series Cash Drawers":1,"#Our <a ljsid-1=\"\"><strong ljsid-1-0=\"\">Pick</strong></a>":1,"#Many of our clients successfully use Zebra-branded Barcode scanners with RQ.":1,"#Socket Mobile CHS":1,"#Our Barcode Scanner <a ljsid-1=\"\">Pick</a>":1,"#+ workstations by Windows Update, but can be manually downloaded":1,"#and newer. In most cases, this is automatically installed Windows":1,"#Runtime is required to run RQ":1,"#. Microsoft Edge WebView":1,"#Microsoft Office <span ljsid-1=\"\">2010</span> Standard<sup ljsid-3=\"\"><span ljsid-3-0=\"\">3</span></sup>":1,"#von":1,"#über 7.000":1,"#Multi":1,"#100er":1,"#den USA, 2022–2024":1,"#im Mai 2022 auf 17.607":1,"#Mai":1,"#Get Started with Actv<span ljsid-1=\"\">8</span> Lab":1,"#<span ljsid-0=\"\">“</span>With Actv<span ljsid-2=\"\">8</span>, we launched a new product tier in record time.”":1,"#<span ljsid-0=\"\">“</span>Actv<span ljsid-2=\"\">8</span> gave our reps the freedom to deliver faster, more personal service.”":1,"#<span ljsid-0=\"\">“</span>Orders that took <span ljsid-2=\"\">10</span> days are now fulfilled in minutes.”":1,"#Apollo.io":1,"#iQ Payments Terms of Service":1,"#iQmetrix | iQ Payments Terms of Service":1,"#If a Merchant Customer elects to enable the optional Buy Now, Pay Later service, the Merchant Customer’s use of that service shall be subject to the respective terms and conditions of the applicable designated third-party Buy Now, Pay Later provider(s) found in the <a ljsid-1=\"\">Notice of Buy Now, Pay Later Third-Party Terms</a>.":1,"#Optional Buy Now, Pay Later Functionality":1,"#iQmetrix will process personal data for the Data Analytics in accordance with the iQmetrix Privacy Policy (available at: <a ljsid-1=\"\">https://www.iqmetrix.com/legal/privacy-policy</a>).":1,"#Adyen and iQmetrix may use de-identified transaction-related data, which may also be aggregated data, for various purposes including but not limited to analysing, tracking, and comparing transaction and other data to develop and provide insights for Merchant and/or other customers as well as for developing, marketing, maintaining and/or improving Adyen’s or iQmetrix’s products and services.":1,"#Adyen and iQmetrix reserve the right to cancel Transactions that it has reasonable grounds to suspect to be fraudulent or involving other criminal activities, even if the Fraud Control Tool failed to block the Transaction.":1,"#The Fraud Control Tool does not guarantee the prevention of fraudulent Transactions, nor against resulting Chargebacks or fines. Regardless of the Fraud Control Tool’s indication, Transactions may be fraudulent or non-fraudulent.":1,"#All Transactions processed will be screened by Fraud Control Tools, which performs a number of checks on a Transaction, which indicate the likelihood of the Transaction being fraudulent.":1,"#Fraud Tool Use":1,"#iQmetrix shall not be responsible for delays, non-performance, damages, lost profits, or other losses caused directly or indirectly by any Act of God, including without limitation fires, earthquakes, tornadoes, hurricanes, wars, pandemic, labor disputes, communication failures, legal constraints, power outages, data transmission loss or failure, incorrect data transmission or any other event outside the direct control of iQmetrix.":1,"#Your failure to pay in full amounts that you owe us on demand will be a breach of this Agreement. You will be liable for our costs associated with collection in addition to the amount owed, including without limitation legal fees and expenses, collection agency fees, and interest at the lesser of one and one-half percent (<span ljsid-1=\"\">1</span>½%) per month or the highest rate permitted by law. At its discretion, iQmetrix may make appropriate reports to credit reporting agencies and law enforcement authorities and cooperate with them in any resulting investigation or prosecution. You hereby expressly agree that all communication in relation to delinquent accounts will be made by electronic mail, by phone, or any other means as provided by you to iQmetrix. Such communication may be made by iQmetrix or by anyone on its behalf, including, but not limited to, a third-party collection agent.":1,"#If you owe iQmetrix money, Adyen may deduct that money from your incoming payments or debit your bank account, to the extent permitted by law. Adyen may set off any obligation you owe us under this Agreement (including Chargebacks) against any credit in your Merchant Account or against any amounts due to you. All Fees are deducted first from the transferred or collected funds and thereafter from your Merchant Account. If you do not have sufficient funds, Adyen may collect from any funding source associated with your Merchant Account, or from any other Merchant Account under your control, or from any funding source associated with such other Merchant Account, including but not limited to any funds (a) deposited by you, (b) due to you under this Agreement, or (c) available in your bank account, or other payment instrument registered with Adyen.":1,"#Collection Rights":1,"#You agree to assist us when requested, at your expense, to investigate any of your transactions processed through the Service. To that end, you permit us to share information about a Chargeback with the Merchant Customer, the Merchant Customer’s financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. If the Chargeback is contested successfully, we will release the reserved funds to you. If a Chargeback dispute is not resolved in your favor by the Scheme Owners or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in this Agreement. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within seven (<span ljsid-1=\"\">7</span>) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.":1,"#If we determine that you are incurring an excessive amount of Chargebacks, iQmetrix or Adyen may establish controls or conditions governing your Merchant Account, including without limitation, by (a) assessing additional Fees; (b) creating a reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees; (c) delaying payouts; and/or (d) terminating or suspending the Service or closing your Merchant Account.":1,"#Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may request Adyen to withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Customer’s complaint, in which case we will request Adyen to retain and Refund the funds; (b) the period of time under Applicable Law or regulation by which the Customer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur.":1,"#A retrieval request occurs when the card issuer asks for a copy of the actual sales receipt or invoice of a transaction. This is the first step the issuer may take prior to the transaction being disputed and becoming a Chargeback. A fee may be assessed for each retrieval request. The amount of a payment may be charged back to you if (a) it is disputed by a Merchant Customer, (b) it is reversed for any reason, (c) it was not authorized or we have any reason to believe that the transaction was not authorized, or (d) it is unlawful, suspicious, or in violation of the terms of this Agreement. If a Chargeback occurs, you owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines, or penalties assessed by Adyen, the Acquiring Banks, the Issuing Banks, processors, or the Scheme Owners. If you do not have sufficient funds in your Merchant Account, we will have the remedies set forth in <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Collection Rights</strong>” section below. If you have pending Chargebacks, Adyen may delay payouts to you. You are responsible for all Chargebacks, whether or not the Chargeback complies with the Rules.":1,"#Retrieval & Chargeback Handling":1,"#You agree to process returns and provide refunds and adjustments for goods or services (the <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Refunds</strong>”) through your Merchant Account in accordance with this Agreement and the Rules. The Rules require that you will (a) maintain a fair return, cancellation, or adjustment policy; (b) disclose your return or cancellation policy to Merchant Customers at the time of purchase, (c) not give cash Refunds to a Merchant Customer in connection with a payment card sale, unless required by law, and (d) not accept cash or any other item of value for preparing a payment card sale Refund. You will not submit a Refund relating to any transaction not originally submitted to us, nor will you submit a Refund that exceeds the amount of the original transaction. Your Refund policies must be the same for all payment methods. If your Merchant Customer is dissatisfied with your Refund policy, the Merchant Customer may dispute the payment.":1,"#Refunds and Returns":1,"#You are solely responsible for all customer service issues relating to your goods or services, including pricing, order fulfillment, order cancellation by you or the Merchant Customer, returns, Refunds and adjustments, rebates, functionality and warranty, technical support and feedback concerning experiences with your personnel, policies, or processes. In performing customer service, you will always present yourself as a separate entity from iQmetrix. You will cooperate with iQmetrix to ensure that Merchant Customers have access to clear customer service information, including an active customer service email address and telephone number.":1,"#Customer Service":1,"#You represent and warrant to us that: (a) you are eligible to register and use the Service and have the right, power, and ability to enter into and perform under this Agreement; (b) the name identified by you when you registered is your business name under which you sell goods and services; (c) any sales transaction submitted by you will represent a bona fide sale by you; (d) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a Merchant Customer; (e) you will fulfill all of your obligations to each Merchant Customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the Merchant Customer; (f) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations; (g) except in the ordinary course of business, no transaction submitted by you through the Service will represent a sale to any principal, partner, proprietor, or owner of your entity; (h) you will not use the Service, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of the Service; (i) your use of the Service will be in compliance with this Agreement. For additional transaction criteria, refer to Schedule C.":1,"#Merchant Obligations":1,"#You are responsible for determining all taxes assessed, incurred, or required to be collected, paid, or withheld, in connection with your use of the Service. You are solely responsible for collecting, withholding, reporting, and correctly remitting any taxes to the appropriate tax authority. iQmetrix is not obligated to, and will not, determine whether taxes apply, or calculate, collect, report, or remit any taxes to any tax authority arising from your use of the Service.":1,"#iQmetrix or Adyen may have tax reporting responsibilities in connection with the Service. iQmetrix or Adyen will report as required by law, your name, address, Tax Identification Number (such as Employment Identification Number or Social Security Number), the total dollar amount of the payments you receive in a calendar year, and the total dollar amount of the payments you receive for each month in a calendar year.":1,"#Taxes":1,"#Merchant will receive a minimum of <span ljsid-1=\"\">90</span> days’ notice of any Fee increases or the introduction of a new fee related to any credit or debit card transactions. The notice to the Merchant will describe the nature of the Fee change and will provide a summary of the changes, facilitating the merchant to be able to determine the difference. A Fee change will be clearly highlighted on the merchant statement the month following a Fee change and, if requested by a Merchant following a Fee change, an updated Fee Disclosure Box will be provided to Merchants. Merchant will receive a minimum of <span ljsid-3=\"\">90</span> days’ notice of any reduction in applicable pass through fees.":1,"#You may not require any Cardholder to pay any part of any discount rate or other charge imposed upon Merchant by the Agreement, whether through imposition of a price increase not imposed on cash paying customers or through imposition of any charges not imposed on cash paying customers. However, nothing herein shall prevent Merchant from offering (i) discounts to customers for cash purchases or (ii) differential discounts to customers among different card associations. The availability of such discounts are required to be clearly marked at the point of sale.":1,"#iQmetrix charges fees to you for using the Service. Adyen withholds some of these fees from payments received by you. These fees are netted by Adyen against other funds due to you or debited by Adyen from your bank account. Other fees will be invoiced at the end of each month; fees are non-refundable; fees are due upon receipt of invoice by Merchant. You agree to pay iQmetrix the fees that are listed in the Fee Disclosure Box. Subject to the terms of this Agreement, we reserve the right to change our Fees at any time. By continuing to use the Service, you consent to the change in Fees. To withdraw your consent, you must close your Merchant Account. iQmetrix may increase the fees or introduce a new fee, upon providing <span ljsid-1=\"\">90</span> days prior notice to Merchant. Merchant may terminate this Agreement without any early termination fee or other penalty within ninety (<span ljsid-3=\"\">90</span>) days of receiving such notice.":1,"#Fees":1,"#You grant us a security interest in and lien on any and all funds held in any Reserve, and also authorize us to make any withdrawals or debits from the Reserve, without prior notice to you, to collect amounts that you owe us under this Agreement, including without limitation for any reversals of deposits or transfers made to your Merchant Account. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This security interest survives for as long as we hold funds in your Reserve; however, it does not apply to any funds for which the grant of a security interest would be prohibited by law. You irrevocably assign to us all rights and legal interests to any interest or other earnings that accrue or are attributable to your Reserve. You will not be entitled to a return of any sums remaining in reserve for up to <span ljsid-1=\"\">270</span> days following termination of your Merchant Account.":1,"#The Reserve will be in an amount as reasonably determined by us to cover anticipated Chargebacks, returns, unshipped merchandise and/or unfulfilled services or credit risk based on your processing history, or such amount designated by our processor. The Reserve may be raised, reduced, or removed at any time by iQmetrix, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in iQmetrix’s favor, or otherwise as iQmetrix or its processor or Adyen may determine or require. If you do not have sufficient funds in your Reserve, Adyen may fund the Reserve from any funding source associated with your Merchant Account, or from any other Merchant Account under your control or any funding source associated with such other Merchant Account, including but not limited to any funds (a) credited to your Merchant Account, (b) due to you under this Agreement, or (c) available in your bank Merchant Account, or other payment instrument registered with us.":1,"#If applicable, we may, at any time, temporarily suspend or delay payments to you and/or we may designate an amount of funds that Adyen must maintain in your Merchant Account (“<strong ljsid-1=\"\">Reserve</strong>”) to secure the performance of your payment obligations under this Agreement. We may require a Reserve for any reason, including high Chargeback risk or indications of performance problems related to your use of the Service.":1,"#Reserves":1,"#If a negative balance occurs on the Merchant Account as the result of Refunds or Chargebacks or as a result of the payment of the fees due to iQmetrix (the <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Negative Balance</strong>”), Adyen will charge such Negative Balance to iQmetrix, the Merchant will owe such Negative Balance to iQmetrix, and the Merchant consents that this Negative Balance be withheld from future funds owed to you as further detailed below. Upon request, you undertake to pay immediately iQmetrix the Negative Balance.":1,"#If Adyen cannot transfer the funds to the Merchant’s bank account (due to inaccurate or obsolete bank account information entered by the Merchant, or for any other reason), neither Adyen nor iQmetrix will have any liability to Merchant for delayed funds.":1,"#The Merchant agrees that Adyen may withhold the fees due by Merchant to iQmetrix and consents to the payment of the fees as disclosed in the Fee Disclosure Box to iQmetrix by Adyen.":1,"#The Merchant will be placed on a deposit payout schedule set by iQmetrix at its sole discretion. Adyen and iQmetrix are not responsible for delays to the payout schedule described herein, which can include, but are not limited to, bank holidays, bank errors or issues, system outages or issues, and issues with Merchant onboarding. In such circumstances, funds will be deposited in the Merchant’s bank account as soon as technically possible.":1,"#Adyen will transfer funds to the Merchant’s bank account as instructed through the iQmetrix Platform, on your behalf, subject to this section <span ljsid-1=\"\">14</span>.":1,"#Deposit of Funds":1,"#Merchant must not enter into interchange a transaction that represents collection of a dishonored check.":1,"#Merchant must not accept a Card to collect or refinance an existing debit that has been deemed uncollectable by the Merchant providing the associated goods or services.":1,"#Merchant must not accept a Visa Consumer Credit Card or Commercial Visa Product to collect or refinance an existing debt.":1,"#Merchant must not enter into interchange any Transaction receipt for a Transaction that was previously charged back to the Acquirer and subsequently returned to the Merchant, irrespective of Cardholder approval. The Merchant may pursue payment from the customer outside the system.":1,"#Merchant must not disburse funds in the form of cash, unless the Merchant is dispensing funds in the form of travelers cheque or foreign currency. In this case, the Transaction amount is limited to the value of the travelers cheques or foreign currency, plus any commission or fee charged by the Merchant.":1,"#Merchant must not disburse funds in the form of travelers cheques, if the sole purpose is to allow the Cardholder to make a cash purchase of goods or services from the Merchant.":1,"#Merchant must not require a Cardholder to complete a postcard or similar device that includes the Cardholder’s account number, Card expiration date, signature, or any other Card account data in plain view when mailed. Merchant must not request or use an account number for any purpose other than as payment for its goods or services.":1,"#Merchant must not deposit a Transaction receipt that does not result from an act between the Cardholder and the Merchant.":1,"#Merchant may offer discounts for different Payment Methods and different Scheme Owners. Merchant will have any such discount clearly marked at point of sale.":1,"#Merchant may accept credit cards from a Scheme Owner without requirement to accept debit cards from same Scheme Owner. Merchant may accept debit cards from a Scheme Owner without requirement to accept credit cards from same Scheme Owner.":1,"#Merchant warrants and agrees that it shall at its own cost complete and maintain all necessary tax registration requirements in any territory for which it is required to charge, collect, pay over or remit any applicable taxes.":1,"#In the event of a change in Fees or the introduction of a new Fee, Merchant shall be given <span ljsid-1=\"\">90</span> days prior notice by iQmetrix by notification on iQmetrix’s website, the Merchant’s account console or email, and the Merchant may accept the change or terminate the Agreement without penalty within the notice period.":1,"#You must comply with all Rules. The Rules are incorporated into this Agreement by reference as if they were fully set forth in this Agreement. You shall comply with all Applicable Law, including, without limitation, those relating to anti-money laundering compliance, bank regulatory authorities, and local consumer protection agencies. You will assist us in complying in a complete and timely manner with all Applicable Laws and Rules, now or hereafter applicable to any Card transaction or this Agreement. You will execute and deliver to us any information we may reasonably deem necessary. If any terms of this Agreement conflict with the Rules, the Rules will govern. If you are required to enter into such an agreement and decline to do so, we may suspend or terminate your Merchant Account. Notwithstanding iQmetrix’s assistance in understanding the Rules, you expressly acknowledge and agree that you are assuming the risk of compliance with all provisions of the Rules, regardless of whether you have possession of those provisions. The Scheme Owners make excerpts of their respective Rules available on their websites.":1,"#Where relevant, each party will ensure adequate technical and procedural security measures are implemented with respect to their systems and in particular with respect to their interfaces to ensure system integrity and protection against unauthorised third party access and use of data processed, expressly including payment transaction data and any personal data. Each party will indemnify and hold the other party harmless from third party claims including fines from Scheme Owners and acquirers resulting from a breach of the obligations under this section <span ljsid-1=\"\">11</span>.<span ljsid-3=\"\">7</span>.":1,"#Where Adyen or iQmetrix becomes aware of and/or receives any notice of a potential exposure to a fine from the Scheme Owners related to any Merchant behaviour, Merchant will on first request provide all reasonable co-operation to help investigate the relevant circumstances and remedy the relevant violation, notwithstanding all other rights and remedies of Adyen or iQmetrix in such situation as per the Agreement. If fines are applied for the Merchant’s violations, these are invoiced by the Scheme Owners and/or the relevant Acquirer to Adyen as their contracting party. Merchant shall fully indemnify and hold iQmetrix and Adyen harmless from any fines applied by the Scheme Owners as a result of Merchant’s breach of the terms of this Agreement and related incurred reasonable legal and other costs.":1,"#On the iQmetrix Platform and the websites of the Scheme Owners, more detailed information on then current applicable fines and Rules is made available for Merchant. Merchant is strongly advised to regularly review the then current Rules and relevant changes to Applicable Laws as applicable to Merchant’s products and services and business practices to ensure their compliance to applicable Rules.":1,"#WARNING: For violations of certain key requirements under the Rules by Merchant, some Scheme Owners can levy significant fines, ranging from US$<span ljsid-1=\"\">25</span>,<span ljsid-3=\"\">000</span> to over US$<span ljsid-5=\"\">1</span> million. The Scheme Owners do this to protect the paying customers, merchants and providers of the Payment Methods collectively against misuse, fraud, illegal activities, breach of Applicable Laws and excessive costs. Key examples of Rules which are subject to such fines: (i) using the Payment Method for products and services other than for which the Merchant received express authorisation to use it for; (ii) using the Payment Method for products and services which are violating Applicable Laws; (iii) using the Payment Method for selling products and services for which the Scheme Owner explicitly prohibited its use (e.g. adult content, arms, drugs, counterfeit goods); (iv) using the Payment Method for the benefit of a third party / reselling the use of the Payment Method to a third party; (v) percentage of Transactions of a Merchant which is subject to a Chargeback is above the applicable acceptable level; (vi) breaches of security and confidentiality obligations with respect to payment data and in particular details of credit cards used such as the CVC number or credit card number; (vii) fraudulent, misleading activities of which customers making payments are the victim.":1,"#Merchant is fully responsible, and will fully indemnify iQmetrix and Adyen, for any claims, fines, and costs caused by any non-compliance by Merchant to Applicable Laws or Rules, expressly including any fines imposed by the Scheme Owners or by regulatory authorities on Adyen or iQmetrix as a result of such noncompliance.":1,"#The Services will not be not used by the Merchant for any product or service which appears in Adyen’s Prohibited and Restricted Services and Products List, as amended from time to time by Adyen in its sole discretion (available at: <a ljsid-1=\"\">https://www.adyen.com/legal/list-restricted-prohibited</a>), except if an express waiver is provided, and agreed to, by Adyen for products or services in the <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>restricted” category. Such a waiver by Adyen should not be interpreted as the advice or opinion of Adyen as to the legality of the Merchant products and services under Applicable Law or the Rules, or of the use of the Adyen Services therefore.":1,"#The Merchant will not use the Services for the sale of any product or service which violates any Applicable Law or Rule. You shall only use the Services for the purposes as agreed in the Agreement and shall specifically not perform or allow to be performed any actions detrimental to the security or performance of the Services without iQmetrix’s prior written consent.":1,"#Compliance with Rules and Laws":1,"#Where supported by the relevant Acquiring Banks and Scheme Owners, Adyen will process Transactions in the currency in which the Transaction was submitted for processing, provided Merchant make a bank account available in the relevant currency to enable settlement in such currency to the Merchant. An up-to-date list of settlement currencies can be provided upon request. Where Adyen is requested or required to apply a currency conversion, Adyen will (if supported) execute such currency conversion subject to a Forex Management spread of (i) <span ljsid-1=\"\">1</span>.<span ljsid-3=\"\">2</span>% if the conversion is made between Adyen’s standard FX currencies or (ii) <span ljsid-5=\"\">3</span>% if the conversion involves a non-standard FX currency. An up-to-date list of standard FX currencies can be provided upon request. As reference rate for foreign exchange (FX), Adyen uses the daily FX mid-rate as published online by Oanda Business Information and Services Inc. The Merchant will in case of a Chargeback or Refund only be debited the original settlement amount received by the Merchant (in the original settlement currency) and the remainder of the original Transaction amount paid by the Merchant Customer (in the original Transaction currency and accordingly including any currency conversion differences and/or related costs) shall be for the account of iQmetrix.":1,"#Merchant acknowledges that, if a third-party Acquirer, an Acquiring Bank, a Scheme Owner or an Issuing Bank does not timely or correctly settle funds to Adyen, iQmetrix does not have any control over timely settlement to Merchant or the correction of incorrect settlements by such Acquiring Bank, Scheme Owner, Issuing Bank, or third-party Acquirer. However, iQmetrix will, on request from Merchant, on a best efforts basis (i.e., without guaranteeing a successful outcome), and on behalf of Merchant, request settlement and/or the correction of an error by an Acquiring Bank, a Scheme Owner, an Issuing Bank, or third party Acquirer to Adyen.":1,"#Within the context of the Services provided by iQmetrix to Merchant, Support Services are to be seen as a distinct service from the Adyen Services and the services performed by Scheme Owners and other connected parties (e.g., third party Acquiring Banks or Issuing Banks), as determined by the applicable Rules.":1,"#Merchant acknowledges that the processes for authentication, Authorization, acquiring, clearing and settlement of Transactions to Adyen are controlled by and are the responsibility of the third party Acquiring Banks, Scheme Owners and Issuing Banks, and acknowledges that such processes are subject to the Rules set by the relevant Scheme Owners. iQmetrix acts in its own name, is not responsible for services provided by these third parties and does not control the services provided by third party Acquiring Banks, Issuing Banks and Scheme Owners.":1,"#For CNP Transactions, enabling the secure entry and processing of payment transaction data on the iQmetrix Platform in accordance with applicable PCI DSS requirements and the secure submission of these to Adyen.":1,"#Line support to the Merchant in using the Adyen Services and the Payment Terminals; and":1,"#Setting up and managing the settings and configurations for Merchant with the Adyen Services made available for such purpose, including fraud tool settings;":1,"#Enabling Merchant to apply for the Adyen Services via the Merchant Onboarding Process on its website in accordance with <strong ljsid-1=\"\"><a ljsid-1-0=\"\">Merchant Onboarding Guide</a> </strong>and gathering and verifying all KYC documentation regarding the Merchant for completeness;":1,"#Connecting the iQmetrix Platform with the Adyen Services to enable the Merchant to use the Adyen Services via the iQmetrix Platform;":1,"#iQmetrix will, with respect to the Merchant, as part of Services perform the following activities and assume the following responsibilities with respect to the procurement and use of the Adyen Services (the":1,"#iQmetrix is not a PSP, a bank, a money transmitter, or an MSB, and does not offer banking, MSB services or PSP services. iQmetrix collects, analyzes, and relays information generated in connection with the Transactions. You authorize iQmetrix to provide this information to Adyen in order for Adyen to facilitate payments from the Merchant Customers to you through the Scheme Owners. As a result, Adyen - and not iQmetrix - actually conducts the settlement of card transactions and direct debit payments to Merchant. iQmetrix does not hold, own or control funds in connection with the Services, nor does iQmetrix transmit money or monetary value. iQmetrix does not receive, take possession of, or hold any money or monetary value for transmission, and does not advertise, solicit, or hold itself out as receiving money for transmission. The Merchant will not have access to the amounts carried out as payment for the goods or services from iQmetrix. Adyen is the party with the sole responsibility for conducting the settlement of funds between Merchant and the Merchant Customers.":1,"#iQmetrix’s Role and Responsibilities":1,"#The iQmetrix Platform will send settlement instructions with respect to the Transactions, on behalf of the Merchant, to Adyen, that will send them to an Acquiring Bank that is a member of one of the Scheme Owners. The Acquiring Bank is obligated to pay Merchant under both (a) the provisions of this Agreement, and (b) the Rules, that make both Adyen and the Acquiring Bank responsible for settling with you as a Merchant.":1,"#The Merchant acknowledges and accepts that all activities of iQmetrix on the iQmetrix Platform, including any settings of such Merchant for the Adyen Services, are considered to be performed by iQmetrix as authorized representative of Merchant pursuant to a mandate, permissions and instructions which iQmetrix hereby obtains from the Merchant.":1,"#The Services, together with the Adyen Services, allow you to accept valid payments from the Merchant Customers using Cards issued by Scheme Owners. These transactions are between Merchant and Merchant Customers. The Services are intended to be used for business purposes and not for personal, family, or household use.":1,"#The Service":1,"#iQmetrix currently uses the payment processor, Adyen, as the default method to process payments through the iQmetrix Platform. We may choose a different payment processor as the default method of processing payments at any time and in our sole discretion. By agreeing to this Agreement (by <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>click through” or otherwise), you agree to the <a ljsid-5=\"\">AfP Terms and Conditions</a>, which constitutes a legal binding contract between you and Adyen. iQmetrix is not a party to the AfP Terms and Conditions and is not liable to you in respect thereof. iQmetrix is not responsible for Adyen’s decision about whether to create or maintain an account for you. You are solely responsible for maintaining your Merchant Account, including the accuracy and completeness of all information related to such account, whether provided to Adyen or us. You are solely responsible for any failures to receive your payment or delays in receiving your payment under this Agreement if you provide incorrect or incomplete information to Adyen or us.":1,"#iQmetrix, through an affiliated company, has an agreement with Adyen N.V. and Adyen Canada Ltd. (together, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Adyen</strong>”) which enables iQmetrix to allow Merchant to subscribe to the Adyen Services as an integrated payment solution in the iQmetrix Platform to enable the Merchant to offer various payment methods to their customers to pay for goods or services of the Merchant in the countrie(s) in which they are approved.":1,"#The iQmetrix Payments Terms of Service Agreement (this <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Agreement</strong>”) governs your use of the Merchant Account and the Services. This Agreement is entered into in addition to the Master Software Subscription Agreement granting you the use of the iQmetrix Platform. This Agreement supersedes any directly conflicting terms in the Master Software Subscription Agreement.":1,"#Last Updated <span ljsid-1=\"\">01</span>/<span ljsid-3=\"\">16</span>/<span ljsid-5=\"\">2026</span>":1,"#iQ Payments | Terms of Service (TOS)":1,"#These":1,"#iQmetrix | The future of shopping":1,"#It’s a bridge between bricks and clicks, merging that line [between digital and physical] once people are inside the bricks-and-mortar,” adds Rideout.":1,"#(pictured left) in Vancouver launching virtual shelving and storefronts that couple screens with products on a physical shelf. Using the touch screens, shoppers can browse various items not stocked in store, compare prices and features, as well as make a purchase.":1,"#companies like iQmetrix":1,"#In Canada, this is becoming a reality with":1,"#But the next iteration of the shoppable virtual wall or window, as predicted by Dustin Rideout, VP at Sid Lee (who, in a previous life, worked in e-commerce at Amazon’s AidBooks and Research in Motion), will likely not be one that sits outside of a retailer’s store, for example in transit shelters and subways, as it has for the past few years. Not everyone wants to be interrupted with a browsing experience while commuting (especially if they value their privacy and shop on their phones), he says, adding shoppable walls will likely move closer to the retail environment, and become an accompaniment for products inside a store.":1,"#Being able to scan and purchase on the go is nary a novel concept, with <a ljsid-1=\"\">Tesco</a> jump-starting the trend in <span ljsid-3=\"\">2011</span> with its pop-up virtual wall in South Korea. This was followed with more shoppable surfaces by equally zealous brands such as <a ljsid-5=\"\"><em ljsid-5-0=\"\">Glamour</em> magazine</a> and <a ljsid-7=\"\">eBay</a> in New York, <a ljsid-9=\"\">P&amp;G in the Czech Republic</a> and closer to home, <a ljsid-11=\"\">Well.ca</a>, <a ljsid-13=\"\">Jean Coutu</a> and <a ljsid-15=\"\">Walmart and Mattel</a> in Canada.":1,"#Virtual walls returning to retail":1,"#We’re moving toward a world of shoppable <em ljsid-1=\"\">anything, </em>where inspiration can happen anywhere and the check-out counter no longer claims the majority of impulse purchases. However, before making that giant leap, marketers are testing surfaces of all shapes and sizes, from walls to magazines to screens, by incorporating e-commerce and changing the face of retail. <em ljsid-3=\"\">Strategy </em>examined some things to come. Check back tomorrow for the future of shopping through videos and movies.":1,"#There’s a new startup based out of Toronto called <a ljsid-1=\"\">Slyce</a>, and it has <a ljsid-3=\"\">created software</a> that essentially turns people into walking, talking, breathing shoppable ads for the brands they wear. It allows someone to snap a smartphone photograph of, say, a parka jacket on their friend’s or a stranger’s back and be redirected to a retailer’s site so they may purchase it on the spot.":1,"#By Jennifer Horn":1,"#(Below is an excerpt from <a ljsid-1=\"\">the original article</a>.)":1,"#<strong ljsid-0=\"\">Published on:</strong> StrategyOnline.ca":1,"#<strong ljsid-0=\"\">Date:</strong> March <span ljsid-2=\"\">27</span>, <span ljsid-4=\"\">2014</span>":1,"#by <span ljsid-1=\"\">Allan Pulga</span> on Mar <span ljsid-3=\"\">27</span>, <span ljsid-5=\"\">2014</span>":1,"#The future of shopping":1,"#iQmetrix: Shaping the in-store shopping experience":1,"#by Joannah Connolly on Nov <span ljsid-1=\"\">27</span>, <span ljsid-3=\"\">2024</span>":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Dec <span ljsid-3=\"\">4</span>, <span ljsid-5=\"\">2024</span> in <a ljsid-7=\"\"> SummitX </a> <a ljsid-9=\"\"> Wireless Retail </a> <a ljsid-11=\"\"> Wireless Trends </a>":1,"#Online":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Jun <span ljsid-3=\"\">13</span>, <span ljsid-5=\"\">2023</span> in <a ljsid-7=\"\"> Mobile Industry </a>":1,"#iQmetrix ranks among <span ljsid-1=\"\">50</span> Best Small & Medium Employers in Canada for third straight year":1,"#iQmetrix listed among Top <span ljsid-1=\"\">50</span> Small & Medium Employers in Canada for fourth year in a row":1,"#About the <span ljsid-1=\"\">2012</span> Best Small & Medium Employers in Canada study:":1,"#The list of <span ljsid-1=\"\">50</span> Best Small & Medium Employers in Canada was published in <a ljsid-3=\"\"><em ljsid-3-0=\"\">PROFIT Magazine</em></a> today. The magazine also included a profile on iQmetrix, identifying it as one of <a ljsid-5=\"\">three companies that have succeeded in building employee engagement</a>. In the past year, iQmetrix made efforts to improve communication – more specifically, to provide staff with added context so they can make their own decisions. Krywulak believes this approach has helped boost employee engagement.":1,"#Queen’s defines Small & Medium Employers as organizations with <span ljsid-1=\"\">50</span> to <span ljsid-3=\"\">399</span> permanent employees. The study measures employee engagement, based on employees’ degree of intellectual and emotional commitment to their workplace.":1,"#VANCOUVER, BC – Feb. <span ljsid-1=\"\">8</span>, <span ljsid-3=\"\">2012</span> – iQmetrix is pleased to announce it has ranked <span ljsid-5=\"\">10</span><sup ljsid-6=\"\">th</sup> among the <strong ljsid-8=\"\"><span ljsid-8-0=\"\">50</span> Best Small & Medium Employers in Canada</strong> for <span ljsid-10=\"\">2012</span>, up from <span ljsid-12=\"\">24</span><sup ljsid-13=\"\">th</sup> in <span ljsid-15=\"\">2011</span>, according to an annual study conducted by the Queen’s University School of Business and Aon Hewitt.":1,"#iQmetrix ranks <span ljsid-1=\"\">10</span><sup ljsid-2=\"\">th</sup> among <span ljsid-4=\"\">50</span> Best Small & Medium Employers in Canada for <span ljsid-6=\"\">2012</span>":1,"#iQmetrix and Ingram Micro Mobility Provide Retailers with Real-Time POS and Inventory Visibility":1,"#iQmetrix named one of Canada’s <span ljsid-1=\"\">10</span> Most Admired Corporate Cultures of <span ljsid-3=\"\">2014</span>":1,"#, is a complete software solution designed for wireless retailers to manage people, business processes and strategic decision-making. Our new product, XQ Interactive Retail, is a suite of in-store digital media solutions that provide an engaging way to educate and guide customers through the process of buying a mobile device. iQmetrix is a privately held software as a service (SaaS) company with offices in Canada and the United States.":1,"#iQmetrix is the leading provider of retail management solutions for the North American wireless industry. We strive to create the ultimate retail experience for the consumer, the employee and the business. Our flagship product, RQ":1,"#time the study has been conducted.":1,"#study marks the":1,"#Canadian-based permanent employees are eligible to participate. The":1,"#The study is conducted by the Queen’s Centre for Business Venturing, the Queen’s University School of Business and Aon Hewitt. Organizations that have operated in Canada for at least three years and have between":1,"#AllanP@iQmetrix.com":1,"#Cell:":1,"#Direct:":1,"#Allan Pulga":1,"#<span ljsid-0=\"\">“</span>We want to ensure our employees enjoy coming to work every day, that they’re fulfilled by the work they do, and that they can maintain a satisfying work-life balance,” he adds. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>Moving up in the list this year tells us we’re heading in the right direction.”":1,"#<span ljsid-0=\"\">“</span>We’re honoured to be included on the list again this year. It’s great to know that we’ve improved over time, but what’s even more important is how this study helps us identify the engagement and satisfaction levels of our employees,” says Christopher Krywulak, iQmetrix’s President and CEO.":1,"#by <span ljsid-1=\"\">Allan Pulga</span> on Feb <span ljsid-3=\"\">8</span>, <span ljsid-5=\"\">2012</span>":1,"#Foldable Smartphone Sales Will Grow in 2023, But Don’t Get Lost In…":1,"#Foldables are the only smartphone segment predicted to grow in 2023. However, the numbers might be exciting, but growth in foldables can’t “save” the…":1,"#iQmetrix | Foldable Smartphone Sales Will Grow in 2023, But Don’t Get…":1,"#It’s possible that in the coming years, increased choice and falling prices as well as the added benefit of new form factors offered by foldables might accelerate consumer demand for foldables. But whether they’re here to stay or not, foldables won’t be <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>saving” the smartphone market any time soon.":1,"#Were they? Not exactly. Google Search Trends graphs of the term from <span ljsid-1=\"\">2010</span> to present tells a pretty definitive story:":1,"#Foldables are also new enough as a category to ask the question: are they a trend or a fad? Industry watchers have thrown term <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>phablet” around a lot since the Q<span ljsid-5=\"\">3</span> launch of the Galaxy Z Fold<span ljsid-7=\"\">4</span>. But phablets are a fad that has already come and gone. From <span ljsid-9=\"\">2013</span> to <span ljsid-11=\"\">2015</span>, many media outlets breathlessly predicted that <span ljsid-13=\"\"></span><span ljsid-15=\"\">“</span>phablets were here to stay”, including <a ljsid-17=\"\">Fortune</a>, <a ljsid-19=\"\">HuffPost</a>, and <a ljsid-21=\"\">Ars Technica</a>.":1,"#While we acknowledge that social media isn’t exactly scientifically rigorous, when we asked if people could see themselves buying a foldable smartphone in the next two years, the responses were pretty tepid. Out of <span ljsid-1=\"\">127</span> responses, only <span ljsid-3=\"\">18</span>% said <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>yes, absolutely”. More than half (<span ljsid-9=\"\">55</span>%) said no, with the remaining quarter (<span ljsid-11=\"\">27</span>%) answering <span ljsid-13=\"\"></span><span ljsid-15=\"\">“</span>maybe”. Which isn’t exactly ringing enthusiasm.":1,"#<span ljsid-0=\"\">2</span>. Uncertainty of demand begs the question: trend or fad?":1,"#Compared the rest of the market, the number of foldables being sold is still miniscule — the <span ljsid-1=\"\">9</span>.<span ljsid-3=\"\">1</span> million foldables that were shipped in <span ljsid-5=\"\">2021</span> represented only <span ljsid-7=\"\">0</span>.<span ljsid-9=\"\">7</span>% of total smartphone shipments for the year. When you’re dealing with numbers that small, it’s easy to have a huge percentage of growth result in what is still a pretty tiny number.":1,"#It’s easy to have huge growth in a tiny market segment.":1,"#Given the overall gloomy outlook for smartphones in <span ljsid-1=\"\">2023</span>, these growth projections can sound really exciting! But it’s important to maintain a sense of perspective. Why? There are two reasons.":1,"#Always the elephant in the room, Apple is notable in its silence regarding plans for a foldable offering, but given that Apple has both filed for and been issued several patents for foldable smartphones and tablets, it seems safe to assume that an Apple foldable will hit the market eventually.":1,"#In <span ljsid-1=\"\">2022</span>, the category was still nearly entirely dominated by Samsung, <a ljsid-3=\"\">which had <span ljsid-3-1=\"\">82</span>% market share</a>. However, that lead will start to dry up as HONOR, Motorola, and Xiaomi are expected to get serious with foldable offerings outside of China. Additionally, Huawei, OPPO, and Vivo are expected to launch new foldable products this year.":1,"#This year, foldables are predicted to rise above <span ljsid-1=\"\">20</span>% penetration of the ultra-premium smartphone category (phones that cost $<span ljsid-3=\"\">1000</span>+). As for total sales, analysts are varyingly optimistic, predicting between <span ljsid-5=\"\">30</span>% growth (<a ljsid-7=\"\">DSCC</a>) and <span ljsid-9=\"\">52</span>% (<a ljsid-11=\"\">Counterpoint Research</a>), with increasing competition anticipated to put downward pressure on prices.":1,"#Foldables are the only smartphone segment predicted to grow in <span ljsid-1=\"\">2023</span>.":1,"#The notable exception to these gloomy numbers? Foldables – which grew from <span ljsid-1=\"\">9</span>.<span ljsid-3=\"\">1</span> million shipments in <span ljsid-5=\"\">2021</span> to <span ljsid-7=\"\">14</span>.<span ljsid-9=\"\">9</span> million in <span ljsid-11=\"\">2022</span>.":1,"#Yikes.":1,"#<span ljsid-0=\"\">“</span>We have never seen shipments in the holiday quarter come in lower than the previous quarter,” said Nabila Popal, research director with IDC’s Worldwide Tracker team. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>However, weakened demand and high inventory caused vendors to cut back drastically on shipments. The weaker-than-predicted Q<span ljsid-6=\"\">4</span> numbers put previous predictions for a <span ljsid-8=\"\">2</span>.<span ljsid-10=\"\">8</span>% recovery in <span ljsid-12=\"\">2023</span> <span ljsid-14=\"\"></span><span ljsid-16=\"\">“</span>in serious jeopardy”.":1,"#<span ljsid-0=\"\">2023</span> looks set to be another challenging year for wireless retail. In addition to the <a ljsid-2=\"\">complex impacts of inflation and supply chain disruption</a>, weakening consumer demand is rocking the smartphone market as refresh rates are surpassing <span ljsid-4=\"\">40</span> months in most major markets. According to research by IDC, <a ljsid-6=\"\">smartphone shipments were down <span ljsid-6-1=\"\">18</span>.<span ljsid-6-3=\"\">3</span>% year over year in Q<span ljsid-6-5=\"\">4</span></a> and were down <span ljsid-8=\"\">11</span>.<span ljsid-10=\"\">3</span>% in <span ljsid-12=\"\">2022</span> overall — with the lowest number of annual shipments since <span ljsid-14=\"\">2013</span>.":1,"#The numbers are exciting, but growth in foldables can’t <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>save” the smartphone market.":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Mar <span ljsid-3=\"\">2</span>, <span ljsid-5=\"\">2023</span> in <a ljsid-7=\"\"> Mobile Industry </a> <a ljsid-9=\"\"> Wireless Trends </a>":1,"#When you're a retailer who wants to stand out, how can you compete against stores who want the same thing? Experiential retail just may be what can set…":1,"#iQmetrix | Is Experiential Brick and Mortar Worth the Hype?":1,"#Glossier-Flagship":1,"#Mejuri-Press-11":1,"#Want to create great experiential experiences for your customers? It all starts with having the best retail software — the kind that it tailored to your unique business.":1,"#So, it’s safe to say that experiential brick and mortar is something worth investing in. But the buck doesn’t stop there. It’s almost become cliché to say <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>retail is ever-changing” but it doesn’t make the statement any less true. Experience is the be-all, end-all of a successful business so be sure you’re giving your shoppers something to tell their friends about. Whether your retail store employs small enhancements like digital signage or next-level customer service to keep customers in the know or you’re planning to create an immersive retail journey, creating a memorable experience will be the key to success.":1,"#Even if you’re not a makeup aficionado, you have to appreciate their tact. Putting the fun in functional, Glossier has created a visual adventure for shoppers as they meander through the store in an<a ljsid-1=\"\"> effort to create an <span ljsid-1-1=\"\"></span><span ljsid-1-3=\"\">“</span>adult Disneyland.”</a> And with their touchscreen tablets near the products, customers can try an item then order on the screen. When they’re done, all products are wrapped and ready at the cashier’s desk.":1,"#Photo by Rosemarie Ho":1,"#Retailers today have come to the realization that the in-store experience needs to be one that relaxes a consumer and encourages their interaction with associates to help them find what they need. Glossier, an American-made makeup brand, recently launched their first flagship location after having been an online-only retailer for years. Putting down roots in New York City was a risk, considering the price of real estate, but <a ljsid-1=\"\">Glossier sure knew what they were doing</a>.":1,"#Even with technology at the helm of today’s great retail experiences, we can’t forget about what truly makes a shopping trip memorable. We’ve said it before: in-person retail isn’t dying,<em ljsid-1=\"\"> boring</em> in-person retail is. Think of any retail giant who has fallen like the proverbial Goliath — Toy’s R Us, Claire’s, B&amp;B Bachrach, and Bon-Ton are just a few of the notable names who filed for bankruptcy last year. And what did these merchants have in common? Walk into any of them and you’re greeted with cold, shelved corridors of product, terrible, fluorescent lighting, and school-gym-esque linoleum flooring. Not exactly the most welcoming retail environment if you ask me.":1,"#Atmosphere is Everything":1,"#Shoppers browse items on the rack, but when they’d like to try an item, they choose their size from an interactive touchscreen. Once they’ve completed their perusing, they go to the changeroom where their items are waiting for them; <a ljsid-1=\"\">it’s in-store drop ship making retail memories</a>. Not only that, but small touches like a customer having access to an aux cord for their room and the ability to change the lighting from warm to cool ensures shoppers truly feel like home.":1,"#Take <a ljsid-1=\"\">Reformation</a>, for example. With ethically-minded, unique, and sustainable products lining their shelves, Reformation knew that their clientele was looking to browse and would need to try items on to get their full effect. So, this women’s apparel brand made the changeroom experience fun.":1,"#Answering that single question can help your business plot your customers’ path to purchase, ensuring that you’re providing helpful technologies at every touchpoint that will streamline, not hinder, their in-store experience.":1,"#They don’t know what they’re looking for but know you’re the expert that can guide their way?":1,"#They know exactly what item (make, model, color, size, etc.) they’re looking for?":1,"#They know what they’re looking for but need more information to make a decision?":1,"#If you’ve been looking for retail technology to up your game, you know that the options are almost endless. Trying to understand what the best tech is for your business can be overwhelming when you’re evaluating price, functionality, usability, scalability, and so much more. To narrow the field of effective candidates, it’s important to know what kind of mission your shoppers are on. Do they turn to you when:":1,"#Your Perfect Technology Match":1,"#Photo by Mejuri":1,"#Not only does this interconnected style of retail help merchants provide next-level service to shoppers, but it also provides them with the opportunity to offer extended product lines, high-end items, and value-added services that put them ahead of the competition — all without taking upfront or back-end storage space. Canadian jeweler, <a ljsid-1=\"\">Mejuri</a>, has flagship stores where they only offer a limited selection of take-home items. Instead, they use their full-scale showroom to provide an aesthetically pleasing atmosphere to try on pieces and find the perfect look before ordering.":1,"#So, thinking back to the PJ-clad shopper who is browsing e-commerce sites, they likely are doing so because they know that through the power of online searches, they’ll find the item they’re looking for. But what if in-person retailers could offer the same guarantee? Technology has enabled brick-and-mortar storefronts to provide shoppers with a myriad of options that ensure customers never walk away without making a purchase. Imagine you’re looking for a dress shoe but just your luck, your desired size and color is sold out. That’s when an associate could offer you an iPad where you can pick the product you want, enter your shipping information, provide payment, and have the item shipped to your home.":1,"#If you’re a trend-watcher who keeps a pulse of what’s new in retail (and honestly, even if you’re not), you’ve likely heard about omnichannel, unified commerce, or both. The driving force behind both methodologies is customer experience; consumers expect their dealings with a retailer to be easy and frictionless and merchants have had to adjust their processes to ensure they are up to par. Shoppers want to know that wherever they turn, they’ll be able to find what they need.":1},"version":5113}]