[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4469},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4469},{"_id":"outdated","outdated":{"#by Ash Kreider on Sep <span ljsid-1=\"\">18</span>, <span ljsid-3=\"\">2023</span>":1,"#by Ash Kreider on Feb <span ljsid-1=\"\">22</span>, <span ljsid-3=\"\">2024</span>":1,"#by Ash Kreider on Mar <span ljsid-1=\"\">6</span>, <span ljsid-3=\"\">2024</span>":1,"#Buy Now, Pay Later gives approved customers the flexibility to pay for devices or accessories over time. With a quick eligibility check and a seamless checkout flow through Remote Pay, retailers can offer a modern financing experience that can increase conversion and lift revenue.":1,"#Buy Now, Pay Later":1,"#Buy Now, Pay Later can unlock higher conversion, larger order value, and greater revenue by offering customers an easy and flexible way to complete their purchase. Offering BNPL as a payment option can help telecom retailers close more sales while delivering a smooth checkout experience.":1,"#Increase conversion and boost revenue":1,"#iQmetrix Store of the Future with iQ Storefront Telecom POS":1,"#iQ Storefront Telecom POS for Automatic Syncing":1,"#iQ Storefront Telecom POS for Carriers":1,"#Focus on Customers with iQ Storefront Telecom POS":1,"#Sell Sooner with iQ Storefront Telecom POS":1,"#iQ Storefront Point-of-Sale for Telecom Retail":1,"#iQ Storefront is modular and built for easy integration. This gives telecom retailers full flexibility to tailor iQ Storefront to their ecosystem while keeping everything consistent and scalable.":1,"#How does iQ Storefront integrate with other software vendors?":1,"#iQ Storefront unifies all orders in one system, allowing staff to manage online and in store purchases, pickups, returns, upgrades, and accessories in a single workflow. With real time inventory and integrated payments, it delivers a consistent omnichannel telecom experience including buy online, pick up in store (BOPIS), click and collect, return anywhere, and curbside pickup.":1,"#How does iQ Storefront support omnichannel selling?":1,"#iQ Pay paired with iQ Storefront showcases that our next generation of products are going to be geared towards addressing real pain points in the retail space, while also ensuring our clients can always offer the best experience for both their customers and their employees.":1,"#iQ Storefront uses iQ Pay for secure, seamless payment processing. iQ Pay is an embedded, all-in-one payments solution designed to evolve with your business, giving users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#How does iQ Storefront work with iQ Pay and why is this important?":1,"#Yes. RQ served telecom retail well for many years, but iQ Storefront is its modern successor, redesigned for today’s mobile, omnichannel retail experience and future innovation.":1,"#Is iQ Storefront replacing RQ Retail Management?":1,"#iQ Storefront is purpose built for telecom and delivers fast checkout on any device, real-time inventory, integrated payments, and a seamless online to in store flow. Direct carrier integrations make iQ Storefront the smartest way to run wireless retail because users enter information once and the system handles the rest, cutting errors and saving time instantly. With built-in AI that automates routine work and surfaces insights for users, it helps teams move faster, serve customers better, and grow sales while keeping operating costs low.":1,"#Why is iQ Storefront considered the best Telecom POS?":1,"#iQ Storefront FAQs":1,"#Step Into the Future of Wireless Retail":1,"#iQmetrix Unveils Its Next Generation Interconnected Commerce Retail Suite: iQ Storefront, iQ Hub, and iQ Pay":1,"#iQ Storefront Press Releases":1,"#Automatically sync sales, inventory, and rebate data with your back-office from every location to support smarter, faster decisions.":1,"#Sync Everything":1,"#One platform means fewer vendors, less training, and smoother day-to-day operations so your team spends more time selling and less time troubleshooting.":1,"#Run Smoother":1,"#When technology gets out of the way, reps can focus on the person in front of them. iQ Storefront helps them create those memorable in-store moments that keep customers coming back.":1,"#Focus on Customers":1,"#Launch new locations, roll out products, and onboard employees with less effort. iQ Storefront is simple and everything reps need is in one place, so they can start selling sooner and with confidence.":1,"#Sell Sooner":1,"#Why iQ Storefront is the best POS for Telecom Retail":1,"#Seamlessly integrate with carrier systems to automatically pull subscriber data from recent activations and account changes, optimizing operations across your POS.":1,"#Whether for workforce management, marketing, or beyond, bring the tools you rely on right into your sales flow.":1,"#Embedded Partners":1,"#Quickly receive shipments, transfer stock, and complete counts to stay on top of what you have.":1,"#Simple, straightforward, and secure. Track every cash in and out to keep your team accountable and your tills balanced.":1,"#With iQ Pay, get one provider, predictable fees, and mobile-first design that’s built for telecom to make every payment fast, secure, and simple.":1,"#Integrated Payments":1,"#Start fast with a pre-loaded catalog of products, pricing, and promotions that stay up to date automatically.":1,"#Ready-to-Sell Catalog":1,"#Handle every sale whether it’s in-store, online, or pickup from one screen.":1,"#iQ Storefront Telecom POS Features":1,"#Quick and Seamless Transactions for Telecom Retail":1,"#Every extra step at checkout risks losing the sale. iQ Storefront is built to cut steps and reduce confusion, so transactions move quickly, errors drop, and customers leave happy.":1,"#Fewer Clicks, Faster Sales":1,"#When reps are stuck behind a counter, the experience can feel transactional. iQ Storefront works on desktop, tablet, or mobile so your team can meet customers where they are and keep the interaction personal and easy.":1,"#Serve Customers Anywhere":1,"#Disconnected systems slow teams down and cause mistakes. iQ Storefront Wireless POS puts activations, payments, inventory, and more into one platform so every store runs the same playbook and runs it well.":1,"#All-in-One Sales":1,"#It’s about giving customers a reason to come back, keeping teams confident and efficient, and making every transaction feel effortless. iQ Storefront Telecom POS brings every part of the sale, online, in-store, and everything in between, into one simple platform. Built for wireless retail, it keeps service personal, processes smooth, and operations in sync.":1,"#Running a Successful Retail Operation Is More Than Making a Sale":1,"#Cloud-Based POS for Wireless & Telecom Retail":1,"#by Renee Mohr, Product Marketing Manager, iQmetrix on Dec <span ljsid-1=\"\">1</span>, <span ljsid-3=\"\">2025</span>":1,"#The Store of the Future Is Here and It Is Changing Everything":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Nov <span ljsid-1=\"\">19</span>, <span ljsid-3=\"\">2025</span>":1,"#Retail Evolved: Telecom Retail Stores Are Becoming Commerce Hubs":1,"#Ironically, Mint Mobile is still not able to operate in Canada.":1,"#Arguments about competition are happening as wireless consumers are more price-conscious than ever.":1,"#Convergence in the telecom market has been intense in the past few years, especially in terms of telco acquisition of MVNOs. T-Mobile’s acquisition of Mint is just the latest in a series of major MVNO acquisitions, after Dish’s acquisition of Boost, Verizon’s acquisition of TracFone, and others. This is widely seen as a threat by consumer-advocacy groups, which <a ljsid-1=\"\">have opposed further vertical integration</a> in the telecom market.":1,"#In addition to competing on price, <a ljsid-1=\"\">MVNOs are also leading the market in customer satisfaction</a>. JD Power found that while overall customer satisfaction with wireless providers had increased, the providers with the highest customer satisfaction scores were all MVNOs: Consumer Cellular, Metro, and Mint Mobile.":1,"#Telecom’s most famous Canadian continues to make waves in wireless.":1,"#Recent research from JD Power shows that for <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>value MVNOs” like Consumer Cellular, TracFone and Straight Talk, <a ljsid-5=\"\"><span ljsid-5-0=\"\">68</span>% of their customers are <span ljsid-5-2=\"\"></span><span ljsid-5-4=\"\">“</span>price-switchers”</a>, up from <span ljsid-7=\"\">63</span>% in <span ljsid-9=\"\">2021</span>.":1,"#However, the CRTC’s <a ljsid-1=\"\">new rules finalized in late <span ljsid-1-1=\"\">2022</span></a> retain the restriction that operators must own physical infrastructure to operate in Canada — a move that consumer advocacy group <a ljsid-3=\"\">OpenMedia says is recommitting to a bad policy</a>. <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>They have just been <span ljsid-9=\"\">100</span> per cent committed to the facilities-based or physical infrastructure-based competition model, which simply hasn’t served Canada,” said campaigns director Matt Hatfield. <span ljsid-11=\"\"></span><span ljsid-13=\"\">“</span>We’ve been trying it for over a decade and it doesn’t actually happen.”":1,"#These restrictions are something that Vancouver-born Ryan Reynolds has spoken out against, going so far as to put up a billboard in downtown Toronto in late <span ljsid-1=\"\">2021</span>.":1,"#questions” actually are over MVNOs status/future. I presume you mean that they all risk being acquired like Mint was, and the new competition in the market will be swallowed up by the big players? If yes, be a bit more explicit about that, including explaining why T-Mobile/Mint creates new questions - given that, as you observe, this is just the latest in a line of similar acquisitions":1,"#The growing consumer interest in MVNOs is being driven largely by consumer demand for lower wireless prices as inflation continues to cause consumer belt-tightening in <span ljsid-1=\"\">2023</span>.":1,"#Cable One CFO Todd Koetje added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>In many of our rural markets, wireless reliability is actually not where it needs to be yet for us to consider that.”":1,"#The furor over MVNOs will remain on the American side of the border for the foreseeable future. Despite the fact that Canada has one of the most consolidated telecom industries in the world, CRTC rules requiring providers to have physical networks have kept MVNOs from being able to operate in Canada.":1,"#Telecom convergence is happening amid an explosion of cable market entrants.":1,"#According to Roger Entner, founder of Recon Analytics, the FCC has long taken the (somewhat controversial) position that <a ljsid-1=\"\">MVNOs are not <span ljsid-1-1=\"\"></span><span ljsid-1-3=\"\">“</span>real” competitors to MNOs</a>.":1,"#Mint Mobile Acquisition Shines Light on Uncertain Market Position of…":1,"#T-Mobile’s comedic announcement of Mint Mobile acquisition provoked a lot of laughs, but has also raised questions about the status of MVNOs in the…":1,"#<span ljsid-1=\"\">3</span> Biggest Sources of Telecom Market Competition":1,"#3 Biggest Sources of Telecom Market Competition":1,"#Signs point to… maybe?":1,"#These rules aren’t expected to change, so whatever happens with MVNOs in the United States in the near future, Canadian consumers will have to be content with Ryan Reynolds-free wireless ads.":1,"#Is that something most NCTC members are interested in? Could we see tens, if not hundreds of new cable MVNOs flooding the market?":1,"#In mid-March, T-Mobile announced that it would be acquiring Mint Mobile and its affiliated brands Ultra Mobile and Plum. And while the brilliantly written announcement alongside Mint co-owner Ryan Reynolds <a ljsid-1=\"\">provoked a lot of laughs</a>, it also has done a lot to raise questions about the status of MVNOs in the increasingly competitive wireless market. Namely, are MVNOs a competitive threat to mobile network operators, or aren’t they?":1,"#Mint Mobile Acquisition Shines Light on Uncertain Market Position of MVNOs":1,"#I feel like this post needs a firmer identification of what the":1,"#uncertainty” or":1,"#That stance by the FCC doesn’t sit well with Peter Adderton, former owner of Boost Mobile and current CEO of newly launched MVNO MobileX, who <a ljsid-1=\"\">wants regulators to treat MVNOs as competition and protect them accordingly</a>. <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>My belief is the FCC and the DoJ need to do something fast to protect the MVNOs, because without some kind of protection, they’re just going to get swallowed up by the bigger carriers.”":1,"#Subscribe now!":1,"#Julie Laulis, Cable One’s president and CEO, <a ljsid-1=\"\">said on a recent earnings call</a>, <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>We don’t hear from our customers that they’re clamoring for yet another provider of wireless service at this time”.":1,"#While Dish is still being coy about when Boost Infinite will see nationwide coverage, <a ljsid-1=\"\">the service is now live in <span ljsid-1-1=\"\">12</span> markets</a>. Cox Communications is also ramping up its own MVNO offering. And the NCTC — a trade group of more than <span ljsid-3=\"\">700</span> independent cable and broadband companies — is in the final stages of hammering out a deal with Reach that would <a ljsid-5=\"\">allow its members to market and sell mobile services</a>—either as part of a home broadband bundle or a standalone service.":1,"#All of this takes place as telecom carriers are losing share to cable, which accelerated mobile gains in <span ljsid-1=\"\">2022</span>—<a ljsid-3=\"\">a trend expected to continue into <span ljsid-3-1=\"\">2023</span></a>—as US cable companies accounted for more than <span ljsid-5=\"\">40</span>% of net wireless adds in Q<span ljsid-7=\"\">4</span> of <span ljsid-9=\"\">2023</span>. Additionally, major US cable MVNOs are still coming online, which will only increase competition in this already-crowded space.":1,"#de":1,"#With a keen eye looking out for what’s next, Gumino and his team recognized that the rapidly changing expectations of TCC customers called for an equally rapid response. Both TCC and Wireless Zone needed a technological shift that would not only reduce the frustration caused by manual entry, but that would also remove physical barriers between customers and associates that resulted in lost sales. What did Gumino see as the answer? To <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>upgrade to a modern mobile point-of-sale (POS) solution that improves the in-store experience for both the customers and employees,” said Gumino. For his team, RQmobile — the iQmetrix mobile retail management and point-of-sale solution — was the only platform that would meet TCC’s immediate needs while satisfying the company’s innovative spirit to prepare them for the future of the industry, whatever that would look like.":1,"#Going Mobile: How TCC used Mobile POS to prepare for the future of…":1,"#More than an industry leader in the adoption of technology, TCC is focused on providing best-in-class service. “We plan to stay at the forefront of…":1,"#Discover the Benefits of RQmobile":1,"#Frank Gumino is the Chief Information Officer for Round Room Inc. Wireless Division that includes both TCC and another Verizon wireless authorized retailer, Wireless Zone. As he sees it, TCC is first and foremost a technology company, which means it <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>needs to stay current and maintain a competitive advantage” with the technology it selects and deploys.":1,"#TCC using RQmobile raised the bar of its in-store experience while solidifying a future-focused retail strategy. Mobile technologies are here to stay and promise to continue to meet customer expectations as they grow and evolve. TCC plans to broaden its mobile tech stack and embrace new ways of leveraging mobile solutions. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We will continue to be flexible, and open to change and new ways of doing things,” Gumino concluded. <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>Above all, we will continue to provide great customer service — RQmobile is a key part of what will make that possible for our teams.”":1,"#Working with iQmetrix, TCC is eager to continue evolving as technologies do. Gumino says that consistent and continuous enhancements to RQ will <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>allow that [same] evolution of customer expectation and service level to be supported.” Paired with TCC’s willingness to adapt to industry flux, Gumino said that functional teams that support the iQmetrix and TCC partnership will only thrive.":1,"#TCC and Wireless Zone have been using iQmetrix solutions, in various ways, since <span ljsid-1=\"\">2010</span>. Throughout that time, iQmetrix has been able to earn a comprehensive understanding of company goals and works closely with Gumino and his teams to ensure all needs are supported. <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>We have a true partnership in place,” he said. “[iQmetrix] listens to our needs and works with us to accomplish joint goals in a transparent and honest style of communication… Our [iQmetrix] client manager is like an extension of our team and we work with our client manager on a daily basis.”":1,"#Gumino sees mobile solutions, namely RQmobile, as a way for TCC to remain flexible, open to change, quickly adopt new features, and above all provide great customer service. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Across our <span ljsid-5=\"\">500</span>+ TCC stores, we see <span ljsid-7=\"\">75</span>-<span ljsid-9=\"\">95</span>% of our transactions done through RQmobile. [This solution] was so successful at TCC, that we are currently converting our <span ljsid-11=\"\">415</span> Wireless Zone stores to RQmobile as well.”":1,"#Implementing RQmobile may have supported the immediate needs of TCC customers, but the telecom retailer is not in the business of short-term solutions. Gumino said that the biggest challenge facing TCC — and wireless as a whole— is going to be <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>continuing to serve customers on their terms with expectations that have been evolving for years [with little sign of slowing down]. Change has also certainly been accelerated during the pandemic.”":1,"#The experience is more personalized and our customer reviews [about our mobile experience] have been very positive.”":1,"#Surveys have shown us that customers prefer a mobile experience, and we have seen that translate into increased revenue,” added Gumino.":1,"#TCC isn’t guessing when it comes to what its customers want; its teams have done the research to ensure that RQmobile directly provides solutions to the pain points customers face.":1,"#Mobile solutions were the obvious solution for TCC and Wireless Zone, and RQmobile was the solution that would check all of the boxes — and then some. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The challenges I mentioned have been eliminated,” said Gumino. <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>We are seeing excellent customer scores and reviews. Employee turnover is down, and [TCC] has received local and national recognition for best workplaces.”":1,"#It was clear that a physical barrier was blocking true profitability for TCC — a point of contention likely noticed by other telecom retailers as well. The restrictions caused by a terminal workstation meant that an associate had limited options of where they could help a customer whether that be by providing product information or complete a transaction. These workstations removed the opportunity for real-time assistance unless the customer was also at the terminal (which is rare when they are in the process of shopping). Not only that, but when physical workstations are all that are available, if a customer is being helped at each one, then it results in a potentially lengthy wait time for any other customers in the store.":1,"#TCC, a Verizon authorized retailer, has always been a pioneer in the wireless industry. Leveraging new technologies with daring strategies is a key component to its success. Today’s retail landscape demands that retailers employ technology that keeps up with customer demands, especially when it comes to the expectation for convenience and personalization. TCC was eager to be ahead of the curve and find a platform that satisfied both areas now and in the future.":1,"#Going mobile wasn’t only a solution to in-store friction caused by immovable payment terminals and workstations. For TCC, it was clear that by implementing mobile technologies, its in-store efforts would meet customer expectations while simultaneously setting the standard for other retailers.":1,"#Along with using RQmobile, TCC also upgraded its payment processing technology to the wireless Ingenico <span ljsid-1=\"\">2500</span> devices in place of multiple fixed peripherals. <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>Using the wireless payment devices [through RQmobile] allowed us to go from a <span ljsid-7=\"\">1</span>:<span ljsid-9=\"\">1</span> ratio of payment device to workstation to a <span ljsid-11=\"\">1</span>:<span ljsid-13=\"\">3</span> ratio of payment device to iPads with significant savings,” said Gumino. With RQmobile powering its associates, TCC sees a <span ljsid-15=\"\"></span><span ljsid-17=\"\">“</span><span ljsid-18=\"\">50</span>% reduction in the ongoing cost of in-store POS technology — for both new and existing locations — based on using the minimum required number of desktop workstations and scaling with RQmobile on iPads.”":1,"#Adding a mobile fleet was a change, but one that TCC was well equipped to manage. Gumino said that newer associates adapted easily to RQmobile, but <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>seasoned associates needed to be shown the value of the platform. We overcame this with communications, field user groups, training, and positive system experiences.” It was a cultural shift for TCC employees to adjust their comfort levels with mobile transactions, walking the sales floor with the customer, with the ability to help them when, where, and how they want, was a game-changing process.":1,"#A mobile point of sale solution isn’t only the next step in the evolution of transactional retail, it’s also what’s next for retailers who want to elevate their in-store experience. Before using RQmobile, TCC had recognized the frustrations of not only customers but of associates as well. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Physical barriers between customers and associates did not allow us to maximize sales opportunities,” explained Gumino. While the TCC team boasts unbeatable service, any business that only has physical workstations is limited to the number of transactions they can make at one time. Additionally, when an associate is confined to transacting from behind a workstation, they are unable to support a customer wherever they are on the sales floor.":1,"#More than an industry leader in the adoption of technology, TCC is focused on providing best-in-class service. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We plan to stay at the forefront of embracing emerging trends,” said Gumino. <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>We have always been an organization willing to try new things.” For that to happen, Gumino knew that implementing mobile solutions would be essential to adjust to new trends, expectations, and channels.":1,"#Prepared for the future of retail":1,"#Meeting (and exceeding) customer expectations":1,"#Why mobile makes the difference":1,"#Going Mobile: How TCC used Mobile POS to prepare for the future of telecom":1,"#About ReBiz":1,"#Rebiz Health Compliance Infographic":1,"#Case Study: During The Hectic Holiday Season, ICM Wireless Maintained Accurate Traffic Counts With The Help Of Datacam":1,"#Blog Post: What is Rebiz?":1,"#Comply with COVID Safety Regulations The Rebiz Way!":1,"#During The Hectic Holiday Season, ICM Wireless Maintained Accurate Traffic Counts With The Help Of Datacam":1,"#What is Rebiz?":1,"#Loss Prevention":1,"#Store Opening and closing times":1,"#Customizable":1,"#Store Empty":1,"#Store Idle Hours":1,"#Scheduling Advisor":1,"#Employee time log/evaluations/analysis":1,"#Employee-Level Conversion":1,"#Employee-Level Traffic":1,"#Employee Idle Hours":1,"#Average Customer Interaction Time":1,"#Wait Time":1,"#Unattended Customers":1,"#True Traffic":1,"#Data Analytics — ReBiz’s proprietary software provides in-depth analytics through customizable monitoring. With ReBiz you will be able to see the most accurate store traffic reporting in the industry. Store and employee-level conversion reporting, as well as scheduling adviser tools, help to make sure your stores are staffed according to your business’s needs.":1,"#Learn about Datacam with iQmetrix Partner ReBiz":1,"#Datacam is the only patented software that uses camera vision technology to analyze and optimize your three greatest assets: your customers, your store, and your employees. This technology revolutionizes the business analytics industry because Datacam isn’t just a monitoring software; it’s a management tool. Through Datacam, you’re able to see the most accurate traffic counts and the breakdown of employee-level conversions. This solution is also completely customizable. We work with you to build software that fits the needs of your business. From monitoring and analyzing your traffic to evaluating the performance of your employees, no other data solutions company provides a product as accurate and as informative as Datacam.":1,"#Rebiz Solutions":1,"#This edition of Inventory Insights was brought to you by…":1,"#Brought to you by…":1,"#<span ljsid-0=\"\">911</span>HM<span ljsid-2=\"\"><a ljsid-2-0=\"\">010300733</a></span>":1,"#<span ljsid-0=\"\">911</span>BJ<span ljsid-2=\"\"><a ljsid-2-0=\"\">010100333</a></span>":1,"#iQmetrix | Thank You - Pricing":1,"#Thank You - Pricing":1,"#TL;DR – Stop Annoying Customers and Employees With Bad Processes and Tools":1,"#<span ljsid-0=\"\">18</span>% lower employee turnover":1,"#<span ljsid-0=\"\">8</span>% higher sales":1,"#However, improving employee experience isn’t just about ensuring that stores have adequate staff to reduce long wait times. Data shows that investing in better employee experience directly improves customer satisfaction and sales and reduces employee turnover.":1,"#Consumers are unlikely to join a queue if <a ljsid-1=\"\">more than seven people are in line</a>":1,"#<span ljsid-0=\"\">2022</span> was a year of unprecedented challenges for telecom retail.":1,"#Businesses with highly engaged teams":1,"#iQmetrix | Top 3 Wireless Retail Customer Experience Trends For 2023":1,"#<strong ljsid-0=\"\">So how can wireless retailers meet customer expectations and provide great consumer experiences?</strong> Here are wireless retail trends to stay on top of for <span ljsid-2=\"\">2023</span>.":1,"#Employee turnover rates of <span ljsid-1=\"\">50</span>% or more have been the reality in retail for years. The added stresses of the pandemic have only served to <a ljsid-3=\"\">increase retail employee churn to an average of <span ljsid-3-1=\"\">60</span>%</a>, as many retail employees are attempting to leave the sector entirely. <a ljsid-5=\"\">A September <span ljsid-5-1=\"\">2022</span> report from McKinsey</a> showed more than half of frontline retail workers and nearly two thirds of frontline retail managers were thinking of leaving their jobs in the next few months.":1,"#<span ljsid-0=\"\">86</span>% of consumers have left a store <a ljsid-2=\"\">because of frustration about slow lines</a>":1,"#In such turbulent market conditions, businesses that want to remain competitive will need to retain the loyalty of the customers that they already have. This means keeping up with rapidly evolving consumer expectations for customer service — even as the pandemic has radically changed the way that consumers shop for devices.":1,"#Customers hate it when you waste their time, either through long wait times or inefficient processes such as multiple entry of the same information. Meanwhile, wireless retail employees hate being blamed for negative experiences caused by clunky and disjointed systems.":1,"#<span ljsid-0=\"\">5</span>% higher rates of customer satisfaction":1,"#Today’s consumers are loyal to experiences, not brands, and will jump ship if they think they can get a better experience somewhere else. <strong ljsid-1=\"\">The top indicator of a bad experience? Wasting their time.</strong>":1,"#Retailers need to have systems that offer a <span ljsid-1=\"\">360</span>-degree view of their customers. Businesses that are able to understand their customers’ needs will have a major advantage — Gartner projects that by <span ljsid-3=\"\">2024</span> these companies will <a ljsid-5=\"\">outperform competitors’ CX metrics by <strong ljsid-5-1=\"\"><span ljsid-5-1-0=\"\">20</span>%</strong></a>.":1,"#<strong ljsid-0=\"\"><span ljsid-0-0=\"\">94</span>%</strong> of consumers are frustrated by <a ljsid-2=\"\">disjointed experiences across a brand</a>":1,"#With the typical buyer’s journey now spanning multiple channels, it’s no longer enough to have a disjointed view of your customers:":1,"#<span ljsid-0=\"\">1</span>. Understanding Your Customers Is Key":1,"#outperform less engaged competitors with:":1,"#<span ljsid-0=\"\">2</span>. Efficient Processes Are Mandatory":1,"#Retail in <span ljsid-1=\"\">2021</span> experienced a surge in sales across all categories as consumers returned to in-store shopping. However, runaway inflation in <span ljsid-3=\"\">2022</span> saw a sharp reversal as retailer costs skyrocketed and consumers reduced spending across all categories. Additionally, continued supply chain woes saw some retailers continuing to struggle with stockouts even as others are trying to clear large amounts of excess inventory.":1,"#<strong ljsid-0=\"\"><span ljsid-0-0=\"\">54</span>% </strong>of consumers will <a ljsid-2=\"\">stop using a brand after just one bad experience</a>.":1,"#Inventory Insights <span ljsid-1=\"\">1</span>: Unify Your SKUs and Product Identifiers":1,"#<span ljsid-0=\"\">10</span>% higher likelihood of customer recommendation":1,"#<a ljsid-0=\"\"><span ljsid-0-0=\"\">74</span>% of consumers</a> will go to a competitor’s store if they feel like the queues are shorter there":1,"#Making investments to improve employee engagement and remove roadblocks to providing excellent customer service can go a long way toward giving your business the competitive advantage it needs to stay ahead in what could be another turbulent year.":1,"#Optimizing store tools and processes is no longer optional. Businesses need to do what it takes to implement systems that improve transaction times and reduce frustrations like needing to enter the same information multiple times.":1,"#<span ljsid-0=\"\">3</span>. Employee Experience is Just as Important as Customer Experience":1,"#<a ljsid-0=\"\"><span ljsid-0-0=\"\">73</span>% of customers</a> will leave without making a purchase if they have to wait more than five minutes":1,"#iQmetrix | Mint Mobile Acquisition Shines Light on Uncertain Market…":1,"#el 100":1,"#However, what happens when you look deeper than surface stereotypes like <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>Gen Z is incapable of doing anything without a smartphone” and <span ljsid-5=\"\"></span><span ljsid-7=\"\">„</span>Baby Boomers always hold their phones at weird angles on video calls”?":1,"#The pace of this technological revolution is happening faster than any other time in history, which has predictably resulted in very different generational approaches toward this technology. Adults in their early <span ljsid-1=\"\">20</span>s have literally grown up using this technology, while Baby Boomers can still remember when <span ljsid-3=\"\"></span><span ljsid-5=\"\">„</span>computers” were machines that took up an entire room.":1,"#Multi-Channel Retail Management Solution for Telecom":1,"#Control inventory with a unified hub. Instantly track cross-channel product performance instantly to make informed stocking decisions for your warehouse or retail channels.":1,"#Because today’s consumers expect to shop everywhere, telecom retailers need one solution to manage inventory across physical, digital, or hybrid channels. Take control of your inventory with iQmetrix Multi-Channel Inventory Management, which enables retailers to list all products on all channels, all from one system.":1,"#Take control of your inventory with iQmetrix Multi-Channel Inventory Management, which enables retailers to list all products on all channels, all from…":1,"#Last Updated: December <span ljsid-1=\"\">14</span><sup ljsid-2=\"\">th</sup>, <span ljsid-4=\"\">2020</span>":1,"#Telecom’s Battle Against Robotexts, Robocalls, and Cyber-Attacks is Just Getting Started":1,"#iQmetrix | Telco Retail: Going Phygital at The Dawn of AI Commerce":1,"#✓":1,"#iQmetrix | Customer Lifecycle Management for Wireless Retail":1,"#iQmetrix | Going Mobile: How TCC used Mobile POS to prepare for the…":1,"#Vancouver, BC, Canada — January <span ljsid-1=\"\">8</span>, <span ljsid-3=\"\">2025</span> — Global distributor Solutions <span ljsid-5=\"\">2</span> Go offers a full line of mobile and gaming accessories, now seamlessly available within iQmetrix Point of Sale solutions via VMI and Dropship services in Canada":1,"#Vancouver, BC — February <span ljsid-1=\"\">11</span>, <span ljsid-3=\"\">2025</span> — iQmetrix, North America’s only provider of Interconnected Commerce solutions for the telecom retail industry, has once again been named in the annual BC’s Top Employers rankings, revealed today and also announced in the Vancouver Sun.":1,"#https://cloud.google.com/maps-platform/terms/maps-service-terms#3.-geocoding-api":1,"#How Wireless Retailers Can Make Customers Feel Heard":1,"#Infographic: Get Ready For a Potentially Rocky Peak Retail Season":1,"#Stay up to date with telecom trends and insights! Sign up for our monthly newsletter The Overview.":1,"#Tax Management is an end-to-end wireless retail sales tax solution that manages tax compliance for telecom retailers.":1,"#iQmetrix Tax Management for Wireless Retail":1,"#iQmetrix Ranked as One of BC’s <span ljsid-1=\"\">2025</span> Top Employers":1,"#Rather than defining our software products based on solution type, we prefer to look at their outcomes for your business, and categorize our solutions that way.":1,"#Let us explain a bit more about what Interconnected Commerce is and what it means for your business.":1,"#Creating a technology category isn’t a marketing stunt or a branding exercise. It’s a long-term stake in the ground that we can stand by as leaders and innovators in the space. Others may also step into this category — and they are free to do so, just as Lyft did after Uber’s launch — but they will not have the depth of experience or long-standing industry relationships that give iQmetrix its competitive advantage.":1,"#Interconnected Commerce and What it Means for Your Telecom Retail…":1,"#iQmetrix Interconnected Commerce is streamlined tech stack, designed to carry the complexities and weight of telecom retail so all carriers, OEMs,…":1,"#Find out more about Interconnected Commerce solutions":1,"#What’s more, we believe that our new technology category unlocks a fresh layer of future strategy and innovation within the telecom retail software space, and we can’t wait to explore its potential with our current and future clients and partners.":1,"#For those players seeking a seamless technology platform to power their telecom retail operations, iQmetrix Interconnected Commerce now offers an easier, more holistic way of understanding and defining our solutions and what they can do for your business.":1,"#For all our existing clients, iQmetrix will continue to be the same trusted technology partner you’ve been working with, offering all the services you’ve come to rely on to keep your business ahead. You may hear your Client Manager suggest some solutions using some of our new terminology mentioned above, but your business will see no negative changes or disruptions.":1,"#What does Interconnected Commerce mean for your telecom retail business?":1,"#As a newly defined category, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Interconnected Commerce” was born. But iQmetrix has been living and breathing in that space for more than <span ljsid-5=\"\">20</span> years.":1,"#… it had a unique offering that interconnected all those disparate systems, smoothed the previously disjointed commerce experience, and solved telecom retail’s specific pain points.":1,"#more than two decades of expertise and deep relationships in every area of the sector":1,"#a vast ecosystem of integrated partner vendors supporting the industry, and":1,"#a streamlined, end-to-end, yet flexible tech stack built for telecom retail":1,"#iQmetrix realized that, when combining its key competitive advantages of:":1,"#The rapid growth of telecom retail over the past <span ljsid-1=\"\">25</span> years has resulted in a vast range of back-end complexities in the processes of selling and activating a device. The result is a costly, complicated, spaghetti-bowl tech stack and mess of disparate systems. And with each new challenge comes another IT project, and more costly changes that need to be made. This has weighed down telecom retailers, taking them away from being able to focus on creating a great customer experience. And it has also reduced the freedom of the consumer, who is often trapped in that poor commerce experience.":1,"#Today’s communication technology — such as the latest smartphone or tablet — often feels effortless and seamless, giving users increasing freedom of communication. But the same can’t be said when it comes to the experience of buying and activating a device. And yet, the experience of this commerce transaction <em ljsid-1=\"\">should</em> be as human as the need for connection.":1,"#iQmetrix has been North America’s leading provider of retail management solutions for telecom for more than two decades. However, the phrases <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>retail management system” or <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>point-of-sale solutions” didn’t feel anywhere near comprehensive enough to cover everything we do for the sector. What’s more, our combined offering is so unique, there was no category in existence that possibly could capture it all. When we considered this, we realized that we needed to establish a brand-new category of technology solutions that truly encapsulates our products, services, expertise, and relationships. And, more importantly, what all those elements combined can do for your telecom retail operations, and the problems that all players in the sector face.":1,"#How did iQmetrix define the Interconnected Commerce category?":1,"#If you sell devices, whether it’s online or in-store, we can empower you in various ways. Whether it’s the transaction itself, adding or improving activations, fulfilling products, operating your business, unifying the online and in-store experience, or connecting vendors and systems — we can help in every way.":1,"#__PRESENT":1,"#iQmetrix's CRM software solution helps wireless retailers manage customer data and reporting, provide personalized service, and build customer loyalty…":1,"#Keep CRM Solutions Connected for an Elevated Experience":1,"#Streamline your data management with iQmetrix’s Customer Relationship Management software. Seamlessly collect, analyze, merge, and integrate information. Enhance customer expectations and personalize interactions with ease. Build unbeatable loyalty with a powerful CRM solution.":1,"#Used advanced Customer Relationship Management software to elevate your service and keep customers returning. Incentivize repeat shoppers with customized loyalty programs that offer diverse rewards, complement outstanding service, and reward customer loyalty.":1,"#In September, Ligado Networks announced that it was <a ljsid-1=\"\">putting plans to launch <span ljsid-1-1=\"\">5</span>G networks in parts of Virginia on hold</a> after the US government’s National Academics of Science, Engineering, and Medicine (NASEM) released a report that raised questions about whether Ligado’s planned network would interfere with GPS and other existing devices and networks. However, the validity of these concerns are currently being hotly contested.":1,"#This led ex-Google CEO Eric Schmidt to call for increased government investment in <span ljsid-1=\"\">5</span>G base stations in a <a ljsid-3=\"\">February op-ed in the <em ljsid-3-1=\"\">Wall Street Journal</em></a>. According to Schmidt, China has already built more than <span ljsid-5=\"\">1</span> billion base stations, compared with less than <span ljsid-7=\"\">100</span>,<span ljsid-9=\"\">000</span> in the U.S. — which is similar in size geographically but is <a ljsid-11=\"\"><span ljsid-11-0=\"\">4</span>.<span ljsid-11-2=\"\">5</span> times smaller</a> in terms of population.":1,"#<span ljsid-0=\"\">1</span>. COVID":1,"#If the rollout of <span ljsid-1=\"\">4</span>G went so smoothly, what’s the hang-up? It turns out that the logistical obstacles to the rollout of <span ljsid-3=\"\">5</span>G have been more numerous and complex.":1,"#% of wireless consumers. In contrast, at the equivalent stage of":1,"#The result? A see-saw of <span ljsid-1=\"\">5</span>G coverage where American wireless subscribers have much higher access to <span ljsid-3=\"\">5</span>G at very low speeds and Canadians have much higher download speeds with much lower coverage: <a ljsid-5=\"\">OpenSignal</a> reporting ranked the United States <span ljsid-7=\"\">30</span><sup ljsid-8=\"\">th</sup> in the world for download speed in Q<span ljsid-10=\"\">4</span> <span ljsid-12=\"\">2021</span>, compared with Canada in <span ljsid-14=\"\">4</span><sup ljsid-15=\"\">th</sup>.":1,"#G coverage has yet to break":1,"#Read the whitepaper":1,"#One big reason <span ljsid-1=\"\">5</span>G has higher penetration in Asian markets is because countries like China and South Korea already had a very dense grid of mobile sites. In North America, the grid is adequate for provision of <span ljsid-3=\"\">3</span>G and <span ljsid-5=\"\">4</span>G, but distances between sites are often too great for <span ljsid-7=\"\">5</span>G frequencies, which don’t travel as far because of shorter signal wavelengths.":1,"#In contrast, the United States was <a ljsid-1=\"\">first in the world for <span ljsid-1-1=\"\">5</span>G availability in late <span ljsid-1-3=\"\">2021</span></a>, at <span ljsid-3=\"\">49</span>.<span ljsid-5=\"\">2</span>%. However, because <span ljsid-7=\"\">5</span>G in the United States has been largely rolled out using Dynamic Signal Sharing (DSS), many current US <span ljsid-9=\"\">5</span>G users are limited to <span ljsid-11=\"\">4</span>G download speeds. Additionally, <span ljsid-13=\"\">5</span>G networks in some American cities are actually slower than <span ljsid-15=\"\">4</span>G networks — a far cry from the <span ljsid-17=\"\">20</span>x — <span ljsid-19=\"\">100</span>x speed increases that US consumers were initially promised.":1,"#In Canada, Bell has promised to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>work towards offering <span ljsid-5=\"\">5</span>G+ coverage to approximately <span ljsid-7=\"\">40</span>% of the Canadian population by the end of <span ljsid-9=\"\">2022</span>.” And yet, in August of <span ljsid-11=\"\">2022</span>, <a ljsid-13=\"\">data from OpenSignal</a> showed that while Rogers was the leading wireless provider of <span ljsid-15=\"\">5</span>G in terms of availability, Rogers users spent only <span ljsid-17=\"\">13</span>.<span ljsid-19=\"\">3</span>% of their time on active <span ljsid-21=\"\">5</span>G networks. (Bell ranked second at <span ljsid-23=\"\">11</span>.<span ljsid-25=\"\">9</span>% and Telus third at <span ljsid-27=\"\">11</span>.<span ljsid-29=\"\">4</span>%.)":1,"#If the rollout of 4G went so smoothly, what’s the hang-up with 5G? It turns out that the logistical obstacles to the rollout of 5G have been more numerous…":1,"#more than <span ljsid-1=\"\">80</span>% of customers":1,"#G service. However, the expansion of":1,"#South Korea became the first country to offer":1,"#Carriers are optimistic about <span ljsid-1=\"\">5</span>G rollouts in the coming years. But with global markets in decline and supply chain disruptions set to continue into <span ljsid-3=\"\">2023</span>, it’s anyone’s guess how <span ljsid-5=\"\">5</span>G rollouts will go in the coming year.":1,"#<a ljsid-0=\"\">In a May FCC hearing</a>, U.S. military officials reported that Ligado’s <span ljsid-2=\"\">5</span>G network plans could interfere with Pentagon satellite signals. In response, a spokesperson for FCC Chairman Ajit Pai called the military’s concerns <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>baseless fear mongering”. The Pentagon isn’t alone in its concerns, though. In late <span ljsid-8=\"\">2021</span>, the FAA put out two directives about concerns over interference with radar altimeter interference.":1,"#<span ljsid-0=\"\">2</span>. Mandated switch-out of Huawei equipment in North America and Europe":1,"#At the risk of stating the obvious, COVID-<span ljsid-1=\"\">19</span> was a huge obstacle to the timely deployment of <span ljsid-3=\"\">5</span>G that nobody could have foreseen, delaying rollouts of <span ljsid-5=\"\">5</span>G around the world.":1,"#G LTE. Three years in,":1,"#The Outlook for <span ljsid-1=\"\">2023</span>? Hazy":1,"#<span ljsid-0=\"\">6</span>. Concerns about interference with GPS and other network devices":1},"version":4469}]