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This could involve offering options like online ordering with in-store pickup or home delivery, allowing customers to choose the most convenient method for their needs25. Chris Smith, Vice President of Channel Sales and Experience at TELUS, emphasized the importance of catering to customers who prefer a hybrid purchasing process, saying, „From a carrier perspective, we need to evolve the business model to be an enabler of the retail channel rather than a competitor with online-only deals. Otherwise, we’re creating barriers, and we’re not optimizing for the customer who wants a hybrid purchasing process.”":1,"#Creating Engaging In-Store Experiences: To remain competitive against online channels, brick-and-mortar retailers need to offer unique and engaging experiences that draw customers in. This could involve incorporating innovative technologies, interactive displays, or personalized consultations that go beyond a transactional exchange. At a SummitX panel discussion, Jake Miller highlighted the need for speed, convenience, and customization in the in-store experience, saying, „That’s where everything is pushing right now.” Jason Ellis of 3 Park consultancy added in the same panel discussion, „There’s also an opportunity for us to figure out how we can make it more convenient on the time management side for the customer.” Additionally, retailers could explore incorporating additional services like device repair, as Apple has successfully done, to create a more comprehensive and valuable customer experience.":1,"#Providing Expert Guidance and Support: Despite the abundance of information available online, many customers still value the expertise and personalized assistance that knowledgeable sales associates can provide. This is particularly relevant in the wireless industry, where devices and service plans can be complex, and customers often seek guidance in making informed decisions. Jen Gilman, Director of Sales Operations at Cox Communications, observed at SummitX, „Customers don’t want to be sold. They want to feel you’re a trusted partner. So being able to sit down at a table and have a conversation with them and have a connected experience is really important.”":1,"#Fraud Detection and Security: As technology advances, so do the methods employed by fraudsters. AI is becoming indispensable in mitigating fraud risks. Jake Miller, Chief Operating Officer at BeMobile, warned at SummitX, „Fraud is going to be a bigger and bigger threat, especially with the rise of AI.” But the risks created by the rise of AI, due to increasing fake accounts and bot activity, can also be combatted with AI. AI-powered systems can detect suspicious patterns, identify fake accounts, and protect both customers and retailers from evolving security threats.":1,"#Product Lifecycle Management and Demand Forecasting: AI can address the constant retail challenge of accurately forecasting product inventory needs. Trish Sale, iQmetrix’s Vice President of Product, highlighted this at SummitX, saying to the Industry Address audience, „Overstocking and understocking are major issues that affect telecom retailers. I don’t need to tell you that — you live it every day”. AI-powered solutions can analyze vast amounts of data from the supply chain to predict product demand with greater accuracy, ensuring retailers have the right products available at the right time and place.":1,"#Customer Lifecycle Management: In an era where capturing consumer attention is paramount, AI offers powerful tools for personalized marketing and optimized customer experiences. Iqbal Habib, Head of Data and Analytics at iQmetrix, said at SummitX, „We are at a pivotal moment in marketing… Advancements in data and AI have transformed the way we capture attention.” AI-driven customer lifecycle technology enables retailers to tailor their messaging, promotions, and engagement strategies based on customer preferences and behaviors, fostering stronger relationships and loyalty, and increasing revenue.":1,"#John Lund, AI expert and CEO of Entresmart, took the audience at SummitX through how this technology can vastly increase operational efficiency and support new business strategies within wireless retail specifically. He said, „The industry is evolving fast, and with AI on your side, you can elevate your customer experience, streamline operations, and build a winning team.”":1,"#Navigating Fraud and Security Threats: As technology advances, so do the tactics employed by fraudsters. The wireless retail industry, handling sensitive customer data and high-value devices, is a prime target. During the same panel discussion, Jake Miller stressed the importance of protecting customer data, saying, „We process so much personal information on our devices, such as private photos, credit card information, and mobile banking. One local mistake can give someone access to a person’s entire life on those devices. We have to embrace the responsibility to protect our customers.” Retailers and carriers must implement robust fraud detection and prevention measures, staying ahead of evolving threats and ensuring the security of both their operations and customer information. This includes investing in advanced security technologies, training employees to identify and report suspicious activity, and collaborating with industry partners to share information and best practices.":1,"#Prioritizing Sustainability: Sustainability is no longer simply a buzzword; it’s a core value for many consumers, especially younger generations. Retailers that demonstrate a commitment to sustainable practices, such as reducing waste, promoting energy efficiency, and supporting ethical sourcing, can gain a competitive advantage. In the wireless industry, this includes embracing the circular device economy by offering certified pre-owned devices, which reduces environmental impact, lowers costs for consumers, and aligns with sustainability goals. Chris Smith highlighted TELUS’s acquisition of Mobile Klinik, a multi-location repair brand, as an example of their commitment to sustainability through the circular device economy. In the same session, Jason Ellis noted, „Today’s consumers expect sustainability at the core of the products they’re purchasing, and we see all the major OEMs, carriers, and retailers with set sustainability goals.” Moreover, companies with strong sustainability initiatives are more likely to attract employees who share those values, particularly among younger generations.":1,"#Addressing the Skills Gap: Finding and retaining skilled employees is a persistent challenge in the retail sector. The wireless industry, with its increasing reliance on technology and the need for knowledgeable sales associates, is particularly susceptible to this skills gap. BeMobile’s Jake Miller highlighted the opportunity to attract Gen Z workers who are „money-oriented, career-minded people” and seeking alternatives to traditional college paths. However, retailers need to develop compelling narratives that showcase the earning potential and career growth opportunities within the wireless retail sector. Additionally, providing ongoing training and development opportunities, as well as recognizing and rewarding employee achievements, is crucial for both attracting and retaining top talent.":1,"#National Retail Wireless Trends: Walmart is increasingly prominent in wireless retail, with plans to add or expand 150 Supercenters by 2029. Of its 3,558 wireless retail locations, approximately 2,900 are now run by third-party operators such as OSL. A recent trend has been the promotion of free phones with in-store activations. Moore observed, „Walmart has a very focused strategy, they’re pursuing it aggressively, and we really think that they’re winning market share. One way you can tell that is, when Straight Talk was acquired by Verizon, it had more than nine million subscribers — and where is Straight Talk sold? Only at Walmart.” On the flip side, Best Buy appears to be contracting its wireless retail footprint, with 890 locations, and 10-15 store closures expected this year. Meanwhile, Costco, Sam’s Club, and Target are increasingly key players in wireless retail.":1,"#Cablecos in the Wireless Market: U.S. cable companies, like Spectrum, Xfinity, Optimum, and Cox, have aggressively expanded their presence in the wireless market and are gaining mobile subscribers, albeit in relatively smaller numbers compared with the Tier 1 US carriers. They have also upgraded their retail spaces, which are prominently featuring wireless offerings, and are heavily promoting bundle discounts that combine their traditional cable and internet services with wireless plans. Jeff Moore, a leading expert in wireless retail from Wave 7 Research, observed at his breakout session at SummitX, „Now, [cable] stores are nice looking, they have phone deals, they’re staffed well, and they’re pitching wireless very heavily — in addition to, of course, their cable and internet services and other things.” This expansion by cablecos has intensified competition and is compelling traditional carriers to innovate and enhance their offerings to maintain market share.":1,"#Rise of Specialized MVNOs: Mobile virtual network operators (MVNOs) have gained traction by targeting specific customer segments with specialized offerings. Companies like Mint Mobile, known for their affordable and straightforward plans, have disrupted the market and forced traditional carriers to re-evaluate their strategies. Jason Ellis acknowledged this trend, saying, „With specialized offerings coming from successful MVNOs such as Mint Mobile, I’d expect further segmentation in the carrier space in future years.”":1,"#Focus on Multi-Product Bundles: As the lines between telecommunications, entertainment, and home services continue to blur, carriers are increasingly focusing on multi-product bundles to attract and retain customers. At SummitX, Chris Smith explained TELUS’s strategy, saying, „For us at TELUS, selling a single wireless service to a customer is increasingly difficult. Our focus is on selling both a mobile and a home solution… those multi-product sales where the churn rates drop dramatically.” These bundles now extend beyond traditional offerings like TV, mobile, and home phone to encompass services like healthcare, home security, and home automation, allowing carriers to become more deeply integrated into their customers’ lives.":1,"#Improved Customer Experience: eSIM enables significantly faster activation and data transfer processes, leading to a more streamlined and convenient customer experience. Aboulhosn noted, „The established model [for device purchase, activation, and data transfer] is a several-hour process. With eSIM, the entire process is much faster.” This improved efficiency frees up time for sales associates to engage with customers, and potentially upsell services or accessories.":1,"#In his keynote speech on AI, Shelly Palmer — tech consultant, author, AI expert, and Professor of Advanced Media at Syracuse University — told the SummitX attendees, „You should understand the speed at which AI is advancing, and what is on the way. Before AI, we could do five-second tasks in five seconds. Last year, using AI, we could do five-minute tasks in five seconds. Today, we can do five-hour tasks in five seconds. We’re soon getting to the point where we can do five-day tasks in five seconds, and we’re going to get to five months’ worth of tasks in five seconds.”":1,"#Book a demo today to see how RQ can maximize efficiencies and accelerate growth!":1,"#iQmetrix’s Trish Sale confirms that this is what the company is seeing among its client base. „Retail is moving into that hybrid space where customers are expecting to interact in multiple ways with a given brand, and see the store as an extension of their other points of contact with the brand. It’s not that physical retail is disappearing, but that Interconnected Commerce is becoming a key way that the telecom industry interacts with its retail customers.”":1,"#Rayer said, „They need to think beyond the transaction to ensuring they have the right tech stack for the future. One that has turnkey integrations, powerful reporting, security in today’s climate, flexibility, and stability. How do they grow their marketing to customers — which a lot of these sessions were talking about — if they don’t have the right solutions in place to scale?”":1,"#For telecom retailers — who face the added challenge of clunky systems and processes that create poor experiences for both reps and customers — the need to implement streamlined solutions is key to the challenge of employee retention. Travis Brown of ConnectCell told us, „Right now, you have to enter all the customer information into the point of sale, and then enter all the customer information into the billing system and you’re duplicating everything. Except the billing system doesn’t have payment processing. And then you have accessories and in-store purchases that are done at the point of sale. And, in terms of plan selection and feature selection and so on, we’re duplicating both of those things on both sides of the system.”":1,"#Stacy Hamer, Chief Operating Officer of iQmetrix, said, „These features are table stakes. If you’re not doing these already, get with it, because that’s old school now. The question is, what’s new that you should be thinking about?”":1,"#Wes Filson of Jump.ca is one of those respondents. He said, „eSIM could also be devastating to our industry. They pose a real threat to us as dealers, as the customers have that opportunity to purchase online from the carrier, and activate it wherever they need, so it might obviate the need for the physical store. I’m under no illusions as to the threat of eSIMs, but they’re here now. It’s either put our heads in the sand, or make plans and work towards those pieces like the IoT and smart home automation and those different elements that could lead to success.”":1,"#Key Results from the 2023 Umfrage zu Trends im Telekommunikationseinzelhandel":1,"#iQmetrix’s Stacy Hamer is seeing this play out in client conversations, too. She said, „I’m fascinated that three times in one week, this idea of an AI-powered or in-store virtual assistant has come up in client discussions. So, there is an appetite to think about it and talk about it, which suggests that it could soon be a reality.”":1,"#Bryce McDonald of Advanced Cellular thinks the physical store isn’t going away any time soon. He told iQmetrix, „The in-store experience of holding that device, making sure they’re getting exactly what they want, will still be a big thing. Trends recycle themselves and we saw this during and after the pandemic. Everyone did everything online, but we all got sick of that, and we needed to get back out to stores. Today, people want a convenient combination, where they go to physical stores to check out their new device, but maybe they want to pay for it online.”":1,"#Travis Brown, Director of Sales of ConnectCell, a family-owned authorized retailer for US Cellular, thinks sales of smart devices will hold steady. He told iQmetrix, „You’ve got population that’s going to only increase device sales, but the rate of growth will slow down. People are hanging on to their devices longer, which means people are going to be buying fewer devices, but I think that will be backfilled by upcoming population, new phone purchases, and maybe a renewed trend for carrying two devices — especially Gen Z, who are often using a separate device for streaming and content creation.”":1,"#Wes Filson, director of retail sales and operations at Jump.ca in Canada, told us these longer buying cycles are why he wants to keep a healthily diversified business. He told us, „Previously, customers were upgrading once every 18 months. Now it’s at three years; even as high as 40 months. While cellphones will continue to play a huge role in our business, I would encourage businesses to see what other opportunities may be out there.”":1,"#Sr. Manager, PR":1,"#, iQmetrix is a privately-held software as a service (SaaS) company with offices in Canada, the U.S. and Australia.":1,"#locations.":1,"#and follow us":1,"#news.samsung.com/us":1,"#. For the latest Samsung news, please visit":1,"#-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit":1,"#Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA), is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments,":1,"#About Samsung Electronics America, Inc.":1,"#Seguridad. To detect and prevent fraud and abuse and to provide security alerts and support and administrative messages.":1,"#Notifications (F8)":1,"#How Wireless Retailers Can Make Customers Feel Heard":1,"#Founded in":1,"#Solutions 2 Go plans to roll out the integration with iQmetrix to wireless retailers in the U.S. in early 2025.":1,"#Jason Raymer, Senior Vice President of Revenue and Client Experience at iQmetrix, said, “Adding Solutions 2 Go to our incredible ecosystem of integrated partner vendors further strengthens our offering to iQmetrix’s Canadian clients. With S2G’s outstanding selection of mobile and gaming accessories plugged right into our RQ point of sale, our clients can offer their customers exactly the product they want in the moment — creating that great experience we’re all looking for.”":1,"#Pierre-Marc Lariviere, Vice-President of Sales, Mobility at S2G, added, “Partnering with iQmetrix is a game changer for servicing our Canadian network. This collaboration enables us to offer an unparalleled range of products and enhancing the retail experience for our customers. By leveraging iQmetrix’s VMI and Dropship services, we can provide our clients with the best possible solutions to manage their business.”":1,"#Founded in 2004, Solutions 2 GO is a progressive organization infused with an entrepreneurial spirit. As global distributor of video game, mobility, and consumer electronic products, the scope of its operations reach 19 countries in North, Central and South America, and its partnerships further extend its reach to Europe, Africa, Australia and Asia.":1,"#Justin Drage, Vice President of Partnerships at S2G, said, “Our partnership with iQmetrix helps retailers grow sales by offering our expansive product assortment of core wireless products and exciting mobile gaming products. We’re excited to offer our best-in-class VMI services — which help retailers streamline their product procurement and maximize efficiency to reduce costs while leaving the retailer in control of all key strategic decisions.”":1,"#This partnership will enable iQmetrix clients to access a vast catalogue of wireless and mobile gaming products from world-class manufacturers, directly from their RQ Point of Sale.":1,"#Vancouver, BC, Canada—January 8, 2025—iQmetrix is thrilled to announce that it has launched an integrated partnership with Solutions 2 Go (S2G), a global distributor with locations across North and South America, to bring Vendor-Managed Inventory (VMI) and Dropship services to telecom retailers in Canada.":1,"#by Joannah Connolly on Jan. 8, 2025":1,"#Solutions 2 GO Partners with iQmetrix to Offer Accessories via VMI…":1,"#Vancouver, BC, Canada—January 8, 2025—Global distributor Solutions 2 Go offers a full line of mobile and gaming accessories, now seamlessly available…":1,"#iQmetrix | Solutions 2 GO Partners with iQmetrix to Offer Accessories…":1,"#marketspan@s2ginternational.com":1,"#MarketSpan by Solutions 2 GO":1,"#About Solutions 2 GO":1,"#For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling more than 53 million invoices and more than 20 million activations, and are used by hundreds of thousands of telecom retail professionals across almost 800 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.":1,"#To find out more about Solutions 2 Go, go to their iQmetrix partner page.":1,"#Samsung":1,"#iQ Payments is an end-to-end embedded and mobile-first payments solution designed to evolve with your growing business. Simplify financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience.":1,"#Payroll-ready reporting":1,"#Monitor sales with comprehensive reporting that offers actionable data to boost performance and sustain high engagement.":1,"#Detailed performance insights":1,"#Design flexible commission models that adapt to various employee types and product lines, ensuring fair and motivating rewards for every sale.":1,"#Customizable payout structures":1,"#Efficiently create, manage, and group employee profiles to assign tailored incentive programs and simplify payout processes.":1,"#Our commission and incentive solution keeps employees motivated with real-time sales performance tracking.":1,"#Streamlined employee management":1,"#Want to motivate and boost performance of your wireless retail employees?":1,"#Assign specific permissions and security roles to ensure that sensitive data is accessible only to authorized personnel.":1,"#Secure Access and Role Management":1,"#Our commission and incentive solution keeps employees motivated with real-time sales performance tracking. Easily manage employee profiles, group them for customized payouts, and tailor reward structures to fit your unique business model — all while driving engagement with detailed performance insights.":1,"#Generate detailed reports that offer actionable insights into sales performance and commission accrual, helping you make data-driven decisions.":1,"#Monitor every sale as it happens, providing immediate performance updates to keep teams focused and motivated.":1,"#Real-Time Sales Tracking":1,"#Configure commission and incentive models to match your unique business structure, whether it’s based on employee type, product category, or sales volume.":1,"#Customize Commissions Settings":1,"#Easily create and manage individual employee profiles, and organize them into groups to tailor commission plans based on roles or regions.":1,"#Motivated Employees Build Better Relationships":1,"#Seamlessly generate payroll from performance reports, making it easier to calculate and distribute earnings based on real-time sales data.":1,"#Empower Your Sales Team, Elevate Your Success":1,"#Retail Employee Commission and Incentive Software":1,"#Sicherheit – to detect and prevent fraud and abuse and to provision technical notices, security alerts and support and administrative messages.":1,"#We offer hybrid working for those near an office city, fully remote options for others, and flexible hours so you never miss your kid’s soccer game. We have incredible paid time off perks, including trusted vacation days and trusted sick days, operated on a „take what you need” basis.":1,"#It moves from high-cost, high-effort implementations to turnkey, plug 'n’ play solutions.":1,"#Email:":1,"#For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.":1,"#www.iQmetrix.com":1,"#Seamless omnichannel retail solutions":1,"#Advanced inventory and supply chain management":1,"#Upgraded data and analytics for powerful decision-making":1,"#Boost Growth and Customer Retention":1,"#Boost revenues with add-on tools and services":1,"#Enable Seamless Integrations":1,"#The number one thing I always mentioned to everybody is the fantastic support we get from iQmetrix and the reliability of the entire service. All the solutions are reliable. We don’t have outages very often, and if anything does happen, there’s always great communication about it. There’s also great information about new products and services, and opportunities for feedback. We love the communication - it has been fantastic!":1,"#iQmetrix’s expansive set of interconnected solutions lets you cut costs with smart workforce management tools, tax integrations, and fraud detection, while increasing revenues through dropship, integrated accessory vendors, marketing tools, and more. Optimize your store operations with our finance and accounting module, streamlining tasks like cash management.":1,"#Leveraging effortless connectivity, RQ seamlessly integrates with an ecosystem of innovative applications that enhance customer experiences, supply chain management, and operational efficiencies.":1,"#Streamlined carrier integration and commission reconciliation":1,"#Easy, intuitive POS and retail management to streamline core functions for Canadian wireless retailers.":1,"#A consistent brand experience across all channels":1,"#Our system’s Activation Wizard and Carrier Integration powers fast, error-free activations, while functionality like product recommendations and visible tracking makes RQ both intuitive and user-friendly for your staff.":1,"#Data Analyst, Fraser Valley Wireless":1,"#Optimized operations to save money and boost revenues":1,"#Shiftlab, a sibling-company to iQmetrix, is designed to optimize teams in telecom retail. With automated scheduling, streamlined time and attendance, and real-time data, make the most out of every shift.":1,"#partner integrations hero image":1,"#Integrated Vendor Ecosystem":1,"#Ensure security and protect against theft with access control, cash handling, and approval and reporting features.":1,"#by Ash Kreider on Nov. 15, 2023 in Telecom Industry Address Retail Industry Trends ":1,"#Watch now":1,"#This regulatory reshaping of the US telecom landscape has made the lack of regulatory impact on the Canadian telecom sector all the more striking. While the Roger/Shaw merger has been delayed, it is still set to go through. And the CRTC’s efforts to boost competition in Canadian telecom have yet to bear fruit.":1,"#Charter Spectrum, in particular, has emerged as the dominant player in this space, outpacing competitors with an impressive 55% year-over-year growth in wireless subscriptions from Q2 2022 to Q2 2023. Additionally, Charter Spectrum has also managed to minimize the decline in cable TV subscribers, experiencing only a 5% drop, a notably better performance compared to Altice’s 10% and Comcast’s 14% decline.":1,"#To dive deeper into these megatrends and explore the full insights from our 2023 Telecom Industry Address, watch the recording now.":1,"#As we reflect on the key trends that have shaped the telecom retail industry in 2023, we’re also looking ahead to the possibilities of 2024. As technology continues to drive innovation, we anticipate a dynamic landscape in which retailers who embrace these trends will be best positioned for success in the ever-evolving world of telecom retail.":1,"##2 Drop in demand for devices, with longer buying cycles":1,"#While we saw the rise of MVNOs as the top industry trend to watch, event attendees identified lower demand and longer upgrade cycles as their top trend. Meanwhile, our number four trend – the impact of AI on telecom – was tied for second.":1,"##4 AI and its impacts on the telecom industry":1,"##1 New wireline MVNOs gobbling up wireless market share":1,"#The retail industry is grappling with a severe labor shortage that has sent shockwaves through the workforce. 63% of retailers are currently operating with a deficit of frontline employees, and half of those frontline employees believe that staffing levels have worsened since the pandemic.":1,"#Event poll results: what did Industry Address attendees see as the top trend?":1,"#Read More…":1,"#However, it is also notable that just over half of new device sales in 2022 were premium smartphones – reflecting a shift in preference toward devices with longer lifespans and advanced features like high-resolution displays, powerful processors, and advanced photography systems. Premium devices also tend to have extended periods for updates and support, contributing to their appeal among consumers tired of replacing their phone every other year.":1,"#The global smartphone market has witnessed a 6% year-over-year decline in shipments in 2023. Consumers are demonstrating a preference for holding onto their devices for a more extended period and are seeking greater value and cost-effective alternatives in the growing refurbished device market when they do need to purchase new devices.":1,"##3 Government regulation in telecom — and its effect on the prepaid sector":1,"#The telecom industry has been actively embracing AI, with 34% of telecom industry professionals reporting that their companies have incorporated AI into some aspect of their operations for more than six months. While 31% are in the research and assessment phase, 5% are yet to plan their AI integration.":1,"#Regulatory requirements in the U.S. have led to an explosion in prepaid services, driven by the acquisition of Tracfone by Verizon in 2020. the delay in the much-anticipated release of the 5G C band has cast a shadow over several key players in the industry this year.":1,"#AI is already delivering real benefits; 73% of companies currently using AI technologies have seen significant increases in revenue, and 80% of these companies have seen significant cost reductions.":1,"#Recently, at our 2023 Telecom Industry Address, iQmetrix’s SVP of Revenue and Client Experience Jason Raymer delved into our top five megatrends in telecom retail over the past year. Here they are, in reverse countdown order — plus a snapshot of what our Industry Address attendees picked as their top megatrends.":1,"#Telecom retail is set for another exciting and challenging year.":1,"#However, there is hope on the horizon. Technology solutions are gaining ground, with 80% of retailers saying they are planning to implement solutions to improve the employee experience, streamline operational efficiency, and provide tools for employees to excel in their roles. Retailers investing in these technologies are not only addressing labor shortages but also positioning themselves at the forefront of a rapidly evolving industry.":1,"#Our 2023 Trends in Telecom Retail survey also reflects the growing shift toward use of AI technologies, with 63.1% of telecom retail professionals saying they anticipate an upsurge in AI usage, particularly in improving customer experience and personalization.":1,"#Compounding these challenges, 43% of retail employees are concerned about increased job demands and workloads. Given these concerns, it’s unsurprising that 74% of retail workers are either actively job hunting or contemplating a switch to a new profession. The implications are clear; the retail sector must adapt to these profound labor challenges.":1,"##5 Labor shortages in telecom retail":1,"#Years of Evolution":1,"#Get Pricing":1,"#Safeguard sensitive data with customizable roles and biometric authentication for your cellphone store sales associates.":1,"#Streamlined retail management, point-of-sale, and unified commerce software solutions that deliver a seamless and uplifting experience for wireless retail…":1,"#Empower cellular store employees to confidently serve customers with tools for discounts, promotions, and suggestive selling.":1,"#Access customizable, cloud-based reports for real-time insights into your wireless retail sales trends, anytime, anywhere.":1,"#Connect with your wireless retail customers wherever they are, using our award-winning Omnichannel suite of solutions. With features like BOPIS/ROPIS, curbside pickup, store appointments, queue management, remote payments, and beyond, our solutions empower you to craft tailored, efficient customer experiences every step of the way.":1,"#Why Tom Harris Cellular Has Been With iQmetrix for 20 Years":1,"#Enable hassle-free auto reconciliation tools that provide discrepancy identification, accurate wireless retail employee commissions, and more.":1,"#iQmetrix | Point-of-Sale and Retail Management Solutions Built for…":1,"#Point-of-Sale and Retail Management Solutions Built for Canadian…":1,"#Beyond just the core functionality, RQ also provides seamless integrations to other innovative applications, including:":1,"#Telecom retail tax management, device warranty, finance, trade-in, marketing, retail intelligence tools, and more.":1,"#Benefits to Your Back-of-House Operations":1,"#Examine real-time insights with a wide range of reports to get clarity on wireless retail sales and profits. From executive dashboards to fully customizable performance group reporting, easily access and schedule reports to keep all stakeholders informed, whether they’re in the office or remote.":1,"#Operational Excellence for Cost Savings and Growth":1,"#Streamlined retail management, point-of-sale, and unified commerce software solutions that simplify telecom retail, delivering a seamless and uplifting experience for both English- and French-speaking retail operators and customers.":1,"#Vice President of Business Development, Tom Harris Cellular":1,"#With advanced reporting and intelligence, sophisticated reconciliation, performance-driven employee management, and robust security tools, RQ ensures smooth wireless retail management and peace of mind.":1,"#Sync retail inventory with e-commerce for consistent order fulfillment and seamless, live inventory tracking across all telecom retail channels. Enable store-to-store transfers, and the ability to set automatic minimums and maximums, based on customer buying habits. Enjoy instant purchase orders, replenishment, and fulfilment with vendor integration.":1,"#Q&A":1,"#Extend the capacity of in-store storage to offer your wireless retail customers exactly what they want. An integration with fulfilment vendors lets your store close every sale, whether a product is in-store or not.":1,"#Seamless integration means avoiding front-end errors with activation integration, managing rate plans and pricing changes effortlessly, and enabling hassle-free reconciliation using auto reconciliation tools that provide discrepancy identification, accurate cellphone store employee commissions, and frictionless carrier compensation reconciliation.":1,"#Point-of-Sale and Retail Management Software Built for Canadian Wireless Retail":1,"#Read the Full Q&A":1,"#Accurately count, forecast, serialize, and manage your telecom retail inventory for profitability with real-time visibility.":1,"#Partnering with iQmetrix for RQ and other solutions has been a great business decision. Twenty years ago, before iQmetrix, it was very difficult to manage multiple locations and track performance. We take it for granted now, but without the services from iQmetrix, we would not have been able to grow our business to what it is today.":1,"#iQmetrix’s wireless retail management solutions tailored for English- and French-speaking markets empower independent telecom retailers with an all-in-one point-of-sale and activation experience, driving sustainable growth and setting industry standards through innovation.":1,"#Reinvigorate and unify the customer experience across all telecom retail channels. Align the in-store experience with e-commerce, enhancing shopping with endless-aisle and dropship capabilities, mobile POS integrations, and transparent transactions.":1,"#Easy, intuitive wireless POS and retail management solutions":1,"#iQmetrix is extremely proud to celebrate the 20-year anniversary of its partnership with one of its very first clients: Tom Harris Cellular, Canada’s largest TELUS and Koodo authorized retailer.":1,"#Our vast ecosystem of integrated vendors helps streamline your telecom retail operations and drive revenue growth. Connect existing systems with our best-of-breed partners and ready-to-use integrations.":1,"#Create frictionless experiences with carrier activation integration, integrated payment processing with iQmetrix Merchant Services, dropship, and dynamic inventory management to delight, and ultimately retain, wireless retail customers.":1,"#Benefits to Your Front-of-House Experiences":1,"#Commission Reconciliation":1,"#The Top 5 Megatrends in Telecom Retail":1,"#Manager, Marketing & Public Relations":1,"#iQmetrix | The Top 5 Megatrends in Telecom Retail":1,"#Total Wireless":1,"#iQmetrix | Total Wireless":1,"#to":1,"#The Top 5 Megatrends in Telecom Retail":1,"#iQmetrix Carrier Activation POS Integration Software":1,"#In looking at other types of apps, however, an interesting picture emerges when looking at which age groups uses them the most. Education, social, and media apps were most-used by Gen Z. Apps most-used by Millennials were largely interest-specific, including health and fitness, food & drink, and lifestyle. Whereas the apps most-used by Gen X and Boomers — weather, news, and medical apps — reflect a more utilitarian approach. Even in app types that are used by everyone, such as banking apps and dating apps, generational differences are reflected in which apps people use, with Gen Z largely making different choices than their older counterparts.":1,"#Privately held Solutions 2 GO Inc. is a multinational distributor of video game, mobility and consumer electronic products that serves leading retail, publishing, and manufacturing partners across the globe. An industry pioneer, highly regarded Solutions 2 GO Inc. has earned a plethora of awards and distinctions collectively by its valued partners and industry experts.":1,"#This Privacy Policy is part of the Terms of Use (“Terms”) governing your use of: the iQmetrix website at www.iQmetrix.com, including the online products or services which may be accessed therein, and any Account you use to access any of the above, (collectively, the „Service”), all of which are offered by iQmetrix Software Development Corp., 200 – 1333 Johnston Street, Vancouver, BC. (“iQmetrix”, „we”, „our” or „us”).":1,"#iQmetrix takes great pride in our award-winning, people-first culture. Our success comes from the hundreds of incredible „iQers” who bring their talent, passion, and experience to their jobs every single day. Our organization fully embraces a self-management approach, guided by our cultural values, our commitment to giving back, and our desire to be happy and fulfilled while excelling at our work.":1,"#iQmetrix | The Connectivity Revolution: How Cross-Brand Smart Home…":1,"#Phone:":1,"#iQmetrix | RQmobile Hardware US":1,"#iQmetrix | RQmobile Hardware Canada":1,"#Trusted by some of the prepaid industry’s biggest brands!":1,"#Switch to RQ to unlock a superior VIDAPAY integration and enable an all-in-one point-of-sale and activation experience trusted by Total Wireless retailers.":1,"#Your one-stop shop for point-of-sale, retail management, payments, and more!":1,"#Watch a Demo Video":1,"#POS and Retail Management Solutions Tailored for Total Wireless Retailers":1,"#Yes. RQ is very customizable so you can get the most out of the system tailored to your wireless retail business. We have a search function on the home screen that allows you to search anything imaginable – from an invoice number, product sku, customer, etc. And every report can easily be exported in excel. But we try our best to make it so that you don’t even need to with customizable reporting, filtering, and sorting options!":1,"#Does RQ offer custom fields that are both searchable and exportable?":1,"#Yes, there are a number of ways you can access the system remotely. Either with RQ installed locally to your desktop, with the myRQ app on your mobile device, or by accessing our Hub central management system. Each have varying functionality depending on your security role and what you are trying to achieve, from sales information to inventory management or employee information.":1,"#How do my wireless store employees see individual sales? Do they have to log in each time?":1,"#Can I set goals for my wireless retail stores and employees? If so, can I track those automatically?":1,"#Benefits":1,"#iQmetrix Unveils Next-Generation, AI-Native Platform and Products to Transform the Future of Telecom Retail":1,"#Financial Services for Wireless Retail":1,"#Optimize marketing performance":1,"#Ensure consistency across corporate, authorized, and online sales channels. Unify product details, pricing, and promotions while maintaining retailer independence. Deliver a seamless customer journey that strengthens brand recognition and enhances customer trust.":1,"#Deliver seamless brand experiences across channels":1,"#Leverage the power of AI to unify customer data, segment audiences, and deliver hyper-personalized messaging that boosts engagement. CustomerPro ensures that every interaction is meaningful — increasing retention rates, reducing churn, and driving higher lifetime value.":1,"#Personalize customer engagement":1,"#Leverage real-time product availability and intelligent customer engagement to capture high-intent shoppers and guide them seamlessly from online search to in-store purchase. Personalized marketing ensures the right message reaches the right audience at the right time, increasing foot traffic while optimizing conversion rates. With data-driven insights, businesses can refine their approach and drive continuous growth.":1,"#Boost in-store traffic and sales":1,"#iQmetrix marketing suite empowers telecom retailers and brands to optimize customer engagement and drive conversions with AI-powered insights.":1,"#In today’s fast-evolving telecom landscape, customer engagement and brand consistency are more critical than ever. Our Marketing suite empowers telecom retailers and brands to optimize customer engagement, enhance brand control, drive in-store traffic, and drive conversions with AI-powered insights.":1,"#Ready to elevate your marketing strategy?":1,"#Through iQmetrix integration with Google, you can easily sync your in-store products to your Business Profile on Google so they can stand out across Google Search, Maps, and the Shopping tab. Enabling this integration means eager shoppers see your product inventory so you can drive in-store sales from online searches.":1,"#iQmetrix Brand Management empowers brands to effortlessly align their products, names, prices, and promotions across all branded touchpoints, including corporate, authorized, and online channels. Ensure a consistent experience to avoid poor customer experiences, damaged reputation, and lost revenue.":1,"#CustomerPro is an AI-powered solution that transforms telecom customer management by consolidating, cleansing, and segmenting customer data. It enables personalized engagement across the entire customer lifecycle — boosting retention, increasing revenue, and optimizing marketing efforts with precision.":1,"#CustomerPro":1,"#Elevate Customer Experiences with Telecom Marketing Solutions":1,"#Gain deep visibility into customer behavior, sales trends, and marketing campaign performance. Track which efforts are driving in-store visits and customer engagement, allowing for data-driven decisions that refine targeting, improve conversion rates, and maximize marketing ROI.":1,"#Elevate Your Telecom Marketing Strategy":1,"#Marketing Solutions for Telecom Retail":1,"#support@iQmetrix.com":1,"#Tax Integration":1,"#Payment-Powered Activations":1,"#Optimize operations, elevate experiences, and grow revenue with streamlined retail management, point-of-sale, and unified commerce solutions.":1,"#A fully integrated, end-to-end sales tax integration that manages tax collection, filing, and remittance, alleviating the burden of tax compliance.":1,"#Beyond just the core functionality, RQ also provides seamless integrations to more innovative applications, including:":1,"#Secure your store’s revenue stream with payment-powered activations — where devices are activated exclusively upon successful payment processing.":1,"#Integrated Activations and Top-Ups":1,"#Shiftlab is designed for telecom retailers to optimize their teams. Automate scheduling, streamline time and attendance, and provide real-time data to help your team make the most out of every shift.":1,"#Operational Excellence for Accelerated Growth":1,"#Connect your workstations directly to the terminal with integrated payments, allowing you to automate your checkout flow, reduce human error, and reconcile with ease.":1,"#Seamlessly activate, top-up, and process payments from one convenient system. Our VIDAPAY integration handles the entire process effortlessly, saving you time and simplifying your workflow.":1,"#Experience seamless integration with iQmetrix and VIDAPAY to streamline the activation experience. Save time and ensure accuracy for your sales reps and customers with effortless retrieval of precise activation details in one system.":1,"#Yes. With RQ’s Employee Management software solution, you can easily see store and salesperson performance as well as set up performance groups to track progress against or even set up sales contests for your team, which are clearly viewed through sales and milestone widgets.":1,"#Book a demo today to see how RQ can maximize efficiency and accelerate growth!":1,"#Ensure the right people are in the right place at the right time. Our Workforce Management suite simplifies employee setup, optimizes scheduling with AI-driven automation, and keeps teams motivated with performance-based incentives.":1,"#Manage, Schedule, Motivate":1,"#Motivate employees with automated commission tracking and customizable incentive models. Keep teams engaged and focused on delivering results.":1,"#Performance-based incentives that drive sales":1,"#Ensure your top performers are scheduled during peak hours with AI-driven scheduling. Optimize staffing, reduce inefficiencies, and maximize sales opportunities.":1,"#AI-powered scheduling for maximum profit":1,"#Easily set up and manage employees with role-based security, attendance tracking, and commission oversight — all in one system designed for telecom retail.":1,"#Simplified employee management":1,"#Workforce Management for Wireless Retail":1,"#Ready to manage your team with confidence?":1,"#Build commission structures that fit your business needs. Keep employees motivated with real-time tracking, while making payouts simple and accurate.":1,"#Commissions and Incentives":1,"#Schedule smarter, monitor attendance, manage time clocks, and streamline shifts to maximize profitability.":1,"#Managing a telecom retail workforce is complex — but it doesn’t have to be. Our Workforce Productivity suite streamlines employee setup, optimizes scheduling with AI-driven automation, and drives sales with performance-based incentives. Ensure the right people are in the right place at the right time, keeping your team engaged and your business running smoothly.":1,"#Empower Your Workforce, Maximize Your Success":1,"#Workforce Productivity for Telecom Retail":1,"#Integrate with your carrier for smooth activations, reconciliation, and new system connections. Get easy access to data and business insights in real time.":1,"#Mobile and omnichannel options let your team serve customers the way they expect. Smoother processes create space for interaction and personalization, increasing revenues and creating customer loyalty.":1,"#Take the guesswork out of telecom retail success by effectively and efficiently running point-of-sale transactions, managing inventory, improving sales processes, bolstering financial controls, and much more.":1,"#…for a truly connected and uplifting retail experience.":1,"#One platform for all your telecom retail needs":1,"#Evolving customer needs require adaptation. iQmetrix offers POS and retail management software with omnichannel and carrier integration capabilities for improved efficiency.":1},"version":4060}]