[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4525},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4525},{"_id":"outdated","outdated":{"#Explore Interconnected Commerce":1,"#Discover how iQmetrix helps telecom operators unify digital and in-store experiences with an AI-native commerce platform built for the next era of retail.":1,"#Ready to move from fragmented retail to true phygital commerce?":1,"#Telecoms’ complexity makes it ideal for the mixture of the physical and digital in retail. That’s not going to change.”":1,"#I see telcos having large flagship stores that are full service, offering not only basic retail and device support but unique hybrid experiences,” he predicts.":1,"#At the same time, these AI agents will play a growing role within retail operations, supporting both customer journeys and employee workflows.":1,"#In this model, the customer journey increasingly begins outside traditional telco channels, with AI tools aggregating options and guiding decisions. This presents both an opportunity and a threat for the telcos. Those that adapt quickly can capitalise on a new route to customer acquisition, while those that fail to expose their offerings via APIs risk being excluded from these new buying pathways.":1,"#The next phase of retail disruption is rapidly approaching in the form of agentic AI, where digital agents can act on behalf of customers to navigate purchasing decisions.":1,"#Agentic commerce will demand change":1,"#Apple, frequently cited as a benchmark, exemplifies a model where digital and physical interactions are tightly integrated and designed around the user journey from the outset.":1,"#This lack of a top-down, experience-led strategy contrasts sharply with best-in-class retailers, like Apple, who design their retail strategy around the user journey from the outset":1,"#For Krywulak, this is a fundamental error, arguing that operators’ strategies should begin by defining the desired customer experience and expanding from there.":1,"#This fragmentation is further entrenched by telcos’ tendency to approach change incrementally, aiming to solve problems in isolation rather than redesigning journeys holistically.":1,"#Culture, not technology, is the primary barrier":1,"#In practice, this means ensuring that the same systems and data underpin both environments. Key customer interactions, such as checking upgrade eligibility, trade-in value, or product availability, should be consistent regardless of channel.":1,"#Of course, addressing this challenge is no small feat. The telco industry has long discussed the challenges and benefits of creating a seamless digital – physical retail experience, but few have truly embraced the approach.":1,"#This fragmentation is most visible when customers move between channels. Journeys that begin online frequently collapse in-store, resulting in a frustrating customer experience.":1,"#The mobile industry has long suffered from a persistent failure to connect digital and physical channels into a seamless journey. Despite operators investing heavily in apps and online tools, the in-store experience often remains disconnected from the online experience.":1,"#Telco retail: fragmented and frustrating":1,"#Speaking to Total Telecom, Krywulak shed light on the broken customer retail experience, organisational inertia, and why operators must embrace AI and hybrid retail models.":1,"#Despite decades of technological change, from early mobile devices to eSIM, the core telco retail experience has remained largely static. For Christopher Krywulak, CEO and founder of iQmetrix, the industry now faces the harsh reality of a long-delayed transformation, with rising customer expectations and rapid AI advances pushing operators towards a more holistic retail model.":1,"#Originally published on <strong ljsid-1=\"\"><a ljsid-1-0=\"\">Total Telecom</a></strong>":1,"#by <span ljsid-1=\"\">Harry Baldock, Editor, Total Telecom</span> on Apr <span ljsid-3=\"\">8</span>, <span ljsid-5=\"\">2026</span>":1,"#Buy Now, Pay Later gives approved customers the flexibility to pay for devices or accessories over time. With a quick eligibility check and a seamless checkout flow through Remote Pay, retailers can offer a modern financing experience that can increase conversion and lift revenue.":1,"#Buy Now, Pay Later":1,"#Buy Now, Pay Later can unlock higher conversion, larger order value, and greater revenue by offering customers an easy and flexible way to complete their purchase. Offering BNPL as a payment option can help telecom retailers close more sales while delivering a smooth checkout experience.":1,"#Increase conversion and boost revenue":1,"#única":1,"#iQmetrix | The Next-Gen Store of the Future":1,"#de":1,"#<span ljsid-0=\"\">911</span>HM<span ljsid-2=\"\"><a ljsid-2-0=\"\">010300733</a></span>":1,"#<span ljsid-0=\"\">911</span>BJ<span ljsid-2=\"\"><a ljsid-2-0=\"\">010100333</a></span>":1,"#iQmetrix | Thank You - Pricing":1,"#Thank You - Pricing":1,"#Automated replenish and stock-balance processes":1,"#Flexible level controls to streamline analysis and adjustments":1,"#Transparent sell-through data":1,"#VoiceComm’s customized VMI program eases inventory fears and frees up time by allowing us to manage your wireless accessory inventory.":1,"#Optimized Inventory Management":1,"#VoiceComm is the premier mobile accessory distributor for the North American market. Our diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for wireless retail and related channels, we inspire through customization to develop the programs and resources businesses need to succeed.":1,"#iQmetrix | VoiceComm":1,"#Director of Operations, Amcomm Wireless":1,"#Chris James":1,"#VoiceComm Solutions":1,"#VoiceComm’s engagement and relationship in all levels of the organization, and the vendors, is a unique experience in this industry. VoiceComm’s VMI program offers services and tools unique to this industry which provides a level of confidence in the ability to manage our inventory. The Order Approval Tool allows us the flexibility to make changes with full transparency to what and how our stores are being replenished on a weekly basis. VoiceComm’s VMI services and tools have saved me several hours each week spent reviewing accessory inventory trends and replenishment. VoiceComm is a true partner who keeps our inventory cost of goods and accessory strategy in mind when replenishing our stores. VoiceComm’s VMI tools, flexibility, industry insight communication and proactive engagement is the differentiates VoiceComm’s VMI program to other VMI Program services I have had in the past.":1,"#Vice President of Operations, Team Wireless":1,"#Our biggest challenges with inventory are cost of goods, selection and stock levels. We’ve been very aggressive with stock cuts, pivoting to new options, and taking advantage of our VMI RMA. VoiceComm has been reliably excellent in procuring product we want to stock in our locations, and we see it in-store very quickly. These actions have lead to immediate improvement in attach rate and accessory ARPU. The excitement from the fresh line up keeps our sales force engaged, and involvement from vendors energizes our team. VoiceComm’s VMI team has been great with monitoring our levels, and sometimes even catching problems before we do.":1,"#Deliver a better customer experience and increase your bottom line":1,"#Fulfillment lifecycle of every order monitored by designated specialists":1,"#Offer <span ljsid-1=\"\">40</span>+ industry-leading mobile accessory and CE brands in VoiceComm’s catalog":1,"#VoiceComm’s Dropship program digitally expands your wireless accessory inventory with top-selling brands, effortlessly solving the problem of limited selection and limited choice.":1,"#Eliminate Lost Sales. We’ll Cover the Logistics.":1,"#Detailed monitoring and reporting performed by designated specialist":1,"#About VoiceComm":1,"#Two of VoiceComm’s most popular programs, Dropship and Vendor Managed Inventory (VMI), are integrated services produced in partnership with iQmetrix. VoiceComm has been a premier integrated partner with iQmetrix since <span ljsid-1=\"\">2014</span> and has developed a suite of customized tools and services to enhance your experience. Each program is designed to significantly impact the health of your business for the better!":1,"#However, what happens when you look deeper than surface stereotypes like <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>Gen Z is incapable of doing anything without a smartphone” and <span ljsid-5=\"\"></span><span ljsid-7=\"\">„</span>Baby Boomers always hold their phones at weird angles on video calls”?":1,"#The pace of this technological revolution is happening faster than any other time in history, which has predictably resulted in very different generational approaches toward this technology. Adults in their early <span ljsid-1=\"\">20</span>s have literally grown up using this technology, while Baby Boomers can still remember when <span ljsid-3=\"\"></span><span ljsid-5=\"\">„</span>computers” were machines that took up an entire room.":1,"#Last Updated: December <span ljsid-1=\"\">14</span><sup ljsid-2=\"\">th</sup>, <span ljsid-4=\"\">2020</span>":1,"#Rather than defining our software products based on solution type, we prefer to look at their outcomes for your business, and categorize our solutions that way.":1,"#Let us explain a bit more about what Interconnected Commerce is and what it means for your business.":1,"#Creating a technology category isn’t a marketing stunt or a branding exercise. It’s a long-term stake in the ground that we can stand by as leaders and innovators in the space. Others may also step into this category — and they are free to do so, just as Lyft did after Uber’s launch — but they will not have the depth of experience or long-standing industry relationships that give iQmetrix its competitive advantage.":1,"#Interconnected Commerce and What it Means for Your Telecom Retail…":1,"#iQmetrix Interconnected Commerce is streamlined tech stack, designed to carry the complexities and weight of telecom retail so all carriers, OEMs,…":1,"#Find out more about Interconnected Commerce solutions":1,"#What’s more, we believe that our new technology category unlocks a fresh layer of future strategy and innovation within the telecom retail software space, and we can’t wait to explore its potential with our current and future clients and partners.":1,"#For those players seeking a seamless technology platform to power their telecom retail operations, iQmetrix Interconnected Commerce now offers an easier, more holistic way of understanding and defining our solutions and what they can do for your business.":1,"#For all our existing clients, iQmetrix will continue to be the same trusted technology partner you’ve been working with, offering all the services you’ve come to rely on to keep your business ahead. You may hear your Client Manager suggest some solutions using some of our new terminology mentioned above, but your business will see no negative changes or disruptions.":1,"#What does Interconnected Commerce mean for your telecom retail business?":1,"#As a newly defined category, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Interconnected Commerce” was born. But iQmetrix has been living and breathing in that space for more than <span ljsid-5=\"\">20</span> years.":1,"#… it had a unique offering that interconnected all those disparate systems, smoothed the previously disjointed commerce experience, and solved telecom retail’s specific pain points.":1,"#more than two decades of expertise and deep relationships in every area of the sector":1,"#a vast ecosystem of integrated partner vendors supporting the industry, and":1,"#a streamlined, end-to-end, yet flexible tech stack built for telecom retail":1,"#iQmetrix realized that, when combining its key competitive advantages of:":1,"#The rapid growth of telecom retail over the past <span ljsid-1=\"\">25</span> years has resulted in a vast range of back-end complexities in the processes of selling and activating a device. The result is a costly, complicated, spaghetti-bowl tech stack and mess of disparate systems. And with each new challenge comes another IT project, and more costly changes that need to be made. This has weighed down telecom retailers, taking them away from being able to focus on creating a great customer experience. And it has also reduced the freedom of the consumer, who is often trapped in that poor commerce experience.":1,"#Today’s communication technology — such as the latest smartphone or tablet — often feels effortless and seamless, giving users increasing freedom of communication. But the same can’t be said when it comes to the experience of buying and activating a device. And yet, the experience of this commerce transaction <em ljsid-1=\"\">should</em> be as human as the need for connection.":1,"#iQmetrix has been North America’s leading provider of retail management solutions for telecom for more than two decades. However, the phrases <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>retail management system” or <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>point-of-sale solutions” didn’t feel anywhere near comprehensive enough to cover everything we do for the sector. What’s more, our combined offering is so unique, there was no category in existence that possibly could capture it all. When we considered this, we realized that we needed to establish a brand-new category of technology solutions that truly encapsulates our products, services, expertise, and relationships. And, more importantly, what all those elements combined can do for your telecom retail operations, and the problems that all players in the sector face.":1,"#How did iQmetrix define the Interconnected Commerce category?":1,"#If you sell devices, whether it’s online or in-store, we can empower you in various ways. Whether it’s the transaction itself, adding or improving activations, fulfilling products, operating your business, unifying the online and in-store experience, or connecting vendors and systems — we can help in every way.":1,"#In September, Ligado Networks announced that it was <a ljsid-1=\"\">putting plans to launch <span ljsid-1-1=\"\">5</span>G networks in parts of Virginia on hold</a> after the US government’s National Academics of Science, Engineering, and Medicine (NASEM) released a report that raised questions about whether Ligado’s planned network would interfere with GPS and other existing devices and networks. However, the validity of these concerns are currently being hotly contested.":1,"#This led ex-Google CEO Eric Schmidt to call for increased government investment in <span ljsid-1=\"\">5</span>G base stations in a <a ljsid-3=\"\">February op-ed in the <em ljsid-3-1=\"\">Wall Street Journal</em></a>. According to Schmidt, China has already built more than <span ljsid-5=\"\">1</span> billion base stations, compared with less than <span ljsid-7=\"\">100</span>,<span ljsid-9=\"\">000</span> in the U.S. — which is similar in size geographically but is <a ljsid-11=\"\"><span ljsid-11-0=\"\">4</span>.<span ljsid-11-2=\"\">5</span> times smaller</a> in terms of population.":1,"#<span ljsid-0=\"\">1</span>. COVID":1,"#If the rollout of <span ljsid-1=\"\">4</span>G went so smoothly, what’s the hang-up? It turns out that the logistical obstacles to the rollout of <span ljsid-3=\"\">5</span>G have been more numerous and complex.":1,"#% of wireless consumers. In contrast, at the equivalent stage of":1,"#The result? A see-saw of <span ljsid-1=\"\">5</span>G coverage where American wireless subscribers have much higher access to <span ljsid-3=\"\">5</span>G at very low speeds and Canadians have much higher download speeds with much lower coverage: <a ljsid-5=\"\">OpenSignal</a> reporting ranked the United States <span ljsid-7=\"\">30</span><sup ljsid-8=\"\">th</sup> in the world for download speed in Q<span ljsid-10=\"\">4</span> <span ljsid-12=\"\">2021</span>, compared with Canada in <span ljsid-14=\"\">4</span><sup ljsid-15=\"\">th</sup>.":1,"#G coverage has yet to break":1,"#Read the whitepaper":1,"#One big reason <span ljsid-1=\"\">5</span>G has higher penetration in Asian markets is because countries like China and South Korea already had a very dense grid of mobile sites. In North America, the grid is adequate for provision of <span ljsid-3=\"\">3</span>G and <span ljsid-5=\"\">4</span>G, but distances between sites are often too great for <span ljsid-7=\"\">5</span>G frequencies, which don’t travel as far because of shorter signal wavelengths.":1,"#In contrast, the United States was <a ljsid-1=\"\">first in the world for <span ljsid-1-1=\"\">5</span>G availability in late <span ljsid-1-3=\"\">2021</span></a>, at <span ljsid-3=\"\">49</span>.<span ljsid-5=\"\">2</span>%. However, because <span ljsid-7=\"\">5</span>G in the United States has been largely rolled out using Dynamic Signal Sharing (DSS), many current US <span ljsid-9=\"\">5</span>G users are limited to <span ljsid-11=\"\">4</span>G download speeds. Additionally, <span ljsid-13=\"\">5</span>G networks in some American cities are actually slower than <span ljsid-15=\"\">4</span>G networks — a far cry from the <span ljsid-17=\"\">20</span>x — <span ljsid-19=\"\">100</span>x speed increases that US consumers were initially promised.":1,"#In Canada, Bell has promised to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>work towards offering <span ljsid-5=\"\">5</span>G+ coverage to approximately <span ljsid-7=\"\">40</span>% of the Canadian population by the end of <span ljsid-9=\"\">2022</span>.” And yet, in August of <span ljsid-11=\"\">2022</span>, <a ljsid-13=\"\">data from OpenSignal</a> showed that while Rogers was the leading wireless provider of <span ljsid-15=\"\">5</span>G in terms of availability, Rogers users spent only <span ljsid-17=\"\">13</span>.<span ljsid-19=\"\">3</span>% of their time on active <span ljsid-21=\"\">5</span>G networks. (Bell ranked second at <span ljsid-23=\"\">11</span>.<span ljsid-25=\"\">9</span>% and Telus third at <span ljsid-27=\"\">11</span>.<span ljsid-29=\"\">4</span>%.)":1,"#If the rollout of 4G went so smoothly, what’s the hang-up with 5G? It turns out that the logistical obstacles to the rollout of 5G have been more numerous…":1,"#more than <span ljsid-1=\"\">80</span>% of customers":1,"#G service. However, the expansion of":1,"#South Korea became the first country to offer":1,"#Carriers are optimistic about <span ljsid-1=\"\">5</span>G rollouts in the coming years. But with global markets in decline and supply chain disruptions set to continue into <span ljsid-3=\"\">2023</span>, it’s anyone’s guess how <span ljsid-5=\"\">5</span>G rollouts will go in the coming year.":1,"#<a ljsid-0=\"\">In a May FCC hearing</a>, U.S. military officials reported that Ligado’s <span ljsid-2=\"\">5</span>G network plans could interfere with Pentagon satellite signals. In response, a spokesperson for FCC Chairman Ajit Pai called the military’s concerns <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>baseless fear mongering”. The Pentagon isn’t alone in its concerns, though. In late <span ljsid-8=\"\">2021</span>, the FAA put out two directives about concerns over interference with radar altimeter interference.":1,"#<span ljsid-0=\"\">2</span>. Mandated switch-out of Huawei equipment in North America and Europe":1,"#At the risk of stating the obvious, COVID-<span ljsid-1=\"\">19</span> was a huge obstacle to the timely deployment of <span ljsid-3=\"\">5</span>G that nobody could have foreseen, delaying rollouts of <span ljsid-5=\"\">5</span>G around the world.":1,"#G LTE. Three years in,":1,"#The Outlook for <span ljsid-1=\"\">2023</span>? Hazy":1,"#<span ljsid-0=\"\">6</span>. Concerns about interference with GPS and other network devices":1,"#<span ljsid-0=\"\">4</span>. Lower population density = fewer mobile sites":1,"#<span ljsid-0=\"\">5</span>. Building <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>cloud-native” <span ljsid-6=\"\">5</span>G systems":1,"#Due to the increasing size and complexity of networks, most operators want to make full use of technologies that make networks more efficient and allow for network automation. However, analysts say that so far <a ljsid-1=\"\">the transition is proving to be tough</a>.":1,"#<span ljsid-0=\"\">3</span>. Earliest <span ljsid-2=\"\">5</span>G boxes were big and heavy":1,"#The United States, Canada, and Europe, Australia, and New Zealand have all passed bans on the installation of Huawei equipment into <span ljsid-1=\"\">5</span>G networks. However, this required extra effort in some markets to remove and replace existing Huawei equipment.":1,"#Top Logistical Obstacles to <span ljsid-1=\"\">5</span>G Deployment in North America":1,"#<span ljsid-0=\"\">4</span>G network boxes were comparatively light and easy to install, often not requiring street closures or structural reinforcement. However, the first boxes bought by Vodafone for its <span ljsid-2=\"\">5</span>G deployment weighed <span ljsid-4=\"\">60</span> kilograms (<span ljsid-6=\"\">132</span> pounds)! This often required steel work and heavy equipment to install in a safe manner. <span ljsid-8=\"\">5</span>G equipment has slimmed down considerably since then; the units Vodafone now buys from Ericsson weigh less than <span ljsid-10=\"\">30</span>kg (<span ljsid-12=\"\">66</span> pounds) and can be installed more easily.":1,"#G service to":1,"#G rollout, British mobile carrier and internet provider EE was providing":1,"#, and in March":1,"#Three years into the rollout of <span ljsid-1=\"\">5</span>G, most people still don’t have access to high-speed <span ljsid-3=\"\">5</span>G service. Why?":1,"#the <a ljsid-1=\"\">Privacy Policy</a> located further down this page.":1,"#Conclusion":1,"#iQmetrix | Interconnected Commerce and What it Means for Your Telecom…":1,"#Say goodbye to juggling inventory across multiple disparate systems. Our single management system syncs inventory data across all wireless retail channels, making it a breeze to manage.":1,"#Access real-time inventory data for smarter store stocking. Monitor product performance across various wireless retail channels and locations, giving you the insight to meet customer demand in-store or from your warehouse. Ship directly from your warehouse for consistent branding.":1,"#Streamline telecom retail warehouse operations with automated processing of purchase orders, store-to-store transfers, return merchandise agreements, and shipping notices. Accelerate inventory delivery to your wireless retail stores, reducing missed orders and shipping problems.":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control, designed to power your telecom retail business.":1,"#Supercharge your telecom retail operations with customizable reports, whether pre-built or tailored. Keep stakeholders in the loop with scheduled updates on product health, history, and transactions.":1,"#Simplify inventory movement with ship from store, VMI, Dropship, BOPIS/ROPIS, integrated RMS, Brand Channel Management, and Return Anywhere to eliminate supply-chain friction.":1,"#Keep product flow balanced between locations. Our tracked manual or automated store-to-store transfers guarantee no wireless retail store runs out of stock.":1,"#Track device product costs and lifecycles to eliminate errors and deter fraud and theft.":1,"#iQmetrix | Why Has the 5G Rollout in North America Been So Slow?":1,"#Highlights include:":1,"#Paul Stemick":1,"#Just like Uber once claimed and then dominated the new ride-share technology category, and similar to how Lululemon rules athleisure, we at iQmetrix can stand firmly in our category as the only provider of Interconnected Commerce solutions built for telecom.":1,"#iQmetrix has proudly claimed and stepped into a brand-new category of technology solutions. It’s called Interconnected Commerce.":1,"#Why Has the 5G Rollout in North America Been So Slow?":1,"#We offer hybrid working for those near an office city, fully remote options for others, and flexible hours so you never miss your kid’s soccer game. We have incredible paid time off perks, including trusted vacation days and trusted sick days, operated on a <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>take what you need” basis.":1,"#G and then to":1,"#G mobile towers went online in":1,"#G service has been slow, especially compared with previous transitions from":1,"#The first":1,"#G to":1,"#by":1,"#What is a Commerce Platform? (And Why Retailers Should Care)":1,"#Interconnected Commerce and What it Means for Your Telecom Retail Business":1,"#you are using Queue Management in a manner that would cause a real risk of harm or loss to us or other users; or":1,"#Use a robot, spider or other automated device or process or means to access, retrieve, scrape, or index any portion of Queue Management.":1,"#If you choose to engage with the Service, <u ljsid-1=\"\">your data may be submitted directly or passed through to the Operator as well as the respective third party, </u>":1,"#The texting function that comprises part of the Service may be provided by third parties.":1,"#By accessing or using the Service, you agree to the terms of this Privacy Policy. We reserve the right to update or change our Privacy Policy at any time. We will use reasonable efforts to notify you of any material changes to this Privacy Policy and you should periodically review this page. Your continued access to and use the Service will constitute your acknowledgement of and your consent to abide and be bound by the modified Privacy Policy.":1,"#WITHOUT LIMITING THE FOREGOING, IQMETRIX DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, THE ABILITY TO USE, OR THE RESULT OF USE OF QUEUE MANAGEMENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. IQMETRIX MAY MAKE CHANGES OR IMPROVEMENTS TO QUEUE MANAGEMENT AT ANY TIME. IQMETRIX MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.":1,"#This Privacy Policy will change from time to time to maintain compliance with applicable law and regulations. We reserve the right to modify this Privacy Policy at any time in our sole discretion by posting the most recent version (which shall supersede any other version and become effective as of the last updated date indicated) on the Website. Your continued use of the Service following posting of these changes constitutes acceptance of the terms as they exist at the time of your usage.":1,"#For any questions regarding this Queue Management Privacy Policy, please contact us at <a ljsid-1=\"\">support@iQmetrix.com</a> or <span ljsid-3=\"\">1</span>−<span ljsid-5=\"\">888</span>−<span ljsid-7=\"\">888</span>−<span ljsid-9=\"\">8170</span>":1,"#If you violate our Privacy Policy or other terms of use, we may prevent you from using the Service. If you believe another person has committed such a violation, contact us via the customer care contact information we provide on the Website.":1,"#<strong ljsid-0=\"\">Sources.</strong> We collect the information listed above from the following categories of sources:":1,"#This Information includes data we collect through the Service.":1,"#Retention And Disposal Of Personal Information":1,"#At the direction of the Operator, we may obtain your personal information directly and indirectly from your activity on the Service. Most of your personal information will be gathered transparently, directly from you. The information you may be asked to provide may include personally identifiable information such as your name, mobile phone number, and contact information.":1,"#This Privacy Policy is part of the (“<strong ljsid-1=\"\">Terms</strong>”) governing your use of: the <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>Queue Management” service available to our Operators to allow them to provide a virtual queuing system at their physical locations (the <span ljsid-7=\"\"></span><span ljsid-9=\"\">“</span><strong ljsid-10=\"\">Service</strong>”), which is offered by the Operator that is operating the physical location you are attempting to use the Service for, but with technical functionality provided by iQmetrix USA Inc., <span ljsid-12=\"\">445</span> South Main Street, Suite <span ljsid-14=\"\">300</span> Davidson, North Carolina <span ljsid-16=\"\">28036</span>, if you are located in the United States (or iQmetrix Software Development Inc., <span ljsid-18=\"\">250</span> Howe Street - Suite <span ljsid-20=\"\">1210</span>, Vancouver, BC, Canada V<span ljsid-22=\"\">6</span>C <span ljsid-24=\"\">3</span>R<span ljsid-26=\"\">8</span>, Vancouver, BC, Canada V<span ljsid-28=\"\">6</span>C <span ljsid-30=\"\">3</span>R<span ljsid-32=\"\">8</span>, if you are located outside of the United States) (“<strong ljsid-34=\"\">iQmetrix</strong>”, <span ljsid-36=\"\"></span><span ljsid-38=\"\">“</span><strong ljsid-39=\"\">us</strong>”, <span ljsid-41=\"\"></span><span ljsid-43=\"\">“</span><strong ljsid-44=\"\">we</strong>” and <span ljsid-46=\"\"></span><span ljsid-48=\"\">“</span><strong ljsid-49=\"\">our</strong>”).":1,"#You expressly understand and agree that your access or use of Queue Management and the contribution of any materials is at your sole risk, and to the maximum amount permitted by law, iQmetrix hereby disclaims any and all liability to you for any loss or liability relating to your access or use of Queue Management and the contribution of any materials in any way.":1,"#You agree to indemnify, save, and hold iQmetrix harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of Queue Management, violation of the Terms, or breach of the representations, warranties, and covenants made by you herein. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.":1,"#Ready Software and its affiliated companies are located in Canada and the United States. The Service is not targeted at individuals outside Canada and the United States. If you are visiting the Website or using the Service from outside Canada and the United States, please note that information collected through the Service will be stored and processed in Canada or the United States or any other country (“<strong ljsid-1=\"\">Transfer Country</strong>”) in which we, or our affiliates, subsidiaries, agents or service providers, maintain facilities, where the data protection laws may differ from those in the country where you are located. By using the Service, you consent to any such foreign transmission, including an express consent to your Personal Information being transferred, to, stored, in and accessed from a Transfer Country that differs from the country where you reside and/or utilize the Service.":1,"#<em ljsid-0=\"\"><u ljsid-0-0=\"\">Right to Delete</u></em>: You have the right to request us to delete the personal information we have collected or maintain about you. Please note that certain exceptions may apply to your right to delete information, such as when we must retain personal information as required or permitted by law and we will also maintain a record of your deletion request. We will notify you if any such exceptions apply to your request. To exercise this right, please contact us [<em ljsid-2=\"\">insert method</em>] or email us at <a ljsid-4=\"\">support@iQmetrix.com</a> and include <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>Deletion Request” in the subject line of your message.":1,"#We may submit any Information we have regarding an alleged violation of law involving the Website to law enforcement, or to other governmental or regulatory entities (including pursuant to a subpoena, court order, or other legal process; or upon reasonable belief that a violation of applicable law has occurred). We may also submit such Information as is required to establish our legal rights or defend against legal claims.":1,"#We may share all of your information with the Operator in order for the Operator to provide its products and services to you.":1,"#<strong ljsid-0=\"\">Making a Request. </strong>You may make a request personally, to the Operator, or through an authorized agent. We may ask for supporting information (such as details of a recent transaction) to verify your identity before fulfilling a request. We will use commercially reasonable efforts to respond to all verifiable request within <span ljsid-2=\"\">45</span> days of its receipt, and will inform you in writing if we require more time.":1,"#Queue Terms of Use":1,"#<strong ljsid-0=\"\">Blind Data</strong>. We may use the Information to create aggregated, anonymized general information (“<strong ljsid-2=\"\">Blind Data</strong>”) to monitor and improve our services, create usage statistics, or for any other lawful business purpose. Blind Data does not and cannot be used to identify you as an individual. You hereby grant to us a non-exclusive, transferable, sublicenseable, royalty-free license to use Information we collect from you to generate Blind Data. If we collect or generate Blind Data, it will be owned by us and we may use it for any lawful business purpose without further consideration.":1,"#Notice To California Residents":1,"#PLEASE READ THE TERMS CAREFULLY. IF YOU DO NOT AGREE WITH THEM, YOU SHOULD NOT ACCESS OR USE QUEUE MANAGEMENT.":1,"#(collectively referred to as the <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">Terms</strong>”).":1,"#By accessing and using Queue Management, including contributing materials and/or personal information to Queue Management, you represent and warrant that you have full power and authority to enter into these Terms and you agree to be bound by:":1,"#Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit Queue Management, except as expressly authorized by us; and":1,"#You represent and warrant that you have read, understood and agreed to our Privacy Policy. You also represent and warrant that you will not, and will not assist, encourage, or enable others to use Queue Management to:":1,"#To access or use Queue Management, you must have the requisite power and authority to enter into the Terms. You may use Queue Management solely in compliance with the Terms, and solely for the purposes of receiving virtual line management services with respect to a physical store location operated by Operator. Queue Management may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.":1,"#we have no control over or insight into such third parties’ use of your data.":1,"#All references to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">user</strong>”, <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span><strong ljsid-9=\"\">you</strong>”, <span ljsid-11=\"\"></span><span ljsid-13=\"\">“</span><strong ljsid-14=\"\">your</strong>” mean the Visitor that accesses or uses Queue Management in any manner, with <span ljsid-16=\"\"></span><span ljsid-18=\"\">“</span><strong ljsid-19=\"\">Visitor</strong>” being an individual end-user. Any individual user acting on behalf of another entity hereby confirms that such user has all necessary and legal authority to bind the entity. Acceptance of these Terms by such user will be deemed acceptance by the entity.":1,"#Last Updated: September <span ljsid-1=\"\">2</span>, <span ljsid-3=\"\">2020</span>":1,"#You are free to stop your use of Queue Management at any time. We reserve the right to suspend or terminate your access to Queue Management without notice to you if:":1,"#Your relationship with the Operator":1,"#<strong ljsid-0=\"\">Indirectly through your interaction with the Service</strong> – The Service may indirectly and automatically collect information associated to your account. For example, the Service may create access logs or other technical information as described below.":1,"#Third Parties":1,"#iQmetrix owns or licenses all intellectual property rights, including without limitation copyright and trade-mark rights, in all materials on or comprising Queue Management, other than third party services, including all written, audio visual or other materials and graphical elements on Queue Management, but excluding Content and User Content (“iQmetrix Content”).":1,"#Your data may be submitted directly or passed through to the Operator as well as any third parties we may engage to provide the Service, and the respective third party’s terms of service, privacy policy, and other policies may apply. <strong ljsid-1=\"\"><u ljsid-1-0=\"\">We have no control over or insight into such third parties’ use of your data.</u></strong>":1,"#and the respective third party’s terms of service, privacy policy, and other policies may apply. Depending on the integration with such third party, iQmetrix may not actually handle, process, or store such data. In addition,":1,"#All references to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span><strong ljsid-4=\"\">user</strong>”, <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span><strong ljsid-9=\"\">you</strong>”, <span ljsid-11=\"\"></span><span ljsid-13=\"\">“</span><strong ljsid-14=\"\">your</strong>” mean the organization or individual, as applicable, that access and use the Service in any manner. This Privacy Policy applies to Personal Information (as defined below) collected by iQmetrix on behalf of the Operator, through or in conjunction with the Service, by email, phone or any other offline interactions and anywhere else we post or display this Privacy Policy. By accessing or using the Service, you accept and agree to the terms of this Privacy Policy in effect at the time of your use. Any individual user acting on behalf of an organization hereby confirms that such user has all necessary and legal authority to bind the organization. Acceptance of this Privacy Policy by such user will be deemed acceptance by the organization of this Privacy Policy. Any terms capitalized herein but not defined will have the meanings ascribed to them in the Terms.":1,"#Queue Management Privacy Policy":1,"#IQMETRIX WILL NOT BE LIABLE FOR ANY (I) INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, PUNITIVE DAMAGES OR ANY SIMILAR DAMAGES INCLUDING WITHOUT LIMITATION IN CONNECTION WITH OR RELATING TO THE TERMS OR QUEUE MANAGEMENT, (II) DAMAGES DUE TO USE, PERFORMANCE OR OPERATIONS OF THE INTERNET OR USE OF THE INTERNET BY YOU; (III) LOSS OF DATA; (IV) LOST PROFITS; (V) BUSINESS INTERRUPTION; OR (VI) DAMAGES PURSUANT TO ANY THIRD PARTY TERMS AND CONDITIONS, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE OR WHETHER SUCH DAMAGES ARE REASONABLY FORESEEABLE. NEITHER WE NOR OUR AFFILIATES WILL HAVE LIABILITY TO YOU FOR DAMAGES IN EXCESS OF THE GREATER OF: (I) U.S. $<span ljsid-1=\"\">50</span>.<span ljsid-3=\"\">00</span>, OR (II) THE AMOUNT YOU PAID FOR QUEUE MANAGEMENT, IF ANY, IN THE <span ljsid-5=\"\">12</span> MONTHS PRIOR TO THE CLAIM.":1,"#YOUR USE OF QUEUE MANAGEMENT IS ENTIRELY AT YOUR OWN RISK. QUEUE MANAGEMENT IS PROVIDED <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>AS IS” AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. IQMETRIX DOES NOT WARRANT THAT QUEUE MANAGEMENT OR CONTENT CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT QUEUE MANAGEMENT OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.":1,"#We reserve the right to modify these Terms at any time without giving prior notice. Your use of Queue Management following any such modification constitutes your agreement to follow and be bound by these Terms as modified. You agree to review these Terms on a regular basis and remain in compliance with any modifications.":1,"#Queue Management Terms of Use":1,"#<strong ljsid-0=\"\">Improving the Service</strong> – to research and analyze usage of the Service for the development of new services or contests, to improve the Services offered and to solicit feedback.":1,"#We may (and you authorize us to) access, use, process, and transmit such data and additional data related to your use of the Service,":1,"#Please note that we are not involved in the Operator’s store operations (including the quality, timing, pricing, or legality of what may or may not be included in exchange for payment, or any goods or services purchased). If you purchase items from or through the Operator your purchase is directly from the Operator, who is solely responsible for the items sold. Please contact the Operator if you have any questions or complaints.":1,"#<strong ljsid-0=\"\">Providing the Service</strong> – to provide the technical functionality powering the Website at the direction of the Operator and to facilitate the Operator’s provision to you of its products and services.":1,"#Queue Management is not designed for use by children under the age of <span ljsid-1=\"\">13</span>, and we do not intentionally collect personal information from children through Queue Management. You represent and warrant to us that you have reached the age of majority where you are using Queue Management. You are only authorized to use Queue Management if you have reached the age of majority where you access Queue Management and agree to abide by all applicable laws and the Terms.":1,"#<strong ljsid-0=\"\">Permitted Uses</strong>. We only collect and process information submitted to us through the Service (“Information”) for the purposes described in this Privacy Policy or the Terms, including:":1,"#<strong ljsid-0=\"\">Direct interaction with the Service</strong> – While interacting with the Service, you may be asked directly to provide personal information.":1,"#Access to Queue Management":1,"#These Terms of Use, as amended from time to time, apply to your access to and use of the Queue Management application (“Queue Management”); Queue Management is operated by the Operator you are attempting to engage with (“Operator”) with technical functionality provided by iQmetrix USA Inc., <span ljsid-1=\"\">445</span> South Main Street, Suite <span ljsid-3=\"\">300</span> Davidson, North Carolina <span ljsid-5=\"\">28036</span>, if you are located in the United States (or iQmetrix Software Development Inc., <span ljsid-7=\"\">250</span> Howe Street - Suite <span ljsid-9=\"\">1210</span>, Vancouver, BC, Canada V<span ljsid-11=\"\">6</span>C <span ljsid-13=\"\">3</span>R<span ljsid-15=\"\">8</span>, Vancouver, BC, Canada V<span ljsid-17=\"\">6</span>C <span ljsid-19=\"\">3</span>R<span ljsid-21=\"\">8</span>, if you are located outside of the United States) (“<strong ljsid-23=\"\">iQmetrix</strong>”, <span ljsid-25=\"\"></span><span ljsid-27=\"\">“</span><strong ljsid-28=\"\">us</strong>”, <span ljsid-30=\"\"></span><span ljsid-32=\"\">“</span><strong ljsid-33=\"\">we</strong>” and <span ljsid-35=\"\"></span><span ljsid-37=\"\">“</span><strong ljsid-38=\"\">our</strong>”). The Operator may have additional terms of use which apply to Queue Management.":1,"#Efficient multi-channel fulfillment":1,"#Unified inventory and warehouse management tech stack":1,"#Effortlessly schedule inventory returns, either customer returns or pullbacks, when it’s no longer needed.":1,"#Ready to fulfill more efficiently?":1,"#Maximize stock efficiency with min/max and vendor forecasts while meeting carrier requirements for device and accessory stock levels. Our seamless blend of VMI, data exports, and integrations guarantees product availability.":1,"#Warehouse Management Solution for Telecom Retail":1,"#Meet consumer demand":1,"#Fulfill Products Without Friction":1,"#Warehouse Management Features":1,"#Instantly manage product inventory across multiple locations to add, remove, update, and categorize with ease. Track everything from sellable to damaged items and trade-ins.":1,"#See real-time stock levels with company-wide visibility and empower inventory managers to make forecasts.":1,"#Inventory Visibility":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control. It provides telecom retailers with a comprehensive, real-time view of inventory across all channels, ensuring products reach customers promptly and precisely.":1,"#Stay in control of your product cycle and perform category-based physical counts. Adjustments are a breeze, whether it’s blind counts, balanced counts, or addressing discrepancies, all from your desktop or mobile app.":1,"#Handle manual, automated, and serialized orders all within one powerful module. Easily adjust, receive notifications, and reconcile costs and purchase orders from this centralized hub.":1,"#<span ljsid-0=\"\">3</span>. Microsoft Edge WebView<span ljsid-2=\"\">2</span> Runtime is required to run RQ <span ljsid-4=\"\">6</span>.<span ljsid-6=\"\">73</span> and newer. In most cases, this is automatically installed Windows <span ljsid-8=\"\">10</span>+ workstations by Windows Update, but can be manually downloaded <a ljsid-10=\"\">here</a>.":1,"#Why Has the <span ljsid-1=\"\">5</span>G Rollout in North America Been So Slow?":1,"#Third Party Service Providers":1,"#Windows <span ljsid-1=\"\">10</span> version <span ljsid-3=\"\">1803</span>+":1,"#Download the Case Study":1,"#Renee Mohr":1,"#iQmetrix | Warehouse Management Solution for Telecom Retail":1,"#After an incredible <span ljsid-1=\"\">2024</span> event, we’re excited to welcome you back to SummitX in <span ljsid-3=\"\">2025</span>! Registration is now open, and we have a brand-new, super-early-bird half-price offer, so snap up your spot now!":1,"#In looking at other types of apps, however, an interesting picture emerges when looking at <a ljsid-1=\"\">which age groups uses them the most</a>. Education, social, and media apps were most-used by Gen Z. Apps most-used by Millennials were largely interest-specific, including health and fitness, food & drink, and lifestyle. Whereas the apps most-used by Gen X and Boomers — weather, news, and medical apps — reflect a more utilitarian approach. Even in app types that are used by everyone, such as banking apps and dating apps, generational differences are reflected in which apps people use, with Gen Z largely making different choices than their older counterparts.":1,"#<span ljsid-0=\"\">8</span>. Click Load Key List to load the PIN key on the terminal. If prompted, click <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>Save” first.":1,"#This year we’re bringing back everything you loved and elevating it to the next level. Expect inspiring leaders, cutting-edge tech, unmatched networking, and a stunning new venue with top-tier facilities, spectacular golf, and our legendary Monday night party.":1,"#Reimagine Everything at SummitX <span ljsid-1=\"\">2025</span>!":1,"#Thank You!":1,"#A member of the iQmetrix team will get back to you to schedule a call so we can learn more about your business and how we can support.":1,"#Troubleshooting":1,"#Here’s what you need to get started.":1,"#<span ljsid-0=\"\">4</span>. Select Serial/USB as the communication type.":1,"#Configuring the Lane Terminal":1,"#Navigate to the folder where the file was unzipped and locate IngenicoUSBDrivers_<span ljsid-1=\"\">3</span>.<span ljsid-3=\"\">15</span>_setup.exe":1,"#NFC/Tap support is coming soon to these terminals. Until then, having NFC/Tap enabled under Device Capabilities can cause transactions to error out on attempt. Remove this setting, save, and re-attempt the transaction.":1,"#<a ljsid-0=\"\">Log in to the iQmetrix Knowledge Center </a> to check the status of EMV (chip) support availability":1,"#The <strong ljsid-1=\"\">Lane</strong> devices will power cycle every <span ljsid-3=\"\">24</span> hours when left idle for long periods of time. Ingenico has advised this is a security requirement on their end. To avoid this from happening midday, we recommend you add power cycling of your device to your store-open or store-close activities.":1,"#<span ljsid-0=\"\">6</span>. Un-select NFC/Tap under Device Capabilities (this feature is coming soon!).":1,"#You are logged in to the computer with full administrator access":1,"#The Lane devices come with the newest security features available. One of the requirements you will see as a result of these enhancements is that when your device is left idle for a longer period of time, the device will automatically power cycle. With this in mind, we recommend you add the power cycling of your devices to your store-open or store-close activities. This will avoid power cycling happening midday.":1,"#Unactivated Payment Terminal":1,"#To confirm the version of iQPay you are running, look in <strong ljsid-1=\"\">Task Manager &gt; Details &gt;</strong> right-click on <strong ljsid-3=\"\">iQ.Pay.exe &gt; Properties &gt;</strong> click on the <strong ljsid-5=\"\">Details</strong> tab.":1,"#<span ljsid-0=\"\">10</span>. Your device is now configured and ready for use.":1,"#<span ljsid-0=\"\">9</span>. Once completed, click OK then Save. You may be asked to save again if you were previously prompted.":1,"#EMV is being rolled out throughout these devices; check <a ljsid-1=\"\">the iQmetrix Knowledge Center</a> for an update on EMV capability timelines.":1,"#How can I tell which version of iQ Pay is installed on my workstation?":1,"#The terminal is <strong ljsid-1=\"\">NOT </strong>plugged into your computer":1,"#My device is only prompting to swipe cards":1,"#My device keeps power cycling mid-day. Why?":1,"#<span ljsid-0=\"\">1</span>. Click Settings Console &gt; Workstation Settings &gt; Payment Devices":1,"#To activate your payment terminal, or if you feel you are receiving this message in error, contact iQmetrix Support or your Client Manager.":1,"#<span ljsid-0=\"\">3</span>. Select the Ingenico Lane [x<span ljsid-2=\"\">000</span>] from the drop-down list":1,"#Configuring Your Terminal in RQ":1,"#Leave the new terminal in the box for now (or at least unplugged from your desktop) while we prepare the computer. This step can be done in advance of receiving the hardware.":1,"#First Steps":1,"#Ingenico Lane Device Setup":1,"#Your terminal should arrive pre-configured for USB and does not require configuration on the terminal; once drivers are completed you can plug your device into the USB and power.":1},"version":4525}]