[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4544},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4544},{"_id":"outdated","outdated":{"#Explore Interconnected Commerce":1,"#Discover how iQmetrix helps telecom operators unify digital and in-store experiences with an AI-native commerce platform built for the next era of retail.":1,"#Ready to move from fragmented retail to true phygital commerce?":1,"#Telecoms’ complexity makes it ideal for the mixture of the physical and digital in retail. That’s not going to change.”":1,"#I see telcos having large flagship stores that are full service, offering not only basic retail and device support but unique hybrid experiences,” he predicts.":1,"#At the same time, these AI agents will play a growing role within retail operations, supporting both customer journeys and employee workflows.":1,"#In this model, the customer journey increasingly begins outside traditional telco channels, with AI tools aggregating options and guiding decisions. This presents both an opportunity and a threat for the telcos. Those that adapt quickly can capitalise on a new route to customer acquisition, while those that fail to expose their offerings via APIs risk being excluded from these new buying pathways.":1,"#The next phase of retail disruption is rapidly approaching in the form of agentic AI, where digital agents can act on behalf of customers to navigate purchasing decisions.":1,"#Agentic commerce will demand change":1,"#Apple, frequently cited as a benchmark, exemplifies a model where digital and physical interactions are tightly integrated and designed around the user journey from the outset.":1,"#This lack of a top-down, experience-led strategy contrasts sharply with best-in-class retailers, like Apple, who design their retail strategy around the user journey from the outset":1,"#For Krywulak, this is a fundamental error, arguing that operators’ strategies should begin by defining the desired customer experience and expanding from there.":1,"#This fragmentation is further entrenched by telcos’ tendency to approach change incrementally, aiming to solve problems in isolation rather than redesigning journeys holistically.":1,"#Culture, not technology, is the primary barrier":1,"#In practice, this means ensuring that the same systems and data underpin both environments. Key customer interactions, such as checking upgrade eligibility, trade-in value, or product availability, should be consistent regardless of channel.":1,"#Of course, addressing this challenge is no small feat. The telco industry has long discussed the challenges and benefits of creating a seamless digital – physical retail experience, but few have truly embraced the approach.":1,"#This fragmentation is most visible when customers move between channels. Journeys that begin online frequently collapse in-store, resulting in a frustrating customer experience.":1,"#The mobile industry has long suffered from a persistent failure to connect digital and physical channels into a seamless journey. Despite operators investing heavily in apps and online tools, the in-store experience often remains disconnected from the online experience.":1,"#Telco retail: fragmented and frustrating":1,"#Speaking to Total Telecom, Krywulak shed light on the broken customer retail experience, organisational inertia, and why operators must embrace AI and hybrid retail models.":1,"#Despite decades of technological change, from early mobile devices to eSIM, the core telco retail experience has remained largely static. For Christopher Krywulak, CEO and founder of iQmetrix, the industry now faces the harsh reality of a long-delayed transformation, with rising customer expectations and rapid AI advances pushing operators towards a more holistic retail model.":1,"#Originally published on <strong ljsid-1=\"\"><a ljsid-1-0=\"\">Total Telecom</a></strong>":1,"#by <span ljsid-1=\"\">Harry Baldock, Editor, Total Telecom</span> on Apr <span ljsid-3=\"\">8</span>, <span ljsid-5=\"\">2026</span>":1,"#iQ Storefront + iQ Pay":1,"#by Joannah Connolly on Nov <span ljsid-1=\"\">18</span>, <span ljsid-3=\"\">2024</span>":1,"#by John Lund of Entresmart, LLC on Nov <span ljsid-1=\"\">20</span>, <span ljsid-3=\"\">2024</span>":1,"#by Joannah Connolly on Dec <span ljsid-1=\"\">11</span>, <span ljsid-3=\"\">2024</span>":1,"#única":1,"#on May":1,"#What we’ll cover":1,"#iQmetrix Store of the Future with iQ Storefront Telecom POS":1,"#iQ Storefront Telecom POS for Automatic Syncing":1,"#iQ Storefront Telecom POS for Carriers":1,"#Focus on Customers with iQ Storefront Telecom POS":1,"#Sell Sooner with iQ Storefront Telecom POS":1,"#iQ Storefront Point-of-Sale for Telecom Retail":1,"#iQ Storefront is modular and built for easy integration. This gives telecom retailers full flexibility to tailor iQ Storefront to their ecosystem while keeping everything consistent and scalable.":1,"#How does iQ Storefront integrate with other software vendors?":1,"#iQ Storefront unifies all orders in one system, allowing staff to manage online and in store purchases, pickups, returns, upgrades, and accessories in a single workflow. With real time inventory and integrated payments, it delivers a consistent omnichannel telecom experience including buy online, pick up in store (BOPIS), click and collect, return anywhere, and curbside pickup.":1,"#How does iQ Storefront support omnichannel selling?":1,"#iQ Pay paired with iQ Storefront showcases that our next generation of products are going to be geared towards addressing real pain points in the retail space, while also ensuring our clients can always offer the best experience for both their customers and their employees.":1,"#iQ Storefront uses iQ Pay for secure, seamless payment processing. iQ Pay is an embedded, all-in-one payments solution designed to evolve with your business, giving users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#How does iQ Storefront work with iQ Pay and why is this important?":1,"#Yes. RQ served telecom retail well for many years, but iQ Storefront is its modern successor, redesigned for today’s mobile, omnichannel retail experience and future innovation.":1,"#Is iQ Storefront replacing RQ Retail Management?":1,"#iQ Storefront is purpose built for telecom and delivers fast checkout on any device, real-time inventory, integrated payments, and a seamless online to in store flow. Direct carrier integrations make iQ Storefront the smartest way to run wireless retail because users enter information once and the system handles the rest, cutting errors and saving time instantly. With built-in AI that automates routine work and surfaces insights for users, it helps teams move faster, serve customers better, and grow sales while keeping operating costs low.":1,"#Why is iQ Storefront considered the best Telecom POS?":1,"#iQ Storefront FAQs":1,"#Step Into the Future of Wireless Retail":1,"#iQmetrix Unveils Its Next Generation Interconnected Commerce Retail Suite: iQ Storefront, iQ Hub, and iQ Pay":1,"#iQ Storefront Press Releases":1,"#Automatically sync sales, inventory, and rebate data with your back-office from every location to support smarter, faster decisions.":1,"#Sync Everything":1,"#One platform means fewer vendors, less training, and smoother day-to-day operations so your team spends more time selling and less time troubleshooting.":1,"#Run Smoother":1,"#When technology gets out of the way, reps can focus on the person in front of them. iQ Storefront helps them create those memorable in-store moments that keep customers coming back.":1,"#Focus on Customers":1,"#Launch new locations, roll out products, and onboard employees with less effort. iQ Storefront is simple and everything reps need is in one place, so they can start selling sooner and with confidence.":1,"#Sell Sooner":1,"#Why iQ Storefront is the best POS for Telecom Retail":1,"#Seamlessly integrate with carrier systems to automatically pull subscriber data from recent activations and account changes, optimizing operations across your POS.":1,"#Whether for workforce management, marketing, or beyond, bring the tools you rely on right into your sales flow.":1,"#Embedded Partners":1,"#Quickly receive shipments, transfer stock, and complete counts to stay on top of what you have.":1,"#Simple, straightforward, and secure. Track every cash in and out to keep your team accountable and your tills balanced.":1,"#With iQ Pay, get one provider, predictable fees, and mobile-first design that’s built for telecom to make every payment fast, secure, and simple.":1,"#Integrated Payments":1,"#Start fast with a pre-loaded catalog of products, pricing, and promotions that stay up to date automatically.":1,"#Ready-to-Sell Catalog":1,"#Handle every sale whether it’s in-store, online, or pickup from one screen.":1,"#iQ Storefront Telecom POS Features":1,"#Quick and Seamless Transactions for Telecom Retail":1,"#Every extra step at checkout risks losing the sale. iQ Storefront is built to cut steps and reduce confusion, so transactions move quickly, errors drop, and customers leave happy.":1,"#Fewer Clicks, Faster Sales":1,"#When reps are stuck behind a counter, the experience can feel transactional. iQ Storefront works on desktop, tablet, or mobile so your team can meet customers where they are and keep the interaction personal and easy.":1,"#Serve Customers Anywhere":1,"#Disconnected systems slow teams down and cause mistakes. iQ Storefront Wireless POS puts activations, payments, inventory, and more into one platform so every store runs the same playbook and runs it well.":1,"#All-in-One Sales":1,"#It’s about giving customers a reason to come back, keeping teams confident and efficient, and making every transaction feel effortless. iQ Storefront Telecom POS brings every part of the sale, online, in-store, and everything in between, into one simple platform. Built for wireless retail, it keeps service personal, processes smooth, and operations in sync.":1,"#Running a Successful Retail Operation Is More Than Making a Sale":1,"#Cloud-Based POS for Wireless & Telecom Retail":1,"#by Renee Mohr, Product Marketing Manager, iQmetrix on Dec <span ljsid-1=\"\">1</span>, <span ljsid-3=\"\">2025</span>":1,"#The Store of the Future Is Here and It Is Changing Everything":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Nov <span ljsid-1=\"\">19</span>, <span ljsid-3=\"\">2025</span>":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Dec <span ljsid-1=\"\">11</span>, <span ljsid-3=\"\">2025</span>":1,"#Retail Evolved: Telecom Retail Stores Are Becoming Commerce Hubs":1,"#Retail Evolved: Intelligent Automation Is Reshaping Telecom Retail":1,"#iQmetrix | The Next-Gen Store of the Future":1,"#VAULT designs rugged, cable-free hardware solutions that keep Apple devices powered, protected, and payment-ready throughout the workday.":1,"#VAULT":1,"#Warehouse Management for Telecom Retail":1,"#Warehouse Management Solutions for Telecom Retail":1,"#by Joannah Connolly on Apr <span ljsid-1=\"\">21</span>, <span ljsid-3=\"\">2025</span>":1,"#Automatic software and firmware updates, and fast shipping of new hardware.":1,"#The pandemic didn’t just drive retailers to offer new solutions — it also drove previously tech-phobic consumers to try online shopping. <a ljsid-1=\"\"><strong ljsid-1-0=\"\">One study by Shopify</strong></a> showed that <span ljsid-3=\"\">30</span>% of shoppers who have used BOPIS used it for the first time during the pandemic.":1,"#Before the pandemic, BOPIS (buy online, pick up in-store) and curbside pickup were relatively rare offerings among retailers. However, the necessity of lockdowns and social distancing measures forced businesses to rapidly implement eCommerce solutions to stay afloat. As a result, <a ljsid-1=\"\"><strong ljsid-1-0=\"\">BOPIS sales in the United States more than doubled from <span ljsid-1-0-1=\"\">2019</span> to <span ljsid-1-0-3=\"\">2020</span></strong></a>.":1,"#What was once a novelty has now become table stakes, as retailers adapt to meet the evolving needs of consumers. While the pandemic certainly accelerated this shift, the reality is that digital transformation was already gaining momentum prior to the global health crisis.":1,"#The retail landscape has undergone significant transformation in recent years, with digital shopping solutions becoming a cornerstone of the industry.":1,"#The early pandemic forced many retailers to adopt digital strategies to stay in business during widespread lockdowns. BOPIS is one such convenience that…":1,"#iQmetrix | Buy Online Pickup In-Store: From Innovation to Must-Have":1,"#Value Assessment Tool":1,"#Are you a wireless retailer curious to know what value BOPIS could deliver to your stores? Check out our BOPIS Value Assessment Tool to get an estimate of potential BOPIS sales":1,"#For consumers deciding where to make a purchase, BOPIS can be the deciding factor. In the week before Christmas <span ljsid-1=\"\">2022</span>, <a ljsid-3=\"\">U.S. companies that offered BOPIS grew</a> their revenue nearly seven times faster compared to businesses that didn’t offer BOPIS.":1,"#BOPIS also delivers profits to retailers both through increased sales and reduced costs. <a ljsid-1=\"\">Eighty-five percent of consumers</a> who have used BOPIS say they have made additional unplanned in-store purchases when picking up orders. BOPIS also solves the retailer’s problem of last-mile costs of delivery—<a ljsid-3=\"\">which can comprise <span ljsid-3-1=\"\">53</span>% of total delivery costs</a>—by bypassing delivery altogether.":1,"#For last-minute holiday shoppers, BOPIS is also the only option that lets them guarantee availability of must-have holiday gifts purchased after the close of holiday shipping windows. In the week before Christmas, <a ljsid-1=\"\">BOPIS orders peaked at <span ljsid-1-1=\"\">35</span>% of online orders December <span ljsid-1-3=\"\">23</span></a>, compared to <span ljsid-3=\"\">18</span>-<span ljsid-5=\"\">21</span>% of online orders between November <span ljsid-7=\"\">1</span> and December <span ljsid-9=\"\">14</span>.":1,"#As the costs of shipping continue to skyrocket, BOPIS offers an more affordable and immediate alternative for price-conscious consumers. <a ljsid-1=\"\">More than a third</a> (<span ljsid-3=\"\">35</span>%) of shoppers in one survey said the thing they liked most about BOPIS was not having to pay shipping fees, while an equal amount said they liked not having to wait for the item to ship. (Other reasons include avoiding the risk of package theft — <span ljsid-5=\"\">11</span>% — and the ability to check and return items right away if something is wrong — <span ljsid-7=\"\">10</span>%.)":1,"#de":1,"#In addition to the benefit of cost savings, sharing is designed to be flexible. All new and existing payment terminals supported by iQmetrix are compatible with Terminal Sharing. Not only that, but both RQ and RQmobile workstations can be paired to any supported device. This flexibility allows sharing to support multiple configurations and store layouts.":1,"#Let’s start at the basics; what is Terminal Sharing? Developed by iQmetrix, it’s impressive ability to provide cost-saving benefits is not to be ignored. Knowing that <a ljsid-1=\"\">EMV terminals</a> are expensive, we wanted users to get the biggest bang for their buck. This meant finding a way to develop technology that connects one terminal device to multiple POS workstations. In the simplest terms, it means your business can use one payment device in your store that connects to each POS station you have — no more one-to-one technology needed. Terminal Sharing effectively saves organizations hundreds or even thousands of dollars on the cost of hardware by replacing the old <span ljsid-3=\"\">1</span>:<span ljsid-5=\"\">1</span> device to workstation ratio and replacing it with a <span ljsid-7=\"\">1</span>: Many ratio.":1,"#Terminal Sharing Explained":1,"#This post won’t focus on EMV, but rather will dive deep into how to optimize your expensive fleet with a premium service developed for security-focused retailers, like you.":1,"#EMV is the latest and greatest development in payment terminals. At any given moment, they’re ready to take a payment while protecting your business, employees, and customers from fraudulent transactions. But when your terminals aren’t being used — which is a large portion of their in-store life — how can you justify the ROI on these state-of-the-art devices? Because, as we know, EMV devices can be up to five times as expensive than the generic swipe counterpart (if we ignore all the pesky non-compliance fees that come with these out-of-date machines). While money is well spent when it comes to upping your payment security, there is a saving grace; Terminal Sharing.":1,"#One terminal to rule them all? With Terminal Sharing, you can make one precious device go a long way.":1,"#iQmetrix | Sharing is Caring: Making the Most of Payment Terminals":1,"#Terminal-Solutions-Blog-Graphics_3 (1)":1,"#Terminal-Solutions-Blog-Graphics_2 (1)":1,"#Terminal-Solutions-Blog-Graphics_1 (1)":1,"#Saving on the cost of expensive hardware and optimizing the devices that you already have is a no-brainer for your business, and when you pair Sharing with Branding and Reporting, you get the most bang for your buck. Read our blog on the added benefit of even more terminal solutions.":1,"#Mix and match sharing countertop and mobile payment devices across multiple desktop or tablet workstations. Hybrid sharing is the most flexible scenario as it provides a larger number of use cases. For clients who are just starting out with mobile, perhaps those who have purchased one or two mobile devices per store, the hybrid option offers a simple introduction to the world of mobile. Hybrid sharing also ensures that any older stationary devices are still utilized and making you money.":1,"#Stationary/Mobile Hybrid Sharing":1,"#Imagine sharing a mobile payment device between multiple POS tablets. Now, you can! Although mobile may currently be the least common form of sharing, the rise of mobile payment terminals and increase of new store layouts that have mobile-centric designs are trends we anticipate will continue to gain ground and cannot be underestimated.":1,"#Mobile Sharing":1,"#Share a countertop payment device between multiple desktop RQ workstations. This is the most common sharing scenario as many users run RQ on a stationary desktop or laptop and most use countertop payment devices.":1,"#Stationary Sharing":1,"#We know that your store is not only unique in process, but in layout as well. You’ve found an in-store flow that works for you and helps to provide your customers with the best service around. Terminal Sharing, like Endless Aisle, has many implementation strategies that will seamlessly integrate with your carefully-honed customer service flow.":1,"#Sharing is Caring: Making the Most of Payment Terminals":1,"#Thank You - Pricing":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Dec <span ljsid-1=\"\">19</span>, <span ljsid-3=\"\">2025</span>":1,"#Retail Evolved: Upgrades are Slowing and Resale is Exploding":1,"#iQmetrix | iQmetrix to Showcase Intelligent Commerce Operating System…":1,"#The POS for Carriers Ready to Push Boundaries: Introducing iQ Storefront":1,"#by Harry Baldock, Editor, Total Telecom on Apr <span ljsid-1=\"\">8</span>, <span ljsid-3=\"\">2026</span>":1,"#by Joannah Connolly on Jan <span ljsid-1=\"\">11</span>, <span ljsid-3=\"\">2024</span>":1,"#Check out key iQmetrix tech leaders discussing the new technology and how it will benefit users in the video below.":1,"#Christopher Krywulak, Chief Executive Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We are thrilled to be reimagining how we create great experiences for our clients and their customers with our Generation <span ljsid-5=\"\">8</span> technology platform. This next-generation platform has always been part of our long-term strategy, and we are taking a thoughtful approach to ensure a smooth transition while maintaining the reliability of our existing system.”":1,"#Lauren Wilmsen, Vice President of Product, Retail at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The new platform enables us to get out of our own way, and out of the way of vendors, partners, and clients who want to integrate with our systems.”":1,"#iQmetrix, the only provider of Interconnected Commerce solutions for telecom retail, is exhibiting March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span> in the Canadian Pavilion at the world’s biggest mobile event — and is using the event to announce the game-changing evolution of its flagship SaaS technology platform.":1,"#MWC Barcelona attendees are warmly invited to visit iQmetrix in the Canadian pavilion, March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span>, <span ljsid-5=\"\">2025</span>. To find out more about iQmetrix Interconnected Commerce solutions, visit <a ljsid-7=\"\">iQmetrix Interconnected Commerce</a>.":1,"#Key iQmetrix clients will be the first to see demos and get the chance to beta-test the technology in the coming months, and the new platform and user interfaces will be showcased to the wider industry at <a ljsid-1=\"\">SummitX <span ljsid-1-1=\"\">2025</span> in California this October</a>. Those who want to learn more before that time are encouraged to reach out to their Account Manager, if they are an existing client, or contact us to find out more at <a ljsid-3=\"\">www.iqmetrix.com/demo</a>.":1,"#As this technology is launched, existing iQmetrix clients can rest assured that they will not see any disruption in their current RQ technology solutions that support their daily operations. RQ will continue to be in full operation before and during any migration to the new platform.":1,"#One of the greatest advantages of this next-generation platform is that, as products and features are developed and as partners and clients plug their tools and systems into the platform, it becomes a living, evolving system. This concept is truly at the heart of Interconnected Commerce — an ecosystem of technology that is greater than the sum of its parts, because the interconnections between all the stakeholders and systems mean its benefits become exponentially better for all users.":1,"#iQ Storefront will also include the new iQ Payments solution — a seamless, end-to-end payments solution designed to evolve with your business. iQ Payments gives users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#Margeaux Girardin":1,"#Automated replenish and stock-balance processes":1,"#Flexible level controls to streamline analysis and adjustments":1,"#Transparent sell-through data":1,"#VoiceComm’s customized VMI program eases inventory fears and frees up time by allowing us to manage your wireless accessory inventory.":1,"#Optimized Inventory Management":1,"#VoiceComm is the premier mobile accessory distributor for the North American market. Our diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for wireless retail and related channels, we inspire through customization to develop the programs and resources businesses need to succeed.":1,"#iQmetrix | VoiceComm":1,"#Director of Operations, Amcomm Wireless":1,"#Chris James":1,"#VoiceComm Solutions":1,"#VoiceComm’s engagement and relationship in all levels of the organization, and the vendors, is a unique experience in this industry. VoiceComm’s VMI program offers services and tools unique to this industry which provides a level of confidence in the ability to manage our inventory. The Order Approval Tool allows us the flexibility to make changes with full transparency to what and how our stores are being replenished on a weekly basis. VoiceComm’s VMI services and tools have saved me several hours each week spent reviewing accessory inventory trends and replenishment. VoiceComm is a true partner who keeps our inventory cost of goods and accessory strategy in mind when replenishing our stores. VoiceComm’s VMI tools, flexibility, industry insight communication and proactive engagement is the differentiates VoiceComm’s VMI program to other VMI Program services I have had in the past.":1,"#Vice President of Operations, Team Wireless":1,"#Our biggest challenges with inventory are cost of goods, selection and stock levels. We’ve been very aggressive with stock cuts, pivoting to new options, and taking advantage of our VMI RMA. VoiceComm has been reliably excellent in procuring product we want to stock in our locations, and we see it in-store very quickly. These actions have lead to immediate improvement in attach rate and accessory ARPU. The excitement from the fresh line up keeps our sales force engaged, and involvement from vendors energizes our team. VoiceComm’s VMI team has been great with monitoring our levels, and sometimes even catching problems before we do.":1,"#Deliver a better customer experience and increase your bottom line":1,"#Fulfillment lifecycle of every order monitored by designated specialists":1,"#Offer <span ljsid-1=\"\">40</span>+ industry-leading mobile accessory and CE brands in VoiceComm’s catalog":1,"#VoiceComm’s Dropship program digitally expands your wireless accessory inventory with top-selling brands, effortlessly solving the problem of limited selection and limited choice.":1,"#Eliminate Lost Sales. We’ll Cover the Logistics.":1,"#Detailed monitoring and reporting performed by designated specialist":1,"#About VoiceComm":1,"#Two of VoiceComm’s most popular programs, Dropship and Vendor Managed Inventory (VMI), are integrated services produced in partnership with iQmetrix. VoiceComm has been a premier integrated partner with iQmetrix since <span ljsid-1=\"\">2014</span> and has developed a suite of customized tools and services to enhance your experience. Each program is designed to significantly impact the health of your business for the better!":1,"#Last Updated: December <span ljsid-1=\"\">14</span><sup ljsid-2=\"\">th</sup>, <span ljsid-4=\"\">2020</span>":1,"#by Niki Blott, Event & Growth Marketing Manager on Feb <span ljsid-1=\"\">12</span>, <span ljsid-3=\"\">2026</span>":1,"#Why Telecom Retail Must Leap Forward at MWC <span ljsid-1=\"\">2026</span>":1,"#by Christopher Krywulak, CEO on Mar <span ljsid-1=\"\">12</span>, <span ljsid-3=\"\">2026</span>":1,"#Why Telecom Retail Must Leap Forward at MWC 2026":1,"#Telco Retail: Going Phygital at The Dawn of AI Commerce":1,"#Intelligent Commerce replaces fragmented legacy stacks with a single, modular operating layer built specifically for telecom. It connects telcos, retailers, OEMs, and vendors into one coordinated commerce flow, enabling modernization without disruption. Cloud-native, AI-native, and ODA-aligned, it provides a scalable foundation for multi-channel, multi-market retail operations.":1,"#Intelligent Commerce: The AI-Native Foundation Modern Telecom Commerce is Built On":1,"#Buy Online Pickup In-Store: From Innovation to Must-Have":1,"#In September, Ligado Networks announced that it was <a ljsid-1=\"\">putting plans to launch <span ljsid-1-1=\"\">5</span>G networks in parts of Virginia on hold</a> after the US government’s National Academics of Science, Engineering, and Medicine (NASEM) released a report that raised questions about whether Ligado’s planned network would interfere with GPS and other existing devices and networks. However, the validity of these concerns are currently being hotly contested.":1,"#This led ex-Google CEO Eric Schmidt to call for increased government investment in <span ljsid-1=\"\">5</span>G base stations in a <a ljsid-3=\"\">February op-ed in the <em ljsid-3-1=\"\">Wall Street Journal</em></a>. According to Schmidt, China has already built more than <span ljsid-5=\"\">1</span> billion base stations, compared with less than <span ljsid-7=\"\">100</span>,<span ljsid-9=\"\">000</span> in the U.S. — which is similar in size geographically but is <a ljsid-11=\"\"><span ljsid-11-0=\"\">4</span>.<span ljsid-11-2=\"\">5</span> times smaller</a> in terms of population.":1,"#<span ljsid-0=\"\">1</span>. COVID":1,"#If the rollout of <span ljsid-1=\"\">4</span>G went so smoothly, what’s the hang-up? It turns out that the logistical obstacles to the rollout of <span ljsid-3=\"\">5</span>G have been more numerous and complex.":1,"#% of wireless consumers. In contrast, at the equivalent stage of":1,"#The result? A see-saw of <span ljsid-1=\"\">5</span>G coverage where American wireless subscribers have much higher access to <span ljsid-3=\"\">5</span>G at very low speeds and Canadians have much higher download speeds with much lower coverage: <a ljsid-5=\"\">OpenSignal</a> reporting ranked the United States <span ljsid-7=\"\">30</span><sup ljsid-8=\"\">th</sup> in the world for download speed in Q<span ljsid-10=\"\">4</span> <span ljsid-12=\"\">2021</span>, compared with Canada in <span ljsid-14=\"\">4</span><sup ljsid-15=\"\">th</sup>.":1,"#G coverage has yet to break":1,"#Read the whitepaper":1,"#One big reason <span ljsid-1=\"\">5</span>G has higher penetration in Asian markets is because countries like China and South Korea already had a very dense grid of mobile sites. In North America, the grid is adequate for provision of <span ljsid-3=\"\">3</span>G and <span ljsid-5=\"\">4</span>G, but distances between sites are often too great for <span ljsid-7=\"\">5</span>G frequencies, which don’t travel as far because of shorter signal wavelengths.":1,"#In contrast, the United States was <a ljsid-1=\"\">first in the world for <span ljsid-1-1=\"\">5</span>G availability in late <span ljsid-1-3=\"\">2021</span></a>, at <span ljsid-3=\"\">49</span>.<span ljsid-5=\"\">2</span>%. However, because <span ljsid-7=\"\">5</span>G in the United States has been largely rolled out using Dynamic Signal Sharing (DSS), many current US <span ljsid-9=\"\">5</span>G users are limited to <span ljsid-11=\"\">4</span>G download speeds. Additionally, <span ljsid-13=\"\">5</span>G networks in some American cities are actually slower than <span ljsid-15=\"\">4</span>G networks — a far cry from the <span ljsid-17=\"\">20</span>x — <span ljsid-19=\"\">100</span>x speed increases that US consumers were initially promised.":1,"#In Canada, Bell has promised to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>work towards offering <span ljsid-5=\"\">5</span>G+ coverage to approximately <span ljsid-7=\"\">40</span>% of the Canadian population by the end of <span ljsid-9=\"\">2022</span>.” And yet, in August of <span ljsid-11=\"\">2022</span>, <a ljsid-13=\"\">data from OpenSignal</a> showed that while Rogers was the leading wireless provider of <span ljsid-15=\"\">5</span>G in terms of availability, Rogers users spent only <span ljsid-17=\"\">13</span>.<span ljsid-19=\"\">3</span>% of their time on active <span ljsid-21=\"\">5</span>G networks. (Bell ranked second at <span ljsid-23=\"\">11</span>.<span ljsid-25=\"\">9</span>% and Telus third at <span ljsid-27=\"\">11</span>.<span ljsid-29=\"\">4</span>%.)":1,"#If the rollout of 4G went so smoothly, what’s the hang-up with 5G? It turns out that the logistical obstacles to the rollout of 5G have been more numerous…":1,"#more than <span ljsid-1=\"\">80</span>% of customers":1,"#G service. However, the expansion of":1,"#South Korea became the first country to offer":1,"#Carriers are optimistic about <span ljsid-1=\"\">5</span>G rollouts in the coming years. But with global markets in decline and supply chain disruptions set to continue into <span ljsid-3=\"\">2023</span>, it’s anyone’s guess how <span ljsid-5=\"\">5</span>G rollouts will go in the coming year.":1,"#<a ljsid-0=\"\">In a May FCC hearing</a>, U.S. military officials reported that Ligado’s <span ljsid-2=\"\">5</span>G network plans could interfere with Pentagon satellite signals. In response, a spokesperson for FCC Chairman Ajit Pai called the military’s concerns <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>baseless fear mongering”. The Pentagon isn’t alone in its concerns, though. In late <span ljsid-8=\"\">2021</span>, the FAA put out two directives about concerns over interference with radar altimeter interference.":1,"#<span ljsid-0=\"\">2</span>. Mandated switch-out of Huawei equipment in North America and Europe":1,"#At the risk of stating the obvious, COVID-<span ljsid-1=\"\">19</span> was a huge obstacle to the timely deployment of <span ljsid-3=\"\">5</span>G that nobody could have foreseen, delaying rollouts of <span ljsid-5=\"\">5</span>G around the world.":1,"#G LTE. Three years in,":1,"#The Outlook for <span ljsid-1=\"\">2023</span>? Hazy":1,"#<span ljsid-0=\"\">6</span>. Concerns about interference with GPS and other network devices":1,"#<span ljsid-0=\"\">4</span>. Lower population density = fewer mobile sites":1,"#<span ljsid-0=\"\">5</span>. Building <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>cloud-native” <span ljsid-6=\"\">5</span>G systems":1,"#Due to the increasing size and complexity of networks, most operators want to make full use of technologies that make networks more efficient and allow for network automation. However, analysts say that so far <a ljsid-1=\"\">the transition is proving to be tough</a>.":1,"#<span ljsid-0=\"\">3</span>. Earliest <span ljsid-2=\"\">5</span>G boxes were big and heavy":1,"#The United States, Canada, and Europe, Australia, and New Zealand have all passed bans on the installation of Huawei equipment into <span ljsid-1=\"\">5</span>G networks. However, this required extra effort in some markets to remove and replace existing Huawei equipment.":1,"#Top Logistical Obstacles to <span ljsid-1=\"\">5</span>G Deployment in North America":1,"#<span ljsid-0=\"\">4</span>G network boxes were comparatively light and easy to install, often not requiring street closures or structural reinforcement. However, the first boxes bought by Vodafone for its <span ljsid-2=\"\">5</span>G deployment weighed <span ljsid-4=\"\">60</span> kilograms (<span ljsid-6=\"\">132</span> pounds)! This often required steel work and heavy equipment to install in a safe manner. <span ljsid-8=\"\">5</span>G equipment has slimmed down considerably since then; the units Vodafone now buys from Ericsson weigh less than <span ljsid-10=\"\">30</span>kg (<span ljsid-12=\"\">66</span> pounds) and can be installed more easily.":1,"#G service to":1,"#G rollout, British mobile carrier and internet provider EE was providing":1,"#, and in March":1,"#Three years into the rollout of <span ljsid-1=\"\">5</span>G, most people still don’t have access to high-speed <span ljsid-3=\"\">5</span>G service. Why?":1,"#iQmetrix | Telco Retail: Going Phygital at The Dawn of AI Commerce":1,"#Who is affected":1,"#Let’s look at some of the pain points wireless retailers of all sizes are facing when it comes to payments, and how they can be overcome.":1,"#Yet this is still a challenge for many telecom retail operators, who are up against a number of pain points when it comes to payments technology and hardware. Fortunately, all these issues can be solved with today’s next-generation payments solutions.":1,"#Today, it’s tap-to-pay; tomorrow, it might be cardless payments — it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.":1,"#Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on May <span ljsid-3=\"\">20</span>, <span ljsid-5=\"\">2025</span>":1,"#Want to learn more about iQ Payments?":1,"#iQ Payments is unusual as it offers wireless retailer a range of payment options: a Remote Pay cardless payment experience, alongside the iQ Reader payment experience, alongside an iQ Terminal payment experience. This is in response to the feedback that we had from clients — that they need to enable whatever experience the customer is looking for.”":1,"#iQ Payments is also unique due to the multiple options it provides. Margeaux Girardin, Payments Product Manager at iQmetrix, said,":1,"#The solution also enables retailers to streamline payments management, reconcile more efficiently, and reduce fraud. For large-scale businesses, it allows for enterprise scalability, enabling retailers to deploy stores quickly and efficiently while managing numerous payment devices across multiple locations.":1,"#That’s why iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, launched iQ Payments — an end-to-end, embedded, mobile-first payments solution that is part of the first wave of iQmetrix’s next-generation technology suite. This payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies. iQ Payments answers all the pain points above, simplifying financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience — including the <a ljsid-1=\"\">Remote Pay</a> cardless payment method.":1,"#One product to solve them all":1,"#Out-of-the-box fraud mitigation features including <span ljsid-1=\"\">3</span>DS<span ljsid-3=\"\">2</span>, that enable more control of what transactions go through, including the ability to block high-risk transactions. Referenced refunds ensures payment always goes back to the card that paid, reducing employee fraud and creating a smoother customer experience without needing to present the card to get the refund.":1,"#Fraud continues to be on the rise across retail environments, specifically that of card-not-present (Remote Pay) or e-commerce transactions, and we want more ability to prevent fraud before it occurs.":1,"#Large to enterprise wireless retailers — IT and operations":1,"#A solution that can connect the data together with more insight into the payment transactions and payouts for seamless reconciliation.":1,"#Reconciliation of POS transactions to payments can be time-consuming and inaccurate.":1,"#Large to enterprise wireless retailers — Finance teams":1,"#If the POS or Internet goes down, you can continue to take payments, so you never miss a sale. All transactions will still appear in centralized reporting.":1,"#When the POS or Internet goes down, we can’t take payments. As a result, revenue is lost and customers are frustrated.":1,"#Small to enterprise wireless retailers — operations":1,"#Mobile-first payment terminals designed to meet your retail needs, our lightweight card reader or powerful mobile device allow you to take payment anywhere — no desktop required.":1,"#Hardware requirements have held us back from delivering a simple, mobile-first checkout experience our customers expect.":1,"#Small to enterprise wireless retailers — IT, operations, and finance team":1,"#Hardware management and procurement is expensive, set up is rigid, and ongoing management is a pain.":1,"#Small to large wireless retailers — IT, operations, and finance team":1,"#Single vendor relationship to send and receive a single contract, plus a streamlined hardware flow significantly reduces time to market.":1,"#It takes a long time to get payments set up due to multiple vendors and complicated hardware logistics.":1,"#Small to enterprise wireless retailers — IT and operations":1,"#Payments pain point":1,"#Conclusion":1,"#Bootcamp <span ljsid-1=\"\">101</span>: What to Expect from This Training-Based Event":1,"#Say goodbye to juggling inventory across multiple disparate systems. Our single management system syncs inventory data across all wireless retail channels, making it a breeze to manage.":1,"#Access real-time inventory data for smarter store stocking. Monitor product performance across various wireless retail channels and locations, giving you the insight to meet customer demand in-store or from your warehouse. Ship directly from your warehouse for consistent branding.":1,"#Streamline telecom retail warehouse operations with automated processing of purchase orders, store-to-store transfers, return merchandise agreements, and shipping notices. Accelerate inventory delivery to your wireless retail stores, reducing missed orders and shipping problems.":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control, designed to power your telecom retail business.":1,"#Supercharge your telecom retail operations with customizable reports, whether pre-built or tailored. Keep stakeholders in the loop with scheduled updates on product health, history, and transactions.":1,"#Simplify inventory movement with ship from store, VMI, Dropship, BOPIS/ROPIS, integrated RMS, Brand Channel Management, and Return Anywhere to eliminate supply-chain friction.":1,"#Keep product flow balanced between locations. Our tracked manual or automated store-to-store transfers guarantee no wireless retail store runs out of stock.":1,"#Track device product costs and lifecycles to eliminate errors and deter fraud and theft.":1,"#Return Anywhere adds convenience and ease by allowing customers to return items to any branded store, in any location, whether corporate- or authorized retailer-operated.":1,"#Consistent Brand Experiences":1,"#Ready to deliver consistent brand experiences in wireless retail?":1},"version":4544}]