[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"sdkAnalytics":true,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":5157},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":5157},{"_id":"outdated","outdated":{"#par <span ljsid-1=\"\">Ash Kreider</span> on Jun <span ljsid-3=\"\">13</span>, <span ljsid-5=\"\">2023</span> dans <a ljsid-7=\"\"> Mobile Industry </a>":1,"#<strong ljsid-0=\"\">New partners and systems can plug in without disruption.</strong> In a traditional system, if Service A needs Service B to do something, Service A has to know Service B exists and wait for a response. In an event-driven system, Service A just publishes an event: <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>order placed,” <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>payment completed.” It doesn’t care who’s listening. Any number of other systems, including the ecosystem of integrated partners like a loyalty engine, a fulfillment system, or an analytics dashboard, can subscribe and react independently.":1,"#<strong ljsid-0=\"\">Everything stays up to date in real time.</strong> Older architectures often checked for updates by repeatedly asking, <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>has anything changed?” on a timer. Event-driven systems flip this: they’re notified the moment something changes, so updates happen in near real time instead of on a delay.":1,"#<strong ljsid-0=\"\">Events are facts, not requests.</strong> An event isn’t <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>please update inventory.” It’s <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>inventory was updated.” A request assumes someone downstream will act immediately. An event states that something occurred, and it’s up to any interested system to decide what to do with it.":1,"#Most retail software still works like a paper form: something happens, a request gets sent, the system processes it, and eventually a response comes back. For years, that was good enough. But telecom retail no longer has room for <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>eventually.”":1,"#by <span ljsid-1=\"\">Renee Mohr, Product Marketing Manager, iQmetrix</span> on Aug <span ljsid-3=\"\">11</span>, <span ljsid-5=\"\">2026</span> in <a ljsid-7=\"\"> Intelligent Commerce </a> <a ljsid-9=\"\"> POS </a> <a ljsid-11=\"\"> Wireless Trends </a>":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Feb <span ljsid-1=\"\">28</span>, <span ljsid-3=\"\">2025</span>":1,"#by Joannah Connolly on Dec <span ljsid-1=\"\">4</span>, <span ljsid-3=\"\">2024</span>":1,"#by <span ljsid-1=\"\">Courtney Miller, Market Research and Intelligence Analyst</span> on Feb <span ljsid-3=\"\">27</span>, <span ljsid-5=\"\">2025</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#Windows":1,"#RQ 6.9":1,"#für":1,"#.NET 4.7.1":1,"#4GB":1,"#We have provided some hardware picks to help guide your set-up process. With these picks and any hardware, our Support Team will make every effort to ensure a device gets setup successfully in RQ. However, due to the vast amount of Hardware available in the market, we cannot guarantee compatibility with RQ.":1,"#Disclaimer About Our Picks":1,"#Microsoft Surface Series (with Windows <span ljsid-1=\"\">11</span>)":1,"#Our Windows Tablet <a ljsid-1=\"\">Pick</a>":1,"#<strong ljsid-0=\"\">Note:</strong> Many payment terminals include signature capture functionality.":1,"#<strong ljsid-0=\"\">Topaz </strong>Siglite <span ljsid-2=\"\">1</span>×<span ljsid-4=\"\">5</span>":1,"#Our Receipt Paper <a ljsid-1=\"\">Pick</a>":1,"#Many of our customers use Epson receipt printers with RQ, particularly Epson TM-M<span ljsid-1=\"\">30</span> or Epson T<span ljsid-3=\"\">88</span>V models.":1,"#iQ Terminal Setup Guide":1,"#To learn more about setup and configuration, please refer to the":1,"#The iQ Terminal supports tap, chip, and swipe transactions, is fully EMV-certified, and provides a streamlined checkout process that enhances both speed and compliance. <a ljsid-1=\"\">Click here</a> to learn more about the iQ Terminal.":1,"#Alongside fully integrated EMV-capable payment terminals, RQ users can also leverage the <strong ljsid-1=\"\">iQ Terminal</strong> through <strong ljsid-3=\"\">iQ Pay</strong>. Seamlessly integrating with RQ, the iQ Terminal offers a modern, secure, and customer-friendly payment experience right at the counter.":1,"#iQ Pay Terminals for RQ":1,"#Many of our customers use Zebra and Epson-brand label printers with RQ.":1,"#Our Label Printer <a ljsid-1=\"\">Picks</a>":1,"#HID <span ljsid-1=\"\">4500</span> U.Are.U Fingerprint Reader":1,"#Our <a ljsid-1=\"\">Pick</a>":1,"#APG Series Cash Drawers":1,"#Our <a ljsid-1=\"\"><strong ljsid-1-0=\"\">Pick</strong></a>":1,"#Many of our clients successfully use Zebra-branded Barcode scanners with RQ.":1,"#Socket Mobile CHS":1,"#Our Barcode Scanner <a ljsid-1=\"\">Pick</a>":1,"#+ workstations by Windows Update, but can be manually downloaded":1,"#and newer. In most cases, this is automatically installed Windows":1,"#Runtime is required to run RQ":1,"#. Microsoft Edge WebView":1,"#Microsoft Office <span ljsid-1=\"\">2010</span> Standard<sup ljsid-3=\"\"><span ljsid-3-0=\"\">3</span></sup>":1,"#von":1,"#über 7.000":1,"#Multi":1,"#100er":1,"#den USA, 2022–2024":1,"#im Mai 2022 auf 17.607":1,"#Mai":1,"#Get Started with Actv<span ljsid-1=\"\">8</span> Lab":1,"#<span ljsid-0=\"\">“</span>With Actv<span ljsid-2=\"\">8</span>, we launched a new product tier in record time.”":1,"#<span ljsid-0=\"\">“</span>Actv<span ljsid-2=\"\">8</span> gave our reps the freedom to deliver faster, more personal service.”":1,"#<span ljsid-0=\"\">“</span>Orders that took <span ljsid-2=\"\">10</span> days are now fulfilled in minutes.”":1,"#Apollo.io":1,"#iQmetrix | 7 Retail Inventory Management Practices":1,"#5 Trends and Challenges Disrupting the Telecom Industry":1,"#The telecom industry has seen rapid and huge changes over the past year—here are the biggest factors disrupting the space and causing retailers to pivot.":1,"#iQmetrix | 5 Trends and Challenges Disrupting the Telecom Industry":1,"#Read the State of the Telecom Retail Industry Whitepaper":1,"#Want to read more about the state of the telecom retail industry? Our whitepaper gives you a deeper dive into the trends disrupting the market today, and where the sector is headed.":1,"#<span ljsid-0=\"\">“</span>By bringing a whole new set of products to market that telecom retailers are not traditionally comfortable with, and don’t yet understand what they will mean or bring to consumers. <span ljsid-2=\"\">3</span>G and <span ljsid-4=\"\">4</span>G didn’t radically change the technology, the hardware, or rate plans, but that bubble that retailers have been working in will burst. <span ljsid-6=\"\">5</span>G will change products, rate plans, and services, as well as store operations in general. This will create both threats and opportunities.”":1,"#The rollout of <span ljsid-1=\"\">5</span>G will also disrupt traditional stores and the products they’re selling, added Hamer.":1,"#<span ljsid-0=\"\">“</span>Service and education will always be needed,” said Yaskowich. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>As these products and services get more and more complex, consumers will come to the stores for help. But the reason they are in-store for an hour shouldn’t be because they’re waiting around to be served and because the retailer’s system and processes are slow and cumbersome.”":1,"#And yet, for all that change, the reality is that most consumers still go into the store to complete the last mile of their purchase. Even with store closures and the pandemic, brick-and-mortar stores accounted for <span ljsid-1=\"\">63</span>% of sales between January and June <span ljsid-3=\"\">2020</span>, according to a <a ljsid-5=\"\">study by J.D. Power</a>.":1,"#The physical store model is changing. Black Friday as we knew it — crowds of shoppers waiting outside stores at dawn and fighting to grab the best deals — was proven all but dead in November <span ljsid-1=\"\">2020</span>, as shoppers moved online and stores largely remained quiet. To compete with initiatives such as Amazon’s Prime Day, as well as provide a safe shopping experience when encouraging shoppers to pack stores is not advisable, many retailers spread their deals and promotions over the course of several weeks. While online sales over the <span ljsid-3=\"\">2020</span> Thanksgiving weekend broke new records, in-store purchases decreased.":1,"#<span ljsid-0=\"\">5</span>. Physical stores and evolving products":1,"#Hamer said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The pandemic obviously caught everyone off guard, and traditionally telecom retailers haven’t had to pivot very quickly to new things. That luxury got ripped away and they pivoted rapidly in all areas of their business. There were massive changes to how they engaged staff in new selling processes, making sure staff felt safe, and then how they served customers. What was really cool was how quickly telecom retailers innovated in the early days before the technology caught up, with low-tech creative solutions enabling curbside pickup, social distancing in-store, rearranging store layouts, payment device workarounds, and so on.”":1,"#Naturally, e-commerce exploded in <span ljsid-1=\"\">2020</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s first quarter as consumers stayed home and ordered everything online. The sector saw a classic hockey-stick effect in terms of penetration in the US, with <span ljsid-6=\"\">10</span> years of growth occurring over the course of three months. Verizon, for example, saw a <span ljsid-8=\"\">20</span>% increase in web traffic in one week due to the pandemic.":1,"#The main effect this pandemic had on telecom retail is an accelerated change in technology. Technology that may have been previously considered optional or a <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>nice to have” — such as buy online pick up in-store, curbside pickup, or contactless payments — are suddenly table stakes. Features that were already important, like home delivery and omnichannel fulfillment, became critical and will remain so.":1,"#Of course, it’s impossible to discuss retail in <span ljsid-1=\"\">2020</span> without mentioning the effects of the coronavirus pandemic. Luckily, telecom retail was deemed an essential service and for the most part, was able to operate in its natural state. In many aspects, the telecom industry led the way. Forbes <a ljsid-3=\"\">published a video</a> ranking the top companies that responded well to the pandemic, and three of the top five were carriers.":1,"#<span ljsid-0=\"\">4</span>. Global pandemic":1,"#Stacy Hamer, Vice President of Client Experiences at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>These are online-only providers without a storefront. This means they’re cutting out all these other costs and are highly competitive on their prices. You would never have thought five years ago you’d buy so many clothes online, but now everybody does. Now phones are going the same way. These providers ship the phone to you in a single day and activation is way less complicated. Plus they run on the big carriers’ networks, so they typically have really good coverage.”":1,"#If all that was not enough competition, in addition to established brands or retailers entering the market, there is also the emergence of completely new companies such as Mint Mobile and Dish’s new brand, Ting.":1,"#Further to this, original equipment manufacturers (OEMs), such as Samsung, are also getting in on the action by making a play for the wireless revenue, creating even more competition in the telecom retail space. Yaskowich added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Obviously they’re selling only their own products, but they’re trying to get into the wireless space, and they’re even more focused on the brand experience — the <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>wow’ experience for their customers. If you can go to an OEM store and get excited about their product — Apple did this better than anyone — you go for an educational experience, and that’s worth visiting a store for. It might be more about showrooming, but it works in this sector.”":1,"#It’s not just wireline getting into the wireless game. There are also more and more big-box brands such as Staples and Costco introducing multi-carrier wireless stores-within-a-store. Yaskowich said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>If a customer is already in Costco, where they have to go for groceries anyways, they can go in and get their phone and get it activated. Why wouldn’t a customer want to get everything they need from one provider? Existing carriers and authorized retailers need to serve customers where those customers want to be served in today’s market, not using the <span ljsid-5=\"\">1996</span> business model. It’s time to think differently.”":1,"#<span ljsid-0=\"\">3</span>. Big-box brands, OEMs, and online providers entering wireless":1,"#Marty Yaskowich, VP of Retail Customer Development at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>In the past, consumers have always gone to one place for their cellphone and another for their TV and internet services. But with wireline and cable companies moving into the wireless space, all of that is offered by one company. What’s more, they’ll come into your home and not only hook up your TV and activate your cellphone, but also hook up your smart fridge and your new car that has an advanced communication system.”":1,"#The industry has also seen a major telecom market convergence. Traditional telecom lines separating wireless carriers — such as Verizon and AT&T — from wireline and cable operators — such as Dish, Comcast, and Charter — have continued to blur, to the point where they are no longer two separate markets. This convergence is set to create a major disruption to the retail model being used by existing wireless carriers and authorized retailers.":1,"#<span ljsid-0=\"\">2</span>. Telecom market convergence":1,"#In the authorized retailer space, there have also been some bold acquisitions, resulting in a handful of major players as the trend of market consolidation continues.":1,"#One of the later plays in <span ljsid-1=\"\">2020</span> was Verizon acquiring Tracfone and Bluegrass Cellular.":1,"#Canada saw the official launch of Shaw Mobile, following Shaw’s acquisition of Freedom Mobile in <span ljsid-1=\"\">2016</span>.":1,"#The T-Mobile and Sprint merger was finalized, consolidating two of the US market’s top-tier carriers. This resulted in the divesting of Boost doors and enabled wireline player, Dish, to become the fourth entrant in the US wireless space.":1,"#The first major set of changes in the telecom sector has been caused by industry mergers and acquisitions.":1,"#<span ljsid-0=\"\">1</span>. Mergers and acquisitions":1,"#Looking back on <span ljsid-1=\"\">2020</span>, there were some major trends and events that resulted in massive industry changes, disrupted the market, and are still creating significant threats to existing wireless businesses. Here’s a look, taken from our recent whitepaper <a ljsid-3=\"\">The State of the Telecom Retail Industry</a>, at the five biggest factors affecting the industry today.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Jan <span ljsid-3=\"\">28</span>, <span ljsid-5=\"\">2021</span> in <a ljsid-7=\"\"> Featured </a> <a ljsid-9=\"\"> Omnichannel Retail Trends </a> <a ljsid-11=\"\"> Wireless Trends </a>":1,"#<span ljsid-0=\"\">5</span> Trends and Challenges Disrupting the Telecom Industry":1,"#iQmetrix Joins TM Forum as ODA Component Directory Partner, Giving…":1,"#Vancouver, BC, Canada — March 24, 2026 — iQmetrix announced it has joined TM Forum and earned recognition as an Open Digital Architecture (ODA) Component…":1,"#iQmetrix Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets so teams can reduce complexity, lower cost, and move faster.":1,"#What is iQmetrix Interconnected Commerce?":1,"#plug-and-play” software components that integrate within multi-vendor ecosystems. This reduces vendor lock-in, shortens transformation timelines, and supports scalable, AI-native digital operations.":1,"#ODA alignment enables telecom operators to adopt modular,":1,"#What does ODA alignment matter for telecom operators?":1,"#Being listed as a TM Forum ODA Component Directory Partner means that iQmetrix’s solutions are mapped to defined ODA components and built according to industry-recognized architectural standards. This provides CSPs with transparency, interoperability assurance, and reduced integration risk.":1,"#What does it mean to be a TM Forum ODA Component Directory Partner?":1,"#TM Forum’s Open Digital Architecture (ODA) is an industry framework that defines standardized, modular software components and open APIs to help communications service providers modernize legacy systems and transition to cloud-native, interoperable architectures.":1,"#What is TM Forum’s Open Digital Architecture (ODA)?":1,"#BN in sales annually, handling nearly":1,"#years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $":1,"#iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.":1,"#Unlock the full potential of modern telecom retail. Learn how iQmetrix Interconnected Commerce can reduce complexity and accelerate your digital transformation:":1,"#By contributing to TM Forum’s ODA framework, iQmetrix positions itself as a partner in advancing a shared, composable software standard for the industry, reducing vendor lock-in, shortening transformation timelines, and giving operators the architectural freedom to evolve.":1,"#<span ljsid-0=\"\">“</span>CSPs don’t want another platform that requires heavy integration to prove its value,” added Krywulak. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>They want solutions that align with industry standards, deploy cleanly, and scale without baking in new technical debt. That’s exactly what ODA alignment enables, and it’s exactly how we’ve built this.”":1,"#What Sets iQmetrix Apart":1,"#The platform connects telcos, retailers, and OEMs into a single coordinated flow, replacing fragmented stacks with a modern operating layer that reduces complexity and lowers total cost of ownership, without requiring operators to rebuild from scratch.":1,"#iQmetrix Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. Rather than layering AI onto legacy complexity, it embeds intelligence directly into commerce workflows, enabling real-time orchestration, improved visibility, and faster decision-making across retail channels, partner ecosystems, and global markets.":1,"#An AI-Native System of Intelligence for Telecom Retail":1,"#<span ljsid-0=\"\">“</span>Telecom operators have spent years stitching together disconnected systems with fragile glue code and legacy patches,” said Christopher Krywulak, Founder and CEO at iQmetrix. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>We took a different approach from day one. Interconnected Commerce is architected as a modular operating layer, not bolted together after the fact. Our ODA alignment confirms that what we’ve built isn’t another silo, it’s infrastructure for modern telecom.”":1,"#As a TM Forum ODA Component Directory Partner, iQmetrix maps platform capabilities directly to defined ODA components. For CSPs, this translates to a concrete operational advantage: interoperable, composable deployment within multi-vendor ecosystems, without the fragile custom integrations that slow transformation and inflate cost.":1,"#What ODA Alignment Means for Operators":1,"#The recognition comes as communications service providers (CSPs) accelerate AI adoption and move away from integration-heavy legacy environments. For operators under pressure to reduce technical debt, lower cost, and move faster, architecture standards are no longer a procurement footnote, they are the deciding factor.":1,"#<strong ljsid-0=\"\">Vancouver, BC, </strong><strong ljsid-1=\"\"><strong ljsid-1-0=\"\">Canada — March <span ljsid-1-0-1=\"\">24</span>, <span ljsid-1-0-3=\"\">2026</span></strong></strong> <strong ljsid-3=\"\"><strong ljsid-3-0=\"\">— </strong></strong>iQmetrix, the global provider of <a ljsid-5=\"\">Interconnected Commerce</a> solutions purpose-built for telecom retail, today announced it has joined TM Forum and earned recognition as an <a ljsid-7=\"\">Open Digital Architecture (ODA)</a> Component Directory Partner. The achievement validates that iQmetrix aligns with the ODA vision and that its platform is built around standardized open APIs, modular cloud-native components, and interoperable architecture aligned with how leading operators are building their digital futures.":1,"#Platform’s Standards-Based Architecture Reduces Integration Risk and Accelerates Transformation for CSPs Worldwide":1,"#PCI DSS & SOC<span ljsid-1=\"\">2</span> Typ <span ljsid-3=\"\">2</span> Compliant":1,"#Learn More about Activations Platform":1,"#Ready to power seamless activations?":1,"#Activations Platform":1,"#Launch new products, services, and journeys up to <span ljsid-1=\"\">4</span>X faster with pre-built tools and templates.":1,"#Accelerate Time to Market":1,"#Deliver seamless, personalized interactions across every channel — building loyalty and boosting revenue growth.":1,"#Elevate Customer Experiences":1,"#Unify activations, integrations, and customer journeys into one platform — reducing IT overhead and silos.":1,"#Simplify Complexity":1,"#Deliver Experiences Customers Love":1,"#Empower IT and business users to build and test journeys fast.":1,"#Low-Code Journey Design":1,"#Support connected and emerging devices with flexible, data-driven account management.":1,"#Personalized Subscriber Management":1,"#Keep data flowing in real time for seamless handset transfers and journeys.":1,"#Data Synchronization & Transfer":1,"#Create consistent, multi-carrier, multi-channel experiences from one platform.":1,"#Omnichannel Journey Orchestration":1,"#Connect to major networks out of the box — fewer errors, faster activations.":1,"#Pre-Integrated Carrier Connectivity":1,"#Streamline order processing, transactions, handset transfers, and subscriber management across all devices.":1,"#End-to-End Activation Management":1,"#Telecom Activation Platform Features":1,"#X faster through resellers, unlocking new revenue streams":1,"#Launched bundled services":1,"#Launching a New Tier of Bundled Products":1,"#Hosting Services Company:":1,"#Freed reps from behind the counter. Tablet-powered journeys sped up purchases across <span ljsid-1=\"\">1</span>,<span ljsid-3=\"\">800</span> stores.":1,"#Faster Phone Purchases in Big-Box Retail":1,"#U.S. Mobile Operator:":1,"#Automated B<span ljsid-1=\"\">2</span>B orders once thought impossible. Now: <span ljsid-3=\"\">98</span>% automation, <span ljsid-5=\"\">2</span>.<span ljsid-7=\"\">3</span>M transactions annually, €<span ljsid-9=\"\">2</span>B revenue processed.":1,"#Transformed B<span ljsid-1=\"\">2</span>B Order Fulfillment":1,"#Carrier in Germany:":1,"#Tier":1,"#Bring every data point together. Give associates real-time insights to deliver smarter, more personal service.":1,"#Personalized, Data-Driven Engagement":1,"#Skip the IT headaches. With pre-built templates and integrations, you can launch, test, and optimize in weeks, not months.":1,"#Faster Time to Value":1,"#No more patchwork integrations or siloed systems. Customers can start, pause, and finish their journey anywhere — online or in-store.":1,"#Seamless Omnichannel Experiences":1,"#From end-to-end activations and subscriber management to omnichannel journey design, our platform reduces complexity, drives efficiency, and delivers consistency at every touchpoint.":1,"#Actv<span ljsid-1=\"\">8</span> Lab gives telecom leaders the tools to simplify activations, streamline operations, and deliver experiences customers love — online, in-store, or anywhere in between.":1,"#One Platform.":1,"#Connected Journeys.":1,"#Seamless Activations.":1,"#Telecom Activation and Customer Experience Platform":1,"#(b) Dropship & Endless Aisle Product Terms located at <a ljsid-1=\"\">https://www.iqmetrix.com/legal…</a>":1,"#Learn More about iQ Pay":1,"#iQ Pay is an all-in-one payments solution that enables an integrated payment processing experience. As a single vendor experience, all aspects of payment processing are consolidated, including support, hardware, and reporting; ultimately simplifying payments management, reducing costs, and preventing fraud.":1,"#von <span ljsid-1=\"\">Tanya MacPherson, Director of Growth & Demand Gen, iQmetrix</span> on Dec <span ljsid-3=\"\">17</span>, <span ljsid-5=\"\">2018</span>":1,"#iQmetrix | 4 Steps to Managing the Retail Grinch":1,"#4 Steps to Managing the Retail Grinch":1,"#When you've got a retail Grinch in your store, it can feel like the holidays are anything but holly and jolly. Here are a few tips when helping these…":1,"#Shutterstock / Stokkette":1,"#The best way to handle a difficult conversation is to finish it quickly while invoking those helpful tips above. The faster you can get a customer’s problem solved, the happier they will be. Making sure your staff understand how to handle these tough times — having the tools in-store to assist them — can make all the difference. Allow your staff to refund to a certain amount or authorize store credit by setting up security restrictions within RQ or use myRQ to provide manager overrides even if you’re not in-store. Don’t let the Grinch steal your time, energy, or patience this holiday season!":1,"#Some customers are going to be difficult no matter what. It has next to nothing to do with their interaction with you or even your company. They’re simply hard to please. So, don’t take these difficult situations to heart. Remember that helping customers is your job and having a positive attitude and helping the best you can is all you can do.":1,"#Don’t Take It Personally":1,"#Don’t rush through your interaction with a Terry. Ensure you’re keeping your voice calm and slow down your speech to show Terry that you’re taking the time necessary to understand her needs and provide a positive experience; there are other sales staff that can attend to other store shoppers. Listen carefully and ask closed questions for a simple <span ljsid-1=\"\"></span><span ljsid-3=\"\">‘</span>yes’ or <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>no’ answer from Terry to narrow down exactly what she wants. Keep calm and carry on.":1,"#Learning how to stay cool under pressure can help you get through challenging situations with grace. Talkative Terry doesn’t care that your store is filled with other customers who also need help and your time. She’s friendly and may be more interested in human interaction than a fast transaction, but it’s important for you to handle every customer professionally, no matter the circumstance.":1,"#Control Yourself":1,"#That way, you can offer the most appropriate solution. When listening it’s most important to be apologetic and understanding and to ensure your body language is saying the same things you are.":1,"#You’ll be better off giving him a few minutes to <span ljsid-1=\"\"></span><span ljsid-3=\"\">‘</span>vent’ and speak his mind while you get to understand his needs, feelings, and the very root of his issue.":1,"#Angry customers just want to be heard. Avoid an escalated situation with Allan by letting him talk out his frustrations without interruption. But don’t just stand there! Now is the time to practice active listening so Allan knows you’re present in the conversation and that you care about helping him find the perfect holiday item.":1,"#Show Empathy":1,"#So, whether you’re dealing with Ian who is worried about making the right decision, isn’t being clear with what he wants, and asking a lot of questions or if you’ve got an Allan on your hands who thinks he’s the priority of your day and raises his voice or gets angry to ensure he’s heard, practicing patience will allow you to accept or tolerate these hiccups without becoming too annoyed.":1,"#With most difficult customers, no matter their dilemma, patience is key. Being patient with customers will allow you to carry out the rest of these tips with ease.":1,"#Be Patient":1,"#Don’t let the negative energy in. Use these tips to help you navigate the holiday Grinch professionally, and spread some joy instead.":1,"#So, whether it’s <span ljsid-1=\"\"></span><span ljsid-3=\"\">‘</span>Angry Allan’, <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>Talkative Terry’, or <span ljsid-9=\"\"></span><span ljsid-11=\"\">‘</span>Indecisive Ian’, how well your staff are able to deal with these situations will set you apart from the rest.":1,"#Customers are in a mad dash to finish their last-minute holiday shopping and, with the countdown on, not everyone is guaranteed to be in a holly jolly spirit this season. Then transitioning into the post-holiday errands of returns and exchanges your sales reps are likely to encounter a variety of difficult customers over the next few months.":1,"#…Except for when they’re not, but that’s a moot point when it comes to your customer service. With the holidays upon us, and an influx of new and returning customers in your store, delivering an exceptional customer experience is as important as ever but may not be as easy as it sounds!":1,"#The customer is always right!<span ljsid-1=\"\">… </span>":1,"#<span ljsid-0=\"\">4</span> Steps to Managing the Retail Grinch":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Jun <span ljsid-3=\"\">27</span>, <span ljsid-5=\"\">2023</span>":1,"#by <span ljsid-1=\"\">Emily Baxter</span> on Jun <span ljsid-3=\"\">11</span>, <span ljsid-5=\"\">2021</span> in <a ljsid-7=\"\"> Payments </a>":1,"#Submitting the form assumes agreement to the Beta <a ljsid-1=\"\">terms and conditions.</a>":1,"#Fill out the form below and our team will reach out with next steps.":1,"#Sign up to pilot iQ Storefront":1,"#If you’re an active iQmetrix customer, you’re eligible. Pilot availability is rolling out carrier by carrier, so reach out to find out when your market opens and get your stores in line.":1,"#Are you eligible?":1,"#Your feedback steers what we build next for telecom retail.":1,"#Shape the product":1,"#Guided onboarding and a direct line to the iQmetrix team throughout your move.":1,"#Hands-on support":1,"#Be among the first on iQ Storefront, ahead of your segment’s general rollout.":1,"#Early access":1,"#We’re opening early access ahead of your full transition. Join the pilot program and get hands-on with iQ Storefront, with dedicated support and regular check-ins to make sure your stores succeed.":1,"#Be among the first.":1,"#PILOT PROGRAM":1,"#Explore the full platform":1,"#AI automates routine work and surfaces the right insight at the right moment, so teams move faster and sell more.":1,"#Built-in intelligence":1,"#Built to cut steps and reduce confusion, so transactions move quickly, errors drop, and customers leave happy.":1,"#Fewer clicks, faster sales":1,"#Works on desktop, tablet or mobile. Meet customers where they are and keep every interaction personal and easy.":1,"#Serve customers anywhere":1,"#Activations, payments, inventory and more in one platform, so every store runs the same playbook, and runs it well.":1,"#All-in-one sales":1,"#iQ Storefront brings every part of the sale, online, in-store, and everything between, into one simple platform. A rep can walk into the store and learn it in under an hour.":1,"#Purpose-built for telecom retail.":1,"#Why iQ Storefront":1,"#National Post: Skilled homegrown workers help Saskatchewan technology company excel":1,"#iQmetrix Endless Aisle Solution Powers Samsung Customer Engagement Award Win":1,"#RQ Named Top <span ljsid-1=\"\">3</span> on G<span ljsid-3=\"\">2</span>’s Fall <span ljsid-5=\"\">2019</span> Report":1,"#iQmetrix | iQmetrix at Mobile World Congress 2026":1,"#iQmetrix at Mobile World Congress 2026":1,"#Join iQmetrix at Mobile World Congress 2026 as we dismantle the disconnected legacy stacks holding back the global telecom industry.":1,"#Join iQmetrix at Mobile World Congress 2026":1,"#From Digital to Physical:":1,"#March <span ljsid-1=\"\">4</span>, <span ljsid-3=\"\">2026</span> | MWC Barcelona":1,"#Telecom Retail Summit at MWC":1,"#Customer Success Stories":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Jan <span ljsid-3=\"\">30</span>, <span ljsid-5=\"\">2024</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#And in February, FCC Chairwoman Jessica Rosenworcel proposed new rules which will be up for a vote in March that would crack down on robotexts as well. Rosenworcel said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>I’m asking my colleagues to join me in adopting the first FCC rules to focus on shutting down scam texts. But we’re not stopping here. Because we are going to keep at it and develop more ways to take on this growing consumer threat.”":1,"#Separately, the FCC issued <a ljsid-1=\"\">a Robocall Enforcement Notice</a> to all US-based voice service providers stating, <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>We hereby provide written notice to all U.S.-based voice service providers to take steps to effectively mitigate apparently illegal traffic from PhoneBurner and MV Realty. We consider blocking the traffic to be an example of effective mitigation.”":1,"#In late January, the FCC issued <a ljsid-1=\"\">a cease and desist letter to Twilio</a>—a publicly traded company with more than <span ljsid-3=\"\">5000</span> employees — demanding that <span ljsid-5=\"\"></span><span ljsid-7=\"\">“</span>voice service provider Twilio cease and desist from carrying the suspected illegal robocall traffic which it was apparently receiving from PhoneBurner”.":1,"#<a ljsid-0=\"\">AT&amp;T’s yearly Cybersecurity Insights Report has previously warned</a> that enterprise companies need to do more to prepare for the security threats that will come with <span ljsid-2=\"\">5</span>G, especially as the growing number of connected devices means volumetric attacks could <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>hit new peaks” in the coming years.":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Mar <span ljsid-3=\"\">30</span>, <span ljsid-5=\"\">2023</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#iQmetrix Telecom POS and Retail Management Solutions":1,"#<a ljsid-0=\"\">iQ Storefront</a>, our telecom-specific point-of-sale lowers transaction times and improves the in-store experience for reps and customers with front-of-house capabilities including mobile POS, payment processing, and contactless payments. Our retail management modules boost operational efficiency with inventory, data, analytics, omnichannel, and much more.":1,"#Past Events":1,"#No Upcoming Events & Webinars":1,"#Events & Webinars":1,"#by Megan Howse, Senior Vice President, Marketing on Jul <span ljsid-1=\"\">2</span>, <span ljsid-3=\"\">2026</span>":1,"#by Niki Blott, Event & Growth Marketing Manager on Nov <span ljsid-1=\"\">17</span>, <span ljsid-3=\"\">2025</span>":1,"#by Niki Blott, Event & Growth Marketing Manager on May <span ljsid-1=\"\">29</span>, <span ljsid-3=\"\">2026</span>":1,"#by Renee Mohr, Product Marketing Manager, iQmetrix on Nov <span ljsid-1=\"\">12</span>, <span ljsid-3=\"\">2025</span>":1,"#How to Introduce AI Into Your Wireless Retail Tech Stack":1,"#SummitX <span ljsid-1=\"\">2025</span> Recap: We Didn’t Just Talk About the Future, We Built It.":1,"#iQmetrix at DTW Ignite <span ljsid-1=\"\">2026</span>: AI Isn’t Improving Commerce. It’s Breaking the Model.":1,"#Manager, Communications":1,"#Media Contact:":1,"#Book a demo today to see how RQ can maximize efficiencies and accelerate growth!":1,"#The other type of malicious activity taking place on telecom networks is DDOS (Distributed Denial of Service) attacks — particularly volumetric attacks (attacks where a network is shut down by flooding it with requests for information). An August <span ljsid-1=\"\">2022</span> report by cybersecurity firm Radware showed that <a ljsid-3=\"\">DDOS attacks were up <span ljsid-3-1=\"\">203</span>%</a> in the second half of <span ljsid-5=\"\">2022</span> compared to the first six months.":1,"#iQmetrix | Telecom’s Battle Against Robotexts, Robocalls, and…":1},"version":5157}]