[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":3783},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":3783},{"_id":"outdated","outdated":{"#The pandemic highlighted the value of in-store experiences for shoppers, driving <a ljsid-1=\"\">an <span ljsid-1-1=\"\">8</span>% increase in bricks-and-mortar shopping</a> between <span ljsid-3=\"\">2021</span> and <span ljsid-5=\"\">2022</span>. However, the ongoing labor shortage in retail has left many retailers struggling to keep up with the staffing needed to meet increased customer expectations — in early <span ljsid-7=\"\">2023</span>, <span ljsid-9=\"\">63</span>% of retailers were operating with a <a ljsid-11=\"\">deficit of frontline employees</a>!":1,"#Regional finalists move on to the national platform where the final winners making up Canada’s Best Managed Companies are announced in March and are honored at a gala event to be held in April <span ljsid-1=\"\">2018</span>.":1,"#Established in <span ljsid-1=\"\">1993</span>, Canada’s Best Managed Companies is the country’s leading business awards program, recognizing excellence in Canadian-owned and managed companies with revenues over $<span ljsid-3=\"\">15</span> million. Every year, hundreds of entrepreneurial companies compete for this designation in a rigorous and independent process that evaluates the caliber of their management abilities and practices.":1,"#by <span ljsid-1=\"\">Beth Wanner</span> on Nov. <span ljsid-3=\"\">28</span>, <span ljsid-5=\"\">2017</span>":1,"#iQmetrix was announced as a regional finalist for the prestigious Canada's Best Managed Companies award.":1,"#<strong ljsid-0=\"\">Vancouver, November <span ljsid-0-1=\"\">27</span>, <span ljsid-0-3=\"\">2017</span> </strong>- Deloitte celebrated the best of B.C. at Canada’s Best Managed Companies Finalists event last week on Thursday, November <span ljsid-2=\"\">23</span> in Vancouver. At the event, iQmetrix was announced as a regional finalist for the prestigious award.":1,"#Canada's Best Managed Companies Selects iQmetrix as B.C. Regional…":1,"#iQmetrix is a privately-held software as a service (SaaS) company that leads the way for simplifying complicated industries and helping businesses deliver great experiences. We specialize in POS, retail management, endless aisle, drop ship, e-commerce, interactive menus, and integrated payment solutions to deliver a complete experience from start to finish of any transaction. You can find our offices in Canada and the U.S. Learn more about us at <a ljsid-1=\"\">www.iQmetrix.com</a>, <a ljsid-3=\"\">www.covasoftware.com</a>, and <a ljsid-5=\"\">www.ReadyToPay.com</a>.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on Apr. <span ljsid-3=\"\">10</span>, <span ljsid-5=\"\">2024</span>":1,"#% uptime across our entire platform.":1,"#by <span ljsid-1=\"\">Courtney Miller, Market Research and Intelligence Analyst</span> on Feb. <span ljsid-3=\"\">27</span>, <span ljsid-5=\"\">2025</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#US Tier 1 Carrier Report Highlights: Wireless Customers Still Hanging…":1,"#upgrade rates":1,"#US Tier 1 Carrier postpaid churn":1,"#Innovation (especially as it pertains to AI) remains an area of interest, and technology solutions that harness AI will be increasingly leveraged.":1,"#Faster activations and an easy-to-use, easy-to-train-on POS are essential for improving employee and customer experiences.":1,"#Enhancing customer experience to increase customer retention":1,"#While Q<span ljsid-1=\"\">4</span> promos drive higher upgrade rates, the average upgrade rate is still down YoY, indicating we are still seeing longer device lifecycles. Tracking upgrade cycles, optimizing promotions, and managing trade-in programs to counteract declining upgrade frequencies remains a priority. Real-time analytics can also plug-in here to help retailers increase attachment rates, average basket sizes, and the number of services and devices per account.":1,"#Addressing declining upgrades to increase device and accessory sales":1,"#Q<span ljsid-1=\"\">4</span> typically boosts sales but hurts margins. Real-time analytics can help retailers adjust pricing and promotions for profitability":1,"#Maximizing promotional ROI, and adjusting to increased competition":1,"#Since Q<span ljsid-1=\"\">2</span> consistently has the lowest churn and Q<span ljsid-3=\"\">4</span> the highest, carriers need robust inventory forecasting and optimized POS operations to handle seasonal fluctuations, i.e. adjusting stock levels, managing promotions, and streamlining transactions.":1,"#Seasonal inventory optimization":1,"#Increasing revenue and reducing costs":1,"#The carriers’ subscriber results and business priorities tell us they are focused on:":1,"#T-Mobile was <span ljsid-1=\"\">2024</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s industry leader in <strong ljsid-6=\"\">postpaid net account adds and net line adds</strong>.":1,"#<strong ljsid-0=\"\">Verizon saw positive prepaid net adds</strong> YoY for the first time since the TracFone acquisition.":1,"#Despite the rise in quarter-over-quarter upgrades (which is typical for Q<span ljsid-1=\"\">4</span>), <strong ljsid-3=\"\">upgrade rates as a yearly average remain down</strong>, indicating that customers continue to hold onto their devices longer (likely due to economic pressures).":1,"#However, in Q<span ljsid-1=\"\">4</span> <span ljsid-3=\"\">2024</span>, higher promo spending also led to <strong ljsid-5=\"\">slight quarter-over-quarter declines in postpaid phone-only average revenue per user </strong>for carriers that report it.":1,"#The seasonal rise in Q<span ljsid-1=\"\">4</span> churn each year aligns with higher promotional spending aimed at customer acquisition and increasing device sales, driving stronger upgrade activity for the quarter.":1,"#<strong ljsid-0=\"\">Q<span ljsid-0-1=\"\">4</span> usually sees the highest churn due to seasonal factors</strong>, whereas Q<span ljsid-2=\"\">2</span> tends to experience the lowest churn.":1,"#<strong ljsid-0=\"\">Postpaid phone churn</strong> remained stable year-over-year for AT&amp;T and Verizon and decreased slightly for T-Mobile.":1,"#Leverage AI to drive efficiencies and unlock new revenue through our fiber and edge compute assets":1,"#Execute on our capital allocation model":1,"#Focus on operational excellence, customer experience, and financial discipline":1,"#Accelerate mobility momentum and broadband growth, and scale private networks":1,"#Grow wireless service revenue, expand adjusted EBITDA and general strong free cash flow":1,"#Technology leadership":1,"#Customer centricity":1,"#Best assets":1,"#- Extend overall network lead with:":1,"#- Translate industry-leading customer growth into industry-leading financial performance":1,"#Best experience":1,"#Best value":1,"#Best network":1,"#- Achieve industry-leading customer growth fueled by combination of:":1,"#Deliberate capital allocation":1,"#Effective and efficient in everything we do":1,"#Grow durable <span ljsid-1=\"\">5</span>G and Fiber relationships":1,"#Each of the three Tier <span ljsid-1=\"\">1</span> carriers stated their <span ljsid-3=\"\">2025</span> business priorities in their respective reports, as follows:":1,"#<span ljsid-0=\"\">2025</span> Business Priorities":1,"#All three Tier <span ljsid-1=\"\">1</span> US carriers have now submitted their Q<span ljsid-3=\"\">4</span> <span ljsid-5=\"\">2024</span> reports, so let’s take a look at some of the key highlights from Verizon, T-Mobile, and AT&amp;T.":1,"#Axessorize":1,"#Manager, Marketing & Public Relations | iQmetrix":1,"#DISCLAIMER:":1,"#The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.":1,"#iQmetrix | Software Advice Once Again Names iQmetrix in FrontRunners…":1,"#Software Advice Once Again Names iQmetrix in FrontRunners Quadrant…":1,"#by <span ljsid-1=\"\">Beth Wanner</span> on Feb. <span ljsid-3=\"\">12</span>, <span ljsid-5=\"\">2018</span>":1,"#RQ is a full-suite <a ljsid-1=\"\">cell phone store POS</a> and retail management system designed specifically for cellphone stores to give wireless retailers all the tools they need to successfully run and grow their business.":1,"#iQmetrix is proud to announce it has placed on the FrontRunners quadrant for retail software for the second year in a row.":1,"#<a ljsid-0=\"\">FrontRunners</a> is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluates verified product data and end-user reviews from softwareadvice.com, capterra.com, and getapp.com, positioning the top scoring products based on capability and value for small businesses.":1,"#<strong ljsid-0=\"\">VANCOUVER, BC </strong>–<strong ljsid-2=\"\"> February <span ljsid-2-1=\"\">12</span>, <span ljsid-2-3=\"\">2018</span></strong> – iQmetrix is proud to announce it has placed on the FrontRunners quadrant for retail software for its POS and Retail Management Software, RQ, for the second year in a row.":1,"#iQmetrix FrontRunners-Retail-Quadrant-2018":1,"#www.samsung.com/us/support/samsung-care-plus":1,"#tienda Samsung Experience Store":1,"#Soporte <span ljsid-1=\"\">experto</span> <span ljsid-3=\"\">24/7</span>":1,"#Soluciones <span ljsid-1=\"\">2</span> GO Partners with iQmetrix to Offer Accessories via VMI and Dropship Services":1,"#Billion Processed in":1,"#Learn More About Avalara":1,"#a one-on-one consultation with an Avalara sales tax professional":1,"#create a better customer experience":1,"#Powered by Avalara, Tax Management is an end-to-end sales tax integration that manages tax calculation, filing, and remittance — significantly easing the burden of tax compliance. Tax Management helps your business to:":1,"#Whether you’re in Canada or the United States, tax compliance and accurate sales tax calculations can be a major headache for telecom retailers.":1,"#Vancouver, BC—April 10, 2024—Whether you’re in Canada or the United States, tax compliance and accurate sales tax calculations can be a major headache for…":1,"#Avalara makes tax compliance faster, easier, more accurate, and more reliable for <span ljsid-1=\"\">41</span>,<span ljsid-3=\"\">000</span>+ business and government customers in over <span ljsid-5=\"\">75</span> countries. Tax compliance automation software solutions from Avalara leverage <span ljsid-7=\"\">1</span>,<span ljsid-9=\"\">200</span>+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit <a ljsid-11=\"\">avalara.com</a> to improve your compliance journey.":1,"#streamline tax rate management across multiple locations and channels":1,"#To celebrate this new integration, Avalara is offering iQmetrix clients a free Sales Tax Risk Assessment, which includes:":1,"#Vancouver, BC — April <span ljsid-1=\"\">10</span>, <span ljsid-3=\"\">2024</span>—":1,"#improve sales tax compliance, no matter where you are":1,"#That’s why we’re thrilled to announce that iQmetrix — North America’s only provider of Interconnected Commerce solutions for telecom retail — has partnered with cloud-based tax compliance automation provider Avalara to deliver an all-new Tax Management integration. Tax Management is now available directly within iQmetrix’s industry-leading point of sale and retail management solution, RQ.":1,"#Tax Headaches Eased with All-New iQmetrix Tax Management Integration,…":1,"#More About Tax Management":1,"#eliminate manual processes for updating tax rates":1,"#To learn more about this new integration, click below to go the Tax Management page and our Avalara integrated partner page.":1,"#a guided nexus questionnaire":1,"#iQmetrix | Tax Headaches Eased with All-New iQmetrix Tax Management…":1,"#an in-depth analysis of economic and physical nexus tax obligations":1,"#file tax returns much more easily and efficiently":1,"#Canada, for example, has both federal and provincial sales tax, plus a patchwork of provinces with and without harmonized sales tax — all of which can make compliance tricky. In the United States, retailers are presented with <a ljsid-1=\"\">an even more complex scenario</a>, with more than <span ljsid-3=\"\">13</span>,<span ljsid-5=\"\">000</span> sales tax jurisdictions across the country, each with its own set of rates and rules that can fluctuate frequently. This makes it extremely important to ensure your sales tax footprint is properly tracked to promote accuracy of rates and the highest level of tax compliance — but it’s a real challenge to do so.":1,"#At Arcade, we use technology to bring fun to the workplace like never before. Our gamification process turns each work day into a fun stage in a game to earn real incentives. Gamification is a bold, new card to play in your strategy to bring fun to your office. Check it out and you’ll see that extra mile roll on by, day after day. Learn more about what we do.":1,"#People want to work hard for the sake of those around them. When you encourage that camaraderie with a peer recognition program, your team will feel that intrinsic desire to do a good job.":1,"#Going The Extra Mile: 3 Ways to Motivate Your Team To Achieve More":1,"#But company culture is a hard thing to nail down. It goes beyond what you do. It’s more about how you do it. Or more importantly, how you do your work <em ljsid-1=\"\">together</em>. Company culture always comes back to how you treat each other and your customers.":1,"#Mentoring: <span ljsid-1=\"\">66</span>% of employees see a lack of opportunities for professional growth, including mentorship (Tinypulse). This is a great opportunity for your managers to build trust with employees, even on an informal program.":1,"#Knowledge: Managers are the first resort when employees need to know how to do something. (Well, maybe the second, after Google.) If your managers aren’t up to speed, your employees will feel undervalued.":1,"#Learn more about iQmetrix’s integrated partner, Arcade, a leader in employee motivation and gamification.":1,"#Learn More about Arcade":1,"#How do you make the extra mile just another part of every day’s journey? How do you make <span ljsid-1=\"\">110</span>% the new <span ljsid-3=\"\">100</span>%? How do you motivate your employees to give their best effort every day, not just in emergencies?":1,"#Tinypulse reported a lack of satisfaction in several managerial areas, offering a good indication of how to improve. Make sure your managers are trained to offer:":1,"#Respect — Employees want to be valued as people, not seen as cogs in a machine.":1,"#iQmetrix | Going The Extra Mile: 3 Ways to Motivate Your Team To…":1,"#Learn more about iQmetrix's integrated partner, Arcade":1,"#Bonus: Make it Fun":1,"#Conveniently, these three answers are all linked, and improvements in all three can be <em ljsid-1=\"\">fostered</em>. You can pump up these qualities in your workplace. We’ve written at length about the impact of peer recognition programs versus that of traditional manager-to-employee recognition programs.":1,"#Intrinsic desire to do a good job (<span ljsid-1=\"\">17</span>%)":1,"#Camaraderie and peer motivation (<span ljsid-1=\"\">20</span>%)":1,"#According to <a ljsid-1=\"\">the<span ljsid-1-1=\"\">1</span>thing.com</a>, employees who experience fun on a regular basis are happier, more satisfied, and empirically better at their jobs. A <a ljsid-3=\"\">Kansas State University study</a> even cites a direct correlation between fun and motivation.":1,"#Interaction: Not just a quick squad meeting, but regular check-ins, an open door, and quick response time.":1,"#Communication: This includes expectations, plans, and strategies":1,"#Here’s a look at three top strategies.":1,"#As the Coronavirus (COVID-<span ljsid-1=\"\">19</span>) continues to spread globally, so do the feelings of anxiety and uncertainty. Our partner, <a ljsid-3=\"\">Arcade</a>, walks through how to motivate your team during these turbulent times as well as how to ensure that motivation sticks in the long term.":1,"#Mathematically, <span ljsid-1=\"\">110</span>% doesn’t exist. But you know your employees have more to offer. It’s up to you to find ways to motivate that effort until the extra mile becomes a habit, and you can reach for the next mile onward.":1,"#Train Managers Well":1,"#Peer Recognition":1,"#You get to determine your own company culture. There’s no single set of standards. But here are some example tenets:":1,"#Trust — While researching a recent article on turnover, we discovered that a major factor in employees leaving was a <a ljsid-1=\"\">lack of trust and autonomy</a>.":1,"#Motivate your team during times of uncertainty and learn how to build those processes into your operations to keep the motivation going long after.":1,"#Intentionally Create Culture":1,"#Feeling encouraged and recognized (<span ljsid-1=\"\">13</span>%)":1,"#<strong ljsid-0=\"\">Enhance Your Terminal Look:</strong> Deploy on-brand payment prompt screens and enhance your idle terminal display with custom promotional screens.":1,"#Share one device between multiple RQ or RQmobile workstations and save hundreds of dollars on hardware costs.":1,"#See how Terminal Solutions can transform your payment devices.":1,"#<strong ljsid-0=\"\">Real-Time Device Data: </strong>View all device data from one central spot, including their latest software configuration, serial number, transaction history, trends, and much more.":1,"#Save on hardware costs by removing your dependency on a <span ljsid-1=\"\">1</span>-to-<span ljsid-3=\"\">1</span> device to workstation ratio.":1,"#<strong ljsid-0=\"\">Optimize Your Terminals:</strong> Turn bottom-line breakers into money makers by ensuring your brand look and promotions reach every customer as they checkout on the terminal.":1,"#<strong ljsid-0=\"\">Schedule Your Promotions: </strong>Our simple scheduling tool lets you easily queue up new promotional screens ensuring your terminals are always on-message. Screens can be added to one location, a region or your entire operation.":1,"#<strong ljsid-0=\"\">PCI Compliant: </strong>Maintain DSS <span ljsid-2=\"\">9</span>.<span ljsid-4=\"\">9</span>.<span ljsid-6=\"\">1</span> PCI compliance by easily exporting an up-to-date list of your terminal inventory from our online Hub platform.":1,"#Reporting Features":1,"#Optimize devices by running more transactions through your existing certified hardware.":1,"#Share devices across any of our certified EMV <a ljsid-1=\"\">payment terminals</a>, including our mobile devices, and any desktop or tablet workstation.":1,"#Branding Features":1,"#<strong ljsid-0=\"\">Device Agnostic:</strong> Capture all device data in your operations no matter the make or model.":1,"#Terminal Reporting & Branding":1,"#<strong ljsid-0=\"\">Troubleshoot With Ease:</strong> Identify problem devices by filtering your device list by region, location, or active vs. non-active and view KSN and firmware information.":1,"#Improve the checkout process by ensuring your customers never wait in line to pay":1,"#<strong ljsid-0=\"\">Keep Up to Date:</strong> With EMV firmware updates delivered remotely to your device, you can rest assured that you and your business are always compliant.":1,"#Key Results from the <span ljsid-1=\"\">2023</span> Encuesta sobre tendencias en el comercio minorista de telecomunicaciones":1,"#Technology is key to overcoming retail labor challenges.":1,"#Workers who haven’t left retail have had a hard time during the pandemic. Half (<span ljsid-1=\"\">50</span>%) of frontline retail employees surveyed said that <a ljsid-3=\"\">employee staffing was either worse or much worse</a> since the pandemic, and nearly half (<span ljsid-5=\"\">43</span>%) said that the demands of the job and/or their amount of work was worse since the pandemic.":1,"#The vicious cycle: Low staffing creates poor experiences for employees and customers, causing high employee turnover.":1,"#When customers are purchasing and activating new devices, it’s common for sales reps to have to swivel-chair between multiple systems that require separate data entry — creating a long transaction time that is frustrating for the agent as well as the customer. These disparate systems also require a lot training and can be overwhelming for new employees, which further compounds the frustration for everyone.":1,"#Overall, frontline retail workers:":1,"#It’s not too surprising that <a ljsid-1=\"\"><span ljsid-1-0=\"\">74</span>% of retail workers</a> say they’re either already searching for a new job or are thinking about it in <span ljsid-3=\"\">2023</span>.":1,"#Use omnichannel solutions to combine online convenience with in-store experience.":1,"#Many retailers are turning to technology to fill the gaps by improving workflows and offering improved options for customer experience — research from Forrester shows that in early <span ljsid-1=\"\">2023</span> <span ljsid-3=\"\">80</span>% of retailers planned to use technology to <a ljsid-5=\"\">improve in-store experience for customers and employees</a>.":1,"#The shortage of retail labor isn’t going to abate any time soon. According to the <a ljsid-1=\"\">U.S. Chamber of commerce</a>, <span ljsid-3=\"\">50</span> million people quit their jobs in <span ljsid-5=\"\">2022</span>, and <span ljsid-7=\"\">1</span>.<span ljsid-9=\"\">9</span> million workers have left the workforce entirely since <span ljsid-11=\"\">2020</span>.":1,"#One key area where technology can be a game-changer is getting rid of these clunky processes that eat up valuable time and resources. A unified activation platform, such as iQmetrix’s Carrier Connect, solves these pain points by integrating disparate processes into one seamless flow, leading to a smoother and more efficient activation experience.":1,"#In the face of labor challenges, economic disruption, and ever-evolving customer expectations, staying ahead of the game requires investing in technologies that streamline workflows, reduce transaction times, and empower agents.":1,"#The labor shortage in retail remains one of the top challenges for retailers in <span ljsid-1=\"\">2023</span>.":1,"#BOPIS can also be used in tandem with solutions such as queue management and appointment booking to make sure that sales reps aren’t slammed with a lot of customers wanting to pick up and activate devices all at once.":1,"#Consumers are increasingly <a ljsid-1=\"\">beginning their shopping journeys online</a>, so why not meet your customers where they are? Omnichannel solutions like BOPIS (Buy Online, Pick Up In-Store), can take the pressure off store associates by letting customers compare product offerings and make purchase decisions online. When integrated with inventory management systems, this can also eliminate the disappointment of finding out that that the product they want isn’t in-store by letting them know what <em ljsid-3=\"\">is</em> in stock.":1,"#With fewer manual tasks, agents can focus on engaging with customers and providing top-notch customer service, thereby improving job satisfaction and retention. And the improved operational efficiency allows store operators to alleviate the workload on already stretched staff. This will allow you to not only attract top talent, but also to reduce training costs by both cutting time to competency and boosting retention of experienced team members.":1,"#Get rid of clunky processes that force reps to enter data in multiple systems.":1,"#Technology to the rescue: using retail solutions to overcome gaps and improve both employee and customer experience.":1,"#iQmetrix | Overcoming Telecom Retail’s Labor Shortage with Technology":1,"#feel exhausted after shifts":1,"#BOPIS also delivers additional profits to retailers both through increased sales and reduced costs. <a ljsid-1=\"\"><strong ljsid-1-0=\"\">Eighty-five percent of consumers</strong></a> who have used BOPIS say they have made additional unplanned in-store purchases when picking up orders!":1,"#feel undervalued and disconnected: Only <span ljsid-1=\"\">16</span>% felt their organization <a ljsid-3=\"\">highly valued their roles</a>, and only <span ljsid-5=\"\">38</span>% feel well-connected to their organization’s management.":1,"#% of frontline workers":1,"#So, what technology should wireless retailers be implementing to meet these challenges to provide superior customer and employee experience?":1,"#to the point that they have trouble enjoying time outside of work.":1,"#are struggling with exhaustion and burnout:":1,"#The ongoing labor shortage in retail has left many businesses struggling to keep up with the staffing needed to meet increased customer expectations. This…":1,"#Interested in learning more about how to overcome labor shortage challenges while providing superior activation experiences for customers and employees?":1,"#Learn more about Carrier Connect":1,"#So what’s an embattled retailer to do?":1,"#With our POS and retail management solutions found in over <span ljsid-1=\"\">19</span>,<span ljsid-3=\"\">000</span> stores, iQmetrix is the largest retail software provider for the North American wireless industry. Beyond our POS, we offer powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over <span ljsid-5=\"\">35</span> partners – enabling us to be the single solution to multiple retail challenges. For nearly <span ljsid-7=\"\">20</span> years, we’ve proven our ability to be the #<span ljsid-9=\"\">1</span> company for supporting wireless retail growth; helping carriers, dealers, and repair providers invest in software that reduces costly inefficiencies, increases profitability, and speeds up transaction times to create great customer experiences. Learn more at <a ljsid-11=\"\">www.iQmetrix.com</a>.":1,"#iQmetrix products are fully hosted software as a service (SaaS) built on micro-services. We have greater than":1,"#Completing its seamlessly integrated network of Interconnected Commerce solutions, Tom Harris has also added both <u ljsid-1=\"\"><a ljsid-1-0=\"\">Dropship</a></u> and <u ljsid-3=\"\"><a ljsid-3-0=\"\">Payments</a></u> solutions.":1,"#iQmetrix | Payment Terminal Solutions":1,"#Payment Terminal Solutions":1,"#Optimize your fleet with powerful terminal reporting, branding and sharing tools developed exclusively for the wireless industry.":1,"#Inventory Insights 4: Tackle Supply-Chain Challenges":1,"#Email:":1,"#Tom Harris Cellular is Canada’s largest TELUS and Koodo authorized retailer, with <span ljsid-1=\"\">67</span> stores across Western Canada.":1,"#iQmetrix | Samsung Care+ USA":1,"#<span ljsid-0=\"\">“</span>Without the services from iQmetrix, we would not have been able to grow our business to what it is today. But the biggest technological highlight is something that’s taken for granted. It is the reliability and robustness of iQmetrix services. We can count on them to work all day, every day.“":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">Hitfar</a></u>: a Canadian distributor of wireless accessories":1,"#Tom Harris has been with iQmetrix since <span ljsid-1=\"\">2002</span>, and we<u ljsid-3=\"\"><a ljsid-3-0=\"\"> celebrated the <span ljsid-3-0-1=\"\">20</span><sup ljsid-3-0-2=\"\">th</sup> anniversary of our partnership</a></u> with them back in <span ljsid-5=\"\">2022</span>. For <span ljsid-7=\"\">22</span> years now, this highly successful telecom retailer has relied on iQmetrix’s <u ljsid-9=\"\"><a ljsid-9-0=\"\">Point of Sale</a></u> and <u ljsid-11=\"\"><a ljsid-11-0=\"\">Retail Management System</a></u>, RQ, to scale and optimize operations across its wireless stores.":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">AppleCare</a></u>: device protection for Apple devices":1,"#Tom Harris stores are also seeing increased revenues from several members our <u ljsid-1=\"\"><a ljsid-1-0=\"\">partner ecosystem</a></u>, using the frictionless integrations from RQ into:":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">Samsung Care+ Canada</a></u>: device protection for Samsung Galaxy devices":1,"#Why Canada’s Biggest TELUS Retailer Relies on iQmetrix for Growth and…":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">Cesium</a></u>: a Canadian supplier of wireless and electronics accessories":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">Axessorize</a></u>: a Canadian mobile accessories and dropship supplier":1,"#The team at Tom Harris says RQ has allowed them to make dead stock virtually non-existent by effectively manage purchasing and relocating slow-moving products to keep inventory flowing. RQ has also enabled Tom Harris to track sales performance and attachment results, and providing instant feedback for coaching, training, and marketing.":1,"#Executive Vice President and Dealer Principal, Tom Harris Cellular":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">Statflo</a></u>: a text-based sales enablement solution":1,"#• <u ljsid-1=\"\"><a ljsid-1-0=\"\">TracPoint</a></u>: a digital business card and marketing platform":1,"#Tax Headaches Eased with All-New iQmetrix Tax Management Integration, Powered by Avalara":1,"#Million Transactions in":1,"#iQmetrix recognized with the Deloitte Technology Fast <span ljsid-1=\"\">50</span>™ Leadership Award":1,"#by <span ljsid-1=\"\">Courtney Miller, Market Research and Intelligence Analyst</span> on Feb. <span ljsid-3=\"\">28</span>, <span ljsid-5=\"\">2025</span> in <a ljsid-7=\"\"> Wireless Trends </a>":1,"#Years of Evolution":1,"#Join us for an insightful webinar on optimizing your software stack to align with your business needs and technological advancements. Whether you’re facing operational challenges, considering software consolidation, or aiming to enhance software adoption and performance, this session will equip you with practical strategies and proven methodologies.":1,"#Driving Operational Efficiencies with Intelocate":1,"#iQmetrix | Omnichannel Retail Strategies and Solutions for Telecom":1,"#Canadian Authorized Retail Solutions":1,"#Find out more about iQmetrix’s Interconnected Commerce solutions, designed for telecom retail":1,"#iQmetrix | Optimizing Inventory Management for Telecom Retailers":1,"#About Avalara":1,"#For <span ljsid-1=\"\">25</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">17</span>BN in sales last year, handling nearly <span ljsid-5=\"\">60</span> million invoices and more than <span ljsid-7=\"\">28</span> million activations, and are used by more than <span ljsid-9=\"\">370</span>,<span ljsid-11=\"\">000</span> telecom retail professionals across almost <span ljsid-13=\"\">1</span>,<span ljsid-15=\"\">000</span> clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit <a ljsid-17=\"\">www.iqmetrix.com</a>.":1,"#Inventory Insights <span ljsid-1=\"\">4</span>: Tackle Supply-Chain Challenges":1,"#Going The Extra Mile: <span ljsid-1=\"\">3</span> Ways to Motivate Your Team To Achieve More":1,"#by Statflo on Dec. <span ljsid-1=\"\">5</span>, <span ljsid-3=\"\">2022</span>":1,"#by Joannah Connolly on Jul. <span ljsid-1=\"\">13</span>, <span ljsid-3=\"\">2022</span>":1,"#Keep Customers Engaged During the Holiday Rush and Beyond":1,"#Manager, Marketing & Public Relations":1,"#Canadian Tier <span ljsid-1=\"\">1</span> Carrier Business Priorities":1,"#Here we summarize some of the key highlights from all three reports.":1,"#Following the release of the <a ljsid-1=\"\">US Tier <span ljsid-1-1=\"\">1</span> carrier quarterly reports</a>, the Canadian Tier <span ljsid-3=\"\">1</span> carriers have now also issued their Q<span ljsid-5=\"\">4</span> <span ljsid-7=\"\">2024</span> reports.":1,"#Canadian Tier 1 Carrier Report Highlights: Increased Competition…":1,"#mobile ARPU Canadian carriers":1,"#Sales associates need user-friendly, easy-to-train-on technology that enhances the in-store experience and improves efficiency.":1,"#Faster activations and a frictionless sales experience are key to keeping customers engaged.":1,"#Enhancing Customer Experience to Improve Retention":1,"#Retailers need to leverage trade-in programs, accessory bundling and device lifecycle management to offset declining smartphone sales and increase attachment rates.":1,"#TELUS highlighted increased BYOD adoption, meaning fewer subsidized sales and lower upgrade rates.":1,"#Addressing BYOD Growth and Longer Upgrade Cycles":1,"#Carriers must focus on seamless activations, bundling, and upselling IoT products. Retailers need omnichannel solutions to improve the customer journey and capture incremental revenue.":1,"#Despite declining mobile phone net adds, connected device growth remains strong and is connected to continue in <span ljsid-1=\"\">2025</span>.":1,"#Capitalizing on Growth in Connected Devices & IoT":1,"#Intense competition is driving higher churn rates for Bell and TELUS, while Rogers has seen slight improvement. Promotional intensity will likely remain high, requiring real-time analytics and dynamic pricing tools to ensure promotional strategies remain profitable without eroding margins.":1,"#Maximizing Promotional ROI and Adjusting to Increased Competition":1,"#Increasing Revenue and Reducing Costs":1,"#The Canadian carriers’ subscriber results and business priorities indicate a focus on:":1,"#Although net additions for mobile phones declined, carriers are optimistic about strong growth in other segments such as Wireline and IoT. IoT subscribers are expected to continue into <span ljsid-1=\"\">2025</span>. While IoT has a lower ARPU compared to mobile phone services, IoT products and services are often added to existing accounts or drive additional sales, making it a promising option for increasing revenue and profits.":1,"#Mobile phone net adds were down year-over-year across the board, driven by higher mobile phone churn.":1,"#TELUS also stated they’re seeing an increase in the adoption of BYOD plans.":1,"#Both TELUS and Bell also reported increases in YoY churn, attributing their rise in customer losses to an increase in customers switching to different carriers in response to more intense marketing and promotional price competition.":1,"#Rogers’ churn also reduced slightly YoY, coming in <span ljsid-1=\"\">1</span>.<span ljsid-3=\"\">53</span>% in Q<span ljsid-5=\"\">4</span> <span ljsid-7=\"\">2024</span> versus <span ljsid-9=\"\">1</span>.<span ljsid-11=\"\">67</span>% in Q<span ljsid-13=\"\">4</span> <span ljsid-15=\"\">2023</span>.":1,"#Meanwhile, Rogers’ Mobile Phone-Only ARPU remained stable with a <span ljsid-1=\"\">0</span>.<span ljsid-3=\"\">03</span>% increase YoY.":1,"#Q<span ljsid-1=\"\">4</span> <span ljsid-3=\"\">2024</span> saw Bell’s lowest Mobile Phone-Only ARPU in at least three years at $<span ljsid-5=\"\">57</span>.<span ljsid-7=\"\">15</span> (a <span ljsid-9=\"\">2</span>.<span ljsid-11=\"\">7</span>% decrease YoY), while TELUS had a Mobile Phone-Only ARPU of $<span ljsid-13=\"\">58</span>.<span ljsid-15=\"\">05</span> (down <span ljsid-17=\"\">0</span>.<span ljsid-19=\"\">8</span>% YoY).":1,"#Partially due to the heightened competitive environment, it’s no surprise we saw both Bell and TELUS report year-over-year decreases in Mobile Phone-Only ARPU (average revenue per user).":1,"#Bell, Rogers, and TELUS all pointed to the challenges of an increasingly competitive Canadian market. They anticipate continued market intensity in <span ljsid-1=\"\">2025</span>, with wireless growth further constrained by slowing immigration and population growth. However, TELUS also predicts Canada’s mobile phone penetration rate will continue to increase, as customers adopt additional mobile devices and services.":1,"#Scaling our innovative digital capabilities in TELUS Digital, TELUS Health and TELUS Agriculture & Consumer Goods to build assets of consequence":1,"#Leveraging TELUS’ world-leading technology to drive superior growth across mobile, home and business services":1,"#Elevating our customers, communities, and social purpose by honoring our brand promise, Let’s make the future friendly™":1,"#Short-term (<span ljsid-1=\"\">2025</span>)":1,"#Building a global brand and exemplifying a customers first culture, by investing in people, that are empowered through innovation, teamwork, and social purpose":1,"#Focusing relentlessly on the growth markets of data and GenAI with the national expansion of broadband, complemented by international growth for TELUS Health, TELUS Agriculture & Consumer Goods and TELUS Digital":1,"#Partnering, acquiring, and divesting to accelerate the implementation of our strategy and focus our resources on core business":1,"#Providing integrated solutions that differentiate TELUS from our competitors":1,"#Building global capabilities across data technologies and software-based services":1,"#Build a Digital Media & Content Powerhouse":1,"#Business Technology Services Leadership":1,"#Offer the Best Networks & Services":1,"#Putting the Customer First":1,"#Be the growth leader in our industry":1},"version":3783}]