[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4232},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4232},{"_id":"outdated","outdated":{"#hours per week searching for product":1,"#hours per week on inventory-related tasks, and an average of":1,"#Staff members spend an average of":1,"#% of retailers say inaccurate inventory is their biggest challenge fulfilling online orders":1,"#Two fifths of retailers identify inventory as their biggest CX challenge. The same number say that real-time inventory visibility would improve CX":1,"#For retailers struggling with poor inventory visibility, this creates a huge drain on profits. According to a <a ljsid-1=\"\">study by SML</a>:":1,"#Amid ongoing labor shortages and the rise of programs like Buy Online Pick-up In Store (BOPIS), having precise inventory visibility is vital. Inaccurate or limited inventory views result in lost sales and staff wasting time searching for products.":1,"#, where we delve into innovative solutions that can address these challenges, streamline operations, and fortify your position in the competitive retail landscape!":1,"#Stay tuned for Part":1,"#Cumbersome processes create more work and hinder data-driven decisions. However, many of these challenges can be addressed with integrated software solutions.":1,"#Fortunately, technology can help alleviate these challenges.":1,"#Trish Sale, Lead of Product at iQmetrix, provides a valuable perspective on these challenges. <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>While some level of human error may be a reality that inventory managers have to deal with, our retailers tell us that when they don’t have good, user friendly tools in place these errors can become crippling to their business. They can’t afford to add more stock to stores to compensate for inaccuracies, and the result is that their customers lose faith in their local store to have what they are looking for.”":1,"#Poor inventory visibility is creating struggles for retailers.":1,"#<strong ljsid-0=\"\">Lack of clarity</strong> – lack of accurate inventory data makes it nearly impossible to identify trends and hampers businesses’ ability to make data-driven decisions.":1,"#<strong ljsid-0=\"\">Unnecessary labor costs</strong> created by the need for additional staff to complete time-consuming processes such as manual cycle counts, error correction, and searching for inventory":1,"#<strong ljsid-0=\"\">Picking errors</strong> such as choosing the wrong SKU quantities, or simply mistaking one SKU for another":1,"#<strong ljsid-0=\"\">Data entry errors</strong><em ljsid-1=\"\">,</em> which lead to inaccurate views of product availability":1,"#<strong ljsid-0=\"\">Excess inventory on hand</strong>, which increases the numbers of write-offs and write-downs retailers have to make, cutting into margins":1,"#In the wider retail industry, only <a ljsid-1=\"\"><span ljsid-1-0=\"\">12</span>% of retailers</a> take physical inventory counts on a daily basis. However, the conversations we’ve had with telecom industry experts suggest that daily inventory counting is much more common in the telecom space. What’s makes this practice remarkable is not just the frequency, but the fact that many telecom retailers are still using cumbersome processes that cause human error. These errors in inventory counts then create a host of problems that create extra work and cut into profits, such as:":1,"#An added complication: cumbersome processes cause human error.":1,"#When you layer in the challenge of low device availability and high cost of inventory in the telecom industry, these challenges are compounded. Retailers can’t afford to overstock on devices that might not sell in a given market, but if you don’t have the device a customer wants, you know they will go down the street to your competitor.”":1,"#According to Trish Sale, Lead of Product at iQmetrix, the challenges of poor inventory visibility and management are often compounded for wireless retailers.":1,"#<span ljsid-0=\"\">21</span>% of retailers say it takes too long to locate missing inventory items":1,"#wireline/internet/cable companies that want to get into wireless services":1,"#smartphone and tablet repair businesses that are looking to expand their offerings":1,"#the retail operations of original equipment manufacturers that sell their own-brand devices but don’t activate them":1,"#Why Your Telecom Retail Operation Needs to Offer (Better) Device…":1,"#Whether you’re already offering device activations or not, there are some key ways you can improve the customer experience, along with your bottom line":1,"#iQmetrix | Why Your Telecom Retail Operation Needs to Offer (Better)…":1,"#2023 Telecom Industry Address: Unified Activation Solutions for Carriers":1,"#national retailers — from big-box electronics to general grocery and home goods stores — that are currently selling but not activating smart devices":1,"#for more details, or get in touch with our team.":1,"#our webinar here":1,"#Want to learn more about iQmetrix’s unified activation portal, Carrier Connect? Check out":1,"#What’s more, having a single set of consolidated APIs integrated to Tier-<span ljsid-1=\"\">1</span> US carriers (with automatic integration as new carriers come on-stream) means that you can deploy once and integrate to many. And it means not having to build an in-house activation solution, which can be very expensive and extremely high maintenance, requiring costly new carrier integration projects each time. Using a specialized activation solution such as Carrier Connect gives your in-house IT team the freedom to focus on other mission-critical projects.":1,"#and more.":1,"#bill payment":1,"#trade-ins":1,"#In today’s retail landscape, there are many businesses that don’t offer activations, but could do so. These include:":1,"#A unified activation portal, such as iQmetrix’s Carrier Connect, is fully integrated with carrier systems. These integrations automatically keep you up to date with carrier offerings, allowing store associates to take customers through all their options, including<strong ljsid-1=\"\">:</strong>":1,"#The answer? Use the right technology to activate devices quickly and seamlessly":1,"#Hamer explained, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Online activations can be just as cumbersome as in-store experiences, and this can mean frustrating customers simply give up, creating high fallout rates. And that means that the experience of your brand that you’re creating isn’t consistent — unless we can agree that it’s consistently poor, unfortunately.”":1,"#You aren’t scaling B<span ljsid-1=\"\">2</span>B activations and other services to business customers across any channels":1,"#The customer’s experience of your brand isn’t consistent across all purchasing channels":1,"#The clunky activation experience for customers creates high fallout rates and cart abandonment":1,"#You’re also offering online device activations, but:":1,"#It’s not just the customer experience that retailers need to worry about — today’s store operators can’t afford to create a poor store associate experience either, given the massive labor shortage and high staff turnover. Retailers can easily get <a ljsid-1=\"\">stuck in an endless loop</a> of putting too much time and money into training new agents in complex systems, creating difficult work for that sales rep, only to lose them and having to start all over again.":1,"#For those retail operations that aren’t yet offering device activations, there is a host of business reasons why you should.":1,"#<span ljsid-0=\"\">“</span>These long activation times and arduous experiences are another thing that drives down customer loyalty,” added Raymer. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>And it affects every stakeholder: the customer, the store associate, the retail operator, and the carrier.”":1,"#Hamer said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>What the poor activation experience typically comes down to is that the agent has to swivel-chair between multiple complex systems. During an activation, all the systems behind the scenes — carrier billing systems, different third-party options, and so on — are very old, burdensome, and hard to use. This is what generates this extremely high-effort transaction process.”":1,"#You’re not offering online activations, therefore losing out on potential revenue":1,"#You’re stuck in a cycle of poor sales agent experience — high agent turnover — high agent training costs":1,"#Having multiple carrier portals and logins creates an employee administration nightmare":1,"#You might be losing out on revenue by offering a limited carrier service":1,"#The clunky system fosters poor sales rep behaviors of steering the customer towards the easiest carrier portal, not necessarily the right plan for the customer":1,"#Dual data entry means a very suboptimal sales rep and customer experience":1,"#It is taking too long to activate a phone — <span ljsid-1=\"\">45</span> to <span ljsid-3=\"\">60</span> minutesis the typical transaction time":1,"#You’re activating devices in-store only — and, in most cases, that probably means:":1,"#<span ljsid-0=\"\">“</span>It’s no secret that there’s not much margin available in selling a device,” said Stacy Hamer, Chief Operating Officer of iQmetrix. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>A device typically has little to no margin. There’s some margin around the activation, and the bulk of revenue around the transaction is on the fringe — the additional fees, the additional accessories, and peripheral items like trade-in and insurance. So, you’re definitely missing out on a ton of upselling opportunities if you don’t activate, and you’re not providing that end-to-end retail journey. You want to be that one-stop shop that gives the customer everything they need, in order to create what’s ultimately most important — customer loyalty.”":1,"#You’re selling but not activating devices, which means your business is leaving money on the table by:":1,"#Here are some of the key pitfalls of not offering device activations — or <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>doing it badly” — and what our iQmetrix experts have to say about them.":1,"#<span ljsid-0=\"\">“</span>For the most part, today’s device retailers either aren’t offering activations at all, or they’re doing it badly,” said Jason Raymer, Senior Vice President of Revenue at iQmetrix. <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>That’s not to say that the retail operations are poor, but that the systems that drive activations today are overly complicated and create a poor experience.”":1,"#But getting into wireless activations has historically been a daunting task, given the complexities of all the carrier systems and disparate elements involved. This means that, even for businesses that <em ljsid-1=\"\">are</em> already offering device activations, it’s likely a disjointed and cumbersome experience for both the customer and the sales rep.":1,"#iQmetrix | Inventory Visibility in Telecom Retail, Part 1: Pain Points":1,"#<strong ljsid-0=\"\">Rent: </strong>$<span ljsid-2=\"\">30</span>/device/month":1,"#With AppleCare+ and the AppleCare Protection Plan, customers have direct access to Apple experts for help setting up their device, syncing it to other devices and using Apple-branded apps. Because Apple makes the hardware, the device operating system, and many of the apps customers use, only AppleCare can provide award-winning, integrated support and service. Customers can get help online, at any Apple Store, and Apple Authorized Service Provider worldwide – they can even schedule a call and an expert Advisor will call them back.":1,"#AppleCare+ and the AppleCare Protection Plan provide customers peace of mind knowing they can get expert help direct from the people who know their products best.":1,"#The AppleCare Experience":1,"#<strong ljsid-0=\"\">AppleCare+ is an extended service and support plan direct from Apple for iPhone and iPad products.</strong> Your customers receive two years of hardware protection and service — including two incidents of accidental damage — and can get help from Apple’s award-winning AppleCare support group as often as they would like. With Express Replacement service, Apple can usually replace the customer’s device the next business day if needed. Because Apple makes the hardware, the operating system and many of the applications customers use, no one else can provide such an amazing service and support experience. AppleCare+ extends the AppleCare experience to the customer’s home, hotel room, or other location.":1,"#<strong ljsid-0=\"\">Reliable and accessible metrics: </strong>The RQ and AppleCare+ integrated solution will allow retailers to view in-depth sales details, report on AppleCare+ enrollment metrics and easily reconcile all transactions in one place.":1,"#Accidental Damage Service Fees - Canada":1,"#Apple Watch Edition and Apple Watch Hermès":1,"#Apple Watch and Apple Watch Nike+":1,"#iPad - all models":1,"#iPhone - all models":1,"#<strong ljsid-0=\"\">Positive bottom line impact: </strong>The inherent consumer demand for AppleCare+ with the purchase of an iPhone gives retailers a lucrative channel for increasing revenues – without exposing themselves to inventory logistics, shrinkage, and handling costs.":1,"#Any other damage":1,"#Screen Only (iPhone only)":1,"#Accidental Damage Service Fees - US":1,"#Express Replacement Service for iOS devices and Apple Watch - Apple ships replacement devices next business day with packing included to return damaged devices.":1,"#Carry in iOS devices to an Apple Retail Store or other Apple Authorized Service Provider":1,"#Mail in iOS devices using a prepaid shipping box provided by Apple":1,"#Convenient service options":1,"#Up to two incidents of accidental damage for iOS devices and Apple Watch - each subject to a service fee (see below for service fee details. Not applicable to Apple TV.)":1,"#Included Siri remote and power cord - Apple TV only":1,"#AirPort device coverage":1,"#<strong ljsid-0=\"\">Smooth sales transactions: </strong>Enrolling a customer’s iPhone with AppleCare+ for iPhone is just a simple step in the RQ sales process. RQ links with Apple’s systems to ensure that auto-enrollment is quick and accurate.":1,"#Including battery coverage - iOS devices and Apple Watch":1,"#The device and included accessories":1,"#Enhanced hardware coverage":1,"#Schedule a call and Apple will call you":1,"#Help connecting to Wi-Fi networks":1,"#Troubleshoot issues, or just get help with Apple developed apps":1,"#Help with your entire Apple experience - like using AirPlay, AirDrop or iCloud":1,"#<span ljsid-0=\"\">24</span>/<span ljsid-2=\"\">7</span> priority access through getsupport.apple.com":1,"#Direct priority access to Apple exports via chat or phone":1,"#Award-winning support":1,"#<strong ljsid-0=\"\">Exceptional customer experiences: </strong>AppleCare+ auto-enrollment enables you to attach AppleCare+ when you sell an iPhone so your customers are covered when they leave your location.":1,"#Theft and Loss Coverage":1,"#Accidental Damage Coverage":1,"#Express Replacement Service":1,"#Accessories Coverage":1,"#Battery Coverage":1,"#Extended Hardware Coverage":1,"#✓":1,"#Amazing telephone Technical Support from the people who made iPhone":1,"#Others":1,"#Competitive Feature Comparison":1,"#AppleCare+ Solutions":1,"#About AppleCare+":1,"#Gain access to the best-in-class payment services. No-fuss integrations save you time and money with a direct connection to value-added features to boost your business.":1,"#Payment Processing Partners":1,"#While having items shipped directly to them is convenient and often preferred by customers, having to ship items back to companies isn’t. This is why a <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>return-to-store” process is an important piece of the omnichannel puzzle to achieving higher levels of customer satisfaction and loyalty.":1,"#<span ljsid-0=\"\">\"</span>We take a strategic approach similar to a Darwin philosophy that believes the most adaptive companies are the ones that survive and flourish,” says Scott McGillivray, Chief Strategy Officer at iQmetrix. <span ljsid-2=\"\"></span><span ljsid-4=\"\">\"</span>Our core belief is that strategy has to continuously evolve and is informed by the markets as well as the ideas that percolate up throughout the organization. It’s exciting to see these ideas and the dedication our entire team puts towards iQmetrix’s success being recognized as a B.C. finalist.”":1,"#Device dimensions":1,"#Accept payments however your customers want to pay with a card reader that does it all.":1,"#Insert, tap, swipe":1,"#Connect the card reader with your preferred mobile device and attach via the built-in magnet.":1,"#Easy pairing":1,"#Built with a long-lasting battery to keep your business going through the busiest days.":1,"#Long-lasting battery":1,"#Whether you’re in-store or on the move, we have a device for all your needs.":1,"#Flexible setup for accepting payments":1,"#<strong ljsid-0=\"\">Buy:</strong> $<span ljsid-2=\"\">99</span>/device":1,"#Complete set including cables and power":1,"#Pricing:":1,"#Affordable pricing to get you accepting in-person payments in a flash":1,"#Complete with five-bay charging":1,"#PTC Cable USB-A to USB-C, <span ljsid-1=\"\">2</span>M, angled":1,"#iQ Terminal (L) Protective Case":1,"#USB Power Adapter US":1,"#incl. <span ljsid-1=\"\">40</span>x Charger TYPEB (US)":1,"#iQ Terminal Charging Station":1,"#(no power cord)":1,"#iQ Terminal Charging Base w/DC Plug Adapter":1,"#iQ Terminal Battery":1,"#(compatible with protective case)":1,"#iQ Terminal (L) Charging Base":1,"#iQ Terminal Accessories":1,"#Standalone":1,"#Offline Processing":1,"#Chip & Swipe card":1,"#A card reader for businesses on the move":1,"#Contactless":1,"#Customizable screen & logo":1,"#Customer recognition & recurring payments":1,"#Accepts e-wallets":1,"#Accepts local payment methods":1,"#Accepts debit/credit cards":1,"#Cellular":1,"#No":1,"#April <span ljsid-1=\"\">2030</span> (v<span ljsid-3=\"\">6</span>)":1,"#PCI Validity":1,"#Operating System":1,"#GB flash &":1,"#Memory":1,"#-bit RISC processor":1,"#GHz, ARM Cortex-A":1,"#A powerful all-in-one mobile device":1,"#Quad-core,":1,"#Wh), replaceable":1,"#Battery":1,"#lbs":1,"#g /":1,"#Weight":1,"#Power Supply (PSU)":1,"#Audio speaker, audio jack":1,"#Speaker & audio jack":1,"#<span ljsid-0=\"\">40</span>mm":1,"#Paper roll size":1,"#” Touch display":1,"#User interface":1,"#Printer Availability":1,"#″ H":1,"#″ W x":1,"#Let’s Talk":1,"#mm W ×":1,"#Device dimension":1,"#Payment Experience":1,"#iQ Terminal Features":1,"#Streamline daily workflows with a <span ljsid-1=\"\">5</span>MP rear camera, barcode reader, and fingerprint reader.":1,"#Advanced technology":1,"#Built for speed and innovation, with a quad-core processor and Android <span ljsid-1=\"\">10</span> operating system.":1,"#Exceptional performance":1,"#Accept payments next to a variety of apps like your cash register, inventory, and customer order history.":1,"#All-in-one device":1,"#<strong ljsid-0=\"\">Buy: </strong>$<span ljsid-2=\"\">833</span>/device":1,"#Hassle-free device replacement over the first three years of the device lifecycle at no extra charge.":1,"#Fast replacement for iQ Terminal":1,"#Offline mode support so you can keep getting paid even if the POS is down.":1,"#Take payment… always":1,"#Automatically receive the latest updates remotely, with no custom firmware or software dependencies.":1,"#<strong ljsid-0=\"\">No custom firmware updates</strong>":1,"#Streamlined Hardware Maintenance":1,"#Store and Forward Processing":1,"#April <span ljsid-1=\"\">2031</span> (v<span ljsid-3=\"\">6</span>)":1,"#Camera / Barcode scanner":1,"#MB Flash,":1,"#Not included -":1,"#Buzzer only":1,"#Not applicable":1,"#Mobile Payment Devices For All Your Retail Needs":1,"#Payment Devices for Telecom":1,"#Frequently Asked Questions":1,"#-Waleed Ayoub, CTO, iQmetrix":1,"#2023 Telecom Industry Address: Solving the Activations Conundrum":1,"#We are PCI-DSS and SSAE<span ljsid-1=\"\">18</span> SOC <span ljsid-3=\"\">2</span> Taper <span ljsid-5=\"\">2</span> compliant and certified.":1,"#Manager, Marketing & Public Relations | iQmetrix":1,"#Regional finalists move on to the national platform where the final winners making up Canada’s Best Managed Companies are announced in March and are honored at a gala event to be held in April <span ljsid-1=\"\">2018</span>.":1,"#Established in <span ljsid-1=\"\">1993</span>, Canada’s Best Managed Companies is the country’s leading business awards program, recognizing excellence in Canadian-owned and managed companies with revenues over $<span ljsid-3=\"\">15</span> million. Every year, hundreds of entrepreneurial companies compete for this designation in a rigorous and independent process that evaluates the caliber of their management abilities and practices.":1,"#iQmetrix was announced as a regional finalist for the prestigious Canada's Best Managed Companies award.":1,"#<strong ljsid-0=\"\">Vancouver, November <span ljsid-0-1=\"\">27</span>, <span ljsid-0-3=\"\">2017</span> </strong>- Deloitte celebrated the best of B.C. at Canada’s Best Managed Companies Finalists event last week on Thursday, November <span ljsid-2=\"\">23</span> in Vancouver. At the event, iQmetrix was announced as a regional finalist for the prestigious award.":1,"#Canada's Best Managed Companies Selects iQmetrix as B.C. Regional…":1,"#iQmetrix is a privately-held software as a service (SaaS) company that leads the way for simplifying complicated industries and helping businesses deliver great experiences. We specialize in POS, retail management, endless aisle, drop ship, e-commerce, interactive menus, and integrated payment solutions to deliver a complete experience from start to finish of any transaction. You can find our offices in Canada and the U.S. Learn more about us at <a ljsid-1=\"\">www.iQmetrix.com</a>, <a ljsid-3=\"\">www.covasoftware.com</a>, and <a ljsid-5=\"\">www.ReadyToPay.com</a>.":1,"#Rewards":1,"#clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit":1,"#O’Reilly agreed that the convergence of holographic tech such as ARHT’s with deep machine-learning <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>brains” that other companies are creating could result in the ultimate hologram customer service agent.":1,"#Conor O’Reilly, West Coast Sales Representative at ARHT Media, told iQmetrix, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The great thing is that you can beam these live broadcasts to multiple locations at once, and continue to broadcast it over and again as it will have been recorded.”":1,"#Michael Jung, Global Business Development Lead at Deepbrain AI, told iQmetrix, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>You can replicate your virtual human on your company’s CEO, a celebrity, your company’s brand ambassador, or simply an have anonymous agent if you prefer.”":1,"#Mobile":1,"#GB RAM":1,"#mAh (":1,"#″ L x":1,"#mm H /":1,"#mm L x":1,"#MB RAM":1,"#MH":1,"#v":1,"#mAh,":1,"#V -":1,"#(mm":1,"#<span ljsid-0=\"\">“</span>Mostly our customers find that they suddenly have new features or capabilities appear, or they see performance improvements or other features that we’ve been doing, without any indication from their side that anything has happened. <span ljsid-2=\"\">It just works.</span>”":1,"#iQmetrix also operates <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>canary” releases on small segments to test out that changes are working properly before rolling them out more broadly, in a way that has zero impact.":1,"#An example here would be <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>backwards compatibility.” This is where iQmetrix might make changes to a solution the client works with and, because their systems are interconnected with iQmetrix APIs, their systems will keep working no matter what is happening on the back end.":1,"#One simple example is password complexity requirements. The PCI standard is not as high as iQmetrix deems necessary, so iQmetrix solutions impose higher levels of complexity requirements. Collinge said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>This may not be a thrilling talking point, but it’s a great example of where we evaluate for ourselves whether we think that’s good enough or whether we need to go above and beyond.”":1,"#Gill stressed the importance of taking a strategic, forward-looking approach to application security. He said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Application security is a continuously evolving discipline — our multi-year Maturity Action Plan ensures we are building a strong, adaptable, and sustainable security foundation. This approach helps address specific application security challenges and objectives by providing an actionable roadmap for our security and development teams.”":1,"#<span ljsid-0=\"\"><strong ljsid-0-0=\"\">Implementation</strong></span>: Ensuring that code is written with security in mind. This involves following secure coding practices, performing regular code reviews, and leveraging tools to detect and prevent vulnerabilities. Azure DevOps integrates seamlessly into our SDLC, offering secure repositories, automated testing, and CI/CD pipelines. With GitHub Advanced Security, integrated into our workflows, we identify vulnerabilities in code early through dependency scanning and secret management.":1,"#<span ljsid-0=\"\">“</span>Application security goes beyond deploying tools and conducting tests; <strong ljsid-2=\"\"><span ljsid-2-0=\"\">it involves harmonizing people, processes, and technology </span></strong>to comprehensively manage and mitigate application security risks.”":1,"#<span ljsid-0=\"\">“</span>For example, you can have multiple servers hosting the data, and then you can have cross-regional redundancy as well. Let’s say most of the servers are in a data center in Azure East — we can replicate the data in Azure West.”":1,"#Collinge said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We make sure to address what happens when things go wrong. Even if there are problems with Azure servers or the internet or whatever may happen, our clients want to know their data is secure. Not just from a security standpoint, but also from an availability perspective — to be sure we’re not going to lose their data. We can provide multiple layers of redundancy based on the client’s need.":1,"#Collinge said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We’re giving our clients’ specific segments of data the personalized attention it needs to be fully secure.”":1,"#Within the Azure environment, all data <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>at rest” is stored in an encrypted state, and iQmetrix applies additional encryption levels on an as-needed basis, where it is best practice to do so or iQmetrix considers the information to be particularly sensitive.":1,"#<span ljsid-0=\"\">“</span>Even if the whole East Coast were to go offline tomorrow, their data is on the West Coast as well, so they don’t lose any of it.”":1,"#However, for iQmetrix, compliance with recognized security standards is our own <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>table stakes” — the bare minimum level that we deem acceptable. iQmetrix goes over and above these levels in its security features to ensure standards are even higher.":1,"#He added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We are also one of the few organizations out there that has a full PCI level one environment that we run ourselves. Most point-of-sale and retail management software providers don’t do that themselves — they outsource that to somebody else.”":1,"#Jason Collinge said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>These third-party, independent audits ensure that we’re not just saying we’re doing all these things, but that we’re actually doing them.”":1,"#<span ljsid-0=\"\">“</span>Our integration with Azure empowers iQmetrix to deliver unparalleled scalability, security, and flexibility.”":1,"#Waleed Ayoub, Chief Technology Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Our integration with Azure empowers iQmetrix to deliver unparalleled scalability, security, and flexibility. This partnership ensures that we can meet the dynamic needs of our clients, whether they’re managing a single retail location or thousands, all while leveraging Azure’s robust infrastructure to maintain optimal performance and cost-efficiency. This seamless collaboration with Azure not only enhances our service offerings but also aligns perfectly with our clients’ cloud transformation strategies, providing them with the best possible technological solutions for their business growth.”":1,"#<span ljsid-0=\"\">“</span>This means the client must make use of enough computing and storage resources to generate value. So, instead of running the client’s retail management workload and customer data on iQmetrix’s own Azure tenant, we could opt to run their workloads on servers that we manage but that come under the client’s Microsoft contract. That’s one way we can support our client’s cloud transformation technology strategy over and above the unparalleled value our retail management platform already provides, even though we’re running the workload for them.”":1,"#Jason Collinge explained, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Most of our enterprise customers are already dealing with Microsoft Azure. They will have contracts, similar to our own Azure contract, where Azure agrees to give them partnership incentives if the client guarantees a certain level of consumption and use over a certain timeframe.":1},"version":4232}]