[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":3850},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":3850},{"_id":"outdated","outdated":{"#Rent: $30/device/month":1,"#However, what happens when you look deeper than surface stereotypes like „Gen Z is incapable of doing anything without a smartphone” and „Baby Boomers always hold their phones at weird angles on video calls”?":1,"#The pace of this technological revolution is happening faster than any other time in history, which has predictably resulted in very different generational approaches toward this technology. Adults in their early 20s have literally grown up using this technology, while Baby Boomers can still remember when „computers” were machines that took up an entire room.":1,"#Device dimensions":1,"#Accept payments however your customers want to pay with a card reader that does it all.":1,"#Insert, tap, swipe":1,"#Connect the card reader with your preferred mobile device and attach via the built-in magnet.":1,"#Easy pairing":1,"#Built with a long-lasting battery to keep your business going through the busiest days.":1,"#Long-lasting battery":1,"#Whether you’re in-store or on the move, we have a device for all your needs.":1,"#Flexible setup for accepting payments":1,"#Buy: $99/device":1,"#Complete set including cables and power":1,"#Pricing:":1,"#Affordable pricing to get you accepting in-person payments in a flash":1,"#Complete with five-bay charging":1,"#PTC Cable USB-A to USB-C, 2M, angled":1,"#iQ Terminal (L) Protective Case":1,"#USB Power Adapter US":1,"#incl. 40x Charger TYPEB (US)":1,"#iQ Terminal Charging Station":1,"#(no power cord)":1,"#iQ Terminal Charging Base w/DC Plug Adapter":1,"#iQ Terminal Battery":1,"#(compatible with protective case)":1,"#iQ Terminal (L) Charging Base":1,"#iQ Terminal Accessories":1,"#Standalone":1,"#Offline Processing":1,"#Chip & Swipe card":1,"#A card reader for businesses on the move":1,"#Contactless":1,"#Customizable screen & logo":1,"#Customer recognition & recurring payments":1,"#Accepts e-wallets":1,"#Accepts local payment methods":1,"#Accepts debit/credit cards":1,"#Cellular":1,"#No":1,"#April 2030 (v6)":1,"#PCI Validity":1,"#Operating System":1,"#GB flash &":1,"#Memory":1,"#-bit RISC processor":1,"#GHz, ARM Cortex-A":1,"#A powerful all-in-one mobile device":1,"#Quad-core,":1,"#Wh), replaceable":1,"#Battery":1,"#lbs":1,"#g /":1,"#Weight":1,"#Power Supply (PSU)":1,"#Audio speaker, audio jack":1,"#Speaker & audio jack":1,"#40mm":1,"#Paper roll size":1,"#” Touch display":1,"#User interface":1,"#Printer Availability":1,"#″ H":1,"#″ W x":1,"#Let’s Talk":1,"#mm W ×":1,"#Device dimension":1,"#Payment Experience":1,"#iQ Terminal Features":1,"#Streamline daily workflows with a 5MP rear camera, barcode reader, and fingerprint reader.":1,"#Advanced technology":1,"#Built for speed and innovation, with a quad-core processor and Android 10 operating system.":1,"#Exceptional performance":1,"#Accept payments next to a variety of apps like your cash register, inventory, and customer order history.":1,"#All-in-one device":1,"#Buy: $833/device":1,"#Hassle-free device replacement over the first three years of the device lifecycle at no extra charge.":1,"#Fast replacement for iQ Terminal":1,"#Offline mode support so you can keep getting paid even if the POS is down.":1,"#Take payment… always":1,"#Automatically receive the latest updates remotely, with no custom firmware or software dependencies.":1,"#No custom firmware updates":1,"#Streamlined Hardware Maintenance":1,"#Store and Forward Processing":1,"#April 2031 (v6)":1,"#Camera / Barcode scanner":1,"#MB Flash,":1,"#Not included -":1,"#Buzzer only":1,"#Not applicable":1,"#x":1,"#Mobile Payment Devices For All Your Retail Needs":1,"#Payment Devices for Telecom":1,"#Lauren Wilmsen, Vice President of Product — Retail at iQmetrix, said, “We’re thrilled to be launching iQ Payments as part of the next generation of wireless retail technology from iQmetrix. This solution truly showcases that our next generation of products are geared towards addressing real pain points in the retail space, while ensuring our clients are always able to offer the best experience for their customers and their employees.”":1,"#iQmetrix | Canada's Best Managed Companies Selects iQmetrix as B.C.…":1,"#Physical workplace":1,"#Employee communications":1,"#Vacation and time off":1,"#Work atmosphere and social":1,"#iQmetrix Joins Forces with Retail Video Analytics Platform Savi":1,"#Health, financial, and family benefits":1,"#Performance management":1,"#Mobile":1,"#GB RAM":1,"#mAh (":1,"#″ L x":1,"#mm H /":1,"#mm L x":1,"#MB RAM":1,"#MH":1,"#v":1,"#mAh,":1,"#V -":1,"#(mm":1,"#iQ Payments is an essential component of a mobile-first retail strategy, as it enables stores to take payments anywhere with sleek mobile terminals and card readers, and offers one-click payment options on the customer’s own device with the integrated Remote Pay cardless solution.":1,"#iQ Payments is a scalable solution that is designed to evolve as retail businesses grow. This solution simplifies financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience. It enables retailers to streamline payments management, reconcile more efficiently, and reduce fraud. For large-scale businesses, it also allows for enterprise scalability, enabling retailers to deploy stores quickly and efficiently while managing numerous devices across multiple locations.":1,"#That’s why iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, is proud to launch iQ Payments — an end-to-end, embedded, mobile-first payments solution that is part of the first wave of iQmetrix’s next-generation technology suite. This payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies.":1,"#Vancouver, BC, Canada — April 2, 2025—Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments. Today, it’s tap-to-pay; tomorrow, it might be cardless payments — it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.":1,"#by Joannah Connolly on Apr. 2, 2025":1,"#iQmetrix Launches Next-Generation, Mobile-First Payments Solution for…":1,"#Vancouver, BC, Canada—April 2, 2025—iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, is launching iQ…":1,"#iQ Payments, visit the web page.":1,"#To learn more about":1,"#To get started, current iQmetrix clients can learn more about iQ Payments and Remote Pay solutions from their Account Manager.":1,"#As the phases of iQmetrix’s Generation 8 suite of Interconnected Commerce solutions roll out, users of iQ Payments will continue to benefit exponentially from its seamless integration with AI-driven customer lifecycle management solutions and AI-powered business data analytics, among many more innovations in the pipeline.":1,"#No custom firmware updates: Automatically receive the latest updates remotely, with no custom firmware or software dependencies.":1,"#Freedom to rent or buy hardware: Purchase terminals outright or lower your capex with our new monthly rental option, complete with fast replacement program.":1,"#Mobile-first payment terminals: Explore in-person payment devices designed to meet your retail needs. With our lightweight card reader or powerful mobile Android device, our flexible hardware options allow you to take payment anywhere.":1,"#Online chargeback management: Save time and money by managing chargebacks through our centralized reporting tool. Manage your chargeback history, view data across all locations, and dispute chargebacks directly from the report.":1,"#No more failed payments: Take payments regardless of connectivity status to either the POS or the internet, so you can always put your customers’ experience first. Ensure reliable transactions with cellular-enabled terminals and offline processing.":1,"#Strong security and fraud reduction: Stay protected with fully PCI, PSD2, and EMV-compliant payment flows. Transactions are simplified with card-not-present refunds, and fraud is easily detected and prevented in real time.":1,"#Everything in one place: From onboarding to hardware sourcing to payment support and everything in between, iQ Payments is the only payments platform you need, embedded seamlessly in your POS. This allows wireless retailers to reduce vendor complexity, streamline troubleshooting, and resolve issues faster with a single source of truth.":1,"#Streamlined checkout experiences: Attract more customers by offering all their preferred payment methods — including Google Pay, Apple Pay, and other digital wallets — either on tethered payment terminals, mobile terminals, or via their own devices with Remote Pay.":1,"#Some of the benefits of iQ Payments include:":1,"#Additional information about Drexel Industries can be found at Drexel.ca.":1,"#Through a strong core of strategic partners, including telecommunications service providers, national retailer partners, and regional players, Drexel connects homes to a myriad of products and services throughout Canada, including: Amazon.ca, Bell, Best Buy, Canada Computers, Canadian Tire, Chatr, Cityfone, Costco, Destination Mobile, Eastlink, eBay.ca, Fido, Giant Tiger, Glentel (Telephone Booth, Wireless Wave, Wireless Etc.), Home Depot, Home Depot, Home Hardware, Home Outfitters, Hudson Bay Company, Hudson Group, Infinity Telecom, Jump +, JSYK, Koodo, Loblaw’s, London Drugs, Lowes, Mark’s Work Wearhouse, MEC, Metro, Newegg.ca, Nordstrom, PC Mobile, Prairie Mobile, Relay Stores, Rogers, Running Room, Saks, Shoppers Drug Mart, Sobey’s, Staples, Telus, The Shopping Channel, TSC Stores, The Source, Telus, TJ Max, Videotron, Virgin Mobile, Visions Electronics, Walmart, Wayfair.ca, Wireless Age, and WOW Mobile, among others.":1,"#About Drexel":1,"#Drexel manages warehousing space that provides national accessibility to Canadian customers. Whether you require a dedicated or shared user space, Drexel can custom build a scalable solution that supports your current and future warehousing needs. Each of our solutions is designed to optimize both location and space while minimizing handling and inventory levels — all with an eye for reducing fixed costs and other drains on working capital. We match this physical capability with an industry-leading warehouse management system that offers real-time visibility of your inventory position.":1,"#iQmetrix Partners with Ice Mobility to Offer Mobile Accessories and VMI Services":1,"#Community involvement":1,"#Training and skills development":1,"#Facultatif2":1,"#Habib added, “At iQmetrix, we’re using AI to understand which customers to engage with, what products and services are important to them, what offers and discounts are required, what the right channel is, and what the optimal call to action is. All to create those special moments at every stage of the customer lifecycle.”":1,"#In future, we may see an explosion in smart AI kiosks or interactive displays, powered by natural language processing and machine learning, acting as digital concierges. Customers will be able to ask specific questions such as, “What’s the best phone for photography under $800?” and instantly receive curated suggestions based on real-time product specs, customer reviews, and inventory availability.":1,"#iQmetrix | iQmetrix Launches Next-Generation, Mobile-First Payments…":1,"#Payroll-ready reporting":1,"#Monitor sales with comprehensive reporting that offers actionable data to boost performance and sustain high engagement.":1,"#Detailed performance insights":1,"#Design flexible commission models that adapt to various employee types and product lines, ensuring fair and motivating rewards for every sale.":1,"#Customizable payout structures":1,"#Efficiently create, manage, and group employee profiles to assign tailored incentive programs and simplify payout processes.":1,"#Our commission and incentive solution keeps employees motivated with real-time sales performance tracking.":1,"#Streamlined employee management":1,"#Want to motivate and boost performance of your wireless retail employees?":1,"#Assign specific permissions and security roles to ensure that sensitive data is accessible only to authorized personnel.":1,"#Secure Access and Role Management":1,"#Our commission and incentive solution keeps employees motivated with real-time sales performance tracking. Easily manage employee profiles, group them for customized payouts, and tailor reward structures to fit your unique business model — all while driving engagement with detailed performance insights.":1,"#Generate detailed reports that offer actionable insights into sales performance and commission accrual, helping you make data-driven decisions.":1,"#Monitor every sale as it happens, providing immediate performance updates to keep teams focused and motivated.":1,"#Real-Time Sales Tracking":1,"#Configure commission and incentive models to match your unique business structure, whether it’s based on employee type, product category, or sales volume.":1,"#Customize Commissions Settings":1,"#Easily create and manage individual employee profiles, and organize them into groups to tailor commission plans based on roles or regions.":1,"#Motivated Employees Build Better Relationships":1,"#Seamlessly generate payroll from performance reports, making it easier to calculate and distribute earnings based on real-time sales data.":1,"#Empower Your Sales Team, Elevate Your Success":1,"#Retail Employee Commission and Incentive Software":1,"#Watch the seven-minute video recording of the Product Lifecycle Management section of the Industry Address, below":1,"#Sale explained to the audience how iQmetrix is currently developing and testing new AI-driven technologies to create new Product Lifecycle Management solutions, with the aim of launching products in 2025. These products will maximize inventory management efficiencies, offer accurate demand forecasting, increase revenues, and ensure sales are never missed because of stockouts.":1,"#At the 2024 Telecom Industry Address at SummitX recently, Trish Sale, iQmetrix’s Vice President of Product, took some time to delve into the challenges and possible solutions.":1,"#The vast amounts of data involved from all segments of the supply chain can make it extremely difficult to predict when and where products are needed. However, this is where new technologies such as artificial intelligence can be a game-changer.":1,"#Inventory management and demand forecasting is a challenging but essential part of the telecom retail business.":1,"#SummitX 2024: AI Technology to Power Inventory Demand Forecasting and…":1,"#At the Telecom Industry Address, Trish Sale, iQmetrix’s Vice President of Product, explained how new AI technology is radically improving product…":1,"#iQmetrix | SummitX 2024: AI Technology to Power Inventory Demand…":1,"#For any questions regarding this Privacy Policy, please contact us at":1,"#The Future is Anywhere: 2021 Trends in Telecom Retail":1,"#Support Services":1,"#About Mediacorp Canada Inc.":1,"#Ingenico Wi-Case Back Plate Kit X1":1,"#ION-C16A-1S":1,"#Handeholder Mozee iSMP4 Holster":1,"#RQmobile Hardware US":1,"#Ingenico Single Charging Dock":1,"#Ingenico Wi-Case Face Plate Kit X1":1,"#Our Case Picks":1,"#Cash Drawer Adapters and Cables":1,"#Ingenico 5 Bay Charging Dock":1,"#RQmobile Hardware Canada":1,"#Pink":1,"#Great Options":1,"#Cash Drawer Cables and Accessories":1,"#Purple":1,"#Contact us for more information.":1,"#AI-powered sales and service tools that guide sales associates in real time with smart recommendations and next-best actions that boost confidence and conversion.":1,"#A unified customer view that gives staff a complete picture of each customer’s history, preferences, and activity to deliver personalized experiences.":1,"#However, AI-powered in-store assistance is helping to eliminate these friction points in several ways:":1,"#For a customer, walking into a cellphone store can sometimes feel overwhelming, with numerous models and complex plans to navigate. On the sales associate side, it can be almost impossible for them to remember all the options, promotions, rate plans, accessories, add-ons, and upselling opportunities they should be discussing with the customer — especially in a retail sector that sees a high turnover of staff that constantly need new training.":1,"#Artificial Intelligence (AI) is emerging as a game-changer in this sector, transforming the customer journey from the moment they consider a new device to long after their purchase.":1,"#Artificial Intelligence (AI) is emerging as a game-changer in the telecom retail sector, transforming the customer journey with personalized service and…":1,"#This is especially true for cellphone stores where customers expect a consultative approach, with informed service and personalized recommendations.":1,"#Keep on top of rapidly changing industry trends and how technology is responding to them by subscribing to The Overview monthly newsletter.":1,"#AI is fundamentally reshaping the wireless retail industry, in almost every aspect of retail operations. By embracing AI, wireless retailers can go beyond just selling devices — they can create tailored, frictionless experiences that keep customers coming back.":1,"#The power of AI… embedded in iQmetrix solutions":1,"#Furthermore, these kinds of AI-powered chatbots and virtual assistants are enhancing online and hybrid customer service and streamlining e-commerce operations in wireless retail. These tools provide real-time support and personalized recommendations without the need for human intervention, improving efficiency and convenience.":1,"#We can expect to see stores integrating these AI assistants with mobile apps or QR codes on display units, allowing customers to compare models side-by-side, see hands-on videos, or check compatibility with their current carrier plan. This empowers the customer to make confident choices independently.":1,"#The next phase of AI in wireless retail?":1,"#In today’s fast-paced digital world, delivering a seamless and engaging customer experience is no longer optional — it’s essential.":1,"#AI-powered workflows are another significant way this technology is revolutionizing the sales associate and customer experience. In addition to recommending devices, accessories, or add-ons, the AI assistant could remind the sales rep to carry out certain tasks as part of the transaction flow, such as those fraud-prevention steps and credit checks. This means that all the bases are covered without the store associate having to pull their attention away from giving the customer a great, engaged experience.":1,"#AI-powered sales workflows":1,"#Photo ID verification: Use computer vision to validate the authenticity of submitted identification documents.":1,"#Unusual purchase behavior: Detect multiple purchases by the same individual across locations in a short timeframe.":1,"#Payment pattern analysis: Identifying high-risk behaviors like excessive gift card usage, which may indicate fraud.":1,"#Address validation: Using AI to verify that the submitted address is legitimate and not an abandoned or invalid location.":1,"#Proximity verification: Calculating the distance between the applicant’s address and the store to flag suspicious discrepancies.":1,"#When it is time to activate the device with a carrier’s rate plan, AI can help the sales associate with many fraud-prevention practices that are often done manually at present, taking up valuable time in the customer’s journey and causing transaction friction points. These include:":1,"#Fraud-prevention tools":1,"#by Joannah Connolly on Apr. 21, 2025":1,"#This personalization extends beyond the phone itself to compatible cases, insurance plans, screen protectors, data packages, and promotions. AI can suggest relevant add-ons, ensuring customers feel the recommendations are thoughtful and relevant, building trust and driving loyalty. This also helps in increasing basket size and conversion rates.":1,"#Value-conscious recommendations: If a customer is price-sensitive and tends to prefer mid-range devices, AI can proactively surface trade-in offers, current promotions, and high-value devices that balance performance with affordability.":1,"#Device and accessory suggestions: Customers have a wide range of needs and desires when it comes to buying smartphones and accessories, which AI can help narrow down. For example, if a customer profile suggests that they value phones with high-resolution cameras, AI can recommend some, plus appropriate accessories from durable cases to tripods. If the customer travels often, it could recommend phones with dual SIM support or global compatibility.":1,"#Plan optimization: Analyze the customer’s current plan, usage patterns, and market offerings to recommend the best-fit device and plan for their needs.":1,"#By analyzing a customer’s browsing behavior (both online and in-store), purchase history, and even current device usage patterns, AI can build a customer profile that goes beyond surface-level needs. Some examples where this would help are:":1,"#Personalization and recommendations":1,"#Cellphone shopping is rarely one-size-fits-all. Armed with the right technology that has AI assistant tools integrated, staff can access real-time insights about customer preferences or browsing history, enabling them to jump into the conversation already understanding the customer’s needs. This allows for more efficient and personalized recommendations.":1,"#Today’s reality: the point-of-sale AI assistant":1,"#Let’s dig further into how AI is transforming these areas.":1,"#Seamless self-serve options that empower customers to explore, compare, and take action on their own, both in-store and online.":1,"#For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.":1,"#As Wireless payment terminals don’t require a physical connection to the PC running RQ, they offer a mobile payment companion to RQmobile.":1,"#Each fully-integrated EMV-capable payment terminal within the location will be accessible to RQmobile users, who will be prompted to choose a payment device during checkout. To learn more about how to set this up, please refer to this setup guide.":1,"#In looking at other types of apps, however, an interesting picture emerges when looking at which age groups uses them the most. Education, social, and media apps were most-used by Gen Z. Apps most-used by Millennials were largely interest-specific, including health and fitness, food & drink, and lifestyle. Whereas the apps most-used by Gen X and Boomers — weather, news, and medical apps — reflect a more utilitarian approach. Even in app types that are used by everyone, such as banking apps and dating apps, generational differences are reflected in which apps people use, with Gen Z largely making different choices than their older counterparts.":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Feb. 28, 2025 in Wireless Trends ":1,"#Long-term (2025 & Beyond)":1,"#iQmetrix Honored as One of North America’s Top 50 Inspiring Workplaces":1,"#iQmetrix Ranked in 2023 BC’s Top 50 and Canada’s Most Family-Friendly Employers Lists":1,"#A":1,"#MMF-VL1616E-06":1,"#iQmetrix Carrier Activation POS Integration Software":1,"#Canadian Tier 1 Carrier Business Priorities":1,"#Here we summarize some of the key highlights from all three reports.":1,"#Following the release of the US Tier 1 carrier quarterly reports, the Canadian Tier 1 carriers have now also issued their Q4 2024 reports.":1,"#Canadian Tier 1 Carrier Report Highlights: Increased Competition…":1,"#mobile ARPU Canadian carriers":1,"#Sales associates need user-friendly, easy-to-train-on technology that enhances the in-store experience and improves efficiency.":1,"#Faster activations and a frictionless sales experience are key to keeping customers engaged.":1,"#Enhancing Customer Experience to Improve Retention":1,"#Retailers need to leverage trade-in programs, accessory bundling and device lifecycle management to offset declining smartphone sales and increase attachment rates.":1,"#TELUS highlighted increased BYOD adoption, meaning fewer subsidized sales and lower upgrade rates.":1,"#Addressing BYOD Growth and Longer Upgrade Cycles":1},"version":3850}]