[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4565},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4565},{"_id":"outdated","outdated":{"#Explore Interconnected Commerce":1,"#Discover how iQmetrix helps telecom operators unify digital and in-store experiences with an AI-native commerce platform built for the next era of retail.":1,"#Ready to move from fragmented retail to true phygital commerce?":1,"#Telecoms’ complexity makes it ideal for the mixture of the physical and digital in retail. That’s not going to change.”":1,"#I see telcos having large flagship stores that are full service, offering not only basic retail and device support but unique hybrid experiences,” he predicts.":1,"#At the same time, these AI agents will play a growing role within retail operations, supporting both customer journeys and employee workflows.":1,"#In this model, the customer journey increasingly begins outside traditional telco channels, with AI tools aggregating options and guiding decisions. This presents both an opportunity and a threat for the telcos. Those that adapt quickly can capitalise on a new route to customer acquisition, while those that fail to expose their offerings via APIs risk being excluded from these new buying pathways.":1,"#The next phase of retail disruption is rapidly approaching in the form of agentic AI, where digital agents can act on behalf of customers to navigate purchasing decisions.":1,"#Agentic commerce will demand change":1,"#Apple, frequently cited as a benchmark, exemplifies a model where digital and physical interactions are tightly integrated and designed around the user journey from the outset.":1,"#This lack of a top-down, experience-led strategy contrasts sharply with best-in-class retailers, like Apple, who design their retail strategy around the user journey from the outset":1,"#For Krywulak, this is a fundamental error, arguing that operators’ strategies should begin by defining the desired customer experience and expanding from there.":1,"#This fragmentation is further entrenched by telcos’ tendency to approach change incrementally, aiming to solve problems in isolation rather than redesigning journeys holistically.":1,"#Culture, not technology, is the primary barrier":1,"#In practice, this means ensuring that the same systems and data underpin both environments. Key customer interactions, such as checking upgrade eligibility, trade-in value, or product availability, should be consistent regardless of channel.":1,"#Of course, addressing this challenge is no small feat. The telco industry has long discussed the challenges and benefits of creating a seamless digital – physical retail experience, but few have truly embraced the approach.":1,"#This fragmentation is most visible when customers move between channels. Journeys that begin online frequently collapse in-store, resulting in a frustrating customer experience.":1,"#The mobile industry has long suffered from a persistent failure to connect digital and physical channels into a seamless journey. Despite operators investing heavily in apps and online tools, the in-store experience often remains disconnected from the online experience.":1,"#Telco retail: fragmented and frustrating":1,"#Speaking to Total Telecom, Krywulak shed light on the broken customer retail experience, organisational inertia, and why operators must embrace AI and hybrid retail models.":1,"#Despite decades of technological change, from early mobile devices to eSIM, the core telco retail experience has remained largely static. For Christopher Krywulak, CEO and founder of iQmetrix, the industry now faces the harsh reality of a long-delayed transformation, with rising customer expectations and rapid AI advances pushing operators towards a more holistic retail model.":1,"#Originally published on <strong ljsid-1=\"\"><a ljsid-1-0=\"\">Total Telecom</a></strong>":1,"#by <span ljsid-1=\"\">Harry Baldock, Editor, Total Telecom</span> on Apr <span ljsid-3=\"\">8</span>, <span ljsid-5=\"\">2026</span>":1,"#iQ Storefront + iQ Pay":1,"#by <span ljsid-1=\"\">Ash Kreider</span> on Apr <span ljsid-3=\"\">9</span>, <span ljsid-5=\"\">2024</span> in <a ljsid-7=\"\"> Interconnected Commerce </a>":1,"#by Joannah Connolly on Nov <span ljsid-1=\"\">18</span>, <span ljsid-3=\"\">2024</span>":1,"#by <span ljsid-1=\"\">Niki Blott, Event & Growth Marketing Manager</span> on May <span ljsid-3=\"\">6</span>, <span ljsid-5=\"\">2026</span>":1,"#iQmetrix to Showcase Intelligent Commerce Operating System and…":1,"#COPENHAGEN, Denmark — May 6, 2026 — iQmetrix, the Intelligent Commerce Operating System for telecom, announced today it will exhibit, speak, and compete…":1,"#iQmetrix Announces First-Ever <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Telecom Retail Summit” at MWC Barcelona <span ljsid-5=\"\">2026</span>":1,"#iQmetrix is the global provider of Intelligent Commerce Operating Systems for telecom. It replaces fragmented legacy stacks with a modern, modular layer that orchestrates telcos, retailers, and OEMs into one intelligent flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.":1,"#Schedule a meeting with the team in Copenhagen.":1,"#iQmetrix will be at <strong ljsid-1=\"\">Booth #<span ljsid-1-1=\"\">317</span></strong> throughout the event.":1,"#Meet iQmetrix at DTW Ignite <span ljsid-1=\"\">2026</span>":1,"#AM.":1,"#at":1,"#, June":1,"#The session will cover the evolution from omnichannel to agentic commerce, walk through the architecture of an Intelligent Commerce Operating System, and include a live product demonstration connecting AI-native workflows to real commerce outcomes. The future of commerce, Raymer will argue, will not be won by optimizing channels separately. It will be won by orchestrating the experience between them. The session will take place on Day":1,"#<span ljsid-0=\"\"></span><span ljsid-2=\"\">“</span>The Rise of Agentic Commerce: Why CSPs Need an Operating System for Phygital Experiences.”":1,"#Jason Raymer, Senior Vice President of Client Experiences at iQmetrix, will take the stage in The Loft (DTW Ignite’s destination for tech demos and disruptor stories) for a session titled":1,"#The Loft: The Rise of Agentic Commerce":1,"#— a project that demonstrates how agentic, standards-based architecture can power intelligent plan recommendations at scale, moving beyond static product catalogues toward dynamic, personalized commerce experiences. Attendees can visit the Catalyst kiosk to see composable, ODA-aligned components working together in a real-world proof of concept.":1,"#ODA PRISM: Recommending the Ultimate Telecom Plan (Phase II)":1,"#As part of the TM Forum Catalyst initiative, iQmetrix is showcasing":1,"#Catalyst Project: Powering Intelligent Plan Recommendations":1,"#<em ljsid-0=\"\"><span ljsid-0-0=\"\">“</span></em><em ljsid-1=\"\">Telecom isn’t being disrupted by AI. It’s being exposed by it. Consumers expect one journey, but the industry still runs on fragmented systems patched together, systems that resist AI at every layer,” </em>said Christopher Krywulak, Founder and CEO at iQmetrix.":1,"#AI isn’t improving commerce. It’s breaking the model. Journeys are becoming agent-driven and non-linear. CSPs are already selling to customers who arrive with agents that compare, negotiate, and transact on their behalf. The systems behind telecom commerce were not built for this. For years, iQmetrix has been connecting the disconnected: linking telcos, retailers, and OEMs into a single commerce flow across digital and physical channels. That interconnection was the prerequisite. What it enables is the outcome: a system that does not just move transactions through, but orchestrates intelligently. The result is an Intelligent Commerce Operating System, a foundational layer built to orchestrate every experience, for humans and agents alike.":1,"#DTW Ignite <span ljsid-1=\"\">2026</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s theme, <span ljsid-6=\"\"></span><span ljsid-8=\"\">“</span>The Future. Faster.,” captures the urgency facing communications service providers worldwide. Telcos have spent decades building world-class networks that consumers increasingly take for granted, yet that investment hasn’t translated into loyalty. Loyalty is now earned at the commerce layer: at the moment of discovery, purchase, activation, and support. Meanwhile, decades of accumulated complexity, from disconnected POS systems to fragile activation flows, are blocking the shift from AI-curious to AI-native.":1,"#The Future of Commerce Is Won at the Orchestration Layer":1,"#The debut marks a milestone in iQmetrix’s global growth strategy and deepens its partnership with TM Forum, following its recent recognition as an <a ljsid-1=\"\"><strong ljsid-1-0=\"\">ODA Component Directory Partner</strong></a>.":1,"#<strong ljsid-0=\"\">COPENHAGEN, Denmark — May <span ljsid-0-1=\"\">6</span>, <span ljsid-0-3=\"\">2026</span> — </strong>iQmetrix, the Intelligent Commerce Operating System for telecom, announced today it will exhibit, speak, and compete as a bronze sponsor at <strong ljsid-2=\"\">DTW Ignite <span ljsid-2-1=\"\">2026</span></strong> in Copenhagen from June <span ljsid-4=\"\">23</span> – <span ljsid-6=\"\">25</span>. The company will deliver a live product demo in The Loft, showcase its <strong ljsid-8=\"\">ODA PRISM</strong> Catalyst project alongside a consortium of global operators and technology partners, and exhibit at Booth #<span ljsid-10=\"\">317</span> throughout the event.":1,"#Bronze sponsor debut includes Catalyst project innovation, live platform demo, and a unified AI‑native commerce vision":1,"#iQmetrix to Showcase Intelligent Commerce Operating System and Catalyst Innovation at DTW Ignite <span ljsid-1=\"\">2026</span>":1,"#única":1,"#on May":1,"#Han Hwang, General Manager of Gen <span ljsid-1=\"\">7</span><span ljsid-2=\"\"></span><span ljsid-4=\"\">’</span>s Western Region, said that the sophistication of the iQmetrix solution suite and all its functions and features has created some steeper learning curves. But once he and his team at Gen <span ljsid-6=\"\">7</span> had mastered all those <span ljsid-8=\"\"></span><span ljsid-10=\"\">“</span>bells and whistles”, he said, thanks to <span ljsid-12=\"\"></span><span ljsid-14=\"\">“</span>the amazing account managers at iQmetrix, who are there to help us with anything and everything,” the superior functionality has been absolutely worth it.":1,"#<span ljsid-0=\"\">“</span>The visibility into our stores that iQmetrix has given us has also created a way for us to have more interactions with our sub-agents. We can work out what’s going on in real time, where we can improve, and figure out ways to better our stores together.”":1,"#Hwang added, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We often go out to visit stores and check up on them, but we can’t be everywhere. This is a tool that really helps us do that from the comfort of the office.”":1,"#Hwang explained, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>Even if they don’t reach out to us, we can reach out to them and say, <span ljsid-5=\"\"></span><span ljsid-7=\"\">‘</span>Hey, these phones are better sellers than these phones, from our experience. How come you guys are not holding on to such phones?’ Or we see something out of the ordinary on an invoice, we can ask, <span ljsid-9=\"\"></span><span ljsid-11=\"\">‘</span>Hey, what happened here? Do you know how you got here?’ And if they don’t realize what they did, then we’ll go over it with them and backtrack to see what happened. It’s a good way to keep track of everything that’s going on, and we get to see these problems at a higher level, even if the dealers themselves don’t immediately see them.”":1,"#Hwang said this database is an essential tool for Gen <span ljsid-1=\"\">7</span> as a master agent. <span ljsid-3=\"\"></span><span ljsid-5=\"\">“</span>We get to see everything, right from inventory to sales to all the data that we need to find, and it’s very organized. As a master agent, with sub-dealers across the United States, we can’t individually manage every agent, every day. But it’s our job to see what they’re doing. We look at how their sales are doing through their invoices, or how many lines that they’ve sold that day, or what kind of inventory they’re holding and keeping, among many other things.”":1,"#What we’ll cover":1,"#iQmetrix | The Next-Gen Store of the Future":1,"#VAULT designs rugged, cable-free hardware solutions that keep Apple devices powered, protected, and payment-ready throughout the workday.":1,"#VAULT":1,"#Warehouse Management for Telecom Retail":1,"#Warehouse Management Solutions for Telecom Retail":1,"#by Joannah Connolly on Apr <span ljsid-1=\"\">21</span>, <span ljsid-3=\"\">2025</span>":1,"#Automatic software and firmware updates, and fast shipping of new hardware.":1,"#un 10":1,"#The pandemic didn’t just drive retailers to offer new solutions — it also drove previously tech-phobic consumers to try online shopping. <a ljsid-1=\"\"><strong ljsid-1-0=\"\">One study by Shopify</strong></a> showed that <span ljsid-3=\"\">30</span>% of shoppers who have used BOPIS used it for the first time during the pandemic.":1,"#Before the pandemic, BOPIS (buy online, pick up in-store) and curbside pickup were relatively rare offerings among retailers. However, the necessity of lockdowns and social distancing measures forced businesses to rapidly implement eCommerce solutions to stay afloat. As a result, <a ljsid-1=\"\"><strong ljsid-1-0=\"\">BOPIS sales in the United States more than doubled from <span ljsid-1-0-1=\"\">2019</span> to <span ljsid-1-0-3=\"\">2020</span></strong></a>.":1,"#What was once a novelty has now become table stakes, as retailers adapt to meet the evolving needs of consumers. While the pandemic certainly accelerated this shift, the reality is that digital transformation was already gaining momentum prior to the global health crisis.":1,"#The retail landscape has undergone significant transformation in recent years, with digital shopping solutions becoming a cornerstone of the industry.":1,"#The early pandemic forced many retailers to adopt digital strategies to stay in business during widespread lockdowns. BOPIS is one such convenience that…":1,"#iQmetrix | Buy Online Pickup In-Store: From Innovation to Must-Have":1,"#Value Assessment Tool":1,"#Are you a wireless retailer curious to know what value BOPIS could deliver to your stores? Check out our BOPIS Value Assessment Tool to get an estimate of potential BOPIS sales":1,"#For consumers deciding where to make a purchase, BOPIS can be the deciding factor. In the week before Christmas <span ljsid-1=\"\">2022</span>, <a ljsid-3=\"\">U.S. companies that offered BOPIS grew</a> their revenue nearly seven times faster compared to businesses that didn’t offer BOPIS.":1,"#BOPIS also delivers profits to retailers both through increased sales and reduced costs. <a ljsid-1=\"\">Eighty-five percent of consumers</a> who have used BOPIS say they have made additional unplanned in-store purchases when picking up orders. BOPIS also solves the retailer’s problem of last-mile costs of delivery—<a ljsid-3=\"\">which can comprise <span ljsid-3-1=\"\">53</span>% of total delivery costs</a>—by bypassing delivery altogether.":1,"#For last-minute holiday shoppers, BOPIS is also the only option that lets them guarantee availability of must-have holiday gifts purchased after the close of holiday shipping windows. In the week before Christmas, <a ljsid-1=\"\">BOPIS orders peaked at <span ljsid-1-1=\"\">35</span>% of online orders December <span ljsid-1-3=\"\">23</span></a>, compared to <span ljsid-3=\"\">18</span>-<span ljsid-5=\"\">21</span>% of online orders between November <span ljsid-7=\"\">1</span> and December <span ljsid-9=\"\">14</span>.":1,"#As the costs of shipping continue to skyrocket, BOPIS offers an more affordable and immediate alternative for price-conscious consumers. <a ljsid-1=\"\">More than a third</a> (<span ljsid-3=\"\">35</span>%) of shoppers in one survey said the thing they liked most about BOPIS was not having to pay shipping fees, while an equal amount said they liked not having to wait for the item to ship. (Other reasons include avoiding the risk of package theft — <span ljsid-5=\"\">11</span>% — and the ability to check and return items right away if something is wrong — <span ljsid-7=\"\">10</span>%.)":1,"#As new sub-dealers join and stores open, the new locations are onboarded inside the shared database. This means the sub-dealers can use the rich configurations controlled by their master agent, which speeds up the launch process exponentially — which is great for the rapid onset of new stores.":1,"#Visibility Into the Sub-Agent Channel":1,"#The business only started in August <span ljsid-1=\"\">2024</span>, and jumped from five Total Wireless stores in November (two corporate, three sub-agent-operated) to the <span ljsid-3=\"\">22</span> it has as of early April <span ljsid-5=\"\">2025</span>. And this number is only increasing.":1,"#Why Total Wireless Master Agent Gen 7 Uses iQmetrix's Multi-Tenant…":1,"#The multi-tenant database in RQ has all the sub-dealers’ store databases feeding into it, giving the master agent full visibility into the sub-agent…":1,"#Solutions for Total Wireless":1,"#Want to learn more about how iQmetrix solutions work for Total Wireless retailers?":1,"#General Manager, Western Region, Gen <span ljsid-1=\"\">7</span>":1,"#One of my most-valued tools is the performance metrics reporting that iQmetrix offers. We get to see pretty much everything — all the sales that are happening, all the activations, all the numbers very easily. This is great, and it works extremely well. It’s very easy to see everything, and to filter and adapt if we need to, as there are various metrics that we need. We might need to know how many activations are done or sometimes we want to see how many bring-your-own-devices are done in terms of activations. This really helps us to keep track of us hitting those metrics correctly. And if we’re not on pace with what Total Wireless has set as our goal, we can figure it out.”":1,"#Hwang said,":1,"#With the Total Wireless head office expecting metrics and KPIs to be met by all its locations — for which Gen <span ljsid-1=\"\">7</span> is on the hook when it comes to their own stores and that of their sub-agents — having a full set of reporting across all locations in real time is invaluable.":1,"#Hitting the Metrics":1,"#Taking this a level deeper, it’s not just the data and reporting that matters, but what the master agent then does with that information. Hwang explains that this kind of data gives the Gen <span ljsid-1=\"\">7</span> the opportunity to coach and guide their sub-agents to uplevel their performance, or to solve problems in underperforming locations.":1,"#Uplevelling Sub-Agents’ Operations":1,"#This database gives the master agent real-time insight into all aspects of the sub-agent retail channel, including sales, activations, inventory levels, and more — allowing them to report back to Total Wireless on their entire organization. For the sub-dealer, their view of the database only shows their own store or stores, so they can only see their own inventory, reporting, and sales.":1,"#In addition to the benefit of cost savings, sharing is designed to be flexible. All new and existing payment terminals supported by iQmetrix are compatible with Terminal Sharing. Not only that, but both RQ and RQmobile workstations can be paired to any supported device. This flexibility allows sharing to support multiple configurations and store layouts.":1,"#Let’s start at the basics; what is Terminal Sharing? Developed by iQmetrix, it’s impressive ability to provide cost-saving benefits is not to be ignored. Knowing that <a ljsid-1=\"\">EMV terminals</a> are expensive, we wanted users to get the biggest bang for their buck. This meant finding a way to develop technology that connects one terminal device to multiple POS workstations. In the simplest terms, it means your business can use one payment device in your store that connects to each POS station you have — no more one-to-one technology needed. Terminal Sharing effectively saves organizations hundreds or even thousands of dollars on the cost of hardware by replacing the old <span ljsid-3=\"\">1</span>:<span ljsid-5=\"\">1</span> device to workstation ratio and replacing it with a <span ljsid-7=\"\">1</span>: Many ratio.":1,"#Terminal Sharing Explained":1,"#This post won’t focus on EMV, but rather will dive deep into how to optimize your expensive fleet with a premium service developed for security-focused retailers, like you.":1,"#EMV is the latest and greatest development in payment terminals. At any given moment, they’re ready to take a payment while protecting your business, employees, and customers from fraudulent transactions. But when your terminals aren’t being used — which is a large portion of their in-store life — how can you justify the ROI on these state-of-the-art devices? Because, as we know, EMV devices can be up to five times as expensive than the generic swipe counterpart (if we ignore all the pesky non-compliance fees that come with these out-of-date machines). While money is well spent when it comes to upping your payment security, there is a saving grace; Terminal Sharing.":1,"#One terminal to rule them all? With Terminal Sharing, you can make one precious device go a long way.":1,"#iQmetrix | Sharing is Caring: Making the Most of Payment Terminals":1,"#Terminal-Solutions-Blog-Graphics_3 (1)":1,"#Terminal-Solutions-Blog-Graphics_2 (1)":1,"#Terminal-Solutions-Blog-Graphics_1 (1)":1,"#Saving on the cost of expensive hardware and optimizing the devices that you already have is a no-brainer for your business, and when you pair Sharing with Branding and Reporting, you get the most bang for your buck. Read our blog on the added benefit of even more terminal solutions.":1,"#Mix and match sharing countertop and mobile payment devices across multiple desktop or tablet workstations. Hybrid sharing is the most flexible scenario as it provides a larger number of use cases. For clients who are just starting out with mobile, perhaps those who have purchased one or two mobile devices per store, the hybrid option offers a simple introduction to the world of mobile. Hybrid sharing also ensures that any older stationary devices are still utilized and making you money.":1,"#Stationary/Mobile Hybrid Sharing":1,"#Imagine sharing a mobile payment device between multiple POS tablets. Now, you can! Although mobile may currently be the least common form of sharing, the rise of mobile payment terminals and increase of new store layouts that have mobile-centric designs are trends we anticipate will continue to gain ground and cannot be underestimated.":1,"#Mobile Sharing":1,"#Share a countertop payment device between multiple desktop RQ workstations. This is the most common sharing scenario as many users run RQ on a stationary desktop or laptop and most use countertop payment devices.":1,"#Stationary Sharing":1,"#We know that your store is not only unique in process, but in layout as well. You’ve found an in-store flow that works for you and helps to provide your customers with the best service around. Terminal Sharing, like Endless Aisle, has many implementation strategies that will seamlessly integrate with your carefully-honed customer service flow.":1,"#Sharing is Caring: Making the Most of Payment Terminals":1,"#iQmetrix | iQmetrix to Showcase Intelligent Commerce Operating System…":1,"#by Joannah Connolly on Jan <span ljsid-1=\"\">11</span>, <span ljsid-3=\"\">2024</span>":1,"#Check out key iQmetrix tech leaders discussing the new technology and how it will benefit users in the video below.":1,"#Christopher Krywulak, Chief Executive Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We are thrilled to be reimagining how we create great experiences for our clients and their customers with our Generation <span ljsid-5=\"\">8</span> technology platform. This next-generation platform has always been part of our long-term strategy, and we are taking a thoughtful approach to ensure a smooth transition while maintaining the reliability of our existing system.”":1,"#Lauren Wilmsen, Vice President of Product, Retail at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The new platform enables us to get out of our own way, and out of the way of vendors, partners, and clients who want to integrate with our systems.”":1,"#iQmetrix, the only provider of Interconnected Commerce solutions for telecom retail, is exhibiting March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span> in the Canadian Pavilion at the world’s biggest mobile event — and is using the event to announce the game-changing evolution of its flagship SaaS technology platform.":1,"#MWC Barcelona attendees are warmly invited to visit iQmetrix in the Canadian pavilion, March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span>, <span ljsid-5=\"\">2025</span>. To find out more about iQmetrix Interconnected Commerce solutions, visit <a ljsid-7=\"\">iQmetrix Interconnected Commerce</a>.":1,"#Key iQmetrix clients will be the first to see demos and get the chance to beta-test the technology in the coming months, and the new platform and user interfaces will be showcased to the wider industry at <a ljsid-1=\"\">SummitX <span ljsid-1-1=\"\">2025</span> in California this October</a>. Those who want to learn more before that time are encouraged to reach out to their Account Manager, if they are an existing client, or contact us to find out more at <a ljsid-3=\"\">www.iqmetrix.com/demo</a>.":1,"#As this technology is launched, existing iQmetrix clients can rest assured that they will not see any disruption in their current RQ technology solutions that support their daily operations. RQ will continue to be in full operation before and during any migration to the new platform.":1,"#One of the greatest advantages of this next-generation platform is that, as products and features are developed and as partners and clients plug their tools and systems into the platform, it becomes a living, evolving system. This concept is truly at the heart of Interconnected Commerce — an ecosystem of technology that is greater than the sum of its parts, because the interconnections between all the stakeholders and systems mean its benefits become exponentially better for all users.":1,"#iQ Storefront will also include the new iQ Payments solution — a seamless, end-to-end payments solution designed to evolve with your business. iQ Payments gives users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#Margeaux Girardin":1,"#Automated replenish and stock-balance processes":1,"#Flexible level controls to streamline analysis and adjustments":1,"#Transparent sell-through data":1,"#VoiceComm’s customized VMI program eases inventory fears and frees up time by allowing us to manage your wireless accessory inventory.":1,"#Optimized Inventory Management":1,"#VoiceComm is the premier mobile accessory distributor for the North American market. Our diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for wireless retail and related channels, we inspire through customization to develop the programs and resources businesses need to succeed.":1,"#iQmetrix | VoiceComm":1,"#Director of Operations, Amcomm Wireless":1,"#Chris James":1,"#VoiceComm Solutions":1,"#VoiceComm’s engagement and relationship in all levels of the organization, and the vendors, is a unique experience in this industry. VoiceComm’s VMI program offers services and tools unique to this industry which provides a level of confidence in the ability to manage our inventory. The Order Approval Tool allows us the flexibility to make changes with full transparency to what and how our stores are being replenished on a weekly basis. VoiceComm’s VMI services and tools have saved me several hours each week spent reviewing accessory inventory trends and replenishment. VoiceComm is a true partner who keeps our inventory cost of goods and accessory strategy in mind when replenishing our stores. VoiceComm’s VMI tools, flexibility, industry insight communication and proactive engagement is the differentiates VoiceComm’s VMI program to other VMI Program services I have had in the past.":1,"#Vice President of Operations, Team Wireless":1,"#Our biggest challenges with inventory are cost of goods, selection and stock levels. We’ve been very aggressive with stock cuts, pivoting to new options, and taking advantage of our VMI RMA. VoiceComm has been reliably excellent in procuring product we want to stock in our locations, and we see it in-store very quickly. These actions have lead to immediate improvement in attach rate and accessory ARPU. The excitement from the fresh line up keeps our sales force engaged, and involvement from vendors energizes our team. VoiceComm’s VMI team has been great with monitoring our levels, and sometimes even catching problems before we do.":1,"#Deliver a better customer experience and increase your bottom line":1,"#Fulfillment lifecycle of every order monitored by designated specialists":1,"#Offer <span ljsid-1=\"\">40</span>+ industry-leading mobile accessory and CE brands in VoiceComm’s catalog":1,"#VoiceComm’s Dropship program digitally expands your wireless accessory inventory with top-selling brands, effortlessly solving the problem of limited selection and limited choice.":1,"#Eliminate Lost Sales. We’ll Cover the Logistics.":1,"#Detailed monitoring and reporting performed by designated specialist":1,"#About VoiceComm":1,"#Two of VoiceComm’s most popular programs, Dropship and Vendor Managed Inventory (VMI), are integrated services produced in partnership with iQmetrix. VoiceComm has been a premier integrated partner with iQmetrix since <span ljsid-1=\"\">2014</span> and has developed a suite of customized tools and services to enhance your experience. Each program is designed to significantly impact the health of your business for the better!":1,"#Get Integrated: <span ljsid-1=\"\">5</span> Ways Streamlined Payments Make All the Difference":1,"#Inventory Insights <span ljsid-1=\"\">1</span>: Unify Your SKUs and Product Identifiers":1,"#el 100":1,"#by Niki Blott, Event & Growth Marketing Manager on Feb <span ljsid-1=\"\">12</span>, <span ljsid-3=\"\">2026</span>":1,"#Why Telecom Retail Must Leap Forward at MWC 2026":1,"#iQmetrix | Why Total Wireless Master Agent Gen 7 Uses iQmetrix's…":1,"#Han Hwang":1,"#iQmetrix Cash Management for Telecom Retail":1,"#SummitX Posts":1,"#iQmetrix Hosts First-Ever Industry Address":1,"#Intelligent Commerce replaces fragmented legacy stacks with a single, modular operating layer built specifically for telecom. It connects telcos, retailers, OEMs, and vendors into one coordinated commerce flow, enabling modernization without disruption. Cloud-native, AI-native, and ODA-aligned, it provides a scalable foundation for multi-channel, multi-market retail operations.":1,"#Intelligent Commerce: The AI-Native Foundation Modern Telecom Commerce is Built On":1,"#https://cloud.google.com/maps-platform/terms/maps-service-terms#3.-geocoding-api":1,"#Buy Online Pickup In-Store: From Innovation to Must-Have":1,"#iQmetrix | Telco Retail: Going Phygital at The Dawn of AI Commerce":1,"#Who is affected":1,"#Let’s look at some of the pain points wireless retailers of all sizes are facing when it comes to payments, and how they can be overcome.":1,"#Yet this is still a challenge for many telecom retail operators, who are up against a number of pain points when it comes to payments technology and hardware. Fortunately, all these issues can be solved with today’s next-generation payments solutions.":1,"#Today, it’s tap-to-pay; tomorrow, it might be cardless payments — it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.":1,"#Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments.":1,"#by <span ljsid-1=\"\">Joannah Connolly</span> on May <span ljsid-3=\"\">20</span>, <span ljsid-5=\"\">2025</span>":1,"#Want to learn more about iQ Payments?":1,"#iQ Payments is unusual as it offers wireless retailer a range of payment options: a Remote Pay cardless payment experience, alongside the iQ Reader payment experience, alongside an iQ Terminal payment experience. This is in response to the feedback that we had from clients — that they need to enable whatever experience the customer is looking for.”":1,"#iQ Payments is also unique due to the multiple options it provides. Margeaux Girardin, Payments Product Manager at iQmetrix, said,":1,"#The solution also enables retailers to streamline payments management, reconcile more efficiently, and reduce fraud. For large-scale businesses, it allows for enterprise scalability, enabling retailers to deploy stores quickly and efficiently while managing numerous payment devices across multiple locations.":1,"#That’s why iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, launched iQ Payments — an end-to-end, embedded, mobile-first payments solution that is part of the first wave of iQmetrix’s next-generation technology suite. This payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies. iQ Payments answers all the pain points above, simplifying financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience — including the <a ljsid-1=\"\">Remote Pay</a> cardless payment method.":1,"#One product to solve them all":1,"#Out-of-the-box fraud mitigation features including <span ljsid-1=\"\">3</span>DS<span ljsid-3=\"\">2</span>, that enable more control of what transactions go through, including the ability to block high-risk transactions. Referenced refunds ensures payment always goes back to the card that paid, reducing employee fraud and creating a smoother customer experience without needing to present the card to get the refund.":1,"#Fraud continues to be on the rise across retail environments, specifically that of card-not-present (Remote Pay) or e-commerce transactions, and we want more ability to prevent fraud before it occurs.":1,"#Large to enterprise wireless retailers — IT and operations":1,"#A solution that can connect the data together with more insight into the payment transactions and payouts for seamless reconciliation.":1,"#Reconciliation of POS transactions to payments can be time-consuming and inaccurate.":1,"#Large to enterprise wireless retailers — Finance teams":1,"#If the POS or Internet goes down, you can continue to take payments, so you never miss a sale. All transactions will still appear in centralized reporting.":1,"#When the POS or Internet goes down, we can’t take payments. As a result, revenue is lost and customers are frustrated.":1,"#Small to enterprise wireless retailers — operations":1,"#Mobile-first payment terminals designed to meet your retail needs, our lightweight card reader or powerful mobile device allow you to take payment anywhere — no desktop required.":1,"#Hardware requirements have held us back from delivering a simple, mobile-first checkout experience our customers expect.":1,"#Small to enterprise wireless retailers — IT, operations, and finance team":1,"#Hardware management and procurement is expensive, set up is rigid, and ongoing management is a pain.":1,"#Small to large wireless retailers — IT, operations, and finance team":1,"#Single vendor relationship to send and receive a single contract, plus a streamlined hardware flow significantly reduces time to market.":1,"#It takes a long time to get payments set up due to multiple vendors and complicated hardware logistics.":1,"#Small to enterprise wireless retailers — IT and operations":1,"#Payments pain point":1,"#Bootcamp <span ljsid-1=\"\">101</span>: What to Expect from This Training-Based Event":1,"#Say goodbye to juggling inventory across multiple disparate systems. Our single management system syncs inventory data across all wireless retail channels, making it a breeze to manage.":1,"#Access real-time inventory data for smarter store stocking. Monitor product performance across various wireless retail channels and locations, giving you the insight to meet customer demand in-store or from your warehouse. Ship directly from your warehouse for consistent branding.":1,"#Streamline telecom retail warehouse operations with automated processing of purchase orders, store-to-store transfers, return merchandise agreements, and shipping notices. Accelerate inventory delivery to your wireless retail stores, reducing missed orders and shipping problems.":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control, designed to power your telecom retail business.":1,"#Supercharge your telecom retail operations with customizable reports, whether pre-built or tailored. Keep stakeholders in the loop with scheduled updates on product health, history, and transactions.":1,"#Simplify inventory movement with ship from store, VMI, Dropship, BOPIS/ROPIS, integrated RMS, Brand Channel Management, and Return Anywhere to eliminate supply-chain friction.":1,"#Keep product flow balanced between locations. Our tracked manual or automated store-to-store transfers guarantee no wireless retail store runs out of stock.":1,"#Track device product costs and lifecycles to eliminate errors and deter fraud and theft.":1,"#Return Anywhere adds convenience and ease by allowing customers to return items to any branded store, in any location, whether corporate- or authorized retailer-operated.":1,"#Consistent Brand Experiences":1,"#Ready to deliver consistent brand experiences in wireless retail?":1,"#Manually entering tax rates is a painstaking and time-consuming process where small errors can have disastrous consequences.":1,"#What’s more, to celebrate our new integration, Avalara is offering iQmetrix clients a free sales tax assessment. The assessment includes:":1,"#iQmetrix Acquires Viva Tracker to Expand its Web-Based Retail Management Solutions":1,"#iQmetrix Teams Up With Skale to Offer Peer-to-Peer Coaching":1,"#Solution":1,"#Entice new and keep existing customers with targeted local inventory ads, featuring detailed product info and images. Once your products have been added to your Business Profile through Google’s Local Inventory app, you can start running targeted local inventory ads featuring detailed product info & images. Receive a $<span ljsid-1=\"\">100</span> ad credit to use on for your local inventory ads when you spend $<span ljsid-3=\"\">50</span>.":1,"#Local Inventory FAQs":1,"#iQmetrix Cash Flow for Telecom Retail POS":1,"#Paul Stemick":1,"#Data Visualization":1,"#Unifying SKUs across multiple, and often highly varied retail locations, enables retailers to arrive at one standard set of product identification across a full network of stores. With this standard SKU set, changes in pricing, promotion, naming, and more can be fed into every store instantaneously and consistently.":1,"#Imagine a launch of a new device. As soon as the device promotion is announced at the carrier level, the consistent price, promotion, and naming around the product is then fed across all retail locations without the need for store managers or employees to manually enter the new product data. Otherwise, this manual process can (and does) result in delay and inconsistencies in product availability, pricing, and promotions between one store and the next.":1,"#As wireless carriers move toward more sophisticated inventory management, they can leverage the product serialization number — the identifier that is unique to the specific item — provided by cell phone manufacturers. Sophisticated inventory management solutions allow retailers to use these serial numbers to track items throughout their entire life cycle, across all retail locations, corporate or authorized retailer owned. By tying sales and workflows such as activation to each item’s unique identifier, retailers get a more accurate picture of product sales on a granular, per-item basis.":1,"#Carriers and retailers are now looking to allow for customer returns to be accepted in any store, regardless of if it’s corporately or authorized retailer owned. This is also only possible with unification of product SKUs, as it allows for retailers’ systems to recognize returned stock and place it back into their inventory system for a future sale or store transfer.":1,"#Leveraging Product Serialization":1,"#Gadget Guard and iQmetrix Introduce GuardPlusISM to Support Wireless Retailers":1,"#Contactless Payments for the Future of Telecom Retail":1,"#For <span ljsid-1=\"\">26</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">17</span>BN in sales last year, handling more than <span ljsid-5=\"\">53</span> million invoices and more than <span ljsid-7=\"\">26</span> million activations, and are used by hundreds of thousands of telecom retail professionals across almost <span ljsid-9=\"\">800</span> clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, visit <strong ljsid-11=\"\"><a ljsid-11-0=\"\">www.iqmetrix.com</a></strong>.":1,"#iQmetrix | Local Inventory Solutions for Telecom":1,"#The Omnichannel Playbook":1,"#In the case of egregious violation of tax regulations, regulators can be empowered to impose additional interest, fines, and penalties – up to the revocation of permits or criminal penalties for individuals deemed responsible.":1,"#Just staying on top of timelines and requirements for filing can be a challenge. But today’s technology can simplify the preparation of preparing and filing returns, and offer retailers the ability to report on and remit taxes.":1,"#Conversely, undercharging sales tax places businesses in a precarious position, as they remain responsible for collecting and remitting the correct tax amount. Despite that the tax is paid by customers, businesses are ultimately accountable for any discrepancies, leading to financial losses that directly impact the bottom line.":1,"#Guided nexus questionnaire":1,"#Different tax jurisdictions often have different deadlines for return submissions, and return dates aren’t always the same as payment dates.":1,"#As if all that wasn’t enough to keep track of, the process of remitting sales tax is just as variable as all the rest, with different jurisdictions imposing varying deadlines and requirements for how businesses remit sales tax:":1,"#Some US states tax extended warranties, others don’t tax them, and still others have conditions for when they are taxed and when they are not taxed.":1,"#Varying product definitions and tax rates aren’t the only tax intricacies that US retailers are struggling with. In addition to the simple challenge of determining which tax jurisdictions apply to which locations, some jurisdictions also have customer exemptions and sales tax holidays. These exemptions and holidays can vary widely, adding another layer of complexity for businesses operating across multiple regions.":1,"#Again, this complexity can be solved with a solution that calculates the correct sales tax rate at the point of sale and instantly applies it to the invoice.":1,"#Currently, many telecom retailers are stuck configuring their tax rates for each location manually, which is a painstaking and time-consuming process, that can be prone to errors that can open businesses up to serious repercussions. Overcharging sales tax is not only unethical but also illegal, especially if the excess amount remains with the business upon remittance. And correcting overcharges poses considerable challenges.":1,"#Filing deadlines can vary by sales volume — businesses with lower sales volume might only be required to file annually, while businesses with high volume could be required to remit monthly above a certain threshold.":1,"#The Top 4 Problems Caused by US Sales Tax Complexity, and How to…":1,"#Tax Management, powered by Avalara, solves all these tax challenges and burdens.":1,"#Failure to comply with tax regulations can often have severe legal consequences — ranging from tax bills for the shortfall to regulatory audits. In some cases, auditors may conduct sample audits, scrutinizing a defined period to extrapolate potential discrepancies — an approach that assumes consistent sales collection practices, but can have a compounding effect on even a single instance of under-collection. Using outdated tax rate information or misinterpreting jurisdictional regulations can also lead to regulatory scrutiny and audits.":1,"#In Europe, sales tax is straightforward — it’s all national. Things are somewhat more complex in Canada, which has both federal and provincial sales tax and a patchwork of provinces with and without harmonized sales tax that can make compliance tricky. But, in the United States, retailers are presented with an even more convoluted scenario that presents many layers of challenges, which we’ll explore here.":1,"#Retailers that sell goods online must calculate taxes on those goods based on their customers’ locations rather than the locations of their stores.":1,"#A customer could be eligible for a tax exemption at one retail location, but not a second location across a jurisdictional border.":1,"#Unlike some countries, determining sales tax obligations in the United States requires untangling a Gordian knot of complex and ever-changing rates, exemptions, and definitions that vary by jurisdiction.":1,"#This level of complexity can create big headaches for multi-location retailers trying to stay on top of their legal obligations. Here are the four biggest US sales tax headaches facing telecom retail.":1,"#iQmetrix | The Top 4 Problems Caused by US Sales Tax Complexity, and…":1,"#Tax remittance is both time-consuming and high risk, especially when managing multiple locations.":1,"#Another area of difference can be the products subject to taxation and their corresponding tax rates. What may be taxable in one area could be exempt or subject to a different rate elsewhere. This complexity can cause a lot of confusion for businesses with multiple locations needing to charge tax for the same product differently based on where and how the item is purchased.":1,"#Additionally, municipal tax jurisdictions can be confusingly complex — such as in the case of a boundary that goes down the middle of a street. All this complexity can make it a real struggle for retailers with multiple locations to determine how much sales tax to collect.":1,"#With <a ljsid-1=\"\">over <span ljsid-1-1=\"\">13</span>,<span ljsid-1-3=\"\">000</span> sales and use tax jurisdictions</a> scattered across the US, each with its own set of tax rates that can fluctuate frequently, the task of ensuring compliance becomes a formidable challenge. Furthermore, tax is imposed at multiple levels in the US, with <span ljsid-3=\"\">45</span> out of <span ljsid-5=\"\">50</span> states levying a state sales tax in addition to local municipal sales taxes.":1,"#Tax regulations are continually changing, which leaves retailers who are stuck with tax systems that must be manually configured on the hook for staying up to date with changing jurisdictional regulations.":1},"version":4565}]