[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4729},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4729},{"_id":"outdated","outdated":{"#iQmetrix | Events & Webinars":1,"#Past Events":1,"#No Upcoming Events & Webinars":1,"#Events & Webinars":1,"#iQmetrix’s solutions meet the highest of established security compliance standards, as assessed by external assessors — including PCI DSS (Payment Card Industry Data Security Standard) compliance. iQmetrix’s Telecom POS and retail management solutions are also SOC (Systems and Organizational Control) 2, Type 2 compliant.":1,"#New ways of retailing are making it easier to reintroduce your stores to your customers—and trust us, they’ve missed you.":1,"#iQmetrix | 8 Reasons Why New Retailing Methods Are a Must":1,"#Watch our webinar on How You Can Prepare to Enter the New Normal in Wireless Retail and Survive Longterm.":1,"#Keeping up during this pandemic has felt like a never-ending battle to stay innovative. But with new methods of selling emerging that support the special needs of wireless retailers, it’s becoming easier to reintroduce your stores to your customers — and trust us, they’ve missed you. Are you ready to set yourself up for success, near term, short term, and long term?":1,"#Set yourself up for near, short, and long term success":1,"#Think of it this way: the partner to BOPIS and ROPIS is BORIS, also known as buy online, return in-store. But this little acronym is loaded with expectations. Customers who purchase online need to not only be able to return in-store, but return in any store. A return-anywhere BORPIS implementation removes barriers to purchase in the first place and shows good faith that you’re making meaningful retail changes that focus solely on the safety and satisfaction of the consumer.":1,"#Not only does this mean wireless retailers need to be adapting the purchase process, but the return process as well. One study showed that with an increase in returns, retailers will need to focus on cost-effective solutions that are friction-free for shoppers.":1,"#Even with omnichannel initiatives that bridge the in-store and online experiences, consumer shopping habits have shifted. With social distancing, online shopping trends are no longer as predictable as they once were. Some consumers are shopping more often, some are ignoring purchases altogether, and some are browsing and buying one or two items only — the rules of shopper behavior have changed.":1,"#8. Evolving with the retail industry":1,"#Omnichannel initiatives that connect the physical and virtual store keep all eyes on the customer experience. When choosing which process to adopt first, take a look at the needs of your customer base, where they’re drawn to most often, and even feel free to reach out to your most loyal shoppers and as their opinion. Seeing what matters to them will go a long way in making them feel like changes to your operations are made with their needs in mind.":1,"#With passionate associates who spend time with each customer, it was clear that the in-store experience was all about making the shopper feel comfortable, feel a connection, and feel at home in the wireless retail environment. But now that the physical storefront has a diminished capacity for selling, businesses are needing to create a customer-focused process elsewhere.":1,"#7. Complete customer-centricity on all channels":1,"#The fundamental shift in the retail industry accelerated the adoption of all retailing methods that were devoid of human interaction. E-commerce was the first and obvious choice in this adoption, but BOPIS and ROPIS have become proven tactics as customers get anxious to find that hint of normalcy. Wireless retailers who were quick to adapt showed a clear competitive advantage over those who didn’t, but it’s not over yet. If you’re just implementing new processes now, you’re going to make a jump far above the competition — especially if their in-store operations are all they have to offer.":1,"#6. Staying competitive in a changing landscape":1,"#Offering the same amazing products through different channels than the traditional in-store method means your customers are getting what they need and want while still adhering to the COVID restrictions in their area.":1,"#COVID-19 shook up the retail world and likely affected the way your business is managing retail. With shoppers not patronizing your business in the same way, alternative methods of retailing (BOPIS and ROPIS) can further ensure your inventory isn’t wasted. No staleness here!":1,"#5. Inventory management efficiency":1,"#To further these efforts wireless retailers could implement appointment scheduling functionality to be able to safely provide services without many customers in the store at one time.":1,"#But smaller retail environments, no matter how effective in building meaningful connections, aren’t places where social distancing can always be observed if the store is full. With online to in-store tactics, consumers can buy or reserve their products online, effectively cutting down the time they would usually spend in-store with the research and evaluation of products done from the safety of their own homes.":1,"#Your wireless retail store isn’t the size of a big-box store, and that’s by design. The store layout is conducive to listening, forming relationships, and making customers feel like they’re more than the purchase they’re about to make — they’re a part of the family and they’re being cared for.":1,"#4. Staggered selling of products and services":1,"#At a time when the pandemic is refocusing attention to the basics (human connection and community – on a local and global scale) now is a time for retailers to demonstrate authenticity, empathy, and commitment to their communities. By reintroducing human connection into even a small portion of the retailing experience, you’re injecting some normalcy into the lives of your customers and your staff.":1,"#Wireless retail isn’t always a quick, in-and-out experience. Purchases in this category are often expensive and setup, renewal, or upgrades can take 30-minutes or more. That means you’ve equipped your staff with front-line associates who love helping people. They’re the kind of employees who aren’t looking to just “get the job done,” but rather are excited to take their time and make a meaningful connection with their shoppers (whether it be a one-time patron or a loyal repeat shopper).":1,"#3. Reintroducing the human element":1,"#If you had to make changes — big or small — to how your store operates in the last few months, you’ve likely noticed that it’s been hard to keep connected with even your most loyal customers. With online to in-store purchase options, you’ve introduced the human connection back into the transactional process. Your store stays top of mind with your shoppers and your associates can flex the customer service skills that make your retail store a fan-favorite.":1,"#2. Maintained customer relationships":1,"#Not yet, anyway. The looming danger of COVID is still a concern and, for many consumers, means they’re not planning any big shopping trips any time soon. In an attempt to reduce exposure, consumers are more willing to try out new technologies. Extending the reach of your transactional processes shows customers that you’re listening to their concerns, that you care about their safety, and that you’re still the number one choice for all their wireless retail needs.":1,"#1. Customers aren’t comfortable":1,"#Here are eight reasons implementing BOPIS and ROPIS should be your next move in wireless retail.":1,"#We know investing in new technologies and training staff on new processes can be costly and time-consuming, but BOPIS and BORIS are worth it — trust us. Not only will you improve your bottom line through convenient (and, we’ll say it again, safe) ways of satisfying customers, you’ll keep the connection between your brand, associates, and customers alive and well.":1,"#Buy online, pick-up in-store (BOPIS) and reserve online, pick-up in-store (ROPIS) are two incredibly efficient ways of wireless retailing whose usefulness will extend far beyond the days of COVID and social distancing. They aren’t only useful to keep a safe distance, they’re effective in opening up avenues to retailing that make it even easier for consumers to shop exactly how they want.":1,"#What started with online stores and e-commerce platforms has now blossomed into two clear retailing methods that will assist businesses and consumers alike during this unprecedented time. With approximately 83% of consumers saying they would prefer to return to the physical store to make purchases, BOPIS and BORIS are a great step in meeting customer demands while keeping everyone safe.":1,"#Amid a fundamental shift in the industry, retail is exploding with new, innovative ways to stay safe while maintaining a path to purchase.":1,"#by Stephanie Boyle on Jun 17, 2020 in COVID-19 Omnichannel Retail Trends ":1,"#8 Reasons Why New Retailing Methods Are a Must":1,"#Right to Know":1,"#: This section describes the business or commercial purposes for which we collected the information.":1,"#Access Request” in the subject line of your message.":1,"#months. To exercise this right, please email your request to":1,"#: You have the right to request access to the personal information specific to you individually, that we collected, used, disclosed and/or sold about you in the last":1,"#Right to Access":1,"#Disclosure Request” in the subject line of your message.":1,"#months. To exercise this right, please email your request to support@iQmetrix.com and include":1,"#: You may request us to disclose the categories of personal information we collected about you, the purposes for which we collected, sold or disclosed that information, and the categories of third parties to whom we disclosed the information in the last":1,"#: This section lists the categories of third parties with whom we shared personal information.":1,"#: This section describes the categories of personal information we collected and the categories of sources from which the information was collected.":1,"#) to provide our products and services (collectively as the":1,"#iQmetrix works with third parties such as Google, LuckyOrange, Hubspot and Demandbase who provide advertising and marketing services and integrated partners (listed at":1,"#”). Some Third Party Service Providers collect and use personal data about your access and use of iQmetrix products and services.":1,"#The other type of malicious activity taking place on telecom networks is DDOS (Distributed Denial of Service) attacks — particularly volumetric attacks (attacks where a network is shut down by flooding it with requests for information). An August 2022 report by cybersecurity firm Radware showed that DDOS attacks were up 203% in the second half of 2022 compared to the first six months.":1,"#iQmetrix | Telecom’s Battle Against Robotexts, Robocalls, and…":1,"#2022 was a banner year for robocalls, robotexts, and cyber-attacks – a trend that has continued into 2023. How are telecom operators responding to the…":1,"#Whatever happens with these proposed regulations, this will be a trend to watch closely as it continues to develop.":1,"#The proposed rules would extend some of the strategies the FCC has already implemented against robocalls to deal with robotexts, including a requirement that text messages that originate or purport to originate from invalid and/or unused phone numbers be blocked.":1,"#While regulators largely are not considering regulation to address malicious network attacks, the pressure is growing for telecom operators to do more to fight consumer-facing malicious network activity like robocalls and robotexts.":1,"#The FCC has already taken significant action in 2023 to enforce existing regulations and propose new protections, and have signaled that service providers of all sizes will be subject to enforcement.":1,"#Enterprise companies need to prepare for the changing scope and scale of security threats.":1,"#Unfortunately, so far most companies have yet to invest in the security needed to deal with this threat.":1,"#2023 is already shaping up to be a bad year for telecom and cybersecurity.":1,"#U.S. regulators are growing increasingly impatient with the lack of consumer protections.":1,"#However, the massive growth in scam texts saw SMS overtake calls as the most common contact method at 22% of all fraud attempts reported to the FTC in 2022, for a total of $326 million in total reported losses by victims. Scam phone calls were a close second in frequency, and netted the most per victim with a median loss of $1400.":1,"#On the consumer side, 2022 was a banner year for scam robotext and robocalls. In February, T-Mobile’s second annual Scam and Robocall Report showed that the number of robocall attempts were up 75% in 2022 from the previous year. According to the report, January saw an all-time high for robocalls, with a steady decrease throughout the year thanks in part to implementations of technology like T-Mobile’s Scam Shield app, which blocked a total of 41.5 billion robocall attempts in 2022.":1,"#Telecom’s Battle Against Robotexts, Robocalls, and Cyber-Attacks is…":1,"#However, enterprise companies have been slow to make necessary investments in technology to deal with the escalating threat of DDOS attacks. In 2021, only 15% of respondents surveyed for AT&T’s annual report said that their companies were researching or implementing DDOS protections, and only 3% had completed implementation. It’s unsurprising, then, that only a bit more than a third (37%) of respondents to that same survey had high or medium-high confidence that their organization was prepared for the security challenges that 5G would bring.":1,"#It’s no secret that North American corporations have struggled to deal with the increase in cyber-attacks as aging IT infrastructure has failed to keep up with the exploding scale of malicious network activity. This malicious activity has targeted consumers, through an explosion in scam robocalls and robotexts, and corporations alike. So far this year, all of the major US 5G operators – AT&T, Dish Network, Verizon, and T-Mobile — have all experienced hacks or other cyber-security incidents this year.":1,"#iQ Storefront + iQ Pay":1,"#Are you a wireless retail operator looking to optimize staff scheduling and sales performance? Click below to learn more about Shiftlab.":1,"#iQmetrix Ranks #14 in PROFIT magazine’s ranking of Canada’s 100 Fastest Growing Companies":1,"#Our solutions are trusted by":1,"#Subscribe now!":1,"#by Ash Kreider on Sep 18, 2023":1,"#by Ash Kreider on Feb 22, 2024":1,"#by Ash Kreider on Mar 6, 2024":1,"#Right to Delete":1,"#: You have the right to request us to delete the personal information we have collected or maintain about you. Please note that certain exceptions may apply to your right to delete information, such as when we must retain personal information as required or permitted by law and we will also maintain a record of your deletion request. We will notify you if any such exceptions apply to your request. To exercise this right, please email us at":1,"#Do-Not-Track” signals. For information on how to enable this setting, if available your device, please refer to":1,"#Deletion Request” in the subject line of your message.":1,"#The Service and website do not currently respond to browser based":1,"#Watch the Webinar":1,"#8 Reasons Why New Retailing Methods Are a Must":1,"#Want to stay on top of telecom retail trends? Visit our Industry Intelligence page to sign up for our monthly email newsletter.":1,"#Buy Now, Pay Later gives approved customers the flexibility to pay for devices or accessories over time. With a quick eligibility check and a seamless checkout flow through Remote Pay, retailers can offer a modern financing experience that can increase conversion and lift revenue.":1,"#Buy Now, Pay Later":1,"#Buy Now, Pay Later can unlock higher conversion, larger order value, and greater revenue by offering customers an easy and flexible way to complete their purchase. Offering BNPL as a payment option can help telecom retailers close more sales while delivering a smooth checkout experience.":1,"#Increase conversion and boost revenue":1,"#iQmetrix Store of the Future with iQ Storefront Telecom POS":1,"#iQ Storefront Telecom POS for Automatic Syncing":1,"#iQ Storefront Telecom POS for Carriers":1,"#Focus on Customers with iQ Storefront Telecom POS":1,"#Sell Sooner with iQ Storefront Telecom POS":1,"#iQ Storefront Point-of-Sale for Telecom Retail":1,"#iQ Storefront is modular and built for easy integration. This gives telecom retailers full flexibility to tailor iQ Storefront to their ecosystem while keeping everything consistent and scalable.":1,"#How does iQ Storefront integrate with other software vendors?":1,"#iQ Storefront unifies all orders in one system, allowing staff to manage online and in store purchases, pickups, returns, upgrades, and accessories in a single workflow. With real time inventory and integrated payments, it delivers a consistent omnichannel telecom experience including buy online, pick up in store (BOPIS), click and collect, return anywhere, and curbside pickup.":1,"#How does iQ Storefront support omnichannel selling?":1,"#iQ Pay paired with iQ Storefront showcases that our next generation of products are going to be geared towards addressing real pain points in the retail space, while also ensuring our clients can always offer the best experience for both their customers and their employees.":1,"#iQ Storefront uses iQ Pay for secure, seamless payment processing. iQ Pay is an embedded, all-in-one payments solution designed to evolve with your business, giving users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#How does iQ Storefront work with iQ Pay and why is this important?":1,"#Yes. RQ served telecom retail well for many years, but iQ Storefront is its modern successor, redesigned for today’s mobile, omnichannel retail experience and future innovation.":1,"#Is iQ Storefront replacing RQ Retail Management?":1,"#iQ Storefront is purpose built for telecom and delivers fast checkout on any device, real-time inventory, integrated payments, and a seamless online to in store flow. Direct carrier integrations make iQ Storefront the smartest way to run wireless retail because users enter information once and the system handles the rest, cutting errors and saving time instantly. With built-in AI that automates routine work and surfaces insights for users, it helps teams move faster, serve customers better, and grow sales while keeping operating costs low.":1,"#Why is iQ Storefront considered the best Telecom POS?":1,"#iQ Storefront FAQs":1,"#Step Into the Future of Wireless Retail":1,"#iQmetrix Unveils Its Next Generation Interconnected Commerce Retail Suite: iQ Storefront, iQ Hub, and iQ Pay":1,"#iQ Storefront Press Releases":1,"#Automatically sync sales, inventory, and rebate data with your back-office from every location to support smarter, faster decisions.":1,"#Sync Everything":1,"#One platform means fewer vendors, less training, and smoother day-to-day operations so your team spends more time selling and less time troubleshooting.":1,"#Run Smoother":1,"#When technology gets out of the way, reps can focus on the person in front of them. iQ Storefront helps them create those memorable in-store moments that keep customers coming back.":1,"#Focus on Customers":1,"#Launch new locations, roll out products, and onboard employees with less effort. iQ Storefront is simple and everything reps need is in one place, so they can start selling sooner and with confidence.":1,"#Sell Sooner":1,"#Why iQ Storefront is the best POS for Telecom Retail":1,"#Seamlessly integrate with carrier systems to automatically pull subscriber data from recent activations and account changes, optimizing operations across your POS.":1,"#Whether for workforce management, marketing, or beyond, bring the tools you rely on right into your sales flow.":1,"#Embedded Partners":1,"#Quickly receive shipments, transfer stock, and complete counts to stay on top of what you have.":1,"#Simple, straightforward, and secure. Track every cash in and out to keep your team accountable and your tills balanced.":1,"#With iQ Pay, get one provider, predictable fees, and mobile-first design that’s built for telecom to make every payment fast, secure, and simple.":1,"#Integrated Payments":1,"#Start fast with a pre-loaded catalog of products, pricing, and promotions that stay up to date automatically.":1,"#Ready-to-Sell Catalog":1,"#Handle every sale whether it’s in-store, online, or pickup from one screen.":1,"#iQ Storefront Telecom POS Features":1,"#Quick and Seamless Transactions for Telecom Retail":1,"#Every extra step at checkout risks losing the sale. iQ Storefront is built to cut steps and reduce confusion, so transactions move quickly, errors drop, and customers leave happy.":1,"#Fewer Clicks, Faster Sales":1,"#When reps are stuck behind a counter, the experience can feel transactional. iQ Storefront works on desktop, tablet, or mobile so your team can meet customers where they are and keep the interaction personal and easy.":1,"#Serve Customers Anywhere":1,"#Disconnected systems slow teams down and cause mistakes. iQ Storefront Wireless POS puts activations, payments, inventory, and more into one platform so every store runs the same playbook and runs it well.":1,"#All-in-One Sales":1,"#It’s about giving customers a reason to come back, keeping teams confident and efficient, and making every transaction feel effortless. iQ Storefront Telecom POS brings every part of the sale, online, in-store, and everything in between, into one simple platform. Built for wireless retail, it keeps service personal, processes smooth, and operations in sync.":1,"#Running a Successful Retail Operation Is More Than Making a Sale":1,"#Cloud-Based POS for Wireless & Telecom Retail":1,"#by Renee Mohr, Product Marketing Manager, iQmetrix on Dec 1, 2025":1,"#The Store of the Future Is Here and It Is Changing Everything":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Nov 19, 2025":1,"#Retail Evolved: Telecom Retail Stores Are Becoming Commerce Hubs":1,"#by Joannah Connolly on Sep 14, 2023":1,"#un 10":1,"#Lab":1,"#However, what happens when you look deeper than surface stereotypes like „Gen Z is incapable of doing anything without a smartphone” and „Baby Boomers always hold their phones at weird angles on video calls”?":1,"#The pace of this technological revolution is happening faster than any other time in history, which has predictably resulted in very different generational approaches toward this technology. Adults in their early 20s have literally grown up using this technology, while Baby Boomers can still remember when „computers” were machines that took up an entire room.":1,"#https://www.iqmetrix.com/partners":1,"#and include":1,"#Using iQmetrix End-to-End Encryption to Simplify PCI DSS Compliance":1,"#Telecom’s Battle Against Robotexts, Robocalls, and Cyber-Attacks is Just Getting Started":1,"#by Courtney Miller, Market Research and Intelligence Analyst on Dec 19, 2025":1,"#Retail Evolved: Upgrades are Slowing and Resale is Exploding":1,"#iQmetrix | iQmetrix to Showcase Intelligent Commerce Operating System…":1,"#The POS for Carriers Ready to Push Boundaries: Introducing iQ Storefront":1,"#by Niki Blott, Event & Growth Marketing Manager on Feb 12, 2026":1,"#by Harry Baldock, Editor, Total Telecom on Apr 8, 2026":1,"#-Waleed Ayoub, CTO, iQmetrix":1,"#Inventory replenishment analysis":1,"#Streamlined purchase order reports":1,"#Efficiently manage inventory":1,"#Program Benefits":1,"#VMI -Balaji’s VMI program streamlines your business’s inventory management and order fulfillment to increase consumer sales and profit margins.":1,"#Since 2006, our vision has always been to provide innovative products of the highest quality and unrivaled customer service. We know the importance of treating not only our team members as family, but also treating all of our clients as such. We spend countless hours innovating, designing, and most importantly packing your products. Our team is dedicated to making sure every order is packed with precision and care. We love what we do, and we love the satisfaction we bring to you.":1,"#iQmetrix | Balaji Wireless":1,"#Balaji Wireless hero image":1,"#There’s no doubt that partnering with Balaji has facilitated our recent growth. With simplified inventory management our team can now focus on sales and be confident that they have access to everything they need.":1,"#Balaji Client":1,"#Balaji helped us take our business to that next level by giving us a convenient all-in-one solution for purchasing that worked with our retail locations across the state.":1,"#Manage sales history":1,"#Balaji Wireless Solutions":1,"#About Balaji Wireless":1,"#https://www.google.ca/policies/privacy/":1,"#take what you need” basis.":1,"#We offer hybrid working for those near an office city, fully remote options for others, and flexible hours so you never miss your kid’s soccer game. We have incredible paid time off perks, including trusted vacation days and trusted sick days, operated on a":1,"#el 100":1,"#“Mostly our customers find that they suddenly have new features or capabilities appear, or they see performance improvements or other features that we’ve been doing, without any indication from their side that anything has happened. It just works.”":1,"#iQmetrix also operates “canary” releases on small segments to test out that changes are working properly before rolling them out more broadly, in a way that has zero impact.":1,"#An example here would be “backwards compatibility.” This is where iQmetrix might make changes to a solution the client works with and, because their systems are interconnected with iQmetrix APIs, their systems will keep working no matter what is happening on the back end.":1,"#One simple example is password complexity requirements. The PCI standard is not as high as iQmetrix deems necessary, so iQmetrix solutions impose higher levels of complexity requirements. Collinge said, “This may not be a thrilling talking point, but it’s a great example of where we evaluate for ourselves whether we think that’s good enough or whether we need to go above and beyond.”":1,"#Gill stressed the importance of taking a strategic, forward-looking approach to application security. He said, “Application security is a continuously evolving discipline — our multi-year Maturity Action Plan ensures we are building a strong, adaptable, and sustainable security foundation. This approach helps address specific application security challenges and objectives by providing an actionable roadmap for our security and development teams.”":1,"#Implementation: Ensuring that code is written with security in mind. This involves following secure coding practices, performing regular code reviews, and leveraging tools to detect and prevent vulnerabilities. Azure DevOps integrates seamlessly into our SDLC, offering secure repositories, automated testing, and CI/CD pipelines. With GitHub Advanced Security, integrated into our workflows, we identify vulnerabilities in code early through dependency scanning and secret management.":1,"#“Application security goes beyond deploying tools and conducting tests; it involves harmonizing people, processes, and technology to comprehensively manage and mitigate application security risks.”":1,"#“For example, you can have multiple servers hosting the data, and then you can have cross-regional redundancy as well. Let’s say most of the servers are in a data center in Azure East — we can replicate the data in Azure West.”":1,"#Collinge said, “We make sure to address what happens when things go wrong. Even if there are problems with Azure servers or the internet or whatever may happen, our clients want to know their data is secure. Not just from a security standpoint, but also from an availability perspective — to be sure we’re not going to lose their data. We can provide multiple layers of redundancy based on the client’s need.":1,"#Collinge said, “We’re giving our clients’ specific segments of data the personalized attention it needs to be fully secure.”":1,"#Within the Azure environment, all data “at rest” is stored in an encrypted state, and iQmetrix applies additional encryption levels on an as-needed basis, where it is best practice to do so or iQmetrix considers the information to be particularly sensitive.":1,"#“Even if the whole East Coast were to go offline tomorrow, their data is on the West Coast as well, so they don’t lose any of it.”":1,"#However, for iQmetrix, compliance with recognized security standards is our own “table stakes” — the bare minimum level that we deem acceptable. iQmetrix goes over and above these levels in its security features to ensure standards are even higher.":1,"#He added, “We are also one of the few organizations out there that has a full PCI level one environment that we run ourselves. Most point-of-sale and retail management software providers don’t do that themselves — they outsource that to somebody else.”":1,"#Jason Collinge said, “These third-party, independent audits ensure that we’re not just saying we’re doing all these things, but that we’re actually doing them.”":1,"#“Our integration with Azure empowers iQmetrix to deliver unparalleled scalability, security, and flexibility.”":1,"#Waleed Ayoub, Chief Technology Officer at iQmetrix, said, “Our integration with Azure empowers iQmetrix to deliver unparalleled scalability, security, and flexibility. This partnership ensures that we can meet the dynamic needs of our clients, whether they’re managing a single retail location or thousands, all while leveraging Azure’s robust infrastructure to maintain optimal performance and cost-efficiency. This seamless collaboration with Azure not only enhances our service offerings but also aligns perfectly with our clients’ cloud transformation strategies, providing them with the best possible technological solutions for their business growth.”":1,"#“This means the client must make use of enough computing and storage resources to generate value. So, instead of running the client’s retail management workload and customer data on iQmetrix’s own Azure tenant, we could opt to run their workloads on servers that we manage but that come under the client’s Microsoft contract. That’s one way we can support our client’s cloud transformation technology strategy over and above the unparalleled value our retail management platform already provides, even though we’re running the workload for them.”":1,"#Jason Collinge explained, “Most of our enterprise customers are already dealing with Microsoft Azure. They will have contracts, similar to our own Azure contract, where Azure agrees to give them partnership incentives if the client guarantees a certain level of consumption and use over a certain timeframe.":1,"#Amer Gill, Security Lead on the Enterprise Architecture team at iQmetrix, said, “Operating our workloads on Azure allows us the elasticity to scale security based on legal, compliance and regulatory requirements. This includes enhanced controls for auditing, encryption, access controls at pace.”":1,"#Collinge explained, “Let’s say customers have a particularly busy season and we need to throw more resources at the workloads they’re running. Because we’re running these workloads on Azure, we can do this at the push of a button. This means we’re not beholden to procurement timelines or having to bring in equipment. Most of our applications are designed to scale automatically, minimizing the chance that the system slows down or stops responding due to high traffic.”":1,"#Jason Collinge, Vice President of Technology, Platform Engineering and Architecture at iQmetrix, said, “We are fully using all the capabilities that Azure provides to us. So, we have the enterprise-grade security that Azure provides as a starting point, which gives us a really solid base, and then we have all our additional tools and efforts on top of that.” (Read more on the latter in section 2.)":1,"#In this mini-report, we examine what iQmetrix is doing behind the scenes to ensure its security posture and other “ilities” are at world-class level, and what all this means for our clients.":1,"#Waleed Ayoub concluded, “Our commitment to third-party audits like PCI DSS and SOC 2, Type 2 underscores our dedication to security excellence. These certifications are outward-facing confirmation that we’re not just meeting industry standards but exceeding them to protect our clients’ data. Ultimately, our comprehensive security features and agile response capabilities mean that our clients can focus on their core business operations, confident in the knowledge that their data is protected and their compliance obligations are met.”":1,"#All of this means that software providers working with such major players in telecom retail have a lot to prove. A software provider such as iQmetrix must demonstrate its “ilities” — the architectural attributes that our customers expect as table stakes.":1,"#http://www.networkadvertising.org/choices/":1,"#https://www.luckyorange.com/privacy.php":1,"#https://www.demandbase.com/privacy-policy/":1,"#https://legal.hubspot.com/privacy-policy":1,"#http://www.google.com/settings/ads":1,"#-Jason Collinge, VP Technology, Platform Engineering and Architecture, iQmetrix":1,"#When it comes to maintainability and ensuring that clients are unaffected by back-end changes, there are also many application-level processes in place.":1,"#In addition to all the above programs and security features, iQmetrix has a range of protocols in place to improve security and maintainability, beyond what the company is required to do.":1,"#Additional Protocols in Place":1,"#By embedding these principles and frameworks into our Secure Software Initiative, iQmetrix ensures that security is not just an operational priority — it is a foundational commitment.":1,"#Added to all the above is the fundamental need to use software built on architecture that is utterly reliable and has a high level of performance — no matter how busy the workload traffic, or how many users and/or stores are on it.":1,"#iQmetrix’s commitment to evolving application security is proven by the concrete improvements we’ve made to our security assurance program.":1,"#Driving Continuous Improvement":1,"#Operations: Proactively monitoring and maintaining systems to address threats and vulnerabilities as they arise. This involves leveraging advanced security tools and practices to ensure operational resilience. Azure Monitor provides real-time visibility into system health and performance. Azure Key Vault ensures secure storage of secrets, certificates, and encryption keys, while Microsoft Defender for Cloud delivers advanced threat detection to protect applications and infrastructure.":1,"#Verification: Continuously testing and validating the security of applications throughout the development lifecycle. This includes employing automated testing, penetration testing, and other methods to confirm the integrity of our systems. Azure Application Insights allows us to monitor and analyze application performance and potential issues, while Azure Security Center enhances threat detection and vulnerability management. These tools ensure that security validation is an ongoing, automated process.":1,"#Design: Embedding security into the architectural and design phases of development. By anticipating potential vulnerabilities early, we create resilient systems that can adapt to emerging threats. Azure Architecture Center provides guidance to implement best practices for secure and scalable designs.":1,"#Governance: Establishing policies, processes, and accountability to ensure security is prioritized at every level of the organization. This includes aligning security goals with business objectives and maintaining transparency for stakeholders. Azure Policy enables us to enforce governance rules across our cloud infrastructure, ensuring that resources comply with organizational standards. Azure Sentinel further strengthens governance with proactive monitoring and actionable insights.":1,"#The Secure Software Initiative is built upon the five core business functions, strengthened by the use of Azure technologies:":1,"#Core Tenets of Security":1,"#— Amer Gill, Security Lead at iQmetrix":1,"#In addition to customer PII, there is also a vast amount of business and operational data that brands must protect to stay competitive. A major breach may not have the same far-reaching consequences as a PII leak, but major telecom players have every reason to expect their operational data to be as well protected as the customer information flowing through their systems.":1,"#To guide our journey, we implemented a Software Assurance Maturity Model (SAMM) — a flexible, risk-driven framework that supports the complete software lifecycle while remaining agnostic to technology and processes. SAMM provides a structured and measurable approach for improving software security across five key business functions: Governance, Design, Implementation, Verification, and Operations. By embedding security into each of these areas, we ensure a holistic and proactive approach to protecting our clients and their data.":1,"#IQmetrix’s success depends on earning and maintaining the trust of its clients, partners, and stakeholders. Recognizing the critical importance of this responsibility, we launched our Secure Software Initiative in 2022 — a company-wide effort to redefine how we approach security in every aspect of our product development. This initiative brings together all parts of the organization to adopt a Secure Software Development Lifecycle (SDLC) that is both effective and measurable.":1,"#Building on Trust: A Secure Foundation for the Future":1,"#This way, even if the whole East Coast were to go offline tomorrow, their data is on the West Coast as well, so they don’t lose any of it.”":1,"#In addition, depending on the nature of the client and their data and workloads, iQmetrix provides numerous levels of redundancy — duplication of data as a back-up — and availability.":1,"#In telecom retail, there is a massive amount of computing workload being carried out at every moment — through iQmetrix solutions, nearly 7,000 transactions are processed every hour — along with an equally massive amount of sensitive data that is constantly being processed and managed. This includes all the end customers’ personal identifiable information (PII) data that telecom carriers and major retailers handle on a routine basis as part of their day-to-day business, including such sensitive data as credit card details and home addresses. If this were to leak, it would be hugely detrimental to the telecom brand reputation, could cost them their customers, could cost them their business license, and in some cases could result in fines and regulatory sanctions.":1,"#Over-and-Above Security Levels":1,"#—Jason Collinge, VP Technology, Platform Engineering and Architecture, iQmetrix":1,"#Both these compliance standards are globally recognized certifications, awarded after third-party audits that thoroughly assess core aspects of our applications and environment. They ensure and certify that iQmetrix is following industry best practices, with systems in place such as proper separation of duties between employees so that security risks are spread, and effective logging and checking of logs. They also assess whether iQmetrix has security tools in place for intrusion detection and prevention, and antivirus systems. SOC 2 certification affirms that a company’s infrastructure, software, people, data, policies, procedures and operations have been formally reviewed, and every measure has been taken to protect the data and assets of clients and their customers.":1,"#System Security Compliance":1,"#These range from must-haves such as compliance with established, required security standards through to over-and-above features that make our security house even more watertight.":1,"#When it comes to telecom carriers and major wireless retailers choosing to work with a retail management software provider, impeccable data security isn’t just a nice-to-have for their own peace of mind — it’s essential. A non-negotiable. Sometimes, it’s the deciding factor in an RFP. And, in many cases, it can be a regulatory requirement.":1,"#On top of our Microsoft Azure foundation, iQmetrix has added building blocks of features that safeguard our security, stability, reliability, maintainability, and more.":1,"#iQmetrix’s Additional Building Blocks of Safeguards":1,"#2. APPLICATION LEVEL":1,"#Transparency and trust are at the heart of our operations. During any disruption, our team is committed to keeping clients informed with real-time updates, clear recovery timelines, and assurances about the safety of their data.":1,"#Our security measures include geo-redundant storage to safeguard customer data and ensure it remains accessible, even if a regional outage occurs. To further protect our clients’ operations, we leverage hybrid authentication solutions and fallback mechanisms that maintain secure access to essential systems during Azure disruptions. These measures are complemented by offline workflows designed to preserve data integrity and operational continuity, ensuring that our clients’ customer-facing services experience as little downtime as possible.":1,"#At iQmetrix, we understand the critical importance of maintaining secure and uninterrupted service for our clients, especially during unforeseen Azure outages. As a company deeply committed to supporting customer success, we have implemented proactive strategies to ensure that even in challenging scenarios, our clients’ data remains protected, and operations continue with minimal disruption.":1,"#What Happens in an Azure Outage?":1,"#For telecom carriers and major wireless retailers, data security isn’t just a nice-to-have for their peace of mind — it’s essential. Here’s how iQmetrix ensures its clients’ datasets are secure and their workloads run reliably, no matter how big they get.":1,"#This results in a cost saving for the client, while having the security of their data hosted in the Azure environment, and their workloads still being run by iQmetrix.":1,"#Added to that, some enterprise clients may even wish to host their data and workloads that are running through iQmetrix systems on their own Azure tenant.":1,"#One other massive advantage of iQmetrix hosting all data and running all workloads on the Azure Cloud Platform is that many enterprise-level telecom businesses have deep and mutually beneficial partnerships with hyperscalers such as Azure. This makes iQmetrix’s solutions deeply compatible with Azure-based enterprise clients’ technology strategies, who will in turn seek out software providers with complementary cloud transformation strategies.":1,"#Clients Using Their Own Azure Tenant":1,"#This ability to expand and contract as needed means that iQmetrix solutions work for any kind of telecom retail operation — from single-door operators to some of our major-player clients who have thousands of retail locations.":1},"version":4729}]