[{"_id":"project-settings","settings":{"translateMetaTags":true,"translateAriaLabels":true,"translateTitle":true,"showWidget":true,"isFeedbackEnabled":false,"fv":1,"customWidget":{"theme":"dark","font":"rgb(255, 255, 255)","header":"rgb(0, 0, 0)","background":"rgba(0, 0, 0,0.8)","position":"right","positionVertical":"bottom","border":"","borderRequired":false,"widgetCompact":true,"isWidgetPositionRelative":false},"widgetLanguages":[{"code":"es-LA","name":"Español (América Latina)"},{"code":"fr-CA","name":"Français (Canada)"}],"activeLanguages":{"fr-CA":"Français (Canada)","es-LA":"Español (América Latina)","de":"Deutsch","en":"English"},"enabledLanguages":["de","en","es-LA","fr-CA"],"debugInfo":false,"displayBranding":true,"displayBrandingName":true,"localizeImages":false,"localizeUrls":false,"localizeImagesLimit":false,"localizeUrlsLimit":true,"localizeAudio":false,"localizeAudioLimit":false,"localizeDates":false,"disabledPages":[],"regexPhrases":[],"allowComplexCssSelectors":false,"blockedClasses":false,"blockedIds":false,"phraseDetection":true,"customDomainSettings":[],"seoSetting":[],"translateSource":false,"overage":false,"detectPhraseFromAllLanguage":false,"googleAnalytics":false,"mixpanel":false,"heap":false,"disableDateLocalization":false,"ignoreCurrencyInTranslation":false,"blockedComplexSelectors":[]},"version":4535},{"_id":"en","source":"en","pluralFn":"return n != 1 ? 1 : 0;","pluralForm":2,"dictionary":{},"version":4535},{"_id":"outdated","outdated":{"#Explore Interconnected Commerce":1,"#Discover how iQmetrix helps telecom operators unify digital and in-store experiences with an AI-native commerce platform built for the next era of retail.":1,"#Ready to move from fragmented retail to true phygital commerce?":1,"#Telecoms’ complexity makes it ideal for the mixture of the physical and digital in retail. That’s not going to change.”":1,"#I see telcos having large flagship stores that are full service, offering not only basic retail and device support but unique hybrid experiences,” he predicts.":1,"#At the same time, these AI agents will play a growing role within retail operations, supporting both customer journeys and employee workflows.":1,"#In this model, the customer journey increasingly begins outside traditional telco channels, with AI tools aggregating options and guiding decisions. This presents both an opportunity and a threat for the telcos. Those that adapt quickly can capitalise on a new route to customer acquisition, while those that fail to expose their offerings via APIs risk being excluded from these new buying pathways.":1,"#The next phase of retail disruption is rapidly approaching in the form of agentic AI, where digital agents can act on behalf of customers to navigate purchasing decisions.":1,"#Agentic commerce will demand change":1,"#Apple, frequently cited as a benchmark, exemplifies a model where digital and physical interactions are tightly integrated and designed around the user journey from the outset.":1,"#This lack of a top-down, experience-led strategy contrasts sharply with best-in-class retailers, like Apple, who design their retail strategy around the user journey from the outset":1,"#For Krywulak, this is a fundamental error, arguing that operators’ strategies should begin by defining the desired customer experience and expanding from there.":1,"#This fragmentation is further entrenched by telcos’ tendency to approach change incrementally, aiming to solve problems in isolation rather than redesigning journeys holistically.":1,"#Culture, not technology, is the primary barrier":1,"#In practice, this means ensuring that the same systems and data underpin both environments. Key customer interactions, such as checking upgrade eligibility, trade-in value, or product availability, should be consistent regardless of channel.":1,"#Of course, addressing this challenge is no small feat. The telco industry has long discussed the challenges and benefits of creating a seamless digital – physical retail experience, but few have truly embraced the approach.":1,"#This fragmentation is most visible when customers move between channels. Journeys that begin online frequently collapse in-store, resulting in a frustrating customer experience.":1,"#The mobile industry has long suffered from a persistent failure to connect digital and physical channels into a seamless journey. Despite operators investing heavily in apps and online tools, the in-store experience often remains disconnected from the online experience.":1,"#Telco retail: fragmented and frustrating":1,"#Speaking to Total Telecom, Krywulak shed light on the broken customer retail experience, organisational inertia, and why operators must embrace AI and hybrid retail models.":1,"#Despite decades of technological change, from early mobile devices to eSIM, the core telco retail experience has remained largely static. For Christopher Krywulak, CEO and founder of iQmetrix, the industry now faces the harsh reality of a long-delayed transformation, with rising customer expectations and rapid AI advances pushing operators towards a more holistic retail model.":1,"#Originally published on <strong ljsid-1=\"\"><a ljsid-1-0=\"\">Total Telecom</a></strong>":1,"#by <span ljsid-1=\"\">Harry Baldock, Editor, Total Telecom</span> on Apr <span ljsid-3=\"\">8</span>, <span ljsid-5=\"\">2026</span>":1,"#única":1,"#iQmetrix | The Next-Gen Store of the Future":1,"#de":1,"#Thank You - Pricing":1,"#iQmetrix at DTW Ignite 2026":1,"#Check out key iQmetrix tech leaders discussing the new technology and how it will benefit users in the video below.":1,"#Christopher Krywulak, Chief Executive Officer at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>We are thrilled to be reimagining how we create great experiences for our clients and their customers with our Generation <span ljsid-5=\"\">8</span> technology platform. This next-generation platform has always been part of our long-term strategy, and we are taking a thoughtful approach to ensure a smooth transition while maintaining the reliability of our existing system.”":1,"#Lauren Wilmsen, Vice President of Product, Retail at iQmetrix, said, <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>The new platform enables us to get out of our own way, and out of the way of vendors, partners, and clients who want to integrate with our systems.”":1,"#iQmetrix, the only provider of Interconnected Commerce solutions for telecom retail, is exhibiting March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span> in the Canadian Pavilion at the world’s biggest mobile event — and is using the event to announce the game-changing evolution of its flagship SaaS technology platform.":1,"#MWC Barcelona attendees are warmly invited to visit iQmetrix in the Canadian pavilion, March <span ljsid-1=\"\">3</span>-<span ljsid-3=\"\">5</span>, <span ljsid-5=\"\">2025</span>. To find out more about iQmetrix Interconnected Commerce solutions, visit <a ljsid-7=\"\">iQmetrix Interconnected Commerce</a>.":1,"#Key iQmetrix clients will be the first to see demos and get the chance to beta-test the technology in the coming months, and the new platform and user interfaces will be showcased to the wider industry at <a ljsid-1=\"\">SummitX <span ljsid-1-1=\"\">2025</span> in California this October</a>. Those who want to learn more before that time are encouraged to reach out to their Account Manager, if they are an existing client, or contact us to find out more at <a ljsid-3=\"\">www.iqmetrix.com/demo</a>.":1,"#As this technology is launched, existing iQmetrix clients can rest assured that they will not see any disruption in their current RQ technology solutions that support their daily operations. RQ will continue to be in full operation before and during any migration to the new platform.":1,"#One of the greatest advantages of this next-generation platform is that, as products and features are developed and as partners and clients plug their tools and systems into the platform, it becomes a living, evolving system. This concept is truly at the heart of Interconnected Commerce — an ecosystem of technology that is greater than the sum of its parts, because the interconnections between all the stakeholders and systems mean its benefits become exponentially better for all users.":1,"#iQ Storefront will also include the new iQ Payments solution — a seamless, end-to-end payments solution designed to evolve with your business. iQ Payments gives users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.":1,"#Automated replenish and stock-balance processes":1,"#Flexible level controls to streamline analysis and adjustments":1,"#Transparent sell-through data":1,"#VoiceComm’s customized VMI program eases inventory fears and frees up time by allowing us to manage your wireless accessory inventory.":1,"#Optimized Inventory Management":1,"#VoiceComm is the premier mobile accessory distributor for the North American market. Our diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for wireless retail and related channels, we inspire through customization to develop the programs and resources businesses need to succeed.":1,"#iQmetrix | VoiceComm":1,"#Director of Operations, Amcomm Wireless":1,"#Chris James":1,"#VoiceComm Solutions":1,"#VoiceComm’s engagement and relationship in all levels of the organization, and the vendors, is a unique experience in this industry. VoiceComm’s VMI program offers services and tools unique to this industry which provides a level of confidence in the ability to manage our inventory. The Order Approval Tool allows us the flexibility to make changes with full transparency to what and how our stores are being replenished on a weekly basis. VoiceComm’s VMI services and tools have saved me several hours each week spent reviewing accessory inventory trends and replenishment. VoiceComm is a true partner who keeps our inventory cost of goods and accessory strategy in mind when replenishing our stores. VoiceComm’s VMI tools, flexibility, industry insight communication and proactive engagement is the differentiates VoiceComm’s VMI program to other VMI Program services I have had in the past.":1,"#Vice President of Operations, Team Wireless":1,"#Our biggest challenges with inventory are cost of goods, selection and stock levels. We’ve been very aggressive with stock cuts, pivoting to new options, and taking advantage of our VMI RMA. VoiceComm has been reliably excellent in procuring product we want to stock in our locations, and we see it in-store very quickly. These actions have lead to immediate improvement in attach rate and accessory ARPU. The excitement from the fresh line up keeps our sales force engaged, and involvement from vendors energizes our team. VoiceComm’s VMI team has been great with monitoring our levels, and sometimes even catching problems before we do.":1,"#Deliver a better customer experience and increase your bottom line":1,"#Fulfillment lifecycle of every order monitored by designated specialists":1,"#Offer <span ljsid-1=\"\">40</span>+ industry-leading mobile accessory and CE brands in VoiceComm’s catalog":1,"#VoiceComm’s Dropship program digitally expands your wireless accessory inventory with top-selling brands, effortlessly solving the problem of limited selection and limited choice.":1,"#Eliminate Lost Sales. We’ll Cover the Logistics.":1,"#Detailed monitoring and reporting performed by designated specialist":1,"#About VoiceComm":1,"#Two of VoiceComm’s most popular programs, Dropship and Vendor Managed Inventory (VMI), are integrated services produced in partnership with iQmetrix. VoiceComm has been a premier integrated partner with iQmetrix since <span ljsid-1=\"\">2014</span> and has developed a suite of customized tools and services to enhance your experience. Each program is designed to significantly impact the health of your business for the better!":1,"#Last Updated: December <span ljsid-1=\"\">14</span><sup ljsid-2=\"\">th</sup>, <span ljsid-4=\"\">2020</span>":1,"#Intelligent Commerce replaces fragmented legacy stacks with a single, modular operating layer built specifically for telecom. It connects telcos, retailers, OEMs, and vendors into one coordinated commerce flow, enabling modernization without disruption. Cloud-native, AI-native, and ODA-aligned, it provides a scalable foundation for multi-channel, multi-market retail operations.":1,"#Intelligent Commerce: The AI-Native Foundation Modern Telecom Commerce is Built On":1,"#In September, Ligado Networks announced that it was <a ljsid-1=\"\">putting plans to launch <span ljsid-1-1=\"\">5</span>G networks in parts of Virginia on hold</a> after the US government’s National Academics of Science, Engineering, and Medicine (NASEM) released a report that raised questions about whether Ligado’s planned network would interfere with GPS and other existing devices and networks. However, the validity of these concerns are currently being hotly contested.":1,"#This led ex-Google CEO Eric Schmidt to call for increased government investment in <span ljsid-1=\"\">5</span>G base stations in a <a ljsid-3=\"\">February op-ed in the <em ljsid-3-1=\"\">Wall Street Journal</em></a>. According to Schmidt, China has already built more than <span ljsid-5=\"\">1</span> billion base stations, compared with less than <span ljsid-7=\"\">100</span>,<span ljsid-9=\"\">000</span> in the U.S. — which is similar in size geographically but is <a ljsid-11=\"\"><span ljsid-11-0=\"\">4</span>.<span ljsid-11-2=\"\">5</span> times smaller</a> in terms of population.":1,"#<span ljsid-0=\"\">1</span>. COVID":1,"#If the rollout of <span ljsid-1=\"\">4</span>G went so smoothly, what’s the hang-up? It turns out that the logistical obstacles to the rollout of <span ljsid-3=\"\">5</span>G have been more numerous and complex.":1,"#% of wireless consumers. In contrast, at the equivalent stage of":1,"#The result? A see-saw of <span ljsid-1=\"\">5</span>G coverage where American wireless subscribers have much higher access to <span ljsid-3=\"\">5</span>G at very low speeds and Canadians have much higher download speeds with much lower coverage: <a ljsid-5=\"\">OpenSignal</a> reporting ranked the United States <span ljsid-7=\"\">30</span><sup ljsid-8=\"\">th</sup> in the world for download speed in Q<span ljsid-10=\"\">4</span> <span ljsid-12=\"\">2021</span>, compared with Canada in <span ljsid-14=\"\">4</span><sup ljsid-15=\"\">th</sup>.":1,"#G coverage has yet to break":1,"#Read the whitepaper":1,"#One big reason <span ljsid-1=\"\">5</span>G has higher penetration in Asian markets is because countries like China and South Korea already had a very dense grid of mobile sites. In North America, the grid is adequate for provision of <span ljsid-3=\"\">3</span>G and <span ljsid-5=\"\">4</span>G, but distances between sites are often too great for <span ljsid-7=\"\">5</span>G frequencies, which don’t travel as far because of shorter signal wavelengths.":1,"#In contrast, the United States was <a ljsid-1=\"\">first in the world for <span ljsid-1-1=\"\">5</span>G availability in late <span ljsid-1-3=\"\">2021</span></a>, at <span ljsid-3=\"\">49</span>.<span ljsid-5=\"\">2</span>%. However, because <span ljsid-7=\"\">5</span>G in the United States has been largely rolled out using Dynamic Signal Sharing (DSS), many current US <span ljsid-9=\"\">5</span>G users are limited to <span ljsid-11=\"\">4</span>G download speeds. Additionally, <span ljsid-13=\"\">5</span>G networks in some American cities are actually slower than <span ljsid-15=\"\">4</span>G networks — a far cry from the <span ljsid-17=\"\">20</span>x — <span ljsid-19=\"\">100</span>x speed increases that US consumers were initially promised.":1,"#In Canada, Bell has promised to <span ljsid-1=\"\"></span><span ljsid-3=\"\">“</span>work towards offering <span ljsid-5=\"\">5</span>G+ coverage to approximately <span ljsid-7=\"\">40</span>% of the Canadian population by the end of <span ljsid-9=\"\">2022</span>.” And yet, in August of <span ljsid-11=\"\">2022</span>, <a ljsid-13=\"\">data from OpenSignal</a> showed that while Rogers was the leading wireless provider of <span ljsid-15=\"\">5</span>G in terms of availability, Rogers users spent only <span ljsid-17=\"\">13</span>.<span ljsid-19=\"\">3</span>% of their time on active <span ljsid-21=\"\">5</span>G networks. (Bell ranked second at <span ljsid-23=\"\">11</span>.<span ljsid-25=\"\">9</span>% and Telus third at <span ljsid-27=\"\">11</span>.<span ljsid-29=\"\">4</span>%.)":1,"#If the rollout of 4G went so smoothly, what’s the hang-up with 5G? It turns out that the logistical obstacles to the rollout of 5G have been more numerous…":1,"#more than <span ljsid-1=\"\">80</span>% of customers":1,"#G service. However, the expansion of":1,"#South Korea became the first country to offer":1,"#Carriers are optimistic about <span ljsid-1=\"\">5</span>G rollouts in the coming years. But with global markets in decline and supply chain disruptions set to continue into <span ljsid-3=\"\">2023</span>, it’s anyone’s guess how <span ljsid-5=\"\">5</span>G rollouts will go in the coming year.":1,"#<a ljsid-0=\"\">In a May FCC hearing</a>, U.S. military officials reported that Ligado’s <span ljsid-2=\"\">5</span>G network plans could interfere with Pentagon satellite signals. In response, a spokesperson for FCC Chairman Ajit Pai called the military’s concerns <span ljsid-4=\"\"></span><span ljsid-6=\"\">“</span>baseless fear mongering”. The Pentagon isn’t alone in its concerns, though. In late <span ljsid-8=\"\">2021</span>, the FAA put out two directives about concerns over interference with radar altimeter interference.":1,"#<span ljsid-0=\"\">2</span>. Mandated switch-out of Huawei equipment in North America and Europe":1,"#At the risk of stating the obvious, COVID-<span ljsid-1=\"\">19</span> was a huge obstacle to the timely deployment of <span ljsid-3=\"\">5</span>G that nobody could have foreseen, delaying rollouts of <span ljsid-5=\"\">5</span>G around the world.":1,"#G LTE. Three years in,":1,"#The Outlook for <span ljsid-1=\"\">2023</span>? Hazy":1,"#<span ljsid-0=\"\">6</span>. Concerns about interference with GPS and other network devices":1,"#<span ljsid-0=\"\">4</span>. Lower population density = fewer mobile sites":1,"#<span ljsid-0=\"\">5</span>. Building <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>cloud-native” <span ljsid-6=\"\">5</span>G systems":1,"#Due to the increasing size and complexity of networks, most operators want to make full use of technologies that make networks more efficient and allow for network automation. However, analysts say that so far <a ljsid-1=\"\">the transition is proving to be tough</a>.":1,"#<span ljsid-0=\"\">3</span>. Earliest <span ljsid-2=\"\">5</span>G boxes were big and heavy":1,"#The United States, Canada, and Europe, Australia, and New Zealand have all passed bans on the installation of Huawei equipment into <span ljsid-1=\"\">5</span>G networks. However, this required extra effort in some markets to remove and replace existing Huawei equipment.":1,"#Top Logistical Obstacles to <span ljsid-1=\"\">5</span>G Deployment in North America":1,"#<span ljsid-0=\"\">4</span>G network boxes were comparatively light and easy to install, often not requiring street closures or structural reinforcement. However, the first boxes bought by Vodafone for its <span ljsid-2=\"\">5</span>G deployment weighed <span ljsid-4=\"\">60</span> kilograms (<span ljsid-6=\"\">132</span> pounds)! This often required steel work and heavy equipment to install in a safe manner. <span ljsid-8=\"\">5</span>G equipment has slimmed down considerably since then; the units Vodafone now buys from Ericsson weigh less than <span ljsid-10=\"\">30</span>kg (<span ljsid-12=\"\">66</span> pounds) and can be installed more easily.":1,"#G service to":1,"#G rollout, British mobile carrier and internet provider EE was providing":1,"#, and in March":1,"#Three years into the rollout of <span ljsid-1=\"\">5</span>G, most people still don’t have access to high-speed <span ljsid-3=\"\">5</span>G service. Why?":1,"#Conclusion":1,"#Say goodbye to juggling inventory across multiple disparate systems. Our single management system syncs inventory data across all wireless retail channels, making it a breeze to manage.":1,"#Access real-time inventory data for smarter store stocking. Monitor product performance across various wireless retail channels and locations, giving you the insight to meet customer demand in-store or from your warehouse. Ship directly from your warehouse for consistent branding.":1,"#Streamline telecom retail warehouse operations with automated processing of purchase orders, store-to-store transfers, return merchandise agreements, and shipping notices. Accelerate inventory delivery to your wireless retail stores, reducing missed orders and shipping problems.":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control, designed to power your telecom retail business.":1,"#Supercharge your telecom retail operations with customizable reports, whether pre-built or tailored. Keep stakeholders in the loop with scheduled updates on product health, history, and transactions.":1,"#Simplify inventory movement with ship from store, VMI, Dropship, BOPIS/ROPIS, integrated RMS, Brand Channel Management, and Return Anywhere to eliminate supply-chain friction.":1,"#Keep product flow balanced between locations. Our tracked manual or automated store-to-store transfers guarantee no wireless retail store runs out of stock.":1,"#Track device product costs and lifecycles to eliminate errors and deter fraud and theft.":1,"#Return Anywhere adds convenience and ease by allowing customers to return items to any branded store, in any location, whether corporate- or authorized retailer-operated.":1,"#Consistent Brand Experiences":1,"#Ready to deliver consistent brand experiences in wireless retail?":1,"#iQmetrix | Why Has the 5G Rollout in North America Been So Slow?":1,"#Highlights include:":1,"#Paul Stemick":1,"#Why Has the 5G Rollout in North America Been So Slow?":1,"#We offer hybrid working for those near an office city, fully remote options for others, and flexible hours so you never miss your kid’s soccer game. We have incredible paid time off perks, including trusted vacation days and trusted sick days, operated on a <span ljsid-1=\"\"></span><span ljsid-3=\"\">„</span>take what you need” basis.":1,"#G and then to":1,"#G mobile towers went online in":1,"#G service has been slow, especially compared with previous transitions from":1,"#The first":1,"#G to":1,"#by":1,"#For <span ljsid-1=\"\">26</span> years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $<span ljsid-3=\"\">17</span>BN in sales last year, handling nearly <span ljsid-5=\"\">53</span> million invoices and more than <span ljsid-7=\"\">28</span> million activations, and are used by more than <span ljsid-9=\"\">370</span>,<span ljsid-11=\"\">000</span> telecom retail professionals across almost <span ljsid-13=\"\">1</span>,<span ljsid-15=\"\">000</span> clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit <a ljsid-17=\"\">www.iqmetrix.com</a>.":1,"#Actionable Insights":1,"#<strong ljsid-0=\"\">Deep visibility into channels </strong>representing the brand":1,"#Empowers brands with control over details including pricing, rich media, and the ability to publish and control promotions instantaneously.":1,"#iQmetrix Brand Management empowers brands to effortlessly align their products, names, prices, and promotions across all branded touchpoints, including corporate, authorized, and online channels.":1,"#iQmetrix | Brand Management Solution for Telecom Retail":1,"#Telecom brands gain real-time sales insights, eliminating reliance on various, potentially unreliable retail sources. Access inventory and sell-through data seamlessly across your independent retail channels.":1,"#Maximized brand":1,"#Seamless customer experience across all channels":1,"#iQmetrix Brand Management empowers brands to effortlessly align their products, names, prices, and promotions across all branded touchpoints.":1,"#iQmetrix Brand Management empowers brands to captivate consumers across the entire online-to-in-store buying journey, even in previously inaccessible channels. This means meeting consumers on their preferred purchase terms, be it swift online shipping, same-day delivery, buy online, pick up in-store, or traditional in-store shopping.":1,"#Because today’s consumers shop on multiple channels, both old and new, telecom brands must ensure a consistent experience to avoid poor customer experiences, damage to their reputation, and revenue loss.":1,"#Unify Brand Experience Across Channels":1,"#Brand Management Solution for Telecom Retail":1,"#Offers previously inaccessible insights, such as sell-through data, into consumer shopping behaviors within their retailer ecosystem.":1,"#<strong ljsid-0=\"\">Provide customers </strong>with every purchasing path":1,"#Control the elements you care about — such as product, price, and promotion — and not the things you don’t, all within a single system. This control empowers faster market responsiveness and enhanced promotional agility. Ease the load on authorized retailers while preserving their flexibility and business independence.":1,"#Ensure consistent customer experience across all channels by offering customers the same product, price, and promotion. Unifying the experience across channels that sell your products or represent your brand enhances brand stickiness and fosters greater customer loyalty.":1,"#Efficient multi-channel fulfillment":1,"#Unified inventory and warehouse management tech stack":1,"#Effortlessly schedule inventory returns, either customer returns or pullbacks, when it’s no longer needed.":1,"#Ready to fulfill more efficiently?":1,"#Maximize stock efficiency with min/max and vendor forecasts while meeting carrier requirements for device and accessory stock levels. Our seamless blend of VMI, data exports, and integrations guarantees product availability.":1,"#Warehouse Management Solution for Telecom Retail":1,"#Meet consumer demand":1,"#Fulfill Products Without Friction":1,"#Warehouse Management Features":1,"#Instantly manage product inventory across multiple locations to add, remove, update, and categorize with ease. Track everything from sellable to damaged items and trade-ins.":1,"#See real-time stock levels with company-wide visibility and empower inventory managers to make forecasts.":1,"#Inventory Visibility":1,"#iQmetrix Warehouse Management is your all-in-one solution for seamless inventory and warehouse control. It provides telecom retailers with a comprehensive, real-time view of inventory across all channels, ensuring products reach customers promptly and precisely.":1,"#Stay in control of your product cycle and perform category-based physical counts. Adjustments are a breeze, whether it’s blind counts, balanced counts, or addressing discrepancies, all from your desktop or mobile app.":1,"#Handle manual, automated, and serialized orders all within one powerful module. Easily adjust, receive notifications, and reconcile costs and purchase orders from this centralized hub.":1,"#Why Has the <span ljsid-1=\"\">5</span>G Rollout in North America Been So Slow?":1,"#control":1,"#Download the Case Study":1,"#Renee Mohr":1,"#iQmetrix | Warehouse Management Solution for Telecom Retail":1,"#iQmetrix | The AI-Native Platform for Global Telecom Commerce…":1,"#iQmetrix Clients":1,"#Partner with the AI‑native commerce platform built for telecom operators to modernize complex retail ecosystems, without disruption, fragmentation, or unnecessary cost.":1,"#Want to see what happens when your customer experience isn’t held down by legacy tech?":1,"#Visit Us at DTW":1,"#iQmetrix at DTW <span ljsid-1=\"\">2026</span>":1,"#Industry Events":1,"#More on iQmetrix at MWC":1,"#From Digital to Physical: Why Telecom Retail is Falling Behind and How to Leap Foward":1,"#MWC Sessions":1,"#iQmetrix has joined TM Forum and earned recognition as an Open Digital Architecture (ODA) Component Directory Partner.":1,"#Stay ahead of emerging telecom retail trends, security innovations, and AI-driven transformation.":1,"#Industry Leadership & Expert Insights":1,"#Telecom-focused solutioning expertise that supports complex implementations, migrations, and edge cases while avoiding custom-heavy deployments that introduce long-term risk.":1,"#A curated network of integrated technology and services partners that extend platform capabilities while maintaining operational consistency and architectural integrity.":1,"#AI-driven workforce productivity tools that optimize staffing, improve sales performance, and simplify frontline operations. Fully connected to real-time data for better execution and planning.":1,"#Centralized control of product data, pricing, promotions, and activation workflows across direct and indirect retail networks, with real-time availability and sell-through visibility.":1,"#Channel Management":1,"#Shared inventory, orchestration, and fulfillment capabilities that connect digital and in-store journeys, allowing customers to buy, activate, and fulfill seamlessly across channels.":1,"#Embedded payments capability within the platform, enabling consistent checkout across in-store, mobile, and digital channels while reducing hardware dependency and simplifying reconciliation.":1,"#Integrated telco activation workflows that eliminate manual handoffs, unify channels, and accelerate provisioning for a smoother customer experience.":1,"#Cloud-based telecom POS that unifies sales, activations, inventory, and payments into a single retail workflow, replacing legacy POS constraints while supporting store operations at scale.":1,"#iQ Storefront":1,"#Designed to operate as one unified platform, each capability shares data, orchestration, and intelligence across channels, enabling faster change, lower operating cost, and consistent execution across every retail touchpoint.":1,"#Integrated Product Suite":1,"#Introduce new capabilities, workflows, and partners without rewriting core systems, release bottlenecks, or accumulating technical debt.":1,"#Innovate Without Rebuilding the Core":1,"#Unify digital, in-store, and partner channels through shared data and real-time orchestration to ensure consistency across pricing, availability, fulfillment, and service.":1,"#Deliver One Connected Experience":1,"#Consolidate core commerce functions onto a single modular platform, reducing platform sprawl, operational overhead, and long-term cost to scale.":1,"#Lower Total Cost of Ownership":1,"#Replace brittle point-to-point integrations with a many-to-many operating model that simplifies system orchestration, partner onboarding, and change management.":1,"#Eliminate Architectural Drag":1,"#Our telecom retail solutions are trusted globally by some of the industry’s biggest brands":1,"#Talk to an Expert":1,"#Unify operations, accelerate transformation, and deliver intelligent, consistent experiences across every market. Built for modern telecom enterprises ready to scale without complexity.":1,"#Modernize Your Commerce Stack Without the Expense or Legacy Drag":1,"#The AI-Native Platform for Global Telecom Commerce Modernization":1,"#As the telecom landscape pivots toward autonomous networks and AI-driven innovation, iQmetrix is proud to join the conversation at DTW Ignite.":1,"#Experience the energy and innovation that defined our time on the global stage. We are capturing the shift toward a more unified, AI-native future for telco commerce.":1,"#After an incredible <span ljsid-1=\"\">2024</span> event, we’re excited to welcome you back to SummitX in <span ljsid-3=\"\">2025</span>! Registration is now open, and we have a brand-new, super-early-bird half-price offer, so snap up your spot now!":1,"#<span ljsid-0=\"\">8</span>. Click Load Key List to load the PIN key on the terminal. If prompted, click <span ljsid-2=\"\"></span><span ljsid-4=\"\">“</span>Save” first.":1,"#This year we’re bringing back everything you loved and elevating it to the next level. Expect inspiring leaders, cutting-edge tech, unmatched networking, and a stunning new venue with top-tier facilities, spectacular golf, and our legendary Monday night party.":1,"#Reimagine Everything at SummitX <span ljsid-1=\"\">2025</span>!":1,"#Thank You!":1,"#A member of the iQmetrix team will get back to you to schedule a call so we can learn more about your business and how we can support.":1,"#Troubleshooting":1,"#Here’s what you need to get started.":1,"#<span ljsid-0=\"\">4</span>. Select Serial/USB as the communication type.":1,"#Configuring the Lane Terminal":1,"#Navigate to the folder where the file was unzipped and locate IngenicoUSBDrivers_<span ljsid-1=\"\">3</span>.<span ljsid-3=\"\">15</span>_setup.exe":1,"#NFC/Tap support is coming soon to these terminals. Until then, having NFC/Tap enabled under Device Capabilities can cause transactions to error out on attempt. Remove this setting, save, and re-attempt the transaction.":1,"#<a ljsid-0=\"\">Log in to the iQmetrix Knowledge Center </a> to check the status of EMV (chip) support availability":1,"#The <strong ljsid-1=\"\">Lane</strong> devices will power cycle every <span ljsid-3=\"\">24</span> hours when left idle for long periods of time. Ingenico has advised this is a security requirement on their end. To avoid this from happening midday, we recommend you add power cycling of your device to your store-open or store-close activities.":1,"#<span ljsid-0=\"\">6</span>. Un-select NFC/Tap under Device Capabilities (this feature is coming soon!).":1,"#You are logged in to the computer with full administrator access":1,"#The Lane devices come with the newest security features available. One of the requirements you will see as a result of these enhancements is that when your device is left idle for a longer period of time, the device will automatically power cycle. With this in mind, we recommend you add the power cycling of your devices to your store-open or store-close activities. This will avoid power cycling happening midday.":1,"#Unactivated Payment Terminal":1,"#To confirm the version of iQPay you are running, look in <strong ljsid-1=\"\">Task Manager &gt; Details &gt;</strong> right-click on <strong ljsid-3=\"\">iQ.Pay.exe &gt; Properties &gt;</strong> click on the <strong ljsid-5=\"\">Details</strong> tab.":1,"#<span ljsid-0=\"\">10</span>. Your device is now configured and ready for use.":1,"#<span ljsid-0=\"\">9</span>. Once completed, click OK then Save. You may be asked to save again if you were previously prompted.":1,"#EMV is being rolled out throughout these devices; check <a ljsid-1=\"\">the iQmetrix Knowledge Center</a> for an update on EMV capability timelines.":1,"#How can I tell which version of iQ Pay is installed on my workstation?":1,"#The terminal is <strong ljsid-1=\"\">NOT </strong>plugged into your computer":1,"#My device is only prompting to swipe cards":1,"#My device keeps power cycling mid-day. Why?":1,"#<span ljsid-0=\"\">1</span>. Click Settings Console &gt; Workstation Settings &gt; Payment Devices":1,"#To activate your payment terminal, or if you feel you are receiving this message in error, contact iQmetrix Support or your Client Manager.":1,"#<span ljsid-0=\"\">3</span>. Select the Ingenico Lane [x<span ljsid-2=\"\">000</span>] from the drop-down list":1,"#Configuring Your Terminal in RQ":1,"#Leave the new terminal in the box for now (or at least unplugged from your desktop) while we prepare the computer. This step can be done in advance of receiving the hardware.":1,"#First Steps":1,"#Ingenico Lane Device Setup":1,"#Your terminal should arrive pre-configured for USB and does not require configuration on the terminal; once drivers are completed you can plug your device into the USB and power.":1,"#Requirements:":1,"#Best Practice Recommendation":1,"#A workstation that is running iQ Pay <span ljsid-1=\"\">1800</span> or higher":1,"#Lane terminal with USB cable":1,"#I’m receiving the Card Authorization Not Allowed error. What can I do?":1,"#Click to download <a ljsid-1=\"\"><strong ljsid-1-0=\"\"><span ljsid-1-0-0=\"\">15</span>_setup.exe.zip</strong></a> and unzip the file":1,"#The Ingenico Lane <span ljsid-1=\"\">3000</span>, <span ljsid-3=\"\">5000</span>, <span ljsid-5=\"\">7000</span>, and <span ljsid-7=\"\">8000</span> all use the same setup guide listed below. Please follow the same directions for any of those devices. All terminals currently support swipe transactions.":1,"#<span ljsid-0=\"\">7</span>. Use the Test button to confirm device communication.":1,"#<span ljsid-0=\"\">2</span>. Click Add":1,"#Run <strong ljsid-1=\"\"><span ljsid-1-0=\"\">15</span>_setup.exe </strong>file and follow all driver prompts with the default settings.":1,"#Get Your Computer Up to Speed with the Latest (and Greatest) Drivers":1,"#If your payment terminal has not been activated for use with RQ and iQmetrix products, you will see the following error message above.":1,"#<span ljsid-0=\"\">5</span>. Select your Com port from the drop down list":1,"#the Inventory Management Console;":1,"#the Operations Console;":1,"#the Customer and Sales Consoles;":1,"#Workforce Productivity for Telecom Retail":1,"#Check out this step-by-step video for a comprehensive overview of RQ’s POS and retail management functionalities, including:":1,"#Learn how our intelligent retail management and point-of-sale solutions can power your wireless retail business.":1,"#Watch RQ in Action":1,"#the Reporting Console.":1},"version":4535}]